Ensim WEBppliance Pro for Windows 2000 (ServerXchange ) Installation Guide

Ensim WEBppliance Pro for Windows 2000 (ServerXchange ) Installation Guide October 8, 2003 About this guide Introduction... iii Intended audience... iii Printer-friendly version (for HTML documents)... iii Required skills... iv Related documentation... iv Additional resources... iv ServerXchange documentation... iv ServerXchange online Help... v Document conventions... vi Feedback and support... vii Chapter 1 Preparing for the installation Introduction...1-1 Time required for the installation...1-1 Process checklist...1-1 System requirements...1-2 Hardware...1-2 Software...1-2 Web browser requirements...1-4 License requirement...1-4 Chapter 2 Setting up the server for ServerXchange 3.2 Installing the Microsoft Windows 2000 operating system...2-1 Adding the Windows server to Ensim ServerXchange 3.2...2-2 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE I

Chapter 3 Installing WEBppliance Pro Introduction...3-1 Before you install...3-1 Installing WEBppliance Pro...3-2 Chapter 4 Registering the WEBppliance Pro license Introduction...4-1 Before you install...4-1 Installing the WEBppliance Pro license...4-1 Chapter 5 Logging on as the Appliance Administrator Introduction...5-1 Logging on as the Appliance Administrator...5-1 Chapter 6 Installing Urchin 4.1 Introduction...6-1 Obtaining the Urchin 4.1 add-on...6-1 Installing Urchin 4.1 and the Urchin 4.1 add-on...6-2 Viewing Urchin 4.1 reports...6-5 About the Urchin 4.1 username and password...6-5 Index Index-1 Legal and copyright notice II ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

About this guide Introduction This document provides information about installing and setting up Ensim WEBppliance Pro for Windows 2000 on an Ensim ServerXchange -managed server with the Microsoft Windows 2000 Server or Advanced Server operating system. It also provides information on obtaining and registering the WEBppliance Pro for Windows 2000 license, logging on as the Appliance Administrator, and installing Urchin 4.1. Note: For simplicity, we will refer to Ensim WEBppliance Pro for Windows 2000 as WEBppliance Pro throughout this document. Chapters in this guide include: Chapter 1, Preparing for the installation Chapter 2, Setting up the server for ServerXchange 3.2 Chapter 3, Installing WEBppliance Pro Chapter 4, Registering the WEBppliance Pro license Chapter 5, Logging on as the Appliance Administrator Chapter 6, Installing Urchin 4.1 Intended audience The intended audience for this guide includes system administrators, technical support staff of Internet service providers (ISPs) and their resellers, or anybody who wants to host domains/sites on a Windows 2000 server using WEBppliance Pro. Printer-friendly version (for HTML documents) This document is presented in HTML and PDF formats. If you are viewing this document in HTML format and want to print it in a book style with numbered pages, access the Adobe PDF version. ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE III

ABOUT THIS GUIDE Required skills To use this guide, you need to be familiar with the Windows 2000 platform as well as general Internet applications. In addition, you should have some or all of the following skills. Understanding of Ensim ServerXchange functions Experience using the Microsoft Windows 2000 Server or Advanced Server operating system Experience with networking applications Understanding of system security Understanding of DNS Related documentation For additional information about installation issues and help with product functions, refer to the following documents on the Ensim Web site at: http://www.ensim.com/support/wwp/index.html Ensim WEBppliance Pro for Windows 2000 Release Notes WEBppliance Pro for Windows 2000 online Help You can access the online Help from the WEBppliance Pro interface. To open the online Help for a particular level: a Log on to WEBppliance Pro at the respective level; for example, log on as the Appliance Administrator. For instructions about logging on to WEBppliance Pro, see Chapter 5, Logging on as the Appliance Administrator. b Additional resources Click Help on the left navigation bar of the interface. Use the ServerXchange documentation and the ServerXchange online Help system to help you answer any questions you may have on ServerXchange. ServerXchange documentation For additional information on ServerXchange, refer to the following documents on the Ensim Web site at: http://www.ensim.com/support/sxc/index.html. Getting Started With Ensim ServerXchange 3.x ServerXchange 3.x Server & Application Manager online Help IV ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

