Installation Manual
Operating & Installation Instructions This manual refers to the ACTpro elock Hub, a TCP/IP based control unit supporting up to 32 elock doors. Access Control Technology Ltd. reserve the right to change the contents of this manual and the system it applies to without prior notice. While every effort has been taken by ACT to ensure the accuracy of the information contained within this document, ACT assumes no responsibility for any errors or omissions. No liability is assumed for damages resulting from the use of information contained within this document.
CONTENT NUMBERS TO BE UPDATED CONTENTS 1 SYSTEM OVERVIEW... 5 4 SITE SURVEY... 17 1.1 ACTpro elock... 5 1.2 ACT Enterprise PC Software... 5 1.3 System Diagram... 6 5 ACT ENTERPRISE... 18 5.1 System Tree View... 18 5.2 Hub Group Details... 19 2 CONFIGURATION GUIDE... 7 2.1 Hub Installation... 7 2.1.1 Powering Hubs... 7 2.1.2 Hub Group:... 8 2.1.3 Locating Hubs... 8 2.2 ACTpro elock Installation... 9 2.3 Configure ACTpro elock with ACT Enterprise Software... 9 2.3.1 Manually add ACTpro elock Hubs... 9 2.3.2 Manually Add ACTpro elocks... 10 2.3.3 Perform a system synchronise... 10 2.4 Automatically add elock Hubs... 11 2.5 Access Control System Configuration... 12 2.5.1 White Cards... 12 5.2.1 General:... 19 5.2.2 elock Hubs:... 19 5.2.3 elock Doors... 19 5.2.4 Operations:... 19 5.3 Hub Details... 20 5.3.1 General... 20 5.3.2 Communications... 21 5.4 elock Details... 21 5.4.1 General:... 21 5.4.2 Timers:... 22 5.4.3 Operations:... 22 5.4.4 Reporting:... 23 5.5 RF Update Times... 24 5.6 Firmware Upgrade... 25 3 HUB HARDWARE... 13 3.1 Hub Status Indicators... 13 3.2 Hub Inputs/Outputs... 14 3.2.1 Tamper Input... 14 3.2.2 Mains Present Input... 14 6 TROUBLESHOOTING... 26 6.1 elock logged as offline... 26 6.2 Hub logged as offline... 26 6.3 Card not being read... 26 6.4 Access not granted... 26 3.2.3 Fire Input... 14 3.2.4 GPO/GPI reserved... 14 7 PRODUCT SPECIFICATION... 27 3.3 Hub Defaulting... 15 3.4 Configuring Static IP Address operation... 15 8 ORDERING INFORMATION... 27 3.4.1 Updating the Static IP Address... 15 3.5 Dynamic IP :... 16
SECTION 01 1 System overview The ACTpro Hub is a controller for the elock access control system. It can control up to 32 elock doors and manages the access rights for up to 60,000 cardholders, deciding what doors they are allowed to access. The elock access control system consists of: ACTpro Hub, ACTpro elock door lock, ACT Enterprise PC software for configuration and monitoring When a cardholder presents their card to the elock, the card information is sent to the Hub over a wireless link. The Hub checks the access rights for the card holder and sends a message back to the elock, allowing or denying access. The Hub communicates door status conditions and warnings to the ACT Enterprise PC software over TCP/IP. The elock system is completely compatible with the ACTpro product range. The Hub can be powered from either PoE (Power-over- Ethernet IEEE 802.3af) or directly from a 12V DC power supply. 1.1 ACTpro elock The ACTpro elock is a battery-powered electromechanical lock. It has been designed to replace existing door handles and furniture on doors, giving card-based access control throughout the building. A proximity reader (125 khz or MIFARE, depending on the model) is housed in the front escutcheon. The battery is housed in the back escutcheon on the secure side of the door. The elock battery can be expected to operate up to 200,000 times or 5 years before needing replacement. In the event of a totally flat battery, connect a laptop to the elock USB port on the front escutcheon. The ACTpro elock model supports ACTRFID and HID 125 khz proximity technologies. The ACTpro elock MF model supports MIFARE Classic and MIFARE DESFire EV1 technologies. 1.2 ACT Enterprise PC Software The ACT Enterprise software is used to configure, maintain and monitor the access control system The software provides a number of different clients based on the user s role. ACT Install: is used by security installation professionals to configure access control hardware, controllers and doors. ACT Manage: is for system administrators to manage the access rights of card holders. ACT Monitor: is used by security guards to view and manage alarm events. (ACT Monitor is not available in ACT Enterprise Lite version) 1
