The Command Alkon Customer Website allows you to view and print copies of your statements, invoices, and credits. You will also be able to view (in real time) cash postings to your account. Click on a link below for more information: Assessing the Command Alkon Customer Website Page 2 Viewing and Printing Invoices and Credits Page 4 Viewing and Printing Current Statements Page 7 Viewing and Printing Maintenance Contracts Page 8 Payment via EFT (Electronic Funds Transfer) Page 11 The Viewer Control Toolbar Page 13 Troubleshooting Page 19 1
Assessing the Command Alkon Customer Website 1. To access the Command Alkon Customer Website, go to http://esupport.commandalkon.com/custsite 2. Enter the Username and Password values that were provided to you by the Command Alkon Credit Department. Then click the Sign In button. Note: If you have trouble signing in to the website or have not yet received a Username and Password, please contact the Command Alkon Credit Department by calling 1-800-624-1872 or by sending an e-mail to credit@commandalkon.com. 2
3. Once you have successfully signed in to the website, you will be directed to the Main Menu screen. From this menu you may view and print your monthly statements, current statements, invoices, and credits, and maintenance contracts. You may also sign up to pay your invoices via EFT (Electronic Funds Transfer). 3
Viewing and Printing Invoices and Credits 1. To view invoices, click the Invoices link on the Main Menu. To view credits, click the Returns (Credit Memos) link. 2. You will be presented with the following screen. Enter the From and To dates that you would like to view invoices for, then click the Show Invoices button. 4
3. The invoices for the date range you specified will be listed. Click on an invoice link to view the document. 5
4. The document will be displayed in a separate image-viewing window like the one shown below. The Viewer Control toolbar allows you to zoom, print, and page through the document. Viewer Control toolbar 6
Viewing and Printing Current Statements 1. To view the real-time cash postings to your account, click on the Current Statements link on the Main Menu. You will be presented with the following screen. 2. To view an invoice or credit document, click on the corresponding link. To print your Current Statement, click the Print link. 7
3. To view maintenance detail, click the contract number link. 8
4. The maintenance contract detail will be displayed. To print the contract detail, click the Print link. 9
Viewing and Printing Maintenance Contracts 1. To view your active maintenance contracts, click the Active Maintenance Contracts link on the Main Menu. 2. You will be presented with the following screen. Select the customer that you would like to view contracts for then click the Show Contracts button. 10
3. The contracts for the customer you specified will be listed. Click on a contract number to view the detail. 11
5. The maintenance contract detail will be displayed. To print the contract detail, click the Print link. 12
Payment via EFT (Electronic Funds Transfer) 1. To pay your invoices via EFT, you must first sign up. To sign-up, click on the Electronic Funds Transfer link on the Main Menu. 2. From the EFT Sign Up screen you may either: Download an electronic version of the EFT Sign Up form (in Adobe PDF format) to print, fill out, and fax to the Command Alkon Credit Department -- or -- Fill out the request form and the EFT Sign Up form will be either mailed or faxed to you. 13
3. Once you have been signed up to use EFT, you may pay your invoices online. To do so, first click on the Current Statement link on the Main Menu. 4. Check the box beside the invoice(s) that you wish to pay. 14
5. When you have checked all the invoices you wish to pay, scroll down to the bottom of the page and click the Pay Selected Invoices by EFT button. 15
6. The following screen will be displayed. Enter your Customer Number, Contact Name, and Email Address. 7. For each invoice, select whether you wish to pay the amount in full or pay a specified amount. You may also enter a Comment beside each invoice regarding your payment. 8. At the bottom of the page, enter the date you wish your payment to be sent in the Date to Pay field. 9. When you are ready to pay, click the Pay Invoices button at the bottom of the page. 16
10. If successful, you will be presented with the following confirmation screen and your EFT payment request will be sent to the Command Alkon Credit Department. 17
The Viewer Control Toolbar The First Page button displays the first page of the document. The Previous Page button displays the previous page of a multi-page document. The Next Page button displays the next page of a multi-page document. The Last Page button displays the last page of a multi-page document. The Actual Size button displays the document in its actual size. The Fit Window button resizes the document to fit the width of the window. The Fit Width button resizes the window to fit the width of the document. The Zoom In button magnifies the display of a document. The percentage increase is displayed in the drop-down select box to the right of the Zoom In and Zoom Out buttons. Alternately, you can zoom in by selecting a zoom percentage directly from the drop-down box. When you change the zoom of a page in a multipage document, the viewer displays the selected zoom for all remaining pages in the document. When you close out of the document, the zoom level resets to 100% (default). The Zoom Out button decreases the size of the document display. The percentage decrease is displayed in the drop-down select box to the right of the Zoom Out button. Alternately, you can zoom out by selecting a zoom percentage directly from the drop-down box. When you change the zoom of a page in a multi-page document, the viewer displays the selected zoom for all remaining pages in the document. When you close out of the document, the zoom level resets to 100% (default). The Rotate Clockwise button rotates the document 90 degrees to the right. The Rotate Counterclockwise button rotates the document 90 degrees to the left. The View Overlay button opens the overlay viewer. This button is active only if an overlay has been configured for the associated document type. A single image overlay or a multi-image overlay (different image overlays each page) can be applied to the document. The Print button opens the print dialog box. The Options button displays the thumbnail viewing options shown below. The Renditions button is displayed only if a document has multiple renditions. By clicking the black arrow, a list of available renditions are displayed that can be selected for view. 18
Troubleshooting If you have trouble viewing documents in the image-viewing window, please try the following: Add the Customer Website to your Trusted Sites: 1. In Internet Explorer, click on Tools -> Internet Options 2. Click on the Security tab 3. Highlight the "Trusted sites" zone 4. If it is not grayed out, click the Default Level button at the bottom 5. Click the Sites button at the top 19
6. On the Trusted Sites screen, uncheck the "Require server verification" option at the bottom 7. Type http://esupport.commandalkon.com into the "Add this Web site" field and click the Add button 6. Click OK to exit out of all screens 7. Close Internet Explorer, then reopen it and try viewing the documents again Install Microsoft XML Parser 3.0 SP5: 1. Go to http://www.microsoft.com/downloads/details.aspx?familyid=4a3ad088-a893-4f0b-a932-5e024e74519f&displaylang=en and download the msxml3.msi file 2. Double-click the msxml3.msi file to install Microsoft XML Parser 3.0 SP5 onto your machine. Reinstall ActiveX controls: 1. In Internet Explorer, click on Tools -> Internet Options 2. On the General tab, then click the Settings button 3. Click the View Objects button 4. Delete all objects that begin with OBX (eg. OBXViewer Control) 5. Click OK to exit out of all screens 6. In Windows Explorer, browse to your C:\WINDOWS\SYSTEM32 directory 20
7. Search for files that begin with OBX* 8. Delete the resulting OBX files 9. Delete the dmimage.dll, dmlocale.dll, dmmailsvc.dll, and dmtrace.dll files 10. Delete all files that begin with snbd 11. Login to the Customer Website again and click on an invoice document to view it. The latest ActiveX control files will download and install automatically. 21