Table of Contents... ii GO AHEAD BRING YOUR OWN DEVICE TO WORK... 1 Requirements... 1 1: Use AT&T Toggle Applications on an iphone or ipad... 1 AT&T Toggle... 2 Set up Work Email within AT&T Toggle... 2 Navigate within AT&T Toggle on an iphone... 3 Navigate within AT&T Toggle on an ipad... 3 AT&T Toggle Email... 3 AT&T Toggle Calendar... 4 AT&T Toggle Tasks... 5 AT&T Toggle Contacts... 5 AT&T Toggle Notes... 5 Files... 6 Remote Files... 7 AT&T Toggle Settings... 7 Lock AT&T Toggle... 8 Toggle Browser... 8 ToggleHub... 9 Data Usage Application... 9 2: Configure Toggle Security... 10 Browser Proxy... 10 Install Browser Proxy... 10 Enable Browsing Proxy... 10 Configure Browser Proxy Automatically... 11 S/MIME... 11 Install Certificates... 11 Import Contact Certificates... 12 S/MIME, Email Encryption, and Email Signing... 13 View Installed Certificates... 14 VPN... 15 3: Change your AT&T Toggle PIN... 16 4: Contact Export... 17 Enable/Disable Contact Export... 17 5: Language Support... 17 Changing Language... 17 Page ii
6: Update AT&T Toggle... 17 7: Report AT&T Toggle Errors... 18 8: Uninstall AT&T Toggle... 19 Page iii
Switch between work and play with a few quick taps on your iphone or ipad device. Carry one device, loaded with your favorite games and apps, as well as your encrypted business email, contacts, and calendar. All of this is now possible with Toggle and your company doesn t mind one bit. Toggle separates business data from personal data by encrypting your business data in the work mode. Before you begin using AT&T Toggle, ensure that you meet the following requirements: You have an iphone, ipod, or ipad running version 6.x or later. You have completed the steps to install AT&T Toggle and its associated apps. You have a stable Wi-Fi or 4G connection. You have an email account running on Exchange 2007 or 2010, Office 365, IMAP, or POP3. You have Exchange Active Sync enabled (if using an Exchange email account). The following applications are part of the AT&T Toggle suite: AT&T Toggle Toggle Browser Toggle Hub Data Usage Figure 1 These apps appear on your iphone, ipod, or ipad desktop after successful installation. You may have additional applications associated with AT&T Toggle depending on what your Toggle IT Administrator has sent to your iphone or ipad. AT&T Toggle applications are easily identified by the AT&T Toggle badge (Figure 1) in the bottom right corner of the application icon. You must enter your AT&T Toggle PIN for any apps with the badge. This step helps ensure that your work applications and data are highly secure within the AT&T Toggle workspace. Once you click on the AT&T Toggle applications you will be asked to enter either your AT&T Toggle PIN OR a Single Sign-on (SSO) Login. The SSO will require your AT&T Toggle Username and the Password used when you first installed Toggle and will only need to be entered periodically. You will need to remember your PIN and SSO to move from your personal workspace to the AT&T Toggle workspace on your iphone or ipad. Press the Home button on your device at any time to access your personal applications. Your Toggle Administrator may also assign applications to you which do not have the AT&T Toggle badge. You can install these applications directly from the App Store. You do not need your AT&T Toggle PIN to access apps without the Toggle badge. Page 1
The AT&T Toggle application combines all of the following corporate information applications into one single, simple, and highly secure application (Figure 2). Email Contacts Calendar Notes Tasks Files Remote Files Settings Lock Toggle Figure 2 AT&T Toggle syncs directly with MS Exchange Server 2007 and 2010, Office 365, IMAP and POP3 accounts. When you access AT&T Toggle for the first time, if you are using an Exchange account, you see a screen similar to the one in Figure 3. If you see a different screen, please refer to the AT&T Toggle: ios Installation Guide for more information on how to set up your corporate email within AT&T Toggle. Enter the required information to set up your work email account. Please contact your Toggle Administrator if you do not know your email server information. Click on the Email tab to access your work email. Note: After initial setup, you can edit or delete your account by clicking on Settings->Accounts- >Your Account, from within the AT&T Toggle application. Figure 3 Figure 4 Page 2
To navigate to the different tabs within AT&T Toggle, a sideswipe bar maximizes the viewing space on your iphone (see Figure 5). To pull out the sideswipe menu, drag the arrow on the bottom left corner of your screen to the right. Then, simply choose between the common exchange panels by tapping on the desired location. Drag the slider arrow to the left to hide the sideswipe menu. To navigate to the different tabs within AT&T Toggle, select the appropriate icon from the menu bar along the bottom of your screen (Figure 6). Figure 5 AT&T Toggle Email allows you to access your corporate mailbox. Within this app, the following features are available: Exchange, IMAP or POP3 Mail Download/View Attachments Smart Forward/Reply Swipe to delete Search (Local and Remote) Search Email Folders Global Address List (GAL) look-up for Exchange accounts Move to Folder Custom Signatures Alerts Flag for Follow-up Mark as Unread Set number of days of email to synchronize Advanced Email Options Figure 6 Figure 7 Page 3
