Table of Contents Qualification & Certification Tracks... 2 Ascom Product Qualification (Individual)... 2 Ascom Certified Systems Integrator (Company)... 2 MOBILITY Training: IP-DECT... 3 MOBILITY Training: VoWiFi... 4 MOBILITY Training: Voice Gateway Advanced... 5 UNITE Training: UNITE Basic... 6 UNITE Training: UNITE AM Installation... 7 UNITE Training: Patient Gateways... 8 UNITE Training: Mobile Monitoring Gateway (MMG) with UNITE AM... 9 Nurse Call: Telligence Nurse Call Install & Operation... 10 Emergency Call System: TeleCARE IP Emergency Call System... 11 Self-Paced Training: elearning... 12 E-Learning Ascom Products... 12 elearning: IP-DECT Introduction... 13 elearning: IP-DECT Fundamentals... 14 elearning: VoWiFi Fundamentals... 15 elearning: Ascom VoIP Gateway (IP6010)... 16 elearning: UNITE Introduction... 17 elearning: UNITE Fundamentals... 18 E-Learning: UNITE Administration... 19 elearning Handset User Tutors : i62 User Tutor... 20 elearning Handset User Tutors : d62 User Tutor... 21 elearning Handset User Tutors : i75 User Tutor... 22 elearning Handset User Tutors : Myco User Tutor... 23 Ascom North America TL-00081 12/8/17 Page 1
Qualification & Certification Tracks Certification tracks are provided to ensure the requirements for selling, installing, and servicing Ascom products are being met. Currently there are two certifications available, as an individual person or as a Reseller/Strategic Partner. Ascom Product Qualification (Individual) Individual qualifications are given upon successful completion of the enrolled course. The Ascom Product Qualifications are provided to recognize the individual s participation in and completion of the course. Specific Product Qualification courses include: IP-DECT VoWiFi UNITE TeleCARE IP Telligence MMG Patient Gateways IP-DECT Introduction, IP-DECT Fundamentals, Ascom VoIP Gateway, and IP-DECT VoWiFi Fundamentals, Ascom VoIP Gateway, and VoWiFi UNITE Introduction, UNITE Fundamentals, UNITE Basic, and UNITE AM Installation TeleCARE course is required Telligence course is required MMG with UNITE AM courses are required Patient Gateway course is required Ascom Certified Systems Integrator (Company) Ascom Certified Systems Integrator (ACSI) is awarded to a company (Reseller/Strategic Partner) that participates in and completes the assigned Certification track. To obtain the ACSI, a company must keep two people (The Product Qualifications need not be the same two people to obtain the ACSI.) Product Qualified in: IP-DECT TeleCARE IP MMG VoWiFi Telligence Patient Gateway (Cardiomax) Additional certification information can be found by clicking on this link Contact Ascom Academy (usacademy@ascom.com) regarding ACSI / Product Qualifications. Ascom North America TL-00081 12/8/17 Page 2
MOBILITY Training: IP-DECT Course Description Course Content Lab Activities Key Competence Objectives The IP-DECT course is an instructor-led training course that teaches students how to perform general administration of an Ascom IP-DECT system. This course is intended for those responsible for the day to day administration of an IP-DECT system, as well as persons responsible for installing and integrating IP-DECT systems. The course is a mixture of lecture and hands on lab. There is a certification exam given at the end of the course. A score of 70% or better is required for certification. Handset operation (d62/d63/d81) and device management. - Add/change end user profiles - Change caller ID presentation. - Establish and change routing tables. - Perform backup/restore functions on an IP-DECT system. - Subscribe Ascom handsets, change handset functions with Device Management. - Perform basic diagnostic functions. - Use Site Survey Mode on the handsets. - Establish Master and Air Sync for a system. - Create and modify PRI settings on the gateway. - Create and modify routing on the gateway. - Use Wireshark for packet capture. - Learn how to configure end users. - Learn how to register handsets. - Learn how to perform adds, moves and changes on the IP- DECT system. - Exposure to integration methods including analog gateway and IP 6010 VoIP gateway. - Learn to configure Master/Slave IP-DECT systems. - Learn how to configure automatic updates. - Install and create an IP-DECT system. Who Should Attend This course is designed for people who are responsible for administering and operating an Ascom IP-DECT system as well as technical professionals who are preparing for advanced training. Recommended: Ascom e-learning: - IP-DECT Introduction - IP-DECT Fundamentals - General PBX or switching background. 5 days. A mixture of lecture and lab with an exam given at the end of the course. A score of 70% is required for certification. Recommended: - Unite Basic, - Unite AM Installation Additional: - TeleCARE IP - Telligence - Voice Gateway Advanced - VoWiFi IP-DECT Product Reseller/Strategic Partner: Ascom Certified Systems Integrator. Back to Table of Contents Ascom North America TL-00081 12/8/17 Page 3
