Lexmark MS71x/MS81x and MX71x/MX81x Mono Product Study Guide
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Edition: November 2012 Revision: 1.3 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments may be addressed to Lexmark International, Inc., Department 352X/008-4, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user s responsibility. Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL is a registered trademark of the Hewlett-Packard Company. All other trademarks are the property of their respective owners. 2012 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. For Training Purposes Only
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Table of Contents LASER PRINTER NAMING CONVENTION... 10 PRODUCT LINEUP... 11 LEXMARK MS71X/MS81X... 11 LEXMARK MX71X/MX81X... 11 TLI, TYPE AND SERIAL NUMBER LOCATION... 12 TECHNICAL INFORMATION... 13 PRINTER SPECIFICATIONS: MS71X/MS81X... 13 DUTY CYCLE: MS71X/MS81X... 14 PRINT SPEED: MS71X/MS81X... 14 TIME TO FIRST PRINT (TTFP): MS71X/MS81X... 14 MEDIA OPTIONS: MS71X/MS81X... 15 Input Options: MS71x... 16 Output Options: MS71x... 17 Furniture Options: MS71x... 18 Media Size Support: MS71x... 19 Input Options: MS81x... 20 Output Options: MS81x... 21 Furniture Options: MS81x... 22 Media Size Support: MS81x... 23 TECHNICAL INFORMATION... 24 SPECIFICATIONS: MX71X/MX81X... 24 DUTY CYCLE: MX71X/MX81X... 25 PRINT SPEED: MX71X/MX81X... 25 TIME TO FIRST PRINT (TTFP): MX71X/MX81X... 25 SCANNER AND FAX SPECIFICATIONS: MX71X/MX81X... 26 ADF SCAN SPEED: MX71X/MX81X... 26 TIME TO FIRST COPY (TTFC): MX71X/MX81X... 27 MEDIA OPTIONS: MX71X/MX81X... 28 Input Options: MX71x... 29 Output Options: MX71x... 30 Furniture Options: MX71x... 30 For Training Purposes Only
Media Size Support: MX71x... 31 Input Options: MX81x... 32 Output Options: MX81x... 33 Furniture Options: MX81x... 33 Media Size Support: MX81x... 34 THEORY OF OPERATION... 35 ELECTROPHOTOGRAPHIC (EP) PROCESS... 35 EP Process Components Cross-Sectional... 36 PAPER TRANSPORT SYSTEM ENHANCEMENTS AND CHANGES... 37 Base Engine Features and Updates: MS71x/MS81x & MX71x/MX81x... 37 Paper Transport System Key Components: Sensors... 39 Paper Transport System Key Components: Paper Transport... 40 Print Engine Paper Path: MS71x/MS81x & MX71x/MX81x... 41 Paper Jam Locations: MS71x/MS81x... 42 Paper Jam Locations: MX71x... 43 Paper Jam Locations: MX81x... 44 SCANNER SYSTEM: MX71X/MX81X... 46 Auto Document Feeder (ADF) Key Updates: MX71x/MX81 x... 46 ADF Key Components: Sensors... 48 ADF Key Components: Paper Feed and Transport... 50 ADF Paper Path: MX71x/MX81x... 51 Flatbed Key Components: MX71x/MX81x... 52 CONTROL PANEL AND MENUS... 54 MS71X, MS810N/DN, MS811N/DN, MS812DN CONTROL PANEL... 54 Buttons and Functions: MS71x, MS810n/dn, MS811n/dn, MS812dn... 54 MS810DE CONTROL PANEL... 56 Buttons and Functions: MS810de Control Panel... 56 MS812DE CONTROL PANEL... 57 Buttons and Functions: MS812de Control Panel... 57 Administrative Menu: MS71x/MS81x... 58 MX710 CONTROL PANEL... 59 Buttons and Functions: MX710... 59 Home Screen: MX710... 60 Home Screen Buttons: MX710... 60 Administrative Menu: MX710... 61 For Training Purposes Only
MX711/MX81X CONTROL PANEL... 62 Buttons and Functions: MX711/MX81x... 62 Home Screen: MX711/MX81x... 63 Home Screen Buttons: MX711/MX81x... 63 Administrative Menu: MX711/MX81x... 65 SERVICE MENUS: MS71X/MS81X AND MX71X/MX81X... 66 SUPPLIES... 69 SUPPLY CHANGES AND KEY UPDATES... 69 SUPPLY LIFE MESSAGING INFORMATION... 70 Toner Cartridge Life Messaging... 70 Imaging Unit Life Messaging... 71 Fuser Maintenance Kit Life Messaging... 72 How to Change Supply Life Messaging Settings... 73 Adjustable Supplies Alert Options... 73 DETECTION OF NON-GENUINE SUPPLIES... 74 TONER CARTRIDGES... 75 MS71x and MS81x... 75 MX71x and MX81x... 75 Imaging Units: MX71x and MX81x... 75 MAINTENANCE ITEMS... 76 Automatic Document Feeder (ADF) Maintenance Kit: MX71x and MX81x... 76 Fuser Maintenance Kit... 76 Roller Kit... 76 FUSER INFORMATION... 77 Fuser Technology... 77 Fuser Types... 78 How to Determine the Correct Fuser Part Number... 80 How to Check the Fuser Type... 80 Checking the Fuser Type from the Front of the Printer... 80 Checking the Fuser Type from the Rear of The Printer... 81 Checking the Fuser Type through the Menu Settings Page... 82 Checking the Fuser Type through the Embedded Web Server (EWS)... 83 HARDWARE SHIP AND STORE... 84 CARTRIDGE SHUTTER/PLUNGER... 84 BELT FUSER (MS810, MX710, MX810 SERIES)... 84 HOT ROLL FUSER (MS710 SERIES)... 84 For Training Purposes Only
FIRMWARE AND FUNCTIONALITY CHANGES... 85 ERROR CODE FORMATTING... 85 Decoding Paper Jam Sub-error Codes <.xx>... 85 AUTO REBOOT ERROR RECOVERY... 86 Sample Generic Control Panel Messages after Auto Reboot... 87 SAFE MODE... 88 When Should Safe Mode be Enabled?... 88 Configuration and Management... 89 Safe Mode Messaging... 89 Safe Mode Print Behavior... 90 RESTORE POINT... 90 OTHER FUNCTION HIGHLIGHTS... 91 EVENT LOG SUMMARY... 93 COMPLEX PARTS AND PROCEDURES... 94 CONTROL PANEL... 95 CONTROLLER BOARD... 95 LASER PRINTHEAD... 98 MEDIA ALIGNER ROLLER... 98 ZERO INSERTION FORCE (ZIF) CONNECTORS... 99 Horizontal Top Contact Connector... 99 How to Remove a Cable from the Horizontal Top Contact Connector... 99 Horizontal Bottom Contact Connector... 101 Vertical Mount Contact Connector... 103 How to Insert a Cable into the Vertical Mount Contact Connector... 103 Horizontal Sliding Contact Connector... 104 LOW INSERTION FORCE (LIF) CONNECTOR... 106 How to Insert a Cable into the LIF Connector... 106 MIRRORED NVRAM COMPONENTS... 107 Controller Board... 107 Control Panel... 107 ADF SKEW ADJUSTMENT... 107 PACKAGE CONTENTS... 108 MS71X/MS81X... 108 MX71X/MX81X... 108 For Training Purposes Only
For Training Purposes Only
Laser Printer Naming Convention Beginning of fall 2012, Lexmark changed the naming convention of its laser printers based on a 5-digit identifier. The chart below outlines what each of these codes mean. M S 8 1 2 dn Suffix Convention n Network d Duplex e etask h Hard Drive x High Capacity Input Tray f Finisher m Mailbox t Tray p Hole Punch Model: identifies the specific model within a class and generation Gen: changes with each generation of product introduced in that class Class: higher the number, greater level of performance and duty cycle S for single-function and X for multifunction M for monochrome and C for color laser For Training Purposes Only 10
Product Lineup The table below provides each model of the series. Lexmark MS71x/MS81x Model Name Machine Type Model Number MS710dn 1 4063-832 Yes Yes Network Duplex Control Panel Solutions Enabled MS711dn 1 4063-835 Yes Yes No 2.4 Color LCD MS810n 4063-210 Yes No No MS810dn/dtn 4063-230 Yes Yes No MS810de 4063-23E Yes Yes 4.3 Color Touch Yes MS811n 4063-410 Yes No MS811dn/dtn 4063-430 Yes Yes 2.4 Color LCD No MS812dn/dtn 4063-630 Yes Yes No MS812de 4063-63E Yes Yes 7.0 Color Touch Yes ¹ This model is available by special order only or SPR. No No Lexmark MX71x/MX81x Model Name Machine Type Model Number MX710de 3 1 7463-032 Yes Yes Network Duplex Control Panel Solutions Enabled MX710de 4 1 7463-036 Yes Yes 7.0 Color Touch Yes MX710dhe 4 1 7463-037 Yes Yes Yes MX711de 3 1 7463-232 Yes Yes MX711de 4 1 7463-236 Yes Yes Yes MX711dhe 4 1 7463-237 Yes Yes Yes MX810de 7463-436 Yes Yes 10.2 Color Touch Yes MX811de 7463-636 Yes Yes Yes MX812de 7463-836 Yes Yes Yes ¹ The number beside the model name indicates that the printer (4) has or (3) doesn t have a Modem. Yes Yes For Training Purposes Only 11
TLI, Type and Serial Number Location MS71x/MS81x MX71x/MX81x For Training Purposes Only 12
Technical Information Printer Specifications: MS71x/MS81x Performance MS710 MS711 MS810 MS811 MS812 Fuser Technology Hot Roll Fuser Belt Fuser Print Engine Processor Memory High-end, A4, Mono, Hot Roll Fuser, 2-pc supply (Toner Cartridge & IU) High-end, A4, Mono, Instant on Belt Fuser, 2-pc supply (Toner Cartridge & IU) 800 MHz, Dual core Standard Memory Max Memory Memory Options Optional Flash Memory Hard Drive Connectivity Standard USB Host - Front USB Host - Rear Option Slots 512 MB DDR3 2.56 GB DDR3 1 GB and 2 GB SO-DIMMs available 204 pin, DDR3x32, SO-DIMM format 256MB Optional 160GB+ 10BASE-T / 100BASE-TX / 1000BASE-T Front USB-A 2.0 Host (low, full, high) Rear USB-A Host (low, full, high) - Only for models with e-task ISP Slots Paper Handling Paper Input (Standard) Paper Output (Standard) 250-Sheet Tray + 100 MPF 550-Sheet Tray + 100 MPF 2-slots: 1-ISP, 1-hard drive 550-Sheet Tray + 100-Sheet MPF 550-Sheet Bin Duplex Other Paper Feed Orientation Security Jumper Internal, except for the MS810n & MS811n printer models Short Edge-A4/Letter, Long Edge Fed A5 Yes For Training Purposes Only 13
Duty Cycle: MS71x/MS81x Printer Model Recommended Monthly Page Volume 1 Max Monthly Duty Cycle 2 MS710 4,000 Pages 250,000 Pages MS711 6,000 Pages 275,000 Pages MS810 3,000-20,000 Pages 250,000 Pages MS811 5,000-30,000 Pages 275,000 Pages MS812 5,000-50,000 Pages 300,000 Pages ¹ Recommended Monthly Page Volume is a range of pages that helps customers evaluate Lexmark s product offerings based on the average number of pages customers plan to print on the device each month. Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage. ² Maximum Monthly Duty Cycle is defined as the maximum number of pages a device could deliver in a month using a multi-shift operation. This metric provides a comparison of robustness in relation to other Lexmark printers and MFPs. Print Speed: MS71x/MS81x Media Size Printer Models MS710 MS711 MS810 MS811 MS812 Letter, Tray 1 (PPM) 50 55 55 63 70 A4, Tray 1 (PPM) 48 52 52 60 66 Notes: The Claim Values above specifies the maximum throughput, in Pages Per Minute (PPM), based on resolution and media size. For media sizes smaller than A4 and Letter, throughput is reduced to protect the printer from thermal damage. Speeds values can be up to and as fast as the rated speeds above. Time to First Print (TTFP): MS71x/MS81x Printer Mode Printer Models MS710 MS711 MS810 MS811 MS812 Time from Ready Mode (sec) 8.0 8.0 4.8 4.4 4.0 Time from Sleep Mode (sec) 30-32 30-32 11.0 10.6 10.6 Duplex Time from Ready Mode (sec) TBD TBD 10.3 9.4 8.7 Notes: Time to First Print (TTFP) is defined from when the job is sent (across USB) until the trailing edge of the first Letter page exits into the standard bin. TTFP is measured using a moderate coverage text page. For Training Purposes Only 14
Media Options: MS71x/MS81x Terminology Change: What used to be Drawers are now called Trays. What used to be Trays are now Tray Inserts. Tray Inserts are now offered as an option so that customers with space and/or budget constraints can afford getting an additional paper tray (insert) to hold alternate media. The MS71x and MS81x Paper Handling and Furniture Options are not downwards compatible. All media and furniture options for other current and legacy printers (T65x, T64x, etc.) are not compatible with the MS710 and MS810 Series. Most media sizes can be fed via the standard and optional input trays, so the following input options are no longer offered: Envelope Feeder, Special Media Trays (SPMTs) and Universally Adjustable Trays (UATs). For challenging media, a special separator roller may be available by special request only. The Duplex Unit is no longer offered as an external option. The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available at www.lexmark.com/multifunctionprinters. For Training Purposes Only 15
Input Options: MS71x Input Options: MS71x 250-Sheet & 550-Sheet Tray Insert 250-Sheet & 550-Sheet Tray 250-Sheet & 550-Sheet Lockable Tray *Includes a built-in lock to protect costly or sensitive media. 2100-Sheet Tray *Requires a Caster Base. Key Updates: A5 LEF from all input options A6 support for 250-Sheet & 550-Sheet Tray Zone sensing For Training Purposes Only 16
Output Options: MS71x Output Options: MS71x Output Expander *Holds approximately 500 sheets. High Capacity Output Expander *Holds approximately 1500 sheets. 4-Bin Mailbox *Holds approximately 100 sheets per bin. Staple Finisher *Can staple a maximum of 50 sheets per set and supports up to 500 sheets of unstapled paper. Staple, Hole Punch Finisher For Training Purposes Only 17
Furniture Options: MS71x Furniture Options: MS71x Caster Base Spacer *Adds 4.3 to the height of the printer Swivel Cabinet *For elevation and additional storage (holds up to 6 reams of Letter, Legal or A4 sized paper or one toner cartridge carton plus up to 3 reams of paper). For Training Purposes Only 18
