Resellers Guide Managing your Reseller Account

Resellers Guide Managing your Reseller Account Read our Blog: http://blog.webfusion.co.uk/ View our support site: http://webfusion-support.co.uk/ Follow us on Twitter: http://twitter.com/webfusionuk

Contents The Webfusion Reseller Guide Managing your Reseller Account What is a Reseller account? 3 What sort of accounts can be created within my Reseller account? 4 How do I login to my Webfusion Reseller account? 5 Understanding your Webfusion Resellers Control Panel The Admin Tab 6 The Accounts Tab 7 The Domains Tab 8 The Logs Tab 9 The Servers Tab 10 How do I change my primary reseller domain name? 11 How do I add a domain name to my account? 12 How do I map a domain name within my account? 14 How do I retrieve my forgotten Pin? 15 How do I change my PIN? 16 How do I update my contact information? 17 How do I view my past invoices? 19 How do I change my payment details? 20 How do I change the Webfusion Reseller control panel interface? 22 How do I customise the Webfusion Reseller control panel interface? 24 www.webfusion.co.uk Page 2

What is a Webfusion Reseller account? The Webfusion Reseller account offers you the chance to make money by reselling web space at a profit. Lots of people need websites. But what they don't need is the hassle of choosing a web host. Hence most people nearly always follow a recommendation from a friend or colleague when picking their web hosting provider. There s a good chance that if you ve chosen Webfusion you have some knowledge and understanding about webhosting. That also means there is a good chance you may have been asked by friends and family of a recommendation for a hosting provider. The Webfusion Reseller account offers you the opportunity to recommend yourself, as you can become a hosting provider yourself. We give you all the tools to help those friends and family get their web presence up and running but also give you the opportunity to market yourself as a dependable and costeffective web hosting brand. We'll back you up all the way, but no one will ever know we're behind you (your secret is safe with us!). Your hosting company will be based upon the very same infrastructure as our own. And, as we're one of the UK's leading web hosts, your clients will be treated to outstanding delivery and performance at all times. You can be hosting multiple sites, under your own brand, using different domain names and offering a full range of administration tools for you and your customers. Your customers need never know that you are part of our Reseller programme. You deal directly with your customers, offering them support as you see fit and billing them as you wish. Via your Webfusion Reseller account we offer you all the tools you need to run your own web-hosting business. Please Note: Adding certain services to your Reseller account will incur additional charges. Details of any of these charges will be stated within the Control Panel before you commit to adding them to your account. www.webfusion.co.uk Page 3

What sort of accounts can be created within my Reseller account? When creating accounts within your Reseller panel you can choose from one of four hosting options. Unix Simple Virtual Server A Unix platform provides a robust and stable hosting platform ideal for the majority of websites. Our Unix Simple Virtual Server option includes Apache Web Server, PHP support, pop3 mailboxes and webmail. These accounts will be created as a sub-domain of your main reseller domain. Unix Advanced Virtual Server A Unix virtual server provides a robust and stable hosting platform ideal for the vast majority of web sites. Our Unix Advanced Virtual Server includes all of the benefits of our Unix Simple option plus one MySQL Database accessed via the control panel, FTP access, DNS management, website statistics and multiple domain mapping. Windows Simple Virtual Server Suitable for customers needing access to Windows technologies. Offers IIS web server, ASP support, pop3 mailboxes and webmail. These accounts will be created as a sub-domain of your main reseller domain. Windows Advanced Virtual Server Our Windows Advanced Virtual Server includes all of the benefits of our Windows Simple option plus MSSQL database (with remote connection), FTP access, DNS Management, multiple domain mapping and website statistics. It is recommended that you only choose this option if you need Windows features. Please Note: In the case of Windows accounts web hosting and email services are hosted on different servers. Details of the web hosting server are shown first. www.webfusion.co.uk Page 4

How do I login to my Webfusion Reseller account? The Webfusion Resellers control panel offers control of your Reseller account with a few quick clicks. You can login to the Webfusion Resellers Control Panel at http://admin.webfusion.co.uk. 1 Enter your Username and Password in the relevant boxes and then click the Login button. You will now be logged into your reseller control panel. Please Note: Older legacy Reseller customers will need to login via: http://myserverworld.com www.webfusion.co.uk Page 5

