Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx

IBM AnyPlace Kiosk 4838 Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx GA27-4371-01

Note Before using this information and the product it supports, be sure to read the general information under Notices on page 9. August 2008 You can order IBM publications through your IBM representative or the IBM branch office that serves your locality. Requests for copies of this publication and for technical information about IBM products should be made to your IBM Marketing Representative. Publications are not stocked at the address that is given below. This publication is available on the IBM Retail Store Solutions Web site. 1. Go to www.ibm.com/solutions/retail/store. 2. Select Support at the left side of the Web page. 3. Select Publications. A form for reader s comments is provided at the back of this publication. If the form has been removed, address your comments to: Department ZBDA Retail Store Solutions Information Development IBM Corporation PO Box 12195 Research Triangle Park, North Carolina27709-9990 U.S.A. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you. Copyright International Business Machines Corporation 2007, 2008. US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents About this guide........................ v Who should read this guide..................... v How this guide is organized..................... v Related publications....................... v Providing feedback....................... vii Chapter 1. Installing Microsoft Windows XP............. 1 Requirements.......................... 1 Updating BIOS......................... 1 Configuring BIOS setup..................... 1 Installing the operating system................... 1 Chapter 2. Installing Microsoft Windows Vista............. 3 Requirements......................... 3 Updating BIOS......................... 3 Configuring BIOS setup..................... 3 Installing the operating system................... 3 Chapter 3. Installing the drivers.................. 5 IBM AnyPlace 5xx, 7xx, and 9xx Models required drivers.......... 5 IBM AnyPlace 3xx Models required drivers............... 5 Chapter 4. Troubleshooting.................... 7 Notices............................ 9 Trademarks.......................... 10 Copyright IBM Corp. 2007, 2008 iii

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About this guide Who should read this guide How this guide is organized This guide describes how to install the base operating system environment on the Microsoft Windows AnyPlace Kiosk. From this point on, the kiosk will be referred to as IBM AnyPlace Kiosk. This guide is intended for anyone who installs the operating system for the IBM AnyPlace Kiosk. This guide is organized as follows: v Chapter 1, Installing Microsoft Windows XP, on page 1 describes the Windows XP installation procedures. v Chapter 2, Installing Microsoft Windows Vista, on page 3 describes the instructions for installing Windows Vista. v Chapter 3, Installing the drivers, on page 5 describes the drivers required for your installation. v Chapter 4, Troubleshooting, on page 7 describes possible causes of the most common issues encountered during installation. Related publications The following IBM publications are also available from the IBM Retail and Store Solutions web site at www.ibm.com/solutions/retail/store/support/html/pubs.html. v IBM 4838 AnyPlace Kiosk Planning, Installation and Service Guide for Models 3xx, 5xx, 7xx, and 9xx, GA27-4369 v IBM AnyPlace Kiosk 4838-3xx Planning, Installation and Service Guide, GI11-8340 v Safety Information Read This First, GA27-4004 Diagnostic programs that are media independent are downloadable from the IBM Retail and Store Solutions web site at www.ibm.com/solutions/retail/store/. The use of generic drivers from manufacturer web sites is not recommended. Copyright IBM Corp. 2007, 2008 v

vi IBM AnyPlace Kiosk 4838: Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx

Providing feedback Your feedback is important in helping IBM provide accurate and high-quality information. You can use either of these ways to provide feedback: v Go to http://www.ibm.com/solutions/retail/store. Click Support, then click Publications. Click the publication comments within the introductory text. Provide the requested information and your comments. Be sure to include the name and form number of the document in the [Publication ID] field. v Print and complete the form at the end of this document. Return the form to IBM by mail or by giving it to an IBM representative. If applicable, include a reference to the specific location of the text (for example, the page or table number) on which you are commenting. Between major revisions of this document, there might be minor technical updates. The latest version of this document is available on the Retail Store Solutions Web site at www.ibm.com/solutions/retail/store/support/publications/. Copyright IBM Corp. 2007, 2008 vii

viii IBM AnyPlace Kiosk 4838: Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx

Chapter 1. Installing Microsoft Windows XP Requirements The Microsoft Windows XP installation process fully supports the IBM AnyPlace Kiosk. Follow the instructions on this page to install Microsoft Windows XP. The following components are required for the installation: v Windows XP CD-ROM v USB Keyboard and Mouse v External USB CD-ROM Drive Updating BIOS 1. Obtain the latest BIOS update for the IBM AnyPlace Kiosk from the IBM Retail Store Solutions support page, www.ibm.com/solutions/retail/store/support/. 2. Use your preferred method for updating the BIOS. 3. After updating the BIOS, choose Load Optimized Defaults in BIOS setup. Configuring BIOS setup To configure BIOS setup, complete the following steps: 1. Power on the system and enter BIOS setup by pressing the DEL key during POST. 2. Enter the Advanced BIOS Features menu. 3. Under the Boot Device selections, make the following changes: v First Boot Device: CD-ROM v Second Boot Device: Hard disk drive Installing the operating system Follow these steps to install the operating system: 1. Insert the Windows XP Professional CD-ROM in to the drive and power on the system. 2. Follow the on-screen prompts to complete the installation. 3. Install the required drivers and patches for the operating system. Copyright IBM Corp. 2007, 2008 1