The AT&T Toggle calendar shows the calendar associated with your corporate email address. On an iphone, you can view your calendar in Day, Month, or List views. On an ipad, you can view in Day, Week, Month, Year, or List views. From the List View (Figure 8), you can quickly see your current response to a meeting invitation by observing the following: A green triangle indicates you have accepted the meeting invitation. A brown triangle indicates you have tentatively accepted the meeting invitation. A grey triangle indicates you have not yet responded to the meeting invitation or you are the organizer of the meeting. From the other calendar views (Day, Week, and Month) you can quickly see your current response to a meeting invitation (Figure 9) by observing the following: A blue event bubble with a solid outline indicates you have accepted this meeting or you are the organizer of this meeting. A blue event bubble with a dashed outline indicates you have tentatively accepted the meeting invitation. A grey event bubble with a dashed outline indicates you have not yet responded to the meeting invitation. Figure 8 Additionally, the AT&T Toggle Calendar includes several other features to provide business professionals with the tools they need in their mobile workspace: Creating Meeting Invitations Global Address List (GAL) look-up for Exchange accounts Editing Meetings Delete Meetings Forward Meetings Synchronizing Exchange Calendar events Setting Reminders Viewing Attachments Day/Month/List Views Accept/Decline Meetings Figure 9 Page 4
The Tasks tab synchronizes any tasks associated with your corporate account. The following features are available within the Tasks application: View/Edit/Create Tasks Set Reminders by Day Synchronize Tasks with Server Mailbox Filter, Sort, and Search Assign Priorities The Contacts tab synchronizes with your corporate contacts. The following features are available within this application: Figure 10 Create, edit, and delete contacts Global Address List (GAL) look-up for exchange accounts Click to call, email, or locate address of contact Synchronize Exchange contacts and associated information Synchronize contact groups from Exchange server Filter, Sort, and Search Import work contacts from personal contacts Swipe to delete The Notes tab synchronizes any notes you have created on your corporate account. The following features are available within this application: Figure 11 View/Edit/Create Notes Search Notes Synchronize Notes with Server Figure 12 Page 5
The Files tab shows any files you have downloaded or attachments you have saved within your AT&T Toggle workspace. These may be files saved from emails or documents downloaded from the Toggle Browser application. Files on the personal side cannot be accessed within AT&T Toggle and vice versa. If given the opportunity to choose files outside of the Toggle workspace, do not click the item as that will most likely result in an app crash. Note: Attachments cannot be shared between the personal and business workspaces. To view a file, navigate to the appropriate folder and select the file you wish to view. In the bottom menu bar, select the View icon at the bottom right corner to view the file content (Figure 13). From this view, you may also move the file to a different folder, rename the file, delete the file, or use a different application in the AT&T Toggle workspace to open the file. Figure 14 Figure 13 Note: AT&T Toggle for ios supports the following file types: docx, doc, xlsx, xls, pptx, ppt, txt, pdf, gif, jpg, bmp, png, avi and mov. Page 6
The Remote Files tab displays any files your Toggle Administrator has made available for you to download. You can download, view and save these files to your AT&T Toggle workspace. To download a remote file, select the file you wish to download and select the download icon in the top right corner (Figure 15). Choose the in the location where you wish to save the file and click Save (Figure 16). Next, from the sideswipe menu, select Files and navigate to the folder in which you saved the remote file. To view the file, select the file name and click the view icon located in the bottom right corner. Figure 15 From the Settings tab, you can configure the following settings (Figure 17) related to Accounts, Email, Contacts, and Calendar: Turn on/off Mail, Contacts, Calendar, Notes and Tasks synchronization Determine Mail Days to Sync Select multiple mailbox folders to sync Edit incoming server settings Customize signatures Set font size Determine number of lines to preview Turn on/off show to/cc label, ask before deleting and load remote images Set the sort and display order for contacts Import your personal contacts into AT&T Toggle Turn alerts on/off for new event invitations Set sync period for calendar events Set Time Zone Set default alert times for events created in AT&T Toggle View the AT&T EULA, Additional Terms of Use, the AT&T Privacy Policy and your unique Device ID Figure 16 Figure 17 Page 7
