jraven Quick Start Guide Version 1.0 9/15/2010
Overview, Install, Starting the Application and Setup... 3 Overview:... 3 INSTALL / SETUP... 3 How to install jraven... 4 Migrating Data - jraven MIGRATION UTILITY... 7 Starting the jraven Application... 9 Log in to jraven first time after installation:... 11 PASSWORD RULES... 12 Initial Setup Notes:... 13 Facility Setup... 13 To add a Facility:... 14 User Setup... 14 To add a User:... 15 User-Types... 16 Initial Log in and install Complete:... 17 Resident Setup... 20 To add a Resident:... 20 Creating Assessments:... 21 Tool Navigation... 21 Entering Data:... 23 Keyboard Shortcuts... 25 Edits... 28 Help:... 28 More Help:... 31 2
Overview, Install, Starting the Application and Setup The Resident Assessment Instrument (RAI) and the Minimum Data Set (MDS) were developed by the Centers for Medicare & Medicaid Services (CMS). jraven 1.0 (Resident Assessment Validation and Entry) is a free,java based application that provides an option for facilities to collect and maintain Facility, Resident and MDS 3.0 Assessment information for subsequent submission to the appropriate state and/or national data repository. jraven displays the MDS 3.0 assessment instrument similar to the paper version of the form. Once data collection is completed, facilities are able to export their data from the application and submit it to the appropriate state and/or national data repository. This document is intended to provide an overview of how to install, login and use the jraven application. Additional details are available in the jraven User Guide; all users of jraven are encouraged to read the information carefully. The User Guide is included with the jraven install (.pdf) and is added to the desktop of the user s PC. Overview: The following steps must be completed to begin using jraven. Details are included in this guide. 1. Download and install jraven NOTE: To install jraven, the user must be logged into the PC as an Administrator. 2. Log in first time as jraven user The initial user signing in is required to setup at least one facility and one user with the System Administrator user-type role. 3. Change password for user jraven 4. Answer security questions for user jraven. 5. Setup the facility 6. Setup users with System Administrator role (It is highly recommended to set up more than one System Administrator account as a back-up, in the event that one of the System Administrator accounts becomes locked) 7. Log out as jraven user and Log in as Administrator. INSTALL / SETUP Initial installation of jraven A workstation System Administrator is required to complete the initial installation. NOTE: User s that will be using jraven must have read/write access to the location on the PC where the jraven database is installed. Required installation files and instructions are located on the QIES Technical Support Office (www.qtso.com/ravendownload.html) and/or the Centers for Medicare & Medicaid Services website (www.cms.gov) 3
System Configuration jraven has been designed to run on a standalone workstation or a network. The How to install jraven Instructions described in this document (Quick Start Guide) are instructions for installing a standalone version on an individual workstation. MySQL is a database platform used by jraven. Supported systems: Windows XP with Service Pack 2 or 3 Windows Vista with Service Pack 1 or 2 and all current security patches applied Pentium 4 1.4 GHz PC workstation with minimum 1 GB of free RAM 1 GB hard disk space available Color monitor, display setting at 1024 x 768 and minimum of 256 colors 32 bit operating system Not supported: Windows 7, Windows 2000, Windows ME or Windows 98 64 bit operating system FUNCTIONALITY jraven software provides the following functionality: Facility Setup/Maintenance User Setup/Maintenance Resident Setup/Maintenance Assessment Reporting Importing and Exporting RUGS/ Grouper configuration How to install jraven The Setup is loading message displays Once the Setup loading is complete, the Welcome to the jraven 1.0 Setup Wizard displays. Click Next to continue with the set up. Click Cancel to cancel the install/set up and close the window 4
After clicking Next, the License Agreement window displays. Click I Agree to continue the setup Click Back to return to the previous window Click Cancel to cancel the set up and close the window After clicking I Agree, the Choose Install Location window displays The default location for the install destination folder is C:\jRaven\ To install in a different location, use the Browse button to navigate to the location. Click Install to start the installation 5
Click Back to return to the previous window Click Cancel to cancel the installation and close the window After clicking Install, the Installing window displays. No action is required by the user while the Jraven application is being installed. A progress bar on the Installing window allows the user to monitor the progress. Once the install is complete, the Completing the jraven 1.0 Setup Wizard window displays 6
