Information and Digital Technology Cluster D Computer Applications Units of Competency: ICTICT308 Use advanced features of computer applications Student s Name: Date of Re-Issue:7 th March 2017 Due Date: 17 th March 2017 PLEASE NOTE: Notification originally due 28 th February 2017. I declare that the work submitted is my own and has not been copied from another person or source Student s signature: Page 1 of 10
STUDENT ASSESSMENT TASK STUDENT S NAME: Date of Issue: : 7 th March 2017 Name of VET Course Qualification Code and Name Assessor Name(s): Name of Task Information and Digital Technology ICT30115 SOA Certificate III in Information, Digital Media and Technology E.Korkidas Cluster D Computer Applications Units of Competency Assessed Pre-requisite units Context for Assessment Resources Required for Assessment ICTICT308 Use advanced features of computer applications NIL Simulated or real work environment e.g. school office, building site, commercial kitchen. Individual or group assessment. ICTICT308 Use advanced features of computer applications. Integrated office suite such as Microsoft Office including Spreadsheet, Database, Word Processor, Presentation Software or Video Editing Software, Graphics Editing Software. Spreadsheet with client call log records, company records. Students must complete knowledge and skills development activities which prepare for and may contribute to assessment of competence. Assessment method Units of Competency Duration 1 Term [e.g. 1 lesson, 1 week] Part A: ICTICT308 Use advanced features of 2 lessons (demo/prac) Database with two tables, computer applications relationship and form Part B: ICTICT308 Use advanced features of 3 lessons (demo/prac) Researching and reporting on computer applications a helpdesk log call Part C: ICTICT308 Use advanced features of 3 lessons (demo/prac) PowerPoint or video training computer applications presentation Part D: Word template Part E: Spreadsheet without duplicates. Part F: Mail Merge in word ICTICT308 Use advanced features of computer applications ICTICT308 Use advanced features of computer applications ICTICT308 Use advanced features of computer applications 1 lesson (demo/prac) 2 lessons (demo/prac) 1 lesson (demo/prac) Due date Foundation Skills incorporating language, literacy, numeracy and employment skills required for competent performance are embedded in the units of competency. Page 2 of 10
Additional Requirements: Altering/simplifying the language used Support staff S.Kitson Learning Support Self paced video tutorials Assessment Notification has been rescheduled for 17th March 2017 for students. STUDENT ACKNOWLEDGEMENT (To be completed before student is assessed) I understand the requirements of the assessment task and assessment methods. I understand what is being assessed and can perform the tasks described in this assessment. I have been provided with information about RPL, Credit Transfer and Assessment Appeals. I have notified the assessor of any special needs to be considered during this assessment. Student s Name: Student s Signature: Date: Page 3 of 10
Task Description You are a member of the customer support team at Help Tech IT Support. Help Tech IT Support provides IT support for both software and hardware to clients in small to medium sized businesses. As well, they provide in house, online and onsite training, in a range of software applications, to their clients. As a member of the client support team, you will be required to provide support and training to clients and maintain customer records in our client database. Part A: Database You are required to create a relational database that will contain two tables. One table will be named Call Log and the other table named Company. Sample data has been provided in a spreadsheet. Import data into your database table from the spreadsheet. These files are both embedded here. call log spreadsheet.xlsx company spreadsheet.xlsx The tables should contain the minimum fields as below: Company Table Company name (primary key) address suburb state postcode phone Call Log table call number (primary key) Logged by First name Logged by Surname Company name (foreign key) Date logged Status Priority Location Problem description Problem type (hardware or software) Assigned to Resolution Date closed Create a one to many relationship between the two tables in your database structure, using the company name field. Page 4 of 10
Create a form for data entry for both tables (Company Table and Call Log Table). Your form should be neatly created/formatted and should contain Company Name and Logo in the header section. All field headings and data entry sections should be resized depending on the field length. Part A: Checklist Database Company Table data imported with correct fields Call Log Table data imported with correct fields One to Many Relationship Company Form Call Log Form Part B: Research Training Guide Betty Walsh from The Blue Moose needs training on how to create macros. Betty would like to know how to create a macro that will: create a new memo (from a template) insert todays date (not a date field) be assigned to a keyboard shortcut You are to develop a training guide for her. This will be produced in a Word document. The training guide is to be specific to solving her problem. You are required to create an Object Linking and Embedding (OLE) field in your call log database called Support Materials. Insert your training guide in the support materials field for the appropriate call log entry. Part B: Checklist A Word document containing the training material OLE field created in database table call log support materials Training guide embedded into support materials field for appropriate record Part C: Presentation Create a PowerPoint, Adobe Captivate, Video or Flash presentation to train users in how to create a mail merge. Part C: Checklist PowerPoint Presentation or Video or Flash on how to create a mail merge. Page 5 of 10
