Amcom Mobile Connect Select for BlackBerry

User Guide for Amcom Mobile Connect Select for BlackBerry Amcom Software, Inc.

Copyright Amcom Mobile Connect Select 3.2 Document Version 1.0 Last Saved Date: September 18, 2012 Copyright 2003-2012 Amcom Software, Inc. All Rights Reserved. Information in this document is subject to change without notice. The software described in this document is furnished under one or more Program/Product License Agreements. The software may be used or copied only in accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted by any means electronic or mechanical, including photocopying and recording for any purpose without the written permission of Amcom Software, Inc. Amcom Software, Inc. 10400 Yellow Circle Drive Suite 100 Eden Prairie, MN 55343 USA Trademarks Microsoft and Windows are trademarks of Microsoft Corporation. Other brands and their products are trademarks or registered trademarks of their respective holders and should be noted as such.

Contents Amcom Mobile Connect Select 1 Amcom Mobile Connect Select... 1 Installing Amcom Mobile Connect Select 3 Installing Amcom Mobile Connect Select... 3 Installing Amcom Mobile Connect Select... 4 Updating Device Registration... 7 Viewing Sites to Which Your Device is Registered... 8 Receiving and Replying to Messages 10 Receiving and Replying to Messages... 10 Receiving Messages... 11 Using the Call Back Button... 11 Replying to Messages... 13 Cancel... 13 Reply... 14 Reviewing Messages... 16 Deleting a Message from the List... 16 Editing Preferences 18 Editing Preferences... 18 Editing Alarm Options... 19 Editing How Long Messages are Stored... 21 Editing the Maximum Number of Messages Stored... 23 Editing Screen Controls... 25 Editing the Automated Sync Interval... 27 Working with Your BlackBerry 29 Working with Your BlackBerry... 29 Accessing the Application Using the BlackBerry Enterprise Server (BES)... 29 Viewing the About Screen... 30 Reviewing the Application Status 31 Reviewing the Application Status... 31 Setting and Updating Access Codes 35 Setting and Updating Access Codes... 35 Using the Access Code to Access the Client... 36 Setting an Access Code... 36 Changing an Access Code... 39 Turning off the Access Code... 42 Creating and Using Message Templates 45 Creating and Using Message Templates... 45 Creating a Message Template... 46 User Guide for Amcom Mobile Connect Select for BlackBerry Amcom Mobile Connect Select i

Reviewing the List of Message Templates... 50 Choosing a Message Template for a Reply Message... 52 Viewing Health Check Information 54 Viewing Health Check Information... 54 Index 59 ii Amcom Mobile Connect Select User Guide for Amcom Mobile Connect Select for BlackBerry

Amcom Mobile Connect Select Amcom Mobile Connect Select Welcome to Amcom Mobile Connect Select for BlackBerry! Amcom Mobile Connect Select allows you to receive messages right on your BlackBerry mobile device, eliminating the need for multiple paging devices. This document covers how to successfully install, set up, and use Amcom Mobile Connect Select on your BlackBerry device. BlackBerry and Wi-Fi With a BlackBerry device, you are able to send and receive Amcom Mobile Connect Select messages using Wi-Fi if your normal cellular coverage is not available and Wi-Fi coverage is available. For example, cell coverage may not be available in the basement of a building. If Wi-Fi is available in that location, then Wi-Fi is automatically used to send and receive Amcom Mobile Connect Select messages. You can verify the service you are using by reviewing the Manage Connections Service Status option setting on your BlackBerry device. The topics below are discussed in this document: Installing Amcom Mobile Connect Select Receiving and Replying to Messages on page 10 includes an installation overview, information on how to install Amcom Mobile Connect Select, how to update your device registration, and how to review the sites to which your device is registered. Receiving and Replying to Amcom Mobile Connect Select Messages Receiving and Replying to Messages on page 10 includes information on how to receive and reply to Amcom Mobile Connect Select messages. Working with Your BlackBerry Working with Your BlackBerry on page 29 explains how to view the About screen on your BlackBerry device and how to access Amcom Mobile Connect Select using the BlackBerry Enterprise Server (BES). Editing Amcom Mobile Connect Select Preferences Editing Preferences on page 18 explains how to determine the alarm sound and vibrate options for each page priority, how to determine message storage, and how to determine how the response options are displayed on the device. Reviewing the Application Status Reviewing the Application Status on page 31 explains how to access and use the registration status, network service, SMS listener status, and BlackBerry Push listener. User Guide for Amcom Mobile Connect Select for BlackBerry Amcom Mobile Connect Select 1

Setting and Updating Access Codes Setting and Updating Access Codes on page 35 explains how to use the access code to access the client, set up an access code, update an access code, and turn off an access code. Creating and Using Message Templates for BlackBerry Creating and Using Reply Templates for BlackBerry on page 45 explains how to create, review, and choose message templates. NOTE: This document assumes that users are comfortable using the features of their BlackBerry device, such as the track pad, trackball, and the BlackBerry home screen. 2 Amcom Mobile Connect Select User Guide for Amcom Mobile Connect Select for BlackBerry