1.3 System Diagram An example of an elock and ACTpro1500 access control system is shown below. It consists of one Hub, with 4 elocks, 2 ACTpro1500s and a PC running the ACT Enterprise software. The system is completely extendable up to 4,000 doors with additional elocks, Hubs and ACTpro 1500s. If more cardholders are required, the ACTpro4000 may be used instead of the ACTpro1500. Note: The ACTpro 1500 / 1520 Controllers is NOT interoperable with other ACTpro controllers (ACTpro 2000/3000/3200/4000/4200). 2
SECTION 02 2 Configuration Guide There are 4 steps to install and configure a basic ACTpro elock access control system. 1. Hub installation 2. elock installation 3. ACT Enterprise software configuration 4. Access control system configuration 2.1 Hub Installation 2.1.1 Powering Hubs ACT recommends installing and powering up the Hubs before installing any elocks. When the elocks are powered up, they will try to contact the Hubs. The Hub may be powered from either a: PoE IEEE802.3af source with battery back-up +12V, 1Amp source with battery back-up Note: The simultaneous use of +12Vdc and PoE is possible. The Hub will source its power from the +12Vdc supply. To default the Hub, see the Hub Defaulting section later in the manual. By default, the Hub is set for DHCP mode. 2.1.2 Hub Group: The Hub Group is responsible for managing the 32 elocks in its Group. For fault-tolerance and highreliability, ACT allows up to four Hubs in a Hub group. If the wireless signal is poor to one Hub, the elock may connect with another Hub in the Group that has a better signal with no loss of functionality. In most cases, with careful consideration of the site layout and a comprehensive site survey, one Hub per Hub Group is sufficient. The address of the Hub is set by the dipswitch. All Hubs in the same Hub Group have the same address. Warning: The Hub Group address should not conflict with the addresses of any ACT4000 or ACT1500 controllers on the system. The Hub Group Address is set by the dipswitch as a binary number. Each of the 8 dipswitches has the following numeric value: Dipswitch Value 1 128 2 64 3 32 4 16 5 8 6 4 7 2 8 1 Examples: To set the address to 1, set dipswitch 8 ON and the rest OFF. To set the address to 3, set dipswitches 7 and 8 ON (2+1=3) and the rest OFF. To set the address to 25, set dipswitches 4, 5, and 8 ON (16+8+1=25) and the rest OFF. 3
To set the address to 99, set dipswitches 2, 3, 7 and 8 ON (64+32+2+1=99) and the rest OFF. To set the address to 145, set dipswitches 1, 4 and 8 ON (128+16+1=145) and the rest OFF. 2.1.3 Locating Hubs ACT recommends a site survey be conducted prior to installation to determine the optimum position for the Hubs. The ACT site survey test wand is available for this purpose. In general: Locate the Hubs away from metal surfaces and electrical sources. Position Hubs at ceiling height and in a central location relative to the elocks. The wireless signal will be affected by dense objects such as brick walls or metal surfaces. Decide which elocks will be in each Hub Group on the basis of proximity with other elocks. Locate Hubs that are in the same Hub Group in different locations so if one experiences RF interference, the other Hubs still will be able to communicate with the elock. To provide redundancy, each elock should be able to communicate with at least two Hubs in its Hub Group. 2.2 ACTpro elock Installation Install the elock as per the installation instruction sheet supplied with the elock. Important: Remember to note the RF MAC address of the elock. This will be required for ACT Enterprise software configuration. After power up, the elock will look for Hubs to communicate with. If it has no Hub Group assigned, the door will go into free access mode. It will remain in this mode until the ACT Enterprise software configuration is completed, and a Hub Group has been assigned to the elock. 