The purpose of this document is to help you to get started with your ipad to access Lilly resources such as , calendar, Lilly apps and more.

Transcription

1 The purpose of this document is to help you to get started with your ipad to access Lilly resources such as , calendar, Lilly apps and more. The setup process will take about 30 minutes to complete and should be completed within a single sitting. Before you get started, you will need to have received a registration from MobileIron-NO-REPLY@lilly.com as it contains important information, essential to registering your ipad.

2 Table of Contents: SETUP A PASSCODE FOR YOUR IPAD... 3 INSTALL MOBILEIRON APPLICATION... 4 REGISTER WITH MOBILEIRON... 5 REGISTER WITH MOBILEIRON... 6 AUTOMATIC LILLY APP INSTALLATIONS... 7 LILLY APP STORE SETUP... 8 F5 ACCESS APP SETUP... 9 LILLY LOGIN SETUP MYPASSWORD SETUP Here you will find some additional reference material about your device and support information. CONFIGURATION IPAD AT A GLANCE IPAD SETUP GUIDE IPAD SETUP GUIDE IPAD SETUP GUIDE HOW TO CONNECT TO ELGIA WIFI CONNECTION DEFINITIONS, TIPS AND SUPPORT INFORMATION... 18

3 You will need to setup a Passcode on your device to be able to access Lilly resources and you will need to do this before you register with MobileIron. Having a passcode on the ipad will help to protect the data on your device. Each time you turn on or wake up your device, you will be prompted for your passcode before you can access your device. The passcode must be 6 or characters, containing both letters and numbers and not a simple 4-digit number. 1. From Home screen go to Settings and then scroll down and tap Passcode. 2. Enter your passcode 3. Ensure Simple Passcode is set to OFF and then tap Turn Passcode On. 4. Create a passcode that is 6 or more characters containing letters and numbers then tap Next. At the next screen re-enter the passcode and then tap Done. 5. If using an ipad 3 or newer device it is recommended that Siri is set to off when the device is locked. Go to Settings - > General -> Siri tap Siri to turn off. Note: If you are presented with a window asking you to set a 4 digit number passcode, you have not set the Simple Passcode to OFF. Go back to step 3 IMPORTANT: Entering an incorrect Passcode 10 consecutive times will WIPE YOUR DEVICE! Don t let this happen. If you have forgotten your passcode (after 3-4 attempts) you must call your local IT Service Desk for assistance. You will also be prompted to change your Passcode every 2 months. END OF SECTION. Proceed to Install MobileIron Application

4 MobileIron is a free application that gives you access to Lilly resources on your device such as company , calendar, contacts and access to download Lilly Apps. It also gives Lilly the ability to remotely manage your device i.e. install or remove settings, remotely wipe your device if it is lost or stolen and to enforce that there is a security passcode setup on the device. You can install the MobileIron application over WiFi or over a 3G connection. If you are located in the office with Lilly WiFi availability you can use ELGIA for the initial device registration for your device, for instructions please refer to How to Connect to ELGIA WiFi Connection. Before you start: If MobileIron is already installed on your device (as shown in step 7), you will need to delete the app. To delete touch and hold the MobileIron app icon until it wiggles, then tap X at the top left of the icon. Click the Home button afterwards. 1. Tap App Store icon from Home screen. If you have an Apple ID: a. Tap Use Existing Apple ID. b. At the next screen enter your Username and Password, tap OK. Tip: You can go to Settings itunes & App Store and enter your Apple ID details to save the info on your device. For more info about Apple ID refer to Definitions, Tips and Support Information. 2. If prompted, tap Close at the Apple Apps advertising window. 3. Search for MobileIron in the top right search field. 4. Select from the list MobileIron Mobile@Work Client as shown. 5. Double tap +Install to install the app. 6. When downloading Apps you may be required to Sign In with your Apple ID. It is recommended that you use your Existing Apple ID. If you do not have an Apple ID, you will be able to create one during the set-up process (tap Create New Apple ID and follow the prompts). 7. Allow for a few minutes for the MobileIron application to be installed on your device. END OF SECTION. Proceed to Register with MobileIron

