SV8100 R5.0 (EMEA) Release Overview

Transcription

1 SV8100 R5.0 (EMEA) Release Overview Date: 18 February 2011 Version: V5.0 Issue 2

2 Contents 1. PRODUCT SUMMARY OVERVIEW NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (NON... 6 LICENSED) IP Address Collision Alarm Benefits Required Software and Hardware Required Training IP Address of 3 rd Party TAPI Device Benefits Required Software and Hardware Required Training Minibar confirmation Benefits Required Software and Hardware Required Training Transfer of un-dialled lines Benefits Required Software and Hardware Training Course Required Call-forward on one key Benefits Required Software and Hardware Training Course Required Guest Name to IP DECT Phone Benefits Required Software and Hardware Training Course Required Disconnect supervision operation for BCT wrapup Benefits Required Software and Hardware Training Course Required NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (INDIVIDUALLY LICENSED) ACD Skill Based Routing Benefits Required Software and Hardware Required Training XMLPro Benefits Required Software and Hardware Required Training NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (ADVANCED FEATURE LICENSE ITEMS) IP DECT Enhancements 2 nd Call Information Benefits Required Software and Hardware Training Course Required IP DECT Enhancements CLI on Transfer Benefits All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 2 of 36

3 5.2.2 Required Software and Hardware Training Course Required NETLINK: Multi-SIP carriers Benefits Required Software and Hardware Training Course Required Callback to Cell Phone Benefits Required Software and Hardware Training Course Required Memo Display Function Benefits Required Software and Hardware Training Course Required Name History of Outgoing Call Benefits Required Software and Hardware Training Course Required Automatic Access to InMail by CallerID Benefits Required Software and Hardware Training Course Required KCCIS Callback Benefits Required Software and Hardware Training Course Required External Paging Enhancement Benefits Required Software and Hardware Training Course Required SOFTWARE AND HARDWARE TECHNICAL DOCUMENTATION TECHNICAL COURSES DOCUMENT HISTORY...36 All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 3 of 36

4 1. PRODUCT SUMMARY Business today demands efficient, seamless communication to enable rapid decision-making and customer responsiveness. NEC s UNIVERGE 360 is our approach to help small to medium-sized businesses succeeds at this accelerated level by unifying all aspects of business communication. The UNIVERGE SV8100 Communications Server is an integral part of this initiative. The SV8100 Communications Server is the ideal system for small to medium-sized businesses that wish to compete and grow their businesses over time. This robust, feature-rich solution is scalable and can be expanded to meet your communications needs both now and in the future. Designed to be both versatile and scalable for growing business needs, the SV8100 supports IP, TDM video, wired or wireless. It also provides high-powered features and applications that can be transparently shared between branch or remote locations. Individuals, departments and locations can work more efficiently by using this feature to communicate seamlessly in real time. The UNIVERGE SV8100 Communications Server provides converged communications - telephony, data and video over an IP infrastructure. The solution is targeted at the small to medium sized business and supports between 8 and 512 users on a single site, and a variety of networking possibilities. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 4 of 36

5 2. OVERVIEW SV8100 R1 series software was introduced with the release of the UNIVERGE SV8100. The SV8100 continues to provide new and enhanced features with the release of 8100 R5.0 series software and new hardware items. R5.0 software and hardware includes the new and enhanced features :- SV8100 Software Non-license items IP Address Collision Alarm IP Address of 3 rd Party TAPI Device Minibar confirmation Transfer of un-dialled lines Call-forward on one key Guest Name to IP DECT Phone Disconnect supervision operation for BCT wrap-up Individually Licensed Items ACD Skill Based Routing XMLPro Advanced Feature License items IP DECT Enhancements Netlink: Multi-SIP carriers Callback to Cell Phone Memo function Name History of outgoing Call Automatic Access to VM by Caller ID KCCIS Callback External Paging Enhancement SV8100 Applications PC Programming MyCalls R3 Refer to MyCalls R3 Overview For additional information on the SV8100 please refer to Product Overview SV8100 R5 document. All training courses against new items require the relevant pre-requisite courses. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 5 of 36