The Run jraven 1.0 checkbox is checked by default and will startup jraven directly after install is complete. Uncheck the box to complete the install and close the window Click Finish to complete the installation Migrating Data - jraven MIGRATION UTILITY The purpose of the jraven Migration Utility is to allow existing RAVEN users to (1) populate the jraven database with existing facility and resident information, and (2) determine the next MDS 3.0 assessment to be performed for each resident by generating a report showing the most recent MDS 2.0 assessment performed. Installation: The jraven Migration Utility is installed as part of the overall jraven Installation. A menu item for the utility is included with the jraven program group in the Windows Start menu (Start-> Programs->jRAVEN). NOTE: In order to migrate facility and resident data, jraven must already be running. To start jraven, double-click the jraven desktop icon OR select the menu item for jraven in Start- >Programs->jRAVEN. It is NOT necessary to log in to jraven. Migration of MDS 2.0 Facility and Resident Data: After starting jraven, select the jraven Migration Utility menu item in Start-> Programs->jRAVEN. A reminder message box will appear with the following text: To migrate data with this utility, jraven must be installed, and running in the background. Generating last assessment reports does not require jraven. Press OK to continue to the jraven Migration Utility main screen. Note that the version and date of the utility is displayed in the title bar of the screen. The steps for performing a migration are as follows: (1) Specify the location of jraven (2) Locate the RAVEN and/or RAVEN-SB database(s) to be migrated (3) Specify how partial matches of resident data should be handled 7
(4) Start the migration. jraven Location: To specify the location of jraven on the PC, use the Browse button to navigate to the application director - then press OK. By default, the location is C:\JRAVEN\, which is the default location provided in the jraven Installation program. Therefore, the location only needs to be changed if a custom location was specified during jraven installation. RAVEN/RAVEN-SB Database Location: To specify the location of a RAVEN database (i.e., MDS.MDB) or a RAVEN-SB database (i.e., SWB.MDB), use the Add button to navigate to the directory containing the database. Then highlight the desired database and click the Open button to add the database to the list of databases to be processed. To add additional databases for migration, use the same procedure with the Add button. The list displays the full path and filename of each database selected for migration. To remove a database from the list, highlight the database in the list and click the Remove button. The utility can process archived databases (e.g., MDSARCH.MDB or SWBARCH.MDB) as well as the live databases. However, since the utility currently migrates facility and resident data only, it may not be necessary to include archived databases in the list. The resident and facility information should already be in the live database. NOTE: During the migration process, the utility will need to retrieve a setting from the RAVEN dictionary database (MDSDICT.MDB) or RAVEN-SB dictionary database (SWBDICT.MDB). For unattended operation, it is recommended that the dictionary reside in the same directory as the database being migrated. If the utility cannot find the dictionary, it will prompt the user to navigate to the location of the directory. Partial Matches. During the migration, the utility checks each incoming resident record against data already existing in the jraven data. The utility uses the state system resident match criteria to identify possible duplicate records. If a possible duplicate is identified, the utility can proceed by doing one of the following: 1) Always prompting the user to decide if the resident record is a duplicate 2) Migrate the record anyway, even if there is a partial match 3) Never migrate the record if there is any kind of partial match These options are provided in the dropdown list on the main screen of the utility. The default option is to always prompt the user to decide. Migrate. Click the Migrate Data button to begin the migration. The utility will process each database in the list box. The utility will perform the following steps for each database: 1) Backup the selected databases within the jraven directory structure. 2) Confirm that each selected database is a valid MDS or Swing Bed database. 3) Establish a connection with the jraven MySQL database. 4) Migrate facility information, if possible. If matching facility information is already in the jraven database, the utility prompts the user whether to associate the incoming data with the matching facility. If the user indicates no, then migration is cancelled for the current database file in the list. 5) Migrate resident data, where possible. As stated above, the resident match criteria are applied to check for duplicates. Duplicate resident information is processed in accordance with the partial match preference specified on the main form of the utility. After all the database files in the list are processed, the utility will display a message box stating that the migration is complete. A jraven Migration Status Report screen is displayed after migration, showing the facility and resident data that migrated successfully, as well as the data that could not be migrated. 8