5 In order to complete this section you must have received an from containing your Username, Registration PIN and Server Address. It is important to note that the PIN is only valid for 240 hours from arrival of the . If you have not received the registration you will need to contact your local Service Desk for assistance before proceeding. 1. Have handy your MobileIron Registration which has your PIN and Server details. 3. At this screen, tap OK *. 4. Enter your LillyNet ID and tap Next. 5. Enter Server Address as shown on your MobileIron Registration and tap Next. 6. Enter your Pin as per MobileIron Registration and tap Register. Continue on Privacy screen. 7. Continue at this screen Your Privacy is Very important 8. Verification begins and at this screen, select your preferred option. *The response to this prompt depends on your Country s local Privacy Policy. Select the appropriate option for your country (suggested option is OK.) 2. Tap to open MobileIron App 9. At this screen, updating configuration, tap OK. 10. At this screen install profile, tap Install. 11. At this screen install profile, tap Install 12. At this screen tap Install 13. If PW asked enter your Passcode and tap Done. 14. At this screen, tap Install and tap Trust on the next window 15. At this screen, tap Install Done. Note: The installed profile can be seen under Settings- >General -> Device Management.

6 16. You may get periodic alerts like below. Tap Continue *The response to this prompt depends on your Country s local Privacy Policy. Select the appropriate option for your country (suggested option is Continue.) 17. Enable the alerts, go to Settings- >MobileIron and Tap Notifications 18. Tap Allow Notifications to turn Notifications ON END OF SECTION. Proceed to Automatic Lilly App Installations

7 This section is only applicable for Lilly corporate ipad devices or for approved users using BYOD Full ipads. After MobileIron registration, there will be a series of App Installation prompts appearing on your device. It is highly recommended that for each App Installation prompt that you tap Install. The following applications will then be installed on your device: Lilly App Store, F5 Access Client, Box, LillyLogin, People Search, mylilly, imagazine and VMWare View. If you like further information about these apps, please refer to GoMobile site. ( ) Note: If you accidently tapped on Cancel for any of the App Installation prompts, then you will need to manually search and download the App from Lilly App store. Refer to next section for further information about Lilly App store. END OF SECTION. Proceed to Lilly App Store Setup

8 This section is only applicable for Lilly corporate ipad devices or for approved users using BYOD Full ipads. The following steps explain the process for setting up the Lilly App store on your device. This process will need to be followed after completing MobileIron registration and when the Lilly App has been automatically installed on your device (as outlined in the previous section). The Lilly App Store allows you to access and download Lilly applications. 1. From Home screen, locate the Lilly App Store and tap to open the application. 2. Tap Continue to open the Lilly App Store. 3. It is important that you tap OK for the app to send you push notifications. * 4. Next, it will take a few moments for the page to load. 5. The Lilly App Store page will then open. There are 3 tabs of categories, Features and Updates. The categories tab with ALL selected is the default view. App updates will be present in Updates tab. User can also install/update all the applications using the button * If you select Don t Allow for Lilly App Store to send you push notifications, then the badging will not work. If you have accidentally clicked Don t Allow then you can go to Settings Notifications Find Lilly App Store and tap to open In the Alerts section ensure Show in Notification Center is ON. END OF SECTION. Proceed to Configuration

9 END OF SECTION. Proceed to Lilly Login Setup This section is only applicable for Lilly corporate ipad devices or approved BYOD Full Service. The F5 Access App allows secure connectivity via VPN to access Lilly business applications, websites and data from your device. 1. Tap F5 Access to open the App. 3. The Enterprise VPN launch window appears, tap on Connection. 5. F5 Access App is now connected 2. The F5 Access App will need to be enabled. Tap Enable. (Note: Enabling App is Apple s Requirement and there is no EULA for this App.) 4. App will start launching and authenticating. 6. You can see following profile on VPN setting. For Corporate User: Lilly F5 EDGE VPN PROD For BYOD Users: Lilly F5 EDGE VPN BYOD FULL 7. You can now close the App. END OF SECTION. Proceed to Lilly Login Setup

10 This section is only applicable for Lilly corporate ipad devices or for approved users using BYOD Full ipads. If you are a new employee your supervisor will provide you with your LillyNet logon credentials. The following explains on how to go about changing your temporary password and this will need to be done at your earliest convenience! 1. Tap Lilly Login App to open the application. 4. A screen will appear and by default your Domain and User ID should automatically appear. You will need to enter your current password. When creating a new password, make sure it meets the password rules and requirements. Tap Confirm. 6. Enter your LillyNet credentials using the new password that you just created and tap Login. 2. When prompted with the message Lilly Login Would Like to Send You Push Notifications, tap OK. 7. Verify that the certificate has been installed successfully by confirming that all lines have a green or blue checkmark. 3. Tap Change Password. 5. After changing the password, re-launch the Lilly Login App, and tap Check for Problems.