550-Sheet Tray, Integrated4 250-Sheet Tray 550-Sheet Tray Multipurpose Feeder 2100-Sheet Tray Duplex Standard Output Bin Output Expander 4-Bin Mailbox High Capacity Output Expander Staple Finisher output bin/jogger Staple Finisher stapler Stack/ jogger Stapler punch Staple, Hole Punch Finisher Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Media Size Support: MS71x Media Size1 A4 210 x 297mm (8.27 x 11.7 in.) * * * * * * * * * * * * * * * Letter 215.9 x 279.4mm (8.5 x 11 in.) * * * * * * * * * * * * * * * Legal 215.9 x 355.6mm (8.5 x 14 in.) * * * * * * * * * * * * * * A5 3 long edge fed 210 x 148mm (8.27 x 5.83 in.) * * * * * * * * * * * * * * A5 3 short edge fed 148 x 210mm (5.83 x 8.27 in.) * * * * * * * * * * * A6 105 x 148mm (4.13 x 5.83 in.) * * * * * * * * * JIS B5 182 x 257mm (7.17 x 10.1 in.) * * * * * * * * * * * Executive 184.2 x 266.7mm (7.25 x 10.5 in.) * * * * * * * * * * * Oficio 216 x 340mm (8.5 x 13.39 in.) * * * * * * * * * * * * * * * Folio 216 x 330mm (8.5 x 13 in.) * * * * * * * * * * * * * * * Statement 139.7 x 215.9mm (5.5 x 8.5 in.) * * * * * * * * * * * Universal 105 x 148mm to 215.9 x 355.6mm * * * * * * * * * (4.13 x 5.83in to 8.5 x 14in) 70 x 127mm to 215.9 x 355.6mm (2.8 x 5in to 8.5 x 14in) * * * * 7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.) 9 Envelope 98.4x225.4mm (3.875x8.9 in.) 10 Envelope 104.8x241.3mm (4.12x9.5 in.) DL Envelope 110x220mm (4.33x8.66 in.) C5 Envelope 162x229mm (6.38x9.0 in.) B5 Envelope 176x250mm (6.93x9.84 in.) Other Envelope 2 98.4 x 162mm to 176 x 250mm (3.87 x 6.38in to 6.93 x 9.84in) Note: This series of printers does not support Envelopes. NOT COMPATIBLE 1 If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the rear paper guide are selectable in the Paper Size menu. Select Universal setting or turn off Tray Size Sensing in the Configuration Menu if your paper size does not appear. 2 A5 long edge fed is recommended over A5 short edge fed. LEF is default setting in printer for A5. For Training Purposes Only 19
Input Options: MS81x Input Options: MS81x 250-Sheet & 550-Sheet Tray Insert 250-Sheet & 550-Sheet Tray 250-Sheet & 550-Sheet Lockable Tray *Includes a built-in lock to protect costly or sensitive media. 2100-Sheet Tray *Requires a Caster Base. Key Updates: A5 LEF from all input options A6 support for 250-Sheet & 550-Sheet Tray Zone sensing For Training Purposes Only 20
Output Options: MS81x Output Options: MS81x Output Expander *Holds approximately 500 sheets. High Capacity Output Expander *Holds approximately 1500 sheets. 4-Bin Mailbox *Holds approximately 100 sheets per bin. Staple Finisher *Can staple a maximum of 50 sheets per set and supports up to 500 sheets of unstapled paper. Staple, Hole Punch Finisher For Training Purposes Only 21
Furniture Options: MS81x Furniture Options: MS81x Caster Base Spacer *Adds 4.3 to the height of the printer Swivel Cabinet *For elevation and additional storage (holds up to 6 reams of Letter, Legal or A4 sized paper or one toner cartridge carton plus up to 3 reams of paper). For Training Purposes Only 22
550-Sheet Tray, Integrated 4 250-Sheet Tray 550-Sheet Tray Multipurpose Feeder 2100-Sheet Tray Duplex Standard Output Bin Output Expander 4-Bin Mailbox High Capacity Output Expander Staple Finisher output bin/jogger Staple Finisher stapler Stack/ jogger Stapler punch Staple, Hole Punch Finisher Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Media Size Support: MS81x Media Size 1 A4 210 x 297mm (8.27 x 11.7 in.) * * * * * * * * * * * * * * * Letter 215.9 x 279.4mm (8.5 x 11 in.) * * * * * * * * * * * * * * * Legal 215.9 x 355.6mm (8.5 x 14 in.) * * * * * * * * * * * * * * A5 3 long edge fed 210 x 148mm (8.27 x 5.83 in.) * * * * * * * * * * * * * * A5 3 short edge fed 148 x 210mm (5.83 x 8.27 in.) * * * * * * * * * * * A6 105 x 148mm (4.13 x 5.83 in.) * * * * * * * * * JIS B5 182 x 257mm (7.17 x 10.1 in.) * * * * * * * * * * * Executive 184.2 x 266.7mm (7.25 x 10.5 in.) * * * * * * * * * * * Oficio 216 x 340mm (8.5 x 13.39 in.) * * * * * * * * * * * * * * * Folio 216 x 330mm (8.5 x 13 in.) * * * * * * * * * * * * * * * Statement 139.7 x 215.9mm (5.5 x 8.5 in.) * * * * * * * * * * * Universal 105 x 148mm to 215.9 x 355.6mm * * * * * * * * * (4.13 x 5.83in to 8.5 x 14in) 70 x 127mm to 215.9 x 355.6mm (2.8 x 5in to 8.5 x 14in) * * * * 7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.) * * * * * * * 9 Envelope 98.4x225.4mm (3.875x8.9 in.) * * * * * * * 10 Envelope 104.8x241.3mm (4.12x9.5 in.) * * * * * * * DL Envelope 110x220mm (4.33x8.66 in.) * * * * * * * C5 Envelope 162x229mm (6.38x9.0 in.) * * * * * * * B5 Envelope 176x250mm (6.93x9.84 in.) * * * * * * * Other Envelope 2 98.4 x 162mm to 176 x 250mm (3.87 x 6.38in to 6.93 x 9.84in) * * * * * * * 1 If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the rear paper guide are selectable in the Paper Size menu. Select Universal setting or turn off Tray Size Sensing in the Configuration Menu if your paper size does not appear. 2 Envelops wider than 4-5 inches may start wrinkling in These series of printers. The wrinkling depends on Media quality and should be evaluated to observe if it is acceptable to the user. 3 A5 long edge fed is recommended over A5 short edge fed. LEF is default setting in printer for A5. 4 Envelopes can be stacked and fed thru integrated tray. For Training Purposes Only 23
Technical Information Specifications: MX71x/MX81x Performance Fusing Technology Print Engine Processor Memory MX710 MX711 MX810 MX811 MX812 Belt Fuser High-end, A4, Mono, Instant on fuser, 2-piece supplies (cartridge & IU) 800 MHZ Granite Processor Memory Standard 1 512 MB 1 GB Memory Max 2.56 GB 3 GB Memory Options Hard Drive Connectivity Standard USB - Front USB - Specialty Option Slots ISP Slots DIMM Slots emmc Slot Paper Handling Optional 160+ GB (Standard on dhe & dthe) N/A 1 GB and 2 GB SO-DIMMs available 204 pin, DDR3x32, SO-DIMM format Standard 160+ GB 10BASE-T / 100BASE-TX / 1000BASE T USB-B 2.0 high speed Front USB-A 2.0 Host (low, full, high) (1) USB-A 2.0 Host (low, full, high) in output area for Card Reader (2) slots: 1-ISP, 1-hard drive (1) slot for optional memory (1) slot for optional Flash or DLE Paper Input (Standard) Paper Output (Standard) 550-Sheet Tray + 100-Sheet MPF 550-Sheet Output Bin 550-Sheet Trays (2) + 100-Sheet MPF 1050-Sheets (950 w/ Mailbox) Duplex Internal Other Paper Feed Orientation Short Edge-A4/Letter, Long Edge Fed A5 Security Jumper Yes 1 Standard memory is embedded on the controller board. For Training Purposes Only 24
Duty Cycle: MX71x/MX81x Model Recommended Monthly 2 1 Max Monthly Duty Cycle Page Volume MX710 5,000-25,000 Pages 275,000 Pages MX711 5,000-25,000 Pages 300,000 Pages MX810 5,000-35,000 Pages 300,000 Pages MX811 5,000-35,000 Pages 300,000 Pages MX812 5,000-35,000 Pages 300,000 Pages ¹ Recommended Monthly Page Volume is a range of pages that helps customers evaluate Lexmark s product offerings based on the average number of pages customers plan to print on the device each month. Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage. ² Maximum Monthly Duty Cycle is defined as the maximum number of pages a device could deliver in a month using a multi-shift operation. This metric provides a comparison of robustness in relation to other Lexmark printers and MFPs. Print Speed: MX71x/MX81x Media Size Printer Models MX710 MX711 MX810 MX811 MX812 Letter, Tray 1 (PPM) 63 70 55 63 70 A4, Tray 1 (PPM) 60 66 52 60 66 Notes: The Claim Values above specifies the maximum throughput, in Pages Per Minute (PPM), based on resolution and media size. For media sizes smaller than A4 and Letter, throughput is reduced to protect the printer from thermal damage. Speeds values can be up to and as fast as the rated speeds above. Time to First Print (TTFP): MX71x/MX81x Printer Mode Printer Models MX710 MX711 MX810 MX811 MX812 Time from Ready Mode (sec) 4.4 4.0 4.8 4.4 4.0 Time from Sleep Mode (sec) 10.6 10.6 11.0 10.6 10.6 Duplex Time from Ready Mode (sec) 9.4 8.7 10.3 9.4 8.7 Notes: Time to First Print (TTFP) is defined from when the job is sent (across USB) until the trailing edge of the first Letter page exits into the standard bin. TTFP is measured using a moderate coverage text page. For Training Purposes Only 25
Scanner and Fax Specifications: MX71x/MX81x MX710, MX810 Series Scanner Scanner Type Scan Technology Light Source Number of Light Sources 2 ADF Scanner Type Document Input & Output Capacity Document Size Document Size Sensing Paper Present Sensing Media Jam Sensing Multi-feed Sensing System Flatbed Scanner Max Document Size Document Size Sensing Fax Modem Fax from PC Maximum Fax Storage Color Flatbed Scanner with DADF Charge Coupled Device (CCD) LED Duplex (DADF Duplex Automatic Document Feeder) 150 Sheets, 20 lb. (75 g/m 2 ) Bond Min. 3.0 x 5.0 (76mm x 127mm) Short Edge Feed (SEF) Max. 8.5 x 14.0 (216mm x 355mm) Short Edge Feed (SEF) Yes Yes Yes Yes - MX711 & MX81x (not available on MX710) Max. 8.5 x 14.0 (216mm x 355mm) Yes 33,600 BPS Max, V.34 Half Duplex, <3 seconds per page Supported using Postscript driver; for both local and network attach models Flash Memory:18MB Hard Drive: size of the hard drive less 1GB ADF Scan Speed: MX71x/MX81x Media Size Mono Simplex (PPM) Mono Duplex (SPM) Scan Type Color Simplex (PPM) Color Duplex (SPM) Letter, Tray 1 70 72 70 68 A4, Tray 1 67 70 67 66 Note: Scan Performance is measured using the 150dpi 8-bit for mono and 150dpi 24-bit for color. For Training Purposes Only 26
Time to First Copy (TTFC): MX71x/MX81x Input Mode Size Copy Start State MX710 MX711 MX810 MX811 MX812 Copy Time 1 (in seconds) Copy Time 1 (in seconds) Copy Time 1 (in seconds) Copy Time 1 (in seconds) Copy Time 1 (in seconds) ADF 1 Text/Photo Letter StandBy/Ready 4.3 4.2 4.8 4.3 4.2 Flatbed Text/Photo Letter StandBy/Ready 4.2 4 4.5 4.2 4 ADF 1 Text Letter StandBy/Ready 4.3 4.2 4.8 4.3 4.2 Flatbed Text Letter StandBy/Ready 4.2 4 4.5 4.2 4 ADF 1 Photo Letter StandBy/Ready 5.2 5 5.2 5.2 5 Flatbed Photo Letter StandBy/Ready 5 4.8 5.2 5 4.8 ADF 1 Text/Photo Letter Sleep 11 11 11 11 11 Flatbed Text/Photo Letter Sleep 11 11 11 11 11 ADF 1 Text/Photo A4 StandBy/Ready 4.4 4.2 4.8 4.4 4.2 Flatbed Text/Photo A4 StandBy/Ready 4.2 4 4.6 4.2 4 ADF Text A4 StandBy/Ready 4.4 4.2 4.8 4.4 4.2 Flatbed Text A4 StandBy/Ready 4.2 4 4.6 4.2 4 ADF Photo A4 StandBy/Ready 5.2 5.1 5.3 5.2 5.1 Flatbed Photo A4 StandBy/Ready 5 4.8 5.1 5 4.8 ADF 1 Text/Photo A4 Sleep 11.5 11.5 11.5 11.5 11.5 Flatbed Text/Photo A4 Sleep 11.5 11.5 11.5 11.5 11.5 1 Loading paper in the ADF or Flatbed or touching the Lexmark MX71x/ MX81x MFPs display will activate warm-up of the MFP and could lower this time to first copy. NOTE: All TTFC copy measurements are measured from the homescreen, pressing the green Go button. Speed values can be up to and as fast as the rated speeds above. For Training Purposes Only 27
Media Options: MX71x/MX81x Terminology Change: What used to be Drawers are now called Trays. What used to be Trays are now Tray Inserts. Tray Inserts are now offered as an option so that customers with space and/or budget constraints can afford getting an additional paper tray (insert) to hold alternate media. The MX71x MFPs do not support Output Options. The MX81x comes with a Caster Base so there are no furniture options for this product. The MX81x and MX71x Input options are not compatible due to the difference in footprint of the machines. All media and furniture options for other current and legacy printers (X65x, X64x, etc.) are not compatible with the MX710 and MX810 Series. The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available at www.lexmark.com/multifunctionprinters. For Training Purposes Only 28
Input Options: MX71x The MX81x and MX71x Input options are not compatible due to the difference in footprint of the machines. Input Options: MX71x 250-Sheet & 550-Sheet Tray Insert 250-Sheet Tray 250-Sheet & 550-Sheet Lockable Tray *This option includes a built-in lock to protect costly or sensitive media. 550-Sheet Tray 2100-Sheet Tray *This option must be installed at the bottom of any supported stack of input options or directly beneath the printer when there are no other input options installed, and requires a Caster Base. For Training Purposes Only 29
Output Options: MX71x The MX71x MFPs do not support Output Options. Furniture Options: MX71x Furniture Options: MX71x Caster Base Spacer Swivel Cabinet *This is for elevation and additional storage (holds up to 6 reams of Letter, Legal or A4 sized paper or one toner cartridge carton plus up to 3 reams of paper). It does not have wheels. For Training Purposes Only 30