ABOUT THIS GUIDE ServerXchange online Help The information in this guide is intended to be used in tandem with the information in the ServerXchange online Help. Before you start, you might want to log on to the ServerXchange Server & Application Manager and open the online Help system. Procedure: To open the ServerXchange online Help system: 1 Log on to the ServerXchange Server & Application Manager interface. a Open your Web browser. b In the Address text box of your Web browser, enter the following URL. http://<hostname> The Server & Application Manager login window opens. c d e In the User Name text box, enter your ServerXchange user name. In the Password text box, enter your ServerXchange password. Click Log in. The Server & Application Manager main window opens. 2 On the left navigation bar, click Help. The online Help system opens in a separate window. The table of contents appears in the left pane. Click a topic name to open its contents in the right pane. ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE V

ABOUT THIS GUIDE Document conventions Throughout this guide, specific fonts are used to identify computer input, output, and interface elements. Table 1 lists the typographic conventions used in this guide. Table 1. Typographic conventions Appearance of text Narrow bold text (sans serif font) Bold, italic text (serif font) Courier (typewriter-style) font How it is used Used for button names, column names, text box names, file names, keystrokes, menu items, and path names. Example: From the File menu, choose Delete, then click OK. Used for information you type. Example: Type cd <directory name> on the command line. Used for system messages and screen text. Example: The following message is displayed: The server has been added. Key information is sometimes displayed using special headings and formats to make it stand out from regular text. The following special headings are used in this guide: Tip: Information to help you perform procedures Note: Supplemental information about tasks or concepts Important: Supplemental information that is more important than a note Caution: Warnings about potential damage to data or systems VI ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

ABOUT THIS GUIDE Feedback and support To take advantage of Ensim s support services or to find technical information quickly, visit the Ensim support page at http://support.ensim.com. If you need additional online support or if you would like to provide feedback about Ensim documentation, visit the Ensim online support page at https://onlinesupport.ensim.com. ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE VII

ABOUT THIS GUIDE VIII ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

CHAPTER 1 Preparing for the installation Introduction This chapter describes the preparation required before installing WEBppliance Pro, including system requirements, Web browser requirements, and license requirements. Table 1-1 provides a checklist of the steps involved in the installation process. Please review these steps before you start. Time required for the installation The time required to install WEBppliance Pro is between 30 to 40 minutes for a server conforming to the requirements specified in System requirements on page 1-2. However, this time can vary depending on your hardware and software configuration. Process checklist Table 1-1. Process checklist Step Status Review system requirements See System requirements on page 1-2 Verify that the ServerXchange platform version is 3.2 or higher Verify that you have prepared the physical server for the ServerXchange environment See Installing the Microsoft Windows 2000 operating system on page 2-1 Add the physical server to ServerXchange See Adding the Windows server to Ensim ServerXchange 3.2 on page 2-2 Download WEBppliance Pro from Ensim AppXchange See Before you install on page 3-1 (Step 4) Install WEBppliance Pro using ServerXchange See Installing WEBppliance Pro on page 3-2 Log on to WEBppliance Pro as the Appliance Administrator See Logging on as the Appliance Administrator on page 5-1 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE 1-1

Table 1-1. Process checklist (continued) Step Status System requirements Hardware Optional: Install Urchin 4.1 using the Urchin 4.1 add-on See Installing Urchin 4.1 and the Urchin 4.1 add-on on page 6-2 The following sections list the minimum hardware, software, and browser requirements for installing and accessing WEBppliance Pro. Table 1-2 lists the minimum hardware requirements. Table 1-2. Hardware requirements Operating system Processor Memory (RAM) Free Disk space File System Microsoft Windows 2000 Server or Advanced Server Intel Pentium III 500 MHz or higher 256 MB of RAM; 512 MB of RAM is recommended 600 MB NTFS System drive C: Software The software requirements vary depending on whether Windows 2000 is installed on the server using the ServerXchange standard installation process or the ServerXchange Kickstart process. Server with Windows 2000 installed using the ServerXchange standard installation process Note: If you are installing WEBppliance Pro on a new server, we recommend the following installation order. 1. Microsoft Windows 2000 Server or Advanced Server 2. Microsoft FTP Server and SMTP Server 3. Windows 2000 Server Service Pack 4 1-2 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

