USER GUIDE Cmtrade OMi Management Pack fr Citrix Versin: 2.0 Prduct release date: Octber 2017 Dcument release date: Octber 2017
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Cntents 1 Intrductin 6 Abut Citrix 6 Abut OMi 7 Abut Citrix MP 7 Architecture 9 2 Installing and cnfiguring 11 Installatin requirements 12 Preparing OMi envirnment 12 Installing Citrix MP n a standalne OMi management server 13 Installing Citrix MP n the OMi management server in a distributed envirnment 13 Verifying installatin Citrix MP n OMi management server 15 Preparing managed ndes fr Citrix MP installatin 15 Assigning Citrix cnfiguratin plicies t the management server 16 Licensing Citrix MP 17 Generating license request file 18 Requesting and retrieving licenses 18 Activating licenses n the management server 19 Installing Citrix MP n managed ndes 20 Deplying the Citrix MP Discvery management template 20 Initial discvery 21 Assigning Citrix management templates 21 Installing and cnfiguring Citrix MP reprting 22 3 Remving 24 Remving the Citrix MP Cnfiguratin frm Managed Ndes 24 Remving Citrix MP frm the Management Server 25 Remving Citrix MP Reprting frm the HPE OBR 26 4 Using 27 Discvered Cnfiguratin Items 27 4
Citrix MP Tls 29 Generic Citrix MP Tls 30 Applicatin-Specific Citrix MP Tls 31 Template Grups and Plicies 37 Dashbards 45 Graphs 46 Reprting 47 5
Chapter 1 Intrductin This chapter intrduces the Cmtrade OMi Management Pack fr Citrix (Citrix MP) and explains hw it interacts with Operatins Manager i (OMi) and Citrix. Abut Citrix Citrix is the leader in applicatin and desktp virtualizatin, prviding a cmplete, flexible slutin that delivers Windws applicatins and desktps t any user n any device while keeping valuable infrmatin lcked dwn in the datacenter. Citrix applicatin and desktp virtualizatin technlgy helps yur rganizatin keep pace with changing business demands while increasing prductivity, simplifying management, imprving security, and reducing csts. Citrix MP supprts the fllwing Citrix prducts: Citrix XenApp/XenDesktp Citrix XenApp is the central sftware cmpnent f the Citrix Windws applicatin delivery infrastructure, it transfrms Windws applicatins int secure mbile services. XenApp is an n demand applicatin delivery slutin that enables any Windws applicatin t be virtualized, centralized, and managed in the data center and instantly delivered as a service t users anywhere n any device. Citrix XenDesktp delivers full Windws VDI as well as virtual applicatins as secure mbile services and enables access t applicatins, desktps, and data. Citrix StreFrnt Citrix StreFrnt is an enterprise applicatin stre that helps IT enable mbility while allwing users t wrk frm any device. It imprves enterprise security and simplifies deplyments t make it easier t manage multi-site XenApp and XenDesktp envirnments. Citrix License Server Citrix License Server allws licenses t be shared acrss the netwrk. It stres license files that yu need t license yur prduct. Citrix Prvisining Server Citrix Prvisining s (PVS) allws yu t have a single instance image management f yur virtual machines hsted in the XenApp/XenDesktp envirnment. 6
1 Intrductin The cmputers are prvisined and re-prvisined in real-time frm a single shareddisk image, which eliminates the need t manage and patch individual systems. Fr mre infrmatin, see the Citrix related dcumentatin. Abut OMi OMi is the event management fundatin fr a cmplete Business Management (BSM) mnitring slutin. It cnslidates all IT infrastructure mnitring t prvide a cmmn structured event management mdel that applies the same prcesses t bth business service management and IT infrastructure management. It enables yu t keep track f all the events that ccur in yur mnitred envirnment. OMi prvides autmated mnitring and integratin f multiple external applicatins. All event and perfrmance management riginating frm servers, netwrks, applicatins, strage, and ther IT sils in yur infrastructure are cnslidated int a single event stream in an advanced, central event cnsle. The cnsle displays mnitring alerts t the apprpriate team f peratrs. Yu can quickly identify, mnitr, trublesht, reprt n, and reslve prblems in yur distributed IT envirnment. These abilities make it pssible fr yu t imprve the perfrmance and availability f the infrastructure and services in yur mnitred envirnment, adding t the efficiency and prductivity f yur business. OMi helps yu lcate and slve event-related issues befre business service quality degrades. It ffers the tls that help peratrs slve prblems withut invlving a subject matter expert. With centralized, cnslidated infrmatin, yu can create cnsistent, reusable, and ptimized prcesses fr even respnse. Fr mre infrmatin, see the OMi dcumentatin, lcated at: http://supprt.penview.hp.cm/selfslve/manuals Abut Citrix MP Citrix MP is an availability and perfrmance management slutin that extends the end-tend service mnitring capabilities f OMi t include the Citrix infrastructure. It fully integrates tplgy, health, and perfrmance data int the OMi Operatins Cnsle, prviding the peratins verview acrss the Citrix XenApp/XenDesktp envirnment and enabling delivery f effective business service management. Citrix MP enables users t mnitr, detect, trublesht, slve, and prevent prblems ccurring in netwrks, systems, and applicatins Citrix envirnment. It als prvides alerts generated accrding t availability, perfrmance, cnfiguratin r security situatins that are identified. Citrix MP prvides the fllwing majr features: Discvery and visualizatin Autmatic discvery and visualizatin f the Citrix envirnment ( XenApp/XenDesktp, StreFrnt, Prvisining s, and License Server) using tplgy view and event, health, and perfrmance perspectives. 7
