Parrot Predictive Dialer Cloud Call Center World Class Call Center Software Telephone: 972-713-6622 ~ Web: www.evs7.com
Take Control - Maximize Talk Time Reach More Contacts Increase Sales & Service Cloud-based outbound predictive dialer and inbound call center Agents may be located virtually anywhere in the world Truly unlimited calls to USA and Canada with NO per minute charges Call lists with 1 to 5 lines per agent to speak to people live as fast as possible Inbound call center with IVR & screen pops so you know who s calling Call transfers and conferencing for added flexibility Customizable scripts, fields, and dispositions Call back and appointment scheduling Real time supervisory reports and dashboard Supervisory monitoring, coaching, and barge-in Use any Caller ID you want per campaign, with 1 free DID per seat Caller ID with Local Presence is available to automatically display the same area codes as the phone numbers called by your dialer Open API for integration with our platforms Pay month to month with no contracts
Outbound Inbound Blended Outbound Campaigns Inbound Campaigns Blended Campaigns Imagine running powerful enterprise level contact center software from the cloud with just a browser. That s the beauty of The Parrot Predictive Dialer & Cloud Call Center. It s customized and deployed quickly to suit your needs. Our hosted predictive dialer & cloud call center software calls on up to 5 lines simultaneously per agent all using the power of the cloud. It automatically screens out busy numbers, no answers, disconnected numbers, and answering machines (if you wish) to ensure your agents are productive. It then predicts when the next agent can answer a call. Pricing (minimum 3 users required) $129 per month for each agent for truly unlimited calling to US & Canada $150 one time setup cost covers server configuration & training $29/month optional call recording for 100 gigs of storage No per minute or excessive usage charges EVER!
How Does it Work? How It Works as a Manager Managers may login to a web portal where they have the ability to build and create campaigns, upload lists, adjust and tweak settings, manage agents, and view and download reports. From anywhere with a web browser, a manager can control the entire call center with a few clicks. A manager may also whisper coach, monitor, or barge in and join a live call that an agent is currently on. How It Works as an Agent Agents log in from a website and can instantly start taking calls. If it s an inbound or blended campaign, they can login to specific inbound groups you ve specified for them and they will be able to identify which group based on color. Your agents can easily set appointments and call backs to stay organized with the Parrot Dialer. Making warm or cold transfers to another agent or closer is a breeze. Measure Report Adjust Increased Agent Efficiency Advanced Reporting & Analytics allow for ability to see areas of improvement to get the very most out of your agents.
Compliance & Security With the drop call limit feature, you ll never have to worry about compliance issues with the FTC and the mandatory 3% drop call limit per month. You also may set specific time zone restrictions based on area code or zip code so you won t call numbers before or after legal hours. We use firewall authentication technology that lets you connect safely, and keeps hackers out. When you first get started, you ll whitelist your IP using a secure user and password for your protection. Quickly add and manage agents, campaigns, and user groups from anywhere with just a web browser.
Requirements: PC or MAC or Chromebook computer with sound card (either laptop or desktop) Broadband internet connection (wired is preferable to wireless) Wired USB Headset or Wireless Bluetooth Headset Router with VoIP compatibility Note: You do NOT need a telephone or telephone line! Request a Demo or Official Quote & Agreement 972-713-6622 www.evs7.com/predictive-dialer-software