When selected, the Lock Toggle tab logs you out of your current Toggle session. The log-in screen then appears. To regain access to Toggle, simply enter your Toggle PIN. Figure 18 The Browser application is a highly secure browser that allows you to access websites approved by your Toggle Administrator. You will need to enter your Toggle PIN to access this application. Toggle Browser allows you to perform normal internet searches as well as view any Bookmarks your Toggle Administrator has made available to you. You may also view your browsing History, email a link to a coworker, open new tabs and edit your search settings. Figure 19 Figure 20 Page 8
ToggleHub is an enterprise application store which allows enterprises to roll out their own in-house applications and content. Open ToggleHub by clicking on the Toggle Hub icon (Figure 21), and the Single Sign-on (SSO) Login screen will appear. Enter the username from your Toggle welcome email and the password you used when you first installed Toggle. Figure 21 ToggleHub provides access to business applications approved by your Toggle Administrator. You can download applications to your device from ToggleHub. ToggleHub application consists of two tabs, Applications and MyContent. Click the Menu icon at the top left corner to switch between the tabs: Applications displays all applications that are made available to you by your Toggle Administrator to download to your device. My Content displays all applications that you have already downloaded from ToggleHub. Figure 22 The AT&T Data Usage App provides a snapshot estimate of your current level of data usage. When you first access this app, the Single Sign-on (SSO) Login screen appears. Enter the username from your Toggle welcome email and the password you used when you first installed Toggle. Once you log in, the usage summary estimate screen appears (Figure 26). It displays the breakdown for usage data by connection type: cellular, Wi-Fi and roaming and by application. Figure 23 The default usage summary period begins on the first day of the current month and ends on the current date. Click the tab or arrow icons on the upper-right side of the screen to change the usage period shown. Note: The actual data usage for which you are billed can be higher than the estimated data usage shown on the usage meter for various reasons including, but not limited to, using their Device or the Application while roaming, using your SIM card with another device, or if you use the Application while outside the United States. Figure 24 Page 9
AT&T Toggle software provides the following security options: Browser Proxy S/MIME email certificates VPN AT&T Toggle allows users to browse internal and external websites in a highly secure environment. This section covers the following topics: Installing Browser Proxy Enabling Browser Proxy Configuring Browser Proxy Automatically Configuring Browser Proxy Manually You do not need to perform any tasks to install browser proxy features, your Toggle Administrator will do this remotely. Figure 25 Figure 26 Figure 27 The ability to configure browser proxy settings is determined by your Toggle Administrator. If this feature is enabled, you will be allowed to enable and disable proxy browsing. 1. Open Toggle Browser. 2. Click Settings icon in lower right corner. 3. Select Auto or Manual to enable proxy browsing. Page 10
The ability to configure browser proxy settings is determined by your Toggle Administrator. If this feature is enabled, complete the following steps to use automatic proxy browsing settings: 1. Open Toggle Browser. 2. Click Settings icon in lower right corner. 3. Select Auto. 4. Enter the PAC URL provided by your Toggle Administrator (Figure 28). 5. Click Save. AT&T Toggle email allows users to install S/MIME certificates in order to send and receive digitally signed and/or encrypted emails. This section covers the following topics: Installing Certificates Importing Contact Certificates S/MIME, Email Encryption, and Email Signing Viewing Installed Certificates 1. Obtain an S/MIME certificate through your corporate IT Administrator, or through a public certificate provider. 2. Send an email to the device with the certificate attached. 3. Click on the attachment to open the certification installation prompt (Figure 30). Figure 28 Figure 29 Figure 30 4. Click S/MIME to install the certificate (Figure 31). 5. Enter the password when prompted, and then click OK. 6. Click OK to acknowledge the success message. Installation is complete. Page 11
To send encrypted emails to an email contact, import the certificate for that contact. To import the certificate for a contact follow these steps: 1. Open a signed message, received from an email contact. 2. Click on the name of the contact in the From field. 3. Click View Certificate. 4. Click Install. Figure 31 Figure 33 Figure 32 Page 12
Once the certificate is imported, you are able to turn on email signing and encryption. Note: When email signing is enabled, all email messages sent are digitally signed. When email encryption is enabled, all email messages are encrypted. Follow these steps to enable signing and encryption: 1. From the Toggle menu, click Settings > Accounts > account name > Preferences. Note: account name refers to the name of your corporate email account. Figure 36 Figure 35 Figure 34 Figure 37 2. Slide the S/MIME switch to ON to enable S/MIME. Figure 39 Figure 38 Page 13