1 Intrductin Centralized mnitring f the Citrix discvered hierarchies via the OMi Administratin Cnsle. Health, availability, and perfrmance mnitring Mnitring f the Citrix envirnment health and state frm cnnectivity issues t utilizatin, lad, and availability. Detectin f perfrmance degradatin befre it affects end users. Mnitring f Citrix cmpnents and tasks Autmatic detectin f the Citrix cmpnents, such as: XenApp/XenDesktp: Delivery Cntrller, Applicatins, Virtual Machines, s, Hypervisr Cnnectin, Site, Delivery Grups StreFrnt: Server, s, Brker, Receiver, Stre, Farm License Server: Server, s, Prts, license files Prvisining s: Servers, s, Device Cllectin, Stre, Farm, vdisks Mnitring f the Citrix tasks such as: StreFrnt sites availability and perfrmance XD cntrller brker availability and perfrmance frm StreFrnt pint f view User lgn prcess and perfrmance XD delivery grup availability, perfrmance, and health Server OSes health Essential Citrix services and service interfaces Citrix license usage and license services TCP/IP prt availability Virtual desktp RAM cache utilizatin Size f the device disk cache n a server Netwrk lad Citrix PVS server services Prblem identificatin and reslving mechanism Generating messages accrding t different availability, perfrmance, cnfiguratin, r security prblems and srting them by users-prfiles, s that the users see nly messages they need. Event prpagatin t tplgy t visualize cmpnents in errr state. Prviding infrmatin that can help yu identify the cause f a prblem and pssible slutins with instructins. Operatr initiated actins that address frequent Citrix peratins. 8
1 Intrductin Reprting functinality based n HPE Operatins Bridge Reprter Cllecting data frm the Citrix envirnment and keeping it fr reprt generating purpses. Generating reprts frm the cllected data cnsidering user-defined scpe and parameters. The Citrix MP includes the fllwing cmpnents fr mnitring the health and status f the Citrix envirnment: Management Templates and Aspects Perfrmance Dashbards Run-time Mdel (RTSM) Views Graph Templates Plicy Templates Tls Reprt Templates (available within HPE Operatins Bridge Reprter) Agentless mnitring with XAXD Machine agent Citrix MP prvides an XAXD Machine agent fr the perfrmance mnitring f the Server OS machines prvisined by Citrix XenApp and XenDesktp. A Citrix MP XAXD Machine agent eliminates a need t install the HPE Operatins agent sftware n thse machines. Architecture The Citrix MP envirnment is a set f systems and cmpnents that discver, analyze, and manage the specified data in the Citrix infrastructure. It fully integrates tplgy, health, and perfrmance data int the OMi Operatins Cnsle, prviding the peratins verview acrss Citrix. The Citrix MP envirnment cnsists f the fllwing parts: Citrix MP Citrix mnitred ndes Citrix MP is installed n the Operatins Manager i server. It cnsists f the Cntent Pack and RTSM. The Citrix cmpnents are installed n the OMi managed ndes (systems with the installed HPE Operatins Agent). Citrix MP subagent shuld be installed n the fllwing Citrix systems t prvide mnitring capabilities: Fr Citrix XenApp/XenDesktp: XAXD Delivery Cntrller Fr Citrix StreFrnt: StreFrnt Server The License Server and Prvisining s are mnitred withut the Citrix MP subagent. 9
1 Intrductin XAXD Machine Agent XAXD Machine Agent is a Citrix MP cmpnent installed n a separate mnitred nde fr the perfrmance mnitring f the Server OS machines prvisined by Citrix XenApp and XenDesktp. The HPE Operatins Agent and Citrix MP subagent shuld be als installed n this system. This diagram shws hw the systems and cmpnents in the Citrix MP envirnment interact with each ther: Figure 1 1: Citrix MP envirnment 10
Chapter 2 Installing and cnfiguring This chapter summarizes prcedures t install and cnfigure the Citrix MP n the OMi and the Citrix sides: 1. Check system requirements. Fr mre infrmatin, see Installatin requirements n the next page. 2. Befre installing Citrix MP, perfrm necessary prcedures t prepare the OMi envirnment. This includes installing the HPE Operatins Agent n the Citrix XenApp/XenDesktp, StreFrnt, License Server systems that yu want t mnitr, adding them t OMi as managed ndes and granting certificate t these systems. If yu installed an HPE Operatins Agent t mnitr this system befre, yu can als use it fr the Citrix MP. Fr detailed prcedures, see Preparing OMi envirnment n the next page. 3. Install the Citrix MP in OMi management server. If yu have a distributed OMi envirnment, the prcedure is different. Fr a detailed prcedure, see: Installing Citrix MP n a standalne OMi management server n page 13 Installing Citrix MP n the OMi management server in a distributed envirnment n page 13 4. Prepare the OMi managed ndes fr the Citrix MP installatin. Fr a detailed prcedure, see Preparing managed ndes fr Citrix MP installatin n page 15. 5. Assign Citrix MP cnfiguratin plicies t the management server. Fr a detailed prcedure, see Assigning Citrix cnfiguratin plicies t the management server n page 16. 6. Perfrm licensing related tasks. Fr a detailed prcedure, see Licensing Citrix MP n page 17. 7. Install Citrix MP n managed ndes. Fr a detailed prcedure, see Installing Citrix MP n managed ndes n page 20. 8. Deply the Citrix Discvery management template t the ndes with the Citrix envirnment yu want t mnitr (XenApp/XenDesktp, StreFrnt, License Server, XAXD Machine Agent). Fr a detailed prcedure, see Deplying the Citrix MP Discvery management template n page 20. 9. Perfrm initial discvery f the Citrix envirnment. Fr a detailed prcedure, see Initial discvery n page 21. 11