Installing Amcom Mobile Connect Select Installing Amcom Mobile Connect Select Amcom Mobile Connect Select can be installed on many different types of BlackBerry mobile devices. The installation process consists of accessing the Amcom Mobile Connect Select URL for the Amcom Mobile Connect Select client application, downloading the Amcom Mobile Connect Select application onto the device, and installing the Amcom Mobile Connect Select application on the device. The Amcom Mobile Connect Select URL is emailed to your device during the Amcom Mobile Connect Select device registration process, which is done by USA Mobility. After the Amcom Mobile Connect Select application is downloaded, installed, and accessed on your BlackBerry device, you need to register the device. The device is registered by accessing the application and entering the pager number or pager pin and password information into the registration screen. The pager number or pager pin and password are included in the Amcom Mobile Connect Select registration email. Installing Amcom Mobile Connect Select Installing Amcom Mobile Connect Select on page 3 includes information on how to successfully install Amcom Mobile Connect Select on your BlackBerry device. Updating Device Registration Updating Device Registration on page 7 covers how to update the device registration on your BlackBerry device. Viewing Sites your Device is Registered With Viewing Sites Your Device is Registered With on page 7 includes information on how to view the sites to which your device is registered. User Guide for Amcom Mobile Connect Select for BlackBerry Installing Amcom Mobile Connect Select 3

Installing Amcom Mobile Connect Select Before you begin, make sure you have the URL from which the Amcom Mobile Connect Select application can be downloaded. This URL can be obtained from USA Mobility or from the email that is sent as part of the Amcom Mobile Connect Select registration process. 1. Display your BlackBerry s main screen. Menu options display. 2. Click the Browser icon. Your default internet browser displays. 3. In the URL field, enter the Amcom Mobile Connect Select Client application URL, as specified in the Amcom Mobile Connect Select Client registration email. 4 Installing Amcom Mobile Connect Select User Guide for Amcom Mobile Connect Select for BlackBerry

4. Click to submit the URL and access the Amcom Mobile Enablement website. 5. Click the Download the BlackBerry client link. The application screen displays. 6. Click the Download button. The Amcom Mobile Connect Select application is downloaded and installed. The Amcom Mobile Connect Select icon displays on the BlackBerry s main screen. User Guide for Amcom Mobile Connect Select for BlackBerry Installing Amcom Mobile Connect Select 5

7. Click the Amcom icon on the device. The Registration screen displays. 8. In the Username field, enter the pager number or pager pin for the device that is included in the registration email from Amcom Mobile Connect. 9. In the Password field, enter the password for the device. The password is included in the registration email received from Amcom Mobile Connect Select. 6 Installing Amcom Mobile Connect Select User Guide for Amcom Mobile Connect Select for BlackBerry

10. Click the Register button. The device is registered. The Messages screen displays. Updating Device Registration During the installation and registration process, Amcom Mobile Connect Select sends email updates when these events occur: New registration Modification in new registration Update in registration Change in device Change in device model Change in device carrier When any of these changes occur, users are required to re-register their device to the database. An email is sent to the device which includes the URL needed to re-register the device. 1. Access the re-registration email from Amcom Mobile Connect Select. 2. Access Amcom Mobile Connect Select on the mobile device. A registration screen displays. 3. In the Username field on the device, enter your pager number or pager pin. 4. Enter the password that is sent in the email from Mobile Connect into the Password field on the device. 5. Click the Register button. The device is registered. User Guide for Amcom Mobile Connect Select for BlackBerry Installing Amcom Mobile Connect Select 7

Viewing Sites to Which Your Device is Registered Sites are locations that send Amcom Mobile Connect Select messages. Before devices can receive Amcom Mobile Connect Select messages, they must register with at least one site. After a device is registered with a site, that device can receive Amcom Mobile Connect Select messages from that site. In some cases, a paging device may be registered to more than one site. A list of the sites to which the paging device is registered can be viewed on the device. 1. Access Amcom Mobile Connect Select on your device. The home screen displays, showing any received messages. 2. Click the Menu button. The menu displays. 8 Installing Amcom Mobile Connect Select User Guide for Amcom Mobile Connect Select for BlackBerry

3. Choose the Application Status menu option. The Application Status screen displays. 4. Choose the Registration option. The Registration screen displays, showing the list of sites to which your device is registered. User Guide for Amcom Mobile Connect Select for BlackBerry Installing Amcom Mobile Connect Select 9

Receiving and Replying to Messages Receiving and Replying to Messages Messages that are sent to Amcom Mobile Connect Select devices are automatically received on the device. When an Amcom Mobile Connect Select message is received, the device rings and/or vibrates to alert you that a message has been received, as specified in the Amcom Mobile Connect Select preferences for the device. The following topics are discussed in this section: Receiving Messages Receiving Messages on page 11 includes information on what happens when an Amcom Mobile Connect Select message is received on your device. Replying to Messages Replying to Messages on page 13 includes information on the different response types that can be used to respond to Amcom Mobile Connect Select messages. For example, users can choose to reply to the message or close the message. Reviewing Received Messages Reviewing Received Messages on page 16 includes information on reviewing the message list, choosing a response option, and deleting a message from the list. 10 Receiving and Replying to Messages User Guide for Amcom Mobile Connect Select for BlackBerry