Understanding your Webfusion Resellers Control Panel? The Webfusion Resellers Control Panel is driven by a series of Tabs and side menus The Admin Tab The admin tab enables you to access and alter your personal account information 2 4 1 3 5 1 Account Info The default screen when you first login to your Control Panel. Confirms your username, account type and Primary Domain name. 2 Change PIN Your PIN is an additional security measure and is required each time you make a purchase via your Control Panel. If you have forgotten or simply wish to change this you can do so here. 3 Your Details Your personal contact information. It is important you keep this up to date so that we can contact you quickly and easily should the need arise and keep you updated on issues affecting your account. 4 Billing Here you can check your payment details are fully up to date. Out of date details could mean we are unable to renew your services and this can cause problems and potentially disruption of the service you provide to your resold customers. 5 Control Panel This is the Control Panel that your customers will login to use their resold accounts. You can choose one of the standard templates or create your own custom HTML version. www.webfusion.co.uk Page 6

The Accounts Tab The Webfusion Reseller Guide Managing your Reseller Account The admin tab enables you to control the accounts within your Reseller accounts. From here you can control who has an account within your reseller space and how they can use it. 2 1 1 Accounts Edit or delete the accounts set-up within your Reseller account. Here you can also limit the options, disk usage etc on each account. 2 Create Account Choose the type of account you wish to create and set the options for the new user. www.webfusion.co.uk Page 7

The Domains Tab The Webfusion Reseller Guide Managing your Reseller Account The domain tab enables you to control the domains within your account including mapping and name server details. 2 4 1 3 1 Domains At a glance see the domains attached to your Reseller account, where they are mapped to and if they are due to expire soon. You can also manage these settings here. 2 Add Domain You can add multiple domain names to your account to assist in organising your webspace and accounts. You can also specify sub-domains in this section and register new domains. 3 Domain Contacts Here you can updated the default Admin contact, Legal Registrant and Technical contact for your domain names. 4 Name Servers - The personal name servers option enables you to host your domain names on name servers in the format ns.yourcompanyname.com, as opposed to the standard ns1.turbodns.co.uk name servers. This provides an increased level of professionalism when your clients transfer domains to you or view the whois output of their domain names. www.webfusion.co.uk Page 8

The Logs Tab The Webfusion Reseller Guide Managing your Reseller Account The domain tab enables you to control the domains within your account including mapping and name server details. 2 1 1 Disk Space Monitor how much disk space is being used by each mailbox, website and account within your main Reseller account. When creating or editing a resold account you can limit the size of data transfer allowed for that account. 2 Data Transfer You can examine what accounts are busiest and even select a period to investigate. An automated email service can also be subscribed to if you wish to be notified of likely over-usage by one of your customers. When creating or editing an account you can limit the size of data transfer allowed for that account. Please Note: If you require raw data logs, these can be supplied at an additional cost. www.webfusion.co.uk Page 9

The Servers Tab The Webfusion Reseller Guide Managing your Reseller Account Please Note: By default Resellers accounts do not include a dedicated server, but these can be purchased and added to the account very simply. The servers tab enables you to control any dedicated servers you have within your account. You can also purchase and add a new dedicated server to your account. 2 4 6 1 3 5 7 1 Dedicated Servers A dedicated server offers the most dedicated option to serving your customer base. From this section you can order a new Dedicated Server and add it to your Reseller account, enabling you to map domains and packages to it. 2 Power Control the power to your servers by a simple link menu. You can use the cycle option also to reboot a server if administrative access is unavailable. 3 Reverse DNS Your servers are listed by the friendly name you originally gave them to easily identify them. Here you can check and update the Reverse DNS linked to each server as the internet sees them. 4 Options Here you can amend the friendly name of your servers, purchase firewalls and upgrade and patch server software. 5 SSL Certificates View the SSL certificates applied to your domains. If none are applied you can use this section to purchase a new SSL. 6 Backups If you have Backups installed on your dedicated servers you can manage it via the link here. You can also buy Backup for any of your servers. 7 Firewalls Manage your firewalls and rule sets here. If you want to purchase a Dedicated firewall for your server you can also do so from here. www.webfusion.co.uk Page 10