550-Sheet Tray, Integrated 4 250-Sheet Tray 550-Sheet Tray Multipurpose Feeder 2100-Sheet Tray Duplex Standard Output Bin Output Expander 4-Bin Mailbox Staple Finisher output bin/jogger Staple Finisher stapler Stack/ jogger Stapler punch Staple, Hole Punch Finisher Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Media Size Support: MX71x Media Size 1 A4 210 x 297mm (8.27 x 11.7 in.) * * * * * * * Letter 215.9 x 279.4mm (8.5 x 11 in.) * * * * * * * Legal 215.9 x 355.6mm (8.5 x 14 in.) * * * * * * * A5 3 long edge fed 210 x 148mm (8.27 x 5.83 in.) * * * * * * * A5 3 short edge fed 148 x 210mm (5.83 x 8.27 in.) * * * * * * A6 105 x 148mm (4.13 x 5.83 in.) * * * * * * JIS B5 182 x 257mm (7.17 x 10.1 in.) * * * * * * Executive 184.2 x 266.7mm (7.25 x 10.5 in.) * * * * * * Oficio 216 x 340mm (8.5 x 13.39 in.) * * * * * * * Folio 216 x 330mm (8.5 x 13 in.) * * * * * * * Statement 139.7 x 215.9mm (5.5 x 8.5 in.) * * * * * * Universal 105 x 148mm to 215.9 x 355.6mm (4.13 x 5.83in to 8.5 x 14in) 70 x 127mm to 215.9 x 355.6mm (2.8 x 5in to 8.5 x 14in) * * * * * * * * 7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.) * * * * * 9 Envelope 98.4x225.4mm (3.875x8.9 in.) * * * * * 10 Envelope 104.8x241.3mm (4.12x9.5 in.) * * * * * DL Envelope 110x220mm (4.33x8.66 in.) * * * * * C5 Envelope 162x229mm (6.38x9.0 in.) * * * * * B5 Envelope 176x250mm (6.93x9.84 in.) * * * * * Other Envelope 2 98.4 x 162mm to 176 x 250mm (3.87 x 6.38in to 6.93 x 9.84in) Note: This series of printers does not support Ouput Options. * * * * * NOT COMPATIBLE 1 If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the rear paper guide are selectable in the Paper Size menu. Select Universal setting or turn off Tray Size Sensing in the Configuration Menu if your paper size does not appear. 2 Envelops wider than 4-5 inches may start wrinkling in These series of printers. The wrinkling depends on Media quality and should be evaluated to observe if it is acceptable to the user. 3 A5 long edge fed is recommended over A5 short edge fed. LEF is default setting in printer for A5. 4 Envelopes can be stacked and fed thru integrated tray. For Training Purposes Only 31
Input Options: MX81x The MX81x and MX71x Input options are not compatible due to the difference in footprint of the machines. Input Options: MX81x 550-Sheet Tray 2100-Sheet Tray *This option must be installed at the bottom of any supported stack of input options or directly beneath the printer when there are no other input options installed, and requires a Caster Base. For Training Purposes Only 32
Output Options: MX81x Output Options: MX81x Offset Stacker *Holds approximately 500 sheets 4-Bin Mailbox *Holds approximately 100 sheets per bin Staple Finisher *Can staple a maximum of 50 sheets per set and supports up to 500 sheets of unstapled paper. Staple, Hole Punch Finisher Furniture Options: MX81x The MX81x comes with a Caster Base - there are no furniture options for this product. For Training Purposes Only 33
550-Sheet Tray, Integrated 4 250-Sheet Tray 550-Sheet Tray Multipurpose Feeder 2100-Sheet Tray Duplex Standard Output Bin Output Expander 4-Bin Mailbox Staple Finisher output bin/jogger Staple Finisher stapler Stack/ jogger Stapler punch Staple, Hole Punch Finisher Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3 Media Size Support: MX81x Media Size 1 A4 210 x 297mm (8.27 x 11.7 in.) * * * * * * * * * * * * * * Letter 215.9 x 279.4mm (8.5 x 11 in.) * * * * * * * * * * * * * * Legal 215.9 x 355.6mm (8.5 x 14 in.) * * * * * * * * * * * * * A5 3 long edge fed 210 x 148mm (8.27 x 5.83 in.) * * * * * * * * * * * * * A5 3 short edge fed 148 x 210mm (5.83 x 8.27 in.) * * * * * * * * * * A6 105 x 148mm (4.13 x 5.83 in.) * * * * * * * * JIS B5 182 x 257mm (7.17 x 10.1 in.) * * * * * * * * * * Executive 184.2 x 266.7mm (7.25 x 10.5 in.) * * * * * * * * * * Oficio 216 x 340mm (8.5 x 13.39 in.) * * * * * * * * * * * * * * Folio 216 x 330mm (8.5 x 13 in.) * * * * * * * * * * * * * * Statement 139.7 x 215.9mm (5.5 x 8.5 in.) * * * * * * * * * * Universal 105 x 148mm to 215.9 x 355.6mm (4.13 x 5.83in to 8.5 x 14in) 70 x 127mm to 215.9 x 355.6mm (2.8 x 5in to 8.5 x 14in) * * * * * * * * * * * 7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.) * * * * * * 9 Envelope 98.4x225.4mm (3.875x8.9 in.) * * * * * * 10 Envelope 104.8x241.3mm (4.12x9.5 in.) * * * * * * DL Envelope 110x220mm (4.33x8.66 in.) * * * * * * C5 Envelope 162x229mm (6.38x9.0 in.) * * * * * * B5 Envelope 176x250mm (6.93x9.84 in.) * * * * * * Other Envelope 2 98.4 x 162mm to 176 x 250mm (3.87 x 6.38in to 6.93 x 9.84in) * * * * * * 1 If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the rear paper guide are selectable in the Paper Size menu. Select Universal setting or turn off Tray Size Sensing in the Configuration Menu if your paper size does not appear. 2 Envelops wider than 4-5 inches may start wrinkling in These series of printers. The wrinkling depends on Media quality and should be evaluated to observe if it is acceptable to the user. 3 A5 long edge fed is recommended over A5 short edge fed. LEF is default setting in printer for A5. 4 Envelopes can be stacked and fed thru integrated tray. For Training Purposes Only 34
Theory of Operation Electrophotographic (EP) Process The developed image in the printer is transferred directly to the print medium. A roller carries the medium from the paper sources at the machine bottom, against the EP cartridges, and up to the fuser at the machine top. The transfer rolls are biased with high voltages to attract the toner to the print medium. The transfer applies an adequate charge to the medium to provide an electrostatic charge hold down force that holds the medium in a fixed location on the belt. A cleaning blade with a backup roll scrapes toner from the transport belt into a waste sump. Critical parameters for the EP process are the resistivity of the transfer roll coat and the normal force against the photoconductive drum. The drive roll diameter is set such that one drive revolution moves the transport belt the distance between transfer rolls for improved image registration. The list of the main component of the EP process is described below. EP Step Charge Expose Develop Transfer Fuse Clean/Erase Function During the charge step, voltage is sent from the HVPS to the charge roll beside the photoconductor. The charge roll applies a uniform negative charge over the entire surface of the photoconductor to prepare it for the laser beam. The laser fires a focused beam of light at the surface of the photoconductor and writes an invisible image, called a latent image. The laser beam only discharges the surface where the beam hits the photoconductor. This creates a difference in charge potential between the exposed area and the rest of the photoconductor surface. Once the laser exposes the photoconductor, the HVPS sends charge to the developer roll. Because of the charge difference between the toner on the developer roller and the electrostatic image created by the laser, the toner is attracted to areas of the photoconductor surface exposed by the laser. As the paper travels between the transfer roll and the photoconductor, the transfer roll applies a positive charge to the back of the media. This positive charge attracts the negatively charged toner image from the photoconductor to the top surface of the media. The paper now with a toned image moves through the fuser assembly. Using temperature and pressure, it marries toner to paper. The cleaning blade removes any toner that remains on the photoconductor after the transfer process. The toner removed is collected in the imaging unit. If a component fails, it is important to recognize at which step the failure took place. By knowing this, you can determine the source of the problem. Understanding the EP Process is the key to troubleshooting print quality problems. For Training Purposes Only 35
EP Process Components Cross-Sectional Printhead Charge Roll* Developer Roll Toner Cartridge PC Roll Belt Fuser Imaging Unit Transfer Roll *The Charge Roll is contained within the IU. For Training Purposes Only 36
Paper Transport System Enhancements and Changes Base Engine Features and Updates: MS71x/MS81x & MX71x/MX81x New Features: MS71x/MS81x & MX71x/MX81x Flushing This new feature will improve our customer s experience by minimizing user interventions when getting paper jams. The printer will attempt to automatically move undamaged media to the output bin that would have otherwise been jammed inside the printer, and will automatically resume printing. This feature is enabled by default. To disable, go to: General Settings > Print Recovery > Jam Assist > OFF/ON Jam Avoidance With the implementation of a Trailing Edge (TE) sensor and new code algorithms, instances of getting soft jams and jams caused by gap closure can be reduced. The printer will now have the ability to hold off future picks: until it detects a gap between sheets until the previous sheet is past input sensor if the previous page is measured to be of unexpected length New Pick Arm Assembly Design It is now a CRU maintenance item. The two rollers are not identical in size compared to the T series printers. The parts are replaced as an assembly can t replace the individual tires anymore. For Training Purposes Only 37
Key Updates: MS71x/MS81x & MX71x/MX81x Separator Roller Assembly This is a CRU maintenance item replacing the tray wear strips (aka dimple dams). A unique separator roll may be offered for challenging media types via SPR. Media is Reference Edge Fed For the said printer models, the tray insert uses the lift plate mechanism to elevate the media during paper transport. The wear strips (aka dimple dams) is replaced with a new FRU part called the separator roll assembly which is part of the Maintenance Kit. Media should be fed straight in - no longer slanted. Input Tray Supports Envelopes and other media sizes* Envelope and Universal Tray input options are no longer supported for this printer series. Input trays support almost all type of media. *The MS71x DOES NOT support Envelopes an Envelope option is not in the menus. 2-Step Tray Insert Removal Re-designed for user convenience. There s no need to completely remove the Tray Insert out to load media. For Training Purposes Only 38
Paper Transport System Key Components: Sensors Control Panel Interlock Sensor Fuser Exit Sensor Standard Bin Full Actuator and Sensor Rear Door interlock Sensor Input Sensor Narrow Media Sensor (MS71x ONLY) Duplex Path Sensor Pick Sensor Tray 2 Pass Through Sensor Pick Sensor Tray 3 Pass Through Sensor Pick Sensor Tray 4 Pass Through Sensor Pick Sensor Tray 5 For Training Purposes Only 39
Paper Transport System Key Components: Paper Transport Fuser (Belt Fuser Pictured) Exit Rollers Diverter (not pictured) Duplex Rolls Fuser Exit Rolls Separator Roll Pick Roller Tray Elevator For Training Purposes Only 40
Print Engine Paper Path: MS71x/MS81x & MX71x/MX81x Simplex Paper Path Duplex Paper Path For Training Purposes Only 41
Paper Jam Locations: MS71x/MS81x # Area Error Message 1 Staple finisher Remove paper, open stapler door. Leave paper in bin. [455 457] 2 Standard bin Remove standard bin jam. [203] 3 Inside the printer Lift front cover to remove cartridge. [200 201] 4 Multipurpose feeder Clear manual feeder. [250] 5 Duplex Remove tray 1 to clear duplex. [235 239] 6 Trays Open tray [x]. [24x] 7 Output expander Remove paper, open expander rear door. Leave paper in bin. [43y.xx] 8 Upper rear door Open upper rear door. [202] 9 Upper door and rear duplex area Open upper and lower rear door. [231 234] 10 Mailbox Remove paper, open mailbox rear door. Leave paper in bin. [41y.xx] 11 Staple finisher rear door Remove paper, open finisher rear door. Leave paper in bin. [451] For Training Purposes Only 42
Paper Jam Locations: MX71x # Area Error Message 1 Upper rear door Open upper rear door. [202] 2 Upper door and rear duplex area Open upper and lower rear door. [231 234] 3 Trays Open tray [x]. [24x] 4 Duplex area Remove tray 1 to clear duplex. [235 239] 5 Multipurpose feeder Clear manual feeder. [250] 6 Inside the printer Lift front cover to remove cartridge. [200 201] 7 Standard bin Remove standard bin jam. [203] 8 Automatic document feeder (ADF) Open automatic feeder top cover. [28y.xx] For Training Purposes Only 43
Paper Jam Locations: MX81x # Area Error Message 1 Duplex area Remove tray 1 to clear duplex. [235 239] 2 Trays Open tray [x]. [24x] 3 Staple finisher rear door Remove paper, open finisher rear door. Leave paper in bin. [451] 4 Stapler doors Remove paper, open stapler door. Leave paper in bin. [455 457] 5 Upper door and rear duplex area Open upper and lower rear door [231 234] For Training Purposes Only 44
