NetZtouch Copy and Print Release Terminal. Last update 05/1/2016 Firmware /68/69/76 GoPrint version PDF Free Download

Contents Overview... 3 Power on the Unit... 4 Logging into the Unit... 5 Terminal Setup... 6 Enter Terminal ID... 7 Network Setup... 8 DHCP/Static IP Configuration... 8 GTX Server IP Address... 9 Server Protocol... 9 Patron Entry Modes... 9 Keypad User Name... 10 Keypad Pin... 10 Multiple Purses... 10 GoPrint Configuration... 11 Confirming Connection... 14 Testing Configuration... 15 Troubleshooting... 20 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 2

Overview To conduct a transaction, users are prompt to enter their Quota account ID and password at the on- screen keyboard. When authenticated, user s print jobs are displayed along with their available purses and balance. Note: Currently, the NetZtouch 7800 is only supported in authenticated environments. Contact support for future release date for unauthenticated users. Important: Prior to completing the following steps it is assumed the GoPrint Quota system has been previously configured. For additional information refer the Quota Quick Start Guide. Configuration Overview Required Port: The GTX server needs to communicate to the NetZTouch device over incoming port 7768 Programming the Unit: 1. Network the unit and assign an IP address 2. Enter the IP address of the GoPrint server 3. Enter a unique Terminal ID for each device 4. Enter the GTX server port 7768 5. Enable User authentication method GoPrint Configuration: 1. Create a Profile for each device 2. Provide the IP address 3. Provide the terminal ID 4. Assign each unit to the proper PayPoint and Purse! 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 3

NetZtouch 7800 Programmed Settings Note: Required settings are highlighted in Red Power the Unit The unit doesn t provide an on/off switch, to power on/off simply plug in the power adapter. Step 1- LOGGING INTO COMMAND MODE To initiate Administration Mode touch the bottom left corner of the screen followed by the bottom right, bottom left again, then bottom right again until the keyboard Icons appear and the password prompt is displayed. 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 4

Step 2 TERMINAL SETUP Language - No need to change - English Date/TIME Enter the current date and time Color Scheme - Leave default settings: Light Copier Type - Leave default settings - NONE Terminal ID Change! Enter a unique Unit ID number for each terminal using the keypad. The recommended format > 000001, 000002, 000003, 000004 Hint: the system manually adds the preceding zeros Note: the ID number is used for transaction tracking and report gathering 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 6

Vendor ID - Default Enable Key Beeps Optional, change if noise caution zones are in use. Account Length Validation - Default Display Charges - Default Display Host Balance - Default Display Host Time Default Issuer Code - Default Maximum Account value Default 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 7

Step 3 NETWORK SETUP Important: Write down the assigned IP address as it will be needed later while configuring the unit in GoPrint. Use DHCP for IP? Note: DHCP is enabled by default. It s recommended to assign a static IP address Hint: When obtaining a DHCP IP address, you will need to reboot the device, (Shut off the power switch) in order for it to connect to the DHCP server and obtain an IP address. 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 8

TERMINAL IP - (Optional) skip if using DHCP GATEWAY IP Skip if using DCHP Enter the Gateway IP Address using the keypad, in the format: ###. ###. ###. ###. (Optional) used when configuring a static IP Address. NETMASK Skip if using DCHP Enter the Netmask Address using the keypad, in the format: ###. ###. ###. ###. <ENT> SERVER IP Required! This must be the IP Address of the GoPrint GTX server! Enter the Server IP Address using the keypad, in the format: ###. ###. ###. ### SERVER PROTOCOL NETZ Step 4 PATRON ENTRY MODES Configure the required user Login prompts and multiple purse section. 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 9

Keypad Card Number - Disabled Keypad User Name - Enabled PIN Required - Enabled Account Selection List - Disabled (optional). Enable if users are assigned to multiple print funds or purses) 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 10

Step 4 GOPRINT CONFIGURATION ALL devices must be assigned to a previously configured Quota Pay Method and associated with Quota user accounts as defined in the appropriate User Class. For complete details on Quota Pay Methods and Quota user configuration refer to the Quota Quick Start configuration document or the Control Center Help section. 1. Ensure a Quota Pay Method is configured 2. Ensure the Pay Method is enabled at a PayPoint 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 11

3 - ADD A NETZCOM DEVICE Enter the required Device Settings GENERAL Name: Create a user-friendly name to help identify the device. A short name based on the physical location the most effective. The name is captured under GoPrint reports to provide individual results by device. PayPoint: select the proper PayPoint Ref No: (optional field for additional data e.g. Department name) 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 12

TERMINAL SETTINGS Model: NetZtouch 7800 Terminal Terminal ID: enter the ID created when programming the device IP address: enter the assigned IP address Session Timeout: leave default AUTHENTICATION SETTINGS Leave default settings used only for customizing card swipes 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 13

