Cisco Collaborative Professional Services Unified Computing System Technical Consulting Accelerator Service (ASF-CPSC-UCST)

Transcription

1 Page 1 of 1 Service : Advanced Services Fixed Price Cisco Collaborative Professional Services Unified Computing System Technical Consulting Accelerator Service (ASF-CPSC-UCST) This document describes Advanced Services Fixed Price: Cisco Collaborative Professional Services Unified Computing System Technical Consulting Accelerator Service available under the Collaborative Professional Services Program ( Program ). Direct Sale from Cisco to Authorized Channel. If you have purchased these Services directly from Cisco, this document is incorporated into your Collaborative Professional Services Agreement ( Agreement ), Collaborative Professional Services General Service Terms under the Cisco Services Partner Program, a services exhibit that addresses transaction advanced services ( AS-T ) or an equivalent agreement executed between you and Cisco which authorizes your participation in the Program. In the event of a conflict between this Service and your Agreement or equivalent services exhibit or agreement, this Service shall govern. For purposes of an AS-T exhibit executed between Cisco and Authorized Channel, this Service shall be deemed as a Statement of Work ( SOW ). Cisco shall provide a Quote for Services ( Quote ) setting out the appropriate fee that shall be paid by Authorized Channel for the services selected. Cisco shall provide the UCS Technical Consulting Accelerator Services described below as detailed on Purchase Order that references the purchaser s address, Deal ID, Services Part No and Service Fee as defined in the Quote agreed between the parties and that, additionally, acknowledges and agrees to the terms contained therein. Cisco Collaborative Professional Services Unified Computing System Technical Consulting Accelerator Service Service Summary The Cisco Collaborative Professional Services Unified Computing System (UCS) Technical Consulting Accelerator [TCA] Service is designed to be delivered to Authorized Channel that is focused on UCS solutions and that is working through the UCS Advanced Technology Partner (ATP) program. The Services consists of eleven (11) ninety (90) minute-weekly sessions focused on the equipping the Authorized Channel with a methodology for operating and optimizing an existing UCS solution using Cisco best practice methods and procedures. Target Audience: Services: Practice Managers Sales Leadership Marketing Manager Technical and Operations Manager The eleven (11) knowledge transfer sessions shall cover the topics listed per session below: Session 1: UCS Overview and Authorized Channel Alignment Session 2: Cisco Data Center 3.0 Overview and UCS Alignment Session 3: UCS Services Creation and Development Session 4: Consolidation, Virtualization and Optimization Methods Session 5: UCS Lab, Demonstrations and Pilots Session 6: UCS Project Management and Project Scope Session 7: UCS Design Session 8: UCS Implementation Session 9: UCS Migrate and Manage Session 10: UCS Support and Optimization Session 11: Technical Consulting Accelerator Project Close Location of Services Services are delivered remotely to Customer. Cisco UCS Technical Consulting Accelerator Knowledge Transfer Sessions Cisco Responsibilities Work with Authorized Channel to schedule a kick-off meeting and communicate the final Services Schedule which shall include the final dates for the Knowledge Transfer Sessions. Provide eleven (11) remote ninety 90-minute knowledge transfer sessions, of one (1) or more per week for a total quantity of eleven (11) knowledge transfer sessions to Authorized Channel participants using a delivery method which shall be at Cisco s discretion and that may include but shall not be limited to knowledge transfer over a shared medium by internet and/or teleconference.

