Product Certification Flow Charts

NEC Corporation of America - National Training Center training@necam.com SV9300 SV9500 SV9100 Product Certification Flow Charts Revised 12/05/2017

Univerge SV8100 Certification Flow Chart Required Pre-Requisites TITLE: IP Prerequisite course with Exam Type: Web Based Pre-Requisites Course Code: NTC1002005 TITLE: SV8100 Hardware Pre-Requisite Type: Web Based Pre-Requisites Course Code: NTC3212004_v1 Required Foundation Courses TITLE: UNIVERGE SV8100 Foundation Course Course Code: NTC3212120 Length: 8-12 Hours Type: Web Based Required For Technical Support TITLE: License Manager Server (LMS) V3.5 Course Code: NTC9005100 Length: 4 Hours Required For Technical Support Advanced Courses Advanced courses can be taken in any order. Applications TITLE: UNIVERGE SV8100 Desktop Suite (R4) Course Code: NTC3212510_v2 Length: 3 Hours Type: Web Based Exam Fee:$39 TITLE: UNIVERGE SV8100 Advanced: Hospitality Course Code: NTC3212520 Length: 4 Hours TITLE: UNIVERGE SV8100 Advanced: ACD Course Code: NTC3212505 Length: 10 Hours TITLE: SV8100 Advanced: IVR Appointment Reminder Course Code: NTC7212501 Length: 4 Hours TITLE: SV8100 Advanced: IVR Broadcast Module Course Code: NTC7212502 Length: 4 Hours TITLE: NEC Communications Analyst 4.3 Course Code: NTC6592520 Length: 4 Hours SV8100 Advanced Courses VoiceMail TITLE: UNIVERGE SV8100 InMail Course Code: NTC7742105 Length: 4 Hours TITLE: UM8000 Installation Course Code: NTC3712100 Length: 6 hours IP and Networking TITLE: UNIVERGE SV8100 Advanced SIP Trunk Course Code: NTC3212425 Length: 4 Hours TITLE: UNIVERGE SV8100 Advanced: CCIS Course Code: NTC3212405 Length: 6 Hours TITLE: UNIVERGE SV8100 Advanced: NetLink Course Code: NTC3212415 Length: 6 Hours TITLE: UNIVERGE SV8100 IP DECT Installation Course Code: NTC3212401 Length: 6-8 Hours

Univerge SV8300 Certification Flow Chart Required Pre-Requisites TITLE: IP Prerequisite course with Exam Type: Web Based Course Code: NTC1002005 SV8300 Advanced Courses TITLE: SV8300 Advanced 3 rd Party SIP Station TITLE: SV8300 Advanced Remote Unit Course Code: NTC3312420 Type: Web Based Course Code: NTC3312410 Type: Web Based Length: 6-8 Hours Length: 6-8 Hours Required Foundation Courses TITLE: SV8300 Foundation Web Based Course Course Code: NTC3312115. Length: 6-8 Hours TITLE: License Manager Server (LMS) V3.5 Course Code: NTC9005100 Length: 4 Hours Title: License Manager Client R4.0 Installation Course Code: NTC7572100 Course Length: 4 Hours Advanced Courses Advanced courses can be taken in any order. TITLE: SV8300 Advanced SIP Trunking Course Code: NTC3312440 Type: Web Based Length: 2-4 Hours TITLE: SV8300 Advanced Peer to Peer CCIS Course Code: NTC3312400 Type: Web Based Length: 6-8 Hours TITLE: SV8300 Advanced T1 CCIS Course Code: NTC3312430 Type: Web Based Length: 6-8 Hours TITLE: NEC Communications Analyst 4.3 Course Code: NTC6592520 Type: Web Based Length: 4-6 Hours TITLE: SV8300 Wireless for PSIII Handset Course Code: NTC3312450 Type: Web Based Length: 6-8 Hours TITLE: UNIVERGE SV8300 IP DECT Installation Course Code: NTC3312401 Length: 6-8 Hours