Part D: Letterhead Template in Word You are going to invite clients to attend a training session to learn the skills you covered in Part C. You will need to design a company letterhead template to use when sending out the invitation. The letterhead template should have the following features: Company logo (original design using graphics package such as Photoshop) Company name Company address/postal, phone, fax, email, website details Part D: Checklist Word template MUST BE.dot or.dotx file type Original designed company logo Company name Company address/postal, phone, fax, email, website details Part E: Database Query Spreadsheet Filtered Create a database query that will select all clients who have logged a software related support call. The query must include the following fields: Company Table Company name (primary key) address suburb state postcode phone Call Log Table Logged by First name Logged by Surname Problem type (hardware or software) In the next task a letter will be sent to each company inviting clients to attend a training session to view your PowerPoint presentation or video training course. For you to be able to send this letter, you will need to remove duplicate records from the database (where there are two or more records from one company). To remove duplicate records, run the query, export data to an Excel spreadsheet and apply a filter to the company field to remove duplicates. Part E: Checklist Database query Excel spreadsheet after duplicates removed with filter. Page 6 of 10
Part F: Mail Merge Using the spreadsheet (you created in Part E above) as the recipient list, create a mail merge, using your letterhead template. The mail merge is to invite clients to attend a training session to view your PowerPoint presentation or video training course (identified in Parts B and C). Part F: Checklist Mail Merge main document (before the merge) Mail Merge document (after merge) Page 7 of 10
ASSESSOR FEEDBACK TO STUDENTS Student s Name: Assessor s Name: Final Assessment Date: Cluster D Student Skills and Knowledge Checklist Part A: Database Database Call Log table Assessor must comment on the students skills and knowledge for each part of the assessment. Comment could include: What happened during the assessment How well was the task performed How to improve future performance If multiple observations are necessary insert the date in the comment column. Database Company table Database relationship Database Call Log form Database Company form Part B: Research Report Word document containing training material OLE field created in a database call log table field name is Support Materials Training guide embedded into OLE field of database Part C: Presentation Presentation training video, flash or presentation Part D: Letterhead Template Template -.dotx or.dot Word template file for letterhead including original company logo, company name, company address / postal, phone, email website details fax, Page 8 of 10
Part E: Database Query/Spreadsheet Filtered Data Query in database all clients with software problems, company address details Spreadsheet query data imported into spreadsheet and filtered to remove duplicates Part F: Mail Merge Mail merge main document (before merge) Mail merge document (after merge) Page 9 of 10
Assessment Outcome: ICTICT308 Use advanced features of computer applications Competent Not yet competent If you have been deemed NOT YET COMPETENT this is the Further Action Required: In order for you to be deemed competent for these units, you must: Unit of Competency ICTICT308 Use advanced features of computer applications Action required if more evidence is required Date of Reassessment/ Date Competent Teacher s general comment I declare that I have conducted a fair, valid, reliable and flexible assessment with this student and I have provided appropriate feedback Teacher s Signature: Date: STUDENT FEEDBACK (To be completed after student receives teacher feedback) I agree with the outcome of this assessment I do not agree with the outcome of this assessment (please see your class teacher who will advise you of the appeals process). The task helped me with my learning by In this task I have demonstrated competence by This task could be improved by Student s Signature: Date: Teachers: The completed student assessment task and the Evidence and Answer guide must be securely retained for six months after the completion of the course. Also retain any other evidence that demonstrated how the student was deemed competent e.g written tasks, photographs, videos. Page 10 of 10