2.3 Configure ACTpro elock with ACT Enterprise Software 2.3.1 Manually add ACTpro elock Hubs To add a Hub, ensure it has a unique Hub Group address (see section 2.1.2 Hub Group). From ACTinstall select the Advanced Setup then Controller/Hubs Groups menu. On the top right select Add Hub Group. 2.3.1.1 General Tab: Name: Enter a name to describe the Hub Group. ACT recommends using names that describe the location of the Group. Number: Select the number that matches Hub Group address, and press the Save button. 2.3.1.2 elock Hubs Tab: Tick the In DB check box to add the new Hub to the Database. Enter the NetBIOS name (printed on the Hub PCB label) or Static IP address in the IP address box. Enter a name and tick Enable, and press the Save button. 2.3.2 Manually Add ACTpro elocks From ACTinstall select the Advanced Setup then Controller/Hubs Groups menu. Select the elock Hub group. 2.3.2.1 elock Doors Tab: Tick the In DB check box to add the new elock to the database. 4
Enter the RF MAC address of each elock in the Hub Group; the RF MAC address is printed on each elock door. Enter the name of the elock, ACT recommends using names that describe the location of the Group. 2.3.3 Perform a System Synchronise From ACTinstall select the Tools then System Synchronise Select the new Hubs, press Next and follow the steps until the download is complete. Present a card to each elock on the system. Go to System Live and make sure all the elocks and Hubs are visible in the tree view. 2.4 Automatically add elock Hubs From ACTinstall, select System Live from the menu. On the top right select Autodiscover. Autodiscover will find all Hubs on the LAN. Go to the Hub Group details. Go to the elock Door page, tick the In DB check box and enter the RF MAC address of each elock in the Hub Group. Do a full download. 2.5 Access Control System Configuration Users may be assigned to ACTpro elocks in the same way as traditional wired ACT access control doors. See ACT Enterprise User guide for information on creating user-groups and assigning user-groups to users 2.5.1 White Cards Special cards may be created (White Cards) which will always gain access to an elock. White cards are configured from ACTManage->Cards->eLock White Cards. Assign the owners name to the card. Select if the card type is a Site-Coded card or Card Number. Assign the card number to the owner. (This card cannot already be assigned to an existing card holder.) Click Save. Warning: If the White Cards are changed, the new White Card information will only be sent to the elock the next time a card is presented or at the next RF Update time. To ensure the elock is up-to-date, present a card to each elock on the system. Present a card to each elock on the system. Go to System Live and make sure all the elocks and Hubs are visible in the tree view. The system is now ready to be used. 5
SECTION 03 3 Hub Hardware 3.1 Hub Status Indicators Power This indicates that the Hub has power. Communications Constant illumination indicates that all enabled elocks are online. Flashing indicates that one or more elocks are offline. If the LED is off, then there are no elocks connected to the Hub. 3.2.2 Mains Present Input This input can be used to indicate to the software that the AC mains of the PSU used to power the HUB has failed. The PSU must provide an output signal (normally low) to indicate a good AC mains supply. The PSU must also have a battery backup. 3.2.3 Fire Input The Fire input can be connected to the output of a Fire Alarm Panel. When this input is activated, any elocks that are assigned as a member of the Fire Door Group will be unlocked when any card is presented to the elock, or if anyone exits the door. Fault This illuminates to indicate an alarm on the system, possible causes are: Tamper open: Hub plastic housing is not closed. Mains Fault: The Hub will accept a mains present signal from a PSU. This is wired into MAINS PRESENT input on the PCB. Connect MAINS PRESENT to 0V if unused. Low Supply Voltage: When voltage to the +12V terminal is less than +9V. 3.2 Hub Inputs/Outputs 3.2.1 Tamper Input When the Hub enclosure door is open, a tamper alarm event will be reported to the software. This tamper can be permanently overridden by wiring the TAMP input on the PCB to 0V. Warning: Each Hub in the Hub Group must have the Fire input connected to the fire alarm system. 3.2.4 GPO/GPI reserved General Purpose Input (GPI) - Do not use General Purpose Output (GPO) Do not use 6