Last Assessment Report The Last Assessment Report displays the most recent MDS 2.0 assessment performed for every non-archived resident in the databases specified in the list box. The purpose of the report is to assist the user in determining what the next MDS 3.0 assessment should be for each resident. NOTE: This report can be executed at any time it is not necessary to perform a migration in order to generate this report. Also, note that jraven does not need to be running in order to generate this report. In order to run the report, the following steps should be performed: (1) Select the database(s) for the report (2) Start the report process RAVEN/RAVEN-SB Database Location: To specify the location of a RAVEN database (i.e., MDS.MDB) or a RAVEN-SB database (i.e., SWB.MDB), use the Add button to navigate to the directory containing the database. Then highlight the desired database and click the Open button to add the database to the list of databases to be processed. To add additional databases for the report, use the same procedure with the Add button. The list displays the full path and filename of each database selected for the report. To remove a database from the list, highlight the database in the list and click the Remove button. The utility can process archived databases (e.g., MDSARCH.MDB or SWBARCH.MDB) as well as the live databases. However, it is expected that the last assessment for archived residents will always be a discharge. Generate The Report. Click the Generate Last Assessment Report button. The utility will begin to accumulate the data for the report. The status bar at the bottom of the utility screen will display informational messages and a progress indicator. Note that the Last Assessment Report button now has the text Cancel. The user may click Cancel at any time to stop the report. If a report is cancelled, a message box appears to indicate that the report has been cancelled, and the Cancel button reverts back to being the Generate Last Assessment Report button. After completion of the report data accumulation, the results are displayed in a new window titled Last Assessment Report. The header of the report displays the facility being processed and the database being processed. The body of the report contains the name, birth date, SSN, Medicare Number and Medicaid Number for each resident in the database. It also contains the target date and assessment type of the most recent assessment for the resident. (Note that it is possible for the target date and assessment type columns to be blank for a resident if no assessments have been performed for the resident as yet.) The footer of the report contains the page number, as well as the date and time of the report. It is possible to save or print the Last Assessment Report, using the menu items or the tool bar. The report may be exported to the following formats: PDF, HTML, RTF, Text or Excel. When done with viewing the report, the Last Assessment Report viewer window may be closed by clicking the X in the top right-hand corner, or by selecting Exit from the File menu. Starting the jraven Application After install is complete, access jraven: Select jraven from one of the following methods: Start menu click on the icon in the start menu, programs 9
jraven icon, - double click the icon located on the PC desktop jraven.exe in the jraven directory - double click the EXE The jraven screen displays: The Welcome to MDS 3.0 - jraven screen displays: This screen displays while the program is loading, this may take a few minutes and requires no response from the user. 10
When jraven is completely loaded, The Login box displays: Selecting the Enable Accessibility Features box at the bottom of the login box will turn on accessibility features for users requiring assistive technology (e.g.; screen readers) Note: The box is checked by default. Uncheck the box if the accessibility features are not needed. This only needs to be done once. Log in to jraven first time after installation: User Initial Login: Enter jraven in the User ID field. (Case-sensitive) Enter jraven in the Password field. (Case-sensitive) Click Login. A Change Password box displays. The Password rules are displayed are at the top followed by the New Password, Confirm New Password fields. Enter a new password in the New Password and Confirm New Password fields. Users are required to change the password before accessing the jraven system. If the user does not change the password and clicks, Cancel, the password will not be changed and the user will be logged off the system and redirected to the Welcome screen. This will change the password for the jraven user account. The generic (jraven/jraven) user will not be available after the initial log in is complete and may not be used to create assessments. Click Continue. 11
PASSWORD RULES All users are required to change their password after initial login Passwords may be changed at any time. Below is a list of password rules. Use a minimum of eight characters and a maximum of nineteen The New Password must contain at least one upper case and one numeric character, and one special character (the valid special characters are displayed on the Change Password screen) Passwords are case-sensitive Users cannot set their password to contain any of their User ID, First Name, Last Name or E-mail address The New Password must not contain more than three consecutive-like characters Wait a minimum of six password changes to reuse a password The Security Questions box displays. It is required to answer six of the ten Security Questions listed. Tab off (press the tab key on computer keyboard) of the last answer to enable the OK button Click OK after completing the questions. The initial jraven MDS 3.0 window displays. 12
