UGO Wi-Fi Speaker User Manual

UGO Wi-Fi Speaker User Manual Version 1.0 Learn How To Use The UGO Wi-Fi Speaker 1 UGO Wi-Fi Speaker User Manual Version 1.0

Contents 1. User Manual Overview... 3 2. UGO Wi-Fi Speaker Buttons and Ports... 3 3. Download the Muzo Player App... 4 4. Connect the speaker to Wi-Fi... 5 5. The Muzo Player App Overview... 7 6. TuneIn App Overview... 9 7. iheartradio App Overview... 10 8. Spotify App Overview... 11 9. Connect the Speaker to a Bluetooth Device... 12 10. Connect the Speaker Using the LINE IN Port... 13 11. Connect the Speaker to a Micro SD Card... 13 12. Connect the Speaker to Stored Music... 15 13. Setup a Music Player App Not Supported by the Muzo Player App... 16 14. Connect and Manage Multiple UGO Wi-Fi Speakers... 16 15. Troubleshoot... 18 16. Technical Specifications... 19 17. Warranty and Replacement Policy... 19 2 UGO Wi-Fi Speaker User Manual Version 1.0

1. User Manual Overview The UGO Wi-Fi Speaker User Manual teaches a user how to successfully operate UGO s only Wi-Fi certified speaker. A user will learn the following: Understand the speaker s buttons and ports. Download and operate the Muzo Player app with the speaker. Connect the speaker to Wi-Fi, Bluetooth, a 3.5mm cable and a micro SD card. Play a favorite music player app with the speaker. Connect to multiple UGO Wi-Fi Speakers. Troubleshoot the speaker. Understand the speaker s technical specifications, warranty and replacement policy. 2. UGO Wi-Fi Speaker Buttons and Ports Power Button: Press and hold to turn the speaker ON or OFF. speaker. Decrease Volume and Skip Audio Backwards Button: Press to skip audio backwards through a playlist. Press and hold to lower the volume level of the speaker. Mode Button: Press to change the mode setting. White light indicates Wi-Fi mode, Blue light indicates Bluetooth mode and green light indicates LINE IN mode. Play/Pause Button: Press to pause or play the audio being played on the speaker. Mode Lights: There are 3 lights to indicate the mode setting. WIFI is a solid white light that indicates Wi-Fi mode. BT is a blue light that indicates Bluetooth mode which blinks when ready to pair and solid when paired and connected to a Bluetooth device. AUX is a solid green light that indicates LINE IN mode. Increase Volume and Skip Audio Forwards Button: Press to skip audio forwards through a playlist. Hold to raise the volume level of the speaker. Figure 1 UGO Wi-Fi Speaker Front 3 UGO Wi-Fi Speaker User Manual Version 1.0

DC IN Port: Plug in the power cord to recharge the speaker s battery. Reset Button: Press to reset the speaker. Micro SD Card Port: Insert a micro SD card with music or other audio files to play on the speaker. WPS Button: Press to setup a Wi-Fi connection with the speaker. Figure 2 UGO Wi-Fi Speaker Back LINE IN: Plug in any 3.5mm cable to connect directly to an audio device with a headphone jack. 3. Download the Muzo Player App The Muzo Player app is required to connect and control the speaker with Wi-Fi. Download the app onto a smartphone or tablet from either an app store or QR codes. Download the Muzo Player App from an App Store Steps 1. Select a smartphone or tablet that can be connected to a Wi-Fi connection. 2. Find and open an app store on the smartphone or tablet. Common app stores are Play Store, Android Market, Google App and App Store. Figure 3 Muzo Player App Icon 3. Search for Muzo Player and locate the app. 4. Download the Muzo Player app onto the smartphone or tablet. The Muzo Player app icon is now displayed on the smartphone or tablet (see Figure 3 Muzo Player App Icon). The app can be located in an app folder or on one of the displayed screens with other apps. Download the Muzo Player from a QR Code Steps 1. Select a smartphone or tablet that can be connected to a Wi-Fi connection. 2. Find and open a QR reader app on the smartphone or tablet. 3. Scan one of the QR codes on this page (see Figure 4 QR Codes for the Muzo Player App). Figure 4 QR Codes for the Muzo Player App 4. Open the Muzo Player app store page. 5. Download the Muzo Player app onto the smartphone or tablet. The Muzo Player app icon is now displayed on the smartphone or tablet (see Figure 3 Muzo Player App Icon). The app can be located in an app folder or on one of the displayed screens with other apps. 4 UGO Wi-Fi Speaker User Manual Version 1.0

