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Using Microsoft Windows 10 Must have a personal computer with Microsoft Windows 10 installed on their workstation. This class is geared to the student who has little or no knowledge of the Windows environment and wants to learn basic Windows skills such as using the mouse, identifying components of the Windows 10 screen, using the Start button, task switching, and working in file management. What is covered in the class? Identifying Components of a PC Getting Started with Windows 10; Navigating the Windows 10 Desktop; Using the Start Menu Using Desktop Applications; Using Windows Universal Apps; Multitasking with Open Apps Managing Files and Folders with File Explorer Browsing the Web with Edge Customizing the Start Menu; Customizing the Desktop and Lock Screen Managing Printers; Managing Peripheral Devices Managing Privacy Levels 2017-2018 Information Technology Training Center Page 1 of 17

Microsoft Windows 10 / Office 2016 Transition Must have a personal computer with Windows 10 and Microsoft Office 2016 installed at their workstation. Who should take this class: The class is geared to the student who is proficient with Windows 7 and the Microsoft Office 2010 suite (i.e. Outlook, Word, Excel, and PowerPoint) and who is transitioning to Microsoft Windows 10 with Microsoft Office 2016. Logging onto Windows 10; Personalizing the Desktop; Customizing the Start Menu; Customizing the Taskbar; Multitasking with Windows Navigating the New File Explorer; Working with Files and Folders Using Windows 10 Universal Apps (Alarms & Clocks, Calculator, and Maps); Capturing Screens with the Snipping Tool; Browsing the Web with Edge Exploring the New Features Common to Word, Access, Excel, and PowerPoint Editing a PDF in Word; Reviewing Documents; Using Read Mode Using Flash Fill to Accelerate Data Entry; Incorporating New Types of Charts; Analyzing Data with Quick Analysis Applying Themes to a PowerPoint Presentation; Reusing Slides; Copying Color using the Eyedropper; Using Smart Guides to Align Objects on a Slide; Using Presenter View Navigating Mail, Calendar, and People in Outlook; Using Peeks; Viewing MailTips 2017-2018 Information Technology Training Center Page 2 of 17

Office 365 Overview Must have a personal computer with Microsoft Outlook installed on their workstation. This class is geared to the student who is experienced with Microsoft Outlook 2016 and transitioning to Microsoft Outlook 2016 with Office 365. What is covered in the class? Accessing the New Office 365 Inbox; Reviewing the Office 365 Retention Policy Moving a Subfolder to a Top-level Folder; Creating a Rule; Recalling an Email Message; Setting up an Out of Office Auto-Reply Adding a Room to Calendar View; Scheduling a Meeting Using Room Finder; Creating a Recurring Meeting Request Sending an Instant Message Using Skype; Responding to an Instant Message; Changing Status Accessing Office 365 Using Outlook Web App; Using Instant Messaging in Outlook Web App; Changing Your Presence in Outlook Web App; Setting Up an Out of Office Auto- Reply in Outlook Web App Logging into Office 365 after IAM Password Change 2017-2018 Information Technology Training Center Page 3 of 17

Outlook 2016: Level 1 Prerequisites: To be successful in this course the student should be familiar with using personal computers. They should have a basic understanding of the Windows environment, specifically able to open and close applications, navigate to information stored on the computer, and able to manage files and folders. The student must have completed Introduction to Windows and have Microsoft Office installed on their workstation. The class is intended for the student who wants to know how to use Microsoft Outlook, Oakland County's standard for electronic mail. Outlook is a fully integrated electronic mail and scheduling application. The student will learn how to compose and send email; receive and read new email; work with file attachments; schedule appointments. What is covered in the class? Navigating the Outlook Interface; Working with Messages; Accessing Outlook Help; Understanding Retention Policy Adding Message Recipients; Checking Spelling and Grammar; Formatting Message Content Attaching Files and Items; Adding Illustrations to Messages; Managing Automatic Message Content Customizing Reading Options; Tracking Messages; Recalling and Resending Messages Marking Messages; Organizing Messages Using Folders Creating and Editing Contacts; Viewing and Printing Contacts Viewing the Calendar; Creating Appointments; Scheduling Meetings; Printing the Calendar Creating Tasks; Creating Notes Using Skype for Business; Accessing Outlook on the Web (OOTW) 2017-2018 Information Technology Training Center Page 4 of 17