MOBILITY Training: VoWiFi Course Description Course Content Lab Activities Key Competence Objectives VoWiFI Basic is five days of instructor-led training designed for people responsible for general configurations and frequent maintenance and administration of the VoWiFi system. Upon completion of the course, participants will be able to maintain a VoWiFi system by administering the Ascom VoIP Gateway and the Ascom portable handsets. The course is a mixture of lecture and hands-on lab. There is a certification exam given at the end of the course. A score of 70% or better is required for certification. - LAN and WLAN basic requirements - VoWiFi basic requirements - PBX connectivity - Portable handset functions, use, programming - Handset functions (Myco/i62/i75) - Administration of the Ascom VoIP Gateway: moves, adds and changes, IP addressing and settings, LDAP settings, PRI interface settings, number planning, logging, tracing, redundancy, system backups and restore. - Portable Device Manager, programming portable handsets, including Myco, i62, and i75 - Configuring the UniteCM - Troubleshooting - Perform moves, adds, and changes with the Ascom VoIP gateway. - Using the Ascom phone features and functions, including Myco, i62, and i75. - Set parameters for the Ascom VoIP gateway. - Provisioning and programming handsets. - Basic administration of the Ascom UniteCM. - Basic troubleshooting This course will prepare students with the knowledge needed to administrator and maintain the VoWiFi System: - Understand network requirements. - Understand PBX or SIP enablement requirements. - Implement and maintain the Ascom VoWiFi system. Who Should Attend The VoWiFi course is designed to teach administration practices, installation requirements, and prepare technical professionals for more advanced training. Ascom elearning: - VoWiFi Fundamentals - VoIP Gateway As a minimum, students should have training or experience with PBX and TCP/IP Networking. Students should complete formal WLAN training from a local provider prior to adding VoWiFi Basic. 5 days. A mixture of lecture and lab with an exam given at the end of the course. A score of 70% is required for certification. Recommended: - Unite Basic - Unite AM Installation Additional: - VoIP Gateway Advanced - TeleCARE IP - Telligence - IP-DECT VoWiFi Product Reseller/Strategic Partner: Ascom Certified System Integrator. Back to Table of Contents Ascom North America TL-00081 12/8/17 Page 4
MOBILITY Training: Voice Gateway Advanced Course Description Course Content Lab Activities Key Competence Objectives The Voice Gateway Advanced course is an instructor-led course that teaches the new functionality of the Ascom Voice Gateway when using version 11 and later software. Students may wish to bring their laptop PC to install the relevant software that will be used during the class. The course is a mixture of lecture and hands on lab. There is a certification exam given at the end of the course. A score of 70% or better is required for certification. -Configuration of new functions - New GUI settings - Automatic backups - Routing table changes - Logging and log forwarding - Custom announcements and recordings - System monitoring - Reporting database and reports - IP38 Analog FXO Configuration - Installation of Linux and Reporting - Licensing - XML Scripting - Learn how to create and use PBX Objects. - Learn how to set up email delivery for reports. - Learn how to configure system monitoring. - Basic day to day operation and maintenance - Multi-PBX Systems - Number nodes - NT/TE settings for PRI - All PBX Objects - SIP Trunks - Advanced PBX Functionality Who Should Attend This course is designed for people who are responsible for administering and operating an Ascom Voice Gateway as well as technical professionals who are preparing for advanced training. IP-DECT or VoWiFi. 4 days. A mixture of lecture and lab with an exam given at the end of the course. A score of 70% is required for certification. None. Ascom Voice Gateway Advanced Product Reseller / Strategic Partner: Ascom Certified System Integrator. Back to Table of Contents Ascom North America TL-00081 12/8/17 Page 5