2 Installing and cnfiguring 10. Assign the Citrix MP management templates t the managed ndes that yu want t mnitr. Fr a detailed prcedure, see Assigning Citrix management templates n page 21. 11. If yu want t use the Citrix MP reprting functinality based n HPE Operatins Bridge Reprter (HPE OBR), perfrm the necessary installatin and cnfiguratin tasks. Fr a detailed prcedure, see Installing and cnfiguring Citrix MP reprting n page 22. Installatin requirements Fr detailed infrmatin n Citrix MP and OMi including hardware and sftware requirements, perating systems supprt, installatin and cnfiguratin prcedures, See the prduct related dcumentatin at: http://supprt.penview.hp.cm/selfslve/manuals Befre yu start with the Citrix MP installatin, make sure that the installatin requirements are met. The fllwing required sftware is installed and cnfigured. Fr the supprted versins f the required sftware, see the Citrix MP Supprt Matrix. OMi fr Linux r OMi fr Windws Citrix XenApp/XenDesktp Citrix StreFrnt Prvisining s License Server HPE Operatins Bridge Reprter (HPE OBR) On the Citrix XenApp/XenDesktp, StreFrnt, and Prvisining Server systems that yu want t mnitr, a user accunt with administratr's rights exists. The fllwing OMi Management Pack is installed: OMi Management Pack fr Infrastructure. Preparing OMi envirnment Befre installing Citrix MP, make sure that the OMi envirnment is cnfigured apprpriately and is prepared fr installatin.perfrm these prcedures fr every system that yu want t mnitr using Citrix MP. Fr detailed infrmatin n Citrix MP and OMi including hardware and sftware requirements, perating systems supprt, installatin and cnfiguratin prcedures, see the prduct related dcumentatin at: http://supprt.penview.hp.cm/selfslve/manuals 1. Install the HPE Operatins Agent n every nde that yu want t mnitr using Citrix MP. 12
2 Installing and cnfiguring If yu used the HPE Operatins Agent t mnitr the managed ndes Citrix envirnment befre, yu can use this agent als fr the Citrix MP. If the OMi agent is already installed, skip this prcedure and cntinue with installing MP. 2. Add a new nde that yu want t mnitr using Citrix MP. In the OMi Administratin cnsle, select Administratin > Setup and Maintenance > Mnitred Ndes and then add a new nde with the supprted Citrix applicatin installed. 3. Grant a certificate request fr the nde In the OMi Administratin cnsle, select Administratin > Setup and Maintenance > Certificate Requests, then select the pending certificate request fr the nde and grant it. Installing Citrix MP n a standalne OMi management server Run the installatin f the Citrix MP n the OMi management server. 1. Lg in t the OMi management server as administratr. 2. Munt the Citrix MP installatin ISO image r extract the cntent f the ZIP file t the installatin dept (<InstallDept>). 3. In the cmmand-line cnsle, run the fllwing cmmand: On Windws: "<OvInstallDir>\nnOV\perl\a\bin\perl.exe" "<InstallDept>\CTXMPi_ Install.pl" On Linux: # <InstallDept>/CTXMPi_Install.pl 4. Fllw the prmpts and prvide the username and passwrd that yu use t lg in t the OMi management server. If yu have a cnfigured HTTPS server, grant the certificate when prmpted by clicking y. Installing Citrix MP n the OMi management server in a distributed envirnment Run the installatin f the Citrix MP n the OMi management server. 1. Lg in t the OMi management server as administratr. 2. Munt the Citrix MP installatin ISO image r extract the cntent f the ZIP file t the installatin dept (<InstallDept>). 13
2 Installing and cnfiguring 3. In the cmmand-line cnsle, run the fllwing cmmand: On Windws: "<OvInstallDir>\nnOV\perl\a\bin\perl.exe" "<InstallDept>\CTXMPi_ Install.pl nimprt" On Linux: # <InstallDept>/CTXMPi_Install.pl nimprt Fllw the prmpts and prvide the username and passwrd that yu use t lg in t the OMi management server. If yu have a cnfigured HTTPS server, grant the certificate when prmpted by clicking y. i Imprtant If yur distributed envirnment cntains mre than ne Gateway server, run this cmmand n every Gateway server system. 4. Lg in t the OMi Administratin Cnsle as administratr. 5. Imprt the RTSM package: a. Switch t the Package Manager (Administratin > RTSM Administratin > Package Manager). b. Click Deply packages t server (frm lcal disk). c. In the Deply Packages t Server windw, click Add. d. Navigate t the Citrix MP installatin dept, select the HPOprCtx.zip package, and then click Open. e. In the Deply Packages t Server windw, click select the HPOprCtx.zip package and then click Deply. f. In the Status Reprt windw, click OK. 6. Imprt the Cntent Pack: a. Switch t the Cntent Packs View (Administratin > Setup and Maintenance > Cntent Packs). b. Click Imprt Cntent Pack Definitins and Cntent... c. In the Imprt Cntent Pack windw, click Chse File, navigate t the Citrix MP installatin dept, then select the OMi_Management_Pack_fr_Citrix.zip, and then click Imprt. d. In the Result windw, click Clse. 7. Imprt the Wrkspaces: a. Cnnect t the OMi Gateway server. n Nte If yu use mre than ne Gateway servers and lad balancing, yu need t perfrm this prcedure just n ne f them. b. Cpy all files frm the fllwing lcatin: 14
2 Installing and cnfiguring On Linux: Frm /var/pt/ov/shared/spi-share/ctxspi/ws t /pt/hp/bsm/cnf/uimashup/imprt/tlad/pages On Windws: Frm %PrgramData%\HP\HPBTOSftware\shared\SPI- Share\ctxspi\ws t %TOPAZ_HOME%\cnf\uimashup\imprt\tlad\Pages c. G t OMi jmx cnsle (http://<gateway>:29000) and lg in by using the jmxcnsle credentials. n Nte By default, remte access t jmx-cnsle is blcked. If it needs t be enabled d s via Infrastructure Settings > cntext "Security". d. In the Fundatins sectin, click the Fundatins:service=UIMDataLader link. e. Search fr the blean ladalldata sectin, then specify value 1 fr custmer ID, and then click Invke. Verifying installatin Citrix MP n OMi management server After the installatin cmpletes, Citrix MP related files and flders are lcated at: Windws: %PrgramData%\HP\HP BTO Sftware\shared\SPI-Share\ctxspi Linux: /var/pt/ov/shared/spi-share/ctxspi The fllwing new entities display in the OMi Administratin Cnsle: Cntent Packs View (Administratin > Setup and Maintenance > Cntent Packs): OMi Management Pack fr Citrix Cnfiguratin Flders (Administratin > Mnitring > Management Templates and Aspects): Citrix Management Package Manager (Administratin > RTSM Administratin > Package Manager): HpOprCtx Preparing managed ndes fr Citrix MP installatin Perfrm this prcedure n all managed ndes that will be mnitred with the Citrix MP. 1. Lg in t the OMi Administratin Cnsle as administratr. 2. Switch t the Nde Views by selecting Administratin > Setup and Maintenance > Mnitred Ndes. 3. Expand Predefined Nde Filters and then click Mnitred Ndes. A list f the managed ndes added t this management server displays in the All Ndes pane. 4. Right-click a managed nde and then select List Assignments fr Selected Item... 5. In the Assignments windw, click the New Assignments... icn and then select Assign 15
