Insight Management WBEM Providers 0.0 for Microsoft log Messages Part Number: 48896-008 Published: September 04 Edition:
Copyright 00, 04 Hewlett-Packard Development Company, L.P Confidential computer software. Valid license from required for possession, use or copying. Consistent with FAR. and., Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgments AMD is a trademark of Advanced Micro Devices, Inc. Intel is a trademark of Intel Corporation in the United States and other countries. Java is a registered trademark of Oracle Corporation and/or its affiliates. Microsoft and are U.S. registered trademarks of Microsoft Corporation. Warranty will replace defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all Insight Management products.
Contents Glossary...4 Introduction...5 Related Documents...6 4 Indication to log Mapping...7 5 Sample Indication and Log Message...8 6 Suggested Log Scraping Method...0 7 List of Insight Provider Indications... 8 Support and other resources...9 Information to collect before contacting...9 How to contact...9 Security bulletin and alert policy for non- owned software components...9 Subscription service...9 Registering for software technical support and update service...9 How to use your software technical support and update...0 authorized resellers...0 Related information...0 Documents...0 Websites...0 Typographic conventions... 9 Documentation feedback... Contents
Glossary Table Acronyms Terms CIM CIMOM COM DLL DMTF OS TC WBEM Definition Common Information Model CIM Object Manager Component Object Model Dynamic Link Library Distributed Management Task Force Operating System Technical Committee Web-Based Enterprise Management 4 Glossary
Introduction This document contains a list of the log messages generated by the Insight Management WBEM Providers for Server 008 and Server 0. Each alert indication from the \root\q namespace conforming to the query SELECT * FROM _AlertIndication will be logged to the System Log. Each threshold indication from the \root\q namespace conforming to the query SELECT * FROM _ThresholdIndication will also be logged to the System Log. Figure Indication class diagram 5
Related Documents The purpose of this document is to show all indications and the associated event log messages that would be logged to the System Log. The document titled Insight Management WBEM Providers Microsoft Data sheet available at http://www.hp.com/go/wbem/docs documents all indications and lists the properties delivered by each indication. 6 Related Documents
4 Indication to log Mapping The CIM_AlertIndication.ID and CIM_AlertIndication.ProviderName properties are unique for each type of alert indication within the system. The ID and ProviderName properties are used to map to specific messages logged to the System Log. The same applies for the CIM_ThresholdIndication.ID and CIM_ThresholdIndication.ProviderName. 7
5 Sample Indication and Log Message Here is a sample of a Log message from an indication with a of and an of 6. Figure Log message expanded from above: Cooling redundancy has been lost. (Cooling Redundancy Set ) User Action Check the fan configuration and check the of the cooling redundancy. Ensure the system is being cooled adequately. Add or replace fans if necessary. WBEM Indication Properties AlertingElementFormat: 0x (CIMObjectPath) AlertingManagedElement: "\\ARSENAL\root\Q:_WinCoolingRedundancySet.InstanceID="Q:_WinCoolingRedundancySet:"" AlertType: 5 0x5 (Device Alert) : "Cooling redundancy has been lost. (Cooling Redundancy Set )" Category: 0x7 (System Cooling) ID: "6" ImpactedDomain: 4 0x4 (System) IndicationIdentifier: "{00B6B4-CE5-4E6A-AEF-CD8F9F9EE}" IndicationTime: "00800649.8000-00" NetworkAddresses[0]: "9.68.." OSType: 77 0x4D (Microsoft Server 008 64-Bit) OSVersion: "6..7600" PerceivedSeverity: 4 0x4 (Minor) ProbableCause: 88 0x58 (Loss of Redundancy) ProbableCause: "Cooling Redundancy has been Lost" ProviderName: " Cooling" ProviderVersion: "9.0" RecommendedActions[0]: "Check the fan configuration and check the of the cooling redundancy. Ensure the system is being cooled adequately. Add or replace fans if necessary." : "Cooling redundancy lost" SystemCreationClassName: "_WinComputerSystem" SystemFirmwareVersion[0]: "008.0.4" SystemFirmwareVersion[]: "007.06.8" SystemGUID: "474-55-55-587-0907489" 8 Sample Indication and Log Message