Receiving Messages When an Amcom Mobile Connect Select message is received by Amcom Mobile Connect Select, the alarm and/or vibration specified for the device occurs. Amcom Mobile Connect Select is automatically launched and displays the new message in the Amcom Mobile Connect Select message screen. The number of new messages displays in the Message Received title bar. If your device receives a message when turned off, a notification sounds the next time the device is turned on. Then, the time that displays in the Message Received screen represents the time that the message was sent to the Amcom Mobile Connect Select device, not when the device was turned on and sounded a notification. Please note that if the message sender is not logged into the system from which they are sending Amcom Mobile Connect Select messages, the Reply button does not display when the message is received. In this situation, you are only able to close the message. Using the Call Back Button Some Amcom Mobile Connect Select messages include call back numbers for the message receiver to call. When a message includes call back information, the Call Back button displays. The Call Back button allows users to easily call back the number that is included in the Amcom Mobile Connect message. Please note that Amcom Mobile Connect supports international numbers. NOTE: If more than one call back number is included in the Amcom Mobile Connect message, the user is asked which number should be called when the call back button is clicked. Amcom Mobile Connect Select also allows users to place calls using VOIP when VOIP information is included in an Amcom Mobile Connect message. When a message is received that includes VOIP call back information, the Call Back button displays. When the Call Back button is clicked, a call is made using a VOIP client that is installed on the device being used. User Guide for Amcom Mobile Connect Select for BlackBerry Receiving and Replying to Messages 11

1. An Amcom Mobile Connect Select message is received on the device. If the message includes a call back number, the Call Back button displays. 2. To call back the number included in the Amcom Mobile Connect message, click the Call Back button. The call back number is contacted. Message Templates A previously created reply template can be used to reply to a message. The message template feature is used to create a set of standard replies that can be customized as needed when a reply is sent. When you reply to an Amcom Mobile Connect Select message, you can select a template for a reply message. For more information about creating and using message templates, please refer to Creating and Using Reply Templates for BlackBerry on page 45. 12 Receiving and Replying to Messages User Guide for Amcom Mobile Connect Select for BlackBerry

Replying to Messages When an Amcom Mobile Connect Select message is received, the user can respond to the message using the response options at the top of the screen. A user can respond to an Amcom Mobile Connect Select message in one of the following ways: Cancel Cancel: The user can close received messages. For an example, please refer to Cancel on page 13. Reply: The user can reply to the message. For an example, please refer to Reply on page 14. The user can close a received Amcom Mobile Connect Select message by clicking the Close button, or the door button. When the Close button is chosen, the system that sent the message is notified that the message was received. On the device, the last screen that was accessed before the new message is shown. 1. The message is received and displays on the message screen. 2. Click the Close button or the door button. A notification is sent to the message sender indicating that the message was received. The screen that was viewed before the message displays is shown on the screen. User Guide for Amcom Mobile Connect Select for BlackBerry Receiving and Replying to Messages 13

Reply The user responds to the message by clicking the Reply button or the orange message icon in the message screen. This enables you to send a text message reply to the original message. After being sent, each reply message is included in the message list. Information on the time the reply was sent, how long ago the reply was sent, who the message was sent to, and who sent the message can be accessed by clicking on the reply message in the Messages screen. A previously created reply template can also be used to reply to an Amcom Mobile Connect Select message. The reply template feature is used to create a set of standard replies that can be customized as needed when a reply is sent. When you reply to an Amcom Mobile Connect Select message, you can select a template for a reply message, which may decrease the amount of time needed to reply to a message. For more information about message templates, please refer to Creating and Using Reply Templates for BlackBerry on page 45. 1. The message is received and displays on the Message Received screen. 14 Receiving and Replying to Messages User Guide for Amcom Mobile Connect Select for BlackBerry

2. Click the orange message icon or the Reply button. The Reply screen displays. 3. In the Reply field, enter text for a reply message. 4. Click the Send button. The reply message is sent. Multiple Replies to a Message After you make an initial response to the message, you can continue to reply to the message at any time, as long as the message is still displayed in the Amcom Mobile Connect Select message screen. Each response made to the message is included in the message event log. User Guide for Amcom Mobile Connect Select for BlackBerry Receiving and Replying to Messages 15

Reviewing Messages The messages that have been received display in the Messages screen. If a message has multiple comments in one string, a number displays next to the original message in the Messages screen. The text of the message and the time the message was received are displayed. The messages are sorted by date and time. The messages are stored on the device until you either manually delete the message, the message has reached the maximum number of days for which a message can be stored on the device, or if the number of messages exceeds the chosen limit of stored messages for the device. When this maximum is reached, the message is automatically deleted. Deleting a Message from the List A message that is no longer needed can be manually deleted from the message list. NOTE: Messages are automatically removed from the list when the message time limit specified in the Auto delete messages older than preference has been reached. For more information on the Auto delete messages older than option, please refer to Editing How Long Messages are Stored on page 21. 1. Access the message list screen. The message list screen displays. 2. Highlight the message you want to delete. The message and any replies to the message display, if applicable. 16 Receiving and Replying to Messages User Guide for Amcom Mobile Connect Select for BlackBerry