UNITE Training: UNITE Basic Course Format Course Content Lab Activities Key Competence Objectives This five day instructor-led course is designed to teach configuration, installation and service of the fundamental components of the Unite Messaging suite. This course covers the legacy modules, including Unite Connection Manager (UCM), Medamax, Instant Group Communicator (IGC), and xgate. Also covered are the necessary portions of successfully integrating Unite modules into Unite AM. - Introduction to Ascom Unite Platform. Exploring the Elise modules and applications that provide solutions to improve workflow by providing capabilities for a quicker response. - TCP/IP for Unite. A recap of TCP/IP technology and how it relates to Unite - Unite Administration Tools. - Unite Messaging integration: NetPage, WCTP, UniteCM, Xgate, Medamax, UCS. - Troubleshooting - Device Management (d62, d81, i62). - Explore frequently encountered programming or configuration errors. - Solve simulated problems in workshops. - Alarm Manager, Activity Logging - Event Assignment and Action Configuration. - Setup TCP/IP network - Configure a complete UNITE CM. - Integrate modules with Ascom DECT and VoWiFi systems. - Unite troubleshooting labs - Configure Linux for UNITE Communication Server. - Install and configure UNITE Communication Server. -Install and configure a WCTP Gateway - Reinforce TCP/IP fundamentals. - Administrate the basic Unite messaging modules (Netpage, WCTP, UniteCM, UCS). - Utilize Device Manager to administer phone settings and software. - Learn how to integrate with Nurse Call Systems using Medamax, Action Configuration, Event Triggering, and response handling. - Unite troubleshooting techniques, Activity Logging, Basic Alarm Manager. - Prep students for the Unite AM Installation course. Who Should Attend Technical professionals who are responsible for administrating and servicing basic Ascom Unite messaging solutions. Recommended: elearning courses - Unite Introduction - Unite Fundamentals - 6 /12 months experience w/ voice & data communication systems. - Networking with TCP/IP knowledge & experience required. - Expert PC skills - Basic telephony skills - IP-DECT or VoWiFi. 5 days. A mixture of lecture and lab with an exam given at the end of the course. A score of 70% is required for certification. Recommended: - UNITE AM Installation Additional: - IP-DECT - VoWiFi - TeleCARE IP - Telligence Individuals and Resellers/Strategic Partners: Completion of this course is required for Ascom UNITE Product Ascom North America TL-00081 12/8/17 Page 6
UNITE Training: UNITE AM Installation Course Description Course Content Lab Activities Key Competence Objectives Designed to continue learning for technical professionals who has completed the Unite Basic course. The UNITE AM Installation course teaches students how to integrate third party systems using UNITE AM, as well as provide smart integrations capable of delivering immediate and automated information alerts to mobile or stationary users. - Learn how to apply the Ascom solution concepts for various integrations (examples include Connect for Nurse Call and MMG). - An overview of the common third-party Information Systems common to environments familiar to the individual students. - Learn how to ask the right questions and obtain the information needed to perform successful third party integrations. - Workshops and lab activities to integrate with information systems and applications. - Workshops to configure more advanced Unite functionality and solutions. - Detailed instruction on the Action Configuration and Task Assignment (Ascom gateways main component). - Setup and use of Unite Assign, View, Alarm Agent, and Analyze. - Windows server settings (2008 and 2012). - SQL Configuration. - License structure & calculations. - Adding users and devices (d62, i62, and Myco). - Learn how to use Electronic Health Record (EHR). Students will set up integration networks by continuing the lab activities from the Unite Basic course. Integrations include Connect for Nurse Call, RTLS, Electronic Health Records, Unite View, Unite Alarm, Staff assign, and Unite Analyze. - Learn how to integrate Connect for Nurse Call, RTLS, and Custom Connect. - Learn how to integrate Patient Monitors, such as MMG. - Learn how to integrate and configure UNITE View, Assign, Alarm Agent, and Analyze. - Learn how to fully integrate a system with Mobility products for messaging. - Install Windows components for UNITE AM/AX/IPS. - Configure SQL to support Unite AM/Axess. - Learn how to use the Unite Admin Desktop. - Learn how to use Electronic Health Record (EHR). Who Should Attend Technical professionals who are responsible for administration and servicing more advanced Ascom Unite messaging solutions. - UNITE Basic - 6 /12 months experience w/ voice & data systems - TCP/IP Networking - Expert PC skills. - Basic telephony skills. 5 days. A mixture of lecture and lab with an exam given at the end of the course. A score of 70% is required for certification. Recommended: - IP-DECT - VoWiFi - Telligence - TeleCARE IP Individuals and Resellers / Strategic Partners: Completion of this course is required for Ascom UNITE Product Ascom North America TL-00081 12/8/17 Page 7