Required Pre-Requisites for: Online Foundation Course TITLE: IP Prerequisite course with Exam Type: Web Based Course Code: NTC1002005 Live Foundation Class (must be completed prior to attending class) Title/Course Code: IP Prerequisite with Exam NTC1002005 Title/Course Code: LEN Numbering NTC3412001P1 Title/Course Code: Binary to Hex Conversion NTC3412001P2 Required Foundation Courses: TITLE: SV8500 Installation and Maintenance Online Certification Course Course Code: NTC3412100 Length: 8-12 Hours Title: OR SV8500 Foundation Live Classroom* Course Code: NTCXXXX3410100 * - SV8500 I & M Course Length: 10 Days Type: Live Instructor Led Classroom Training Exam Fee: $2750 Univerge SV8500 Certification Flow Chart Advanced Certifications Title: License Manager Server (LMS) V3.5 Course Code: NTC9005100 Course Length: 3 Hours Title: License Manager Client R4.0 Installation Course Code: NTC7572100 Course Length: 4 Hours Title: UNIVERGE SV8500 Advanced Hospitality Course Code: NTC3412220 Course Length: 4 Hours Title: UNIVERGE SV8500 Advanced TDM and P2P CCIS Course Code: NTC3412300 Course Length: 4 Hours Title: UNIVERGE SV8500 Advanced TDM and P2P FCCS Course Code: NTC3412430 Course Length: 4 Hours TITLE: UNIVERGE SV8500 IP DECT Installation Course Code: NTC3412401 Length: 6-8 Hours TITLE: Univerge SV8500 S6 Upgrade Course Code: NTC3412210 Length: 1 Hour Advanced Courses Advanced courses can be taken in any order. Note: Where Course Numbers are listed as NTCXXXX3410100, the XXXX represents the quarter and year. Example: NTC0313 03=Third quarter (July, Aug, Sept) 13=year Title: UNIVERGE SV8500 MG SIP Course Code: NTC3412200 Course Length: 6 Hours Exam Fee: $0 Non-Certification Course Title: UNIVERGE SV8500 IP Gateway (IPG) Course Code: NTC3412410 Course Length: 2 Hours Exam Fee: $0 Non-Certification Course Title: UNIVERGE SV8500 SIP Signaling Gateway (SSG) Course Code: NTC3412420 Course Length: 3 Hours Exam Fee: $0 Non-Certification Course

Univerge SV9100 Certification Flow Chart Required SV9100 Foundation Certification Pre-Requisite: TITLE: IP Prerequisite course with Exam Type: Web Based Pre-Requisites Course Code: NTC1002005 TITLE: UNIVERGE SV9100 Foundation Course Course Code: NTC3222120 Length: 8-12 Hours Type: Web Based Certifications: SV9100 Foundation AND SV9100 InMail Required For Technical Support Applications TITLE: UC Suite for the SV9100 Certification Course Code: NTC3222510 Length: 4 Hours TITLE: NEC Communications Analyst 4.3 Course Code: NTC6592520 Length: 4 Hours TITLE: NEC Meeting Center (NMC) - XMP 2017 Course Code: NTC4824101 Length: 6-8 Hours IP and Networking SV9100 Advanced Courses SV9100 Voicemail TITLE: UNIVERGE SV9100 InMail Course Code: NTC7742110 Length: 4 Hours (Please note this course is only for technicians who have already completed the SV9100 Migration course) TITLE: UNIVERGE SV9100 Advanced NetLink Course Code: NTC3222415 Length: 4 Hours TITLE: UNIVERGE SV9100 Advanced SIP Trunking Course Code: NTC3222425 Length: 4 Hours Please Note: Additional SV9100 Advanced courses are in development. We will announce their release as they become available. TITLE: UNIVERGE SV9100 IP DECT Installation Course Code: NTC3222401 Length: 6-8 Hours Title: IPVSR Installation and Configuration Course Code: NTC7312500 Course Length: 4 Hours Exam Fee: $0 Non-Certification Course

Univerge SV9300 Certification Flow Chart SV9300 Required Pre-Requisite: TITLE: IP Prerequisite course with Exam Type: Web Based Pre-Requisites Course Code: NTC1002005 SV9300 Advanced Courses TITLE: UNIVERGE SV9300 IP DECT Installation Course Code: NTC3322401 Length: 6-8 Hours Required Foundation Certification Course: TITLE: UNIVERGE SV9300 Foundation Certification Course Course Code: NTC3322115 Length: 4 Hours Title: License Manager Client R4.0 Installation Course Code: NTC7572100 Course Length: 2 Hours TITLE: NEC Communications Analyst 4.3 Course Code: NTC6592520 Length: 4 Hours Title: IPVSR Installation and Configuration Course Code: NTC7312500 Course Length: 4 Hours Exam Fee: $0 Non-Certification Course TITLE: NEC Meeting Center (NMC) - XMP 2017 Course Code: NTC4824101 Length: 6-8 Hours Required for Advanced Technical1101473 Support Please Note: Additional SV9300 Foundation and Advanced courses are in development. We will announce their release as they become available. Until further notice, NTAC will support SV8300 certified technicians on the SV9300.