6 3. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (NON LICENSED) 3.1 IP Address Collision Alarm IP Duplication can cause several issues, one typical issue is one way speech. The SV8100 can monitor IP duplication by using Gratuitous ARP (performing an ARP of own address/es.) to check if any other device is showing registered as this address. This is a periodic task performed every 5 minutes (non-programmable). The SV8100 can check for duplication of the CCPU IP addresses and IPLA IP addresses. See the following table for addresses checked, alarm name and priority. Collision check PRG Alarm display name Alarm display priority PRG Collision(01) 10 PRG Collision(02) 1 PRG GW:1 Collision(03) 2 PRG GW:2 Collision(04) 3 PRG GW:3 Collision(05) 4 PRG GW:4 Collision(06) 5 PRG GW:5 Collision(07) 6 PRG GW:6 Collision(08) 7 PRG GW:7 Collision(09) 8 PRG GW:8 Collision(10) 9 The alarm of the IP collision can be displayed with the following terminal types :- DT300 DT700 DTerm Displayed as below:- 1-4 FRI 8:53PM Collision(01) XXX List Dir ICM Prog All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 6 of 36

7 Or View Alarm reports in Pc Programming. Param 2 shows the IP address conflict, 2 is Collision(02). Note : This functionality is only available on same subnet, cannot be performed over routed networks Benefits Provides increased diagnostic facilities for field issues Required Software and Hardware SV8100 R5 Software All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 7 of 36

8 3.1.3 Required Training If SV8100 trained no extra training required To configure : PRG CMD Alarm 57 Set alarm as Not Set, Minor (def) or Major. PRG CMD Alarm 57 Set to Report (def: Off) PRG CMD Enter Extension to send alarm to. e.g 200 Or via Easy Edit. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 8 of 36

9 3.2 IP Address of 3 rd Party TAPI Device The SV8100 will show the IP address of CTI device currently connected to the 3rd party CTI interface (PRG CMD ). The IP Address is shown as a read only entry in PRG CMD PRG CMD Benefits Allows easy finding of 3 rd Party TAPI server connected to the SV Required Software and Hardware SV8100 R5 Software Required Training No extra training required. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 9 of 36

10 3.3 Minibar confirmation Pre R5When entering minibar items at a guest phone confirmation tones were not heard. From SV8100 R5 confirmation tones will be heard when entering minibar items on Guest phone. This will be heard after entering the quantity:- So operation would be Dial 781 (Service Code for Hotel Set Hotel Room Data) Dial Item number Press Hold Dial Quantity Press Hold At this point a confirmation tone will be heard. For SLT s Recall is used instead of Hold Benefits Gives confidence to the Hotel staff that the information has been taken Required Software and Hardware SV8100 R5 Software Hotel interface (PMSLite or PMS on PVA with front office software) Required Training If Hotel trained no extra training required All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 10 of 36

11 3.4 Transfer of un-dialled lines Will give the ability for a managing phone e.g. Operator the chance to transfer trunk toll restricted access to other extensions. Uses Walking Toll Restriction New Key: #04: Change Restriction Class Can have multiple keys with different codes stored or key with no code to allow operator to enter a code after pressing (useful if lots of codes, or operator using lots of keys already). Operation: Ext101 calls operator (100). Operator answers. Operator presses the programmable key followed by the Toll Restriction Code Operator receives Complete message. Ext 101 clears down. Ext 101 makes call with toll restriction assigned by operator for that single call. After call is complete, access is again blocked Benefits Allows central position to control outbound calls. Ideal for retail industry, warehouse, etc Required Software and Hardware SV8100 R5 Software Training Course Required If SV8100 trained no further training required. PRG CMD new key #04 and enter Toll Restriction Code or leave blank (leaving blanking will prompt the operator to enter the code after pressing the function key each time) or can use 851 and Key. Normal Toll Restriction programming required (PRG 21-14) All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 11 of 36

12 3.5 Call-forward on one key A new CFW Key function with destination. Allows multiple CFW keys to be programmed each having own forward type and destination. Can easily change between forwards. Toggle on and off by pressing same key. Available key list: 10: call forward - immediate 11: call forward - busy 12: call forward - no answer 13: call forward - busy/no answer 14: call forward - both ring Operation: Dial service code 851 Press Programmable key Dial 2 digits Key code (10,11 ) Dial number to be transferred Press Hold Benefits Gives bet user experience. Allows easy setting and using of forwards Required Software and Hardware SV8100 R5 Software Training Course Required If SV8100 trained no further training required. CMD Select Forward Type Enter destination All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 12 of 36

