Adding a POP/IMAP Email POP and IMAP are used for webmail (i.e. your company does not have an exchange server). POP and IMAP are two different protocols but are added the same way. The settings are split into incoming and outgoing mail settings. As such the device will ask for an incoming server and port and an outgoing server and port (as well as username/password for authentication) Incoming Server Settings: Hostname: If we host your email, the hostname will be ms1.3peaks.com. In other cases it may be similar to pop.somedomain.com or imap.somedomain.com. Port: 995 for POP, 993 for IMAP NOTE: These are default ports. On some devices entering a port may not be readily available. In such cases, the default ports are assumed. If you re connecting to a mail server that uses different ports you will need to specify those ports. Outgoing Server Settings- Outgoing mail is sent through the SMTP protocol, regardless of whether POP or IMAP is used. Hostname: If we host your email, the hostname will be ms1.3peaks.com. In other cases it may be similar to smtp.somedomain.com Port: 465 NOTE: This is a default port. On some devices entering a port may not be readily available. In such cases, the default ports are assumed. If you re connecting to a mail server that uses different ports you will need to specify those ports. Leave any other fields to their default value. Click here for adding to mobile Click here for adding to PC
On mobile 1. Accessing Accounts option from the main settings Figure 1 Android on left, iphone on right
2. Add account 3. Add Other Email account. Note: some devices may list options for adding to specific mail applications (in the left case, a POP/IMAP on the Gmail app). When in doubt, choose the obvious email option
4. Enter email and password and click next (or manual setup) to enter servers
5. Enter incoming server information (note the process is the same for both POP and IMAP)
6. Enter outgoing server information (note the process is the same for both POP and IMAP)
7. Save and confirm settings
On PC The process for adding email to Outlook on a Windows computer is the same regardless of the type of email. It starts with the Mail Setup window: This can be accessed from Control Panel by clicking User Accounts> Mail, if in Category View or just Mail if in Icon/List View. It also appears automatically if running Outlook for the first time, and the option to add/modify Email Accounts can also be accessed from Outlook s File> Account Settings. If this is the first time you re adding an email to this computer, you ll be asked to set up a profile. Just accept the defaults, until you get to the Add Account Window. If not, you can get to Add Account by clicking Email Accounts>New from the Mail Setup Window
From here you can enter your email address and password and click next. Outlook is typically smart enough to detect your settings, regardless of whether you re adding an Exchange or POP/IMAP email, so once you click next, just wait for it to finish. It may fail to establish an encrypted connection but you can retry with an unencrypted connection but just clicking next.
If you like, you can still manually configure a new email account by checking the Manual Setup option, which will then allow you to choose, Exchange or POP/IMAP and specify the same settings you would for a mobile device (the only difference being with Exchange, you don t need to specify the domain, only the server):
Email Troubleshooting If you think you ve put in the correct settings but the email is still not being added successfully, please try these troubleshooting steps before contacting us: 1. Verify your device has internet access via a wired connection, mobile data connection or wi-fi. Email will not work otherwise. 2. Close your settings completely and start again or restart your device. This is especially useful if you re re-adding your email because something went wrong before. 3. If you are re-adding your email, make sure you completely remove it from your device before you try re-adding it. 4. Verify your email address, username and password are typed correctly. For username fields, try switching between the username with and without the email portion (i.e @yourdomain.com) 5. If you see any options for SSL or TLS when adding server information, try adding the email with those options enabled/disabled and see if that works. 6. For POP/IMAP, you ll notice that the incoming/outgoing settings ask for usernames and passwords but are sometimes marked optional or auto-filled. Try confirming the correct info is entered into these fields by manually retyping it. 7. If you re having issues sending mail on wifi (particularly while traveling), try switching to mobile data or a different network, if available. Some ISPs restrict outgoing mail servers to their own which means if you re on their network they force you to use their server. Switching networks should enable you to use the correct server to send mail. If you re still having issues, give us a call at 905 631 5855 and have your device ready, we will confirm the settings and assist you in adding your email.