Table 1-3 lists the minimum software requirements. Table 1-3. Software requirements Microsoft Windows 2000 Server or Advanced Server - English version Windows 2000 Server Service Pack 4 For information about, or to download Windows 2000 Service Pack 4 (SP4), access the following URL. http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp Administrator user access You must keep your administrator user password handy. This is the password you set at the time of the Windows 2000 operating system installation. You will need the password to log on as the Appliance Administrator and use WEBppliance Pro at the Appliance level. Microsoft Internet Information Server (IIS) 5.0, installed by default with the Microsoft Windows 2000 Server Microsoft FTP Server Microsoft SMTP Server DNS entries You must ensure that DNS is correctly configured for WEBppliance Pro. This means that you must have an Address (A) record for WEBppliance Pro in your DNS system. An Address (A) record maps a Fully Qualified Domain Name (FQDN) to an IP address within the zone. It creates forward or host name-to-address mapping and enables you to access WEBppliance Pro using a host name rather than an IP address. The following is an example of an Address (A) record. host.domain.com. IN A 10.11.12.13 Server with Windows 2000 installed using the ServerXchange Kickstart installation process If you install Windows 2000 on the server using the ServerXchange Kickstart installation process, ensure that the Kickstart process installs Windows 2000 Server Service Pack 4 before you start the WEBppliance Pro installation. To check the version of the Windows Service Pack on your server: 1 Log on to the server as the administrator. 2 Click Start > Settings > Control Panel > Add/Remove Programs. The Add/Remove Programs window opens. 3 Check the version of the Service Pack in the list of currently installed programs. For more information about, or to download Windows 2000 Server Service Pack 4 (SP4), access the following URL: http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE 1-3

Web browser requirements To access the WEBppliance Pro interface (after installing WEBppliance Pro), you need one of the following browsers with cookies enabled. Microsoft Internet Explorer, version 5.0 and later Netscape, version 6.2 Other versions and browsers have either not been tested, or are incompatible with WEBppliance Pro. Note: The user interface is best viewed in Microsoft Internet Explorer, version 5.0 and later with a 1024 X 768 screen resolution and 256 colors. License requirement Unlike earlier versions of WEBppliance, you need a valid license before you can log on as the Appliance Administrator and begin using WEBppliance Pro. The licenses are packaged as suites and available on Ensim AppXchange. The WEBppliance Pro license type determines the number of sites that can be created and the period for which WEBppliance Pro can be used. There are two types of licenses: A limited length license, for example, 14 days evaluation with 5 sites A registered license for a pre-determined number of sites (20, 100, 250, 500, and so on) You can register the license from within the ServerXchange interface. For instructions about registering the license, see Chapter 4, Registering the WEBppliance Pro license. Note: Use only the ServerXchange interface to manage your WEBppliance Pro license. The License Manager option in the WEBppliance Pro interface is redundant and cannot be used to install a new license or upgrade an existing one. 1-4 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

