HMDC s Moodle and ICT guidelines

HMDC s Moodle and ICT guidelines Welcome to the Health Manpower Development Centre s Moodle and ICT guidelines. This document will include several paragraphs in a wide range of ICT issues, some more general and others more specific to HMDC s Moodle platform, www.hmdc.go.ug, HMDC s Virtual Learning Environment (VLE). This document will be regularly updated and new sections and topics will be added, so check for updates on www.hmdc.go.ug. For an overview of changes to this document throughout time, check the Document History below. Please contact us if you note any mistakes in this document (content, spelling, grammar, etc.). You can contact us at: contact.hmdc@gmail.com. For browsing (i.e. surfing on the internet) it is recommended to use either Mozilla Firefox or Google Chrome. I. Document History Last updated on New sections added 04/04/2014 Moodle for Students o Stating that your work is your own 17/09/2013 Moodle for Students o Activities: Assignment (updated) 27/08/2013 Moodle for teachers o Assignments: giving feedback and grading 22/08/2013 Moodle for students o Activities: Discussion Board / Forum 14/08/2013 General Moodle info o Some simple Concepts in Moodle Moodle for Students o Resources: File o Resources: URL o Resources: Page o Activities: Assignment 06/06/2013 General Moodle Info o Lost Your Password: what to do? o Navigation around Moodle 21/05/2013 General Moodle Info o How to sign in into Moodle o The Front Page of Home o Editing your profile 26/04/2013 How to create and e-mail account on Gmail The original author of this document can be contacted at: vincent.vanderputten@btcctb.org / vincent.vanderputten@gmail.com Page 1 of 28

II. Table of Contents A) Moodle... 3 A.1 General Moodle info... 3 A.1.1 Some simple Concepts in Moodle... 3 A.1.2 How to sign in into Moodle... 3 A.1.3 Lost Your Password: what to do?... 5 A.1.4 The Front Page or Home... 6 A.1.5 Navigation around Moodle... 9 A.1.6 Editing your profile... 10 A.2 Moodle for Students... 11 A.2.1 Resources: File... 11 A.2.2 Resources: URL... 11 A.2.3 Resources: Page... 11 A.2.4 Activities: Assignment... 12 A.2.5 Activities: Discussion Board / Forum... 15 A.2.6 Stating that your work is your own... 19 A.3 Moodle for Teachers... 20 A.3.1 Assignments: giving feedback and grading... 20 A.3.2 Quiz: Making a Question Bank... 25 A.4 Further readings on Moodle... 25 B) General ICT... 26 B.1 How to create and e-mail account on Gmail... 26 III. Abbreviations HMDC = Health Manpower Development Centre ICT = Information and Communications Technology URL = Uniform Resource Locator VLE = Virtual Learning Environment Page 2 of 28

A) Moodle This section contains help and guidelines on how to use Moodle. There will be general topics on Moodle, topics for students, topics for teachers and topics for Moodle managers and administrators. HMDC s Moodle platform can be found at www.hmdc.go.ug. Note that all the pictures and screenshots included in this section are purely as an example. The course pages, modules, activities, resources, etc. you will encounter while working on Moodle will be conceptually the same, but will have different names and descriptions, and over time the websites visual theme will change, so the colours and layout will also be different. A.1 General Moodle info This section contains information and guidelines for anyone who uses Moodle, be it student, teacher, etc. A.1.1 Some simple Concepts in Moodle Link or URL s in Moodle: every blue piece of text or orange piece of text (or another colour, depending on the specific visual theme) is a link in Moodle to another page on the Moodle platform. Some other link are black text with a grey background. Within Moodle you can click (just once) on these to open the page linked to. A.1.2 How to sign in into Moodle After browsing to www.hmdc.go.ug you should be at the Front Page, or also called Home, as depicted in the picture below. There is some welcome information, as well as links to other webpages (contact information, etc.), documents that can be downloaded (publications by HMDC, for example this document you are reading) and links to other websites (like the Ministry of Health website for example). More importantly though, to gain access into the Virtual Learning Environment (VLE), you will need to sign in, using the username and password provided to you 1. Follow the steps in the next paragraph below. 1 Note that this login information required here (a username and password) is specifically created for HMDC s Moodle platform: you will not be able to sign in here with, for example, your Yahoo or Gmail e-mail login information. Also, in case you don t have a user account for HMDC s VLE yet and are in a position that you need one, please contact the relevant person on the Contacts Page, which you will find via the Front Page. Page 3 of 28

