Jumpstart Tutorial for Android CONTENTS LOGGING ON TO JUMPSTART PAGE 2 ENTERING TIME AND MILEAGE PAGE 3 OPENING A WORK ORDER PAGES 3 & 4 LOGGING AN ATTEMPT PAGES 4 & 5 COMPLETING A WORK ORDER SAVE PAGES 5 & 6 PROCESSING A CREDIT CARD OR EFT PAGES 6 & 7 COMPLETING A WORK ORDER DISCONNECT PAGE 8 SENDING A MESSAGE THROUGH JUMPSTART PAGE 9 RECEIVING A MESSAGE THROUGH JUMPSTART PAGE 10 VIEWING YOUR COMPLETED WORK PAGE 11 SUBMITTING YOUR END OF DAY PAGE 11 FREQUENTLY ASKED QUESTIONS AND TROUBLESHOOTING PAGE 12
LOGGING ON TO JUMPSTART Touch Jumpstart icon Touch Username and the keyboard will pop up Enter your username, phone number and service name and then you will get this pop up. DO NOT ENTER ANYTHING JUST TOUCH OK At this screen touch Refresh and wait for your tasks to load After your tasks load you will go back to this screen. Now touch Tasks At this screen touch Launch Pad
ENTERING TIME AND MILEAGE This screen is your Work Order and Time Card. Touch Date and you will get a pop up to select the date (today is the default) then touch Done Your Start Time begins as soon as you touch Start Time and can only be adjusted at the end of the day after your time card is submitted Your Start Mileage is to be entered manually. Key point Your time is based on touching the appropriate time segment. Your mileage is entered manually. Notice once you have touched the Start Time it is Set and the next time segment you will touch is when you take a break (Break In). At that time, Jumpstart will log your time based on when you touch the Break In. The logic is the same for Break Out and Stop Time. Each segment must be entered before you can submit your Time Card. Also, from this page you can go into your work orders. Touch the type of work orders to Here you see Non Pay work orders. Touch a work order to open it. When you go into the work order the keyboard will come up. You can scroll with it up or you can minimize it by touching the 3 dots at the bottom.
Scroll to your Start Time and End Time. Touch Start Time and a pop up will allow you to set the date. Touch Done and you will get another pop up to set the time. You can scroll by touching within the blue lines to adjust the time. The default is now. Once you have set your start time repeat the process for the end time. Be realistic, as this is how your hours are accounted for. NOTE: you will not be able to send the job without setting the times. At this point you can log an attempt or complete as a save or disconnect. To log an attempt, touch the New Item icon next to Attempts Select the type of attempt you are making and you will see this next You can also add Comments Touch Accept when you are done. You can see the attempt has been recorded. Now scroll down to the bottom of the form
Select Attempt only Touch here Touch Save Touch Save Your attempt is recorded and you will go back to your work order list. COMPLETING A WORK ORDER - SAVE You can choose a work order from the list or you can search for a work order by touching the magnifying glass icon Type the first few letters of the street name and select the work order After setting your start and end times touch either Save or Disconnect to view the options Select the type of Save by touching it.
Enter the amount next to the type of payment. NOTE: For checks you must enter the check number and check date. Also note that credit cards and EFTs must be ran and confirmed PRIOR to completing the work order in Jumpstart. That process will be explained in the next pages. PO stands for Paid Office and is only used if the Save type SO Save Office is used. COMPLETING A WORK ORDER PROCESSING A CREDIT CARD OR EFT While in the work order, touch the 3 dots at the top right of the screen Select Credit Card Touch Payment Type field and select the correct method of payment, either credit card (or debit card) or EFT
Enter the Customer information. NOTE: For a credit card PIN just enter 0. Touch the fields below month and year to select expiration date (not necessary for EFT) After entering info press send If you are taking a postdated EFT, in the Customer Name field put a note with the postdate info as demonstrated below. This lets dispatch know how to enter into ICOMS/CSG. For postdated EFT proceed to complete the work order. For credit card complete the work order AFTER you receive confirmation number To submit a postdated EFT put the postdate in the Check Date field. For an EFT for today leave check date field blank. After entering ALL of your completion information into the correct fields, scroll to the bottom and touch Do you want to complete? field. You will get a pop-up window to confirm that you are ready to send this job through as a completion. If so, press Save Select Yes Then press Save
COMPLETING A WORK ORDER - NON PAY DISCONNECT To complete a non-pay disconnect, select the work order, enter your start time and end time then scroll down to where you select save or disconnect and touch the field for disconnect You will get a pop up window with your disconnect reasons. Select the appropriate reason for you disconnect from the choices shown If you picked up equipment scroll to where the equipment is listed. Touch the field next to the question did you collect this equipment? Answer yes and repeat for each piece of equipment you picked up. If you did not collect any equipment skip this step Proceed to the completion steps as described previously Do you want to complete? Yes Save Save
SENDING A MESSAGE THROUGH JUMPSTART Select the work order for which you want to send a message from the list Touch here and you will get the drop down for credit card or message Select Message Type in your message to dispatch and then touch Send After sending you will get a green field telling you the message was received. Dispatch will respond shortly.