2 Page 2 of 1 On completion of each knowledge transfer session, provide the appropriate session resources in electronic format as listed below - Resources. License of Deliverables Authorized Channel Responsibilities Manage Authorized Channel s logistics of the weekly sessions ensuring participation from Authorized Channel participating in the UCS Technical Consulting Accelerator knowledge transfer sessions. Ensuring that every Authorized Channel Engineer participating in the knowledge transfer sessions has a laptop and access to other facilities as may be necessary in order to participate in the remote sessions. General Authorized Channel Responsibilities Identify Authorized Channel s personnel and define their roles in the participation of the UCS Technical Consulting Accelerator Service. Ensure that the nominated Authorized Channel s personnel are available to participate UCS Technical Consulting Accelerator sessions. Work with Cisco to schedule a kick-off meeting and communicate the final Services Schedule which shall include the final dates for the knowledge transfer sessions to the Authorized Channel personnel participating in the UCS Technical Consulting Accelerator Service Authorized Channel expressly understand and agree that the final dates for the knowledge transfer sessions shall all take place within ninety (90) calendar days from the commencement of the Services in this Service. Services described herein and provided by Cisco comprise of technical advice assistance and guidance only. With respect to the resources provided in accordance with this SOW, the information contained in these resources is provided in the form of advice and guidance only. Authorized Channel is solely responsible for all interactions and communications with End User and the provision of services and deliverables to End User. Authorized Channel acknowledges that the completion of Services is dependent upon Authorized Channel meeting its responsibilities as indicated herein. Identify Authorized Channel s personnel and define their roles in the participation of the Services. Such personnel may include but is not limited to: architecture design and planning engineers, and network engineers. Ensure Authorized Channel s personnel are available to participate during the course of the Services to provide information and to participate in scheduled information gathering sessions, interviews, meetings and conference calls Cisco grants to Authorized Channel a limited, revocable, non-exclusive, non-transferable license (a) to use, display, reproduce, modify, and distribute Deliverables; and (b) create, use, reproduce, and distribute derivative works of the Deliverables. The license herein is granted solely for Authorized Channel s support of End Users during the term of the agreement between Cisco and Authorized Channel and solely for use with Cisco products. Authorized Channel may not sublicense, to any persons or entity, any rights to reproduce or distribute the Deliverables. Cisco also may terminate this license upon written or oral notice to Authorized Channel, with or without prior notice. Limitation AUTHORIZED CHANNEL EXPRESSLY ACKNOWLEDGES AND AGREES THAT IT IS SOLELY RESPONSIBLE FOR THE DETERMINATION AND IMPLEMENTATION OF THEIR END USER S NETWORK, DESIGN, BUSINESS, OR OTHER REQUIREMENTS. CISCO SHALL NOT BE RESPONSIBLE FOR THE FAILURE OF CISCO S COLLABORATIVE PROFESSIONAL SERVICES, DELIVERABLES, REPORTS AND/OR RELATED SOFTWARE TO MEET END USER S NETWORK, DESIGN, BUSINESS, OR OTHER REQUIREMENTS. Representation of Cisco Brand Authorized Channel agrees to comply with the Collaborative Services Branding guidelines located under Resources at aborative/index.html, which is incorporated herein by reference. Invoicing and Completion Invoicing Services will be invoiced upon completion of the Services. Completion of Services Cisco will provide written notification upon completion of the Services to Authorized Channel. The Authorized Channel shall within five (5) Business Days of receipt of such notification provide written acknowledgement of Cisco s completion of the Services. Authorized Channel s failure to acknowledge completion of the Services or to provide reasons for rejection of the Services within the five (5) Business Day period signifies

3 Page 3 of 1 Authorized Channel s acceptance of completion of the Services in accordance with this Service.

4 Page 4 of 1 Resources Session 1 -Resources Partner Field Guide Partner Field Guide Addendum for UCS Session 2 Resources At-a-Glance: Cisco Data Center 3.0 At-a-Glance: Delivering on Cisco's Unified Computing Vision Session 3 Resources Unified Computing Strategy Cisco Unified Computing System: Technical Q&A Cisco Unified Computing System Architecture Overview: Implementing The Next Phase in an Industry Transition Cisco UCS 5108 Server Chassis Installation Guide Cisco UCS 6100 Series Fabric Interconnect Hardware Installation Guide UCS Manager Cisco UCS 6100 Series Fabric Interconnects Cisco UCS 2100 Series Fabric Extenders Cisco UCS B-Series Blade Servers Cisco UCS 5100 Series Blade Server Chassis Cisco UCS Site Preparation Guide. Session 4 Resources Account Qualification Configuration Worksheet Data Center Network Readiness Assessment Data Center Network Readiness Assessment Data Center Operations Readiness Questionnaire Data Center Operations Recommendations Data Center Site Survey Data Center Technology Strategy UCS Solution Requirements Session 5 Resources

5 Page 5 of 1 Cisco UCS Lab Accelerator Service UCS Delivery Fundamentals Kit TOC Session 6 Resources Data Center Project Plan Data Center Project Plan Advanced Services Data Center Discovery Guide Advanced Services Data Center Project Profile Session 7 Resources Leading Practice Guide for Solution Design UCS High Level Design Data Center High Level Design Data Center Detailed Design Data Center Detailed Design Workbook Session 8 Resources UCS Implementation Plan Data Center Implementation Questionnaire Data Center Implementation Plan Data Center Staging Plan Technical Issues Log Cisco Unified Computing Support and Warranty Services UCS Configuration Tool Netformx DesignXpert Performance Configuration of UCS B200 M1 Blade Server Session 9 Resources Data Center Operations Readiness Data Center Operations Plan Data Center Operations Recommendations UCS Manager Overview UCS Manager: Pools, Policies, and s Cisco s Unified Computing XML API Cisco UCS Manager CLI Configuration Guide, Release 1.x Cisco UCS Manager CLI Command Reference, Release 1.x

6 Page 6 of 1 Create Pools to Simplify Blade Management in Cisco UCS Cisco UCS Manager GUI Configuration Guide, Release 1.x Create Multiple Service Profiles through Set up Role Based Access Control in Cisco UCS Cisco UCS Manager Troubleshooting Guide Cisco UCS Manager MIB Quick Reference, Release 1.x Session 10 Resources Support Services: Implementing a Profitable and Repeatable Support Framework Support Services: Improving your RMA Process Using Engineering Failure Analysis Support Services: Structuring and Training Your Team for Growth Support Services Using Cisco Tools and Online Resources Support Services: Developing New Cisco Sales Opportunities with Optimization Services Set up Syslog for Cisco UCS Unified Computing System show tech support Configuration Example Unified Computing System Software Upgrade Configuration Example s Session 11 Resources UCS Program Management Accelerator UCS Demo Lab Accelerator