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Chapter 2. Installing Microsoft Windows Vista Requirements The Microsoft Windows Vista installation process fully supports the IBM AnyPlace Kiosk. Follow these procedures to install the operating system. The following components are required to complete the installation: v Windows Vista DVD-ROM v USB Keyboard and Mouse v External USB DVD-ROM Drive Updating BIOS 1. Obtain the latest BIOS update for the IBM AnyPlace Kiosk from the IBM Retail Store Solutions support page, www.ibm.com/solutions/retail/store/support/. 2. Use your preferred method for updating the BIOS. 3. After updating the BIOS, choose Load Optimized Defaults in BIOS setup. Configuring BIOS setup To configure BIOS setup, complete the following steps: 1. Power on the system and enter BIOS setup by pressing the <DEL> key or tapping the touch screen twice during POST. 2. Enter the Advanced BIOS Features menu. 3. Under the Boot Device selections, make the following changes: v First Boot Device: CD-ROM v Second Boot Device: Hard Disk drive Installing the operating system 1. Insert the Windows Vista DVD-ROM into the drive and power on the system. 2. Follow the on-screen prompts to complete the installation. 3. Install the required drivers and patches for the operating system. Copyright IBM Corp. 2007, 2008 3

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Chapter 3. Installing the drivers The IBM AnyPlace Kiosk contains many components that require specialized drivers to function properly. Install the required drivers in the order shown for your IBM AnyPlace model number. Note: You must reboot the system between each driver installation. You can always find the latest supported drivers for the IBM AnyPlace Kiosk at the IBM Retail Store Solutions support site, www.ibm.com/solutions/retail/store/support. This is the only supported source of drivers for the IBM AnyPlace Kiosk. IBM AnyPlace 5xx, 7xx, and 9xx Models required drivers v VIA 4-in-1 Driver v Wired Ethernet Driver v Video Driver v Touch Screen Driver v Audio Driver v Wireless Ethernet Driver v Windows Operating System Patches Visit the Microsoft Windows Update support site for the latest patches at http://windowsupdate.microsoft.com/ Attention: Failing to install all of the required drivers might have an adverse impact on the stability and performance of the system. IBM AnyPlace 3xx Models required drivers v Wired Ethernet Driver v VIA 4-in-1 Driver v Video Driver v Touch Screen Driver v Audio Driver v Windows Operating System Patches Visit the Microsoft Windows Update support site for the latest patches at http://windowsupdate.microsoft.com/ Attention: Failing to install all of the required drivers might have an adverse impact on the stability and performance of the system An optional driver patch is available to enable S3 power saving mode. Copyright IBM Corp. 2007, 2008 5

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Chapter 4. Troubleshooting The table below lists some of the most common issues you might encounter during the installation of Microsoft Windows XP. Follow all directions in this guide to avoid any unnecessary problems. Symptom Resolution Error: No Operating System Found v Ensure that Windows setup has run. v Make sure the partition where Windows is installing is set to active. v Check the BIOS setup boot device list. Touch screen not working. v Plug in USB mouse. v Allow system to detect mouse. v Reboot your system. For additional support, see the following resources: v IBM Retail Store Solutions Support, www.ibm.com/solutions/retail/store/support/ v Microsoft Help and Support, http://support.microsoft.com/. Copyright IBM Corp. 2007, 2008 7

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Notices References in this publication to IBM products, programs, and services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not that only IBM s product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of IBM s intellectual property rights may be used instead of the IBM product, program, or service. Evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the user s responsibility. IBM may have patents or pending patent applications covering the subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A. The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or program(s) described in this publication at any time without notice. Any references in this information to non-ibm Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. Information concerning non-ibm products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-ibm products. Questions on the capabilities of non-ibm products should be addressed to the suppliers of those products. Copyright IBM Corp. 2007, 2008 9

Trademarks IBM, the IBM logo, AnyPlace Kiosk, and AnyPlace POS Hub are trademarks of IBM Corporation in the United States or other countries or both. Microsoft and Windows, are trademarks or registered trademarks of Microsoft Corporation. Linux is a trademark of Linus Torvalds in the U.S., other countries, or both. Intel, Intel Inside (logos), MMX and Pentium are trademarks of Intel Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. 10 IBM AnyPlace Kiosk 4838: Operating System Installation Guide for Models 3xx, 5xx, 7xx, and 9xx

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