SystemModel: "ProLiant DL80 G5" SystemName: "arsenal" SystemProductID: "47455-00" SystemSerialNumber: "XXX45678" TIME_CREATED: 85050609968750 0xc88ab690e5504e 9
6 Suggested Log Scraping Method The suggested method to perform Log scraping of actionable events is to use the and of the log message to determine the specific type of event that occurred. It is not recommended to parse the event log message text to determine the event type that occurred. 0 Suggested Log Scraping Method
7 List of Insight Provider Indications The following table documents the list of indications and corresponding Log messages for version 9. of the Insight Management WBEM Providers. Table Insight Provider Indications for Version 9. (full) Cooling Fan removed A fan has been removed. (%s) 077485 Cooling Fan inserted A fan has been inserted. (%s) 077486 Cooling Fan failed A fan has failed. (%s) 5475 Cooling 4 Fan repaired A fan has been repaired. The fan is now operating properly. (%s) 077488 4 Cooling 5 Cooling redundancy reduced A fault tolerant fan is no longer providing cooling for a cooling redundancy set. (%s) 077489 5 Cooling 6 Cooling redundancy lost Cooling redundancy has been lost. (%s) 4748654 6 Cooling 7 Cooling redundancy gained A fault tolerant fan has been added to a cooling redundancy set. (%s) 07748 7 Cooling 8 Cooling redundancy restored Cooling redundancy for the system has been restored. (%s) 07748 8 Cooling 9 Fan Degraded A fan has Degraded. (%s) 4748657 9 CPU Threshold CPU critical threshold exceeded The Average CPU utilization critical threshold has exceeded for CPU:(%s). CPU Threshold 5474 CPU Threshold CPU warning threshold exceeded The Average CPU utilization warning threshold has exceeded for CPU:(%s). CPU Threshold 4748649 Disk Threshold Disk critical threshold exceeded The Disk utilization critical threshold has exceeded for Disk:(%s). Disk Threshold 5474
Table Insight Provider Indications for Version 9. (continued) (full) Disk Threshold Disk warning threshold exceeded The Disk utilization warning threshold has exceeded for Disk:(%s). Disk Threshold 4748649 Ethernet provider fatal error An Ethernet provider encountered an unrecoverable error. Ethernet 547 Ethernet Network interface lost connectivity A network interface has failed. An Ethernet adapter's changed from OK to Error, or an Ethernet team's Error from another state. Ethernet 5474 Ethernet Network connectivity restored A failed network interface was restored. An Ethernet port's changed from an Error state to a non-error state. Ethernet 077487 Ethernet 4 Ethernet team's redundancy decreased An Ethernet team's redundancy has decreased. A team member has failed or degraded state. Ethernet 474865 4 Ethernet 5 Ethernet team lost redundancy An Ethernet team's redundancy Redundancy Lost. All members of an Ethernet team, except one, are failed. Ethernet 5477 5 Ethernet 6 Ethernet team redundancy increased An Ethernet team's redundancy has increased. A team member recovered from a failed or degraded state. Ethernet 077480 6 Ethernet 7 Ethernet team member added to team. A new team member has been added to an Ethernet team via the Network Configuration Utility (NCU). This Ethernet 07748 7 List of Insight Provider Indications
Table Insight Provider Indications for Version 9. (continued) (full) is an optional indication that can be disabled via the Ethernet Provider settings. Ethernet 8 Ethernet team member dropped from team A team member was dropped from the team via the Network Configuration Utility (NCU). This is an optional indication that can be disabled via the Ethernet Provider settings. Ethernet 4748656 8 Ethernet 9 Ethernet team member reported role change An Ethernet Team member's role has changed. This is an optional indication that can be disabled via the Ethernet Provider settings. Ethernet 07748 9 Ethernet 0 An Ethernet team member's has changed. This is an optional Ethernet team indication that can member be disabled via reported the Ethernet change Provider settings. Ethernet 077484 0 Ethernet New network interface available A new network interface is available. An Ethernet adapter has been added or an Ethernet team or VLAN has been created. This is an optional indication that can be disabled via the Ethernet Provider settings. Ethernet 077485 Ethernet Network interface no longer available A network interface is no longer available. An Ethernet adapter was removed or an Ethernet team or VLAN was removed via the Network Configuration Utility (NCU). Ethernet 4748660