Initial Setup Notes: The initial person signing into the application is required to: 1. Setup at least one Facility 2. Setup one User with the System Administrator user-type role. (System Administrator is the highest-level user). Once this is completed, the System Administrator can: Setup and maintain Facility information, add/edit facility information Setup and maintain User accounts, establish User IDs and security settings for all other users Designate submission (A0410) It is highly recommended to set up more than one System Administrator account as a backup, in the event that one of the System Administrator accounts becomes locked. A second System Administrator may log in and reset the account by following the Account Locked process described in the jraven user guide. If no other System Administrator is available to reset the account, contact the Help Desk for assistance. The Help Desk can utilize a secure password reset tool that allows the generic jraven account (used at initial log in) to be reset for the purpose of resetting the System Administrator account. Facility Setup The Facility screen provides the ability to setup and modify facilities. The term facility refers to a nursing home or swing bed. 13
On the Administration menu, click Facility. The Facility Information screen displays The Facility screen is displays in two columns: Facility Summary on the left and Facility on the right. Facility information is entered in the Facility column on the right; the column is divided into two sections: Facility (top of column) - contains required and optional fields Agent Information (bottom of column) - contains optional fields To add a Facility: Enter data in Facility Detail fields. Click Save. Saved facility information will display in the Facility Summary section. To add additional facilities, repeat the process or click the New icon, enter data and click Save. Required fields display on the screen in bold type with an asterisk. User Setup The User screen provides the ability to setup new users and modify users. On the Administration menu, click User. 14
The User Information screen displays. The User screen displays in two columns: User Summary on the left and User Detail on the right. User information is entered in the User Detail column on the right; the column is divided into three sections: User Detail (top of column) - contains required and optional fields Activation Detail (middle of column) - contains optional fields Provider Detail (bottom of column) - contains required fields To add a User: Enter data in User Detail fields. Click Save. Saved user information will display in the User Summary section. To add additional Users, repeat the process or click the New icon, enter data and click Save. 15
User information is entered in the User Detail section and the User Summary section displays the information once it has been entered. Required fields display on the screen in bold type with an asterisk. Enter information in Termination Date only if the user is no longer valid, (e.g., no longer works for the facility). If a Termination Date is entered for a user with any pending Assessments, a Termination Date box displays advising pending Assessments should be reassigned to an active user. There must always be at least one active System Administrator - It is highly recommended that there be two System Administrators. If there is only one System Administrator and that person terminates his/her position, another System Administrator must be set up prior to entering the Termination Date for the existing System Administrator. jraven does not allow a System Administrator to enter a termination date for their own account; it must be entered by another System Administrator. User-Types 16
The following table provides a summary of the different user-types and their roles within the jraven tool. An X = a process that a particular role performs, unless otherwise specified. Authorization Rights for User-types System Administrator Data Entry View only Assessments - Add/Edit Add/Edit/Delete Add/Edit Calculate RAPs/RUGs X X Create Inactivation Requests Create Modification Requests Export Files Import Files X X X X Maintain Facility Information Add/Edit Edit Existing records Maintain Resident Information Add/Edit/Hide/Delete/ Add/Edit Maintain User Information Add/Edit/Delete Perform Data Entry for all jraven forms X X Print Assessments (Report) X X X Set jraven Preferences X View Assessment Data Entry Report X X X View Assessments entered by any user X X X View Event Tracking Report View Hidden Residents/Assessments X X View User List X X Initial Log in and install Complete: After installing JRAVEN, completing the initial login (generic jraven user) and successfully adding at least one System Administrator and at least one Facility, the user must log out of the application and log in with the newly created user name and password. To log out, select Logout on the security menu 17
The welcome/log in screen displays User Initial Login 1. Enter the User ID assigned by the System Administrator user 2. Enter the same User ID in the Password field (user id/user id) 3. Click Login. The Change Password screen displays. 4. Enter a new password in the New Password and Confirm New Password fields. 5. Click Continue 6. The Security Questions box displays. At least six of the Security Questions must be answered in order to proceed. Click OK 18
7. The jraven window displays Once the user has successfully logged in by following the User Initial Login process, Residents and MDS 3.0 Assessment information may be added 19
