TIM Overview Employees 65,867 Customers (Mln) 126 Revenues (Bn ) 19,718 Data as of December 2015 2
TIM Overview TIM is the leading Italian Telecommunications and ICT provider. In the areas of: fixed and mobile telecommunications, internet and media, office and systems solutions, research and development Leading Player in Latin America Among TOP global operators through Sparkle Core markets: Europe, Middle East + Latin America 3
TIM Cloud Overview TIM italian Cloud brand Nuvola Italiana the biggest Cloud provider in Italy 3 Cloud DC with Disaster Recovery and Business Continuity 18.723 Virtual Machines 3.303 Customers 4
Sparkle Overview Company data Key figures Headcount (*) 800 + Countries of presence 37 Network coverage #PoPs 122 PoPs via partners > 1,000 e Voice Traffic 15.4 Bn minutes IP&DATA Over 12 Tbps Revenues 1.3 Bn Data as of December 2015 (*) Data as of August 2016 5
Sparkle Key Assets State-of-the-art Global Network, with proprietary backbones in Europe, Mediterranean Basin and the Americas and ownership in submarine cables connecting Europe with South-East Asia Global Services Portfolio for Fixed and Mobile Operators, ISPs, OTTs, Media & Content Players, Application Service Providers and Multinational Corporations Worldwide presence in 37 countries based on fully owned companies and offices Advanced OSS, BSS and Customer Care capabilities with multi-lingual call center 6
Sparkle Global Network Data as of December 2016 GLOBAL CAPABILITIES 74 cities in 37 countries 122 PoPs >1,000 PoPs through partners 45,000 km/fibre PEB 36,000 km LAN 10,800 km MED 14,000 km/fibre Italian network over 450,000 km submarine cables 7
Sparkle Operations Sparkle has a global presence based on its fully owned companies and offices in 37 countries and a headcount of over 800 + in Italy and abroad European Backbone Network Operations in the US through a 214 Licence, for the offer of international IP&Data, Mobile and Voice solutions New York Miami London Moscow Frankfurt Paris Vienna Rome Bucharest Madrid Istanbul Athens Tunis Tel Aviv Dubai Mumbai Singapore Hong Kong Operations in the AsiaPac Region through a FBO Licence, for the offer of international IP&Data, Mobile and Voice solutions High quality, value-added wholesale service operations in the Americas through a state-of-the-art regional proprietary fiber optic backbone fully integrated with Sparkle s global network Rio de Janeiro Buenos Aires Johannesburg High quality, value-added wholesale service operations in the Mediterranean basin through a state-of-the-art regional proprietary fiber optic backbone fully integrated with Sparkle s global network Office Data as of August 2016 8
Sparkle Service Proposition Complete set of IP, Data, Cloud & Data Center, Mobile and Voice solutions for Fixed and Mobile Operators, ISPs, OTTs, Media & Content Players, Application Service Providers and Multinational Corporations (MNCs) Complete range of solutions designed to access any content on the Internet with secure global international IP connectivity, highperformance international bandwidth and IP MPLS services. Suite of highly flexible and scalable top class integrated IaaS, PaaS and SaaS that meet the ever growing need of cost efficient and top security IT solutions, available in several Data Center worldwide, with key assets presence in Europe. Complete portfolio of services ranging from entrylevel solutions for small and medium enterprises, to business continuity solutions, with the highest level of service performance Distinctive portfolio of services to support the operations of new entrants and established mobile operators. The services aim to quickly increase international mobile service coverage and usage, thus generating new revenue streams for mobile operators while minimizing costs for service set up and management Voice Solutions offer worldwide voice capabilities to Carriers, Service Providers, and Mobile Operators combining network reliability, competitive pricing and excellent routing solutions. 9
GEANT Infrastructure as a Service a Brokerage challenge Sparkle was awarded for provisioning Infrastructure as a service for the Research and Education community in 30 countries connected to GEANT AWS, TIM & Sparkle IaaS Reseller of AWS in 18 countries OIP TIM IaaS in 7 Countries OIP Sparkle GR IaaS in 5 Countries Sparkle Brokerage Project Management Go2Market Marketing Support Convergent Billing Provisioning of three Service Providers 10
Participating and Awarded to Sparkle Countries TIM Austria Croatia France Malta Romania Serbia Slovenia SELF DATA CENTER (VMWare vcloud Director) 5 SPARKLE GREECE Albania SELF DATA Bulgaria CENTER Cyprus (VMWare vcloud Greece Director) Macedonia 7 18 SPARKLE Belgium Czech Republic Denmark Estonia Finland Germany Hungary UK Ireland Lithuania Luxenbourg Norway Portugal Spain Sweden Switzerland The Netherlands Israel The NRENs / countries participating in the tender are displayed in green. Sparkle-AWS Sparkle-TIM Sparkle-GR 18 11
Cloud offering for Géant GEANT Cloud Summit Meeting
Sparkle s Cloud offering for Géant Reselling Compute Storage Database Analytics, application, and managed services AWS Direct Connect (powered by Sparkle) OIP Compute: TIM Self Data Center Compute: Sparkle GR Self Data Center Connectivity: Sparkle s global backbone Managed services Service Desk Brokerage services: Reporting, Billing, Accounting SSO proxy (SAML2) and edugain federation 13
Common for all countries Sparkle Global Presence: Sparkle employs an international workforce distributed worldwide Sparkle Service Desk Contact Center 7x24 Cloud Competence Center Common brokerage platform to support all business processes for all NRENs: account management, reselling, ordering, billing and reporting Common access to OIP and AWS control panels using SAML2 Federation to edugain community 14