3. Click the Menu key on the device. The menu displays. 4. Choose the Delete menu option. The chosen message is deleted. User Guide for Amcom Mobile Connect Select for BlackBerry Receiving and Replying to Messages 17

Editing Preferences Editing Preferences The Amcom Mobile Connect Select application has a set of preferences that can be used to determine how Amcom Mobile Connect Select handles messages, such as ring type, how long messages are saved before they are automatically deleted, and alarm volume. Please note that if your device is registered to multiple sites, different preference settings can be set for each site. This section explains how to set Amcom Mobile Connect Select preferences like ring style, response options styles, message storage duration, and alarm volume. Editing Alarm Options Editing Alarm Options on page 19 includes information on how to edit alarm options on your Amcom Mobile Connect Select device. Editing How Long Messages are Stored Editing How Long Messages are Stored on page 21 includes information on how to edit the setting that controls the duration of time that messages are stored on your device. Editing the Maximum Number of Messages Stored Editing the Maximum Number of Messages Stored on page 23 includes information on how to edit the setting that controls how many Amcom Mobile Connect Select messages are stored on your device. Editing Screen Controls Editing Screen Controls on page 25 includes information on how to edit the setting that controls if you view Amcom Mobile Connect Select graphics in the form of buttons or icons. Editing the Automated Sync Interval Editing the Automated Sync Interval on page 27 includes information on how to edit the setting that controls how frequently your device syncs. 18 Editing Preferences User Guide for Amcom Mobile Connect Select for BlackBerry

Editing Alarm Options Amcom Mobile Connect Select messages are classified into three categories by the sender of the message. These levels are low, medium, and high priority. These options are shown in the Preferences screen. Within each category (low, medium, and high), you are able to change the alarm volume, alarm vibrate, alarm interval, and the alarm sound for each priority level. These fields are described below. Please note that for Amcom Mobile Select, all three priority options display (high, medium, low); however, all messages are received as high priority messages. Alarm Volume Alarm Vibrate Alarm Interval (seconds) Alarm Sound The Alarm Volume setting determines how loud the message alarm plays. You can select a volume from the list of settings: HIGH, MEDIUM, LOW, or OFF. If you choose the OFF volume option, note that an alarm does not sound when messages are received. The Alarm Vibrate setting specifies whether the device vibrates when a message is received. You can select either the YES or NO option. The Alarm Interval setting determines the length of time that should occur between alarm sounds and/or vibrate. The time is measured in seconds. The Alarm Sound setting determines the ring tone that is played when a message is received by Amcom Mobile Connect Select. 1. Access Amcom Mobile Connect Select on the device. The main screen displays, showing any messages. User Guide for Amcom Mobile Connect Select for BlackBerry Editing Preferences 19

2. Click the Menu button. The Amcom Mobile Connect Select menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. 4. In the Alarm Options-High, Alarm Options-Medium, and Alarm Options-Low fields, make the desired changes. The changes are automatically saved. 20 Editing Preferences User Guide for Amcom Mobile Connect Select for BlackBerry

Editing How Long Messages are Stored Your Amcom Mobile Connect Select device can be programmed so messages are automatically deleted if they are older than a chosen number of days. 1. Access Amcom Mobile Connect Select on the device. The main screen displays, showing any received messages. 2. Click the Menu button. The Amcom Mobile Connect Select menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. User Guide for Amcom Mobile Connect Select for BlackBerry Editing Preferences 21

4. Scroll to the Client Options portion of the Preferences screen. 5. Click on the number next to the Auto delete messages older than option. A list of numbers displays. 6. From the list, choose the number of days you would like Amcom Mobile Connect Select to wait before deleting messages. When the new number is chosen, the device automatically deletes all messages that are older than the chosen number of days. 22 Editing Preferences User Guide for Amcom Mobile Connect Select for BlackBerry

Editing the Maximum Number of Messages Stored The Amcom Mobile Connect Select preferences on the device can determine how many Amcom Mobile Connect Select messages can be stored on the phone at one time. 1. Access Amcom Mobile Connect Select on the device. The main screen displays, showing any messages. 2. Click the Menu button. The Amcom Mobile Connect Select menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. User Guide for Amcom Mobile Connect Select for BlackBerry Editing Preferences 23

4. Scroll to the Client Options portion of the Preferences screen. 5. Click on the number next to the Maximum messages stored field. A list of numbers displays. 6. Choose the maximum number of messages you want your device to save at one time. The change is automatically saved and your device starts to save the chosen number of messages. 24 Editing Preferences User Guide for Amcom Mobile Connect Select for BlackBerry

Editing Screen Controls When your BlackBerry device receives a message, you have the option to close or reply to the message. Different settings determine how the response options are displayed in the Amcom Mobile Connect Select message screen. The two available options are: icons and buttons. 1. Access Amcom Mobile Connect Select on the device. The main screen displays, showing any messages. 2. Click the Menu button. The Amcom Mobile Connect Select menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. User Guide for Amcom Mobile Connect Select for BlackBerry Editing Preferences 25

