Ericsson Learning Services North America Student Information Packet

Ericsson Learning Services North America Student Information Packet Ericsson Learning Services Contact Information... 2 Class Facilities... 2 Class Times... 2 Certificates... 2 Classroom Facility #1: Ericsson Village, Plano TX... 2 Driving Directions to Ericsson Village (Plano)... 3 Building Map (Plano)... 4 Parking (Plano)... 4 Checking In (Plano)... 4 Classrooms (Plano)... 5 Contact Information (Plano)... 5 Faxing (Plano)... 5 Guest Internet Access (WIFI) (Plano)... 6 The Landing (Cafeteria) (Plano)... 6 Shipping (Plano)... 6 Transportation Services (Plano)... 7 Hotels in the Ericsson Village Area... 7 Classroom Facility #2: 1460 N Glenville Drive, Richardson, TX... 8 Driving Directions (N Glenville Dr)... 8 Parking (N Glenville Dr)... 8 Checking In (N Glenville Dr)... 9 Contact Information (N Glenville Dr)... 9 Dining Options (N Glenville Dr)... 9 Shipping (N Glenville Dr)... 9 Transportation Services (N Glenville Dr)... 9 Classroom Facility #3: 2221 Lakeside Blvd, Richardson, TX... 10 Driving Directions (Lakeside Blvd)... 10 Parking (Lakeside Blvd)... 10 Checking In (Lakeside Blvd)... 11 Contact Information (Lakeside Blvd)... 11 Cafeteria (Lakeside Blvd)... 11 Shipping (Lakeside Blvd)... 11 Transportation Services (Lakeside Blvd)... 11 Hotels in the Richardson Training Facility Area (Facilities #2 and #3)... 12 Updated 08-10-2010 1 of 12

Ericsson Learning Services Contact Information Physical and Mailing Address 6300 Legacy Drive Plano, Texas, USA 75024 (Mailstop: EVR 2-A-4) Customer Relations Specialist Problems with registration or questions about courses: +1 800 879 3228 or +1 972 583 1133 Fax completed forms to: +1 866 881 6352 E-mail: education.northamerica@ericsson.com Website: http://www.ericsson.com/ourportfolio/ericsson-academy/education-centers/usa-dallas Class Facilities Classrooms are located in three separate facilities: Facility #1: Ericsson Village (Legacy Dr) in Plano, TX Facility #2: N Glenville Dr in Richardson, TX Facility #3: Lakeside Blvd in Richardson, TX Your course confirmation letter will contain the complete facility address. This guide also provides details for all three locations. Class Times Ericsson Learning Services class times are 8:30am to 4:30pm Monday through Friday (unless otherwise informed). Certificates After completing the course, students will receive a course certificate (PDF Format) via email. Classroom Facility #1: Ericsson Village, Plano TX The Ericsson Village Classrooms are located at: 6300 Legacy Drive Plano, TX 75024 Updated 08-10-2010 2 of 12

Driving Directions to Ericsson Village (Plano) N 121 Village Headquarters Dr. Hedgcoxe Rd. Midway Rd. Communications Pkwy. TennysonPkwy. Dallas North Tollway Legacy Dr. Spring Creek Pkwy. Preston Rd. Archgate Dr. Parker Rd. W Park Blvd. Coit Rd. Custer Rd. Alma Dr. Central Expressway / 75 Bush Turnpike / 190 From the Dallas/Fort Worth International Airport (DFW): Exit DFW on International Parkway through north exit Continue north on TX-121 North for approximately 17 miles Turn right on Legacy Drive Pass through the intersection of Legacy and Communications Parkway Turn right into the Ericsson Village parking lot just past Ericsson Inc. sign Follow signage to Visitor/Customer parking Enter the Tejas Visitor Center on east side of building complex - or - Take the north exit out of DFW and exit I-635 going east Take I-635 east until you get to the Dallas North Tollway Exit Dallas North Tollway going north Continue on Dallas North Tollway (past George Bush Turnpike, Hwy. 190) to Legacy Drive Exit Legacy Drive Turn left on Legacy Drive Stay in your left lane, pass two signal lights, and Ericsson Village will be on your left Updated 08-10-2010 3 of 12