4. Connect the Speaker to Wi-Fi The Muzo Player app is required to connect the speaker to Wi-Fi. If the Muzo Player app has not been downloaded onto a smartphone or tablet then first complete the Download the Muzo Player App section (see page 4). Once successfully downloaded, use the following steps to connect the speaker to a local Wi-Fi network. Connect the Speaker to Wi-Fi Steps 1. Find and connect a smartphone or tablet with the Muzo Player app to a local Wi-Fi network. 2. Open the Muzo Player app. A Searching for MUZO Wireless Hi-Fi System text will be displayed on the screen. Press [Wi-Fi Setup Wizard] (see Figure 5 Muzo Player App Searching for a Wi-Fi Network). Figure 5 Muzo Player App Searching for a Wi-Fi Network 3. Select [YOUR WIRELESS_2.4G]. Do NOT select [YOUR WIRELESS_5G] because this will not connect with the UGO Wi-Fi speaker (see Figure 6 Muzo Player App Wi-Fi Network Setting). Then press [Next] Figure 6 Muzo Player App Wi-Fi Network Setting 4. Enter the local Wi-Fi password (see Figure 7 Wi-Fi Network Password). Then press [Next] 5. Press and hold the power button for 3 seconds on the front of the speaker (see Figure 8 Power Button). The white LED light will begin to flash. Figure 8 Power Button Figure 7 Wi-Fi Network Password 5 UGO Wi-Fi Speaker User Manual Version 1.0

6. Wait until a chime is heard then press the WPS button on the back of the speaker (see Figure 9 WPS Button). The speaker will state Searching for Wi-Fi connection. Press [Next] and then the speaker will state Waiting for Wi-Fi connection (see Figure 10 Muzo Player App Wi-Fi Setup Mode). Figure 9 WPS Button Figure 10 Muzo Player App Wi-Fi Setup Mode 7. Wait for the connection to be made between the speaker and the smartphone or tablet (see Figure 11 Muzo Player App Searching for the Speaker). The wait could be take up to 1 minute. Figure 11 Muzo Player App Searching for the Speaker 8. Observe the smartphone or tablet screen display Device is connected to (insert local Wi- Fi network name) successfully and then the speaker state Wi-Fi connected. Then press [Next] (see Figure 12 Muzo Player App Connected to the Speaker). Figure 12 Muzo Player App Connected to the Speaker 6 UGO Wi-Fi Speaker User Manual Version 1.0

9. Observe the displayed Muzo Player app s DEVICE LIST screen confirming a successful Wi-Fi setup and connection. The user may now operate the Muzo Player app to play audio on the speaker (see Figure 13 Muzo Player App DEVICE LIST Screen). Figure 13 Muzo Player App DEVICE LIST Screen 5. The Muzo Player App Overview The Muzo Player app has many unique audio features to allow a user to easily find the perfect audio and play on the UGO Wi-Fi Speaker. The Muzo Player app has three screens to operate audio. DEVICE LIST Screen Once the UGO Wi-Fi Speaker is connected to the local Wi-Fi network and the Muzo Player app is opened on the smartphone or tablet then the opening screen will be the DEVICE LIST (see Figure 14 Muzo Player App DEVICE LIST Screen). The Muzo Player app allows up to 8 UGO Wi-Fi speakers to be connected simultaneously. Each connected speaker will display as a DEVICE and play the same or different audio. The audio being played will be displayed next to that device. To connect multiples speakers, see the Connect and Manage Multiple UGO Wi-Fi Speakers section (see page 16) UGO Wi-Fi Speaker 1 Displayed as a DEVICE. Adjust Which Speaker Channels on the UGO Wi-Fi Speaker to Play Audio. Options are Stereo (LR), Left Channel (L) and Right Channel (R). Adjust the UGO Wi-Fi Speaker Settings like the Name and Speaker Information. Also Access Preset Content to the Speaker. Figure 14 Muzo Player App DEVICE LIST Screen Music Player Screen Displayed Audio Playing. Swipe the screen to the right when on the DEVICE LIST screen and the Music Player screen will be displayed (see Figure 15 Muzo Player App Display Playlist. Music Player Screen). The Music Player will play selected audio from one of the audio apps found on the Dashboard, off of a smartphone/tablet or the micro SD card. Skip forwards or backwards through playlists, play/pause Play/Pause Audio. audio and save favorite stations/audio on the Muzo Player app. Save Favorite Audio. Skip Forwards or Backwards Through Playlists. Figure 15 Muzo Player App Music Player Screen 7 UGO Wi-Fi Speaker User Manual Version 1.0

Dashboard Screen Swipe the screen to the right twice or click < symbol in the upper left corner on the DEVICE LIST screen and the Dashboard will be Audio Saved on a displayed (see Figure 16 Muzo Player App Dashboard Screen). Smartphone or Tablet. The Dashboard has audio apps that allow a user to search the internet for music, sports, news, podcasts and more. A user can search by Audio Apps. genre, location, and language using audio providers like Spotify, iheartradio and TuneIn. Access playlists and saved favorite audio. A user can switch from the Wi-Fi setting to either LINE IN, Bluetooth or the micro SD card to access other audio sources. Saved Favorite Audio. Add or Remove Audio Apps. Adjust to LINE IN, Bluetooth or the Micro SD Card. Figure 16 Muzo Player App Dashboard Screen Add or Remove Audio Apps from the Dashboard Steps 1. Press [Add More Services] on the Dashboard. A screen will be displayed that shows all the available audio apps (see Figure 17 Muzo Player App Add More Services Screen). 2. Select which audio apps to be displayed on the Dashboard by pressing the dot next to the app s name and swipe the dot to the right. A green background next to the dot signals the app will be displayed on the Dashboard. Swipe the dot to the left to remove the app from the Dashboard. 3. Press the < symbol in to upper left corner of the screen to return to the Dashboard screen. Figure 17 Muzo Player App Add More Services Screen 8 UGO Wi-Fi Speaker User Manual Version 1.0