1. Either go to the login page by clicking on the blue Login button on the top right, or sign in directly using the Login block on the upper left hand side, both encircled in red in the picture below. 2. If this is the first time you sign in, you will most likely be prompted to change your password, for security reasons, to one of your own choosing. As indicated in the picture below, your new password will need to adhere to four rules: your new password must include at least one digit 2, one lower case letter 3, one upper case letter 4 and on non-alphanumeric character 5. So mypassword_1985 or MyPassword1985 would both be invalid, since the former doesn t have an upper case letter, while the latter doesn t have a non-alphanumeric character, but MyPassword_1985 would be valid since it adheres to all four conditions. You will have to enter your old password once (the one you initially got from HMDC) and your own new password twice, as confirmation. When you type your password, it will be masked and be changed to dots like this one:. So if 2 Digit: 0123456789 3 Lower case letter: abcdefghijklmnopqrstuvwxyz 4 Upper case letter: ABCDEFGHIJKLMNOPQRSTUVWXYZ 5 Non-alphanumeric character: - _. * > <! += (amongst many others) Page 4 of 28

you want to make sure you know what you have typed as your new password, write it down in Word or Notepad first before you type or copy it into the box(es). 3. After you have (successfully) done this, you should be signed in into the Moodle VLE. From now on the old password is invalid and each time you sign in in the future you will have to use the new password you just created. So make sure you remember that new password or write it down and keep it in a secure place. A.1.3 Lost Your Password: what to do? It can happen you forget your password. This is not a huge problem, you can easily solve this yourself, just follow the steps below. 1. Go to www.hmdc.go.ug as you normally would do to sign in. 2. In the block where you would normally provide your login information and sign in, you now click on the blue Lost password? link. 3. This brings you to a page where you either give your username 6 and click Search, or you give your Email address and click Search. 4. You now get to a confirmation page: just read it and click Continue. 5. Now go to your email inbox on Yahoo, Gmail, or whichever you use. It might take a few seconds to a few minutes, but you should receive an email with a confirmation link. You go ahead and click this link. 6 Your username is usually firstname.lastname, for example augustine.okot. Page 5 of 28

6. A second email will be sent to you which contains a new password. Now, go back to the homepage at www.hmdc.go.ug and use this new password (together with your original username) to sign in. You can follow the guidelines in section A.1.2 if you need help signing in (and possibly change your password to one which is easier to remember than the automatically generated new one you just received by email). 7. To change your password at any point afterwards, you can go to the Settings block, as described in section A.1.4.3. If you often find yourself using this feature to get a new password, you are advised to choose a password which is easier to remember or to note your password down somewhere (secretly). A.1.4 The Front Page or Home Once you are logged in, the Front Page, or Home, is slightly changed as you can see in the picture below. Home is from where you can access all other pages and resources on Moodle. The most important are: The Courses and their webpages o These form the bulk of what is to be found on HMDC s Moodle platform (which is after all a Virtual learning Environment). Documents, webpages, links and other resources attached to the front page o As mentioned in paragraph A.1.4 above. Personal pages linked to your account o A profile page you can edit o A message page where you can send messages and interact with other people on the platform, like other students or teachers o A course overview of the courses you are enrolled in (either as student or as teacher). o Etc. Let s go over a few of these elements you can find here. Page 6 of 28