Resident Setup Resident Information The Resident Information screen allows users, based on roles, to add new Residents, modify Resident data, delete Residents, and to search for Residents. The search section is at the top of the screen. On the Administration menu, click Resident. The Resident Information screen displays. To add a Resident: The Resident screen displays in two columns: Resident Summary on the left and Resident on the right. Resident information is entered in the Resident column on the right; the column is divided into three sections: Resident (top of column) - contains required and optional fields Additional Optional Items (middle of column) - contains optional fields Actions (bottom of column) - contains buttons to add assessment, Add Resident or delete Resident 20
Enter data in Resident fields Click Save or the Add Resident button at the bottom of the Resident column. Saved resident information will display in the Resident Summary section. To add additional Residents, repeat the process or click the New icon, enter data and click Save. NOTE: System Administrator User s may see duplicate residents listed in the Resident Summary section if a resident has been at multiple facilities and the System Administrator has access to all of those facilities. Creating Assessments: After Residents have been added, on the Resident screen double click on a resident or highlight a resident (click on) and then click the Add Assessment button at the bottom of the Resident Detail Section. The Add/Edit Assessment window displays Refer to the jraven User Guide for information regarding using the application for collecting MDS 3.0 Assessment information. The User Guide is part of the jraven install and is added to the user s PC desktop when jraven is installed. Tool Navigation Window Layout jraven contains familiar Windows features: title bar, menu bar, toolbar, status bar, and window size controls. 21
Title Bar The title bar displays the name of the software: Menu Bar The Menu bar contains the following command selections: File Save - Available on Facility, Resident, User, and Assessment windows. Selecting Save will save the window that is displayed. Save All - Available when editing Assessment, Resident, User, or Facility information. Selecting Save All will save the information on all tabs. Close - Available on all windows. It allows users to close the Facility, Resident, and User windows. New - The New button is available on the Facility, Resident, and User windows. It allows users to enter new Facilities, Residents, and users. Change Backup File Location - Allows the System Administrator to assign a specific file location to archive the JRAVEN backup files. Exit - Allows users to Exit the JRAVEN application. Note: By using the arrow keys on the keyboard, users can navigate through the selections on the Menu bar. For example: On the Assessment Search screen, if the cursor is on the File menu item, pressing the right directional arrow will move the cursor to the Administration menu item. Pressing the up and/or down directional arrows will navigate through the menu list. Toolbar Each window contains various toolbars that contain buttons and icons to assist the user. Mouse over icons and the name of the functionality is displayed. The availability of the functionality will vary depending upon which window is displayed. ICON FUNCTION LOCATION Save CTl+S Facility, Resident, User, and Assessment windows Save and Export CTl+S Report Viewer window Close CTl+O All windows New enter new Facilities, CTl+N Facility, Resident, and User windows Residents and users Delete CTl+D Facility, Resident, and User windows Save and Validate CTl+U Assessment window Print Assessment Report Print Show-Hide Answered Questions Assessment window Report Viewer window Assessment window 22
Save Data If changes are made on a window, Click Save. Close Window To close a window click Close on the window tab or the Close button on the toolbar. If changes are made, and the window is closed without saving, a Save Resource box displays asking if user wants to save the changes. Window Size Control The Facility, Resident, and User screens are divided into various sections such as Search, Summary and Detail. Each section can be collapsed by use of the arrow to the left of the section title. Clicking on the arrow a second time will un-collapse the section. The sections may also be resized if needed. Place cursor over the line that separates the Summary section from the Detail section. The cursor will create an arrow. Click and drag the line to either the right or left depending on which area the user wants to expand. Entering Data: Enter data in each field and use the tab key on the keyboard to navigate from field to field. This allows skip patterns and edits to be appropriately applied and helps ensure all fields are addressed. Some fields require use of additional keys, for example; Combo box/drop down fields use the down arrow key to scroll through the available responses. Once the desired response is highlighted, pressing the spacebar will make the selection. To collapse or expand a section, click the arrow next to the section title. 23
The following screen example shows the Facility Detail section (right side of the screen) expanded 24
Or collapsed Keyboard Shortcuts Keyboard shortcut key(s), hot keys, are a key or combination of keys that execute a specific function or command as an alternative to using the mouse. Users can execute the hot key command by pressing the Alt key and the underlined letter. The following hot keys are available to assist users with navigating through jraven: NOTE: hot keys in jraven with more specific commands, are also listed Login screen Login Cancel Forgot Password Main Menu File Administration Grouper Import/Export Reports Security Assessment Help File Menu Save Save All Ctrl+S Ctrl+Shift+S 25
