Table of Contents... ii Go Ahead Bring Your Own Device to Work... 1 Requirements... 1 1: Activate AT&T Toggle... 1 1.1: Welcome Email with ORANGE Banner... 1 1.2: Welcome Email with BLUE Banner... 2 1.3: Orange or Blue Welcome Banner - Continue Here... 2 2: Download and Install AT&T Toggle... 3 3: Log In to AT&T Toggle... 4 3.1: Credentials for ORANGE Banner Emails... 5 3.2: Credentials for BLUE Banner Emails... 5 4: Download and Install Apps... 6 5: Configure Defaults... 8 6: Configure AT&T Toggle PIN... 9 7: Set Up Work Email within AT&T Toggle... 10 7.1: Pre-defined email settings... 11 7.2: Detailed Email Setup... 11 7.2.1: Set up Exchange Email Accounts... 12 7.2.2: Setting up POP3 or IMAP Email Accounts... 13 8: Download and Install AT&T Mobile Security (AMS)... 10 9: Configure VPN... 14 10: Use AT&T Toggle... 15 Appendix: Samsung Device Installation... 16 Credentials for ORANGE Banner Emails... 17 Credentials for BLUE Banner Emails... 17 2/3/2014 Page ii
Switch between work and play with the tap of an icon on your Android device. Carry one device loaded with your favorite games and apps as well as your encrypted business email, contacts and calendar. All of this is now possible with AT&T Toggle, and your company doesn t mind one bit. Requirements Before you begin installing AT&T Toggle, ensure that you meet the following requirements: You have a compatible Android device, running Android versions 2.3, 4.0.x or later. Android devices running 3.x and versions below 2.3 are not compatible. You have a Google Account set up to log into Google Play Store. You have a stable Wi-Fi or 4G connection. You have infrastructure running Exchange 2007 or 2010, Office 365, IMAP or POP3. You have Exchange Active Sync enabled (if using an Exchange account). Allow about 15 minutes for installation of Toggle and associated apps. You have received an email from your Toggle Administrator with instructions to complete your registration. Note: Many Samsung and LG devices now have an improved installation process for AT&T Toggle. If you are using one of these device brands, refer to the appropriate appendix at the end of this guide. To begin, open the email from your Toggle Administrator, either on your computer or on the device where AT&T Toggle will be installed. What color is the banner in your welcome email? Remember which email you received, as the banner color determines how you acquire your credentials in section 3. Orange: Please proceed to step 1.1. Blue: Please proceed to step 1.2. 1.1: Welcome Email with ORANGE Banner Click on the blue Install button in the email (Figure 1) to begin the AT&T Toggle registration process. Skip to 1.3 Orange or Blue Welcome Banner - Continue Here. Your Password will be the same password you use to access your work email. Figure 1 2/3/2014 Page 1
1.2: Welcome Email with BLUE Banner Click the blue Create Password button in the email (Figure 2) to begin the AT&T Toggle registration process. You will be directed to a screen where you create your password for AT&T Toggle (Figure 3). Create your AT&T Toggle password, re-enter it to make sure it is typed correctly, and then click Next. Remember this password, as you will use it to log into AT&T Toggle later. Note: AT&T Toggle has its own password and a separate PIN for accessing the AT&T Toggle workspace on your device. These are NOT the same as your Exchange email password. Figure 2 1.3: Orange or Blue Welcome Banner - Continue Here If you are following these steps on your device: Skip to Section2: Download and Install AT&T Toggle. If you are following these steps from your computer: Enter the email address that you have configured on your Android device and click Send. (Figure 4) A confirmation message to check your email on your device appears. Figure 3 Note: This email address is used only once to send you the installation link. It is not retained in the system. 1.4: Translation of Welcome Email (Orange or Blue Banner) If you would like to see the translation of the Welcome Email: Click on the desired language link at the top of the Welcome Email. The translation of the Welcome Email will open in a separate browser window. Note: The translation of the Welcome Email is a PDF document, and you may need to download and install Adobe Reader. Figure 5 2/3/2014 Page 2
Samsung devices and LG devices may use an alternative installation process. See Appendix: Samsung Device Installation or Appendix: LG Device Installation. Check your email using your device, and click the blue Install button in the AT&T Toggle welcome email. After creating your AT&T Toggle password you may be prompted to allow installation of apps from Unknown sources (Figure 5). Follow the instructions in the prompt to check/change the setting. Then, click Next to continue. Figure 8 Figure 6 Figure 7 The Install screen appears (Figure 6); click Install. You may be asked to complete the action using the Browser or the Google Play Store. Click Play Store and continue (Figure 7). Figure 9 After clicking the Install button and going into the Play Store, you will see the Google Play download page for AT&T Toggle (Figure 8). Click on Install to download the application. After the AT&T Toggle application download completes, swipe down from the very top of your device screen to open Notifications, and click on the AT&T Toggle file, or click on the AT&T Toggle icon in your applications tray to begin the installation. Select Agree or Verify if asked to verify the application, and continue. The alert in Figure 9 appears. Click Accept to continue. If the permissions screen is more than one page long, click Next or scroll to the bottom of the screen and click the Install button. When the download completes, the Application installed screen appears. Click Open to continue. Figure 10 2/3/2014 Page 3