3.3 Hub Defaulting Defaulting resets the Hub back to its default settings; with DHCP and web server enabled. Place all the DIP Switches in the OFF position. Power, Communications and Fault LED will continuously flash. Toggle the Configuration button and the LED beside the DB Default will illuminate. Press and hold the Configuration button. Release the button when the Hub sounds a tone Return the DIP switches to their original position. On a default, the Hub is set for Dynamic IP addressing and web server enabled. 3.4 Configuring Static IP Address operation If the Hub is set for DHCP mode then it can be set for static IP address. Place all the DIP Switches in the OFF position. Power, Communications and Fault LED will continuously flash. Toggle the Configuration button until the LED beside the Static IP label is illuminated. Press and hold the Configuration button. 3.4.1 Updating the Static IP Address Ensure the Hub is connected to an IP network. If the hub has already been configured for Static IP as described above, ensure the PC that will be used to configure the IP address of the Hub is on the 192.168.1.1 network. Note the Hub NetBIOS name that is printed on the PCB Label. If ACT Enterprise is already communicating with the Hub, ensure that the ACTinstall has the Web Server enabled.(actinstall->advanced Setup->Controller/ Hubs->Operations->Web Server) Open a web browser on the PC and enter the NetBIOS name of the controller into web server address bar. Example http://actelock-00304. Warning: The web server may have been disabled by ACT Enterprise. If so, default the Hub first. Login Details are:»» Username: installer»» Password: 999999 (six nines). Enter the required Static IP address/network Mask and Default Gateway. Press the save button to update the IP Settings. The Hub will reset and the IP settings will be updated. Release the button when the Hub sounds a tone. Return the DIP switches to their original position. If the Hub was set for DHCP, the IP address of the Hub is now set as 192.168.1.60 with gateway of 192.168.1.1 and Netmask of 255.255.255.0. If the Hub was already set for a static IP address that is now forgotten, then default the Hub and then follow the procedure above. 7
3.5 Dynamic IP : If the Hub was set for static mode, it can be set to use DHCP server. Place all the DIP Switches in the OFF position. Power, Communications and Fault LED will continuously flash. Press and hold the Configuration button. Release the button when the Hub sounds a tone. Return the DIP switches to their original position. Toggle the Configuration button until the LED beside the Dynamic IP label is illuminated. SECTION 04 4 Site Survey Before installation of the ACTpro elock system, a site survey should be carried out to determine the optimum location for the Hubs and the number of Hubs required to provide good RF coverage. ACT provides a range Testing Wand and a Test Hub for this purpose. Locate the Test Hub in the proposed location for the actual hub. The Wand will test the signal strength to the Test hub and display the signal strength on the wand (good signal - 5 green LEDs, okay signal 3 green LEDs, bad signal 1 red LED). The Wand also has an audio record and playback facility with can be used to record information about the door. Go to each of the doors to be controlled by the hub with the Test Wand, and press and release the PIR button. 8