Change Backup File Location Exit Alt+F4 Administration Menu Facility Resident User Security Menu Change Security Answers Change Password Logout Assessment Menu Search Help Menu Search Help Contents About Quality Management System Facility Screen Close Facility Ctrl+O New Facility Ctrl+N Delete Facility Ctrl+D Facility Summary Alt+L (left side listing collapsible bar) Facility Alt+1 (right side 1 st collapsible bar) Agent Information Alt+2 (right side 2 nd collapsible bar) Resident Screen Close Resident Ctrl+O New Resident Ctrl+N Delete Resident Ctrl+D Search Criteria Alt+T (collapsible bar on Top Resident Summary Alt+L (left side listing collapsible bar Resident Alt+1 (right side 1 st collapsible bar Additional Optional Items Alt+2 (right side 2 nd collapsible bar Actions Alt+3 (right side 3 rd collapsible bar User Screen Close User Ctrl+O New User Ctrl+N Delete User Ctrl+D User Summary Alt+L (left side listing collapsible bar User Detail Alt+1 (right side 1 st collapsible bar Activation Detail Alt+2 (right side 2 nd collapsible bar 26
Provider Detail Alt+3 (right side 3 rd collapsible bar Field Types: Text Text fields allow data to be entered manually that adheres to the rules (length, special characters, etc) for the specific field. Preferred Language is an example of a text field NOTE: Use the backspace key to remove data from a dropdown or text field. Date Date fields are formatted for the entry of a valid date. The date may be entered manually or by clicking on the calendar next to the date field and selecting a date. Some date fields that allow other data to be entered and accepted as valid based on the submission rules. For example: If the full Birthdate is not known, a partial date may be entered. A valid date format is MM-DD-YYYY MM = Month (01-12) DD = Day (01-31) YYYY = Year (2001-Current Year) Birthdate is an example of a date field Checkboxes Questions in checkbox format allow the selection of yes answers simply by checking the box next to the appropriate value. Checking the box again will mark the item as Not Assessed (-) Note: if applicable, Checkboxes do not allow the last item in the list ( Z. None of the above or Question Assessed, none selected ) to be checked with any other answer. Race/Ethnicity (A1000) is an example of a checkbox question. Dropdown lists These fields contain a list of allowable answers to a specific field. To answer a dropdown question, tab to the field and use the arrow keys to navigate through the answer options NOTE: Use the backspace key to remove data from a dropdown or text field. Interpreter needed? (A1100A) is an example of a dropdown list question. 27
Edits Data integrity edits are applied as information is entered in jraven and/or when clicking Save. These edits are unique messages in place to assist users with the accurate completion of data entry. The following types of edits may occur in jraven: Errors - information is incorrect or missing and must be corrected before the information will be saved. Data must be entered in all required fields. If a required field is left blank, an error will display and the information will not be saved. Warnings - indicate there is information entered that should be verified as accurate, or serve as a reminder of how some fields should be populated Examples: Last Name is a required field on the Resident screen, if left blank, an error will display and the information will not be saved. A warning lets the user that the information entered in the tool, if exported and submitted to the MSD Submission System, will be checked against the information stored there. Additional data validation is executed by clicking Save and Validate. This validation checks the assessment information and verifies it passes all fatal edits for submission. All data integrity tool edits and/or validation edits, regardless of severity, display in the lower left corner of the assessment screen. An assessment will not change to Export_ready status until all Fatal errors have been corrected. Refer to the jraven User Guide for more information regarding edits. Help: Assistance is available for each field on the Assessment page by clicking on the question mark icon next to each question. 28
After clicking the question mark icon, a new screen will open and display information from the RAI Manual relevant to the specific field and/or clarification regarding the definition of the field. The Help files are available any time a user is logged in to jraven. On the menu bar at the top of the screen, in the Help menu, click Help Contents 29
A new window will open Clicking the plus sign in the navigator on the left side of the screen will expand to display MDS 3.0 Items by Section heading. Clicking the plus next to the MDS 3.0 Items by Section heading displays the list of and gives the user access to the table of contents for each section of items on the MDS 3.0 assessment instrument. 30
More Help: Addition Information for using jraven can be found in the jraven User Guide (part of tool install), including information regarding settings, reports functionality, RUGS, export and import. Users are strongly encouraged to read the information carefully to assist with accurate use of the tool. The Help Desk is available for technical support and assistance with problems or questions that may arise regarding the JRAVEN software. Contact information for the Help Desk: 1-800-339-9313 Or help@qtso.com 31