4. Scroll to the Client Options portion of the Preferences screen. 5. Choose the Screen Controls option. A list of two possible choices displays. 6. Choose the desired option. The change is saved. 26 Editing Preferences User Guide for Amcom Mobile Connect Select for BlackBerry

Editing the Automated Sync Interval The automated sync interval in Amcom Mobile Connect Select represents the amount of time between syncs with the system. 1. Access Amcom Mobile Connect Select on the device. The main screen displays, showing any messages. 2. Click the Menu button. The Amcom Mobile Connect Select menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. User Guide for Amcom Mobile Connect Select for BlackBerry Editing Preferences 27

4. Scroll to the Automated Sync Interval field. 5. Click on the number that is highlighted next to the Automated Sync Interval field. A Sync interval in minutes dialog displays. 6. In the Sync interval in minutes field, enter the number of minutes you want between syncs. 7. Click the OK button. The change is automatically saved. 28 Editing Preferences User Guide for Amcom Mobile Connect Select for BlackBerry

Working with Your BlackBerry Working with Your BlackBerry The Working with Your BlackBerry section covers how to access the screen that provides more information on Amcom Mobile Connect Select and your device. Accessing the Application Using the BlackBerry Enterprise Server (BES) If you have BES (BlackBerry Enterprise Server) on your BlackBerry device, you have the option to deploy the Amcom Mobile Connect Select application using the BES application push functionality. In order to do this, the settings in your BES configuration need to be modified to allow Amcom Mobile Connect Select to be accessed through the BES. 1. Log into the BlackBerry Enterprise Server with your username and password. 2. Refer to the Sending Software and BlackBerry Java Applications to BlackBerry Devices chapter in the BlackBerry Enterprise Server Administration Guide for steps to complete the setup modifications. This guide can be found on the BlackBerry website. User Guide for Amcom Mobile Connect Select for BlackBerry Working with Your BlackBerry 29

Viewing the About Screen After installing Amcom Mobile Connect Select on your BlackBerry device, you are able to access information about the software by accessing the About screen. To access the About screen, follow these steps: 1. Access the main messages screen. The home screen displays. 2. Choose the Menu button. The Menu displays. 3. Choose the About menu option. The About screen displays. 30 Working with Your BlackBerry User Guide for Amcom Mobile Connect Select for BlackBerry

Reviewing the Application Status Reviewing the Application Status The current status of the various Amcom Mobile Connect Select applications running on a BlackBerry device can be reviewed in the Application Status screen. This screen displays the current status for the device s Amcom Mobile Connect Select registration status, the network service, SMS Listener, and the BlackBerry Push Listener. You can also stop and start the SMS Listener and the BlackBerry Push Listener. 1. Access Amcom Mobile Connect Select on your device. The Amcom Mobile Connect Select main screen displays, showing any messages. User Guide for Amcom Mobile Connect Select for BlackBerry Reviewing the Application Status 31

2. Click the Menu button. The Amcom Mobile Connect Select menu displays. 3. Choose the Application Status menu option. The Application Status screen displays. From this screen, you can review and edit the status information for the device. Registration Status Choose the Registration option to review the Amcom Mobile Connect Select registration information for the device. 32 Reviewing the Application Status User Guide for Amcom Mobile Connect Select for BlackBerry

Network Service Choose the Network Service option to review the network service information for the device. SMS Listener Status Choose the SMS Listener option to review the SMS Listener status and port information for the device. You can stop a listener by clicking the Stop button, which toggles to a Start button. Click the Start button to restart the service. User Guide for Amcom Mobile Connect Select for BlackBerry Reviewing the Application Status 33

BlackBerry Push Listener Choose the BlackBerry Push Listener option to review the BlackBerry Push Listener status for the device. You can stop a listener by clicking the Stop button, which toggles to a Start button. Click the Start button to restart the service. 34 Reviewing the Application Status User Guide for Amcom Mobile Connect Select for BlackBerry

Setting and Updating Access Codes Setting and Updating Access Codes When an access code is set on a BlackBerry device, the user of the device is forced to enter the access code before being able to access Amcom Mobile Connect Select on the device. An access code that allows a user to use the Amcom Mobile Connect Select client can be specified for each device using a Preferences option. An access code is not required. By default, an access code for Amcom Mobile Connect Select is not set. The access code can be any set of characters allowed by the client. The client does not accept excessively long access codes or codes containing illegal characters. When an access code has been set, the code must be entered when: The user manually accesses the client on the device An Amcom Mobile Connect message is received on the device and the client is not currently being accessed by the user When the client is accessed either by the user or when an Amcom Mobile Connect Select message is received, an access code screen displays and the code must be entered. You can also choose to not require an access code. When an access is code is not required, the user does not have to enter an access code to access the client. User Guide for Amcom Mobile Connect Select for BlackBerry Setting and Updating Access Codes 35

