Internet Connectivity Reliable, high-speed data connectivity
Discover businnessgrade, high-speed data connectivity Harness cloud services - converge data and voice Our family of high-speed IP connectivity services connects your business directly to our next-generation national network and the internet, enabling you to meet your ever-increasing bandwidth needs and allowing you to take full advantage of everything cloud-based services have to offer. With more and more applications moving from customer premises and into the cloud, it s essential you can connect your business and workforce reliably and at high speeds. Our data services provide this essential connectivity platform on which you can run your business communications and converge both your voice and internet connections onto a single network, delivering cost savings and assured service quality. With a diverse portfolio of broadband, Ethernet and voice-enabled products, we have the right service to meet the needs of any size of business. "With our phone system, CRM, stock, accounts and workshop production software all being cloud hosted, internet connectivity is paramount to the successful day to day running of our business. The FTTC and GEA lines that Tekkers installed and set up for us have given us huge bandwidth, high speeds, and a failover should one connection go down - meaning consistent uninterrupted service for our customers and our team." Dan Roe Director, Timothy Roe Fine Jewellery 99% is available to 99% of UK businesses and superfast fibre broadband is available t over 12 million premises*. *July 2014 www.tekkersit.com / 2
Why use our data services? High-performance connections Our services are ideal for applications that need assured throughput across a high-performance, low-latency network, underpinned by a robust Service Level Agreement (SLA). Unrivalled network quality and reliability As a market leader in IP telephony, we know the importance of the underlying network delivering a quality, reliable voice service. Not only have we built the IP telephony services but we also supply the underlying network, giving you an unrivalled end-to-end service. Cost savings through convergence We can provide your voice communications and internet over a consolidated, Quality of Service (QoS) enabled network, giving signifi ant savings without sacrificing ser ice performance or quality. National network Our national next-generation network is the product of millions of pounds of investment to provide the ideal platform for the applications and services core to your business. Enabler for cloud services As you move applications and services to the cloud, feel confident that Tekkers gives you the right connection for reliable and high-quality access to these services. www.tekkersit.com / 3
Your journey to faster data speeds with Tekkers Our broadband and Ethernet products are available in a wide variety of flavours to suit businesses of every size, from sole-operator, through to SME and enterprise. And because we only provide our services to business customers, everything in our Data Services portfolio is free from heavy consumer traffic, which means you ll get great connectivity speeds, whatever the time of day, allowing you to focus on growing your business. Which service is right for your business? Small/home Small - medium Staff: 1-2 Sites: 1 Requirements Get connected for the first time Keeping costs to a minimum Not always in the Use of data Website and surfing Email RECOMMENDATIONS Speeds up to 8Mbps downstream and up to 448Kbps upstream Usage up to 100Gbps per month Available on any analogue line Can be installed at the same time as phone line 10-day installation lead time Fibre Speeds: up to 80Mbps downstream and up to 20Mbps upstream Unlimited usage available 10-day installation lead time Staff: 2-5 Sites: 1 Requirements More complex data usage Keeping costs down Multiple data users Voice-enabled services Use of data Website Web browsing Email Online docs SaaS, SagePay, PayPal, Google Docs, MS365 etc RECOMMENDATIONS Fibre Speeds: up to 80Mbps downstream and up to 20Mbps upstream Unlimited usage available 10-day installation lead time www.tekkersit.com / 4
Medium - large Large - multi Staff: 5-20 Sites: 1-2 Requirements Homeworkers with online requirements Voice-enabled services Use of data Website and surfing Email Online documentation File transfer Voice-enabled for Gamma Horizon's hosted and SIP services Cloud-based services RECOMMENDATIONS Fibre Speeds: up to 80Mbps downstream and up to 20Mbps upstream Unlimited usage available 10-day installation lead time Fibre Ethernet Converged internet and voice Speeds of up to 80Mbps Dedicated and symmetrical bandwidth Reliable service with SLA - 8hr fix* 24/7 monitoring 20-day installation lead time Ethernet in the First Mile (EFM) Converged internet and voice Speeds of up to 35Mbps Dedicated and symmetrical bandwidth Reliable service with SLAs - 8hr fix* 24/7 monitoring 30-day installation lead time Staff: 20-200 Sites: Multi Requirements Heavy data usage Data is business critical High-quality service for voice and video Dedicated, managed service Security Resilience Use of data High-speed Internet access Large file transfer In-house hosting Video conferencing Voice-enabled for Gamma Horizon's hosted and SIP services RECOMMENDATIONS Fibre Speeds: up to 80Mbps downstream and up to 20Mbps upstream Unlimited usage available 10-day installation lead time Fibre Ethernet Converged internet and voice Speeds of up to 1Gbps Dedicated symmetric bandwidth Reliable service with SLAs - 6hr fix* 24/7 monitoring Up to 60-day installation lead time *Clock hours www.tekkersit.com / 5