UNITE Training: Patient Gateways Course Format Course Content Lab Activities Key Competence Objectives The Patient Gateway Technical Training course provides classroom instruction to certify administrators and service professionals. This class covers the administration, configuration and integration of the following Ascom Patient Gateway products: - Lismax Gateway - Rismax Gateway - Cardiomax Gateway Successful completion of this course is required to install and service the mentioned Ascom medical device products. Patient Gateway training is also a re-certification program for the Ascom products listed above. Individuals who completed UNITE Basic and UNITE Advanced technical training after January 30, 2011 may qualify to waive the Patient Gateway training requirement. As a minimum, training for product and process changes must be conducted and assessed in order for Patient Gateway training to be waived. - Configuration of Event Handler - Configuration of a Rismax - Configuration of a Lismax - Configuration of a Cardiomax - Basic Event Handler flow and discussion - Action Configuration - Event Assignment - Duty Assignment - Activity Logging - Create and test a working Patient Gateway. - Incorporate Duty Assignment into a UNITE module. - Learn how to use troubleshooting tools. - Learn how to configure system monitoring. - Understanding the data flow through UNITE. - Troubleshooting tools and tips - Understand the ISO 13485 requirements. - Implementation, service, and certification requirements. - Complaint handling. - Use of Ascom QMS forms. Who Should Attend This course is designed for people who are responsible for installing, servicing or administering Lismax, Rismax, and/or Cardiomax gateways. - UNITE Basic. 3 days. A mixture of lecture and lab with an exam given at the end of the course. A score of 70% is required for certification. This qualification* is valid for the life of the product or until a major product revision. Any changes to the product s regulatory classification may require re-qualification. Ascom will offer requalification programs Ascom Patient Gateway Product Reseller/Strategic Partner: Ascom Certified System Integrator. * Upon successful completion of this course individuals will be deemed qualified to install and service the products covered in this training. Back to Table of Contents Ascom North America TL-00081 12/8/17 Page 8
UNITE Training: Mobile Monitoring Gateway (MMG) with UNITE AM Course Description Course Content Lab Activities Key Competence Objectives The Mobile Monitoring Gateway with UNITE AM (MMG with Unite AM) course provides owners, users, and administrators of the MMG with the knowledge to administer and operate the MMG with UNITE AM. The course covers the administration and basic troubleshooting of the MMG when used with UNITE AM. - MMG Configuration - Alarm flow - Filters (System) - Filters (Unit) - Integration with UNITE AM - Staff Administration - Device Handling - Staff Scheduling - Staff Assignment - Event Assignment - Action Configuration - FDA regulations as applicable to MMG - Creating and testing Filters - Creating and testing Units - Performing Staff Assignment - Generating test messages - Establishing Message Escalation chains. - Create and test Filters - Create and test Units - Perform Staff Assignment - Generate test messages - Establish Message Escalation chains. Who Should Attend This course is for those that are responsible for the day to day operation of the MMG and UNITE AM. UNITE Basic provides the foundation for understanding the MMG and UNITE AM. 3 days. A mixture of lecture and hands-on lab with an exam given at the end of the course. A score of 70% or better is required for certification. None. Ascom Mobile Monitoring Gateway Product Reseller/Strategic Partner: Ascom Certified System Integrator. Ascom North America TL-00081 12/8/17 Page 9