Using the Access Code to Access the Client When an access code has been set, an access code screen displays when the user manually accesses the client or an Amcom Mobile Connect Select message is received and the user is not currently accessing the client. Simply put, an access code is a password that must be entered on a device before the Amcom Mobile Connect Select application can be accessed. 1. The access code screen displays. 2. Enter the access code for the device. 3. Click the OK button to access the client. Setting an Access Code An access code is set using the Access Code option in the Preferences menu. 1. Access Amcom Mobile Connect Select on the BlackBerry device. Any current messages display. 36 Setting and Updating Access Codes User Guide for Amcom Mobile Connect Select for BlackBerry

2. Click the Menu button on the device. The Amcom Mobile Connect Select menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. 4. Scroll down to the Access Code option. User Guide for Amcom Mobile Connect Select for BlackBerry Setting and Updating Access Codes 37

5. Click on the Access Code menu option. The Access Code dialog displays. 6. In the New Code field, enter the new access code. 7. In the Confirm Code field, re-enter the access code. The entries in the New Code and Confirm Code fields must match exactly. 8. Click the Save button to save the access code. 38 Setting and Updating Access Codes User Guide for Amcom Mobile Connect Select for BlackBerry

Changing an Access Code An existing access code for a device can be changed. 1. Access Amcom Mobile Connect Select on the BlackBerry device. Any current messages are displayed. 2. Click the Menu button on the device. The Amcom Mobile Connect Select menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. User Guide for Amcom Mobile Connect Select for BlackBerry Setting and Updating Access Codes 39

4. Scroll down to the Access Code option. 5. Choose the Access Code menu option. The access code screen displays. 6. In the Old Code field, enter the current access code. 40 Setting and Updating Access Codes User Guide for Amcom Mobile Connect Select for BlackBerry

7. In the New Code field, enter the new access code. 8. In the Confirm Code field, re-enter the new access code. The entries in the New Code and Confirm Code fields must match exactly. 9. Click the Save button to save the access code. User Guide for Amcom Mobile Connect Select for BlackBerry Setting and Updating Access Codes 41

Turning off the Access Code A user can decide to turn off an access code after the access code has been set. After the access code is turned off, the access code is no longer needed to access the Amcom Mobile Connect Select client on the phone and the access code entry screen does not display. 1. Access Amcom Mobile Connect Select on the BlackBerry device. Any current messages display. 2. Click the Menu button on the device. The Amcom Mobile Connect Select menu displays. 42 Setting and Updating Access Codes User Guide for Amcom Mobile Connect Select for BlackBerry

3. Choose the Preferences menu option. The Preferences screen displays. 4. Scroll down to the Access Code option. 5. Choose the Access Code menu option. The access code screen displays. User Guide for Amcom Mobile Connect Select for BlackBerry Setting and Updating Access Codes 43

6. In the Old Code field, enter the current access code. 7. Do not make an entry in the New Code field. 8. Do not make an entry in the Confirm Code field. 9. Click the Save button to save the blank access code. The blank access code is saved and you no longer have to enter an access code to access Amcom Mobile Connect Select. 44 Setting and Updating Access Codes User Guide for Amcom Mobile Connect Select for BlackBerry

Creating and Using Message Templates Creating and Using Message Templates The message template feature is used to create a set of standard templates. A template consists of static text that can be used to send or reply to an Amcom Mobile Connect Select message. Using a message template allows users to easily select an already existing text response to respond to or send an Amcom Mobile Connect Select message. This means that users do not have to insert text manually on their device to reply to a message. When you reply to or send an Amcom Mobile Connect Select message, you can select a template for the message. The user can then enter any extra text as needed. Entering extra text is not required. For example, you may send many reply messages that state when you will be available for a meeting or when you will arrive at a certain building. The reply template contains the static text and leaves the end of the message available for customization, such as the following: I will be available and I will arrive at. When you use the message template as a reply message, you select the desired template and then enter the variable information, such as the following: I will be available in 10 minutes and I will arrive at Building A. NOTE: The combination of static text defined for the reply template and the variable text entered when a reply template is used is limited to 70 characters. User Guide for Amcom Mobile Connect Select for BlackBerry Creating and Using Message Templates 45

Creating a Message Template Message templates can be created and used in Amcom Mobile Connect Select to help you respond to messages quickly and easily. 1. Access Amcom Mobile Connect Select on the BlackBerry device. Any current messages are displayed. 2. Click the Menu button on the device. The Amcom Mobile Connect Select menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. 46 Creating and Using Message Templates User Guide for Amcom Mobile Connect Select for BlackBerry

4. Scroll down to the Messages menu option in the Templates section of the menu. 5. Click the Messages menu option. The Templates screen displays. 6. Click the Menu button. The menu displays. User Guide for Amcom Mobile Connect Select for BlackBerry Creating and Using Message Templates 47

7. Choose the New Template menu option. The Templates screen displays. 8. In the blank field, enter text for the new message template. 9. When you are done entering text for the new message template, click the Menu button. The menu displays. 48 Creating and Using Message Templates User Guide for Amcom Mobile Connect Select for BlackBerry