# Area Error Message 6 Upper rear door Open upper rear door. [202] 7 Mailbox Open mailbox rear door. Leave paper in bin. [4yy.xx] 8 Multipurpose feeder Clear manual feeder. [250] 9 Inside the printer Lift front cover to remove cartridge. [200 201] 10 Standard bin Remove standard bin jam. [203] 11 Automatic document feeder (ADF) Open automatic feeder top cover. [28y.xx] Notes: When Jam Assist is set to ON, once a jammed page has been cleared the printer flushes blank pages or pages with partial prints to the standard bin. Check your printed output for blank pages. When Jam Recovery is set to ON or Auto, the printer reprints jammed pages. The Auto setting, however, only reprints jammed pages if adequate printer memory is available. For Training Purposes Only 45
Scanner System: MX71x/MX81x Auto Document Feeder (ADF) Key Updates: MX71x/MX81 x Key Updates New ADF Pick Mechanism New pick arm assembly (CRU Maintenance Item) New separator roller (CRU Maintenance Item) New ADF Feed Belt Paper elevator for paper to reach the new pick assembly Improved ADF Frame Structure Replaced the single-feed rollers with 4 rollers per shaft, thus preventing or minimizing media rotation or skew. ADF Automatic Locking Edge Guides ADF input tray edge guides can automatically lock in any position. Eliminates the possibility of the edge guides walking out over time. Improves reliability (i.e. few jams) ADF Lift Tray Stopped bump system aligns LE 10x skew correction consistent across all input speeds Deskew Roll For Training Purposes Only 46
Key Updates Ultrasonic Transmitter ADF Ultrasonic Multi-pick Detection Implemented 2-piece transmissive design to detect multiple paper feed. Ultrasonic Receiver ADF Mechanical Deskew A deskew roll was added to minimize feed skews. This implementation reduced input skews up to 2% and the output skew is better than 0.2%. Deskew Roll For Training Purposes Only 47
ADF Key Components: Sensors ADF Cross-sectional Skew Detect Sensor ADF Pick Sensor ADF Multifeed Sensor ADF Media Exit Sensor 1 st Scan Sensor 2 nd Scan Sensor ADF Media Present Sensor ADF under Top Cover Pick Roll Position Sensor Gap Detect Sensor ADF Multifeed Sensor For Training Purposes Only 48
ADF Back Side ADF Closed Interlock Sensor ADF Elevator Home Position Sensor For Training Purposes Only 49
ADF Key Components: Paper Feed and Transport ADF Cross-sectional ADF Feed Belt ADF Pick Roller ADF Exit Roller ADF Registration Roller ADF Transport Roller ADF Separator Roller and Torque Limiting Clutch ADF Back Side Elevator Motor Pick Motor Transport Motor For Training Purposes Only 50
ADF Paper Path: MX71x/MX81x Scan Position ADF Multifeed Detection Ultrasonic Transmitter Ultrasonic Receiver For Training Purposes Only 51
Flatbed Key Components: MX71x/MX81x External Components ADF Open Sensor Pressure Pad Flatbed Glass Internal Components Flatbed Scanner Control Card Flatbed Scanner Motor Flatbed Home Position Sensor Flatbed Scanner Length Sensor Flatbed CCD For Training Purposes Only 52
Flatbed Key Components and Functions Component Scanner Home Position Sensor CCD Imaging Unit ADF Open Sensor Pressure Pad Flatbed Glass Flatbed Scanner Length Sensor Flatbed Scanner Control Card Flatbed Scanner Motor Function Detects the registration position of the scanner. Shines light onto the document (LED). Detects if the ADF lid is open. Provides a cushion for the media resting on the flatbed. Glass surface where the document is scanned. Detects the paper size for scanning by the CCD. Controls the logistics of the Flatbed image acquisition in the CCD. Controls the movement of the CCD. For Training Purposes Only 53
Control Panel and Menus MS71x, MS810n/dn, MS811n/dn, MS812dn Control Panel 2.4" Color LCD Display This is NOT a Touch Screen Buttons and Functions: MS71x, MS810n/dn, MS811n/dn, MS812dn Part Description Function Display View the printer status. Set up and operate the printer. Keypad Enter numbers, letters, or symbols. Arrow buttons *2.4" Color Display models Only Scroll up and down or left and right. Select button *2.4" Color Display models Only Submit changes made in the printer settings. Back button *2.4" Color Display models Only Return to the previous screen. Home button Go to the home screen. Stop button Stop all printer activity. For Training Purposes Only 54
Indicates the printer status: Indicator light Off The power is off. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Enables Sleep mode or Hibernate mode. Light color and corresponding printer status: Sleep button Off The printer is idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is waking from or entering Hibernate mode. Blinking amber for 0.1 second then goes completely off for 1.9 seconds in pulsing pattern The printer is in Hibernate mode. Do the following to wake the printer from Sleep mode: Press any hard button. Pull out Tray 1 or load paper in the multipurpose feeder. Open a door or cover. Send a print job from the computer. Perform a power on reset (POR) with the main power switch. Attach a device to the USB port on the printer. USB port Connect a flash drive to the printer. Note: Only the front USB port supports flash drives. For Training Purposes Only 55
MS810de Control Panel 4.3" Color Touch Screen Buttons and Functions: MS810de Control Panel Part Description Function Display View the printer status. Set up and operate the printer. Keypad Enter numbers, letters, or symbols. Home button Stop button Go to the home screen. Stop all printer activity. Indicates the printer status: Indicator light Off The power is off. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Enables Sleep mode or Hibernate mode. Light color and corresponding printer status: Sleep button Off The printer is idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is waking from or entering Hibernate mode. Blinking amber for 0.1 second then goes completely off for 1.9 seconds in pulsing pattern The printer is in Hibernate mode. Do the following to wake the printer from Sleep mode: Press any hard button. Pull out Tray 1 or load paper in the multipurpose feeder. Open a door or cover. Send a print job from the computer. Perform a power on reset (POR) with the main power switch. Attach a device to the USB port on the printer. USB port Connect a flash drive to the printer. Note: Only the front USB port supports flash drives. For Training Purposes Only 56
MS812de Control Panel 7" Color Touch Screen Buttons and Functions: MS812de Control Panel Part Description Function Display View the printer status. Set up and operate the printer. Keypad Enter numbers, letters, or symbols. Home button Stop button Go to the home screen. Stop all printer activity. Indicates the printer status: Indicator light Off The power is off. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Enables Sleep mode or Hibernate mode. Light color and corresponding printer status: Sleep button Off The printer is idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is waking from or entering Hibernate mode. Blinking amber for 0.1 second then goes completely off for 1.9 seconds in pulsing pattern The printer is in Hibernate mode. Do the following to wake the printer from Sleep mode: Press any hard button. Pull out Tray 1 or load paper in the multipurpose feeder. Open a door or cover. Send a print job from the computer. Perform a power on reset (POR) with the main power switch. Attach a device to the USB port on the printer. USB port Connect a flash drive to the printer. Note: Only the front USB port supports flash drives. For Training Purposes Only 57
Administrative Menu: MS71x/MS81x For a complete listing of the printer menu tree, consult the User s Guide. MS71x/MS81x Administrative (Customer) Menu Tree Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network 2 Configure MP Stapler Test Standard USB Substitute Size Network Setup Page 1 Parallel [x] Paper Texture Profiles List Serial [x] Paper Weight Print Fonts SMTP Setup Paper Loading Print Directory Custom Types Asset Report Custom Names 3 Custom Bin Names 3 Universal Setup Bin Setup Security Settings Help Edit Security Setups 4 General Settings Print All Guides Miscellaneous Security Settings 3 Flash Drive Menu Print Quality Confidential Print Print Settings Printing Guide Disk Wiping Print Defects Guide Security Audit Log Information Guide Set Date and Time Supplies Guide Edit Security Setups 4 1 Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page. 2 Depending on the printer setup, this menu item appears as Standard Network or Network [x]. 3 This menu appears only in touch screen printer models. 4 This menu appears only in select touch screen printer models. For Training Purposes Only 58
MX710 Control Panel Buttons and Functions: MX710 # Part When to Use 1 Home button Go to the home screen. Enable Sleep mode or Hibernate mode. 2 Sleep button Do the following to wake the printer from Sleep mode: Press any hard button. Pull out Tray 1 or load paper in the multipurpose feeder. Open a door or cover. Send a print job from the computer. Perform a power on reset with the main power switch. Attach a device to the USB port on the printer. 3 Keypad Enter numbers, letters, or symbols. 4 Start button Start a job, depending on which mode is selected. 5 Clear All/ Reset button Reset the default settings of a function, such as copying, faxing, or scanning. 6 Cancel button Cancel all printer activity. 7 Indicator light Check the status of the printer. 8 USB Port 9 Display Connect a flash drive to the printer. Note: Only the front USB port supports flash drives. View the printer status and messages. Set up and operate the printer. For Training Purposes Only 59
Home Screen: MX710 Home Screen Buttons: MX710 # Description Function 1 Copy Opens the Copy menu 2 Fax Opens the Fax menu 3 E-mail Opens the E-mail menu 4 USB Displays files on a USB drive 5 Arrows Scroll left or right to the next screen to display 6 My MFP TBD 7 Menus Opens the administrative menus when Ready appears on the display 8 Setup Icon Access the setup menu and change printer settings 9 Scan Opens the Scan menu 10 Held Jobs Displays all held jobs 11 12 Tips 13 Status/ Supplies Change Language FTP Displays a warning or error message whenever the printer requires intervention to continue processing. Touch this to access the messages screen for more information on the message, and how to clear it. Opens context-sensitive Help information on the touch screen Note: All menus have a Tips button. Allows you to change the primary language and reports on the display, and will remain in effect until changed Opens the FTP menu Note: This option must be set up by a system administrator before it appears on the display. For Training Purposes Only 60
Administrative Menu: MX710 For a complete listing of the printer menu tree, consult the User s Guide. MX710 Administrative (Customer) Menu Tree Paper Menu Reports Network/Ports Security Default Source Menu Settings Page Active NIC Edit Security Setups Paper Size/Type Device Statistics Standard Network 1 Settings Miscellaneous Security Configure MP Network Setup Page Standard USB Confidential Print Network [x] Setup Substitute Size Page Parallel [x] Disk Wiping Paper Texture Shortcut List Serial [x] Security Audit Log Paper Weight Fax Job Log SMTP Setup Set Date Time Paper Loading Custom Types Custom Names Custom Bin Names Universal Setup Bin Setup Fax Call Log Copy Shortcuts E-mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles List Print Fonts Print Directory Asset Report Settings Help Manage Shortcuts Options Card Menu 2 General Settings Print All Guides Fax Shortcuts A list of installed DLE Copy Settings Copy Guide E-mail Shortcuts Download Emulators Fax Settings E-mail Guide FTP Shortcuts appears E-mail Settings Fax Guide Copy Shortcuts FTP Settings FTP Guide Profile Shortcuts Flash Drive Menu Print Defects Guide Print Settings Information Guide Supplies Guide 1 Depending on the printer setup, this menu appears as Standard Network or Network [x]. 2 This menu appears only when one or more DLEs are installed. For Training Purposes Only 61
MX711/MX81x Control Panel Buttons and Functions: MX711/MX81x # Part When to Use 1 Display View the printer status and messages. Set up and operate the printer. 2 Home button Go to the home screen. Enable Sleep mode or Hibernate mode. 3 Sleep button Do the following to wake the printer from Sleep mode: Press any hard button. Pull out Tray 1 or load paper in the multipurpose feeder. Open a door or cover. Send a print job from the computer. Perform a power-on reset (POR) with the main power switch. Attach a device to the USB port on the printer. 4 Keypad Enter numbers, letters, or symbols. 5 Start button Start a job, depending on which mode is selected. 6 Clear All/ Reset button Reset the default settings of a function, such as copying, faxing, or scanning. 7 Cancel button Cancel all printer activity. 8 Indicator light Check the status of the printer. For Training Purposes Only 62
