BYOD - Setting up Email Access on your ios mobile device This document provides step-by-step instructions for setting up Cognizant e-mail on the native e-mail app of your ios mobile device. Note: - TruMobi supports ios versions 5.0 and above - If you face any difficulty completing the setup or have any queries related to TruMobi, please refer to the FAQ section of the guide - If the issue or query remains unresolved, please raise a GSD request under Networks & System Services > BYOD TruMobi Getting ready to set up Step 1 If you already have Cognizant email configured on your ios device, please remove that email profile before configuring TruMobi client on the same device. Note: If you have any third party MDM installed on your device, you will need remove it prior to registering with TruMobi. PAGE 1
Installing TruMobi client Step 2 Step 3 Step 4 Step 5 Go to Launchpad URL - https://m1c.cognizant.com from your mobile device browser Click install to download the TruMobi client App Login using your Cognizant credentials Note: CTS prefix is not required Accept the Terms and Conditions Step 6 Install the TruMobi client app PAGE 2
Enrolling & securing your device For ios 5/iOS 6 Users Step 7 ios5/6 Navigate to the installed TruMobi client App Step 8 ios5/6 Login using your Cognizant credentials Note: CTS prefix is not required Step 9 ios5/6 Click Ok to begin MDM profile installation and enrollment 1 2 Step 10 ios5/6 Install the MDM Profile 1 Click Install 2 Set a password PIN for your device if it does not exist, else use the existing PIN. 3 4 PAGE 3
For ios 7 Users Step 7 Navigate to the installed TruMobi client App Step 8 Login using your Cognizant credentials Note: CTS prefix is not required Step 9 ios7 ios7 ios7 Click Ok to begin MDM profile installation. Install Device Enrollment profile. Click Enroll 2 1 Click Install 3 4 Set a password PIN for your device if it does not exist, else use the existing PIN. 5 Step 10 ios7 Install the MDM Profile 1 PAGE 4
Click Install Please provide your PIN again 2 3 4 Request email access Step 11 Step 12 Step 13 Step 14 Go back to the TruMobi client App ipad Users: Click the settings icon on the right hand corner of top navigation bar iphone users: Click on + on the bottom navigation bar and click on Settings - Click on the 'Request for access' button, a request will be sent to the administrator to provide email access on your mobile device. - On approval you will be notified via e-mail. Please stay in online mode and unlocked status for at least 15 minutes to receive the apple push notification. Once your email settings are pushed to the device, you will find the email profile under: Settings >> General >> Profiles - Your email settings will be pushed to your mobile device. You can now use the native mail app to access Cognizant email PAGE 5
FAQ Section Go to top Access related 1. I am unable to download TruMobi client application (or) I am facing problems while trying to download the client application from m1c portal? This issue is internet connectivity and can be resolved by trying again once the internet connection is up. It could also be due to client side firewall restrictions. Request you to try your first-time email setup on Home Wi-Fi/Public Hotspot/Carrier network. 2. I am unable to proceed after login (or) I am facing problems on the login screen of m1c portal? - Please turn-off private browsing in your mobile browser (Settings > Safari > Privacy > Private Browsing should be disabled) - Also enable Java script in your mobile browser (Settings > Safari > JavaScript enabled) Setup related 1. I already have Cognizant email configured on my ios device using ActiveSync; do I need to remove that for TruMobi? Yes. Please remove any existing Cognizant email profile before requesting email access via TruMobi. Keeping the old email profile in your device would cause complications such as excessive battery drain, excessive data usage due to repeated exchange server syncs, and also cause email access via TruMobi to malfunction. 2. I submitted a request for email access via TruMobi and got a mail starting that the request for setting it up is pending with Admin. We have an approval process towards the email requests and you will get the mailer upon approval and email settings will be automatically pushed to your device. Please follow the steps in the approval mailer to configure the email settings if they are not automatically pushed. 3. I submitted a request for email access via TruMobi and I have also received an approval email. However I don t see Cognizant email configured on my device. How do I fix this issue? If the email settings are not yet configured, request you to stay in online mode and unlocked status for a period of at least 15 minutes to receive the apple push notification. The apple server will continue to access your device in intermittent intervals for a period of 24 hours from the time of approval to push the corporate email settings. If after 24 hours, the account is still not setup please login to the TruMobi client app, go to settings and submit the request for access email again and be in online and unlocked status for 10 minutes subsequent to the request. The apple server will try to push the settings to your device. If the account is still not setup, please raise a GSD request under Networks & System Services > BYOD TruMobi PAGE 6
4. I am currently using ios6 and plan to upgrade to ios7. Do I need to repeat the setup process after the upgrade? No, your email client will continue to function after the upgrade. The next time you log into TruMobi client, you will be prompted to install an additional device enrollment certificate. Please follow the steps below and complete the certificate installation. Step 1: If you get this message, Click Continue Step 2: Provide your Cognizant credentials to log in. Click Ok to enroll your device Step 3: Click Enroll Step 4: Click Install and complete the installation. Please provide your PIN PAGE 7
5. How do I regenerate my email certificate? Go to device settings Navigate to - Settings > Security > General > Profile > Remove TruHubOneC For ios 5/iOS 6 users, repeat steps 7 to 10 (or) For ios 7 users, repeat steps 7 to 10 Security related 1. Why do I need to set a Device PIN on the device? The device PIN is a mandatory requirement as part of the BYOD policy to secure your device as well as the enterprise data on the email client. 2. Will TruMobi client remove my personal email profile(s)? No, TruMobi client will not remove your personal email as it has no control over your personal data. So the personal email account(s) will continue to maintain status quo. 3. If I install TruMobi client, will Cognizant monitor/log my device(s) usage or access my personal data? No, Installing TruMobi client does not provide Cognizant, access to personal information in your device(s). 4. Will the remote-wipe through Cognizant TruMobi client erase my personal information? No, remote wipe via TruMobi client will only delete Cognizant email/cognizant data. 5. Can I maintain separate Contacts which won t be integrated with Cognizant Exchange server? Yes To maintain separate contacts you need to create contact from All on My ipad for ipad and create contact from All on My iphone for iphone. 6. Will Cognizant provide me an iphone to participate in this Pilot? No. PAGE 8
Support related 1. Which ios versions and ios devices are currently supported by TruMobi? The TruMobi supports ios versions 5.0 and above. Performance related 1. After installing TruMobi client, I am facing one or more of these issues excessive battery drain, significant increase in data consumption, duplicate entries in calendar and recurrent calendar invite(s). These issues are caused by repetitive sync of both the existing exchange account using active synch and the newly added account. Please remove your old Active Sync configuration from the device for the newly added profile to work properly. Uninstalling TruMobi / removing MDM profile 1. How do I uninstall the TruMobi client app? Long press on TruMobi client app icon and tap on x to uninstall the app (or) Navigate to - Settings > General > Usage > Select TruMobi app > Delete App 2. How do I remove the TruMobi MDM profile? Go to device settings Navigate to - Settings > Security > General > Profile > Remove TruHubOneC This will remove the TruMobi MDM profile and the corporate email account from the device. If the issue or query remains unresolved after refering to this document, please raise a GSD request under Networks & System Services > BYOD TruMobi TruMobi