PAYMENT SETTINGS Pay Method: Select Quota Allow Credit: (Optional, is used with a credit limit system) Click: Save Repeat for each device Important: this setting MUST match the setting at your User Class Pay Methods. If not, users will not be able to authenticate to their Quota account. Refer to the troubleshooting section for additional information. Confirm Successful Communicating Confirm GoPrint is successfully communicating to the device by navigating to the about tab and under the Connections NetZtouch Devices section your connected devices appears: 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 14

Highlight your print jobs until the green bar appears: Once highlighted, a user s Balance and print job Cost appears. At this point, users can delete unwanted jobs or continue with the transaction by selecting Print. 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 18

Multiple Account Selection (Purses) When multiple purses exist and enabled at the device settings, users can choose from multiple accounts or select the default of Automatic to allow the system to deduct the funds. 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 19

Firmware Upgrade From time to time you will need to upgrade the firmware. When asked to do so, obtain the updated firmware from support and download and install the firmware flash utility. Obtain the latest firmware from support Download and install the firmware update utility and installation guide Installation and user guide http://www.goprintsupport.com/netlink_firmware_flash_utility V1.1.4_Rev_1.1x.pdf Firmware Flash Utility http://www.goprintsupport.com/firmwareflashutility_v1.1.4.zip 1. Launch the firmware utility and follow the directions provided in the Firmware flash utility PDF The device will go offline while the firmware is being uploaded and will reboot displaying the updated ITC netztouch firmware. Hint: The current version can be displayed under Services tab 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 22

Troubleshooting GoPrint Log Files To obtain specific error messaging feedback, it s necessary to review the GoPrint log files. These files are located under the GoPrint installation directory under the path: \GS4\Logs The GTX server log file is called the RUN.log and can be opened in Windows Notepad or other text editing software. For troubleshooting purposes, set the logging to verbose mode By editing the goprint.cfg file in Notepad and set verbose=true Resolving Issues Review the log and compare to the sample error messages to resolve. If needed email to softwaresupport@goprint.com Successful Balance inquiry and transaction [WebServer-95:netzcom.Service ] netztouch terminal 1 opening session [WebServer-91:netzcom.Service ] netztouch terminal 1 getting balance INFO [WebServer-91:authentication.AuthenticationManager] Authenticated user student1 with internal authentication. [WebServer-91:netzcom.Service ] netztouch terminal 1 getting print jobs [WebServer-91:netzcom.Service ] netztouch terminal 1 releasing print jobs [WebServer-91:printing.ReleaseManager ] ReleaseManager.chargeAndReleaseJobs( userid: student1, printjobkeys: {299}) [WebServer-91:printing.ReleaseManager ] About to collect payment of 0.10 from user student1 at location library for print jobs {299} [WebServer-91:printing.ReleaseManager ] Paying for 1 print job at PayPoint paypoint location library. Total cost is 0.10 and collected is 0.10 [WebServer-91:accounting.TransactionBuilder ] Posting transaction #77 consisting of 2 ledger entries [debits=0.10, credits=0.10] [WebServer-91:netzcom.NetZcomDevice ] Debited 0.10 for print jobs from account student1 from netzcom device 1 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 23

Incorrect Password Entered [WebServer-56:netzcom.Service ] netztouch terminal 1 getting balance [WebServer-56:authentication.AuthenticationManager] Authentication failed for user student1 ERROR [WebServer-56:netzcom.Service ] An error occurred while netztouch terminal getting balance: netzcom device get balance failed with error: com.goprint.connector.device.netzcom.netzcomexception: netzcom device get balance failed with error: at com.goprint.connector.device.netzcom.netzcomdevice.getavailablebalances(netzcomdev ice.java:590) Error: An error occurred while the NetZtouch Termin Cause: user typed in the incorrect password or 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 24

Cause: The Quota Purse isn t enabled at the PayPoint and at the 7800 Profile. Edit your PayPoint Financial tab and check the required Quota purse Navigate back to the Device profile to ensure Pay Method Quota purse radio button is selected Should look like this: 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 25

Error: Offline not Authorized Cause: GTX server IP address was not entered correctly Or Cause: the NetzTouch IP address was not entered correctly in GoPrint Or Cause: network issues exist between GoPrint and the device 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 26

Check the NetZtouch Devices Connection settings to ensure the device is listed. If not, check the Device IP address to and if necessary re-enter it under the IP Address field in the Device settings in GoPrint. Then check to ensure the connection exists. If not, restart the GS4 Services. 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 27

Error: Insufficient Funds Cause: The user(s) hasn't been granted access to the Quota purse and an attempt is to log in is made which displays a No Print Jobs message followed by the insufficient funds message. Check Accounts Manage Users and add the user account to the Quota Purse 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 28

Error: Login Fails Keypad Card Number cannot be Enabled along with Keypad User Name and Pin ERROR [WebServer-159:netzcom.Service An error occurred while netztouch terminal getting balance: netzcom device get balance failed with error: com.goprint.connector.device.netzcom.netzcomexception: netzcom device get balance failed 2016 ITC Systems. All rights reserved. NetZtouch 7800 Configuration 30

NetZtouch Copy and Print Release Terminal. Last update 05/1/2016 Firmware /68/69/76 GoPrint version 4.2.2