11 This section will help you set up MyPassword authentication setup. The service is a self-service password management application for all Lilly corporate or BYOD users. Follow the instruction provided in below link (Getting Started Guide) to setup MyPassword. Link: mypassword@lilly Getting Started Guide During the setup you will have the option to register multiple devices. By registering multiple devices or methods with PingID, you will have an easy, self-service solution for verifying your identity in the event your computer, mobile phone or other primary device is not available. If you have at least two methods, you will always have a backup! You'll use both your desktop browser and your mobile phone, tablet, or a non-mobile phone like your desk phone to complete the registration process. Note: If you encounter issues with the service or the registration process, please contact the Lilly Service Desk.

12 After registering with MobileIron you should be able to get on your device, the s should appear within 24 hours of the initial setup and you are not required to take any action steps. Below are some tips on how to configure your settings on your device. 1. Tap the Mail App on the device to start the synchronization between your device and Outlook. 2. Setup your Signature: Set/change your Lilly Signature from default Sent from my iphone to Lilly contact information when sending mail. To change go to Settings -> Mail, Contacts, Calendars - > Signature. Below is an example from an iphone device. 3. Grouped Messages: By default, Organize by Thread to group related messages together is turned on. To turn off this feature go to Settings > Mail, Contacts, Calendars and tap Organize by Thread. All your new messages will appear in your inbox and will no longer be grouped. 4. Sending Messages: You will need to ensure that you use LLY KCD MAIL account to send from your Lilly account. This is to avoid sending Lilly related business information from your other account(s). Go to Settings -> Mail, Contacts, Calendars and select LLY XX KCD MAIL as the Default Account. Note: It is recommended the device remains connected to the Internet for at least minutes after performing synchronization. This will ensure that the entire ipad registration process has been completed. It may take up to 24 hours before your account is fully synchronized and you can receive . Please contact your local Service Desk if after 24 hours you still CANNOT receive s on your device. END OF SECTION. Proceed to ipad at a Glance

13 Use the diagram below to familiarize yourself with your ipad and its features along with information on how to install or remove SIM card from the device. END OF SECTION. Proceed to ipad Setup Guide

14 For most employees, the ipad setup will have already been completed by IT Site Support for corporate ipad devices or when you personally purchased the device and now joining the BYOD service. ONLY USE this section if you are setting up the ipad for the first time* or after restoring the device to its factory settings. Once you have completed this section you will be ready to setup a passcode and complete the MobileIron installation and registration as outlined in the first 3 sections of this guide. 1. Ensure you have inserted your SIM card (see previous page for instructions). 2. Press and hold the On/Off button to turn the device on. Slide to the right to continue. 3. Select your preferred Language. 4. Select the Country you are located in. You may need to scroll if the correct Country is not pre-selected, then tap arrow key located next to the country to continue 5. When prompted to select a wireless network, select a network IF you intend to use Wi-Fi to complete setup, then tap Next. If you would prefer to use 3G, just tap Next. 6. Select option for Location Services. Tap on your preferred selection to continue. Note: If you are based in the office with Lilly WiFi availability you are now able to use ELGIA for the initial device registration for your ipad. Refer to How to Connect to ELGIA WiFi Connection for more information. Note: The response depends on your country s local privacy policy. Select the appropriate option for your country (suggested option is Enable Location Services ). *If you are located in one of the following countries you will be required to setup your corporate device, since there is no local support onsite: Bosnia Herzegovina, Cyprus, Dominican Republic, El Salvador, Guatemala, Honduras, Kuwait, Latvia, Malta, Oman, Panama, Qatar and Serbia.

15 7. Select Setup as New ipad. 8. If you already have an Apple ID tap Sign in with an Apple ID. Or select the option to Create a Free Apple ID. 9. Enter your Apple ID and Password. Tap Next to continue. 10. Read through the Terms and Conditions and tap Agree that appears in the lower right corner. 11. Tap Agree to the Terms and Conditions that appears on the pop-up box. Note: If you need to Create a Free Apple ID you will be required to follow the onscreen instructions to create your ID before proceeding further. Note: Refer to section called Definitions, Tips and Support Information for further information about Apple IDs.

