Peach Pass GO! Mobile App User Guide

Transcription

1 Peach Pass GO! Mobile App User Guide

2 Welcome to the Peach Pass GO! Mobile App User Guide! New Look, New Functionality Improved Usability and More Features! The newly designed Peach Pass GO! Mobile App is a free mobile app available for iphone, ipad, and Android devices! The app provides you with easy access to your Peach Pass account information, alerts, and notifications- allowing you to access anytime, anywhere. This guide will help you understand how to use the Peach Pass GO! Mobile App. We ll also offer tips for managing your account, viewing transactions, and making sure you know how to find the information you are looking for. If you have any questions that are not addressed in this guide, Peach Pass offers a variety of valuable resources for getting started, including our video index, an FAQ section, a selection of guides on the Peach Pass GO! Mobile App webpage, and a helpful Peach Pass Customer Service Center support team. Now, let s get started! Peach Pass GO! Mobile Application (App) is the only official mobile app of the State Road & Tollway Authority and its toll facilities. Use of any other website or third party app is at your own risk. 2

3 New Customer Download Instructions To download the Peach Pass GO! Mobile App, visit your mobile device s app store: Click here for App Store (for Apple devices): [insert link] Click here for Google Play (for Android devices): [insert link] New Customer Download Steps 1 Go to App Market Place 2 Select Search 3 Type: Peach Pass GO & Click Enter 4 Select Our App 5 Select INSTALL 3

4 Existing Customer Download Instructions App Store: Manual Update Steps Google Play Manual Update Steps 1 Go to App Store 2 Peach Pass GO! 1 Go to Google Play 2 Peach Pass GO! To use itunes to install the Peach Pass GO! Mobile App on your iphone or ipad: 1. Open the App Store and search for Peach Pass GO! 2. Tap the mobile app icon 3. The app will download to your device 4. Once the Peach Pass GO! icon is on your phone, delete the old Peach Pass GO! mobile app To use Google Play to install the Android Peach Pass GO! Mobile App: 1. Open Google Play and search for Peach Pass GO! 2. Tap the Download button. 3. Tap the Accept & download button to accept any terms. 3. The app will download to your device 4. Once the Peach Pass GO! icon is on your phone, delete the old Peach Pass GO! mobile app 4

5 Safety Alert for Mobile App Use SAFETY ALERT After the app is downloaded to your device, you will see a red alert notification screen NO APPLICATION USE WHILE DRIVING. You must swipe to confirm that you are not using the mobile app while driving before you can continue to the next screen. 5

6 Getting Started: What do I need? Before you can set up an account, you will need: Drivers License License plate/tag information Year, make, model, & color of your vehicle Credit or debit card Billing address associated with your credit or debit card 6

7 Logging In: 2 Step Process EXISTING CUSTOMERS Step 1: LOG ON Once you have downloaded the app to your device, log on using your MyPeachPass.com user ID and password. If you are existing customer but you do not have an existing user name and password, you can call the Peach Pass Customer Service Center or click Forgot Password. NEW CUSTOMERS Step 1: CREATE A NEW ACCOUNT To create a brand new account, click here. Step 2: SET-UP ONLINE ACCESS To set-up online access, visit to actually be able to manage your account. 7

8 New Customer Account Creation New customers: Walk through 5 simple screens to instantly create an account! 8

9 New Customer Account Creation: SUCCESS Customers will receive a Success message confirming their account set-up. 9

10 My Peach Pass 10

11 MY PEACH PASS Screen MY PEACH PASS SCREEN After a successful login, you will be prompted to the MY PEACH PASS screen, which provides you with basic information about your Peach Pass including: Account alerts Your name, account ID & current account balance Your most recent toll transaction dates and amounts. From this screen, you can also tab the lower black bar to access: Transactions Toll Mode My Profile 11

12 MY PEACH PASS Screen Your Peach Pass account management begins at the MY PEACH PASS screen, where you can access the MAIN MENU (the 3-line icon). Tap the MAIN MENU SYMBOL (the 3-line icon) on the top left corner of the screen. The MAIN MENU gives you access to most of the app features, including Toll Mode, Transactions, My Profile, Alerts, FAQ s, and must more. Manage your account by tapping any one of the options to the left of the screen. Example: Change your Toll Mode status by clicking the Toll Mode button. 12

13 Toll Mode 13

14 Changing TOLL MODE Step 1: Click Toll Mode. Step 2a: Select the vehicle and click on the duration dropdown menu. Step 2b: Select duration of occupancy status for highlighted vehicle from dropdown menu. Step 3: Select Start or Schedule Later option to begin occupancy status change. Step 4: Once vehicle and duration of occupancy status change are correct, hit Submit Step 5: A message will appear confirming that toll mode was successfully changed. PLEASE NOTE: Using the Express Lanes before the 15-minutes processing timeframe for toll mode change could result in a violation. 14