13 3.6 Guest Name to IP DECT Phone SV8100 R5 will allow Guest name to be sent to IP DECT phone when the Guest phone makes a call to the IP DECT Phone. This allows mobile Hotel staff to instantly recognize the caller and greet accordingly Benefits Improves service given by Hotel Staff, allowing professional and personal answer Required Software and Hardware SV8100 R5 Software Hotel interface (PMSLite or PMS on PVA with front office software) DAP firmware version 5 or above Training Course Required If SV8100 trained no further training required. No Programming is required to allow this feature. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 13 of 36

14 3.7 Disconnect supervision operation for BCT wrapup BCT often has agents using headset functionality, using the agent software to answer and control the phone. This is an excellent use of the phones and software together. Particularly when used with the disconnect supervision feature. Disconnect Supervision is a feature on the SV8100 that automatic clears down your phone when the incoming caller clears down. If the SV8100 has disconnect supervision enabled, at the end of the call the handset used by BCT would go idle and be available for another call or remain in a wrap-up (ACW) state until BCT sees further activity on the phone (e.g. lifting the handset). This is a useful feature and allows efficient call handling. For those agents using a handset or a headset plugged into the handset port and uses a cradle device to control the calls this can be an issue. When the incoming caller clears down, so does the BCT extension, however because the handset is off hook it creates a new dial tone state. This cause BCT to believe that the Agent is ready to come out of wrap up immediately. For this scenario it is better that that the agents do not have disconnect supervision. Therefore instead of the setting being global (PRG CMD ) it has been made a class of service setting (PRG CMD ). Therefore allowing those members that prefer disconnect supervision on to still have the efficiency and the BCT agents requiring the wrap-up functionality to have this disabled Benefits Allows all modules of BCT to be used with Headset/Handset and the users preferred settings Required Software and Hardware SV8100 R5 Software Training Course Required If SV8100 trained no further training required. PRG CMD Disconnect Supervision (COS) Enable/Disable for classes required PRG CMD Disconnection Supervision (Global) - Disable All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 14 of 36

15 4. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (INDIVIDUALLY LICENSED) 4.1 ACD Skill Based Routing Further enhancing the built in functionality of the SV8100, this function allows ACD incoming call to be distributed to the agent based on by skill level of the agent. This feature supports both Normal Login Mode and AIC Login Mode. Skill Based Routing can set to each ACD group. Skill Based Routing supports Normal Login and AIC Login. Priority range is 1 to 7. Priority 1 is highest priority. Call sequence First call arrives at the free agent with highest priority (priority 1). Second call arrives at the free agent with highest priority in this case as the priority 1 agent is unavailable the call arrives at the priority 2 agent. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 15 of 36

16 Third call arrives at the free agent with highest priority in this case as the priority 1 agent as has finished with previous call Only when priority 1 and 2 agents are unavailable will the priority 3 agent receive a call. If there are any agents assigned with the same skill level, the system distributes the call in order to agent s waiting time (as in standard ACD). If the LoginID (Agent) does not have a skill table assigned then the system will treat the agent as a highest level (level 1). When ACD Group overflow call happens, and the call is transferred to another group, then the behaviour of the call depends on transferred group setting. For example, when the call transfers from group 1 to group 2, skill base routing follows group 2 setting. The agent has to log off from ACD Group when the system data will be changed. Otherwise, the system data is not applied correctly Benefits Gives much more flexibility and control of how calls are delivered, ensuring calls are delivered to those best suited so the best possible service can be given Required Software and Hardware SV8100 R5 Software BE110869, LK-SYS-ACD-SKILLBASE-LIC, (2105) Required Training If ACD trained then no extra training required. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 16 of 36

17 To configure: Follow usual ACD Programming plus: NEW PRG CMD Enter Skill Table Number (1-512, def 0) against ID NEW PRG CMD Enable/Disable Skill Based Routing per group NEW PRG CMD For Skill Table and Group Enter Skill Level (1is highest Priority) So effectively Each Login ID has a Skill Table LoginID Skill Table And Each Skill Table has a skill for each group. ACD Grp 1 ACD Grp 2 ACD Grp 3 - ACD Grp 64 Skill Table Skill Table Skill Table Skill Table Skill Table So equates as: ACD Grp 1 ACD Grp 2 ACD Grp 3 - ACD Grp 64 Agent 1 (201) Agent 2 (202) Agent 3 (203) Agent 4 (204) Agent Agent 1 has highest Priority in ACD Grp 1, but lowest in ACD Grp 64. Or via Easy Edit All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 17 of 36