Home Screen: MX711/MX81x Home Screen Buttons: MX711/MX81x # Description Function 1 Copy Opens the Copy menu 2 Fax Opens the Fax menu 3 E-mail Opens the E-mail menu 4 USB Displays files on a USB drive 5 Arrows Scroll left or right to the next screen to display 6 My MFP TBD 7 Menus Opens the administrative menus when Ready appears on the display 8 Setup Icon Access the setup menu and change printer settings 9 Scan Opens the Scan menu 10 Held Jobs Displays all held jobs 11 12 Tips 13 Status/ Supplies Change Language Displays a warning or error message whenever the printer requires intervention to continue processing. Touch this to access the messages screen for more information on the message, and how to clear it. Opens context-sensitive Help information on the touch screen Note: All menus have a Tips button. Allows you to change the primary language and reports on the display, and will remain in effect until changed For Training Purposes Only 63
N/A N/A N/A N/A N/A N/A N/A FTP Forms and Favorites Release Held Fax Bookmarks Lock Device Unlock Device Cancel Jobs Opens the FTP menu Note: This option must be set up by a system administrator before it appears on the display. Quickly find and print frequently used online forms If this button is shown, then there are held faxes with a scheduled hold time previously set. To access the list of held faxes, touch this button. Allows you to create, organize, and save a set of bookmarks (URLs) into a tree view of folders and file links This button appears when the printer is unlocked and the Printer Lockout Personal Identification Number (PIN) has been set. Touching this button opens a PIN entry screen. Enter the correct PIN to lock the control panel. This button appears when the printer is locked. The control panel buttons and shortcuts cannot be used while this appears. Touching this button opens a PIN entry screen. Enter the correct PIN to unlock the control panel. Opens the Cancel Jobs screen. The following items are available under the Print, Fax, and Network headings: Print job Copy job Fax profile FTP E-mail send Each heading shows up to three jobs per screen. If more than three jobs exist in a column, then an arrow appears enabling you to scroll through the jobs. Select a job to cancel it. Depending on your configuration, not all buttons may appear. For a complete listing of Home Screen buttons and their functions, consult the User s Guide. For Training Purposes Only 64
Administrative Menu: MX711/MX81x For a complete listing of the printer menu tree, consult the User s Guide. MX711/MX81x Administrative (Customer) Menu Tree Paper Menu Reports Network/Ports Security Default Source Menu Settings Page Active NIC Edit Security Setups 4 Paper Size/Type Device Statistics Standard Network 2 Security Settings 3 Miscellaneous Configure MP Stapler Test Standard USB Confidential Print Substitute Size Network Setup Page 1 Parallel [x] Disk Wiping Paper Texture Profiles List Serial [x] Security Audit Log Paper Weight Print Fonts SMTP Setup Set Date Time Paper Loading Custom Types 3 Custom Names 3 Custom Bin Names Universal Setup Bin Setup Print Directory Asset Report Settings General Settings Flash Drive Menu Print Settings Help Print All Guides Print Quality Printing Guide Print Defects Guide Information Guide Supplies Guide 1 Depending on the printer setup, this menu appears as Network Setup Page or Network [x] Setup Page. 2 Depending on the printer setup, this menu appears as Standard Network or Network [x]. 3 This menu appears only in touch-screen printer models. 4 This menu appears only in select touch-screen printer models. For Training Purposes Only 65
Service Menus: MS71x/MS81x and MX71x/MX81x Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or Technical Support. Changing the settings may cause improper operation of the printer. For a complete list of these menus, consult the Service Manual for the printer. To enter the Diagnostic Menu, do the following: Diagnostics Mode 1. Turn off the printer. 2. Press and hold 3 and 6. 3. Turn on the printer. 4. Release the buttons when the splash screen appears. The Diagnostics Menu contains advanced settings and operations used for repair, adjustments or other diagnostic actions. Configuration Menu Network SE Menu SE Menu Invalid Engine Code To enter Configuration Menu, do the following: 1. Turn off the printer. 2. Press and hold 2 and 6. 3. Turn on the printer. 4. Release the buttons when the splash screen appears. To enter the Network SE Menu, do the following: 1. Enter Network/Ports>Standard Network>Std Network Setup menu. 2. Press and hold 6, 7 and 9. 3. Release the buttons when the Network SE Menu appears. From a browser, add /se to the device IP address. (for example: http://158.183.3.2/se) To enter the Invalid Engine Code state, do the following: 1. Turn off the printer. 2. Press and hold 3, 4 and 6. 3. Turn on the printer. 4. Release the buttons when the splash screen appears. The Configuration Menu contains a set of menus, settings and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation. You do not POR the machine to access this menu. Capture diagnostic and debug data. This state allows you to POR the printer into a mode that disables the Engine Code and allows the programming of new code into the Engine card. Typically this function is used to reprogram defective Engine code but can be useful in other applications. For Training Purposes Only 66
Recovery Mode To enter Recovery Mode, do the following: 1. Turn off the printer. 2. Press and hold 2, 7 and 8. 3. Turn on the printer. 4. Release the buttons when the splash screen appears. NOTE: Recovery only available on non-etask printers. This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. No other functions are available. The screen will have a red background and say "Recovery. While in this mode, you can ONLY flash code via USB directly connected to a PC. Safe Mode To Enable/Disable Safe Mode, do the following: 1. Turn off the printer. 2. Press and hold 6 and 7. 3. Turn on the printer. Release the buttons when the splash screen appears. Go to Configuration Menu: 1. Turn off the printer. ***** OR ***** 2. Press and hold 2 and 6. 3. Turn on the printer. 4. Go to Safe Mode Menu 5. Select ON/OFF 6. POR the printer to take effect NOTE: Only available for printers with a code level of EC1 or greater. Allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device. Safe Mode is designed to be a short-term solution. Safe Mode state will not disable on POR without holding down the special button sequence. Safe Mode can co-exist with other POR button sequence modes, such as Config and Diagnostics. Restore Point To go to the Restore Point, do the following: 1. Turn off the printer. 2. Press and hold 7 and 8. 3. Turn on the printer. 4. Release the buttons when the splash screen appears. NOTE: Only available for printers with a code level of EC1 or greater. NOTE: Not all printers have this functionality; it is limited to printers with 4.3 and above Touchscreen. Restore point is a new functionality similar to a PC s operating system restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state. Important Information: Subsequent POR's boot to this restore point. If new code is flashed, that new code becomes the boot point. Only 1 restore point is kept. If no code updates have occurred since the machine was built, there is no restore point and the key sequence is ignored. Only available on etask machines. For Training Purposes Only 67
1. In the Administration (Customer) Menu, select the Network/Ports Menu. 2. Select Standard Network. 3. Select STD NET SETUP. Network SE Menu The Network SE menu contains advanced network menu tools. Warning: Changing the settings within this menu may cause the printer not to function properly. 4. Once in the Standard Network Setup page, press 6, 7 and 9 at the same time. 5. Once you press the buttons, you should be in the Network SE Menu. For Training Purposes Only 68
Supplies Supply Changes and Key Updates Key Updates 2-Piece Supplies Kit New Toner Cartridge design 2 piece vs. 1-piece Separate toner cartridge and imaging unit Imaging unit includes charge roll Toner Cartridge Imaging Unit New Supply Life Messaging When the toner cartridge or imaging unit is near exhaustion a countdown begins. An estimated number of pages remaining will display; once the count reaches 0 it will stop and not continue until the supply is replaced. Countdown is based on the usage of the last 2000 pages. Yellow triangle alert icon appears when any supply is in a warning state. Red bouncing animation will show up for Intervention Requests. Warning messages appear at bottom of home screen. Status messages will be in black text for warnings (no red triangle), red text for Intervention Requests. The screens to the right will only show after pushing the intervention button. Hard Stop When Supplies are Exhausted Printer stops when toner cartridge or imaging unit is exhausted. The supply item must be replaced before printing can resume Non-Shake Toner Cartridges* The end user will not be able to extend the life of the toner cartridge or improve print quality by shaking the cartridge Almost all toner will be used due to the change in technology *It is still recommended to shake cartridges before initial installation to loosen any packed toner due to storage & shipping. For Training Purposes Only 69
Supply Life Messaging Information Toner Cartridge Life Messaging The following table provides the messaging that will appear on the control panel as supply life becomes low. The Controller Board determines when the Cartridge Low message occurs; the IU determines when the Cartridge Very Low occurs. Saved Warning 1 Default Setting 2 Toner Level Default Behavior Options 4 Rating 3 (Default in Blue) Control Panel Message 5 Nearly Low Disabled 6K = 20% 10K = 20% 25K = 10% 45K = 10% Off Warning Email Alert Continuable Stop Non-Continuable Stop "Cartridge nearly low" Low Enabled 6K = 10% 10K = 10% 25K = 5% 45K = 5% Off Warning Email Alert Continuable Stop Non-Continuable Stop "Cartridge low" Near End of Life Enabled 6K = 3% 10K = 2% 25K = 1% 45K = 1% Off Warning Email Alert Continuable Stop Non-Continuable Stop "Cartridge very low, 200 estimated pgs remain" Pages remaining calculated on the usage of the past 2000 pages printed End of Life Enabled 0% Non-Continuable Stop "Replace cartridge, 0 estimated pgs remain" 1 The generic name of the warning used for Lexmark support documentation. 2 This column indicates whether or not the message is enabled by default. 3 This column indicates the default cartridge life remaining for each cartridges yield type. Once the cartridge reaches this percentage, it will trigger the given warning. The user can change level that will trigger the warning. The procedures to do this are documented in this guide in ye section called How to Change Supply Life Messaging Settings. 4 This column lists the default behavior options at each warning notification. The customer can customize this feature. The default behavior is documented in blue if no change is made. 5 This indicates the actual message that will appear on the product control panel when the warning is triggered. For Training Purposes Only 70
Imaging Unit Life Messaging The following table provides the messaging that will appear on the control panel as supply life becomes low. Below the table explanations are provided for the headings and options listed in each column. Warning Default Setting Default Rating Nearly Low Disabled 120K = 10% Low Enabled 120K = 5% Off Behavior Options (Default in Blue) Warning Email Alert Continuable Stop Non-Continuable Stop Off Warning Email Alert Continuable Stop Non-Continuable Stop Control Panel Message "Imaging unit nearly low" "Imaging unit low" Near End of Life Enabled 120K = 1% Off Warning Email Alert Continuable Stop Non-Continuable Stop "Imaging unit very low 750 estimated pgs remain" Pages remaining calculated on the usage of the past 2000 pages printed End of Life Device Stops Enabled 0% Non-Continuable Stop "Replace imaging unit, 0 estimated pgs remain" For Training Purposes Only 71