15 Transactions 15

16 TRANSACTIONS Screen Features The TRANSACTIONS screens allows you to view all of the transactions associated with your account. The information you can view are date of transaction, access point, time of transaction, and toll dollar amount. Toll road access point Toll dollar amount Date of transaction Time of transaction You also have easy access to your alerts and statements by tapping here. 16

17 Viewing TRANSACTIONS Within the TRANSACTIONS screen, you can also see alerts and violation details associated with a particular transaction. Step 1: Tap on a transaction for more transaction details. Step 1: Click Transactions. 17

18 My Profile 18

19 MY PROFILE Screen Features Step 1: Click My Profile. Step 2: The MY PROFILE screen allows you to view and edit your account information, add a new vehicle, and update billing information. Tap to view balance, notifications, & account alerts. Tap the green buttons to edit your information. 19

20 MY PROFILE: Edit Profile Within the MY PROFILE screen, you can update or edit your profile information by tapping Edit. In this screen, you can edit your name, address, the address associated with your Peach Pass account, and your drivers license number. 20

21 MY PROFILE: Add/Edit Vehicle Within the MY PROFILE screen, you can update, edit, or add vehicle information in the Vehicles screen by tapping Add New. You can edits the year, make, model, color, vehicle plate/tag, and state. 21

22 MY PROFILE: Billing Info & Add Credit Card Within the MY PROFILE screen, you can update your credit or debit card information by tapping the green Add Card button next to Billing Info. You can update the address associated with your card here as well. 22

23 MY PROFILE: Notification Settings Within the MY PROFILE screen, you can edit the settings for how you receive notifications related to your Peach Pass account. 23

24 Alerts 24

25 View ALERTS From the MAIN MENU screen, you can view your ALERTS. The ALERTS feature allows you to view violations that you have received while riding the I-85 Express Lanes. TIP: Alerts and notifications are not the same. TIP: You can also access your ALERTS from the MY PROFILE Screen. 25

26 ALERTS Alerts in the mobile app pertain only to violations that you have received. Common reasons for receiving an alert for a violation: Using an Express Lane without a valid Peach Pass transponder. Entering or exiting the Express Lanes improperly by crossing the double white lines. Using an Express Lane when there are insufficient funds in the account to pay the toll. Transponder didn t read and the vehicle s license plate was not listed on your Peach Pass account. Vehicle accessed Express Lanes with a Peach Pass assigned to a different vehicle or license plate. Adjusting the toll mode listed on your Peach Pass account to reflect more than 3 occupants in a vehicle, and then driving in the Express Lanes with less than 3 occupants. TIP: Alerts and notifications are not the same. 26

27 Notifications 27

28 View NOTIFICATIONS From the MAIN MENU screen, you can view your NOTIFICATIONS. The NOTIFICATIONS feature allows you to view [insert description. Need fix from Vert for accurate description] TIP: You can also access your NOTIFICATIONS from the MY PROFILE Screen. 28

29 Types of NOTIFICATIONS Types of notifications include: Expired credit card Toll mode change Account profile updates Vehicle updates 3 TIP: Alerts and notifications are not the same. 29

30 Statements 30

31 View STATEMENTS From the MAIN MENU screen, you can view your monthly STATEMENTS. In the STATEMENTS screen, you can view your monthly account summary, vehicle summary, account detail, and vehicle detail. TIP: You can also access your STATEMENTS from the TRANACTIONS Screen. 31

32 FAQs 32

33 View FAQs (Frequently Asked Questions) Do you have a question? The FAQs will have your answer! The FAQs Screen provides you with answers to the questions that you may have about Peach Pass. In this screen, you can get information related to the I-85 Express Lanes, installing your Peach Pass, toll violations, and much more! 33

34 Resources 34

35 View RESOURCES The RESOURCES Screen gives you access to Peach Pass information such as FAQs, Peach Pass social media pages, and Peach Pass instructional videos. It s like having all the information from the PeachPass.com website right at your fingertips! 35