Table Insight Provider Indications for Version 9. (continued) (full) Ethernet Ethernet team reported change in number of active members The number of active adapters in an Ethernet team has changed. This is an optional indication that can be disabled via the Ethernet Provider settings. Ethernet 077487 Ethernet 4 Provider cannot access data source The event provider encountered a non-fatal error. Some information may not be available. Ethernet 474866 4 Ethernet 5 Ethernet team redundancy Fully Redundant An Ethernet team's redundancy Fully Redundant. An Ethernet team member changed from Error or Degraded to OK. Ethernet 077489 5 Fibre Channel FC HBA port state Unknown A fibre channel port has changed to an unknown. Fibre Channel 077485 Fibre Channel FC HBA port OK This fibre channel HBA port has returned to a of OK. Fibre Channel 077486 Fibre Channel FC HBA port in offine state A fibre channel port has changed to a state of Offline. Fibre Channel 077487 Fibre Channel 4 FC HBA port in bypass state A fibre channel port has changed to a state of bypassed. Fibre Channel 077488 4 Fibre Channel 5 FC port in diagnostic state A fibre channel HBA port is operating in a diagnostic state. Fibre Channel 077489 5 Fibre Channel 6 FC HBA port in link down state A fibre channel HBA port has a state of link down. Fibre Channel 5478 6 Fibre Channel 7 FC HBA port Failed A fibre channel port has changed to a failed. Fibre Channel 5479 7 Fibre Channel 8 FC HBA port in loopback state A fibre channel port has changed Fibre Channel 07748 8 4 List of Insight Provider Indications
Table Insight Provider Indications for Version 9. (continued) (full) to a loop back state. Memory Memory module has failed or is predicted to fail A memory module has failed or is predicted to fail. (%s) Memory 547 Memory Memory board error A memory board has an error. (%s) Memory 5474 Memory Advanced Memory Protection degraded The Advanced Memory Protection (AMP) system is operating with degraded redundancy. The targeted configuration has degraded or is operating with memory modules that have failed or predicted to fail. (%s) Memory 5475 Memory 4 Advanced Memory Protection redundancy is fully operational The Advanced Memory Protection (AMP) system is operating normally in the targeted configuration. If redundancy was previously degraded, redundancy has been restored. (%s) Memory 077488 4 MgmtProc Management Processor Reset initiated Management Processor Reset has been initiated from WBEM Providers. MgmtProc 4748649 MgmtProc The Management Processor has been reset successfully The Management Processor has been reset successfully and is available now. MgmtProc 077486 MgmtProc The Management Processor reset failed The Management Processor has not reset successfully and may not be operational. MgmtProc 5475 POST POST errors occurred Power-On-Self-Test (POST) errors System 647 00 5
Table Insight Provider Indications for Version 9. (continued) (full) occurred during the last system startup. Power Power supply removed A power supply has been removed. (%s) 077485 00 Power Power supply inserted A power supply has been inserted. (%s) 077486 00 Power Power supply failed A power supply has failed. (%s) 6475 00 Power 4 Power supply repaired A power supply has been repaired. (%s) 077488 004 Power 5 Power redundancy reduced A fault tolerant power supply is no longer providing power for a power redundancy set. (%s) 077489 005 Power 6 Power redundancy lost Power redundancy has been lost. (%s) 47484654 006 Power 7 Power redundancy gained A fault tolerant power supply has been added to a power redundancy set. (%s) 07748 007 Power 8 Power redundancy restored Power redundancy for the system has been restored. (%s) 07748 008 Power 9 Power supply failed - input power lost A power supply has failed input power lost. (%s) 648 009 Processor Processor failed A processor has failed. Processor 4748649 Processor Processor deconfigured A processor has been disabled by ROM Based Setup (RBSU). Processor 4748650 Recovery ASR reboot occurred The system has rebooted from a Automatic Server Recovery (ASR) event. System 547 6 List of Insight Provider Indications