Through this menu, several actions can be performed. Select Check Spelling Clear Field Show Symbols Close Choosing the Select button highlights the text that is entered in the Reply field. Choosing the Check Spelling menu option checks the spelling for the text you enter in the Reply field. Choosing the Clear Field menu option clears all the text that is entered in the Reply field. Choosing the Show Symbols menu option gives you the option to use symbols in the Reply field. Choosing the Close button closes the menu. 10. Click the Save button. The new message template is saved. The new template displays in the Templates screen. User Guide for Amcom Mobile Connect Select for BlackBerry Creating and Using Message Templates 49

Reviewing the List of Message Templates The list of reply templates on the device can be reviewed. 1. Access Amcom Mobile Connect Select on the BlackBerry device. Any current messages are displayed. 2. Click the Menu button on the device. The Amcom Mobile Connect Select menu displays. 3. Choose the Preferences menu option. The Preferences screen displays. 50 Creating and Using Message Templates User Guide for Amcom Mobile Connect Select for BlackBerry

4. Scroll down to the Messages menu option in the Templates section of the menu. 5. Choose the Replies menu option in the Templates section of the menu. The Templates screen displays, showing any message templates. User Guide for Amcom Mobile Connect Select for BlackBerry Creating and Using Message Templates 51

Choosing a Message Template for a Reply Message A message template can be used to reply to a message. For more information about replying to an Amcom Mobile Connect Select message, please refer to Replying to Messages on page 13. 1. Access the message to which you want to reply. The Message Received screen displays, showing the message. 2. Click the Reply button. The Reply screen displays. 3. Click the Menu button on the device. The menu displays. 52 Creating and Using Message Templates User Guide for Amcom Mobile Connect Select for BlackBerry

4. Choose the Templates menu option. The Templates screen displays, showing the list of available reply templates. 5. Choose the reply template you want to use. The text for the template is inserted into the message reply. 6. Enter any variable information into the reply. 7. Click the Send button. The message is sent. User Guide for Amcom Mobile Connect Select for BlackBerry Creating and Using Message Templates 53

Viewing Health Check Information Viewing Health Check Information Health check status information can be viewed for Amcom Mobile Connect on your Amcom Mobile Connect device. If you are unable to receive Amcom Mobile Connect messages on your device, the Health Check status feature can help determine which portion of the Amcom Mobile Connect message sending process is causing the problem. The Health Check screen shows the status of the following information on the Amcom Mobile Connect device: Correct AMC Client for Blackberry OS Reach AMC Hosted Client Messaging via WiFi Reach AMC Hosted Web Server via WiFi BIS Enabled BES Enabled Reach AMC Server Client Messaging at Site Name via WiFi Reach AMC Server Web Server at Site Name via WiFi When the Amcom Mobile Connect device has established a successful connection between the device and the locations listed above, a green circle displays next to the field. In addition, when the device is determining the final status of the field, a yellow circle displays. When a successful connection is not established between the Amcom Mobile Connect device and the locations listed above, a red circle displays next to the field, indicating that there is a problem with the connection. Please note that the following fields are displayed only after the device is registered with Amcom Mobile Connect: Reach AMC Server Client Messaging at Site Name via WiFi or Mobile and Reach AMC Server Web Server at Site Name via WiFi or Mobile. 54 Viewing Health Check Information User Guide for Amcom Mobile Connect Select for BlackBerry

1. Access the Amcom Mobile Connect home screen. The Messages screen displays. 2. Click the Menu button. Menu options display. 3. Choose the About menu option. The About screen displays. User Guide for Amcom Mobile Connect Select for BlackBerry Viewing Health Check Information 55

4. Click the Menu button. Menu options display. 5. Choose the Health Check menu option. The Health Check screen displays. Field Field Description Potential causes of failed connection Solutions Correct AMC Client for Blackberry OS This field determines if the correct Amcom Mobile Connect client is installed on the BlackBerry device. The incorrect client is installed on the device. Install the correct version and build for a BlackBerry device onto the telephone. Reach AMC Hosted Client Messaging via WiFi This field monitors the connection between the Amcom Mobile Connect device and the Amcom Mobile Connect hosted environment. The device may not have a data plan. The device may not be connected to a WiFi source. The firewall settings may be blocking the connection. The mobile connection may be misconfigured. Connect the device to a data plan. Connect the device to a WiFi connection. Edit the firewall settings to allow connections. Disable the Airplane Mode on the device. The Airplane Mode may be enabled on the device. 56 Viewing Health Check Information User Guide for Amcom Mobile Connect Select for BlackBerry