Back to Table of Contents Nurse Call: Telligence Nurse Call Install & Operation Course Description Course Content Lab Activities Key Competence Objectives The Telligence Certification course prepares the technician to install, configure, program and troubleshoot a Telligence patient communications system. The course places emphasis on hands-on practice with the system to include its central equipment, staff consoles, annunciators, patient stations and peripheral devices. The class will include both C300 and C600 configurations. - Intermediate patient communication concepts - Telligence patient communications system - System wiring and network cabling - System Troubleshooting - Patient and peripheral stations - Staff consoles and annunciators - Rounding and Workflow functionality - Operations and maintenance - Service and component replacement - Basic networking - Describe intermediate level nurse call concepts and installation practices. - Identify and describe the Telligence patient communications system and its components. - Install, configure and program a Telligence patient communications system. - Operate and maintain a Telligence patient communications system. - Troubleshoot Telligence to include wiring and programming errors. - Identify and resolve equipment failures. Who Should Attend - Installation/service technicians - Installation/service supervisors - Project Managers - Design engineers - System programmers - Sales professionals - Marketing professionals - Intermediate level of nurse call training and/or experience. - Experience with personal computer and Windows based programs. - Ascom Patient Systems US Strategic Partner/authorized distributor. - Sponsorship by an Ascom Strategic Partner is required for End Users. 5 days. A mixture of lecture and lab with an exam given at the end of the course. A score of 70% is required for certification. Recommended: - UNITE Basic - UNITE AM Installation Additional: - IP-DECT - VoWiFi - TeleCARE IP - Nurse Call Integration (Telergy) Individuals: Ascom Telligence Product * Reseller / Strategic Partner: Ascom Certified System Integrator. * The certification is valid for the life of the product or until a major product revision. Upon major product revision you are eligible to participate in the re-certification program. Ascom North America TL-00081 12/8/17 Page 10
Emergency Call System: TeleCARE IP Emergency Call System Course Description Course Content Lab Activities Key Competence Objectives This instructor-led course is designed to teach design, configuration, administration, and installation of the TeleCARE IP product line. - Introduction to TeleCARE IP - Modules and Peripherals - Room Bus Design - Duty Assignment - Speech Options - Templates and LED Patterns - Message escalation/hunt chain configuration - Displays and Card Reader configuration - Wireless devices - Logging - Speech connections - Managing Templates - Logging - System configuration - Access Control - IP38 VoIP Gateway Configuration (basic) - System Wiring - Wireless device configuration - Wander and Access Control This course will prepare students with the knowledge needed to design, install, and administer the TeleCARE IP System. Who Should Attend Technical professionals responsible for installing, configuring, and servicing TeleCARE IP systems. - Professional working experience (6-12 months) with voice and data communication systems. - Nurse Call installation experience.* - TCP/IP Networking experience required. - Basic PC skills - Basic telephony skills - IP-DECT or VoWiFi also recommended. 5 days. (2017) A mixture of lecture and lab with an exam given at the end of the course. A score of 70% is required for certification. Recommended: - IP-DECT or VoWiFi - UNITE Basic - UNITE AM Installation Ascom TeleCARE IP Product Reseller/Strategic Partner: Ascom Certified Systems Integrator. * Individuals who do not meet this prerequisite will find class to be demanding. Back to Table of Contents Ascom North America TL-00081 12/8/17 Page 11
Self-Paced Training: elearning Enrollment E-Learning Ascom Products Key Competence Objectives Who Should Attend http://training.ascom-ws.com/us/ - VoWiFi i62 handsets and Device Management - IPDECT Gateway (Blade) and DB1 - IPDECT IPBS - IPDECT D41, D62, D81 handsets and Device Management - Gateways: IP6010 and AA-60 - UNITE Connectivity Manager - UNITE Integrations Basic understanding of the Ascom suite of products offered for mobility. The course is designed for anyone interested in learning about Ascom Mobility. - General Understanding of Telephony. - Basic Networking Introductory knowledge of VoIP communication. Self-paced online content. Using the Ascom Learning Management System, the content is completely self-paced and online. Signing up is easy and is available for anyone to use. elearning: - UNITE Introduction - UNITE Fundamentals - IP-DECT Introduction - IP-DECT Fundamentals - VoIP Gateway (IP6010) - VoWiFi Fundamentals - d62 User Tutor - i62 User Tutor - Myco user Tutor Ascom Product Instructor-led trainings.* * Instructor-led training is available at the Ascom Academy. Back to Table of Contents Ascom North America TL-00081 12/8/17 Page 12