2 Installing and cnfiguring Management Template... An Assign and Deply Management Template wizard starts. 6. Select Citrix Base and then click Next. 7. In the Parameter Summary windw, review the specified parameters, make sure that the Enable Assignment(s) ptin is selected, and then click Finish. 8. After the deplyment runs successfully, click OK in the Summary windw. Repeat this prcedure fr each managed nde that will be mnitred with the Citrix MP. Assigning Citrix cnfiguratin plicies t the management server Assign Citrix cnfiguratin plicies t the management server and cnfigure a Citrix MP user accunt with permissins t access Citrix functinality. Yu shuld assign the available cnfiguratin plicy templates depending n yur envirnment: 1. Lg in t the OMi Administratin Cnsle as administratr. 2. Switch t the Nde Views by selecting Administratin > Setup and Maintenance > Mnitred Ndes. 3. Expand Predefined Nde Filters and then click Mnitred Ndes. A list f the managed ndes added t this management server displays in the All Ndes pane. 4. Right-click the management server nde and then select List Assignments fr Selected Item... 5. In the Assignments windw, click New Assignments... and then select ne f the fllwing: If yur envirnment includes all Citrix cmpnents supprted with Citrix MP (XAXD, StreFrnt, Machine Agent, PVS), select Assign Management Template... If yur envirnment des nt include all Citrix cmpnents supprted with Citrix MP (XAXD, StreFrnt, Machine Agent, PVS), select Assign Aspect... License Server des nt require specific cnfiguratin. Depending n yur selectin, an Assign and Deply wizard starts. 6. If yu want t assign the cnfiguratin management template, select Citrix Cnfiguratin. If yu want t assign plicy templates fr specific Citrix cmpnent, select the fllwing plicy templates: Fr StreFrnt mnitring: CTX-SFCnfig Fr XenApp/XenDesktp mnitring: CTX-XAXDCnfig Fr XAXD Machine Agent: CTX-XAXDMACnfig, CTX-CmputerCnfig, and CTX- 16
2 Installing and cnfiguring XAXDCnfig Fr Prvisining s mnitring: CTX-PVSCnfig Yu will assign each plicy template separately. Click Next. 7. In the Assign and Deply wizard fr management template r plicy template, prvide the fllwing cnfiguratin settings fr accessing and mnitring Citrix envirnment: StreFrnt: Stre name and user accunt that can lg in t the stre web (yu can use wildcards). It is recmmended that user accunt has at least ne applicatin r desktp assigned. XAXD: XenApp/XenDesktp site name, the site administratr accunt with the Lg n as a service right, and the Citrix Directr URL Cmputer: Delivery Cntrller r Prvisining Server hstnames and lcal administratr accunts n these systems (use a cmma as a delimiter, fr example, DC1,DC2,DC3); virtual machines hstnames (yu can use wildcards t specify virtual machines hstnames, fr example, XADC1-*.dmain.lcal), virtual machines administratr accunts XAXD Machine Agent: hstname f the system where the Citrix MP XAXD Machine Agent will be installed and the list f Delivery Cntrllers (use a cmma as a delimiter, fr example, DC1,DC2,DC3) that yu want t mnitr with the XAXD Machine Agent (that the XAXD Machine Agent will cnnect t) PVS: PVS Farm dmain name and the farm administratr accunt. T specify the hstname, use the fully-qualified dmain name (FQDN). Click Next. 8. In the Parameter Summary windw, review the specified parameters, make sure that the Enable Assignment(s) ptin is selected, and then click Finish. 9. After the deplyment runs successfully, click OK in the Summary windw. The CTX_Cnfig.jsn cnfiguratin file is created in the fllwing directry: On Linux: /var/pt/ov/shared/spi-share/ctxspi/cnf On Windws: <PrgramData>\HP\HP BTO Sftware\shared\SPI- Share\ctxspi\cnf Yu can later change cnfiguratin, see the OMi dcumentatin fr detailed instructins. Licensing Citrix MP Befre yu can start using Citrix MP, yu must btain a valid license key fr each Citrix XenDesktp Delivery Cntrller (DDC) r StreFrnt server, Prvisining server that yu want t mnitr Citrix MP licenses are nde lcked. The number f Citrix MP licenses depends n the number f users n the Citrix license and the type f Citrix license yu 17
2 Installing and cnfiguring wn. If yu upgrade yur licenses r yu increase the number f Citrix user licenses yu will have t upgrade r purchase additinal Citrix MP licenses. Yu can use as many servers as needed t supprt the number f purchased user licenses. The Machine Agent des nt require a license file because it first cmmunicates t the DDC befre it can perate. Prerequisite Yu have already bught the Citrix MP licenses and have an entitlement rder. 1. Generate the license request file. See Generating license request file belw. 2. Obtain the license activatin file. See Requesting and retrieving licenses belw. 3. Activate licenses n the management server. See Activating licenses n the management server n the next page. 4. Deply the license files t the applicable managed ndes with Citrix envirnment yu want t mnitr. See Installing Citrix MP n managed ndes n page 20. Generating license request file 1. Lg in t the OMi Administratin Cnsle as administratr. 2. Switch t the Nde Views by selecting Administratin > Setup and Maintenance > Mnitred Ndes. 3. Expand Predefined Nde Filters and then click Mnitred Ndes. A list f the managed ndes added t this management server displays in the All Ndes pane. 4. Right-click the management server nde and then select Launch Tl... 5. In the Select Tl windw, select the CTX-1.Clear License Request File n Mgmt Server tl, and then click Run. 6. After the tl runs successfully, click Clse in the Executin Result windw. 7. In the All Ndes pane, select ne r mre managed ndes with the Citrix XenApp/XenDesktp, right-click n them, and then select Launch Tl... 8. In the Select Tl windw, select the CTX-2.Generate License Request fr Nde tl, and then click Next. 9. In the Specify Parameters windw, specify yur cmpany name and then click Run. 10. After the tl runs successfully, click Clse in the Executin Result windw. The ctxmpi_license_requests.dat is generated in <PrgramData>\HP\HP BTO Sftware\shared\SPI-Share\ctxspi\cnf. Requesting and retrieving licenses After yu create a license request file, yu can btain the licenses frm the licensing prtal. Prerequisite 18