Word 2016: Level 1 To be successful in this course the student should be familiar with using personal computers and should be able to use the mouse and the keyboard. They should have a basic understanding of the Windows environment, specifically able to open and close applications, navigate to information stored on the computer, and able to manage files and folders. The student must have completed Introduction to Windows and have Microsoft Office installed on their workstation. The class is intended for the student who has little or no knowledge of basic Word functions and wants to create, edit, format, and print documents. Mastery of these skills is a prerequisite for taking the Word 2016: Level 2 and Level 3 classes. What is covered in the class? Navigating in Microsoft Word; Creating and Saving Word Documents; Managing your Workspace; Editing Documents; Previewing and Printing Documents; Customizing the Word Environment Applying Character Formatting; Controlling Paragraph Layout; Aligning Text Using Tabs; Displaying Text in Bulleted or Numbered Lists; Applying Borders and Shading Making Repetitive Edits; Applying Repetitive Formatting; Using Styles to Streamline Repetitive Formatting Tasks Sorting a List; Formatting a List Inserting a Table; Modifying a Table; Formatting a Table; Converting Text to a Table Inserting Symbols and Special Characters; Adding Images to a Document Applying a Page Border and Color; Adding Headers and Footers; Controlling Page Layout; Adding a Watermark Checking Spelling, Grammar, and Readability; Using Research Tools; Checking Accessibility; Saving a Document to Other Formats 2017-2018 Information Technology Training Center Page 5 of 17

Word 2016: Level 2 To be successful in this course the student should have completed Introduction to Windows and Microsoft Word: Level 1, and have a personal computer with Microsoft Office installed on their workstation. The class is intended for the student who has a need to know how to create custom templates and styles, manage tables and table data, insert graphics, send form letters, and manage document changes. Mastery of these skills is a prerequisite for taking the Word 2016: Level 3 class. What is covered in the class? Sorting Table Data; Controlling Cell Layout; Performing Calculations in a Table; Creating a Chart; Adding an Excel Table to a Word Document Creating and Modifying Text Styles; Creating Custom Lists or Table Styles; Applying Document Themes Inserting Building Blocks; Creating and Modifying Building Blocks; Inserting Fields Using Quick Parts Creating a Document Using a Template; Creating and Modifying a Template; Managing Templates with the Template Organizer Controlling Paragraph Flow; Inserting Section Breaks; Inserting Columns; Linking Text Boxes to Control Text Flow Inserting Blank and Cover Pages; Inserting an Index; Inserting a Table of Contents; Inserting an Ancillary Table; Managing Outlines; Creating a Master Document Using the Mail Merge Feature; Merging Envelopes and Labels 2017-2018 Information Technology Training Center Page 6 of 17

Word 2016: Level 3 To be successful in this course the student should have completed Introduction to Windows and Microsoft Word: Levels 1 and 2; and have a personal computer with Microsoft Office installed on their workstation. The class is intended for the student who has a need to know how to create forms, manage lengthy documents, collaborate with others, and secure documents. What is covered in the class? Integrating Pictures and Text; Adjusting Image Appearance; Inserting Other Media Elements Creating Text Boxes and Pull Quotes; Adding WordArt and Other Text Effects; Drawing Shapes; Creating Complex Illustrations with SmartArt Preparing a Document for Collaboration; Marking up a Document; Reviewing Markups; Merging Changes from Other Documents Adding Captions; Adding Cross-References; Adding Bookmarks; Adding Hyperlinks; Inserting Footnotes and Endnotes; Adding Citations and a Bibliography Suppressing Information; Setting Formatting and Editing Restrictions; Restricting Document Access; Adding a Digital Signature to a Document Creating Forms; Modifying Forms Automating Tasks by Using Macros; Creating a Macro 2017-2018 Information Technology Training Center Page 7 of 17

Excel 2016: Level 1 To be successful in this course the student should be familiar with using personal computers and should be able to use the mouse and the keyboard. They should have a basic understanding of the Windows environment, specifically able to open and close applications, navigate to information stored on the computer, and able to manage files and folders. The student must have completed Introduction to Windows and have Microsoft Office installed on their workstation. The class is intended for the student who has little or no knowledge of basic Excel spreadsheet functions and wants to learn to create, save, and print a spreadsheet. Students also learn how to enter labels and values, format numbers, work with ranges, and create simple formulas. Mastery of these skills is a prerequisite for taking the Excel 2016: Level 2 and Level 3 classes. What is covered in the class? Navigating the Excel User Interface; Using Excel Commands; Creating and Saving a Basic Workbook; Entering Cell Data; Using Excel Help Creating Worksheet Formulas; Inserting Functions; Reusing Formulas and Functions Inserting, Deleting, and Adjusting Cells, Columns, and Rows; Searching for and Replacing Data; Using Proofing and Research Tools Applying Text Formats; Applying Number Formats; Aligning Cell Contents; Applying Styles and Themes; Applying Basic Conditional Formatting; Creating and Using Templates Previewing and Printing a Workbook; Setting Up the Page Layout; Configuring Headers and Footers Managing Worksheets; Managing Workbook and Worksheet Views; Managing Workbook Properties 2017-2018 Information Technology Training Center Page 8 of 17