elearning: IP-DECT Introduction Course Description Key Components Key Competence Objective Who Should Attend Ascom uses the ultra-reliable IP- DECT platform to provide high quality voice products for the professional environment. Journey through an introduction to the various products offered to provide high quality mobile voice and messaging. - DECT overview - IP-DECT Portfolio - IPBS2 - IPBL (IP Blade or Gateway) & DB1 - IP6010 VoIP Gateway - UCM (UNITE Connectivity Manager) - Messaging in IP-DECT - IP-DECT Topologies - Basic IP-DECT Operation - Antenna Orientation - Handsets Basic understanding of the Ascom IP-DECT product. The course is designed for anyone interested in learning about Ascom Mobility. - General understanding of Telephony. - Basic Networking. - Introductory knowledge of VoIP communication. Self-paced online content. Using the Ascom Learning Management System, the content is completely self-paced and online. Signing up is easy and is available for anyone to use. elearning: - IP-DECT Fundamentals - UNITE Introduction - UNITE Fundamentals - VoWiFi Fundamentals - VoIP Gateway (IP6010) - Ascom Family of Products Ascom IP-DECT Product - d62 User Tutor - i62 User Tutor - Myco User Tutor Instructor-led trainings.* * Instructor-led training is available at the Ascom Academy for VoWiFi as well as UNITE Basic, and UNITE AM Installation. Back to Table of Contents Ascom North America TL-00081 12/8/17 Page 13
elearning: IP-DECT Fundamentals Course Description Key Components Key Competence Objectives Who Should Attend A more in depth look into the world of Ascom IP-DECT, the Fundamentals module is designed to provide an administrational overview. All are welcome to attend. - Understanding IP-DECT - IP-DECT Layout - d62 Introduction - IP-DECT GUI - Users in the system - Subscriptions - IP6010 with the IP-DECT System - SIP Integrations Basic understanding of the Ascom IP-DECT product. The course is designed for anyone interested in learning about Ascom Mobility. - General understanding of Telephony. - Basic Networking. - Introductory knowledge of VoIP communication. Self-paced online content. Using the Ascom Learning Management System, the content is completely self-paced and online. Signing up is easy and is available for anyone to use. elearning: - UNITE Introduction - UNITE Fundamentals - VoWiFi Fundamentals - VoIP Gateway (IP6010) - Ascom Family of Products - d62 User Tutor - i62 User Tutor - Myco User Tutor Ascom IP-DECT Product Instructor-led trainings.* * Instructor-led training is available at the Ascom Academy for VoWiFi as well as UNITE Basic, and UNITE AM Installation. Back to Table of Contents Ascom North America TL-00081 12/8/17 Page 14
elearning: VoWiFi Fundamentals Course Description Course Content Key Competence Objectives Who Should Attend VoWiFi Fundamentals is a selfpaced introduction to Ascom s VoWiFi designed for people who need a general introduction. This course is perfect for individuals who will be responsible for sales, sales engineering, marketing, technical service, deployment, administration and even those who are considering VoWiFi as a solution for wireless voice. Upon completion of VoWiFi Fundamentals, participants will have knowledge of Ascom s mission critical core products, network requirements, configuration elements, and portable telephone functionality. - Basic Ascom product knowledge - LAN & WLAN basic requirements - VoWiFi basic requirements - Connectivity requirements - Key components - i62 functions, use & programming - i75 functions, use & programming - Portable Device Manager summary - VoWiFi moves, adds and changes Basic understanding of the Ascom IP-DECT product. The course is designed for anyone interested in learning about Ascom Mobility. - General understanding of Telephony. - Basic Networking Introductory knowledge of VoIP communication. Self-paced online content. Using the Ascom Learning Management System, the content is completely self-paced and online. Signing up is easy and is available for anyone to use. elearning: - UNITE Introduction - UNITE Fundamentals - IP-DECT Introduction - IP-DECT Fundamentals - VoIP Gateway (IP6010) - Ascom Family of Products - d62 User Tutor - i62 User Tutor - Myco User Tutor Ascom VoWiFi Product Instructor-led trainings.* * Instructor-led training is available at the Ascom Academy for VoWiFi as well as UNITE Basic, and UNITE AM Installation. Back to Table of Contents Ascom North America TL-00081 12/8/17 Page 15