2 Installing and cnfiguring Yu have already bught the Citrix MP licenses and have an entitlement rder. Have yur purchase rder (PO) infrmatin ready. 1. Cnnect t the web licensing prtal at: http://managementpacks.cmtrade.cm/licensing 2. If yu already have a licensing prtal accunt, click Sign in, enter yur user name and passwrd, and then click Lgin. Otherwise, create an accunt and then sign in with a newly created user accunt. 3. Click the License Activatin link and then enter the Entitlement Order in the text bx. Click Next. 4. Select Citrix MP, brwse fr yur license request file, and then click Send Request. Within a few minutes, yu shuld receive an email with a license activatin file ctxmpi_ licact_new.dat attached. If yu have issues with licensing prtal r any license issues, yu can send the generated license request file by e-mail t the CmTrade Licensing Department at: spilicensing@cmtrade.cm. Ensure that yur email cntains issue descriptin, cmpany infrmatin, and the purchase rder number if requesting permanent licenses. Yu will receive a license activatin file ctxmpi_licact_new.dat by e-mail. Activating licenses n the management server After yu submit yur license request fr Citrix MP licenses t the web licensing prtal, yu get an email with a prduct license activatin file ctxmpi_licact_new.dat attached. Save this file at: %PrgramData%\HP\HP BTO Sftware\shared\SPI-Share\ctxspi\cnf. Befre yu start using Citrix MP, activate the licenses. 1. Lg in t the OMi Administratin Cnsle as user admin. 2. Switch t the Nde Views by selecting Administratin > Setup and Maintenance > Mnitred Ndes. 3. Expand Predefined Nde Filters and then click Mnitred Ndes. A list f the managed ndes added t this management server displays in the All Ndes pane. 4. Right-click the management server nde and then select Launch Tl... 5. In the Select Tl windw, select the CTX-3.Merge License Activatin Cdes n Mgmt Server tl, and then click Run. 6. After the tl runs successfully, click Clse in the Executin Result windw. 7. Right-click the management server nde and then select Launch Tl... 8. In the Select Tl windw, select the CTX-List License Activatin Cdes tl, and then click Run. The ctxmpi_licact.dat file is created in the fllwing directry: Windws: %PrgramData%\HP\HP BTO Sftware\shared\SPI-Share\ctxspi\cnf. 19
2 Installing and cnfiguring Linux: /var/pt/ov/shared/spi-share/ctxspi/cnf Installing Citrix MP n managed ndes Run the CTX-Install tl t deply the Citrix MP cnfiguratin file, license file, create and start Citrix MP related services n every managed nde that will be mnitred with the Citrix MP. 1. In the All Ndes pane, right-click the managed nde that yu want t mnitr using Citrix MP and then select Launch Tl... 2. In the Select Tl windw, select the CTX-Install tl, and then click Run. 3. After the tl runs successfully, click Clse in the Executin Result windw. The ctxmpi_licact.dat (licensing infrmatin) and CTX_Cnfig.jsn (cnfiguratin) are saved n the managed nde. The fllwing services are created and started: After yu run the CTX-Install tl, the Citrix MP subagents are registered with OMi Operatins Agent n the respective ndes. Depending n the plicy templates assigned fr specific Citrix cmpnent, the fllwing subagents are registered: ctxspimagt "Citrix MPi Machine Agent" - if a machine agent related plicy is deplyed. ctxmpisfagt "Citrix MPi StreFrnt Agent" - if a StreFrnt related plicy is deplyed. ctxmpixaxdagt "Citrix MPi XAXD Agent" - if a XenApp/XenDesktp related plicy is deplyed. Deplying the Citrix MP Discvery management template Befre yu can discver Citrix envirnment, deply the Citrix Discvery management template t the ndes with the Citrix envirnment yu want t mnitr (XenApp/XenDesktp, StreFrnt, License Server, XAXD Machine Agent). 1. Lg in t the OMi Administratin Cnsle as administratr. 2. Switch t the Nde Views by selecting Administratin > Setup and Maintenance > Mnitred Ndes. 3. Expand Predefined Nde Filters and then click Mnitred Ndes. A list f the managed ndes added t this management server displays in the All Ndes pane. 4. Right-click a managed nde and then select List Assignments fr Selected Item... 5. In the Assignments windw, click the New Assignments... icn and then select Assign Management Template... An Assign and Deply Management Template wizard starts. 6. Select Citrix Discvery and then click Next. 20
2 Installing and cnfiguring 7. In the Parameter Summary windw, review the specified parameters, make sure that the Enable Assignment(s) ptin is selected, and then click Finish. 8. After the deplyment runs successfully, click OK in the Summary windw. Repeat this prcedure n every nde with the Citrix envirnment yu want t mnitr (XenApp/XenDesktp, StreFrnt, PVS, License Server, XAXD Machine Agent). Initial discvery Perfrm initial discvery and ensure that all assigned management templates are enabled n each nde with Citrix MP installed. 1. Lg in t the OMi Administratin Cnsle as user admin. 2. Switch t the Nde Views by selecting Administratin > Setup and Maintenance > Mnitred Ndes. 3. Expand Predefined Nde Filters and then click Mnitred Ndes. A list f the managed ndes added t this management server displays in the All Ndes pane. 4. In the All Ndes pane, right-click the managed nde that yu want t mnitr and then select Launch Tl... 5. In the Select Tl windw, select the CTX-Frce Discvery tl, and then click Next. 6. After the tl runs successfully, click Clse in the Executin Result windw. Assigning Citrix management templates Assign the Citrix specific management templates t the ndes that will be mnitred with the Citrix MP. 1. Lg in t the OMi Administratin Cnsle as administratr. 2. Switch t the Cnfiguratin Flders by selecting Administratin > Mnitring > Management Templates and Aspects. 3. Expand Citrix Management and then click Management Templates. A list f the installed Citrix MP management templates displays in the Management Templates and Aspects pane. The fllwing Citrix templates are available: Citrix License Server Essential Citrix License Server Extensive Citrix StreFrnt Essential Citrix StreFrnt Extensive Citrix Prvisining s Essential Citrix Prvisining s Extensive Citrix XAXD Machine Agent Essential Citrix XAXD Machine Agent Extensive 21