Fuser Maintenance Kit Life Messaging The following table provides the messaging that will appear on the control panel as Fuser Maintenance Kit life becomes low. Warning Default Setting Default Rating Behavior Options (default in Blue) Control Panel Message Nearly Low Disabled 200K = 10% Off Warning E-mail alert Continuable stop Non-continuable stop "Maintenance kit nearly low" Low Enabled 200K = 5% Off Warning E-mail alert Continuable stop Non-continuable stop "Maintenance kit low" Near End of Life Enabled 200K = 1% Off Warning E-mail alert Continuable stop Non-continuable stop "Maintenance kit very low, 2000 estimated pgs remain" Pages remaining calculated on the usage of the past 2000 pages printed End of Life Device Stops Enabled 0% Non-continuable stop "Replace Maintenance kit, 0 estimated pgs remain" Note: Counters for fuser maintenance kit alerts are based on counters stored in fuser chip. For Training Purposes Only 72
How to Change Supply Life Messaging Settings 1. Access the printer s Embedded Web Server (EWS). 2. Click Settings > Print Settings > Supply Notifications. 3. Change the settings as desired. Adjustable Supplies Alert Options Supply Nearly Low Low Near End of Life Cartridge Yield Max Default Min Max Default Min Default - not adjustable 500 90% 40% 30% 50% 30% 21% 20% 6000 90% 20% 10% 50% 10% 4% 3% 10000 90% 20% 10% 50% 10% 3% 2% 25000 90% 10% 5% 50% 5% 2% 1% 45000 90% 10% 5% 50% 5% 2% 1% Imaging Unit 90% 20% 10% 50% 10% 2% 1% Maintenance Kit 90% 20% 10% 50% 10% 2% 1% Notes: If a user selects a value outside of these acceptable ranges, it will revert back to the default setting. If a user has changed the setting and then installs a new supply, the same user setting will "stick" as long as the setting is still valid for the new supply. If a user has selected a value that is valid for the supply installed, but then changes to a different supply that the selection is no longer valid, it will revert back to the default setting. (e.g. user selected Low = 3% for 45K cartridge, and then later installs a 6K cartridge, the Low setting will revert back to 10%) If the user has not changed the setting from the default value, any new supplies installed will always use the default values for the supply that is installed. For Training Purposes Only 73
Detection of Non-Genuine Supplies When the printer senses that the Imaging Unit, Toner Cartridge or Fuser is not a genuine Lexmark part, the printer will post this error message: Non-Lexmark [supply], see User s Guide [33.xy] In this case, the control panel will instruct the User to refer to the Troubleshooting Section of the User s Guide for instructions on how to proceed. The User s Guide documents warnings about using non-genuine supplies. If the customer wishes to accept the risks of non-genuine supply they may document this acceptance by pressing the OK and X keys simultaneously for 15 seconds. In response, the printer will continue and mark a flag in NVRAM that the customer acceptance has occurred. In addition the bottom of the Device Statistics page will denote that the customer has accepted the non-genuine supply. The following is the message that will appear on the Device Statistics page: If the customer acceptance flag is marked, YYY.xx errors will include an n at the end for the error number string. (e.g., 202.05N) The customer may decide they do not want to accept the risks associated with using non-genuine Lexmark supplies or devices. This is done by the customer not pressing the yes, continue sequence as described above and the User s Guide. But instead, the customer is to remove the non-genuine Lexmark supply or device and replace it with a genuine Lexmark supply or device. For Training Purposes Only 74
Toner Cartridges MS71x and MS81x Toner Cartridges Approximate Yield (in pages) MS710 MS711 MS810 MS811 MS812 Starter Toner Cartridge (SWE) 1 10k Y Y Y Y Y Toner Cartridge 6k Y Y Y Y Y High Yield Toner Cartridge 25k Y Y Y Y Y Extra High Yield Toner Cartridge 45k N Y N Y Y 1 Ship With Equipment MX71x and MX81x Toner Cartridges Approximate Yield (in pages) MX710 MX711 MX810 MX811 MX812 Starter Toner Cartridge (SWE) 1 10k Y N N N N Starter Toner Cartridge (SWE) 1 25k N Y Y Y Y Toner Cartridge 6k Y Y Y Y Y High Yield Toner Cartridge 25k Y Y Y Y Y Extra High Yield Toner Cartridge 45k N Y Y Y Y 1 Ship With Equipment Imaging Units: MX71x and MX81x Imaging Unit (All MS and MX Models) Approximate Yield 100k pages *Will lock out at 120K Ship with Equipment Yes Aftermarket Version Available Yes For Training Purposes Only 75
Maintenance Items Automatic Document Feeder (ADF) Maintenance Kit: MX71x and MX81x Item Page Intervals 1 Customer Installable ADF Media Pick Roller 120,000 Yes ADF Separation Roller 120,000 Yes ADF Feed Belt 120,000 Yes Torque Limiting Clutch 120,000 Yes 1 Page Intervals depends on many factors including the environment, scanning habits, etc. Fuser Maintenance Kit Item Page Intervals 1 Customer Installable Fuser 200,000 Yes Transfer Roller 200,000 Yes Pick Roller Assembly (3 each) 200,000 Yes Separator Roller Assembly (3 each) 200,000 Yes 1 Page Intervals depends on many factors including the environment printing habits, etc. As soon as the fuser rated life is reached, the printer will come to a hard stop and will only work once the fuser maintenance kit is replaced. When the kit is replaced, there is no need to reset the maintenance counter like the previous models since the counter is stored in the fuser smart chip. Roller Kit In the event that a fuser is replaced before it reaches its rated life due to some sort of failure, a roller kit maintenance message will display at 300,000 page intervals. The purpose of this is to make sure that the transfer, pick and separator rollers are replaced. The roller kit counter can be reset through the Configuration Menu under Reset Roller Kit Counter. Item Page Intervals 1 Customer Installable Transfer Roller 300,000 Yes Pick Roller Assembly (3 each) 300,000 Yes Separator Roller Assembly (3 each) 300,000 Yes 1 Page Intervals depends on many factors including the environment printing habits, etc. For Training Purposes Only 76
Fuser Information Fuser Technology Item MS71x MS81x Fuser Technology Hot roll Belt Print Speed Up to 55 ppm Up to 70 ppm Time to First Print (TTFP) As fast as 8.0 seconds As fast as 4.0 seconds Energy Star Compliant No Yes, duplex models 1200 dpi No Yes Envelope Support No Yes, through tray or MFP Narrow Media Speed TBD TBD Wiper Required Yes, for vinyl No Vinyl Labels Yes Very limited Unique Fuser for Letter / A4 No Yes Usage Scenarios Frequent narrow media (<8.3") batch jobs (20 pages or more). Heavy use of vinyl media. General usage, pharmacy media, wristbands, paper labels, outdoor media, envelopes. For Training Purposes Only 77
Fuser Types There are many Fuser Types identified by a unique Fuser Type code (see the section in this guide called How to Determine the Correct Fuser Part Number). It is critical that the correct fuser is identified and replaced in the machine. It is important to note that Hot Roll and Belt Fusers ARE NOT interchangeable. If a customer chooses a Hot Roll printer type, they cannot convert it to a Belt Fuser machine and vice versa. The different fusers are based on the following variables: Printer Model Voltage (100V, 110-120V, 220-240V) Media Size (A4 vs. Letter applies to Belt Fusers only) Hot Roll or Belt Return Program or Regular The Belt Fusers come in both A4 and Letter sizes to prevent damage to the fuser. Although either fuser can print on both Letter and A4, running large amounts of the alternate size media can damage the fuser. The printer will recognize if A4 is printed on a Letter fuser (and vice versa) and try to compensate to minimize the risk of damage. The behavior is as follows: A4 vs. Letter Media and Fuser Media Size Fuser Media Size Behavior Compress image (default setting) Compresses the image by 3% horizontally Letter A4 Fuser Clip Image (optional) Clips the image outside of an 8.27 area* Configurable in the Configuration Menu under A4 Fuser Menu *The A4 fuser cannot fuse the entire right side of any print job that uses media wider than 8.27 A4 Letter Fuser Print Engine Slows For Training Purposes Only 78
Below is a list of Hot Roll (HR) and Belt Fuser types. For the most current list of fuser Types and part numbers, always refer to the printer s Service Manual. Fuser Type Printer Model Voltage Media Size Fuser Tech License Type 1 00 MS81x/MX81x/MX71x 110-120V Letter Belt Return Program 01 MS81x/MX81x/MX71x 220-240V A4 Belt Return Program 02 MS81x/MX81x/MX71x 100V A4 Belt Return Program 03 MS81x/MX81x/MX71x 110-120V A4 Belt Return Program 04 MS81x/MX81x/MX71x 220-240V Letter Belt Return Program 05 MS81x/MX81x/MX71x 110-120V Letter Belt Regular 06 MS81x/MX81x/MX71x 220-240V A4 Belt Regular 07 MS81x/MX81x/MX71x 100V A4 Belt Regular 08 MS81x/MX81x/MX71x 110-120V A4 Belt Regular 09 MS81x/MX81x/MX71x 220-240V Letter Belt Regular 11 MS71x 110-120V N/A HR-detack Return Program 13 MS71x 220-240V N/A HR-detack Return Program 15 MS71x 100V N/A HR-detack Return Program 17 MS71x 110-120V N/A HR-detack Regular 19 MS71x 220-240V N/A HR-detack Regular 21 MS71x 100V N/A HR-detack Regular 1 License Type: If the fuser has a Return license type that means the customer is under licensed agreement to return the fuser once it is replaced. If the customer does not wish to accept this license agreement, unlicensed Fusers are available by contacting Lexmark. Note: The MS71x models have a Hot Roll Fuser similar to previous generations of workgroup mono products. Note: The MS81x, MX71x and MX81x models have a Belt Fuser Only. For Training Purposes Only 79
How to Determine the Correct Fuser Part Number There are a number of fuser part numbers for this printer series, so it is essential to know how to determine which one to recommend when a replacement is needed. To determine the correct fuser part number, look for the fuser type (2-digit numeric code) information on the fuser assembly or in the printer s Device Information page. How to Check the Fuser Type Checking the Fuser Type from the Front of the Printer 1. Lift the Front Cover and pull down the Multipurpose Feeder Door. 2. Remove the Toner Cartridge and Imaging Unit. 3. Locate the gap at the EP Frame to see the Fuser Type. For Training Purposes Only 80
Checking the Fuser Type from the Rear of The Printer 1. Remove the Upper Rear Door. 2. Pull down the Redrive Assembly. 3. Locate the label between the left and right thumb screws. 4. Capture the Fuser Type. For Training Purposes Only 81
Checking the Fuser Type through the Menu Settings Page 1. Print the Menu Settings Pages. 2. Locate the Device Information section in the Menu Settings Pages. 3. Under Device Information, locate Fuser Type. For Training Purposes Only 82
Checking the Fuser Type through the Embedded Web Server (EWS) 1. Access the printer s EWS. 2. Under Reports, click Device Information. 3. Under Device Information, locate the Fuser Type. For Training Purposes Only 83
Hardware Ship and Store The new MS and MX series printers have significant hardware and functionality changes from previous models. Below is an overview of these changes. Cartridge Shutter/Plunger The Toner Cartridge has a built-in shutter that closes when the Access Cover is opened. The Cartridge shutter is opened by the Access Cover Plunger when the Access Cover is closed. The printer is shipped from the factory with the Access Cover Plunger in the downward position. Development recommends removing the cartridge and imaging unit for normal ship and storage needs. For cases when supplies need to remain in machine, leave the plunger engaged. Testing has shown that shipping or moving these models with all or some of the supplies does not cause any significant leaks. The port and seal designs are very robust. If the plunger is put into the ship position without proper packaging, there is HIGH RISK that a user may simply turn on the printer and start printing resulting in a 31.46 or 31.66 replenishing error or potential damage to the cartridge. The most robust process is to put the plunger into the ship state, but you MUST repackage the imaging unit (and cover the input sensor) to ensure that the front door is opened the next time the printer is turned on. Belt Fuser (MS810, MX710, MX810 Series) Before shipping or storing, press the sleep button and wait until the control panel turns OFF before powering down. This will allow time for the belt fuser nip mechanism to open. Belt fuser CRUs are shipped with the nip open. Hot Roll Fuser (MS710 Series) After the device is turned OFF, lift the upper door, remove the cartridge and imaging unit then slide the fuser saver ( wedge ) into the fuser nip per the included instructions. Hot roll fuser CRUs are shipped with rear wedges that open the nip to prevents a flat spot on the fuser rolls from sitting for a period of time. The wedge needs to be removed before installing. For Training Purposes Only 84