3. Click Sign. When the new screen opens, select the certificate and click Done. Figure 40 Figure 41 Figure 42 1. Go to Settings. 2. Click Certificates. Figure 43 3. View the certificates. Figure 44 Page 14
Your Toggle Administrator may have configured corporate VPN for your AT&T Toggle workspace. Once successfully connected, you can access your corporate intranet from the Toggle Browser application. In addition, all applications with the badge are VPN-enabled. Enter the credentials provided by your Toggle Administrator to establish a VPN connection (Figure 49). After logging in, establishing the VPN tunnel may take a few seconds. Once you are successfully connected to VPN in your AT&T Toggle workspace, a lock icon appears in your status bar (Figure 48). Note: Depending upon your VPN profile settings, you may only need to enter your VPN credentials once (for initial connection), or you may need to enter the credentials each time you enter an AT&T Toggle application. Figure 46 Figure 45 Page 15
To change your Toggle PIN, click on the AT&T Toggle Application from your home screen to bring up the screen prompting you to Enter Toggle PIN. Click on the information symbol in the lower right corner of the PIN dialog box (Figure 51). The Change Toggle PIN screen appears (Figure 50). Enter your old PIN once and your new PIN twice. Tap Change to save your new PIN. Note: Clicking Forgot will not send a new password email to the user. This will instead initiate a wipe of all AT&T Toggle information within the container. If you have forgotten your old PIN and require a PIN reset, please contact your Toggle IT Administrator to have a PIN reset prompt sent to your device(s). Figure 48 Figure 47 Page 16
AT&T Toggle 3.1.1 provides ios users with the Contact Export feature. This feature allows users to export their business contacts within Toggle to a group in their personal space. Depending on how your Toggle Administrator has configured Toggle, you may be able to configure your Contact Export settings. 1. Access Settings>Contacts from inside Toggle. 2. Slide the toggle switch to enable or disable contact export. Note: If the toggle switch does not move, your administrator has not allowed user defined control of contact export. Figure 49 AT&T Toggle supports the following languages: English, Spanish, French, German and Italian. You can change the selected language by accessing the Language menu in the ios device s Settings menu. 1. Access Settings>General>International>Language from the ios device s main settings menu. 2. Select the desired Language and then press Done. Figure 50 All updates to the AT&T Toggle workspace are managed by the Apple App Store. When an update is available you can see a red notification indicator at the top right corner of the App Store icon. Open the App Store from your iphone or ipad and navigate to the Updates folder. Select the Update icon next to AT&T Toggle and Toggle Browser to upgrade to the latest version. Page 17
If an unexpected AT&T Toggle error occurs on your device, you can choose to submit the error logs to AT&T for troubleshooting. When an error occurs, you see a pop-up message (Figure 54). If you click Yes, the error report is submitted to AT&T automatically. If you click No, the error report is not sent. Figure 51 Page 18
Follow these instructions to uninstall AT&T Toggle from your iphone or ipad: 1. From the home screen, double tap on your device s Home button. An application drawer appears at the bottom of the screen. 2. For ios 6 and earlier: a. Press and hold the AT&T Toggle app icon in the application drawer. b. Click the red icon at the top left corner of the AT&T Toggle icon and the Browser icon to close the apps. For ios 7 and later: a. Swipe up on the AT&T Toggle icon to force close the program. b. Swipe up on any other Toggle programs force close the programs. 3. Tap your device s Home button to return to the home screen. 4. Click on the AT&T Toggle app icon. 5. Click on the lock symbol in the lower right corner of the PIN dialog box. 6. The Toggle PIN page appears. Click on Forgot. 7. Confirm the wipe request: click on OK to continue. 8. From the home screen, press and hold the AT&T Toggle icon. 9. Click on the black X at the top left corner of the AT&T Toggle app icon. Click Delete when prompted. 10. Repeat Step 10 for Toggle Browser and any other AT&T Toggle applications. ToggleHub remains on your device desktop. Tap the Home button to continue. 11. Go to Settings->General-> Profiles. 12. Click on the first AT&T Toggle Profile and click on Remove. 13. An alert appears that removing this profile will change the settings; click on Remove. 14. Repeat steps 13-14 for all remaining AT&T Toggle Profiles. You will have at least AT&T Toggle profile, but maybe more depending upon the number of apps installed in your AT&T Toggle workspace. 15. AT&T Toggle and ToggleHub are now fully uninstalled from your device. iphone, ipod, and ipad are registered trademarks of Apple Inc. Page 19