elearning: Ascom VoIP Gateway (IP6010) Course Description Key Components Key Competence Objectives Who Should Attend Discover the basics of Ascom s powerful VoIP Gateway. Covered in the tutor are concepts like basic functionality, users, and Routing. - Menu Tree - PBX Configuration - Filters - PBX User Objects - Call Forwarding Settings - PBX Object definitions and descriptions - Routing - CallerID Control - System backups Basic understanding of the Ascom VoIP Gateway PBX. The course is designed for anyone interested in learning about Ascom Mobility. None. Self-paced online content. Using the Ascom Learning Management System, the content is completely self-paced and online. Signing up is easy and is available for anyone to use. elearning: - UNITE Fundamentals - IP-DECT Introduction - IP-DECT Fundamentals - VoWiFi Fundamentals - VoIP Gateway (IP6010) - Ascom Family of Products - d62 User Tutor - i62 User Tutor - Myco User Tutor Ascom IP-DECT and VoWiFi Product Instructor-led trainings.* * Instructor-led training is available at the Ascom Academy for VoWiFi as well as UNITE Basic, and UNITE AM Installation. Ascom North America TL-00081 12/8/17 Page 16
Back to Table of Contents elearning: UNITE Introduction Course Description Key Components Key Competence Objectives Who Should Attend UNITE Introduction is a selfpaced introduction to the Ascom messaging platform. Designed for anybody, the course talks basic setup and configuration components and using UNITE Connectivity Manager. - ELISE 3 - UNITE Connectivity Manager - Setup Wizard - Netpage - Users and Groups - Phonebooks - Device Management - Activity Logger - Configuration Options - UNITE Integrations Basic understanding of the Ascom UNITE messaging system. The course is designed for anyone interested in learning about Ascom Mobility. General understanding of Telephony Basic Networking. Self-paced online content. Using the Ascom Learning Management System, the content is completely self-paced and online. Signing up is easy and is available for anyone to use. elearning: - UNITE Fundamentals - IP-DECT Introduction - IP-DECT Fundamentals - VoWiFi Fundamentals - Ascom Family of Products - d62 User Tutor - i62 User Tutor - Myco User Tutor Ascom Unite Product Instructor-led trainings.* * Instructor-led training is available at the Ascom Academy for VoWiFi as well as UNITE Basic, and UNITE AM Installation. Ascom North America TL-00081 12/8/17 Page 17
Back to Table of Contents elearning: UNITE Fundamentals Course Description Key Components Key Competence Objectives Who Should Attend UNITE Fundamentals takes a more in depth look a t the UNITE platform from an administration and moves, adds, and changes perspective. - ELISE 3 Administration - Troubleshooting - UCM - Setup Wizard - Netpage - Phonebook - Device Management - Users and Groups - Activity Logger The user will learn and understand the core of Ascom UNITE. The course is designed for anyone interested in learning about Ascom Mobility. - General understanding of Telephony. - Basic Networking. Self-paced (online). Using the Ascom Learning Management System, the content is completely self-paced and online. Signing up is easy and is available for anyone to use. elearning: - IP-DECT Introduction - IP-DECT Fundamentals - VoWiFi Fundamentals - Ascom Family of Products - d62 User Tutor - i62 User Tutor - Myco User Tutor Ascom Unite Product Instructor-led trainings.* * Instructor-led training is available at the Ascom Academy for VoWiFi as well as UNITE Basic, and UNITE AM Installation. Ascom North America TL-00081 12/8/17 Page 18
Back to Table of Contents E-Learning: UNITE Administration Course Description Course Content Lab Activities Key Competence Objectives Who Should Attend Designed to provide learning for owner/administrators of a UNITE AM based system. The UNITE Administration course teaches students how to perform common tasks associated with an integrated UNITE AM system. - Overview of UNITE AM and associated products. - Use and configuration of UNITE View. - Use and configuration of UNITE Assign. - Use and configuration of UNITE Alarm. - Use and configuration of UNITE Reporting (Analyze). - License structure and calculations Students will perform lab activities using a preinstalled system. - Synchronizing modules and adding users. - Adding Units/Locations to existing organization. - Incorporating locations into UNITE View and Unite Assign. - Adding/changing users and devices, including d62, i62, and Myco - Learn how to set up and use UNITE View, Assign, Alarm Agent, and Analyze. Site responsible professionals who are responsible for the daily administration of Ascom UNITE AM based products. Basic PC skills are needed to benefit from this course. Self-paced (online). A mixture of lecture and lab with an exam given at the end of the course. A score of 70% is required for certification. - Unite Installation Basic - UNITE AM Installation (For individuals who would be responsible for the actual installation, configuration, and servicing of a UNITE AM system.) - IP-DECT or VoWiFi (Beneficial for handset administration.) None. * Instructor-led training is available at the Ascom Academy for VoWiFi as well as UNITE Basic, and UNITE AM Installation. Ascom North America TL-00081 12/8/17 Page 19