CHAPTER 2 Setting up the server for ServerXchange 3.2 Note: If you installed Windows 2000 on the server using the ServerXchange 3.2 Kickstart process, you can disregard this chapter. This chapter includes information on preparing the server for the Ensim ServerXchange environment using the ServerXchange standard installation process, then adding it to Ensim ServerXchange 3.2 in preparation for the installation of WEBppliance Pro. Installing the Microsoft Windows 2000 operating system You prepare the server for the Ensim ServerXchange 3.2 environment by installing the Microsoft Windows 2000 operating system (that is, the Microsoft Windows 2000 Server or Advanced Server and its required components) onto the physical server. Note: Physical server is the server where you intend to install WEBppliance Pro using ServerXchange 3.2. See the ServerXchange 3.2 online Help topic Standard installation of Windows for information and procedures about installing the Windows 2000 Server or Advanced Server operating system. For the list of Windows 2000 components that need to be installed prior to installing WEBppliance Pro, see Table 1-3, Software requirements, on page 1-3. ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE 2-1

Adding the Windows server to Ensim ServerXchange 3.2 Adding the Windows physical server to Ensim ServerXchange 3.2 enables ServerXchange to manage the server. Procedure: To add the Windows physical server to Ensim ServerXchange 3.2: 1 Verify that the physical server meets the system requirements. See System requirements on page 1-2 for more information. 2 Install the Windows 2000 Server or Advanced Server operating system on the physical server. See Installing the Microsoft Windows 2000 operating system on page 2-1 for more information. 3 Log on to the ServerXchange Server & Application Manager interface as follows: a b Open your Web browser. In the Address text box of your Web browser, enter the following URL. http://<hostname> The Server & Application Manager login window opens. c In the User Name text box, enter your ServerXchange user name. d In the Password text box, enter your ServerXchange password. e Click Log in. The Server & Application Manager main window opens. 4 Access the Add Dedicated Server wizard. a On the left navigation bar, click Servers. b In the Shortcuts menu, click Add Dedicated Server. The Add Dedicated Server wizard opens. 2-2 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

5 Complete the Add Dedicated Server wizard. a b c d e Select a customer by clicking the option in the Select column and click Next. This step is optional. In the Dedicated Server Properties form, enter the values in the following text boxes and click Next. Host Name / IP Address: Enter either the host name or IP address of the physical server. For example, wwp.hostorg.com or 10.20.30.40. This text box is mandatory. Admin Login: Enter the administrator login name for the physical server. This is the same name you entered during installation of the Windows 2000 operating system on the server. This text box is mandatory. Admin Password: Enter the password corresponding to the login name entered above. This text box is mandatory. Root Password: This text box in not required for Windows. Leave the text box blank. In the Server Details form, enter values for the different text boxes and click Next. The text boxes marked with * are mandatory. In the Server Details form, select # CPUs, Deployment, License, and Hosting options and click Next. Review the values and if correct, click Finish to start the process of adding the server to ServerXchange. If you need to change the values, click Previous and correct the values in the respective form. A progress bar indicates the progress of the operation. You can do other tasks from the Server & Application Manager concurrently while the server is added to ServerXchange. See the Ensim ServerXchange 3.2 online Help for additional information and instructions. ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE 2-3

2-4 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

CHAPTER 3 Installing WEBppliance Pro Introduction This chapter includes information on installing WEBppliance Pro on a ServerXchangemanaged Dedicated Server having the Windows 2000 Server or Advanced Server operating system. Before you install Before you install WEBppliance Pro, verify that you have: 1 Upgraded ServerXchange from version 3.0.x to 3.2 (or higher) through Ensim AppXchange. 2 Prepared your physical server so that it meets the requirements of ServerXchange 3.2 and WEBppliance Pro. For more information, see the software requirements under section System requirements on page 1-2 and Installing the Microsoft Windows 2000 operating system on page 2-1. 3 Added your physical server to ServerXchange 3.2. For more information, see Adding the Windows server to Ensim ServerXchange 3.2 on page 2-2. 4 Downloaded WEBppliance Pro from Ensim AppXchange and registered it with ServerXchange 3.2. WEBppliance Pro is packaged as a suite. See the Ensim ServerXchange 3.2 online Help book Application Management for instructions about downloading applications (suites, services, and packages) from AppXchange and registering them with ServerXchange 3.2. Note: If you intend to install Urchin 4.1, you can choose to download the Urchin 4.1 add-on from AppXchange while downloading WEBppliance Pro. You can also choose to download the license for WEBppliance Pro at the same time. For information about the license, see License requirement on page 1-4. For information about the Urchin 4.1 add-on, see Chapter 6, Installing Urchin 4.1. ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE 3-1