2 Installing and cnfiguring Citrix XenApp and XenDesktp Essential Citrix XenApp and XenDesktp Extensive 4. Right-click a template that yu want t deply t the managed nde and then select Assign and Deply Item... 5. In the Assign and Deply windw, select ne r mre ndes, t which yu want t assign the selected template, and then click Next. When deplying management templates t the managed ndes, fllw this guidelines: Deply XAXD Machine Agent specific templates t the dedicated managed ndes, frm which yu want t mnitr Citrix virtual machines. Deply XenApp/XenDesktp, StreFrnt, and Prvisining s related templates t the managed ndes with the respective envirnment. Deply License Server related templates t the managed nde where the Citrix License Server resides. 6. In the Parameter Summary page, view the available parameters. Yu can leave the default values r change them t better suit yur envirnment needs. Click Next. 7. In the Cnfigure Optins page make sure that the Enable Assignment(s) ptin is selected. Click Finish. The template is assigned t the selected managed ndes. Perfrm this prcedure fr each template that yu want t assign. Yu can assign different sets f templates t different ndes. Yu can nw start using the OMi Operatins Cnsle fr mnitring yur Citrix envirnment. See Using n page 27. Installing and cnfiguring Citrix MP reprting Yu need the HPE OBR envirnment t install and use the Citrix MP reprting functinality. Prerequisites The HPE OBR is installed and cnfigured apprpriately. The fllwing Citrix MP specific cnfiguratin is required: The Tplgy Surce in OBR is set t the OMi management server with Citrix MP. The Data Surce Selectin in OBR is set t HPE Operatins Agent. The fllwing System Perfrmance cntent pack cmpnents are installed n OBR: SysPerf_Etl_PerfrmanceAgent, SysPerf_Dmain, SysPerf_Reprts. Fr detailed infrmatin n HPE OBR including hardware and sftware requirements, perating systems supprt, installatin and cnfiguratin prcedures, see the OBR related dcumentatin at: http://supprt.penview.hp.cm/selfslve/manuals The fllwing Citrix MP plicies are deplyed t the managed ndes with the respective 22
2 Installing and cnfiguring envirnment (XAXD, StreFrnt, PVS, XAXD Machine Agent) frm which yu want t cllect data fr reprts: CTX-XAXDLgStre CTX-SFLgStre CTX-PVSLgStre CTX-XAXDMALgStre Fr detailed prcedure, see the OMi related dcumentatin at: http://supprt.penview.hp.cm/selfslve/manuals Run the installatin f the Citrix MP reprting n the HPE OBR system. 1. Lg in t the HPE OBR as administratr. 2. Munt the Citrix MP installatin ISO image r extract the cntent f the ZIP file t the installatin dept (<InstallDept>). 3. In the cmmand-line cnsle, run the fllwing cmmand: On Windws: "<OvInstallDir>\nnOV\perl\a\bin\perl.exe""<InstallDept>\CTXOBR_ Install.pl" On Linux: # <InstallDept>/CTXOBR_Install.pl When the reprts are installed, yu can start generating reprts using the SAP launch pad, fr details, see Reprting n page 47. 23
Chapter 3 Remving T cmpletely remve Citrix MP frm yur OMi envirnment yu shuld remve it frm the OMi managed ndes and frm the OMi management server. Yu can als remve it frm sme managed ndes and cntinue using it n thers. Remving the Citrix MP Cnfiguratin frm Managed Ndes belw Remving Citrix MP frm the Management Server n the next page Remving Citrix MP Reprting frm the HPE OBR n page 26 Remving the Citrix MP Cnfiguratin frm Managed Ndes Yu can remve Citrix MP frm specific managed ndes and cntinue using it n ther managed ndes. If yu want t cmpletely remve Citrix MP frm yur envirnment, perfrm this prcedure fr each managed nde. 1. Lg in t the OMi Administratin Cnsle as administratr. 2. Switch t the Nde View by selecting Administratin > Setup and Maintenance > Mnitred Ndes. 3. Expand Predefined Nde Filters and then click Mnitred Ndes. A list f the managed ndes displays in the All Ndes pane. 4. Right-click a managed nde and then select Launch Tl... 5. In the Select Tl windw, select the CTX-Uninstall tl, and then click Run. After the tl runs successfully, click Clse in the Executin Result windw. 6. Right-click this managed nde again and then select List Assignments fr Selected Item... Select the assignments and then click Delete Assignments, agree t delete the selected assignment by clicking Yes. 7. Perfrm a cleanup f the fllwing files: # rd /s /q "c:\prgramdata\hp\hp BTO Sftware\ctxspi" # del /q "c:\prgramdata\hp\hp BTO Sftware\bin\instrumentatin\ctx*" 24
3 Remving Remving Citrix MP frm the Management Server After yu remve the Citrix MP cnfiguratin frm all managed ndes, remve it als frm the management server. 1. Lg in t the OMi Administratin Cnsle as administratr. 2. Switch t RTSM Administratin by selecting Administratin > RTSM Administratin > IT Universe Manager > Search CIs > CI Type:Managed Object > Search CI Name > Srt by CI Type. Delete bjects f XAXD*, License Server*, and StreFrnt* types. 3. Switch t the Package Manager by selecting Administratin > RTSM Administratin > Package Manager. Lcate and right-click the HpOprCtx package, then click Undeply. 4. In the Undeply Package Resurce windw, select all resurces and then click Next. Click Finish. If yu are ntified, that sme resurces cannt be deleted, click OK. 5. Switch t the Cntent Packs View by selecting Administratin > Setup and Maintenance > Cntent Packs. 6. Right-click OMi Management Pack fr Citrix and then select Delete Item. 7. Perfrm a cleanup f the fllwing files: On Windws: # rd /s /q "c:\prgramdata\hp\hp BTO Sftware\shared\SPI-Share\ctxspi" # rd /s /q "c:\prgramdata\hp\hp BTO Sftware\shared\server\tmp\deplyment\instrumentatin\MP_fr_Citrix_ Agent" # rd /s /q "c:\prgramdata\hp\hp BTO Sftware\shared\server\tmp\deplyment\instrumentatin\MP_fr_Citrix_ Base" # del /q "c:\prgramdata\hp\hp BTO Sftware\bin\instrumentatin\CTXSPI_ Perl.bat" # del /q "c:\prgramdata\hp\hp BTO Sftware\ctxspi" On Linux: # rm -rf /var/pt/ov/shared/spi-share/ctxspi/ # rm -rf /var/pt/ov/shared/server/tmp/deplyment/instrumentatin/spi_ fr_citrix_agent # rm -rf /var/pt/ov/shared/server/tmp/deplyment/instrumentatin/spi_ fr_citrix_base # rm -f /var/pt/ov/bin/instrumentatin/ctxspi_perl # rm -rf /var/pt/ov/ctxspi # rm -f /var/pt/ov/lg/ctxspi.lg 25