Portfolio overview: Next-generation broadband Our full range of broadband services includes Fibre using Fibre to the Cabinet (FTTC), Converged and Assured dedicated to our voice services. Our broadband is designed exclusively for the business market s and homeworkers. Our network has been built to provide high-quality products and services and this is supported by a highly-skilled group of UK-based support staff and engineers. Our unique Assured services are designed for IP telephony, whether it s for SIP Trunks or our hosted IP telephony. We offer a full range of business broadband services and the following options: Business Care 22 hour fix time SLA Expedite the installation time for new circuits Regrade to different broadband products Additional IP addresses (standard is one free static IP) Fibre We offer a range of FTTC products along with the following options: Business Care 22 hour fix time SLA Regrade to alternative fibre product Choose to opt in or out from a range of reports and notification Additional IP addresses (standard is one free static IP) Converged Combining Gamma Assured IP Telephony and internet access using just one circuit, Converged is underpinned by a stringent SLA and offers the following options: Product options for number of concurrent calls and monthly data usage allowances A Cisco router is provided at no cost for all two-year-minimum contracts Additional IP addresses (standard is one free static IP) Assured A specialist broadband product designed to support our IP telephony services, Assured provides all the elements of the end-to-end IP telephony solution and offers the following options: Up to 30 concurrent calls can be supported The choice of a free Cisco router or a full refund at the end of the service life Additional IP addresses (standard is one free static IP) *Clock hours www.tekkersit.com / 6
The benefits of broadband from Tekkers IT Solutions Whether you re using broadband for your or for homeworking, the combination of our product choice and our highly-skilled UK-based support teams makes our broadband services a must-have for your business. A wide range of affordable services we offer a number of services to meet your growing bandwidth and usage needs. A geographically-resilient network providing you with the peace of mind that our network has been built and maintained to deal with any circumstances, without you needing to worry. Flexible tariffs our services come with a number of generous usage allowances, with the option to purchase more when you need it. We re business-exclusive we provide services exclusively to businesses, which means the network isn t crowded with heavy consumer traffic and we r able to optimise the service provided to you. Specialist products for IP telephony our Assured products are designed specifically for use with our market-leading voice services, giving you all the benefits from buying an end-to-end telephony service from just one supplier. Business care maintenance option if your broadband connection is critical to your business, you can upgrade your maintenance package for an even faster fix time Next-generation broadband 2.5 MBPS 24 MBPS Internet Local exchange Copper Cabinet Copper Business premises Tekkers Next-generation network Local exchange Fibre Cabinet Copper Business premises 20 MBPS 80 MBPS www.tekkersit.com / 7
Portfolio overview: Ethernet Whether you are using our Ethernet service to connect home or workers to the internet or our voice platforms, we provide you with high-quality, scalable, managed services. The combination of our network, our IP telephony product and our UK-based support team puts you in control of the connectivity needs of your business. Three service options are available: Fibre to the Cabinet (FTTC) Ethernet, Ethernet in the First Mile (EFM) and Fibre Ethernet: FTTC Ethernet We offer a full range of FTTC Ethernet services with the following benefits Entry-level solution Rental costs and installation lead times are significantly lower than Fibre Ethernet and EFM (Ethernet in the First Mile) services Fast, reliable access at a more affordable price and includes all Ethernet features EFM (Ethernet in the First Mile) Our EFM service comes with the following benefits: Committed and upgradeable bandwidth speeds Delivered in half the time of Fibre Ethernet Doesn t compromise quality or service levels Delivered using up to eight copper pairs with proactive monitoring Inherently resilient ensuring business continuity Fibre Ethernet We offer a full range of Fibre Ethernet services with