After you open the Toggle download, a welcome message appears (Figure 10). Click Get Started. Read and accept the AT&T Toggle End User License Agreement (Figure 11). Read the terms and conditions, click on the check box, and click on Accept. Enter your user credentials you set in Section 1 when prompted (Figure 13) according to the banner color of the Welcome email you received. Depending on your device settings, you may see the screen shown in Figure 12. Click Use by default for this action and Package installer. Figure 12 Figure 11 Figure 13 2/3/2014 Page 4
3.1: Credentials for ORANGE Banner Emails Enter the Username and Toggle Company ID provided in the Welcome email you received from your Toggle Administrator. Enter your work email password in the Password field. 3.2: Credentials for BLUE Banner Emails Enter the Username and Toggle Company ID provided in the welcome email you received from your Toggle Administrator. Enter the Password you created in Section 1. Enter your credentials, then click Sign In. Note: AT&T Toggle may take a few seconds to authenticate credentials. The next screen asks you to make AT&T Toggle a device administrator (Figure 16). Tap Activate, and a message appears confirming the profile has been updated. You may be directed to your phone settings to check Unknown Sources (Figure 15) to enable this installation option. Figure 14 Figure 15 Note: Unknown Sources must be enabled to allow AT&T Toggle applications to install. Unknown Sources is located under Settings-> Security-> Unknown Sources. Figure 16 2/3/2014 Page 5
Once AT&T Toggle has authenticated your user credentials, it begins downloading and installing the applications assigned to you by your Toggle Administrator. Click Continue to begin the installation process (Figure 17). The screen shown in Figure 18 appears. Click Install. If the permissions screen is more than one page long, click on Next or scroll to the bottom of the screen and activate the Install button. Click Done when the app is installed. Figure 17 Figure 18 Continue installing the apps by clicking Continue, Install, and Done for each application or other media. The list of applications depends on the applications your Toggle Administrator specified for you. You will always install the core AT&T Toggle applications: AT&T Toggle, Toggle Manager, ToggleHub, and OfficeSuite. Note: You may be prompted to install AT&T Mobile Security. If you selected Open at the end of the AMS installation, go directly to 7: Download and Install AT&T Mobile Security (AMS). 2/3/2014 Page 6
Note: The ToggleMGR Application communicates with your Toggle Administrator s systems to make sure that your Android device has the correct permissions and privileges to access corporate data. IF YOU UNINSTALL THE TOGGLE MANAGER APPLICATION, IT WILL UNINSTALL ALL AT&T TOGGLE APPLICATIONS. If your Toggle Administrator has given you access to third-party applications, you may see a screen similar to the one in Figure 19. Click on the Install button next to the application name to install third-party applications. You may be directed to Google Play to complete the installation. Figure 19 Figure 20 When all applications are installed, click Finish. Then, click the AT&T Toggle icon in your app drawer to continue. Once app installation is complete, AT&T Toggle verifies the installation of required apps and the device configuration. 2/3/2014 Page 7
Follow the instructions in this section to configure the AT&T Toggle default settings. Click Next to continue. First, click Toggle then click Always (Figure 22). You may see the alert in Figure 23 after setting these defaults. If so, click OK to continue. Follow the instructions in the next help screen. Click Next to continue. Select a launcher. The next default screen appears. Click Next to continue. First, click Toggle. Then, click Always. The PIN set window appears (Figure 24). Figure 21 Figure 22 Figure 23 2/3/2014 Page 8
Create a PIN to access the AT&T Toggle business workspace (Figure 24). Your Toggle Administrator determines the length and rules of the PIN. After you create your PIN, enter your PIN to continue the Toggle configuration (Figure 25). Figure 24 Figure 25 2/3/2014 Page 9