18 4.2 XMLPro XMLPro is a programming interface allowing access to the SV8100 System Data for partnered applications such as BCT, MyCalls, etc (currently working towards integrating with the interface). This allows the applications to help self import areas such as extensions, DDI s etc to make installation easier, ultimately approaching near self configuration. The interface also would allow applications to make changes to data, so give more control from the application user. The interface is as powerful as the application driving it! Benefits Allows greater integration between application and SV8100. Allows for easier installation for engineer and easier configuration by end user. Allows greater application possibilities Required Software and Hardware SV8100 R5 Software BE110868, LK-SYS-XMLPro-LIC, (0041) Required Training Details provided to partnering applications. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 18 of 36

19 5. NEW AND ENHANCED BUSINESS FEATURES - SOFTWARE (ADVANCED FEATURE LICENSE ITEMS) 5.1 IP DECT Enhancements 2 nd Call Information SV8100 R5 will support a 2 nd call indication. Whilst on a call (conversation only) a tone can be heard. It is then possible to use the answer button/* can to toggle. Notes: It is not possible to transfer call 1 and call 2 together. It is not possible for an IP DECT user to make an enquiry call whilst a 2 nd call is waiting It is not possible for an IP DECT user to transfer off the 1 st caller whilst a 2 nd call is waiting Benefits Makes you aware of another caller attempting to reach you, allows you to make a decision whether to continue call, and take another, or briefly speak to the new caller and return to existing call Required Software and Hardware SV8100 R5 Software BE110867, LK-SYS-V5000 Enhancements-LIC, (0034) All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 19 of 36

20 5.1.3 Training Course Required If SV8100 and IP DECT trained no further training required. New PRG CMD Call Waiting for standard SIP Terminal 0/1 disable/enable (def 0) Note: PRG CMD , Off Hook Signalling and PRG CMD Second Call must be enabled. Also the DAP must have multiple_call_appearances=yes and call_waiting_indication=waiting. As below : All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 20 of 36

21 5.2 IP DECT Enhancements CLI on Transfer Currently the transferring party number (name not supported) is displayed to an IP DECT phone. SV8100 R5 will support the original CallerID display after a call transfer for both Supervised and Unsupervised transfer. If no CLI is available on the trunk call Anonymous is displayed on the IP DECT handset Benefits Allows better recognition of callers and more accurate call history Required Software and Hardware SV8100 R5 Software BE110867, LK-SYS-V5000 Enhancements-LIC, (0034) Training Course Required If SV8100 and IP DECT trained no further training required. No programming is required to enable this feature. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 21 of 36

22 5.3 NETLINK: Multi-SIP carriers SV8100 R5 software introduces the ability to have multiple SIP Carriers when using Netlink. Previously only one SIP carrier was available; now up to 16 Carriers can be used (Max one per node). Cannot exceed the 200 Trunk Limit. This helps provide local breakout (reducing traffic and DSP usage across Netlink) and provided redundancy. Use Multiple Carrier The Internet NetLink System Use one DSP Use one DSP Primary IP Trunk No: Secondary IP Trunk No: Notes: Because each Node has its own details for the SIP area and cannot be replicated it is necessary to take configurations of each when performing SIP Trunk aspects. VLAN and QoS items are replicated so please take into consideration each nodes IT infrastructure. As if the secondary becomes a primary, it will take the original Primary s QoS and VLAN settings Benefits Allows local breakout for external calls. Allows redundancy with multiple trunk carriers Required Software and Hardware SV8100 R5 Software BE110867, LK-SYS-V5000 Enhancements-LIC, (0034) Total number of IP Trunk licenses - LK-SYS-IP-TRUNK1-LIC (BE107582) Licenses and hardware required under normal Netlink conditions. All licenses should be added to the Primary Node. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 22 of 36

23 5.3.3 Training Course Required If SV8100 VoIP trained then no further training required All systems should be Netlinked before programming. All Licenses should added to the Primary. PRG CMD set which trunks will be on which site. Each system should be connected to via Pc Programming or WebPro to program SIP Trunks. Each node is programmed as would be if programming a Single system (PRG CMD 10-28, 10-29, etc.) however the connection details (carrier address, registration details) will be different at each node. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 23 of 36