Table Insight Provider Indications for Version 9. (continued) (full) Recovery Thermal reboot occurred The system has rebooted from a thermal shutdown event. System 5474 SAS HBA OK A SAS/SATA HBA changed from non-ok to OK. SAS 077485 SAS HBA Error A SAS/SATA HBA Error. SAS 5474 SAS 0 Logical Drive OK A logical drive changed from non-ok to OK. SAS 077495 0 SAS 0 Logical drive Error A logical drive Error. SAS 5574 0 SAS 0 Logical drive degraded state A logical drive is in a degraded state. Device is still servicing I/O, but redundancy may be degraded or lost. SAS 474875 0 SAS 0 Physical Drive Status is now OK A physical drive changed from non-ok to OK. SAS 077405 0 SAS 0 Error A physical drive Error. SAS 5674 0 SAS 0 rebuilding A physical drive Rebuilding. Data is now being rebuilt onto this drive from the RAID set. SAS 077407 0 SAS 04 predictive failure A physical drive Predictive Failure. SAS 5676 04 SAS 0 Power Supply Non-Redundant Enclosure Power Subsystem has non-redundant. SAS 4748949 0 SAS 0 Redundant power supply OK Enclosure Power Supply has SAS 07746 0 7
Table Insight Provider Indications for Version 9. (continued) (full) Fully Redundant. SAS 0 Power supply Redundant Degraded Enclosure Power Supply Degraded Redundancy. SAS 474895 0 SAS 04 Fan OK Enclosure Fan changed from a non-ok state to OK. SAS 07748 04 SAS 05 Fan Degraded Enclosure Fan Degraded. An enclosure has detected there may a problem with one or more of the fans. SAS 474895 05 SAS 06 Fan Error Enclosure Fan Failure. An enclosure has detected a failure in the fan subsystem and there is insufficient fan capability to ensure normal operation. SAS 5778 06 SAS 07 sensor OK Enclosure sensor changed from non-ok to OK. SAS 0774 07 SAS 08 sensor Warning Condition Enclosure sensor Warning Condition. This indicates the enclosure temperature is above normal, otherwise enclosure is still operating normally. SAS 4748956 08 8 List of Insight Provider Indications
Table Insight Provider Indications for Version 9. (continued) (full) SAS 09 sensor Critical Enclosure sensor Critical. An enclosure temperature is reaching the maximum allowed temperature for normal operation. A shutdown is imminent. Action is required before loss of data occurs. SAS 578 09 SAS Predictive Failure. Due to Solid State wear out a physical drive Predictive Failure. SAS 578 SAS Degraded. Indicates that the physical drive was not able to be authenticated and could not be validated to be a genuine hard drive. SAS 4748960 SATA 600 New Disk Drive found A new disk drive was detected. SATA 077444 600 SATA 60 Disk Drive unknown A Disk Drive has Unknown. SATA 077445 60 SATA 60 Disk Drive OK A Disk Drive has OK. SATA 077446 60 SATA 60 Disk Drive error A Disk Drive has 'Error'. SATA 6075 60 SATA 604 Disk Drive degraded A Disk Drive has 'Degraded'. SATA 474845 604 SATA 605 Predictive Failure. A physical drive Predictive Failure. Drive is functioning nominally but predicting a failure in the near future. SATA 474845 605 9
Table Insight Provider Indications for Version 9. (continued) (full) SATA 6 Disk Drive Missing A Disk Drive disappeared from system. SATA 6085 6 SCSI SCSI device unknown A SCSI device Unknown. SCSI 077485 SCSI SCSI HBA OK This SCSI HBA changed from non-ok to OK. SCSI 077486 SCSI SCSI HBA error A SCSI HBA has Error. SCSI 5475 SCSI 4 OK A SCSI physical drive changed from non-ok to OK. SCSI 077488 4 SCSI 5 Error A SCSI physical drive has a of Error. SCSI 5477 5 SCSI 6 missing was OK A SCSI physical drive with a of OK that was located in the system has been removed. SCSI 077480 6 SCSI 7 missing was Error A SCSI physical drive with a of Error that was located in the system has been removed. SCSI 07748 7 SCSI 8 SCSI physical drive predictive failure A SCSI physical drive is now set to Predictive Failure. SCSI 5480 8 SCSI 9 missing was Predictive Failure A SCSI physical drive with a of Predictive Failure that was located in the system has been removed. SCSI 07748 9 SCSI 0 offline A SCSI physical drive is offline and can no longer return data. No further is available. SCSI 548 0 SCSI missing was offline A SCSI physical drive that was located in the SCSI 077485 0 List of Insight Provider Indications
Table Insight Provider Indications for Version 9. (continued) (full) system and had a of offline has been removed. SCSI 0 Power Supply Non-Redundant Enclosure Power Supply non-redundant. SCSI 4748949 0 SCSI 0 Redundant power supply OK Enclosure Power Supply has Fully Redundant. SCSI 07746 0 SCSI 0 Power supply Redundant Degraded Enclosure Power Supply Degraded Redundancy. SCSI 474895 0 SCSI 04 Fan OK The storage enclosure fan subsystem is operating properly. SCSI 07748 04 SCSI 05 Fan Degraded A fan has failed, but there are enough fans in the fan subsystem to keep the enclosure cool. SCSI 474895 05 SCSI 06 Fan Error A fan has failed and there are not enough fans in the fan subsystem to keep the enclosure cool. SCSI 5778 06 SCSI 07 sensor OK Enclosure sensor changed from non-ok to OK. SCSI 0774 07 SCSI 08 sensor Warning Condition Enclosure sensor Status Warning Condition. This indicates the enclosure temperature is above normal, otherwise SCSI 4748956 08