3 Remving Remving Citrix MP Reprting frm the HPE OBR If yu have the Citrix MP reprting feature installed and want t remve it, yu need t perfrm this task n the HPE OBR system. 1. In the cmmand-line cnsle, run the fllwing cmmand: On Windws: "<OvInstallDir>\nnOV\perl\a\bin\perl.exe" "<InstallDept>\CTXOBR_ Uninstall.pl" On Linux: # <InstallDept>/CTXOBR_Uninstall.pl 2. Lg in t the HPE OBR Administratin Cnsle. 3. Click the SAP BOBJ tab. In the SAP BOBJ page, click the Launch CMC link t pen the Business Objects Central Management Cnsle. 4. In the Business Objects Central Management Cnsle, switch t Universes, then click the Universes > Universes list. 5. In the Universes list, lcate and right-click the universe yu want t delete (CitrixStreFrnt_Reprting.unx r CitrixXAXD_Reprting.unx), and then select Delete. 26
Chapter 4 Using The functinality f the Citrix MP is cmparable t the functinality f ther management packs used with OMi. Yu can mnitr and manage the supprted Citrix envirnments frm the OMi Administratin Cnsle. Fr mre infrmatin n using OMi Administratin Cnsle, see the OMi nline Help. This chapter describes specifics f the Citrix MP features set and advises n available cnfiguratin ptins. The fllwing tpics are described: Discvered Cnfiguratin Items belw Citrix MP Tls n page 29 Template Grups and Plicies n page 37 Dashbards n page 45 Graphs n page 46 Reprting n page 47 Discvered Cnfiguratin Items Citrix MP discvers the cnfiguratin item (CI) types described in the fllwing table: Table 4 1: Discvered Citrix CIs CI type Descriptin XenApp/XenDesktp CIs Citrix XAXD Tplgy XAXD Site XAXD Site Data Cllectr XAXD Delivery Grup The rt element fr the XenApp/XenDesktp tplgy A XenApp/XenDesktp site, a cntainer element fr XAXD Site Data Cllectr, XAXD Delivery Cntrller, and XAXD Applicatin Flder A cntainer element fr XAXD Delivery Grup, XAXD Hypervisr Cnnectin, and Server OS machines that deliver desktps and published applicatins. Cntains XAXD cmputers, XAXD applicatins and cmputers that hsted these applicatins. 27
4 Using CI type XAXD Cmputer XAXD Hypervisr Cnnectin XAXD Delivery Cntrller XAXD XAXD Applicatin Flder XAXD Applicatin Descriptin Virtual machines prvisined by Citrix XenApp/XenDesktp XAXD Hypervisr Cnnectin A cntainer element fr Delivery Cntrllers and the crrespnding Windws services as well Citrix MP Agent used fr mnitring XenApp/XenDesktp infrastructure Citrix services related t the XAXD Delivery Cntrller, such as Citrix Mnitr, Citrix Machine Creatin, Citrix Cnfiguratin Lgging, and ther A cntainer element fr XAXD Applicatins Relatinship between a Server OS delivery grup and its published applicatin Relatinship between a Server OS r a Desktp OS Randm delivery grup and its published applicatin StreFrnt CIs Citrix StreFrnt Tplgy StreFrnt Server Grup StreFrnt Server StreFrnt StreFrnt Stre StreFrnt Receiver Website StreFrnt FarmSet StreFrnt Farm StreFrnt Brker The rt element f the StreFrnt tplgy, ppulates StreFrnt rt bject with discvered StreFrnt server grups A cntainer element fr StreFrnt Servers Citrix MP StreFrnt Agent used fr mnitring the StreFrnt infrastructure, cntains StreFrnt Objects Discvers StreFrnt Receiver Websites, Stres FarmSets, Farms and Brkers StreFrnt Stre StreFrnt Receiver Website A cntainer element fr StreFrnt Farms StreFrnt Farm StreFrnt Brker PVS CIs Citrix PVS Tplgy The rt element f the PVS tplgy, ppulates PVS rt 28
4 Using CI type Descriptin bject with discvered PVS farms PVS Farm Grup A cntainer element fr PVS Farms PVS Farm PVS Discvers Citrix PVS services, such as: Tw-Stage Bt, BtP, PXE, RAMDisk Server, Sap Server, Stream, TFTP. PVS Stre PVS Device Cllectin PVS vdisks PVS Site License Server CIs Citrix License Server Tplgy License Server License Server License Files License Server s The rt element f the License Server tplgy, ppulates License Server rt bject with discvered License Server server grups A cntainer element fr License Server License Files, License Server s, and License Server TCP Prbe A cntainer fr License Server License files, Citrix.pt and citrix_startup.lic Citrix License Server services: Citrix Licensing, Citrix Licensing WMI, Citrix Web s fr Licensing, Citrix Licensing Supprt, Citrix License Managment Cnsle, Citrix LS Prt Updater License Server TCP Prbe Citrix License Server prts (by default, 443, 8082, 27000) Citrix MP Tls Citrix MP prvides tls t perfrm installatin, cnfiguratin, licensing, and supprt tasks. Such tls are related t ndes and d nt depend n the installed applicatins, they are generic. Tls that prvide mnitring f the applicatin specific services are available nly with the respective applicatin. Generic Citrix MP Tls n the next page Applicatin-Specific Citrix MP Tls n page 31 29