Excel 2016: Level 2 To be successful in this course the student should have completed Introduction to Windows, Microsoft Excel: Level 1, and have a personal computer with Microsoft Office installed on their workstation The class is intended for the student who has a need to know how to work with more advanced features of Excel, including templates; sorting and filtering; importing and exporting; advanced formulas; and analysis tools. Mastery of these skills is a prerequisite for taking the Excel 2016: Level 3 class. What is covered in the class? Working with Ranges; Using Specialized Functions; Working with Logical Functions; Working with Date and Time Functions; Working with Text Functions Sorting Data; Filtering Data; Querying Data with Database Functions; Outlining and Subtotaling Data Creating and Modifying Tables; Applying Intermediate Conditional Formatting; Applying Advanced Conditional Formatting Creating Charts; Modifying and Formatting Charts; Using Advanced Chart Features Creating a PivotTable; Analyzing PivotTable Data; Presenting Data with PivotCharts; Filtering Data by Using Timelines and Slicers Inserting Graphical Objects; Modifying Graphical Objects; Working with SmartArt 2017-2018 Information Technology Training Center Page 9 of 17

Excel 2016: Level 3 To be successful in this course the student should have completed Introduction to Windows and Microsoft Excel: Levels 1 and 2, and have a personal computer with Microsoft Office installed on their workstation. The class is intended for the student who has a need to know how to create macros, collaborate with others using shared workbooks, analyze worksheet data, incorporate multiple data sources, and import and export data. Using Links and External References; Using 3-D References; Consolidating Data Using Lookup Functions; Tracing Cells; Watching and Evaluating Formulas Collaborating on a Workbook; Protecting Worksheets and Workbooks Applying Data Validation; Searching for Invalid Data and Formulas with Errors; Working with Macros Creating Sparklines; Mapping Data Determining Potential Outcomes Using Data Tables; Determining Potential Outcomes Using Scenarios; Using the Goal Seek Feature; Forecasting Data Trends 2017-2018 Information Technology Training Center Page 10 of 17

Access 2016: Level 1 To be successful in this course the student should be familiar with using personal computers and should be able to use the mouse and the keyboard. They should have a basic understanding of the Windows environment, specifically able to open and close applications, navigate to information stored on the computer, and able to manage files and folders. The student must have completed Introduction to Windows and have Microsoft Office installed on their workstation. Who should take this class: The class is intended for the student who wants to develop and understand the concepts of a Relational Database Management System. Students learn how to create a new database, design data tables and queries, and create forms and basic reports. Mastery of these skills is a prerequisite for taking the Access 2016: Level 2 and Level 3 classes. Orientation to Microsoft Access; Creating a Simple Access Database; Getting Help and Configuring Options in Microsoft Access Modifying Table Data; Sorting and Filtering Records Creating Basic Queries; Sorting and Filtering Data in a Query; Performing Calculations in a Query Creating Basic Access Forms; Working with Data on Access Forms Creating a Report; Adding Controls to a Report; Enhancing the Appearance of a Report; Preparing a Report for Print; Organizing Report Information; Formatting Reports 2017-2018 Information Technology Training Center Page 11 of 17

Access 2016: Level 2 To be successful in this course the student should have completed Introduction to Windows and Microsoft Access: Level 1, and have a personal computer with Microsoft Office installed on their workstation. Who should take this class: The class is intended for the student who has a need to know how to construct a relational database, perform database maintenance, or create advanced queries and reports. Mastery of these skills is a prerequisite for taking the Access 2016: Level 3 class. Designing a Relational Database; Creating a Table; Creating Table Relationships Creating Query Joins; Relating Data within a Table; Working with Subdatasheets Using Field Validation; Using Form and Record Validation Creating Parameter Queries; Summarizing Data; Creating Subqueries; Creating Action Queries; Creating Unmatched and Duplicate Queries Normalizing Data; Creating a Junction Table; Improving Table Structure Including Control Formatting in a Report; Adding a Calculated Field to a Report; Adding a Subreport to an Existing Report 2017-2018 Information Technology Training Center Page 12 of 17