Table Insight Provider Indications for Version 9. (continued) (full) enclosure is still operating normally. SCSI 09 sensor Critical Enclosure sensor Critical. An enclosure temperature is reaching the maximum allowed temperature for normal operation. A shutdown is imminent. Action is required before loss of data occurs. SCSI 578 09 Controller OK A Smart controller has changed from non-ok to OK. 077485 Controller Error A Smart controller has Error. 5474 Controller redundancy state set to Active A Smart controller redundancy state has changed from Standby to Active. 474865 4 Controller redundancy lost A Smart controller has detected that redundancy has been lost due to failure or loss of communication with partner controller. 474865 4 5 Controller redundancy restored A Smart controller has detected that redundancy has been restored and can communicate with partner controller. 077489 5 6 Controller battery OK A Smart controller Battery changed from non-ok to OK. 077480 6 List of Insight Provider Indications
Table Insight Provider Indications for Version 9. (continued) (full) 7 Controller Battery Status set to Not fully Charged. A Smart controller Battery Not Fully Charged. 4748655 7 8 Controller battery Failed A Smart controller battery Failed. 5480 8 9 Controller cache OK A Smart controller Cache changed from non-ok to OK. 07748 9 0 controller cache temporarily disabled A Smart controller Cache Temporarily Disabled. This may be caused by a rebuild or configuration change. Normal operation will return after background operations have completed. 077484 0 controller cache permanently disabled A Smart controller Cache Permanently Disabled. The controller has detected a problem with the cache and has disabled the cache permanently. 4748659 controller cache not configured A Smart controller Cache not configured. This may be caused by a configuration change. 4748660 0 Logical drive OK A logical drive changed from a non-ok state to OK. 077495 0
Table Insight Provider Indications for Version 9. (continued) (full) 0 Logical drive error A logical drive Error. 5574 0 0 Logical drive in degraded state A logical drive is in a degraded state. Device is still servicing I/O but redundancy may be degraded or lost. 474875 0 04 Logical drive in degraded state - multipath failure A logical drive is in a degraded state. Multipath support is Lost. Either cable is removed or not configured. 474875 04 09 Logical drive in transforming from Unencrypted to Encrypted state. A logical drive transforming from Unencrypted to Encrypted. 4748757 09 Logical drive in Rapid Parity Initialization in progress state. A logical drive Rapid Parity Initialization in progress. 4748759 Logical drive in Rapid Parity Initialization Queued state. A logical drive Rapid Parity Initialization Queued. 4748760 0 Physical Drive OK A physical drive changed from a non-ok state to OK. 077405 0 0 Error A physical drive Error. 5674 0 0 is now rebuilding. A physical drive Rebuilding. Data is now being rebuilt onto this drive from the RAID set. 077407 0 04 A physical drive 5676 04 4 List of Insight Provider Indications
Table Insight Provider Indications for Version 9. (continued) (full) Predictive Failure. Predictive Failure. Secure Erase. A Physical Drive is Currently Offline but operational, Secure Erase is in Progress. Once the Secure Erase is Complete, please reinsert the same disk or new disk for the disk to be operational. 4748860 Physical Drive Online A physical drive is in Online state. After Secure Erase Operation 077407 0 Power Supply Non-Redundant Enclosure Power Subsystem has non-redundant. 4748949 0 0 Redundant power supply OK Enclosure Power Supply has Fully Redundant. 07746 0 0 Power supply Redundant Degraded Enclosure Power Supply Degraded Redundancy. 474895 0 04 Fan OK Enclosure Fan changed from a non-ok state to OK. 07748 04 05 Fan Degraded Enclosure Fan Degraded. An enclosure has detected there may a problem with one or more of the fans. 474895 05 06 Fan Error Enclosure Fan Failure. An enclosure has detected a failure 5778 06 5