Reach AMC Hosted Web Server via WiFi This field monitors the connection between the Amcom Mobile Connect device and the command service on the Amcom Mobile Connect hosted environment. The device may not have a data plan. The device may not be connected to a WiFi source. The firewall settings may be blocking the connection. The Airplane Mode may be enabled on the device. Connect the device to a data plan. Connect the device to a WiFi connection. Edit the firewall settings to allow connections. Disable the Airplane Mode on the device. BIS Enabled This field monitors if the BlackBerry Internet Service (BIS) is enabled and functioning on the Amcom Mobile Connect device. The BIS is not enabled on the device. A successful connection is not established between the device and the BlackBerry Internet Service. Enable BIS on the device. Establish a connection between the device and the BIS. For more detailed information on how to do so, please reference BlackBerry s technical documentation. BES Enabled This field monitors if the BlackBerry Enterprise Server (BES) is enabled and functioning on the Amcom Mobile Connect device. The BES is not enabled on the device. A successful connection is not established between the device and the BlackBerry Enterprise Server. Enable BES on the device. Establish a connection between the device and the BES. For more detailed information on how to do so, please reference BlackBerry s technical documentation. Reach AMC Server Client Messaging at Site Name via WiFi This field monitors the connection between the Amcom Mobile Connect device and the Amcom Mobile Connect server. This connection establishes if the messaging service on the server is available for the connection. Please note that this field is only used for devices that have the clientinitiated messaging feature enabled. The device cannot establish a connection to the Amcom Mobile Connect server. The firewall configurations may be blocking outside access inbound to the Amcom Mobile Connect server on port 8090 and 8091. Edit firewall settings to allow connections through ports 8090 and 8091. User Guide for Amcom Mobile Connect Select for BlackBerry Viewing Health Check Information 57

Reach AMC Server Web Server at Site Name via WiFi This field monitors the connection between the Amcom Mobile Connect device and the command service for the entered site. Please note that this field is only used for devices that have the client-initiated messaging feature enabled. The device may not have a data plan. The firewall configurations may be blocking the connection. Connect the device to a data plan. Reconfigure the firewall settings to allow the connection. 58 Viewing Health Check Information User Guide for Amcom Mobile Connect Select for BlackBerry

Index A Amcom Mobile Connect for BlackBerry 1 BlackBerry and WiFi 1 Overview 1 B BES 29 BlackBerry Enterprise Server 29 BlackBerry Push Listener 34 C Call Back Button 11 Calling a Number Back 11 Close Button 13 Composing Messages Check Spelling 49 Clear Fields 49 Closing the Menu 49 Select 49 Show Symbols 49 Creating and Using Message Templates for BlackBerry 45 Choosing a Message Template for a Reply Message 52 Creating a Message Template 46 Creating and Using Templates for BlackBerry 45 Reviewing the List of Message Templates 50 D Deleting Access Codes 42 Door Button 13 E Editing Amcom Mobile Connect Preferences 18 Alarm Interval 19 Alarm Sound 19 Alarm Vibrate 19 Alarm Volume 19 Editing Alarm Options 19 Editing How Long Messages are Stored 21 Editing Message Screen Controls 14 I Editing Screen Controls 25 Buttons 25 Icons 25 Editing the Automated Sync Interval 27 Editing the Maximum Number of Messages Stored 23 Overview 18 Installing Amcom Mobile Connect 3 Installing Amcom Mobile Connect 4 Overview 3 Updating Device Registration 7 Viewing Sites Your Device is Registered With 8 N Network Service 33 O Orange Envelope Button 14 P Preferences Set Default Site Dialog 21, 23, 25, 27, 37, 39, 43, 46, 50 R Reach AMC Hosted Client Messaging via WiFi or Mobile Field 56 Reach AMC Hosted Web Server via WiFi or Mobile Field 57 Reach AMC Server Client Messaging at Site Name via WiFi or Mobile Field 57 Reach AMC Server Web Server at Site Name via WiFi or Mobile 58 Receiving Amcom Mobile Connect Messages 11 Receiving and Replying to Amcom Mobile Connect Message Overview 10 Receiving and Replying to Amcom Mobile Connect Messages 10 Making VOIP Calls 11 Receiving Messages 11 Reply Templates 12 Replying to Messages 13 Close 13 Multiple Replies to a Message 15 Reply 14 Response Types 13 Reply Overview 13 Reviewing Messages 16 Deleting a Message from the List 16 Using the Call Back Button 11 Viewing Reply Message Information 14 VOIP Support 11 User Guide for Amcom Mobile Connect Select for BlackBerry Index 59

Receiving Emails from Amcom Mobile Connect 7 Receiving Re-registration Emails from Amcom Mobile Connect 7 Registration Status 32 Reply Button 14 Replying to Amcom Mobile Connect Messages 13 Reviewing the Application Status 31 BlackBerry Push Listener 34 Network Service 33 Registration Status 32 Reviewing the Application Status 31 SMS Listener Status 33 S Setting and Updating Access Codes 35 Overview 35 Setting an Access Code 36 Turning off the Access Code 42 Updating an Access Code 39 Using the Access Code to Access the Client 36 SMS Listener Status 33 V Viewing Amcom Mobile Connect Version Information 30 Viewing Health Check Information 54 Reach AMC Hosted Client Messaging via WiFi or Mobile 56 Reach AMC Hosted Web Server via WiFi or Mobile 57 Reach AMC Server Client Messaging at Site Name via WiFi or Mobile 57 Reach AMC Server Web Server at Site Name via WiFi or Mobile 58 Viewing Reply Message Information 14 VOIP 11 W When Access Codes are Needed 35 Working with Your BlackBerry 29 Accessing the Amcom Mobile Connect Application Using the BlackBerry Enterprise Server (BES) 29 Viewing the About Screen 30 60 Index User Guide for Amcom Mobile Connect Select for BlackBerry