A.1.4.1 Overview of Courses 1 Here you find an overview of all courses given at HMDC, divided in Categories. At time of making this document, there was only one course 7 given at HMDC in elearning format, but this number will increase in the future. Since you most likely will only be enrolled in one or a few course, not all courses here will be accessible by you. Clicking on the course name will bring you to the respective course page (if you are enrolled in it as student, teacher, or in another role). A.1.4.2 The Navigation Block 2 The small little windows on the left hand side are referred to as blocks. The first of these is the Navigation Block. Below you find one where some relevant bullet points have been expanded by clicking on the triangles. 7 At time of writing there are also two Working Groups, which are courses created to function as a platform for Working Groups to centralize their communication and resources. Page 7 of 28

Home: brings you back to the front page of section A.1.4. My home: brings you to a webpage with an overview of the courses you are enrolled in. My profile o View profile: Here you can see your profile, including your profile picture. This is also the information other students (in the same courses as you) and teachers can see about you. o Forum Posts: here you can go to Posts or Discussions to get a respective overview of the posts you posted and the discussions you started. o Messages: Moodle has an internal system to send messages to other people with accounts on the same website. This is an easy way to communicate with students and teachers. On a Forum you communicate with multiple people, all in the same course, but with messages you communicate privately with other course participants (a bit like e- mail). o My private files: this is a section where you can upload your own files to the Moodle platform, for example when you want to back-up a temporary assignment. Or for example, when you have worked on a document, but will continue on it later and on another PC: in this case you can on one computer upload it online to your private files on HMDC s Moodle platform and download it to another computer where you can resume your work on that file. My courses: when you click on just the triangle, you expand a short overview of the courses you are enrolled in. In the situation in the picture above, the student is only enrolled in one course, the L&M - LLHF course (or the Leadership and Management for Lower Level Health Facilities course). When you click on the My course button itself, you are taken to My Home where you have a more elaborate view of which course you are enrolled in. A.1.4.3 The Settings Block 3 The Settings Block will most likely not be used very often. Edit profile: brings you to a page where you can customize your personal information. More about this in section A.1.5. Change password: if you ever want to change your password, this is the place. For info on changing your password, refer to section A.1.2. Page 8 of 28

Messaging: here you can set settings about when and how you should be notified when a private message arrives, for example when you want to receive an e-mail notification. These settings should be OK by default and you shouldn t change anything here. A.1.5 Navigation around Moodle Once you start navigating around in the Moodle environment, clicking links, courses and other pages, you will quickly see the Moodle VLE is very structured. Wherever you navigate, you ll always see where exactly on the website you are at any time by looking at the breadcrumbs trail on top of the page, highlighted with the red frame in the picture below. You ll also notice that the same structure is visible on the left hand side, in the appropriately named Navigation Block: Home = the name of the Moodle installation itself L&M - LLHF = the short name of the course (in this case: Leadership & Management of Lower Level Health Facilities ) Unit 1: Introduction to the concept of Management and Leadership = One of multiple sections/topics/units in the course (and in this case the only section in that course) Weekly Discussion Forum for Unit 1 = One of the activities in the L&M - LLHF course, in this case a Forum created for discussion of the topic of the week. Also worth noting is that many of these elements are blue, which means you can always click on them to go to that specific page: they are links to different sections and pages of within the Moodle VLE. Page 9 of 28

These elements will help you identify where you are at any time and will help you navigate more clearly and efficiently throughout the Moodle VLE. A.1.6 Editing your profile In the Settings block, under My profile settings, you can click Edit Settings to go to the webpage where you can alter most of your profile settings. Make sure your main information is correct and there are no spelling mistakes, i.e.: First Name Surname Email address City/town Country You can also complete your profile by adding the following information: Time zone (this is the local time zone, relative to the UCT, which is UCT+3 for Uganda (or also GMT+3)) Description (a bit of information about yourself, your job, position, etc.) User profile picture (to make the online interaction seem more like face-to-face) o Note that you profile picture should be a square picture, preferable 100 by 100 pixels. o To add a profile picture, drag and drop the picture file from the folder where the picture is onto the big blue arrow on your profile settings page. This means: left-click the picture file in its folder and keep the button down, drag it to the window which has the HMDC Moodle webpage with your profile settings page and drop the file onto the frame with the blue arrow by releasing the left mouse click. (Mobile) phone number Address Page 10 of 28