Table Insight Provider Indications for Version 9. (continued) (full) in the fan subsystem and there is insufficient fan capability to ensure normal operation. 07 sensor OK Enclosure sensor changed from non-ok to OK. 0774 07 08 sensor Warning Condition Enclosure sensor Warning Condition. This indicates the enclosure temperature is above normal, otherwise enclosure is still operating normally. 4748956 08 09 sensor Critical Enclosure sensor Critical. An enclosure temperature is reaching the maximum allowed temperature for normal operation. A shutdown is imminent. Action is required before loss of data occurs. 578 09 06 Predictive Failure Due to Solid State wear out a physical drive Predictive Failure. 5678 06 07 Degraded. Indicates that the physical drive was not able to be authenticated and could not be validated to be a 4748855 07 6 List of Insight Provider Indications
Table Insight Provider Indications for Version 9. (continued) (full) genuine hard drive. Tape 50 Tape drive unknown A tape drive has Unknown. Tape 07745 50 Tape 50 Tape drive OK A tape drive has OK. Tape 07746 50 Tape 50 Tape drive degraded A tape drive has 'Degraded'. Tape 474845 50 Tape 504 Tape drive error A tape drive has 'Failed'. Tape 5976 504 Tape 505 New tape drive found A new tape drive was detected. Tape 07749 505 Tape 506 Tape drive offline A tape drive has 'offline'. Tape 5978 506 Tape 507 Tape drive missing was OK A tape drive with a OK been removed. Tape 0774 507 Tape 508 Tape drive missing was 'Failed' A tape drive with a 'Failed' has been removed. Tape 0774 508 Tape 509 Tape drive missing was 'Offline' A tape drive with a 'Offline' has been removed. Tape 0774 509 Tape 50 Tape drive missing was 'Degraded' A tape drive with a 'Degraded' been removed. Tape 07744 50 Tape 5 Tape drive cleaning required Tape drive heads need cleaning. Tape 598 5 Tape 5 Cleaning tape replacement required A fully used cleaning tape has been detected. Tape 07746 5 critical threshold exceeded detected A temperature sensor has detected that the temperature has exceeded the normal operating range. (%s) 747 00 Threshold exceeded A temperature sensor has detected that the 077486 00 7
Table Insight Provider Indications for Version 9. (continued) (full) condition recovery temperature has returned to a normal operating range. (%s) Caution threshold exceeded detected A temperature sensor has detected that the temperature has exceeded the normal operating range. (%s) 4748565 00 Test Test This is an Informational Test. Test 077485 Test Test This is a Warning Test. Test 4748650 Test Test This is an Error Test Test 5475 WBEM WBEM Providers started Insight Management WBEM Providers have started. System 077485 00 8 List of Insight Provider Indications
8 Support and other resources Information to collect before contacting Be sure to have the following information available before you contact : Software product name Hardware product model number Operating system type and version Applicable error message Third-party hardware or software Technical support registration number (if applicable) How to contact Use the following methods to contact technical support: In the United States, see the Customer Service / Contact United States website for contact options: http://welcome.hp.com/country/us/en/contact_us.html In the United States, call -800--INVENT (-800-474-686) to contact by telephone. This service is available 4 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored. In other locations, see the Contact Worldwide website for contact options: http://welcome.hp.com/country/us/en/wwcontact.html Security bulletin and alert policy for non- owned software components Open source software (such as OpenSSL) or third-party software (such as Java) are sometimes included in products. discloses that the non- owned software components listed in the Insight Management end user license agreement (EULA) are included with Insight Management. The EULA is included with the Insight Management Installer on Insight Management DVD #. addresses security bulletins for the software components listed in the EULA with the same level of support afforded products. is committed to reducing security defects and helping you mitigate the risks associated with security defects when they do occur. When a security defect is found, has a well defined process