the following benefits Highly-reliable, secure and fast data connectivity Dedicated, secure, uncontended business-class connections for all your voice and data traffi Ideal for organisations wishing to converge voice and data on a single connection Helps reduce the cost of private networking while improving the quality of service and support Scalability and flexibility unavailable fro legacy services A single, accountable supplier Robust, end-to-end SLAs that include 24/7 UKbased support Additional Options and Ethernet backup options: A resilient failover solution gives you the assurance of enhanced service availability levels to support business-critical applications and provides high protection against unforeseen network incidents. We have a range of failover options for increasing the resiliency of your primary service from FTTC backup, right through to Fibre Ethernet solutions routed via different exchanges and network nodes for the highest level of resiliency. www.tekkersit.com / 8
The benefits of Converged Ethernet Converged Ethernet is our premium service for businesses demanding high-availability and high-capacity. It s provided as a dedicated, up to 1Gbps connection with the option to converge data and voice onto one network. A fully-managed and monitored service, it is backed by exacting SLAs, giving you peace of mind and leaving you free to concentrate on your business. There are several key features and associated benefits with our offering: High-capacity and flexible connectivity Our Fibre Ethernet service delivers up to 1Gbps dedicated bandwidth. Not only is it fast, but also flexible, as bandwidth can be quickly upgraded when needed. Dedicated and uncontended bandwidth The uncontended, lowlatency service provided by our network makes this the ideal connectivity for cloud-based services. Highly reliable connections With availability starting at 99.9% our services are ideal for your businesscritical applications. Voice and data convergence Not only do you benefit from the significant cost savings gained by consolidating your voice and data to one connection, but you can also buy with complete confidence from one of the market leaders in IP telephony. Managed Cisco router Because we manage the router and the end-to-end service, any faults can be dealt with swiftly and effectively. Service Level Agreement Our comprehensive SLA covers delivery, performance, availability and time-to-fix giving you the peace of mind to get on with running your business. Resilient failover Local resilience using or Ethernet failover at your customer site and resilient network links for your added peace of mind. Maximise productivity Provide employees with quick and reliable access to the critical files an applications they need so that your business can perform at optimum levels of efficiently. 24/7 monitoring and helpdesk Our services are continuously monitored and supported to ensure consistency of service and immediate action where necessary. www.tekkersit.com / 9
Converge your voice and data At the heart of our Converged and Converged Ethernet products is an affordable solution that enables you to consolidate and converge your data and voice networks, giving your business a number of distinct advantages: 1 Converged and Ethernet provides the ideal platform for migrating to IP telephony and opening up your business to the numerous benefits that IP telephony brings. 2 You will reduce your supplier and network management costs by getting rid of your legacy voice infrastructure. 3 Access to increased bandwidth and performance will help your business move into the cloud. 4Purchasing an end-to-end service from a single, trusted supplier means problems are fixed quickly. Data convergence Hosted Mobile SIP Trunks Inbound Ethernet Assured IP Services EFM FTTC Ethernet Assured IP Services FTTC Large Medium Small Home Staff: 20-200 Sites: Multi Staff: 5-20 Sites: 1-2 Staff: 1-2 Sites: 1 Staff: 1-2 Sites: 1 www.tekkersit.com / 10
Connectivity matrix Feature ADSL2+ ANNEX M FTTC Converged Assured IP FTTC Ethernet EFM (Copper) Ethernet (Fibre) Max Speed (downstream) Max Speed (upstream) 24Mbps 24Mbps 40/80Mbps 40Mbps 24Mbps 80Mbps 35Mbps 1Gbps 1.3Mbps 2.5Mbps 10/20Mbps 10Mbps 1.3Mbps 20Mbps 35Mbps 1Gbps Coverage 90% 60% 70% 92% 90% 50% 90% 95% Support 24/7 24/7 24/7 24/7 24/7 24/7 24/7 24/7 Lead Times (working days) 5 days 5 days 10 days 5-10 days 5 days 20 days 30 days 60 days SLA (Target Fix Time) 22 hrs* 22 hrs* 22 hrs* (only applicable with Business Care customers) 22 hrs* 22 hrs* 8 hrs* 8 hrs* 6 hrs* Converged Voice and Data? Data Only Data Only Data Only Yes Voice Only Yes Yes Yes Channels (G729) 1 75 1 30 1 60 50 875 50 25,000 Channels (G711) 1 30 1 12 1 60 20 350 20 10,000 Voice SLA Yes Yes Yes Yes Yes Delivery SLA Yes Yes Yes Resilience (site) Yes Yes Yes *Clock hours www.tekkersit.com / 11