Building Map (Plano) Legacy Drive Corporate Drive A Visitor/Employee Parking Entrance N Employee Parking Entrance Legend: A Employee Parking B Employee Entrances C Visitor Parking D Shipping & Receiving Dock B Rivers Wildflowers B C Visitor Entrance Tejas Visitor Drop-off D Communications Parkway Employee Parking Entrance A Employee Parking / Shipping & Receiving Entrance Tennyson Parkway Parking (Plano) Students are to park in parking area designated Visitor Parking. Checking In (Plano) Enter the Ericsson Village through the Tejas entrance and stop at the Security Desk. The receptionist and Tejas Security personnel will be there to greet and assist you in the signin and student badge assignment process. After you sign-in and have been issued a student badge, you will be directed to the proper classroom. Keep your student badge with you until your class is over or on Fridays. If your class is longer than a week, Security will give you a new badge at the start of the new week. The receptionist and Tejas Security personnel are always available to answer general questions regarding the facility and other areas. Updated 08-10-2010 4 of 12

Classrooms (Plano) The classrooms are located in the Tejas Building, just behind the Reception Area and across from the Auditorium. Reception Area Laredo Forth Worth A and B N Abilene El Paso Contact Information (Plano) Receptionist 972-583-0662 Security (Main Desk) 972-583-5000 Tejas Security Desk 972-583-4010 Wildflowers Security Desk 972-583-9162 Rivers Security Desk 972-583-9889 Shipping Dock/Security 972-583-7178 The receptionist can help students with directions, faxing, shipping and emergencies. Faxing (Plano) The Customer Conference Center fax number is +1 972-583-2085. A generic fax cover sheet is available for the students to use. The receptionist will assist them with any fax needs. Ericsson Learning Services direct fax number is +1 866 881 6352. Updated 08-10-2010 5 of 12

Guest Internet Access (WIFI) (Plano) To access the Internet, students are now given a temporary login account to the Guest Internet Access (WIFI) wireless service at check-in time. The Landing (Cafeteria) (Plano) Monday through Friday Breakfast: 7:30am - 9:30am Continental-style foods and coffee available from 9:00am - 10:30am Lunch: 11:15am - 1:30pm PM Break: 1:30pm - 3:00pm Cuisines: Home-style dining at its finest! You will find comforting home-style favorites. Deli: Premium meats and cheeses, a selection of grilled vegetables and hearty breads are sure to entice even the most discriminating of customers. And it's all made to order! Pizza & More: The Italian concept with items like whole and personalized pizzas, individual pasta casseroles, stromboli, calzones and other regional favorites. Selona Grill: The thrill of the grill! Traditional grilled burgers, turkey burgers and garden burgers are available. You will also find grilled sandwiches both traditional and with a Southwest accent. Soups: Our house-made soups are the perfect beginning to any meal. Shipping (Plano) There are two UPS drop boxes on the property one in the Wildflowers Building 2nd floor lobby behind Security (pick up is at 5:30 p.m.), and a drop located in the Rivers Building behind Security is picked up each evening at 6:00 pm. UPS supplies are available in the Customer Conference Center down the hall from the Reception Area. Student UPS account numbers or credit cards can be used to ship items. Ericsson does not pay to ship students packages. The receptionist can assist students with filling out the airway bills and make sure they are put in the drop boxes (students will not have access to those buildings). Updated 08-10-2010 6 of 12

Transportation Services (Plano) The Tejas receptionist can arrange any taxi or shuttle needs for the students. Our preferred transportation providers are: Tony's Classic Limo/Sedan: +1 214-577-3265 Amini Limo: +1 972-248-3418 or +1 972-386-7420 Yellow Cab: +1 214-426-6262 Hotels in the Ericsson Village Area Candlewood Suites 4701 Legacy Dr. (east of Preston Rd) Plano, TX 75024 972-618-5446 (direct line to hotel) www.candlewoodsuites.com Shuttles within 5-mile radius (M-F) Extended Stay Deluxe Dallas 1 st location: 2900 North Dallas Pkwy. Plano, TX 75093 +1 972-378-9978 2 nd location: 4636 W. Plano Pkwy. Plano, TX 75093 +1 972-398-0135 www.extendedstaydeluxe.com Holiday Inn Express 3101 N. Dallas Parkway (@W. Parker) Plano, TX 75093 +1 972-403-1112 www.hiexpress.com/northplanotx Shuttles within 5-mile radius (7 days) Hyatt Place Dallas/Plano 3100 N. Dallas Parkway (@ E. Parker) Plano, TX 75093 +1 972-378-3997 www.hyatt.com/hyatt/place/ Shuttles within 5-mile radius Marriott Courtyard Legacy Park 6840 Dallas Parkway Plano, TX 75024 +1 972-403-0802 www.marriott.com Shuttles within 5-mile radius (M-F) Marriott @ Legacy Town Center 7120 Dallas Parkway Plano, TX 75024 +1 972-473-6444 www.marriott.com Shuttles within 3-mile radius (7 days) Westin Stonebriar Resort 1549 Legacy Dr. Frisco, TX 75034 +1 972-668-8000 www.westin.com Shuttles within 5-mile radius (7 days) NOTE: When making hotel reservations, inquire about any Ericsson discounts that may be available to you. Updated 08-10-2010 7 of 12