Installing WEBppliance Pro The next step is installing WEBppliance Pro using ServerXchange 3.2. Procedure: To install WEBppliance Pro: 1 Log on to the ServerXchange Server & Application Manager interface as follows: a Open your Web browser. b In the Address text box of your Web browser, enter the following URL. http://<hostname> The Server & Application Manager login window opens. c In the User Name text box, enter your ServerXchange user name. d In the Password text box, enter your ServerXchange password. e Click Log in. The Server & Application Manager main window opens. 2 Access the Install Application wizard as follows: a In the Server & Application Manager main window, click Servers on the left navigation bar. b In the Server List, click the name of the Windows Dedicated Server on which you want to install WEBppliance Pro. 3-2 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

The Dedicated Server form opens. c Click the Applications tab. The Installed Applications form opens. d Click Install located under the Applications tab. The Install Application wizard opens. ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE 3-3

3 In Step 1: Select Suites, select Ensim WEBppliance Pro for Windows 2000. 4 Click Next. 5 Since there are no separate Services to be installed, the Services list (Step 2) is empty. Click Next. 6 In Step 3: Confirmation select the Reboot check box and click Finish. The WEBppliance Pro installation begins. After the installation is complete, the server restarts. Note: Your Appliance Administrator s account is set up at this time. The account user name is Administrator, and the login password is what you set at the time of the Windows 2000 operating system installation. 3-4 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

CHAPTER 4 Registering the WEBppliance Pro license Introduction This chapter includes information on registering the WEBppliance Pro license. Registering the license involves downloading the license from Ensim AppXchange and then installing it on the WEBppliance Pro server through ServerXchange 3.2. For information about the types of licenses available, see License requirement on page 1-4. Before you install Before you install the WEBppliance Pro license, verify that you have downloaded the license from Ensim AppXchange and registered it with ServerXchange 3.2. The WEBppliance Pro license is packaged as a suite. See the Ensim ServerXchange 3.2 online Help book Application Management for instructions about downloading applications (suites, services, and packages) from AppXchange and registering them with ServerXchange 3.2. Installing the WEBppliance Pro license After installing WEBppliance Pro, you must install the WEBppliance Pro license using ServerXchange 3.2 before you can log on as the Appliance Administrator and begin using WEBppliance Pro. Procedure: To install the WEBppliance Pro license: 1 Log on to the ServerXchange Server & Application Manager interface as follows: a Open your Web browser. b In the Address text box of your Web browser, enter the following URL. http://<hostname> ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE 4-1

The Server & Application Manager login window opens. c In the User Name text box, enter your ServerXchange user name. d In the Password text box, enter your ServerXchange password. e Click Log in. The Server & Application Manager main window opens. 2 Access the Install Application wizard as follows: a In the Server & Application Manager main window, click Servers on the left navigation bar. b In the Server List, click the name of the Windows Dedicated Server on which you want to install the WEBppliance Pro license. The Dedicated Server form opens. c Click the Applications tab. 4-2 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

The Installed Applications form opens. d Click Install located under the Applications tab. The Install Application wizard opens. 3 In Step 1: Select Suites, select WEBppliance Pro for Windows license pack. 4 Click Next. 5 Since there are no separate Services to be installed, the Services list (Step 2) is empty. Click Next. ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE 4-3

6 In Step 3: Confirmation, click Finish. The WEBppliance Pro license installation begins. The Progress window displays the status of the installation process. After the installation is complete, the Comments text box in the Progress window displays Task Complete. Click Done to return to the Installed Applications form. The installed applications list will display the newly installed license suite. Note: To view the license details, log on to WEBppliance Pro as the Appliance Administrator and click Configuration > License Manager > Open WEBppliance license page in the WEBppliance Pro interface. 4-4 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