Required Foundation Courses: Online Foundation Class Title/Course Code: IP Prerequisite with Exam NTC1002005 Univerge SV9500 Certification Flow Chart SV9500 Advanced Courses TITLE: UNIVERGE SV9500 Prepackaged Server Configuration Certification Course Course Code: NTC3422710 Length: 4-6 Hours TITLE: UNIVERGE SV9500 Installation and Configuration Appliance Model Course Code: NTC3422100 Length: 8-12 Hours OR Live Foundation Class (must be completed prior to attending class) Title/Course Code: IP Prerequisite with Exam NTC1002005 Title/Course Code: UNIVERGE SV9500 Line Equipment Numbering NTC3426000 Title/Course Code: UNIVERGE SV9500 Binary to Hex Conversion NTC3426001 Title: UNIVERGE SV9500 Installation and Configuration Course Code: NTC3420100 Length: 10 Days Type: Live Instructor Led Classroom Training Class Fee: $3000 TITLE: UNIVERGE SV9500 Prepackaged Server Configuration - UM8700/UCE Server Course Code: NTC3422720 00 Length: 4-6 Hours (Non Certification) License Manager Client R4.0 Installation Title: IPVSR Installation and Configuration Title: Course Code: NTC7572100 Length: 2 Hours Title: UNIVERGE SV9500 Advanced Hospitality Course Code: NTC3422220 Length: 4 Hours Title: SV9500 Advanced Networking TDM CCIS & P2P CCIS Course Code: NTC3422300 Length: 2-3 Hours Title: UNIVERGE SV9500 Networking: TDM & P2P Fusion Course Code: NTC3422430 Length: 2-3 Hours TITLE: UNIVERGE SV9500 IP DECT Installation Course Code: NTC34122401 Length: 6-8 Hours Title: UNIVERGE SV9500 MG SIP Course Code: NTC3422200 Length: 6 Hours (Non Certification) Title: UNIVERGE SV9500 IP Gateway (IPG) Course Code: NTC3422410 Length: 2 Hours (Non Certification) Course Code: NTC7312500 Length: 4 Hours Non-Certification Course Title: UNIVERGE SV9500 SIP Signaling Gateway (SSG) Course Code: NTC3422420 Length: 3 Hours (Non-Certification)

Univerge 3C Installation and Configuration Certification Course R8.5 Course Code: NTC4812110 Course Length: 12-16 Hours UNIVERGE 3C NEC Meeting Center (NMC) - XMP 2017 Course Code: NTC4824101 Course Length: 12-16 Hours OR Univerge 3C Installation and Configuration Course Code: NTC4810100 Exam Fee: $799 Course Type: Live Course Length: 5 Days U3C Advanced Misc. Courses Univerge 3C Collaboration Integration and Administration Course Code: NTC4822500 Course Length: 6 Hours Suggested Prerequisites for live or online courses: Microsoft Windows Server and Active Directory Domain Services proficiency Following Microsoft Certifications or Equivalent: Microsoft Technology Associate (MTA) Microsoft Certified Solution Associate (MCSA) Microsoft Certified Solutions Expert (MCSE) See http://www.microsoft.com/learning/

NEC Business ConneCT (BCT) Pre-requisite Requirement: UNIVERGE SV8300 or UNIVERGE SV9300 or UNIVERGE 3C Certification NEC Business Connect (BCT) 8.X Installation and Configuration Course Code: NTC6834102 Course Length: 8-10 Hours NEC Business Connect (BCT) 8.X Basic Contact Center Course Code: NTC6834202 Course Length: 6 Hours NEC Business Connect (BCT) 8.X Advanced Contact Center Course Code: NTC6834502 Course Length: 6 Hours NEC Business Connect (BCT) 8.X Supervisor Course Code: NTC6834702 Exam Fee: 0 Course Length: 4 Hours (Non Certification) NEC Business Connect (BCT) 8.X Operator Course Code: NTC6834802 Exam Fee: 0 Course Length: 4 Hours (Non Certification) NEC Business Connect (BCT) 8.X Agent Course Code: NTC6834902 Exam Fee: 0 Course Length: 4 Hours (Non Certification)

NEC CallCenter Application Certification Flow Chart Pre-requisite Requirement: UNIVERGE SV8300 OR SV8500 OR SV9300 OR SV9500 Foundation Certification (Only one foundation certification required) Title: UCE ACD (CallCenterWorX/CCWX) 6.X Installation and Configuration Course Code: NTC7512505 Course Length: 12 Hours Title: QueWorX 8.X Installation and Configuration Certification Course Code: NTC7562511 Course Length: 4 Hours Please note: CallCenterWorX is the required pre-requisite for QueWorX Title: Global Navigator 10.X (GNAV) Installation and Configuration Certification Course Code: NTC7512531 Course Length: 12 Hours Please note: CallCenterWorX is the required pre-requisite for Global Navigator

