Service Department iphone Troubleshoo ng Guide Normal Restart Power Bu on To restart iphone, first turn iphone off by pressing and holding the Sleep/Wake bu on un l a red slider appears. Slide your finger across the slider and iphone will turn off a er a few moments. Next, turn iphone on by pressing and holding the Sleep/ Wake bu on un l the Apple logo appears. If your device does not turn on or displays a red ba ery icon, try recharging the iphone next. If the iphone is s ll not responding, then try to reset the iphone. Press and hold the Sleep/Wake bu on and the Home bu on at the same me for at least 10 seconds, un l the Apple logo appears. Close iphone App(s) If only a single app has stopped responding, having issues, or closes on launch, try the following: 1.Return to the Home screen, and then click the Home bu on twice. 2.Find the app to close by swiping le or right to find the app that you want to close. 3.Then swipe up on the app's preview to close the app. 4.Press the Home bu on to return to the main screen. Home Bu on
RemoteTech issues when using the Safari web browser If you are experiencing issues when trying to use\access RemoteTech in the Safari web browser then please do the following things to try and resolve the issue. Verify that you are NOT in PRIVATE browsing mode and clear out your browser history\cache using the steps below. To verify the status of PRIVATE browsing mode irst click on the bottom right hand corner of the screen. in the What it looks like turned ON To turn it ON\OFF from your iphone or ipad, open Safari, then tap. Tap Private, then tap Done. What it looks like turned OFF To Clear the Safari web browser cache follow the steps below: 1. Press Se ngs > Safari. 2. Scroll down and tap Clear History and Website Data. 3. Tap Clear History and Data. iphone will not Ring or Vibrate when called If your phone will not ring or vibrate and you have already tried restarting the phone the via the Hard Reboot (see last page), then please follow the steps below steps. First verify that the SILENT switch on the side of the iphone is NOT set to the ON posi on. When the switch is in the "ON" posi on, an orange bar appears on the switch and a picture of a bell with a line through it appears on your iphone's screen. Look at the very top of the screen (in the status bar) to see if you have the Do NOT Disturb feature turned on. It should look like a crescent shaped moon Swipe up from the bo om of the screen to open Control Center (seen in the picture to the right) and Tap the Do NOT Disturb icon to turn it off.
E Mail Account Issues E Mail will not delete from your phone or it shows you have New\Unread message(s) when you really don t? OR if you have any problems with your contacts or E Mail in general...you will Need to remove and re install the E Mail account. 1. Go to the Se ngs sec on by clicking on the Gear icon. 2. Scroll down and click on Mail 3. Click on Accounts 4. Select the Email account that is having the issue. 5. Click on Delete Account at the bo om of the page. 6. To re-setup or enter new accounts, simply tap Add Account on the previous screen and enter the per nent informa on by following the prompts. E Mail Threads are not in Chronological order Multiple threaded E Mails are hard to follow because they are no longer in chronological order. Please follow the below instructions to correct the Mail Thread settings. 1. Go to the Se ngs sec on by clicking on the Gear icon. 2. Scroll down and click on Mail 3. Scroll down and click on the THREADING Sec on 4. Enable Organize by Thread 5. Enable Most Recent Message on Top 6. Enable Complete Threads Cellular Data Issues If your iphone is connected to cellular data, but it just won't access the network, however, the Wi Fi continues to work. Please try following solutions to help you ix it: Turn Cellular Data OFF and ON. 1. Go to Se ngs > 2. Turn off Cellular Data and turn it on again a er 10 seconds. Reset Network Se ngs 1. Se ngs > General > Reset > Turn Airplane Mode ON and OFF 1. Swipe up from the bo om of the screen to open Control Center 2. Turn ON Airplane Mode and then turn it OFF a er 30 seconds.
Hard Reboot also known as a So Reset If your phone is locking up or generally having any issues and you have already tried closing apps or restarting the phone the normal way then please follow the steps below to do a Hard Reboot 1. Just press and hold both the Sleep/Wake and Home bu ons simultaneously for at least 10 seconds, un l you see the Apple logo pop up on the screen. 2. You can let go of both bu ons a er the Apple logo appears. 3. Your phone will go through the usual process of star ng up. 4. You ll be back in your home screen. Reset Subscriber Settings (Carrier Reset) CLEAR 1. Go to dial pad as though you're about to dial a phone number 2. Enter # # 25327 # 3. Tap Call 4. A "Reset Subscriber Se ngs" message will appear - tap OK 5. Wait 5-10 seconds; the signal no fica on will display "Searching" on the top le of the screen 6. When the phone shows a signal again, the phone is ready to use. # # 25327 # Service Update (Pro ile & PRL Update) UPDATE 1. Connect to a Wi-Fi network 2. Tap the phone app 3. Dial # # 873283 # 4. Tap Call 5. "Star ng Service Update" message will appear - tap OK 6. If update is successful "Service Update Complete" message will appear a er about a minute - tap OK # # 873283 #
What to do before Returning your iphone, ipad, or ipod touch Use these steps to remove your personal informa on from a device. Before you sell or give away your device, you should remove your personal informa on. You shouldn't manually delete your contacts, calendars, reminders, documents, photos, or any other icloud informa on while you're signed in to icloud with your Apple ID. This would delete your content from the icloud servers and any of your devices signed in to icloud. On your device with ios 10, make sure that you sign out of icloud before you erase your device. Follow these steps: 1. Tap Se ngs > icloud. Scroll down and tap Sign Out. 2. Tap Sign Out again, then tap Delete from My iphone and enter your password. 3. Sign out of the itunes & App Store. Go to Se ngs > itunes & App Store > Apple ID > Sign Out. 4. Go back to Se ngs and tap General > Reset > Erase All Content and Se ngs. If you turned on Find My iphone, you might need to enter your Apple ID and password. 5. If asked for your device passcode or Restric ons passcode, enter it. Then tap Erase [device]. When you erase your iphone, ipad, or ipod touch, Find My iphone and Ac va on Lock is turned off.