4 Using Generic Citrix MP Tls Yu can access a generic tl as fllws: 1. Lg in t the OMi Administratin Cnsle as administratr. 2. Switch t the Nde Views by selecting Administratin > Setup and Maintenance > Mnitred Ndes. 3. Expand Predefined Nde Filters and then click Mnitred Ndes. A list f the managed ndes added t this management server displays in the All Ndes pane. 4. Right-click the management server nde and then select Launch Tl... 5. In the Select Tl windw, a list f all available tls is displayed. Table 4 2: Generic Citrix MP tls Tl CTX-1.Clear License Request File n Mgmt Server CTX-2.Generate License Request fr Nde CTX-3.Merge License Activatin Cdes n Mgmt Server CTX-Check Requirements/Cnfiguratin CTX-CleanUp Nde CTX-Cllect Supprt Infrmatin CTX-Display Citrix Nde Type Versin Descriptin Deletes a Citrix MP license request file n an OMi management server. It is usually the first task f the licensing prcedure. Generates Citrix MP license request infrmatin fr a managed nde. Run this tl n multiple ndes at the same time t speed up generatin f the license request. License request infrmatin fr all ndes is cllected n the management server in a single license request file, CTX_ license_requests.dat. Merges newly btained Citrix MP license activatin cdes with the existing license activatins. After a successful license merge, the license activatin cdes are ready t be deplyed t the managed ndes. Checks that a managed nde meets the Citrix MP requirements and is cnfigured apprpriately. Cleans up Citrix MP files frm the managed nde. Cllects infrmatin abut a managed nde fr supprt purpses. Displays the installatin status and versin f a Citrix prduct r cmpnent n the managed nde. Supprted nde types are: XenApp server, Web Interface, Citrix License Server, Secure Gateway, Desktp Delivery Cntrller, and 30
4 Using Tl Descriptin Prvisining Server. CTX-Frce Discvery CTX-Install CTX-List License Activatin Cdes CTX-Restart All Citrix MPi Agents CTX-Start Citrix MPi Machine Agent CTX-Stp Citrix MPi Machine Agent CTX-ShwCnfig CTX-Uninstall CTX-Update Starts discvery f the XenApp/XenDesktp and StreFrnt envirnments. Deplys the Citrix MP cnfiguratin file, license file, creates and starts Citrix MP related services n the managed nde. Lists and cunts the existing Citrix MP license activatin cdes n the management server. Restarts all Citrix MPi Agents. Starts Citrix MPi Machine Agent. Stps Citrix MPi Machine Agent. Displays the cnfiguratin file f the selected managed nde r management server. Remves the Citrix MP frm the managed nde. Updates Citrix MP cnfiguratin n a managed nde. Applicatin-Specific Citrix MP Tls Yu can access an applicatin-specific tl as fllws: 1. Lg in t the OMi Administratin Cnsle as administratr. 2. Switch t the Nde Views by selecting Wrkspaces-> Event Perspective. 3. In the drp-dwn list f the Brwse Views tab, select Citrix StreFrnt Tplgy, Citrix XAXD Tplgy, Citrix PVS Tplgy, r Citrix License Server Tplgy. 4. Expand the tree and then right-click the fllwing item: Fr Citrix XAXD Tplgy: XAXD Delivery Cntrller Fr Citrix StreFrnt Tplgy: StreFrnt Server Fr Citrix PVS Tplgy: PVS Server Fr Citrix License Server Tplgy: License Server Select Launch Tl... A list f the applicatin-specific tls displays. 31
4 Using Table 4 3: Applicatin-specific Citrix MP tls Tl CTX-Display Citrix Nde Type Versin Descriptin Displays the installatin status and versin f the Citrix prduct r cmpnent n the managed nde. Supprted nde types are: XenApp server, Web Interface, Citrix License Server, Secure Gateway, Desktp Delivery Cntrller, and Prvisining Server. XenApp/XenDesktp specific tls CTX-Start Citrix AD Identity CTX-Start Citrix Brker CTX-Start Citrix Cnfig Synchrnizer CTX-Start Citrix Cnfiguratin Lgging CTX-Start Citrix Cnfiguratin CTX-Start Citrix Delegated Administratin CTX-Start Citrix Diagnstic Facility COM Server CTX-Start Citrix Envirnment Test CTX-Start Citrix High Availability CTX-Start Citrix Hst Starts a Citrix AD Identity service. The service manages Active Directry Cmputer Accunts. Starts a Citrix Brker service. The service prvides cnfiguratin and allws brkering f cnnectins t desktps and applicatins. Starts a Citrix Cnfig Synchrnizer service. This service cpies brkering cnfiguratin lcally fr high-availability mde. Starts a Citrix Cnfiguratin Lgging service. The service lgs Administratr activity and cnfiguratin changes in a XenDesktp deplyment. Starts a Citrix Cnfiguratin service. The service stres service cnfiguratin infrmatin. Starts a Citrix Delegated Administratin service. The service manages cnfiguratin f delegated administratin permissins. Starts a Citrix Diagnstic Facility COM Server service. This service manages and cntrls Citrix diagnstic trace sessins n the system. Starts a Citrix Envirnment Test service. The service manages tests fr evaluating the state f a XenDesktp Site. Starts a Citrix High Availability service. This service prvides cntinuity f service during utage f central site. Starts a Citrix Hst service. The service manages Hsts, and Hypervisr Cnnectins. 32
4 Using Tl CTX-Start Citrix Machine Creatin CTX-Start Citrix Mnitr CTX-Start Citrix MPi Agent CTX-Start Orchestratin CTX-Start Citrix Remte Brker Prvider Servic CTX-Start Citrix Strefrnt Privileged Administratin CTX-Start Citrix Strefrnt CTX-Start Citrix Telemetry CTX-Start Citrix Trust CTX-Status XenApp and XenDesktp s CTX-Stp Citrix AD Identity CTX-Stp Citrix Brker CTX-Stp Citrix Cnfiguratin Lgging CTX-Stp Citrix Cnfiguratin Lgging CTX-Stp Citrix Cnfiguratin Descriptin Starts a Citrix Machine Creatin service. The service creates new Virtual Machines. Starts a Citrix Mnitr service. The service mnitrs the FlexCast system. Starts Citrix MPi Agent. Starts a Citrix Orchestratin service. Starts Citrix Remte Brker Prvider. This service enables cmmunicatin t a remte Brker service frm lcal VDAs and StreFrnt servers. Starts a Citrix Strefrnt Privileged Administratin. Starts a Citrix Strefrnt service. The service manages deplyment f StreFrnt. Starts a Citrix Telemetry service. Starts a Citrix Trust service. Shws the status f all XenApp and XenDesktp services. Stps a Citrix AD Identity service. The service manages Active Directry Cmputer Accunts. Stps a Citrix Brker service. The service prvides cnfiguratin and allws brkering f cnnectins t desktps and applicatins. Stps a Citrix Cnfiguratin Lgging service. The service lgs Administratr activity and cnfiguratin changes in a XenDesktp deplyment. Stps a Citrix Cnfiguratin Lgging service. The service lgs Administratr activity and cnfiguratin changes in a XenDesktp deplyment. Stps a Citrix Cnfiguratin service. The service stres service cnfiguratin infrmatin. 33