Traveling Email Setup Mozilla Thunderbird Table Of Contents 1 : Traveling Email Questions (and answers) 2 : Email server settings 2 : Configuring your email client 3 : Reporting Problems Version 1.0 : 12/13/2010 Information Services & Technology
1 : Traveling Email Questions (and answers) What is Traveling Email? Use of email client software (Outlook, Apple Mail, Thunderbird, a Mobile Device, etc) both on and off campus. Instead of using a web browser, it uses IMAPS (IMAP over SSL) and SMTPS (SMTP over SSL). What is Secure IMAP? IMAPS is IMAP (Internet Mail Access Protocol) that is encrypted by SSL. This is abbreviated as IMAPS. IMAP always requires authentication. What is Secure SMTP? SMTP (mail transfer protocol) that is encrypted by SSL. This is abbreviated as SMTPS. Some SMTPS servers additionally require authentication (ours does). Why would I need it? If you use a mail client like Outlook, Apple Mail, or a mobile device, this allows you to configure a SMTP server to process your outgoing email that will work anywhere, even if you are not on CSU's network. This prevents you from needing to change your settings when you change locations. How does it work? When you connect to the outgoing mail server, your device negotiates an encrypted data channel with SSL (similar to secure web browsing). Inside that encrypted channel, you authenticate with your CSU username and password. The server then permits you to send mail. Once configured, this happens silently in the background. Will it work anywhere? Probably. While most Internet Service Providers (ISPs) restrict access to the standard SMTP port (tcp port 25), the SMTP over SSL port is usually not blocked. This is TCP port 465. Think of something we forgot to put here? Let us know!.. email security@csuohio.edu with questions.
2 : Email Server Settings (how to find them) Step 1 Logon to CampusNet at : https://campusnet.csuohio.edu Click on the Email tab. Take note of your Campus Webmail Server Name. In this example (yours may be different), it is : fseml1a.csuohio.edu. Therefore : Inbound Settings Server type : IMAP Hostname : fseml1a.csuohio.edu Security : Requires SSL Port : 993 Username : 7 digit ID# Password : CampusPass Step 2 All clients will use the same outbound settings. Outbound Settings Hostname : smtps.csuohio.edu Security : Requires SSL Port : 465 Authentication : Required Username : 7 digit ID# Password : CampusPass
Step 1 Open Mozilla Thunderbird. Click Tools. Select Account Settings. Note: If you are launching Thunderbird for the first time (after a new install), you will be presented with a configuration wizard similar to Step 3. If you have an existing account (or skipped the wizard after installation) proceed as shown. Step 2 Expand Account Actions at the lower left corner. Select Add Mail Account. The wizard will start (step 3).
Step 3 In the box Your name, enter your name as you wish it displayed on new messages. Firstname Lastname is a good choice. In the box Email address, enter your @csuohio.edu email address. In the box Password, enter your CampusPASS. Click Continue. Step 4 Thunderbird will try and automatically find the settings. It will fail. In the box Username, enter your 7 digit CSU ID number. In the box Incoming, enter the server found on CampusNET in the mail tab. Select IMAP as the server type. Enter 993 for the port. Select SSL/TLS from the dropdown. In the box Outgoing, enter smtps.csuohio.edu. Enter 465 for the port. Select SSL/TLS from the dropdown. Click Re test Configuration. Click this last.
Step 5 Thunderbird will verify the settings entered. You should see a green dot next to both incoming and outgoing. Click Create Account. Step 6 Click OK to close the account settings dialog. You should now be able to expand your inbox by clicking the + sign for the account you just created (it will be shown as your email address). Done Note: the first time you access your account it will take extra time Setup is complete. You should now be able to synchronize the message headers. How long this takes depends on the size of your inbox and the speed of your Internet to send/receive email from anywhere. connection.
4.1 : Reporting Errors (Windows) Sometimes things just never work quite like the instructions say they do.. it's okay, we're here to help. The IS&T helpdesk can resolve many problems (passwords, etc.) over the phone by calling (216) 687 5050, however gathering additional information about exactly what's broken is helpful. The best way to show us what's not working is to take a screen shot of the error message you're getting, or where you're getting stuck during the configuration of your email client. To do this, press the Print Screen key which will take everything you're seeing on your monitor and copy it to the clipboard. On many laptops, you will need to press the FN (function) key, typically at the lower left of your keyboard, in conjunction with the Prt Scn (Print Screen) key, typically at the upper right. After doing this, open any program (Microsoft Word or Paint are good choices) and select Paste (or press Control+V ).. which will result in a screen capture in a document you can save. Select Save as and email us the picture of what's broken at : helpdesk@csuohio.edu. Please do your best to describe the circumstances surrounding the error.
4.2 : Reporting Errors (Macintoish) Sometimes things just never work quite like the instructions say they do.. it's okay, we're here to help. The IS&T helpdesk can resolve many problems (passwords, etc.) over the phone by calling (216) 687 5050, however gathering additional information about exactly what's broken is helpful. The best way to show us what's not working is to take a screen shot of the error message you're getting, or where you're getting stuck during the installation, configuration, or use of the VPN client. To do this, use the key combination : Apple + Shift + 3 After doing the above, a screen capture will be automatically saved to your Desktop. The file will be named Screenshot (date).png where date is the current date/time. Email us the picture of what's broken at : security@csuohio.edu. Please do your best to describe the circumstances surrounding the error.