36 Questions? THANK YOU for using Peach Pass! 36

37 FAQs: Peach Pass GO! Mobile App Page 1 What features does the Peach Pass GO! Mobile App offer? Peach Pass customers can quickly and easily manage their account without having to go online or call the Peach Pass Customer Service Center. The Peach Pass GO! Mobile App will allow you to: View and download monthly account statements Change toll mode Track transactions Keep up with and modify registered vehicles and billing info Receive alerts and notifications about your account If you do not have a Peach Pass account yet, you are now able to create one through the app without having to go online. How do I sign up to use the Peach Pass GO! Mobile App? To be eligible to use the app, you must have a Peach Pass Personal Toll account. There are 3 ways to create an account: 1. Through the Peach Pass GO! Mobile App 2. At 3. By calling PCH-PASS ( ) What type of phone or tablet do I need to download the Peach Pass GO! Mobile App? How much does the Peach Pass GO! Mobile App cost? The app is available for use on Apple devices with ios 4.2 or later and Android devices with v2.3 or higher. While not specifically designed for tablets, the app will work on them. The app is free! Will I be charged for alerts or messages that come through the app? Who should I contact if I have a question about the app? No, alerts and messages will be notifications that come from the app. You will not be charged for receiving them. You can contact the Peach Pass Customer Service Center at PCH-PASS ( ) or send an to MobileApp@georgiatolls.com 37

38 FAQs: Peach Pass GO! Mobile App Page 2 How easy is initial set-up? The Peach Pass GO! Mobile App set-up is easy. Once you have downloaded the app: 1. Touch the app icon to get started and launch the app 2. Swipe to Confirm that you are not driving 3. Follow the on-screen guide by logging in with your Peach Pass account username and password. If you don t have an account set up, you ll be prompted to create one at this time via the Create One Here text that is below the green Login button. How do I login to the Peach Pass GO! Mobile App? Once you have opened the app and swiped left to confirm you are not driving, a login screen will appear. Simply enter your Peach Pass account username and password, then click the green Login button. Your username and password will be the same one you use to log into MyPeachPass.com. What if I forgot my password? On the initial login page under the green Login button you ll see Forgot Password? You ll be prompted to enter your address. Once finished, click Submit and an will be sent to you with instructions on how to reset your password. You can also contact the Peach pass Customer Service Center at PCH-PASS ( ) or at customerservice@peachpass.com to get assistance with your password reset. How do I create a new Peach Pass account through the app? 1. After you ve opened the app and swiped left to confirm you are not driving, the login screen will appear. 2. At the bottom in a dark gray bar, you will see Don t have a Peach Pass account? Create one here. Click on the underlined words. 3. Follow the on-screen guide by answering the questions and filling out your personal, payment, and vehicle information. 4. Once created, you can log in and start using the app. How do I update the mobile app on my device when a newer version becomes available? Once you ve downloaded the app, you will be automatically notified when new versions become available. You can also configure 38 your phone s settings so that new versions of the app will be automatically downloaded.

39 FAQs: Peach Pass GO! Mobile App Page 3 How do I change Toll Mode? *Toll mode change is only applicable on the I-85 Express Lanes Once you have logged in, you will be directed to your MY PEACH PASS home page, with all your transactions listed. From there: 1. Click the orange button at the bottom middle of this page with TOLL MODE underneath it. This will take you to the CHANGE TOLL MODE page. 2. Select which vehicle you d like to administer the changes to from the list at the top of the page. 3. Choose the duration of the toll mode change from the drop-down menu in the middle of the page. You also have the option of scheduling the toll mode change for a later time. 4. Once you have made all your selections, click the Change to Free or Change to Paid button (depending on which toll mode you were already in). You can also access the toll mode change from any screen within the app. Simply open the main menu by clicking the icon with 3 lines ( ) in the very top left corner of the page. Once the menu has opened, select Toll Mode and you ll be directed to the CHANGE TOLL MODE page. Toll Mode Status: Toll Mode means that tolls will be deducted from your Peach Pass account when you use a toll facility. Non-Toll Mode means that tolls will not be deducted from your Peach Pass account because you have met the occupancy requirement (three or more people in the vehicle) to use the I-85 Express Lanes free of charge. *Please allow a minimum of 15 minutes for the toll change to take effect.* How do I view my monthly transactions and account activity using the Peach Pass GO! Mobile App? To view your monthly transactions and account activity using the Peach Pass GO! Mobile App: 1. Once logged in to the mobile app, open the main menu by clicking the icon with 3 lines ( ) in the very top left corner of the page. 2. Scroll down to the second section with the blue icons, and you ll see the Statements icon. Once clicked, you ll be able to view your current statement. 3. To view a different month s statement, click the small question mark at the top right side of the screen. A drop-down box will come up prompting you to choose a different month. 4. Select the month you wish to view and the statement will be pulled up. How do I pay a violation? You can pay for your Uniform Toll Violation by: 1. Paying with a credit card by visiting 2. Pay by phone at 1-855PCH-PASS ( ). 3. Mail your cashier s check, check or money order to: Peach Pass Customer Service Center State Road and Tollway Authority P.O. Box 2105 Atlanta, GA