Firmware and Functionality Changes Error Code Formatting To provide consistency across different product lines, the error code formatting was improved so technicians can readily identify a category of problem based on the numeric code. Error Code Range Description 000-099 User-Related Errors 100-199 Engine Hardware Failure Base Printer 200-299 Paper Jams Base Printer / Input Options 300-399 Hardware Failure - Input / Output Options 400-499 Paper Jams - Output Options 840-849 ADF & FB Scanner Failure 900-999 Firmware and/or System Electronics Failure Decoding Paper Jam Sub-error Codes <.xx> Sub-error Codes <.xx> Description.01 Warm up jam (paper detected at POR).02 Sensor tripped too early.03 Sensor never tripped.04 Sensor cleared too early.05 Sensor covered too long.06 Paper did not reach first sensor after tray.07 Sensor covered too long For Training Purposes Only 85
Auto Reboot Error Recovery The goal of allowing the printer to auto-reboot when a catastrophic error occurs is to decrease customer interventions and increase printer up-time. The types of errors that could auto reboot include: 91y.xx Engine Firmware Errors 976.xx Network Firmware Errors 900.xx RIP Firmware Errors Note: Be aware that not all of the Engine Firmware Errors will allow an auto-reboot. The engine will inform the Controller Board if an Auto Reboot is allowed for the particular error. Auto Reboot (Error Recovery) configuration and settings are shown in the following table: Function Configurable In: Settings Auto Reboot Mode Customer Menus (UI) Embedded Web Server Sets the printer to restart when an error is encountered. Reboot when idle for firmware errors if not printing, faxing, or scanning. Hardware related errors will still halt and display service error screen. Reboot always (default) auto-reboot for firmware errors even if printing, faxing, or scanning. Reboot never always halt and display the service error screen for firmware errors. Max Auto Reboots Customer menus (UI) Embedded Web Server Sets the number of automatic restarts the printer can perform per incidence 1-20. 2 is the factory default setting. When the number of max automatic restarts is reached, the printer displays the applicable error instead of restarting. Note: A clean power cycle or hibernation will reset the reboot count. Auto Reboot Counter Embedded Web Server The number of reboots encountered over the lifetime of the printer. This setting is to be used as diagnostic data. This setting can be reset to zero by MPS or by the Embedded Web Page. If a printer crashes but does not auto reboot, the traditional error screen displays on the control panel listing the error information. When a re-bootable crash occurs, the printer shows the traditional error screen with an additional message that informs the user the printer will reboot. The Error screen displays while the printer gathers debug information and writes it to flash (about 10 seconds). Once the debug collection has occurs, the printer will reboot. After rebooting, a message will be present informing the user the printer rebooted. The user must clear this error in order to continue using the printer. While this message is present, the printer is off-line and will not accept print jobs. See the images on the following page. For Training Purposes Only 86
Sample Generic Control Panel Messages after Auto Reboot 2.4 Panel 4.3 Panel 10 Panel LED Panel For Training Purposes Only 87
Safe Mode Safe Mode is a new and configurable state in the device that allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device. Warning! Safe Mode is intended as a short term workaround and should only be used when a critical print job must be completed before service can be arranged to repair the printer. In most customer situations, it would NOT be appropriate to enable this mode. See the table below called When Should Safe Mode be Enabled? for examples. Warning! The printer must be returned to standard operating mode before diagnostics can be run or full function printing can continue. This is IMPORTANT! If a customer reports problems with no duplex capability and/or the inability to select optional input trays, etc., check to see if Safe Mode is enabled a warning message will display on the Control Panel. When Safe Mode is enabled, print jobs are processed based on the product-specific behavior of the print engine as defined for that mode of operation. Certain service failures and other errors are suppressed when the device is in this mode so the device is left in a temporary usable state. When Safe Mode is disabled, if any service failure or other error occurs, the device will follow existing messaging behavior and the print operation will be terminated. The device may also shut down due to certain failures based on existing definitions. When Should Safe Mode be Enabled? Problem Example Hypothetical Customer Situation Enable Safe Mode? Why/Why Not? 23y.xx Jams on Power-up Duplex sensor broken Customer has a deadline to complete an important print job before the end of the day Service cannot be dispatched until tomorrow. YES. The customer has a critical need to continue printing. Safe Mode will disable the duplex and allow the customer to continue to print at reduced functionality. 200.xx Jams on Power-up Tray 1 Input sensor broken Customer needs to complete a print job to send to a publisher by the end of the day. They only have 5 more pages left to print from the job. Service will not be out until tomorrow. NO. The customer has a critical need to continue printing; however, Safe Mode will not disable Tray 1. For this printer, Safe Mode ignores all Input Options: Tray 2, Tray 3, etc. but Tray 1 functionality remains enabled. 242.xx Jams on Power-up Tray 2 Input sensor broken The customer is printing PowerPoint handouts for a meeting next week. They only had a few pages left to print. NO. The customer does not have a critical need to continue printing. For Training Purposes Only 88
Configuration and Management Category POR Sequence Description 2.4 Control Panel and Touchscreen 2-line Control Panel 7 + 6 (letters S+M = Safe Mode) STOP + BACK Safe Mode state will not disable on POR without holding down the special button sequence. Safe Mode can co-exist with other POR button sequence modes, such as Config and Diagnostics. Safe Mode can also be managed through the Config menu via the Safe Mode menu. If the Safe Mode setting is changed on this menu, the device must be PORed for the new setting to take effect. LED models (and all Control Panels) NPA command An NPA command can be issued to enable Safe Mode. If the Safe Mode setting is changed via NPA command, the device must be PORed for the new setting to take effect. Safe Mode Messaging Category Messaging Description 2.4 Control Panel and Touchscreen "The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results. An intervention message will post at each POR once the device is in Safe Mode. Priority 1 warning message will be displayed, toggling in sequence with any other priority 1 warning messages, if any are present. If the device is POR ed into Diagnostics, Configuration or SE menu, it will operate as if Safe Mode is disabled. A POR into any of these menus does not affect the Safe Mode setting. 2-Line APA Control Panel Safe Mode An intervention message will post at each POR once the device is in Safe Mode. A warning with custom message will appear and toggle with any other warning messages. For Training Purposes Only 89
Safe Mode Print Behavior The behavior of a device in Safe Mode is product-specific. The table below outlines the behavior for this printer series and may not apply to other models of the same code. Safe Mode Engine Features Engine Behavior Control Panel Behavior Simplex only Will report no duplexer installed Duplex print option will not be selectable Ignore duplex sensor Will report no duplexer installed Duplex print option will not be selectable Ignore bin full sensor Bin full messages will not be reported Bin full IRs will not occur Print at narrow media operating point Print at slow operating point Ignore all input options Will report Tray 1 only as installed Only Tray 1 and MPF will be selectable Ignore all output options Ignore rear duplex door sensor Ignore redrive door sensor Use large interpage gaps Disable light speed mode Will not report any installed finishing options Door open messages will not be reported Door open messages will not be reported Pages will have large interpage gaps Slower TTFP No finishing options will be selectable Door open messages will not occur Door open messages will not occur Restore Point Restore point is a new functionality similar to a PC s operating system restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state. All code is restored (RIP, Engine, etc.). If restore point is used, you can undo the restore by holding the POR key sequence again. Available on: POR Sequence Description Important Information: 4.3 and above Touchscreen Code level of EC1 and higher To go to the Restore Point, do the following: 1. Turn off the printer. 2. Press and hold 7 and 8. 3. Turn on the printer. 4. Release the buttons when the splash screen appears. Subsequent POR's boot to this restore point. If new code is flashed, that new code becomes the boot point. Only 1 restore point is kept. If no code updates have occurred since the machine was built, there is no restore point and the key sequence is ignored. Only available on etask machines. For Training Purposes Only 90
Other Function Highlights Category Feature Function Remote Control Panel for Touch Screen GUIs Haptics for Highend MFP Devices Improved Sound Capabilities Provide remote control of a device. Haptic technology, or haptics, is a tactile feedback technology which takes advantage of a user's sense of touch by applying forces, vibrations, and/or motions upon the user. Sounds improved by having more contexts. Different actions now "described" by different sound effects and not just a simple beep. Display Language Support All DBCS languages on etask without font card General Improved text readability on custom home screen (etask) backgrounds Information animations available JBIG Fax Compression Soft Jam Flushing Beacons ADF Ultrasonic Multifeed Detection Size Sensing Trays / Zones etask displays use anti-aliasing at the subpixel level to make the text appear smoother. Available under "show me" on 2.4 panels; available under "More Information" on etask displays JBIG is a lossless method for compressing black and white (1-bit) raster image data. JBIG's progressive encoding scheme allows lower resolution version of the image to be sent first, followed by higher resolution images which build on the previously transmitted data (e.g. 75, 150, 300, 450, and 600 DPI). In case of misfeed, printer "flushes" out as many sheets as possible before stopping. Flashing beacon lights and control panel animations draw attention to interventions. Uses sound waves to detect if multiple sheets have been pulled. Universal paper length detection Web Solutions Framework Enables printer to access cloud based solutions For Training Purposes Only 91
Category Feature Function Device Statistics Information Environmental Data Data elements that are part of MPS Enabler Printer Statistics are to be represented via SNMP protocol. Devices store information related to duplex, n-up, low power, etc Device Management Improvements Installed Features (including esf Apps) User Level Job Log A comprehensive group within the Enterprise MIB that represents all installed options and features (including scanner if MFP). Included in this list should be any card readers, DLE hardware, options, trays and outputs, duplex, ram, flash, hard drives, cards, USB ports, parallel ports, etc. and reported back via SNMP for inventory and configuration reporting/support. Tracks all jobs that are sent to machine or initiated at the machine. Provides the who, what, when, and on what kind of media, mono or color. Customizable Billing Reports Job logs can be downloaded for customizable billing reports. Job Logs can be retrieved through a variety of open architecture methods. ADF Scan Length Enhancement Virtual Configuration Center Scan length through the ADF is increased to 25" linear. Ability to customize devices at the reseller or customer. Services Break / Fix Error Code Improvements Consistent messaging between products for different error codes and issues. Non model specific error codes for easier lookup and management. Sustainability Additional Sustainability Statistics Job logs Utilize firmware tracking information for page count, cartridge usage type and count, duplex and n-up to track "green" print behavior Enhanced Power Management Front Panel Sleep Button Front panel sleep button to place device in a lower power sleep mode. Enters Sleep by - Inactivity Timeout - Sleep Button Press Exits Sleep by - Receive a Job - Cover Open/Close/Tray Insert - Front USB insert - Touch screen or button press Persistent Error Codes Error Code Improvements If the printer posts an error, the user must do something to clear it or it will not continue. For Training Purposes Only 92