SECTION 05 5 ACT Enterprise 5.1 System Tree View To view the System Tree, select the System Live menu from ACTInstall. 5.2 Hub Group Details To view the Hub Group details, right click on the Hub Group icon in the System Tree and select Details. This will bring up a menu with the following items: General elock Hubs elock Doors Operation GPI and GPO Capabilities 5.2.1 General: All Hubs are displayed beneath the Hub Group name. Placing the mouse over the individual icons will provide a tooltip explaining the current status. Right clicking on an individual icon allows the user to visit the details of the object. Name: Enter a name to describe the Hub Group. ACT recommends using names that describe the location of the Group. Number: The number is not editable and corresponds to the dipswitch setting of the Hubs in the Group. The RF signal strength between the Hub and the elock is indicated by the RF icon beside each elock. Green icon signal is good Orange icon signal is ok do not place any more elocks further away than this elock from the Hub. Red icon signal is bad the elock is out of range from the Hub. The Hub must be placed closer to the elock. 9
5.2.2 elock Hubs: Tick the In DB check box to add a new Hub, and enter its NetBIOS name (printed on the Hub PCB label) or Static IP address in the IP address box. Enter a name and tick enable. Click the Save button. Capabilities Firmware 5.3.1 General Number: This is the Hub Group number. Local Address: This is the number of the Hub within the Group (range 1-4). Hub Name: Editable name for the Hub. 5.2.3 elock Doors This lists all the elocks that are in the Hub Group. elocks may be added and deleted from here. See section 2.3. RF MAC address: read-only RF MAC address for the Hub, printed on the Hub PCB. Inputs/Outputs: The current status (High or Low) of the Hub inputs and outputs are displayed. 5.3.2 Communications 5.2.4 Operations: IP Address: the NetBIOS name or Static IP address of the Hub. Web Server: each Hub hosts its own local web server, which is used for diagnostic purposes. Auto Daylight Savings: Hubs will automatically adjust their time for Summer/Winter time. Tech Fault Bleeps: Each Hub in the Group will sound in the event of a technical fault eg. Tamper condition, door offline. 5.3 Hub Details To view the Hub Details, right click on the Hub icon from the System Tree. The details of each Hub are available in 4 tabs: General Port: Port on the Hub used for communications with ACT Enterprise. MAC address: Printed on the elock PCB label. 5.4 elock Details The elock details can be view by right clicking on the elock icon in the System Live view and then selecting Details. elock Details are presented in 5 tabs: General Timers Operations Reporting elock information Communications 10
5.4.1 General: 5.4.3 Operations: Global Door Number: read-only number generated by ACT Enterprise Door Name: editable elock door name Hub Group: elocks may be reassigned to another Hub Group if required. Local Door Number: Door number from 1 to 32, within the Hub Group RF MAC Address: read-only RF MAC address printed on the Hub PCB label Door Type: 125kHz Proximity or MIFARE technology 5.4.2 Timers: Toggle operation: With this option set, users with the toggle option may unlock the door or lock the door indefinitely when they present their card. Fail-safe elock: This option will make sure the elock unlocks the door if the battery ever goes critically low. Apply Unlock timezone on first access granted: The elock will only unlock for the unlock timezone period, when a valid access granted is generated. Silent operation: turns off the elock buzzer Chime: elock will chime when the door is opened. Note: Door monitoring contact must be wired into the DOOR AJAR terminals on the elock for this feature. 5.4.4 Reporting: All the timers are in seconds. Relay Timer: time the elock will remain unlocked after a valid card is presented. Door ajar timer: if the door is left open or the handle is held down for this time, then a Door Ajar alarm will be generated. Extended Relay timer: time the elock will remain unlocked after a valid card is presented by users with the Extended Relay option set. This is useful for wheelchair users or other cardholders that may need more time to go through the door. Door ajar*: If the door is propped open for longer than the door ajar time, a door ajar alarm event is logged. 11