RECEIVING A MESSAGE THROUGH JUMPSTART When you receive a message from dispatch you will get a sound and this will show up on your phone. It will only stay a few seconds. After that you will see the Jumpstart icon at the top of your phone screen (Zoomed in for clarity) To read your message, put your finger on the JS icon and swipe downward. You will have an icon for each message you have received. Once you no longer need the message swipe your finger across the message to remove it. You will receive different kinds of messages through Jumpstart. After you log in you should receive a message This device is registered. When you complete a job it goes to the dispatch screen and when the dispatcher completes the job in ICOMS and clicks report on the Jumpstart dispatch screen you will receive a message that includes the status code you entered and the address of the job you sent in. You will also receive CC confirmations via Jumpstart messaging. If dispatch needs to pass along information to you they will manually type a message and send it to you. Through utilizing the messaging function in Jumpstart you can communicate with dispatch without having to call them on the phone. This will save time for both you and dispatch. Utilize this function to make yourself more productive and save time by not having to call in to dispatch except for rare situations where only a phone call will accomplish the purpose.
VIEWING YOUR COMPLETED WORK THROUGH JUMPSTART While on the work orders screen, touch the 3 vertical dots at the top right. You will then see the word Completed pop up. Touch the word Completed and a screen will pop up showing you which jobs have been sent through Jumpstart and completion information for each job. You can check this throughout the day to keep track of what you have done. Use your finger to scroll down. This resets automatically at midnight each day. SUBMITTING YOUR END OF DAY Throughout the day you have entered your start time, break time, and corresponding mileage. When you are done for the day, touch your stop time and then enter your ending mileage. (Note: times and mileage here are for demonstration purposes only). Then touch the green check mark next to End of day. Hold for a second or two. You will get a pop up and if your information is correct, touch OK. The green check mark will change to OK then touch Done. Go to the front screen of Jumpstart and touch Refresh and your time and mileage will show on your turn in sheet.
FREQUENTLY ASKED QUESTIONS AND TROUBLESHOOTING - After I login on my device I get a pop up window saying Bad coverage, please try again later, why? The vast majority of the time when you receive that message it means that you have entered a wrong character in one of the login fields. You can test your connection by going to Settings/Test connection. If the response is Poor coverage then you need to relocate to get better signal. However, if the response is Good coverage, xxxxms then you have entered something wrong. Reset and log in again and pay careful attention to what you are entering. - Why do I sometimes get a pop up window saying Unfortunately Jumpstart Wireless has stopped? That is a common issue with numerous apps on Android. Generally speaking, when the Android operating system switches to do something different (phone call, another app, etc.) depending on the resources a particular app utilizes, it may be shut down by the operating system. Follow the prompts to open Jumpstart again. - Why didn t I get a message from dispatch regarding a job I completed? If it has only been 5 to 10 minutes, dispatch may have a lot of jobs coming in and they haven t gotten to yours yet. If it has been longer, the completion may not have gone through due to loss of connectivity with the Jumpstart Server. Typically this can be resolved by restarting the device, resetting Jumpstart and logging in again. - Why didn t my time and mileage report to my turn in sheet? You didn t properly complete the end of day function. Refer to the section how to properly complete the end of day function. - Some of the jobs I completed did not show up on my turn in sheet. What happened? There are 2 mechanisms to let you know your jobs went through. One, the confirmation message that goes to your phone after dispatch clicks report. Two, the completed jobs on the phone (Refer to Viewing Your Completed Work through Jumpstart. Be sure to check these two things throughout the day. - Why are the last few jobs I completed still on my device? Either the jobs did not go through due to a connectivity issue or you simply need to go to the main menu in Jumpstart and Refresh. If that doesn t push them through, although rare, you may need to have your device session recreated by contacting Rory Elmore at (407) 234-4664. - Why does my phone s signal icon show I have no signal? Usually, it is because of lack of wireless coverage at your current location. If you move to another location and still have no signal, check the phone settings and make sure it is not in Airplane mode and that you are connected to the network. If you are not connected to the network, restart your phone and it will usually reconnect to the network. - How do I perform a reset? On the main page of Jumpstart is an item named RESET. Touch this button, follow the prompts, and log in again following the instructions on page 2.