24 5.4 Callback to Cell Phone Extending the Mobile Extension functionality even further to remove outbound call charges. Rather than the normal call in to mobile extension and receive dial tone(for which the mobile would be charged for the call into the system), there is now the possibility to hangup after one ring and have the system callback. When answered this presents dialtone off the system in the same way Mobile extension normally works (the difference being that the Call charges are now at the SV8100). One ring and hang up Answer and receive dialtone Number matched in Speed dial and system Any call charges billed to system Notes: Can be used on ISDN BRI and PRI, SIP Trunks. Cannot be used with Analogue Trunks. If on answer by the Mobile no DTMF is seen within a set time, the call is disconnected. If all trunks are busy or not answer at the mobile, the call will not retry Benefits Improves mobility, allows call charges to be made against the system rather than the phone. Makes accounting easier. Means that workers can use their personal phone (if number entered) to make non charged calls for company purposes Required Software and Hardware SV8100 R5 Software BE110867, LK-SYS-V5000 Enhancements-LIC, (0034) All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 24 of 36

25 5.4.3 Training Course Required If SV8100 Trained no further training required. Set up Mobile Extension as usual, then: New PRG CMD Select Callback The following timers apply, however these should work in their default and only need changing if different times are required. New PRG CMD Set length of time to determine successful ring into Mobile ext and seen hang up (def: 3secs, approx. 1 ring) and receive call back. If ring for longer than this time the ME will answer as usual New PRG CMD Length of time the System will wait for an answer at the Mobile device after callback (def: 15 secs). Or if using timer classes (PRG Classes 1-15) New PRG CMD Set length of time to determine successful ring into Mobile ext and seen hang up (def: 3secs, approx. 1 ring) and receive call back. If ring for longer than this time the ME will answer as usual New PRG CMD Length of time the System will wait for an answer at the Mobile device after callback (def:15 secs). New PRG CMD Set how long to look for DTMF before disconnect (def: 30 secs) Or via Easy Edit All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 25 of 36

26 5.5 Memo Display Function This function gives the keyset user more information to allow better answer and handling of the incoming call. An incoming call can display pre-programmed information when incoming caller ID matches Common speed dialing. The information can be displayed automatically or key operation while ringing/conversation. Up to 84 characters, (28char x 3line) of free text (any information can be entered The information can be edited by PC programming or Web Pro. Incoming Call Incoming Call matches with CallerID entry LINE 001 1st SMB Group Press right cursor key to see extra memo info Addr:XXX ABC St., Dallas, TX Store:2010/2/12 Supported on DT330, DT700 and Softphone (Phone View) Benefits Improves user experience. Offers a near CTI type functionality for small sites. Easy to use Required Software and Hardware SV8100 R5 Software BE110867, LK-SYS-V5000 Enhancements-LIC, (0034) All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 26 of 36

27 5.5.3 Training Course Required If SV8100 Trained no further training required. Set up Mobile Extension as usual, then: New PRG CMD memo1 - Text for first line of display New PRG CMD memo2 - Text for second line of display New PRG CMD memo3 - Text for third line of display New PRG CMD Display Mode of Incoming Trunk - Sets which is displayed automatically when ringing. 0 Usual CLI and Name, 1 memo. Right key can toggle in either case. Or via Easy Edit All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 27 of 36

28 5.6 Name History of Outgoing Call Pre R5 Name was only shown as for Incoming history. This new function can display Speed dial name (Default) or Speed dial name and Extension name for outgoing call history Pre R5 R5 REDIAL Store DEL REDIAL-01 ABC Company Store DEL REDIAL Store DEL REDIAL-01 James 234 Store DEL Extension name is supported over Netlink, IP FeatureNet and KCCIS Benefits Makes it easier for user to select from Redial list Required Software and Hardware SV8100 R5 Software BE110867, LK-SYS-V5000 Enhancements-LIC, (0034) Training Course Required If SV8100 Trained no further training required. No configuration is required to enable the function. Uses the names in PRG CMD for external calls and PRG CMD for internal calls. PRG CMD LND outgoing mode - 0- Extension/Trunk Mode, 1- Trunk Mode (def) All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 28 of 36

29 5.7 Automatic Access to InMail by CallerID This function enables automatic log in to pre-programmed mail box when incoming caller ID matches Common speed dialing. A caller (with CLI Entry in Speed dials) can call into the SV8100 and bypass the enter mailbox number and password menu Benefits Allows user to dial directly into mailbox to deal with messages. Improves ease of use meaning more likely to check voice mails Required Software and Hardware SV8100 R5 Software BE110867, LK-SYS-V5000 Enhancements-LIC, (0034) All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 29 of 36