How else can we help? Other services we can offer Consultancy For when you require assistance with anything from Project management on existing projects, to infrastructure design and technical assistance. Online Backup and Disaster Recovery Providing daily backups combined with business continuity. Protect your business and ensure correct disaster recovery procedures are in place. Internet Connectivity We supply business classed leased line circuits, ADSL or fibre Internet connections to businesses in any location. Recycling WEEE certified recycling facilities available to securely dispose of your old IT hardware. Secure data destruction also available. Procurement With a wide range of suppliers, we are able to negotiate excellent discounts for our customers on any hardware or software requirement. Monitoring The first step in our focus on being Pro- Active for our customers is to monitor your networks, detecting potential problems before they become major incidents. Security We offer a full range of security solutions for businesses. From protection against malicious emails, data theft and physical security to essential anti-virus protection and training your staff. Secure your network to be compliant with data protection regulations. Strategic Review Check the performance of your existing IT Support Company and your current IT Infrastructure, or use this to see the current state-of-play of your IT. Plan your IT to align with your business goals to ensure IT is not holding your business back. Support Partnership IT Support for your business. Either fully managed or on a pay-and-go basis, we support your business with a competitor beating response time and equally outstanding technical knowledge to assist you on a daily basis. Telephony A complete communications service for your business. Fully featured, state-ofthe art IP telephony systems to provide phone services to your staff regardless of their location. Training Train your staff on the latest IT products, or ensure they are up to date with how to recognise a phishing email. Training services to meet your requirements. www.tekkersit.com / 12
Proud of our feedback William Ware, IT Partner and Dena Mellor, IT Manager at Warner Goodman Solicitors "Absolutely brilliant in the way that they helped organise us. They were proactive, pragmatic and got on with the job. We rolled out 120 dumb terminals in the space of a week without anybody noticing and they worked perfectly. It s been a dream and the first time I have been able to sleep at night during a roll-out and had 100% positive feedback from the users which has to be a first! We found working with Tekkers that the amount of downtime and disruption was absolutely minimal, and that was reflected in the smooth way that the installations went in. We know that was a result of meticulous planning and prior preparation. We very much look forward to continue working with Tekkers." Gary Stocks, General Manager at Royal Southampton Yacht Club "Having just switched to Tekkers we have been very happy with the changeover, the support and advice given to improve our operation and resilience." Cari Davies, Senior Operations Manager at Verde Horticulture Ltd "We approached Tekkers IT Solutions to assist with the implementation of new IT services during a recent management buyout. All areas of our IT required attention including our phone system, file and print access, desktop and laptop hardware, Internet access and access to a new sales system! We needed a company that could deliver, migrate and support all of our systems in a very short space of time. Our business needed to close at 5pm one day, and open under new ownership at 8am the next so the ability to get it right first time was critical. Tekkers IT Solutions were able to meet and exceed our requirements and as a result we will gladly recommend them to anyone." Paul Meacher, Andy Jay, Andrew Quicke, Partners at Fiander Tovell LLP "Tekkers have been integral to upgrading our IT system to going onto the cloud. We're now able to much more efficiently and easily access all our facilities, all our files and data and programs we have from remote locations. A really high level of IT service. It's nice having somebody that you can actually trust, knows what the problem is and can solve it quite quickly. The main thing for us is taking us forward with some sound, commercial advice about the direction we are going at a strategic level and decide where we want to go with the IT. Tekkers have made all of that happen in a smooth and understandable way." Adam Hickman - Operations Director, Mark Jackson - Head of IT at Chameleon Worldwide "The safety and security of client data is absolutely crucial. Tekkers have been absolutely invaluable in supporting us to achieve our PCI compliance and we work with them continually to ensure we are ahead of the game. We were looking for an IT company that can look after the IT infrastructure, servers and network that make it absolutely zero hassle for us. Tekkers go above any beyond SLA's. You always get a response within half an hour which is fantastic, there's no hanging around waiting for a response, it's always very instant. No questions too menial and always helping us to improve our business, not just the day to day running of things. " Tel 01329 888 625 Email enquiries@tekkersit.com Web www.tekkersit.com