Event Log Summary For Training Purposes Only 93
Complex Parts and Procedures Parts listed in this section are complex for various reasons and are tagged with one or more of the following icons to explain its complexity: High degree of technical difficulty in removing/replacing the part. Complex/lengthy instructions. Special procedures required before, during or after part installation. Increased likelihood of servicer error resulting in additional problems, malfunction of the machine or damage. The instructions for removal, installation and/or special adjustments can be found in the X548 Service Manual. Follow the instructions carefully to avoid additional errors, malfunction or breakage. For your awareness, the most complex parts include the ones listed below. When removing, replacing or reinstalling these parts, follow the instructions carefully! Part Complexity Control Panel Controller Board Laser Printhead Media Aligner Roller ZIF and LIF Connectors NVRAM Components ADF Skew Adjustment For Training Purposes Only 94
Control Panel The Control Panel houses NVRAM in the printer. When it is replaced, special precautions need to be taken to ensure data is not lost. See the section on Mirrored NVRAM Components in this Guide. Controller Board The Controller Board houses NVRAM in the printer. When it is replaced, special precautions need to be taken to ensure data is not lost. See the section on Mirrored NVRAM Components in this Guide. In addition, the Controller Board contains the default and custom esf applications and settings. These are NOT contained in the NVRAM or on a hard drive. A Controller Board failure could result in loss of these applications and their settings if they are not backed up. When a new Controller Board is installed, the Lexmark default esf applications and settings are loaded. The best practice is for an administrator to have their esf applications and settings backed up prior to encountering a problem. In case this hasn t been done, an attempt to back up the data should be performed before replacing the Controller Board. To back up the esf applications and settings, do the following: 1. Turn off the printer. 2. Press and hold 3, 4 and 6 to boot into Invalid Engine Code mode.. 3. Turn on the printer. 4. Release the buttons when the splash screen appears. 5. Access the printer's Web Page from a web browser. 6. Click on Settings: For Training Purposes Only 95
7. Click on Solutions (don t click Import/Export the explanation is at the end) 8. Click on Embedded Solutions For Training Purposes Only 96
9. Select each application individually by clicking on the name (we ll use Forms and Favorites in this example): 10. Click on Export to create a file of that application s settings For Training Purposes Only 97
11. If the Web page cannot be accessed, or an error persists despite trying to boot in Invalid Engine code mode, then there is no way to backup the esf apps. Make the customer aware of this. 12. Don t Use the Global Import/Export method to back up the esf applications and settings. There is a size limit of 128kb on the export file. 13. Customers with a large number of applications or settings may exceed the file size limit and have information truncated in the exported file. STOP 14. Once the new Controller Board is installed, follow the same steps as above, however, you will Import (instead of export) the <filename>.ucf file for each application. Laser Printhead Whenever the Printhead is replaced, you need to do a mechanical registration adjustment. This adjustment is performed from Diagnostics menu under Registration and requires a physical adjustment of the Printhead based on the Quick Test pages that prints. See the Service Manual for complete information. Media Aligner Roller When the Media Aligner Roller is replaced in the printer, the Media aligner roller adjustment should be performed. ALWAYS print a copy of the Quick Test Page before making any adjustments to the media aligner roller reference adjustment screw. When replacing the media aligner roller, it is necessary to back the reference adjustment screw out far enough to remove the old assembly and install the new one. See the Service Manual for complete information. For Training Purposes Only 98
Zero Insertion Force (ZIF) Connectors Zero Insertion Force (ZIF) connectors are used in the various boards and cards of these printers. Before inserting or removing a cable from these connectors, read this entire section carefully to avoid damaging the connector or cable. Warning! Do not insert the cable so the contacts are facing the locking actuator. The contacts always face away from the actuator. Warning! Do not insert the cable diagonally into the ZIF socket. This may damage the contacts. Warning! Avoid using a fingernail, or sharp object to open the locking mechanism. This may damage the cable. Warning! Avoid pressing against the cable when opening the locking mechanism. This may damage the cable. These are the types of ZIF connectors used in these printers: Horizontal top contact connector Horizontal bottom contact connector Vertical mount contact connector Horizontal sliding connector Horizontal Top Contact Connector The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector. Insert the cable horizontally into the connector. Warning! When opening or closing this type of actuator, gently lift or close the two tabs located on each end of the actuator. The two tabs should be moved simultaneously. Do not close the actuator from the center of the actuator. How to Remove a Cable from the Horizontal Top Contact Connector 1. Place a finger at each end of the locking actuator, and then gently lift the actuator to the unlocked position. 2. Slide the cable out of the connector. For Training Purposes Only 99
How to Insert a Cable into the Horizontal Top Contact Connector 1. When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked. 2. Insert the cable with the contacts on the cable facing up. Insert the cable on top of the actuator. Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely installed, then intermittent failures could occur. 3. Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. For Training Purposes Only 100
Horizontal Bottom Contact Connector The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted horizontally into the connector. Warning! When opening or closing this type of actuator, gently lift the center of the actuator using your finger. Do not use a fingernail or screwdriver to open the actuator: this could damage the ribbon cable. Do not close the actuator from the ends. How to Remove a Cable from the Horizontal Bottom Contact Connector 1. Place two fingers towards each end of the locking actuator, and then gently lift the actuator to the unlocked position. 2. Slide the cable out of the connector. For Training Purposes Only 101
How to Insert a Cable into the Horizontal Bottom Contact Connector 1. Check the actuator to verify it is in the open position. 2. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator. The cable needs to be inserted below the actuator. Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely installed, then intermittent failures could occur. 3. Place your finger in the middle of the actuator and rotate the actuator to the locked position. For Training Purposes Only 102
Vertical Mount Contact Connector The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted vertically into the connector. Warning! When opening or closing this type of actuator, gently lift the center of the actuator using your finger. Do not use a fingernail or screwdriver to open the actuator - this could damage the ribbon cable. Do not close the actuator from the ends of the actuator. How to Remove a Cable from the Vertical Mount Contact Connector 1. Gently rotate the locking actuator from the center of the actuator to the unlocked position. 2. Slide the cable out of the connector. How to Insert a Cable into the Vertical Mount Contact Connector 1. When installing the cable, check the locking actuator to verify it is in the open position. 2. Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on top of the actuator. Note: Verify the cable is installed squarely into the connector otherwise intermittent failures could occur. For Training Purposes Only 103
3. Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Horizontal Sliding Contact Connector The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted horizontally into the connector. Warning! When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator. Do not close the actuator from the center of the actuator. Do not use a screwdriver to open or close the actuator. Damage to the cable or connector could occur. How to Remove a Cable from the Horizontal Sliding Contact Connector 1. Simultaneously slide the two tabs located on the ends of the locking actuator away from the connector. 2. Slide the cable out of the connector. For Training Purposes Only 104
How to Insert a Cable into the Horizontal Sliding Contact Connector 1. Check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector. 2. Insert the cable with the contacts facing away from the locking actuator. Insert the cable on top of the actuator. 3. Slide the locking actuator towards the connector, locking the cable into place. The cable should not move after this step is performed. If the cable moves, open the actuator, reposition the cable, and close the actuator in the down position. For Training Purposes Only 105
Low Insertion Force (LIF) connector Warning! When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. How to Insert a Cable into the LIF Connector 1. Look at the connector and take note as to which side the contacts are located. 2. Look at the circuit board - many boards will have the word contacts stamped on them to indicate which side has the contacts. 3. Insert the cable squarely into the connector. Note: Verify the cable is installed straight into the connector. If the cable is not installed properly, then intermittent failures could occur. For Training Purposes Only 106
Mirrored NVRAM Components Controller Board Control Panel Service Tips: If you must use one the components listed above as a method of troubleshooting, boot the printer into Diagnostic mode only; this will prevent NVRAM from copying to the new component. If the printer is allowed to boot normally NVRAM will copy to the new component and it cannot be used in another printer. It must be returned to the manufacturer. Warning! Observe all ESD precautions while handling electronic parts. Warning! When replacing multiple NVRAM components replace ONE component at a time NEVER replace both at once. If the Control Panel and the controller board are being replaced at the same time, replace the parts in this order to avoid damage to the machine: 1. Replace the controller board first. Note: Do not replace the new control panel and controller board at the same time! 2. After installing the new controller board, and before installing the new control panel, start the printer into Diagnostics mode. 3. After the printer has completed startup, turn off the printer and replace the control panel. Note: If the Control Panel display failed, the printers startup cycle is complete when the driver motor and fans shut down, and the machine is quiet. 4. After installing the new control panel, start the printer into Diagnostics mode, and allow the printer to go through a complete startup cycle and the display to go to Ready. 5. If the problems persist, leave the new Control Panel in the machine, place the old controller board back in the machine, and start it up. After the machine startup, shut down the machine, and install the new controller board. After installing the new controller board, restart the machine, and let it go through the startup cycle. ADF Skew Adjustment In case the ADF needs adjustment to correct skew, several procedures are documented in the service manual to make this correction. They are: ADF skew adjustment (front side) ADF skew adjustment (back side) ADF skew adjustment (deskew roller) Media squareness check Print skew correction Copy skew correction For Training Purposes Only 107