A.2 Moodle for Students The sections you will find here are student specific. A.2.1 Resources: File Teachers and (in some situation) students/learners can upload documents as well as download them. Files you can view and/or download have an icon, a blue text to click on to download/view the file and optionally a short description and some file info like size and format. The example below is a Word file you can download. You click on the blue text to download and/or view the file. Several file types have different icons. Below are the icons for a word file and a PDF file. A.2.2 Resources: URL Any webpage on the internet the world wide web can be linked to. In Moodle you can recognize a link by its icon in front of the blue URL. URL s short for Unique Resource Locator can be used in Moodle to direct the leaerner to other websites with interesting or relevant information. Not all URL s in Moodle have the above icon: only links on course pages (or the front main page) have that icon. URL s in many other pages are just blue text you can click on to go to the webpage. A.2.3 Resources: Page A course can include extra webpages within a specific course page. They are used to group relevant information (videos, pictures, links, text, etc.) in one place. You can recognize them by the following icon. An example of its use can be creating a contacts page with info on who to contact, or for the purpose of including extra course materials on a course s main page, as is the case in the following example. Page 11 of 28

On this page a teacher can add extra materials that can be useful whether compulsory or optional for the students/learners. Just click on it to access the page. A.2.4 Activities: Assignment You can recognize and assignment page or module by the following hand-with-file icon, easily remembered by thinking of a person handing in an assignment file. An example is: Click on the blue link to enter the assignment page. This can look like this: It has a description about the assignment and a submission status with additional information like grade and due date. This assignment module is one where the student is expected to upload a file, the file itself being the assignment. Notice that from the description the learners should download a file somewhere, make the assignment and upload it here once completed. To upload a file and submit your assignment, click the Add submission button to get to the following screen. Page 12 of 28

You have now two options to upload your file. 1) The first is to drag and drop the file onto the big blue arrow. You find your completed assignment file, click it and hold down the mouse button, then drag the file into the indicated area and drop it there by letting go of the mouse button. As indicated by the following picture. Page 13 of 28

2) The second method is to browse to it by clicking on the Add button in the upper left corner of the File submissions box. This will bring up the File picker. Click the Choose file button to browse your computer, go to the assignment file you want to upload and select it. Once you have selected your file for uploading the file name should appear next to the Choose file button you can also give it a different name in the Save as textbox. Once you did these, click the Upload this file button. After you have selected and uploaded a file through either of these two methods, you should see the file in the File submission box. Now you can click the Save Changes button to finalize your file upload. You will be brought to the original screen again. Page 14 of 28

Note that at this moment your submission is a DRAFT submission! At this point you can: 1) Do nothing. If this is a draft upload and you are expecting feedback from a teacher, leave it as it is (although you could add comments, as indicated in the next bullet point); 2) Or add comments to your assignment submission. Your teacher/tutor will also be able to add comments here, creating a mechanism of feedback and communication with you as a learner, on your submission. You can for example add Dear, please review sections 3 and 4 of my assignment and give me some feedback, since I am not sure I m on the right track in answering those questions, Thank you.. Your professor can give feedback through this Submissions comments section, addressing your questions and issues; 3) Or you can edit your submission by clicking the Edit my submission button, for example in case you have updated your answers after teacher feedback, or just wanted to save a draft version as backup and now want to update it with a newer version. 4) Or, once you think your assignment document is ready for final submission and grading, click the Submit assignment button. Note that as is also shown on the page once this assignment is submitted you will not be able to make any more changes. The Edit my submission button will disappear. So don t click the Submit my submission button if you are still expecting feedback from a teacher or want to update your file later. So make sure you use this button only for your last and final submission! Once uploaded, whether as draft or as final submission, your teachers/tutors will be able to see you uploaded file and comments. They will then give feedback if it is a draft submission, or grade your assignment if it is a final submission ( Submit assignment button clicked). A.2.5 Activities: Discussion Board / Forum Discussion boards, or forums, are virtual places where students and teachers come together and all add to a discussion or conversation of some sort. Content is added by creating posts : messages that consist Page 15 of 28