Door forced*: if the door is opened without a valid access granted and handle down, a door forced alarm event is logged. Door tamper: if the metal enclosure on the back escutcheon is removed, a tamper alarm is logged. at the appointed time, the Hub will log an elock offline alarm condition. Four different update rates may be entered. Even if none are entered, the elock will always report once per day. Read error: Misreads of proximity cards by the elock is logged Handle Held Down: if the handle is held down for longer than the door ajar time, an alarm event is logged. Door opened*: Log when the door is opened. Door closed*: Log when the door is closed Door contact*: Monitor the door contact. The door open and closed will show in the door status in ACT Enterprise. * Door monitoring contact must be wired into the DOOR AJAR terminals on the elock for this feature to operate. A door monitoring kit is available from ACT for this purpose. 5.5 RF Update Times Warning: If the RF Update times are changed, the new times will only be sent to the elock the next time a card is presented or at the next RF Update time. To ensure the elock is up-to-date, present a card to each elock on the system. 5.6 Firmware Upgrade The firmware for the elock hubs may be upgraded using ACT Enterprise Server client application. A shortcut to this application is available on the PC desktop of the server PC, or from ACTinstall. Click on the Firmware Upgrade Menu item Select the firmware version to download Enter the firmware password Select the hubs to upgrade Click Upgrade Firmware button To view the RF Update Times, select the Settings Menu item and then select the RF Update Times tab. Normally the elock never contacts the Hub unless a card is presented. This could be problem on doors with low amounts of traffic. The Hub would never know if the elock was powered down or if it was out of RF range. To overcome this, the elock can be programmed with times to always report to the Hub. If it does not report 12
SECTION 06 6 Troubleshooting 6.1 elock logged as offline An elock will be logged as offline if it fails to report to the Hub at the RF Update time. If may be unable to report if: 6.3 Card not being read A card may not be read by the elock if it not placed accurately over the card read area on the elock. This is the area directly indicated by the card logo on the front escutcheon. elock battery too low Hub is out of range 6.2 Hub logged as offline The Hub is reported as offline if: Hub powered down IP connection removed IP configuration incorrect Dipswitch address is incorrect Step 1: On the Hub PCB check the Green LED on the Ethernet jack is active. If inactive, check the network point is connected to a switch. Step 2: Ensure IP address has been set correctly. Step 3: Ping the Hub using NetBIOS name printed on the Hub label e.g. ping actelock-59487 If the problem is not resolved then contact the IT department as there may be a problem with the network. 6.4 Access not granted If the card is presented and access is denied; check if an event is logged in ACTManage. If ACTManage logs an Access Denied then the user is most likely disabled, or does not have access rights to the door If an Unrecognised card is logged, then the card is not assigned to a user If nothing is logged in ACTManage, the elock or the Hub may be offline (see above). 13
SECTION 07 Hub Product Specification Operating Voltage Weight 12Vdc or PoE 450g Operating Temp 0-50 Dimensions IP Rating 165mm x 236mm x 55mm IP54 Hub Product Features Doors 32 elocks Users 60,000 User Groups 1,000 Timezones 250 Door Groups 1,000 Event Log 5,000 Fire Alarm Override Ethernet DHCP/Static IP Address NetBIOS Naming Timed Actions White Listed Cards Flash Upgradable Yes (requires elock activation) Yes Yes Yes Yes Yes Yes 14
SECTION 08 Controller ACTpro elock Hub Hub for use with ACTpro elocks Locks ACTpro elock ACTpro elock K ACTpro elock MF ACTpro elock MFK ACTpro elock 125Khz RFID ACTpro elock 125Khz RFID with Key Override ACTpro elock MIFARE (Classic & DESFire EV1) ACTpro elock MIFARE (Classic & DESFire EV1) with Key Override Accessories ACTpro elock TST ACTpro elock MC ACTpro elock DM ACTpro elock BAT Test wand for site survey Memory card for ACTpro Hub Door monitoring kit Battery (CR123A Lithium) 15
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Access Control Technology Unit C1 South City Business Centre Tallaght, Dublin 24 UK Lo-call 0845 300 5204 International +353 1 466 2570