General Framework achievements Géant aim is to accelerate the Cloudification of the IT resources Infrastructure as a Service (IaaS), which provides in cloud virtualized computing resources Cloud drivers: Easy access Resouces usage flexibility Cost reduction Contract simplification Contract results: Sparkle will support authentication provided by edugain, the pan-european standard and SAML2-based authentication and authorization infrastructure for single-sign on (SSO) Data egress charges exemption No charge for outbound traffic generated by AWS resources Sparkle will also provide direct peering between the NRENs (National Research and Education Network), institutions and its own data centers, eliminating data transport-related costs 15
Marketing and Cloud Adoption Support Providing marketing and presales support, Sparkle plans to proceed in more focused initiatives, tailored to address specific R&E Communities and Institutions. Yearly free workshops per country per year, at NREN s facilities, or at our local facilities During the workshops: the challenges of IT cloudification, our methodology to help R&E Community to jump started in the cloud. Sparkle with your designated team to accomplish: Analysis of the organization s goals over the next 1-3 years Assessment about the critical applications for achieving the identified goals, and the IT infrastructure currently in use for legacy applications (hardware, software, users, cloud-based services currently in use, etc.) Training on cloud computing methodology and best practices Support the cloud adoption roadmap using public/private/hybrid Infrastructure-as-a-Service (IaaS) platforms. 16
Sparkle Service Desk Sparkle Contact Center as the unique Customer Entry Point for all requests, providing 1st level of support. Sparkle Service Desk is organized as follows: Contact Center Cloud Competence Center Contact Center for 24x365 support in multiple languages (English, Italian, French, German, Spanish and Arabic). Contact Center is also the owner of the escalation and feedback process for Customer complaints. Sparkle s Cloud Competence Center for Géant supported by Sparkle ICT specialists together with Sparkle s partners: AWS Support program TIM Control Room Sparkle Cloud Competence Center in Rome and Athens 17
Price model structure for AWS Sparkle s price model is structured as follows*: AWS IaaS (mandatory) charge: pay-per-use prices or recurring fees, generated by the use of AWS services AWS prices are available in the AWS public standard price list (PSPL) For Géant a fixed % universal discount applies to the AWS PSPL Program Governance & Support Services (mandatory): this fee is a fixed % of the monthly AWS IaaS charges, before discounts. Includes contact center Sparkle Cloud Competence Center - Service Desk (optional): this fee is 5% of the monthly AWS IaaS charges, before discounts. The Cloud Competence Center is a prerequisite for Second Level Support Second Level Support (optional): this fee follows AWS Support Plan Pricing and is calculated as a % of monthly AWS IaaS charges, before discounts Choose your support plan and tier. Details of the support plans are available at https://aws.amazon.com/premiumsupport/ Framework volume discount Tiered pricing will be applied based on total revenue generated by all Customers of the Framework Agreement. When a new Tier level is reached, the new orders will benefit of the new discount percentage *Commercial conditions will not be discussed in public sessions 18
Additional optional discounts for reseller NREN For NRENs adopting a reseller role an additional discount* is applied to the Program Governance & Support Services cost To qualify for this NREN reseller s discount, the NREN needs to adopt the reseller role: adopting the role of a broker between TI Sparkle and its community assume responsibility for contractual relationships with its institutions provide end customer support (service provisioning, help desk) and accounting TI Sparkle will only deal with the NREN as an indirect channel towards the end Customers The discount is not available when the NREN adopts a referrer role *Commercial conditions will not be discussed in public sessions 19
Sparkle IaaS for Géant
Cloud - Key Elements Customer Benefit Scalability and flexibility Customers usually use a console via a Web-based GUI to manage the environment Customers are able to selfprovision this virtual infrastructure using the GUI Support for DR, BC Faster time 2 market pay on a per-use basis exceptional transparency in utilization and costs Cost savings Focus on business growth End User does not manage or control the underlying cloud infrastructure capability to transfer work to the cloud during periods of peak demand for on-premise systems Sparkle owns state-of-the-art Data Center facilities and cloud platforms in TK and GR accounting for a total of about 5.000 SQM End User has control over operating systems, storage, and deployed applications 21
Amazon EC2 - Virtual Server Hosting Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. Designed to make web-scale cloud computing easier for developers. Amazon EC2 s simple web service interface allows you to obtain and configure capacity with minimal friction. Amazon EC2 provides developers the tools to build failure resilient applications and isolate themselves from common failure scenarios. Amazon EC2 Functionality Amazon EC2 presents a true virtual computing environment, allowing you to use web service interfaces to launch instances with a variety of operating systems, load them with your custom application environment, manage your network s access permissions, and run your image using as many or few systems as you desire. 22
Cloud Web Portal 1/2 23
Cloud Web Portal 2/2 24
SAML2 Authentication proxy 25
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