of text, pictures, links, and even attachments (for example a PDF-file or Word-file). Discussion boards or forums are added to the course page. The following pictures shows two discussion boards or forums as an example. By clicking on the Forum icon or the blue title you enter the Forum. There are several types of forums and here we will discuss two. I. Single discussion topic forum The first kind is one where the forum is limited to a single discussion topic. These kind are the most simple forums and look like this: Page 16 of 28

The only thing you can do is click on the blue Reply in the lower right corner of a previous post and add a post of your own, similar to the ones above. As you can see the discussion board or forum looks very much like an actual conversation with each person contributing after the other. The main advantage of doing it online in this way is that people can contribute whenever they have time (not on set moments), that the conversation is permanently stored, and that people from different regions can easily come together here. How to contribute? If you just want to add to the discussion as a whole, click the last Reply on the page and your post will be added to the bottom of the discussion. If you want to reply specifically to someone else s post, click the Reply button in their post. Note that, at the top of the forum page, you can choose how you want to forum to be displayed by clicking on the drop-down menu and selecting the view you want. The most interesting options are the Display replies flat, with oldest first and the Display replies in nested form. The following picture shows how to create your post, once you clicked a blue Reply. Page 17 of 28

On the top you see the post you are replying to. The Subject you can leave as it is, but below that, the Message part, is the most important. In this white box you type your text, format it, add pictures, add links, etc. Hover over the icons with your mouse to see what they do: for example, the one with the small tree is the icon to add pictures (you can either upload a picture from your PC or link to one on another website) and the one with the chains is to add a link. After you added your text, you can add one or more attachments to your post, much like you would be adding attachments to an e-mail. The way you upload and add documents is exactly the same as explained in the above section on Assignments, so refer to that part if you are unsure of how to use this feature. For example, the first post in the picture above, the one illustrating a series of post, has a PDF-file attached as can be seen in the upper right corner of that post. You can see the typical red PDF icon and the document title in blue: clicking on it will make you download the file. Once you added everything you wanted to add to your post, hit the Post to forum button on the bottom. II. Standard multiple discussions forum A second kind of forum allows for multiple discussion topics, also called threads. The main page of a forum looks like this: Page 18 of 28

In the example above, there are two topics or discussions, as they are called in Moodle, but in principle there could be an unlimited number discussion in one forum. There are two ways in which you can add to a forum like this: 1. If you want to contribute to an existing discussion, click on one of the blue discussion titles in the left column. It will open up a discussion page exactly like the one above in the Single discussion topic forum section. The way you contribute by posting posts is exactly the same as above. 2. You can also start a new discussion yourself by clicking the Add a new discussion topic button at the top. This will open up a new page which looks exactly like the one when creating a new post. Opening a new discussion is basically the same as creating a new post, but now you re making the first post of the discussion, not adding to a previous series of posts. The minor difference is that now the Subject field is not filled out yet: it is up to you to create a title or Subject of your discussion. This will be the name of your discussion and will be shown in the list of discussions, the leftmost column on the main page of the forum, as depicted in the picture above (there it would become the third discussion). A.2.6 Stating that your work is your own When submitting coursework, for example when submitting an assignment, the system might as you to confirm the work as your own. It will show a screen similar to the following: It is important to check the checkbox with a v before clicking continue. This is you signing, stating that you did not commit any plagiarism and that the work that will be graded is your own, not someone else s. Page 19 of 28