16 12. Tap Don t Use icloud. 13. Tap Don t Add Passcode. This 4-digit passcode does not meet Lilly s security requirements. 14. Tap Continue to Don t Add Passcode at the pop-up box. 15. This is optional to use Siri, we recommend to you tap on Use Siri. 16. On the Diagnostics screen, tap Don t Send. 17. Tap Get Started to complete setup. This may take a few minutes to complete. END OF SECTION. Proceed to How to Connect to ELGIA WiFi Connection

17 This section is only applicable if you are based in the office with Lilly WiFi availability. You are now able to use ELGIA (Eli Lilly Guest Internet Access) WiFi connection for the initial device registration for your ipad. Please note that other Lilly Wireless networks such as ELWIN, ELillyMo and TELWIN will not work at this point of time. You will be able to connect automatically to ELillyMo after you have completed MobileIron registration on your ipad. Follow the instructions below on how to connect to ELGIA. 1. Tap Settings and then Wi-Fi (swipe to turn-on Wi-Fi). This will now search for any available Wi-Fi networks. 2. Tap ELGIA from the list of networks. 3. You should see next the Login screen for ELGIA. Here you will need to enter the following account details and click on Submit. Please refer the ipad_elgia_access_guide for credentials END OF SECTION. Proceed to Definitions, Tips and Support Information

18 Apple ID BYOD iphone Passcode LillyNet ID and LillyNet Password SIM Pin Having an Apple ID allows you to access Apple online resources, including itunes and to install applications from Apple s App store and more. Your Apple ID itself will be an address, which may or may not be your Lilly address. You can use your existing Apple ID. If you do not have an Apple ID you can set-up an account during the process or alternatively you can visit external Apple site Bring Your Own Device (BYOD) service is available to a few affiliates. BYOD will allow you to bring your own device such as iphone, ipad or Android to work and connect to the corporate network. This initiative will give you the flexibility to access Lilly , calendar and contacts on your personal device. For more information about this service refer to the BYOD Community Loop site. It is a password to unlock your iphone. If your device enters sleep mode, you will be required to swipe the slide to unlock slider at the bottom of the iphone screen, before entering the iphone passcode to unlock the device. All mobile devices connected to Lilly Network are required to have a passcode enabled. Your LillyNet ID is your system ID that use as your username when logging on to Lilly systems (such as your computer). Your LillyNet password is your password that you use to logon to Lilly systems. You can use a SIM pin to prevent access to cellular data networks. In order to use cellular data, you must enter the PIN whenever you swap SIM cards or restart the iphone. Some carriers provide SIM cards with a default SIM PIN already enabled. Note: This information applies only to devices that use a SIM card. You can enable, disable, or change your SIM PIN in the following locations: iphone: Settings > Phone > SIM PIN. Link to Eli Lilly Mobility (ELM) site Link to Apple iphone User Guide and Apple ipad user Guide Link to Battery Basics for ipad and iphone BYOD Community Loop site Contact your local IT Service Desk for the following types of issues: If you have not received your MobileIron Registration from MobileIron-NO- REPLY@Lilly.com. Problems with installing and registering with MobileIron. If you have forgotten your Passcode. If your device has been damaged (for corporate devices only), lost or stolen. If you are having issues connecting to WiFi. When at an office location, the iphone will automatically connect to ELillyMO, in locations where it is present. After you activate the device with MobileIron it usually takes a couple of hours for ELillyMO to work. If within 24 hours you are still NOT able to connect to ELillyMO, please contact your local Service Desk. It is highly recommended that you allow the iphone to connect to additional wireless internet connections, such as your home Wi-Fi or any company provided mobile WiFi device, at your earliest convenience. This will greatly enhance the functionality of the device, as well as our ability to provide future support if needed. The following explains the steps you will need to take if you lose your internet connection during MobileIron registration process: 1. Close any open applications and tap MobileIron app. 2. Tap Settings (lower left corner) then tap Check for Updates and then tap Re-Enroll Device. 3. Repeat the steps found in the following sections: Install MobileIron Application from step 5 through to Register with MobileIron.