How do I change my primary reseller domain name? Your primary domain name is used to form the subdomains for Unix Simple and Windows Simple accounts' web sites. It is also displayed to all your clients in their control panel and support centre for items such as FTP and mail server host names. 1 Login to the Webfusion Reseller control panel. 2 Click on the Change link next to the Primary Domain Name. 3 Select the new domain name from the drop down list and click on the Next button. 4 Click on the Set Primary Domain button. www.webfusion.co.uk Page 11

How do I add a domain name to my account? You can use multiple domain names within your Reseller account which can be used for organising servers or hosting space within your Reseller account. 1 Login to the Webfusion Reseller control panel. 2 Click the Domains tab. 3 Click the Add Domain link from the left hand menu. 4 Type the full domain name or subdomain into the 'Domain Name' field without any www. prefix. If you wish to add multiple domain names at once, click the 'Add Multiple Domains' link and enter the domain names one per line into the 'Domains' text box. www.webfusion.co.uk Page 12

5 Select the relevant radio button that best matches the domain you have typed in the box. If the domain is not yet registered and should be registered by Webfusion specify 'New Registration'; if you select this option you will have an opportunity to enter registration details for the domain name and confirm the total amount before submitting the registration request. Select 'Existing Domain' if you do not want Webfusion to register the domain name or if you are transferring an existing domain name from another provider. Select 'Subdomain' if this is a subdomain of a domain name already hosted on your account. Please Note: That if you are adding a subdomain, it must be of a domain name already active on this Reseller account. 6 From the Map to drop-down box, select the hosting account which the domain name should be mapped (pointed) to. If you are registering a new domain name or fully transferring a domain name into our administrative control, select 'No Mapping' in which case the domain name will be held on and can be managed via your account whilst it is hosted elsewhere or until it is required. 7 Click the Next button. If you chose new registration you will be taken through the registration and payment screens to purchase the new domain. If you chose existing domain you will now be prompted to select confirmation of any transfer from the drop-down menu. Select the correct option and click the next button. If you chose to add a sub-domain this will now be added to your account. Please note it may take up to 1 hour for the sub-domain to become active. www.webfusion.co.uk Page 13

How do I map a domain name within my account? You can map (direct) domain names and sub-domains to different servers or hosting space within your Reseller account. 1 Login to the Webfusion Reseller control panel. 2 Click the Domains tab. 3 From the list of domain names you will see the mapping location of each domain under the Mapped to column. If your domain is not yet mapped it will show No Mapping. Click the No Mapping link. 4 From the drop-down box choose the space you wish to map the domain to. 5 Click the Map Domain button. www.webfusion.co.uk Page 14

How do I retrieve my forgotten PIN? Your PIN is an essential additional security feature for your control over your Reseller account. However, once you are logged into your reseller account you can request a reminder of your PIN by following these steps 1 Login to the Webfusion Reseller control panel. 2 Click on the Change PIN link. 3 Click the Retrieve Forgotten PIN link. 4 Follow the instructions and into the relevant boxes input the selected digits from the card number registered for your account. 5 Click the Retrieve PIN button. 6 Your PIN will be emailed to your registered email account. www.webfusion.co.uk Page 15

How do I change my PIN? Your PIN is an essential additional security feature for controlling your reseller account. You will need it whenever you make a purchase directly within your Webfusion Reseller Control Panel. If you are finding it difficult to remember your pin this can be easily changed as follows. 1 Login to the Webfusion Reseller control panel. 2 Click on the Change PIN link. 3 Confirm the old PIN and enter the new PIN details and click on the Change PIN button. Your PIN has now been updated. www.webfusion.co.uk Page 16

How do I update my contact information? It is important that you keep your full contact details fully up to date. We may need to contact you regarding important features about your account and if the contact details held on your account are out of date this can cause problems and potentially loss of service to you. To check and update your current contact information you should follow these steps. 1 Login to the Webfusion Reseller control panel. 2 Click on the Your Details link in the left-hand Your Account menu. 3 You can now complete or overwrite the information in respect of your Admin contact 4 You may also complete the Billing contact information below. If your billing contact and Admin contact information are the same click the check box Same as Admin contact to automatically populate the Billing contact section. www.webfusion.co.uk Page 17

