Enhancements to ACU Bill Payment and Presentment March 2012 Summary Associated Credit Union is releasing new enhancements to Bill Payment and Presentment during the ACU maintenance on Sunday, March 11, 2012 Online Banking may be unavailable during this maintenance Content Bill Pay and Presentment will be updated February 19 th with the following enhancements: New Payee Setup Feature Multiple E-Bill Set Up Feature Added Payee List Pagination Updates Abnormal Payments Reviewed Masked Funding Account Number Added to Edit Payment Window Usability Improvements on the Delete Payee Page Usability Improvements on the Set Payment Options Page Custom Payee View Feature Added Autopay Link Added to the Surface of Make Payments Landing Page E-bill Past Due Alert (166) Added
New Payee Setup Feature To improve the process of adding payees, the Setup Assistant can be used to quickly set up multiple payees from a single page The Setup Assistant lists common payees organized into categories (for example, credit card, mortgage, and so on) and displays them based on the ZIP Code Consumers can quickly scan and make selections Access the Setup Assistant by: Clicking the Add your payees button from the first-time user splash page Selecting the Setup Assistant (to add multiple payees) option from the Pay someone new dropdown menu Page 2
Setup Assistant Page To add a payee, select the name from the list If the business name does not appear or a person needs to be added, the name can be entered in the Friends, Family, Other People or Businesses entry box Page 3
Once a payee is selected, the least amount of information necessary to make the payment is required Many billers require only an account number while others may also require a ZIP Code or even the full address All of the entries are verified in real-time and the consumer is immediately notified if an address is invalid Once the information is entered, click Continue The payee is added and appears in the My Payees list A confirmation message also appears above the My Payees list To add more payees, select or enter the additional names Once all of the payees needed are added, click Exit and start paying bills to proceed to the main landing page Page 4
Multiple E-Bill Set Up Feature Added A new Set Up E-bill window has been designed to support enrollment for multiple e-bills, encouraging adoption of this feature Redesigned Set Up E-bill Window To set up an e-bill, select the name from the Payee drop-down list All e-bill eligible payees appear in this list Page 5
Once a payee is selected, enter the biller-specified information to set up the e-bill All of the entries are verified in real-time and a message appears if the information is invalid Once the information is entered, click Set Up E-bill The e-bill is enrolled and appears in the Pending E-bills list A confirmation message also appears above the Pending E-bills list To enroll more payees, select additional names After all of the e-bills are added, select an option from the navigation menu or click the Back to Make Payments link to return to the main landing page Payee List Pagination Updates Prior to this change, the control to navigate to additional pages of payees was only located at the top of the payee list Now, an additional pagination control appears at the bottom of the payee list Page 6
Abnormal Payments Reviewed Prior to this change, a consumer s payment was scheduled to be processed and a confirmation message appeared in the list of people and business to pay and above the Pending Payments section on the Make Payments landing page Now, scheduled payments are validated against previous payments made to that same payee to help prevent egregious data entry errors If the scheduled payment amount is significantly greater than the previous payment, then the following window appears: Note: Only newly scheduled standard payments are reviewed This feature does not apply to edited payments or alternative payment types (Expedited or Person-to-Person Payments) Masked Funding Account Number Added to Edit Payment Window Prior to this change, only the funding account nickname appeared in the Pay from drop-down menu on the Edit Payment window Now, the payee nickname along with a masked funding account number appears Page 7
Usability Improvements on the Delete Payee Page Prior to this change, the effect on the system when attempting to delete a payee was not clear Now, the following text changes appear to clarify deleting a payee with scheduled payments Usability Improvements on the Set Payment Options Page Prior to this change, the Funding account drop-down menu on the Set Payment Options page was not clear Now, the following text changes appear to clarify the function of this control: Page 8
New instructional text below the Funding account drop down list New text in the Funding account drop down list Custom Payee View Feature Added Prior to this change, the payee list could be viewed using one of the following options: all payees active payees only unpaid items Now, payees can be grouped into customized lists based on payment categories To create a customized payee list, click the Show drop-down menu and select the create custom view option Create Custom View Enter a name and include any payees Once the information is entered, click Save Page 9
Once the custom view is created, the name appears as an option on the Payee drop-down menu and it can be viewed, edited, or deleted Edit Custom View To edit the name or the payees included in the custom view, select the edit option from the Payee dropdown menu The Edit Custom View window appears Page 10
Delete Custom View To delete the name or the payees included in the custom view, select the delete option from the Payee drop-down menu The Delete Custom View? window appears Autopay Link Added to the Surface of Make Payments Landing Page Prior to this change, the only entry point to set up an autopay on the Make Payments page was the Pay automatically link that appeared in the secondary options menu for each payee Now, an additional Set up: autopay link appears on the surface of the Make Payments page Once this link is clicked, the Set Payment Options page appears Note: The link is not visible if auto-pay rule (either at regular intervals or in response to e-bill) has already been established Page 11
E-bill Past Due Alert (166) Added Prior to this change, consumers were not alerted if a payment for an e-bill has not been submitted before the due date Now, the E-bill Past Due Alert (166) alert is included as a standard notification Subject: Action Required A payment is due now for your <#PAE_NICKNAME#> e-bill «Brand_Logo» Greetings from «Brand_Name»! A payment is required for your «Payee_Nickname» e-bill or you will miss the payment due date of «Payment_Due_Date» Payment Details Payee: Current balance: «Payee_Nickname» «Bill_Current_Balance» Minimum payment: «Bill_Minimum_Payment» Bill due by: Bill received: Bill date: «Bill_Due_Date» «Bill_Received_Date» «Bill_Statement_Date» Put your payments on autopilot Set up an automatic payment and it ll go out at the right time, every time «Expedited payment promotion text based on XP feature» Need to pay it faster? Use our expedited payment feature and avoid costly late fees «end XP text» Page 12