CHAPTER 5 Logging on as the Appliance Administrator Introduction This chapter includes information on logging on as the Appliance Administrator at the appliance level. Logging on as the Appliance Administrator After installing WEBppliance Pro and the WEBppliance Pro license, you can use your Web browser to access and set up WEBppliance Pro and log on as the Appliance Administrator. Procedure: To log on as the Appliance Administrator: 1 Open your Web browser. 2 In the Address text box of your Web browser, type the URL: http://<server_name>/admin where <Server_Name> is the host name of the server where you installed WEBppliance Pro. The WEBppliance Pro Welcome page opens. ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE 5-1

3 Click Appliance Administrator or LOGIN HERE. The Login window opens. 4 In the Login text box, enter your login name. 5 In the Password text box, enter your Appliance Administrator password. Note: The password is case-sensitive and is the same as set during the Windows 2000 Server (or Advanced Server) installation. To protect your account, we recommend that you change your password after you log on. 6 Click Login. The Appliance Administrator Home page opens. 5-2 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

The Appliance Administrator Home page includes links to some important tasks you can perform at the appliance level. Use the Home page to quickly view and work with these tasks. Many of the pages that you access through the Home page include a menu bar. Use the menu bar options to manage tasks specific to that page. To view the complete online Help text, click Help on the left navigation bar. Note: The Appliance Administrator Home page automatically displays when you log on as an Appliance Administrator, but you can also access these tasks from the Appliance Administrator left navigation bar. 5-3 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

5-4 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

CHAPTER 6 Installing Urchin 4.1 Introduction This chapter includes information on obtaining and installing Urchin 4.1 and the Urchin 4.1 add-on, viewing Urchin 4.1 reports, and additional information about the Urchin 4.1 username and password. Important: WEBppliance Pro includes Urchin 4.1. WEBppliance Pro does not support previous versions of Urchin and their migration. Installing Urchin 4.1 involves: Obtaining the Urchin 4.1 add-on Installing Urchin 4.1 and the Urchin 4.1 add-on Obtaining the Urchin 4.1 add-on The Urchin 4.1 add-on is available on Ensim AppXchange under the Webhosting category. See the Ensim ServerXchange 3.2 online Help book, Application Management for instructions about downloading the Urchin 4.1 add-on from AppXchange and registering it with ServerXchange 3.2. The AppXchange details for the Urchin 4.1 add-on are as follows: Category: Webhosting Name: Urchin Addon for Urchin 4.1 Version: 1.0 Release Date: 2003-07-15 The ServerXchange details for the Urchin 4.1 add-on are as follows: Suite Name: Urchin Addon for 4.x Version: 1.0 Release: 1 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 INSTALLATION GUIDE 6-1

Installing Urchin 4.1 and the Urchin 4.1 add-on The Urchin 4.1 add-on is packaged as suite. Installing the Urchin Addon for 4.x suite installs Urchin 4.1 and the Urchin 4.1 add-on. Procedure: To install the Urchin 4.1 add-on: 1 Log on to the ServerXchange Server & Application Manager interface as follows: a Open your Web browser. b In the Address text box of your Web browser, enter the following URL. http://<hostname> The Server & Application Manager login window opens. c In the User Name text box, enter your ServerXchange user name. d In the Password text box, enter your ServerXchange password. e Click Log in. The Server & Application Manager main window opens. 2 Access the Install Application wizard as follows: a In the Server & Application Manager main window, click Servers on the left navigation bar. b In the Server List, click the name of the Windows Dedicated Server on which you want to install the Urchin 4.1 add-on. 6-2 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 INSTALLATION GUIDE

The Dedicated Server form opens. c Click the Applications tab. The Installed Applications form opens. d Click Install located under the Applications tab. ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 INSTALLATION GUIDE 6-3