5 Next click the Save Changes button. Your contact information has now been updated. www.webfusion.co.uk Page 18

How do I view my past invoices? Whilst we advise you to keep hard copies of all your Webfusion invoices, we also provide access to past invoices within your Webfusion Reseller control panel. To view past invoices: 1 Login to the Webfusion Reseller control panel. 2 Click on the Billing link in the left-hand Your Account menu. 3 Click on the List invoices link. 4 Your invoices are now displayed in date order. To view an invoice click the relevant Invoice number which are shown as hyperlinks. www.webfusion.co.uk Page 19

How do I change my payment details? It is important that you keep your payment details fully up to date. Out of date details could mean we are unable to renew your services and this can cause problems and potentially disruption of the service you provide to your resold customers. Please Note: You should check regularly that the correct and up to date card details are held for you on your account. It is the customer s responsibility to ensure that the card details stored have not expired. Follow these steps to check and update your current payment details. 1 Login to the Webfusion Reseller control panel. 2 Click on the Billing link in the left-hand Your Account menu. 3 Click the Change Payment Options link 4 You can now enter new credit card details. www.webfusion.co.uk Page 20

5 Click the Save changes button. Your payment details will now be updated. Future payments will now be charged to this card until further notice. Please Note: Your account and services will be automatically renewed using the details registered within your Webfusion Reseller Control Panel. www.webfusion.co.uk Page 21

How do I change the Webfusion Reseller control panel interface? The Webfusion Reseller control panel interface is your public facing control panel that is used by your re-sold account holders. You can choose from a number of templates that you feel best reflect your brand. 1 Login to the Webfusion Reseller control panel. 2 Click on the Control Panel link. 3 Select the design. www.webfusion.co.uk Page 22

4 Fill in the details to display on the control panel and click on the Modify Control Panel button. You can have more control by choosing the Custom Control Panel option and typing or pasting HTML in the adjacent text box. See the article: How do I customise the Webfusion Reseller Control Panel interface for more detailed guidance. www.webfusion.co.uk Page 23

How do I customise the Webfusion Reseller control panel interface? If you wish your Webfusion Reseller control panel to have a more unique or branded look, you can create a customised version using HTML code. Please Note: This function is intended only for experts in HTML and CSS. Webfusion does not offer additional support for those customising their control panel. This includes resetting your Control Panel to it s former status. 1 Login to the Webfusion Reseller control panel. 2 Click on the Control Panel link. 3 Select the Custom Control Panel option. 4 Using a series of special tags in a regular HTML page you can customise all aspects of your control panel interface. You will need some knowledge of HTML and CSS programming in order to create a control panel template. CSS Styles The formatting of text and tables in your individual control panels can be controlled using standard CSS styles in the header of your HTML page. In addition to the normal HTML styles, the control panel uses the following styles. Style.table_top.table.sub_title.message.a.b.a.nav Description Table column/row headings, on this table 'Description' Table body, this row Section sub headings, on this page 'CSS Styles' Error messages Hyperlinks in tables Hyperlinks in navigation bars www.webfusion.co.uk Page 24

You should define a specification for each of these styles in the header of your document. For example, to display error messages in the colour red and weight bold you would put the following code into the header of your template. <style type="text/css"> </style> Tags The placement of content within your individual control panel template is controlled using special control panel tags, much similar to ASP tags. An example of a control panel tag is shown below. <%content%> The above tag would be replaced with the main page content by the control panel server when it parses your template. The tags used by the control panel are listed below complete with a description of what they are replaced with when a template is parsed. Tag Description <%content%> Main content of the page <%page_title%> Title of the page <%section%> Section title of the page <%navigation%> Navigation menu for the current section <%account%> URL to the 'Account' section <%web%> URL to the 'Web' section <%email%> URL to the 'Email' section <%logs%> URL to the 'Logs' section <%help%> URL to the 'Help' section <%logout%> URL to the 'Logout' section A tag can be used in any part of your template and will be replaced with the appropriate content when your template is parsed. Images You can use images in your HTML template. Note however that you will need to upload them to your main site and reference them with a global URL in your template. Uploading & Testing You can upload your completed template file to the control panel server at the Custom Control Panel page. Simply log into one of your individual control panels to test your template. 5 Fill in the details to display on the control panel and click on the Modify Control Panel button. Your reseller control panel will now be updated in your customised format. www.webfusion.co.uk Page 25