7: Download and Install AT&T Mobile Security (AMS) Note: If you are not prompted to install AMS at this point, please skip to Section 9: Configure VPN. After you complete your Toggle installation, an AMS install screen appears. Click Continue to install the app. A confirmation screen (similar to Figure 13) appears; click Install to install the app. The AMS End-User License Agreement (EULA, similar to Figure 15) appears. Read the terms and conditions, scroll to the bottom and click on Accept. A Registering screen appears, then, an installation confirmation screen appears. Click Done. The Activate Device Administrator screen (Figure 26) appears. Scroll to the bottom of the screen, and click on Activate. The AMS client scans your entire device (both the Personal side and the AT&T Toggle workspace) periodically for viruses, malware and suspicious applications. The AMS Scan Results screen appears. The scan results indicate if a virus, malware or suspicious application was detected. If there is a Threat detected, you can tap on the results for more details and can choose to uninstall the virus, malware or suspicious application. Note: For more information on AMS functionality, see AT&T Toggle Client User Guide for Android Devices. The AMS icon appears on your device desktop, NOT in the AT&T Toggle workspace. Click on the home button on your device to return to the AT&T Toggle home screen. Figure 26 Figure 27 2/3/2014 Page 10
Your Toggle Administrator may have pre-defined some of your email settings. Click on the email icon in AT&T Toggle and follow the instructions in this section that best match the screens you see. Click OK to begin the email setup process. Note: For more details on how to configure your corporate email within AT&T Toggle, refer to the AT&T Toggle 3.1.1 Client User Guide for Android Devices. 8.1: Pre-defined email settings If your Toggle Administrator has already defined some of your email settings, you see the screen in Figure 29. Enter the requested information to set up your email account. You may see additional account options; contact your Toggle Administrator if you need help to select these options. Figure 28 Once you have entered all required options, click Next. AT&T Toggle completes your email setup and your inbox appears. 8.2: Detailed Email Setup If your Toggle Administrator has not preconfigured your email settings, you see the screen in Figure 30. Select the account type. Then, go to 8.2.1: Set up Exchange Email Accounts. Figure 29 Figure 30 2/3/2014 Page 11
8.2.1: Set up Exchange Email Accounts Enter your Domain\Username, Password, and Server address; click Done and then Next. Note: If you do not know the domain, username, password, or server address please contact your Toggle Administrator. Click OK to allow the server to properly configure your account. The account options page appears (Figure 32). Select the appropriate options then click Next. Enter an appropriate name for the account and click Done. When your email set up is complete, your inbox appears (Figure 33). Here you can read and compose emails, or change your account settings. AT&T Toggle provides the following email features: Push Mail HTML Email Smart Forward/Reply Search (Device-Local) Search Email Folders Move to Folder Notification Meeting Responses Custom Signatures Custom Notifications Flag for Follow-up Figure 33 Figure 31 Figure 32 2/3/2014 Page 12
8.2.2: Setting up POP3 or IMAP Email Accounts Note: Gmail, Hotmail, and Yahoo! are basic webmail providers that are commonly used today. If you would like to establish your account for one of these webmail types within AT&T Toggle, just enter the email address and the password AT&T Toggle will take care of the server and port numbers for you. However, if you have custom settings for your webmail server and port numbers, contact your Toggle Administrator for this information. Click the mail icon on the AT&T Toggle main page and enter your email address and password. Click on Manual setup then either IMAP or POP3. Whichever option you choose, you will be required to enter details about the incoming and outgoing servers. Once you have completed all of the fields, you can tap Done and Next. Enter the Outgoing server settings. If you do not know your email server settings, please contact your Toggle Administrator. Note: Here are the default email ports for: POP3 - port 110 IMAP - port 143 Secure SMTP (SSMTP) - port 465 Secure IMAP (IMAP4-SSL) - port 585 IMAP4 over SSL (IMAPS) - port 993 Secure POP3 (SSL-POP) - port 995 Select your Account options and click Next. If desired, enter an account name and your name to be displayed on sent messages and click Done. Figure 34 Figure 35 Figure 36 2/3/2014 Page 13
9: Configure VPN If your Toggle Administrator has enabled VPN access for your AT&T Toggle account, a prompt to enter your VPN username and password appears (Figure 37) when you enter the Toggle workspace. Figure 37 Enter your VPN credentials and click on Connect to establish your VPN connection. When the connection is successfully configured, a green lock icon appears in the status bar. If the VPN connection failed, a red icon appears in the status bar. VPN Connection Successful: VPN Connection Failed: Figure 38 Note: If the VPN connection drops, re-enter your VPN credentials. 2/3/2014 Page 14
10: Use AT&T Toggle To switch between AT&T Toggle and the personal side of your device, a shortcut labeled Personal is added to the AT&T Toggle desktop as shown below. Clicking the Personal icon brings you directly to the personal side of the device. Additionally, many devices allow you to double tap the device home button to return to your personal side. While in the AT&T Toggle business workspace, selecting the standard Android App drawer reveals the AT&T Toggle business applications which can be dragged to the business workspace. Click the ToggleHub icon (Figure 39) to open the AT&T Toggle storefront for additional enterprise applications and content. Figure 39 Figure 40 2/3/2014 Page 15