Back to Table of Contents elearning Handset User Tutors : i62 User Tutor Course Description Key Components Key Competence Objectives Who Should Attend Discover the basics of Ascom s VoWiFi 802.11 a/b/g/n handset. Covered in the Tutor are concepts like basic usage, cleaning charging, and in call functionality. - Call Functions - Menu Tree - Settings - Contacts - Call List - Messaging - Alarms Basic understanding of the Ascom handsets. The course is designed for anyone interested in learning about Ascom Mobility. None. Self-paced (online). Using the Ascom Learning Management System, the content is completely self-paced and online. Signing up is easy and is available for anyone to use. elearning: - UNITE Introduction - UNITE Fundamentals - IP-DECT Introduction - IP-DECT Fundamentals - VoWiFi Fundamentals - VoIP Gateway (IP6010) - Ascom Family of Products - d62 User Tutor - i75 User Tutor - Myco user tutor Instructor-led trainings.* None. * Instructor-led training is available at the Ascom Academy for VoWiFi as well as UNITE Basic, and UNITE AM Installation. Ascom North America TL-00081 12/8/17 Page 20
Back to Table of Contents elearning Handset User Tutors : d62 User Tutor Course Description Key Components Key Competence Objectives Who Should Attend Discover the basics of Ascom s IP-DECT handset. Covered in the tutor are concepts like basic usage, cleaning, charging and in call functionality. - Call functions - Menu Tree - Settings - Shared Phone - Push-to-talk - Contacts - Call List - Messaging/Alarms Basic understanding of the Ascom handsets. The course is designed for anyone interested in learning about Ascom Mobility. None. Self-paced (Online). Using the Ascom Learning Management System, the content is completely self-paced and online. Signing up is easy and is available for anyone to use. elearning: - UNITE Introduction - UNITE Fundamentals - IP-DECT Introduction - IP-DECT Fundamentals - VoWiFI Fundamentals - VoIP Gateway (IP6010) - Ascom Family of Products - i75 User Tutor - i62 User Tutor - Myco User Tutor Instructor-led trainings.* None. * Instructor-led training is available at the Ascom Academy for VoWiFi as well as UNITE Basic, and UNITE AM Installation. Ascom North America TL-00081 12/8/17 Page 21
Back to Table of Contents elearning Handset User Tutors : i75 User Tutor Course Description Key Components Key Competence Objectives Who Should Attend Discover the basics of Ascom s legacy VoWiFi 802.11 b/g/handset. Covered in the tutor are concepts like basic usage, charging, and in call functionality. - Call functions - Menu Tree - Settings - Contacts - Call List - Messaging - Alarms Basic understanding of the Ascom handsets. The course is designed for anyone interested in learning about Ascom Mobility. None. Self-paced (Online). Using the Ascom Learning Management System, the content is completely self-paced and online. Signing up is easy and is available for anyone to use. elearning: - UNITE Introduction - UNITE Fundamentals - IP-DECT Introduction - IP-DECT Fundamentals - VoWiFi Fundamentals - VoIP Gateway (IP6010) - Ascom Family of Products - d62 User Tutor - i62 User Tutor - Myco User Tutor Instructor-led trainings.* None. * Instructor-led training is available at the Ascom Academy for VoWiFi as well as UNITE Basic, and UNITE AM Installation. Ascom North America TL-00081 12/8/17 Page 22
Back to Table of Contents elearning Handset User Tutors : Myco User Tutor Course Description Key Components Key Competence Objectives Who Should Attend Discover the basics of Ascom s Myco handset. Covered in the Tutor are concepts like basic usage, cleaning, charging, and in call functionality. - Call Functions - Menu Tree - Settings - Contacts - Call List - Messaging - Alarms Basic understanding of the Ascom handsets. The course is designed for anyone interested in learning about Ascom Mobility. None. Self-paced (Online). Using the Ascom Learning Management System, the content is completely self-paced and online. Signing up is easy and is available for anyone to use. elearning: - UNITE Introduction - UNITE Fundamentals - IP-DECT Introduction - IP-DECT Fundamentals - VoWiFi Fundamentals - VoIP Gateway (IP6010) - Ascom Family of Products - d62 User Tutor - i62 User Tutor Instructor-led trainings.* None. * Instructor-led training is available at the Ascom Academy for VoWiFi as well as UNITE Basic, and UNITE AM Installation. Back to Table of Contents Ascom North America TL-00081 12/8/17 Page 23