A.3 Moodle for Teachers This section of the guidelines is intended for teachers who will be working with Moodle, creating content and teaching on the platform. It is advised teachers also read the Moodle for Students section above, since it contains elements also applicable to teachers. A.3.1 Assignments: giving feedback and grading A Moodle course page can have an assignment module where students can upload assignment documents and teachers can give feedback and grade the assignments. On the course page, this looks like this: Clicking on it brings you to the assignment page. The Grading summary shows information about the number of participants, the number of submitted assignments, the due date (deadline) and the time remaining. In the picture above, only one student already uploaded his or her assignment. To go to an overview of all the submission(s), click on the blue View/grade all submissions. Page 20 of 28

It looks a bit complex, but it is really not that difficult. As indicated by the Assignments per page setting at the bottom, you ll see a list of the first ten course participants. In the above situation only one student already submitted coursework: by clicking on the blue Status text (not the collapse icon ) on top of that column, you are sorting all students records according to this submission status. So, when you sort according to Status you might have to click it twice participants with submissions waiting to be viewed and/or graded will be displayed at the top (as in the picture above). Instead of sorting according to Status, you can also use the Filter at the bottom of the page: Using this will change which students profiles are shown in the list above and which will be filtered out. Submitted will show students who submitted work (whether it has been graded yet or not). Selecting Requires Grading only show the students with submissions that still need grading. No filter will show all enrolled students (for this specific course) in the list. The two main important actions teachers can take here is giving feedback and grading the work. The easiest way to do this for one particular students giving feedback and grading work is to click on that student s corresponding grade Icon in the Grade column: Page 21 of 28

You will often use this icon to interact with a student and his assignment. Clicking on this grading button for the one student in the list above who submitted work, will get you to the page depicted below. Page 22 of 28

At the top you can see who you are giving feedback to and/or are grading. The table above displays some information about the submission. The Last modified field in this table is the date of the last version the student or learner uploaded. The File submissions below that shows you the file(s) the student has uploaded as part of the assignment. Firstly. As a teacher this is often the first action you will take: downloading (by clicking on the blue file name) the file and reading it. Secondly. After this, you have two options: 1. If this is a draft assignment submission then you will, as a teacher, not yet give a final grading, but limit your actions to giving feedback and comments on the draft assignment, so the leaners can go back and rework their assignment. There are a few ways to give feedback and comments. a. The lowest entry in the Submission status table is the Submissions comments, as you can see in the screenshot. Clicking on the blue Comments link will enable you to enter comments: It is possible a student already entered his own comments along with his file submission. You type your comment and click Save comment. This feature is meant for short messages. Since also the student is able to add comments here, there is the possibility of creating a conversation with the student about their assignment submission. b. More elaborate feedback on the assignment can be given in the Feedback comments section. This feedback is related to the assignment as a whole, not just one submission. c. A third option is to give feedback and comments by uploading a file yourself. This could be a document with your feedback written down, or this could be the learners assignment document he or she submitted and in which you have made comments directly: after having downloaded the learner s submission and added your comments and feedback, you upload the document (now including your comments) again here. In case the student is allowed to rework his or her assignment and submit a final version, you also have to make sure the learner is able to do so. As you can see in the above example, this student uploaded his submission and didn t keep it as draft, but submitted it as final: the Editing status above is set to Student cannot edit this submission. See below on how to change this and enable the student to submit again. 2. Is this the final assignment submission of the student? In this case you can give feedback on the assignment the same way as you did above. But this time you also have to grade the assignment. This is simply done by filling out the grade you give in the appropriate box. Page 23 of 28