Appendix: Samsung Device Installation For more information on which Samsung devices have the ability to use the updated installation procedure, see this Samsung Web site. Open your email using your Samsung device, and locate the AT&T Toggle welcome email. Click the blue Start button in the AT&T Toggle welcome email. If asked to choose whether to complete the action using the Browser or the Google Play Store. click Play Store and continue. The Google Play Store download page for AT&T Toggle opens (Figure 41). Click on Install to begin the installation. The Toggle installation screen opens (Figure 42). Click Get Started to continue the installation. Figure 41 Figure 42 Figure 43 Read the End User License Agreement (EULA), click the check box to accept the EULA, then click Accept to continue (Figure 43). Enter your user credentials you set in Section 1 when prompted (Figure 44) according to the banner color of the Welcome email you received. 2/3/2014 Page 16
Credentials for ORANGE Banner Emails Enter the Username and Toggle Company ID provided in the Welcome email you received from your Toggle Administrator. Enter your work email password in the Password field. Credentials for BLUE Banner Emails Enter the Username and Toggle Company ID provided in the welcome email you received from your Toggle Administrator. Enter the Password you created in 1.2: Welcome Email with BLUE Banner. Enter your credentials, then click Sign In. Note: AT&T Toggle may take a few seconds to authenticate credentials. The AT&T Toggle credentials screen appears. Enter the credentials provided in your welcome email. When finished, click Sign In. Toggle prompts you to install Secure for Samsung (Figure 45). Click OK to continue. Figure 44 he Secure for Samsung page opens in the Google Play Store. Click Install in the upper right corner of the Play Store screen. You are prompted to accept Secure for Samsung permissions. Figure 46 Figure 47 Figure 45 2/3/2014 Page 17
Figure 48 Figure 49 Figure 50 Next, click Accept & Download; Toggle begins the installation process for your device. Once all of the applications are installed, click Continue to go to the PIN creation screen (Figure 50). When the PIN creation screen appears, enter a PIN in both fields and click OK (Figure 51). Continue with the standard Android installation procedure starting in 8: Set Up Work Email within AT&T Toggle.. Figure 51 2/3/2014 Page 18
Appendix: LG Device Installation Open your email using your LG device, and locate the AT&T Toggle welcome email. Click the blue Start button in the AT&T Toggle welcome email. If asked to choose whether to complete the action using the Browser or the Google Play Store, click Play Store and continue. The Google Play Store download page for AT&T Toggle opens (Figure 52). Click on Install to begin the installation. The Toggle installation screen opens (Figure 42). Click Get Started to continue the installation. Figure 52 Figure 53 Figure 54 Read the End User License Agreement (EULA), click the check box to accept the EULA, then click Accept to continue (Figure 54). Enter your user credentials you created in Section 1 when prompted (Figure 55) according to the banner color of the Welcome email you received. 2/3/2014 Page 19
Credentials for ORANGE Banner Emails Enter the Username and Toggle Company ID provided in the Welcome email you received from your Toggle Administrator. Enter your work email password in the Password field. Credentials for BLUE Banner Emails Enter the Username and Toggle Company ID provided in the welcome email you received from your Toggle Administrator. Enter the Password you created in 1.2: Welcome Email with BLUE Banner. Enter your credentials, then click Sign In. Note: AT&T Toggle may take a few seconds to authenticate credentials. If your Toggle Administrator has added additional corporate terms of use, you will be asked to accept the Enterprise Terms of Use by clicking on the check box, then tapping Accept. The AT&T Toggle credentials screen appears. Enter the credentials provided in your welcome email. When finished, click Sign In. Figure 55 Toggle prompts you to install Secure for LG; click OK to continue. The Secure for LG page opens in the Google Play Store. Click Install in the upper right corner of the Play Store screen. When prompted to accept the app permissions, click Accept to continue the installation. Figure 56 Figure 57 Figure 58 2/3/2014 Page 20
Figure 56 Figure 60 Figure 61 Next, click Accept & Download; Toggle begins the installation process for your device. Once all of the applications are installed, click Continue to go to the PIN creation screen. When the PIN creation screen appears, enter a PIN in both fields and click OK. Continue with the standard Android installation procedure starting in 8: Set Up Work Email within AT&T Toggle. Figure 57 Android and Gmail are trademarks of Google Inc. Hotmail is a registered trademark of Microsoft Corporation. Yahoo! is a registered trademark of Yahoo! Inc. Samsung is a registered trademark of Samsung Electronics, Ltd. LG is a registered trademark of LG Electronics. 2/3/2014 Page 21