UCE Application Certification Flow Chart Pre-requisite Requirement: UNIVERGE 3C OR SV8300 OR SV8500 OR SV9300 OR SV9500 Foundation Certification (Only one foundation certification required) Web Based Training: UCE Platform Training (OWX5000 / UC700 / UA5200) * UCE Platform (OW5000) 2016 Installation & Configuration Certification Course NTC7532501 Course Length 6 to 8 hours * UCE Attendant 2016 (UNIVERGE UA5200) Installation & Configuration Certification Course - NTC7532521 Course Length: 6 hours * UCE Desktop (UC700) 2016 Installation and Configuration Certification Course - NTC7532511 Course Length: 6 hours *UCE Mobility (MC550) 2016 Installation and Configuration Certification Course - NTC5632501 Course Length: 4 to 5 hours UCE Agent View NTC7535300 (non-certification) Exam Fee: $0 Curse Length: 2 hours *UNIVERGE SV8100 Foundation Pre-requisite qualifies for UCE Mobility as well. Unless indicated, these courses are required to receive technical support.

Pre-requisite Requirement: UNIVERGE 3C OR SV8100 OR SV8300 OR SV8500 OR SV9100 OR SV9300 OR SV9500 Certification (Technician must possess the correct VM foundation product certification for technical support) VoiceMail Product Training *UNIVERGE UM4730 R11.8 Administration Certification Course (OLT) Course Code: NTC7734111 Course Length: 8 hours * UNIVERGE UM4730 R11.8 Core Technologies Certification Course (OLT) Course Code: NTC7734121 Course Length: 8 hours *UM8000 Installation (OLT) Course Code: NTC3712100 Course Length: 6 hours VoiceMail Certification Flow Chart UM8700 VoiceMail Product Training *UM8700 R8.7 Administration and Advanced Administration Certification Course Course Code: NTC7774103 Course Length: 16 Hours *UM8700 R8.7 Core Technical Certification Course Course Code: NTC7774232 Course Length: 24 Hours *UNIVERGE UM8700 R8.7 Web Applications Certification Course Course Code: NTC7774221 Course Length: 1 Hour *UNIVERGE UM8700 R8.7 Availability Certification Course Course Code: NTC7774211 Course Length: 8 hours *UM8700 R8.7 Unified Messaging Certification Course Course Code: NTC7774122 Course Length: 16 Hours *SV8100 VM8000 InMail (OLT) Course Code: NTC7742105 Course Length: 4 Hours * UM8500 & AD64 to UM8700 Migration (Non Certification) Course Code: NTC7774190 Exam Fee: $0 Course Length: 3 Hours *UM8700 Digital Networking Course Code: NTC7774110 Course Length: 8 Hours * UM8700 R8.7 TeamQ (Non Certification) Course Code: NTC7774241 Exam Fee: $0 Course Length: 8 hours Understanding Call Routing in UNIVERGE UM8700 8.6 (Non Certification) Course Code: NTC7774250 Exam Fee: $0 Course Length: 3 Hours UM8700 NotifyExpress (Non Certification) Course Code: NTC7774160 Exam Fee: $0 Course Length: 1 Hour UM8700 UCConnect (Non Certification) Course Code: NTC7774180 Exam Fee: $0 Course Length: 1 Hours

WLAN Certification Flow Chart Pre-requisite Requirement: UNIVERGE 3C OR SV8100 OR SV8300 OR SV8500 OR SV9100 OR SV9300 OR SV9500 Foundation Certification (Only one foundation certification required) Wireless LAN Technology Training IP Ready Check Online Training Course Code: NTC1006140 Exam Fee: $0 Course Length: 4 hours *Wireless LAN MH240 Online Training Course Code: NTC5622800 Course Length: 4 to 5 hours Varaha umobility: Fixed Mobile Convergence Course Code: NTC5632800 Exam Fee: $0 Course Length: 4 to 5 hours * IP Ready Check and Varaha Mobility are applicable to UNIVERGE 3C, MH240 is not.

DSX, SL1100 and SL2100 Accreditation Flow Charts DSX Advanced Courses Required DSX Foundation Course TITLE: DSX Accreditation Course Course Code: NTC8912100 Length: 4 Hours TITLE: DSX Version 3 - Update Accreditation Course Code: NTC8912103 Type: Web Based Exam Fee: $0 Length: 1 Hour Advanced Courses Advanced courses can be taken in any order. Required SL1100 Foundation Course TITLE: SL1100 Accreditation Training Course Course Code: NTC8940000 Length: 2-3 Hours Required SL2100 Foundation Course TITLE: SL2100 3-Day Live Training Course Course Code: NTC8942100 Length: 3 Days Type: Live Instructor Led Classroom Training Class Fee: $500