that culminates with the publication of a security bulletin. The security bulletin provides you with a high level description of the problem and explains how to mitigate the security defect. Subscription service recommends that you register your product at the Subscriber's Choice for Business website: http://www.hp.com/country/us/en/contact_us.html After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources. Registering for software technical support and update service Insight Management includes one year of 4 x 7 Software Technical Support and Update Service. This service provides access to technical resources for assistance in resolving software implementation or operations problems. Information to collect before contacting 9
The service also provides access to software updates and reference manuals in electronic form as they are made available from. With this service, Insight Management customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website: http://www.hp.com/services/insight Registration for this service takes place following online redemption of the license certificate. How to use your software technical support and update As releases updates to software, the latest versions of the software and documentation are made available to you. The Software Updates and Licensing portal gives you access to software, documentation, and license updates for products on your software support agreement. You can access this portal from the Support Center: http://www.hp.com/go/hpsc After creating your profile and linking your support agreements to your profile, see the Software Updates and Licensing portal at http://www.hp.com/go/hpsoftwareupdatesupport to obtain software, documentation, and license updates. authorized resellers For the name of the nearest authorized reseller, see the following sources: In the United States, see the U.S. service locator website: http://www.hp.com/service_locator In other locations, see the Contact worldwide website: http://www.hp.com/go/assistance Related information Documents Websites Insight Management WBEM Providers User Guide available at: http://www.hp.com/go/wbem/docs Insight Management WBEM Providers 9. for Microsoft Hardware Support Matrix available at: http://www.hp.com/go/wbem/docs Insight Management WBEM Providers Microsoft Data sheets available at: http://www.hp.com/go/wbem/docs Insight Management WBEM Providers SNMP Data Migration Guide available at: http://www.hp.com/go/wbem/docs Insight Management WBEM Providers Release Notes available at: http://www.hp.com/go/wbem/docs Insight Management WBEM Provider documents are available at the following location: http://www.hp.com/go/wbem/docs 0 Support and other resources
Typographic conventions This document uses the following typographical conventions: Book title Command Computer output Ctrl+x or Ctrl-x ENVIRONMENT VARIABLE Key Term User input Replaceable [ ] { }... WARNING CAUTION IMPORTANT NOTE TIP The title of a book. On the web, this can be a hyperlink to the book itself. A command name or command phrase, for example ls -a. Information displayed by the computer. A key sequence that indicates you must hold down the keyboard key labeled Ctrl while you press the letter x. The name of an environment variable, for example, PATH. The name of a keyboard key. Return and Enter both refer to the same key. A term or phrase that is defined in the body text of the document, not in a glossary. Indicates commands and text that you type exactly as shown. The name of a placeholder that you replace with an actual value. In command syntax statements, these characters enclose optional content. In command syntax statements, these characters enclose required content. The character that separates items in a linear list of choices. Indicates that the preceding element can be repeated one or more times. An alert that calls attention to important information that, if not understood or followed, results in personal injury. An alert that calls attention to important information that, if not understood or followed, results in data loss, data corruption, or damage to hardware or software. An alert that calls attention to essential information. An alert that contains additional or supplementary information. An alert that provides helpful information. Typographic conventions
9 Documentation feedback is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback. Documentation feedback