The Install Application wizard opens. 3 In Step 1: Select Suites, select Urchin Addon for 4.x. 4 Click Next. 5 Since there are no separate Services to be installed, the Services list (Step 2) is empty. Click Next. 6 In Step 3: Confirmation, click Finish. The Urchin 4.1 add-on installation begins.the Progress window displays the status of the installation process. After the installation is complete, the Comments text box in the Progress window displays Task Complete. Click Done to return to the Installed Applications form. The installed applications list will display the newly installed suite. 6-4 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 INSTALLATION GUIDE

Viewing Urchin 4.1 reports To view site reports in Urchin 4.1 you must log on to the Urchin 4.1 interface by entering the Site Administrator username and password. About the Urchin 4.1 username and password For the demo version of Urchin 4.1, the administrator logon name is admin and the password is urchin. You can change the password anytime from the Urchin 4.1 administrator interface; however, you cannot change the administrator logon name. For new domains (created after installing Urchin 4.1 and the Urchin 4.1 add-on), the username and password to view Urchin 4.1 reports is the same as the Site Administrator logon name and password. Changing the Site Administrator password also changes the Urchin password. Note: If you disable Urchin 4.1 for a domain and then enable it again, the Urchin password for the domain is set to welcome. Enabling Urchin 4.1 for an existing domain (created prior to installing Urchin 4.1) also sets the Urchin password to welcome. In both cases, changing the Site Administrator password sets the Urchin password to the newly changed password. ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 INSTALLATION GUIDE 6-5

6-6 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 INSTALLATION GUIDE

Index A additional resources iv ServerXchange documentation iv ServerXchange online Help v administrator, logging on as 5-1 Appliance Administrator logging on 5-1 shortcuts page 5-2 D DNS entries 1-3 document conventions vi F feedback and support vii G guide document conventions vi intended audience iii introduction to iii printer-friendly version (for HTML documents) iii H hardware, system requirements 1-2 I installing WEBppliance 3-1, 4-1 before you start 3-1, 4-1 intended audience for guide iii L logging on as the administrator 5-1 M Microsoft Windows 2000, installing 2-1 P Physical server 2-1 printer-friendly version (for HTML documents) iii process checklist 1-1 R related documentation iv requirements hardware 1-2 software 1-2 Web browser 1-4 S ServerXchange documentation iv online Help v online Help, opening v setting up the server for 2-1 Service Pack 4 1-3 Shortcuts page 5-2 software, system requirements 1-2 system requirements 1-2 U Urchin 4.1, installing 6-1 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE Index-1

W W W Web browser requirements 1-4 WEBppliance Pro installation, preparing for 1-1 Windows server, adding to Ensim ServerXchange 3.x 2-2 Index-2 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

Legal and copyright notice This document contains information proprietary to Ensim Corporation and its receipt or possession does not convey any rights to reproduce, disclose, manufacture, or sell anything it might describe. Reproduction, disclosure, or use without Ensim s specific written authorization is strictly forbidden. Ensim Corporation makes no representations or warranties with respect to the contents or use of this document. It also reserves the right to revise this publication and make changes to the content at any time, without the obligation to notify any person or entity of such revisions or changes. Further, Ensim Corporation assumes no responsibility or liability for any errors or inaccuracies, makes no warranty of any kind (express, implied or statutory) with respect to the contents or use of the information, and expressly disclaims any and all warranties of merchantability, fitness for particular purposes, and non-infringement of third party rights. Ensim, the Ensim logo, and ServerXchange are registered trademarks of Ensim Corporation. WEBppliance is a trademark of Ensim Corporation. All other trademarks are the property of their respective owners. 2003 Ensim Corporation. All rights reserved. CORPORATE HEADQUARTERS Ensim Corporation 1366 Borregas Avenue Sunnyvale, CA 94089 (408) 745-3300 www.ensim.com wwp36_2000_sxc_install_0_2 ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE

LEGAL AND COPYRIGHT NOTICE ENSIM WEBPPLIANCE PRO FOR WINDOWS 2000 (SERVERXCHANGE) INSTALLATION GUIDE