Access 2016: Level 3 To be successful in this course the student should have completed Introduction to Windows and Microsoft Access: Levels 1 and 2, and have a personal computer with Microsoft Office installed on their workstation. Who should take this class: The class is intended for the student who has a need to know how to use the advanced capabilities of Microsoft Access to perform summary operations on data, create macros to automate tasks, enhance forms and reports, and use Access data in other Office applications. Adding Controls to Forms; Enhancing Navigation and Organization of Forms; Applying Conditional Formatting Importing Data into Access; Exporting Access Data; Linking Tables to External Data Sources; Creating a Mail Merge Creating a Macro; Restricting Records by Using a Condition; Validating Data by Using a Macro; Automating Data Entry by Using a Macro Managing a Database; Determining Object Dependency; Documenting a Database Splitting a Database for Multiple-User Access; Implementing Security; Converting an Access Database to an ACCDE File Creating a Database Switchboard; Modifying a Database Switchboard; Setting Start-up Options 2017-2018 Information Technology Training Center Page 13 of 17

PowerPoint 2016: Level 1 To be successful in this course the student should be familiar with using personal computers and should be able to use the mouse and the keyboard. They should have a basic understanding of the Windows environment, specifically able to open and close applications, navigate to information stored on the computer, and able to manage files and folders. The student must have completed Introduction to Windows, and have Microsoft Office installed on their workstation. Who should take this class: The class is intended for the student who has little or no knowledge of basic PowerPoint skills and wants to learn to effectively create presentations in Microsoft PowerPoint. Mastery of these skills is a prerequisite for taking the PowerPoint 2016: Level 2 class. Navigating the PowerPoint Environment; Viewing and Navigating a Presentation; Creating and Saving a PowerPoint Presentation; Using PowerPoint Help Selecting a Presentation Type; Editing Text; Building a Presentation Formatting Characters; Formatting Paragraphs; Formatting Text Boxes Inserting Images; Inserting Shapes Editing Objects; Formatting Objects; Grouping Objects; Arranging Objects; Animating Objects Creating a Table; Formatting a Table; Inserting a Table from other Microsoft Office Applications Creating a Chart; Formatting a Chart; Inserting a Chart from Microsoft Excel Reviewing your Presentation; Applying Transitions; Printing your Presentation; Delivering your Presentation 2017-2018 Information Technology Training Center Page 14 of 17

PowerPoint 2016: Level 2 To be successful in this course the student should have completed Introduction to Windows and Microsoft PowerPoint: Level 1, and have a personal computer with Microsoft Office installed on their workstation. Who should take this class: The class is intended for the student who has a need to know how to use the advanced features of Microsoft PowerPoint and to create and prepare presentations for others for review. Customizing the User Interface; Setting PowerPoint Options Modifying Slide Masters and Slide Layouts; Adding Headers and Footers; Modifying the Notes Master and the Handout Master Creating SmartArt; Modifying SmartArt; Writing Math Equations Adding Audio to a Presentation; Adding Video to a Presentation; Customizing Animations and Transitions Reviewing a Presentation Annotating a Presentation; Setting up a Slide Show; Creating a Custom Slide Show; Adding Hyperlinks and Action Buttons; Recording a Presentation Securing a Presentation; Broadcasting a Slide Show; Creating a Video or a CD 2017-2018 Information Technology Training Center Page 15 of 17

Adobe Acrobat Pro DC: Level 1 Must have basic experience with computers and have exposure to Microsoft Office applications such as Word and Excel. Who should take this class: This class is geared to the student with little or no experience using Adobe Acrobat, but who needs to create PDF files and customize those PDF files for their needs and the needs of their audience. Opening a PDF Document; Browsing a PDF Document Creating and Saving a PDF Document from an Existing Document; Creating a PDF Document from a Web Page; Combining Multiple PDF Documents Performing a Search in a PDF Document; Searching Multiple PDF Documents; Working with Bookmarks; Creating Links and Buttons Manipulating PDF Document Pages; Editing Content in a PDF Document; Adding Page Elements Adding Comments and Markup; Comparing PDF Documents Reducing the File Size of a PDF Document; Optimizing PDF Files; Converting and Reusing PDF Document Content 2017-2018 Information Technology Training Center Page 16 of 17

Oakgov.com Website Content Editor None Who should take this class: The class is intended for Public site (oakgov.com) content editors who are responsible for updates to website(s). Learning about Navigation Creating New Web Pages Editing Existing Web Pages Saving and Publishing Web Pages Creating New Content; Updating Existing Content Using Widgets to Display Content Maintaining Contact Information, Documents, Hyperlinks, and Images 2017-2018 Information Technology Training Center Page 17 of 17