Classroom Facility #2: 1460 N Glenville Drive, Richardson, TX This training facility is located at: 1460 N Glenville Drive Richardson, TX 75081 (NOTE: This is a multi-tenant building and currently has Nortel signage at the entrance.) Driving Directions (N Glenville Dr) Parking (N Glenville Dr) There are many available parking spaces. Students may park in any space not designated as restricted. Updated 08-10-2010 8 of 12

Checking In (N Glenville Dr) Enter the building through the main entrance and stop at the Security Desk. Security will assist you in the sign-in and student badge process. After you sign in and have been issued a student badge, you will be directed to the proper classroom. Contact Information (N Glenville Dr) Security (Main Desk) 972-685-4622 Shipping 972-684-4884 Dining Options (N Glenville Dr) There are many restaurant choices in close vicinity (within 5 miles) of the training facility. None are within walking distance. There is also a break area with vending machines. Shipping (N Glenville Dr) Contact the shipping department (972-684-4884) for assistance with shipping materials. Student UPS account numbers or credit cards may be used to ship items. Ericsson does not pay to ship students packages. Transportation Services (N Glenville Dr) Security (at the Main Desk) can arrange any taxi or shuttle needs for the students. Our preferred transportation providers are: Tony's Classic Limo/Sedan: +1 214-577-3265 Amini Limo: +1 972-248-3418 or +1 972-386-7420 Yellow Cab: +1 214-426-6262 Updated 08-10-2010 9 of 12

Classroom Facility #3: 2221 Lakeside Blvd, Richardson, TX This training facility is located at: 2221 Lakeside Blvd Richardson, TX 75082 (NOTE: This is a multi-tenant building and currently has Nortel signage at the entrance.) Driving Directions (Lakeside Blvd) Parking (Lakeside Blvd) Students should park in the 2201 Lakeside Blvd parking lot (2221 Lakeside and 2201 Lakeside facilities are connected). Students may park in any space not designated as restricted. Updated 08-10-2010 10 of 12

Checking In (Lakeside Blvd) Enter the building through the main entrance and stop at the Security Desk. Security will assist you in the sign-in and student badge process. After you sign in and have been issued a student badge, you will be directed to the proper classroom. Contact Information (Lakeside Blvd) Security (Main Desk) 972-684-5119 Shipping 972-684-4884 Cafeteria (Lakeside Blvd) There is a full service, multi-level cafeteria onsite. Shipping (Lakeside Blvd) Contact the shipping department (972-684-4884) for assistance with shipping materials. Student UPS account numbers or credit cards may be used to ship items. Ericsson does not pay to ship students packages. Transportation Services (Lakeside Blvd) The Security Representative (Main Desk) can assist in arranging taxi or shuttle services for students. Our preferred transportation providers are: Tony's Classic Limo/Sedan: +1 214-577-3265 Amini Limo: +1 972-248-3418 or +1 972-386-7420 Yellow Cab: +1 214-426-6262 Updated 08-10-2010 11 of 12

Hotels in the Richardson Training Facility Area (Facilities #2 and #3) Courtyard Dallas/ Richardson Spring Valley 1000 S. Sherman Richardson, TX 75081 Tel: (972) 235-5000 Fax: (972) 235-3423 www.marriott.com/dalne Hampton Inn Dallas-Richardson-Central Expwy 1577 Gateway Blvd Richardson, TX 75080 Tel: (972) 234-5400 Fax: (972) 234-8942 www.hamptoninn.com/richardson Hyatt Regency Richardson 701 E Campbell Road Richardson, TX 75080 Tel: (972) 231-9600 Fax: (972) 231-7384 www.nrthdallashyatt.com Radisson Dallas North Richardson 1981 North Central Expressway Richardson, TX 75080 Tel: (972) 644-4000 Fax: (972) 644-1079 www.radisson.com/richardsontx NOTE: When making lodging reservations, inquire about any Ericsson discounts that may be available to you. Updated 08-10-2010 12 of 12