30 5.7.3 Training Course Required If SV8100 and InMail trained no further training required. New PRG CMD Automatic Access to Voice Mail by Caller ID - Enter Where are Subscriber mailboxes, are group mailboxes Route DDI to VM in usual method e.g. to VM ring group (102). Or via Easy Edit All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 30 of 36

31 5.8 KCCIS Callback This feature allows an extension to set KCCIS Call Back when the extension dialed across KCCIS is busy. When this feature has been set, the setting extension will receive call back as soon as the busy extension becomes available. Ext 101 calls Ext 201 (over KCCIS) but Ext 201 is busy (Ext 101 receives busy tone) Ext 101 performs Callback feature by pressing Callback key. When Ext 201 become free, a call is made to Ext 101. On answering the call at EXT 100, a call is then made from Ext 101 to Ext 201 Supported on DT300, DT700, Dterm and Softphone (Desktop Suite). Callback key must be programmed (not supported via service code or soft key Benefits Gives closer integration over KCCIS allowing caller to use functionality usually only on own system Required Software and Hardware SV8100 R5 Software BE110867, LK-SYS-V5000 Enhancements-LIC, (0034) Training Course Required If SV8100 and VoIP trained no further training required. PRG CMD 15-07, give extension a key Code 35 PRG Camp on Cancel time set on destination system. Amount of time to wait for destination to become available, if not callback cancelled. Default secs. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 31 of 36

32 5.9 External Paging Enhancement This function enables a VRS Message to be played while external paging. Useful for repeated messages or for professional sounding announcements. Dial External Paging code: 803 * Enter External Page Group No: 1 Dial VRS number: 001 Above numbers maybe different depending on group and message to be used. Only supports External paging, not available for internal or combined Benefits Gives more professional announcements and removes repetition. Excellent for Retail Outlets Required Software and Hardware SV8100 R5 Software BE110867, LK-SYS-V5000 Enhancements-LIC, (0034) Training Course Required If SV8100 trained no further training required. No new PRG CMD s. VRS message and Paging groups must be set as required. All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 32 of 36

33 6. SOFTWARE AND HARDWARE The following are new Software and Hardware items released with SV8100 R5 Software: Code Description Comments New Software/Licenses BE BE BE LK-SYS-V5000 Enhancements-LIC LK-SYS-ACD- SKILLBASE-LIC LK-SYS-XMLPro- LIC SV8100 Advanced Features License Skill Based Routing license for use with InACD XMLPro license for partnered applications to retrieve/set SV8100 configuration data N/A SV8100 R5.01 New Version of SV8100 software (R5) containing items listed within this document N/A PC Pro Pc Programming Tool for use with R5 System software N/A 1 st Party TSP 32 1 st Party TAPI Driver 32 bit Bit N/A 1 st Party TSP 64 1 st Party TAPI Driver 64 bit Bit N/A 3 rd Party TSP 32 3 rd Party TAPI Driver 32 bit Bit N/A 3 rd Party TSP 32 Bit 3 rd Party TAPI Driver 64 bit All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 33 of 36

34 7. TECHNICAL DOCUMENTATION The following Items have added/revised: Description Revision SV8100 System Hardware Manual (English) 4.0 SV8100 Features and Specification Manual 5.0 SV8100 Licensing Manual 1.5 SV8100 Hotel Manual 5.0 SV8100 VoIP Manual 5.0 SV8100 InMail System Guide 5.0 SV8100 MyCalls Installation Guide (1.6) SV8100 MyCalls CC Installation Guide (1.4) SV8100 MyCalls Enterprise Installation Guide (1.2) SV8100 ACD Manual 3.0 SV8100 Configuration Guide 2.0 SV8100 CTI Installation Manual 1.04a SV8100 Gigabit PoE Manual 3.0 SV8100 Netlink QoS Example 1.0 All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 34 of 36

35 8. TECHNICAL COURSES The following courses have been added: SV8100 R5 Update Training Description No. of Days 2hrs All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 35 of 36

36 9. DOCUMENT HISTORY Date Issue Changes 25/01/11 1 First Release 18/02/11 2 Amended IP DECT 2 nd Call waiting All rights are reserved. Reproduction whole or in part is prohibited without the written consent of the copyright owner. 36 of 36