You can also use this if you want to overwrite a previous grade you gave the student (which will be displayed below the box). Thirdly. After giving feedback and/or grading, you have a few options: a few buttons to click on: Save changes Save and show next Next Cancel Saves your new or updated feedback and grading on this student s page. Brings you back to the table of student submissions info. Saves your new or updated feedback and grading on this student s page. Brings you to the next student s page. DON T save your new or updated feedback and grading on this student s page. Brings you to the next student s page. DON T save your new or updated feedback and grading on this student s page. Brings you back to the table of student submissions info. Note: Sometimes a student will Submit his/her assignment instead of leaving it as a draft upload. If a learner is entitled to edit his/her submission after feedback, make sure the student s submission Status allows his/her to do this editing. So, if in this case a student s Status is Submitted for grading, you as a teacher will have to change a student s submission Status : Revert the submission to draft status. There are two options. 1. In the Edit column, click on the edit icon and choose the option Revert the submission to draft status from the drop down menu. 2. First: in the first column called Select, select the learner(s) whose Status you want to change by ticking the box: Secondly: go down the page and select Revert the submission to draft status from the With selected drop down menu. Thirdly: now click Go. Page 24 of 28

Having done either of these two, the corresponding student s Status should now be Draft (not submitted) and the student is again free to edit his submission. Of course this section about reverting to draft status is not applicable if the student s last submission is (supposed to be) his or her final one and is ready for final grading. A.3.2 Quiz: Making a Question Bank TBD A.4 Further readings on Moodle TBD Page 25 of 28

B) General ICT This section will contain ICT guidelines which are not specifically related to HMDC or Moodle. B.1 How to create and e-mail account on Gmail Open your browser (Firefox, Google Chrome, etc.). Browse to: https://mail.google.com or www.gmail.com. You should see a login screen. But since you don t have an account yet, you first have to create one before you can login. Click on the red CREATE ACCOUNT button in the upper right corner. You will be brought to a page where you need to fill out some information (see next picture). Page 26 of 28

You name, first and last, is easy of course. Your username is of your choice. Most people take something like john.smith. This is: their first name, then a dot, and then my last name (sometime the dot is left out). This looks professional and is easy to remember. It is of course possible that someone with the same name and the same idea already created an account with a username like that! In that case, the registration page will complain, show you some red text and tell you that that username is already taken and that you should try another one. You can try different combinations, for example switching first name and last name, so it becomes smith.john. Or add your birthday: john.smith1974. You can be creative! Just make sure it is a username you will remember Then you have to type in your password and confirm it by typing it again. Now, it is VERY important that you create a password that you will remember. If you think there is a chance you will forget it, write it down somewhere (and make sure nobody finds it or can read it!). When you type your password, it will be changed to dots like this one:. So if you want to make sure you know what you have written, write it down in Word or Notepad first before you type it in the box. Your birthday is also easy, as is your gender and your telephone number. Your current e-mail address is needed to recover your new accounts password, should you lose it. In many cases you will not have another e-mail account as this will be your first. In that case you can enter someone else s e-mail address, someone whom you can trust (a friend or a colleague). To Prove you re not a robot, you have to enter the words that you see in the picture. In this case you would write netrsn Certainly. Sometime it is harder to read and you ll get it wrong. Don t worry, you ll get another (and another) attempt with a new picture of words. Location will most likely already be correct (i.e. Uganda). You will have to tick the box I agree, or you won t be able to continue. You might want to untick the last box. Now click Next step. If you made any errors or forgot some fields or some fields have incorrect values, you will remain on the same page. Correct anything necessary and click Next step again. Page 27 of 28

After this, your Gmail e-mail account should have been created: Click Continue to Gmail. You will be brought to your Inbox. As you can see you will be prompted to do a quick tour of Gmail s key features. It is recommended you do this if this is your first time with e-mail and/or Gmail. When you re finished, make sure to log out / sign out: click on your e- mail address in the upper right corner and then click on Sign out in the popup. When you want to check your e-mail again next time, browse to : https://mail.google.com or www.gmail.com again and enter you username and password. Good Luck! Page 28 of 28