6. TuneIn App Overview TuneIn is one of the audio apps on the Muzo Player app Dashboard. TuneIn is the easiest audio app to find music from over 100,000 radio stations and more than 4,000,000 podcasts streaming from every continent, even Antarctica. There are radio stations covering music, sports, news and talk in various languages. TuneIn Navgation Steps 1. Setup the UGO Wi-Fi speaker to the Muzo Player app (see Connect the Speaker to Wi-Fi on page 5). 2. Open the Muzo Player app. 3. Swipe the screen to the right twice or click < symbol in the upper left corner on the DEVICE LIST screen and the Dashboard will be displayed. 4. Press [TuneIn] (see Figure 18 TuneIn Selection). 5. Observe the TuneIn app menu of audio selections. Choose the desired audio from local radio, music, talk, sports and podcasts. Audio selection can be filtered by location and language (see Figure 19 TuneIn App Menu Screen). For more TuneIn app information, visit the TuneIn website: https://beta.tunein.com/ Figure 18 TuneIn Selection Figure 19 TuneIn App Menu Screen 9 UGO Wi-Fi Speaker User Manual Version 1.0

7. iheartradio App Overview iheartradio is one of the audio apps on the Muzo Player app Dashboard. The app has over 1,500 radio stations or a user can create commercial-free and all-music custom stations featuring selected songs from a favorite artist. iheartradio has one of the best search functions that can look up specific songs, artists and albums compared to other audio apps on the Muzo Player app Dashboard. The search function also produces results of similar music allowing a user to easily discover new music. iheartradio Navgation Steps 1. Setup the UGO Wi-Fi speaker to the Muzo Player app (see Connect the Speaker to Wi-Fi on page 5). 2. Open the Muzo Player app. 3. Swipe the screen to the right twice or click < symbol in the upper left corner on the DEVICE LIST screen and the Dashboard will be displayed. 4. Press [iheartradio] (see Figure 20 iheartradio Selection). 5. Login into iheartradio with an email address and password. If a user does not have an iheartradio account, press [Sign Up] and follow the displayed instructions to set up an account (See Figure 21 iheartradio Login Screen). 6. Observe the iheartradio menu of audio selections. Choose the desired audio from live radio stations, custom radio stations and podcasts (see Figure 22 iheartradio Menu Screen). Figure 20 iheartradio Selection For more iheartradio app information, visit the iheartradio website: https://www.iheart.com/ Figure 21 iheartradio Login Screen Figure 22 iheartradio Menu Screen 10 UGO Wi-Fi Speaker User Manual Version 1.0

8. Spotify App Overview Spotify is one of the audio apps on the Muzo Player app Dashboard. The app has millions of tracks to select from with a friendly search function. Also a user can browse music collections of friends, artists and celebrities, or create a radio station based on specific artists. A Premium Spotify account is required when using the UGO speaker connected to Wi- Fi. However, a free Spotify account can be used when using the UGO speaker connected to Bluetooth or LINE IN (see Connect the Speaker to a Bluetooth Device on page 12 or Connect the Speaker Using the LINE IN Port on page 13). Spotify Navgation When Connected to Wi-Fi Steps 1. Download the Spotify app on to the smartphone or tablet from an app store. Common app stores are Play Store, Android Market, Google App and App Store. 2. Locate and open the Spotify app. 3. Press [Create Account] and follow the displayed instructions to setup a Premium Spotify account. After the account is setup, always login into the Spotify app with the user s email address and password or a Facebook account. Figure 23 Spotify Selection 7. Setup the UGO Wi-Fi speaker to the Muzo Player app (see Connect the Speaker to Wi-Fi on page 5). 4. Open the Muzo Player app. 5. Swipe the screen to the right twice or click < symbol in the upper left corner on the DEVICE LIST screen and the Dashboard will be displayed 6. Press [Spotify] (see Figure 23 Spotify Selection). The user will be redirected to the Spotify app. 7. Observe the Spotify menu of audio selections. Choose the desired audio from music collections and custom radio stations (see Figure 24 Spotify Menu Screen). 8. Play the audio. A music player window will be displayed. 9. Press the [Devices Available] located at the bottom of the music player window (see Figure 25 Devices Available Selection). Figure 24 Spotify Menu Screen 10. Select the UGO speaker option. Then the audio will be heard from the speaker. Return to the Muzo Player app by pressing the back button on the smartphone/tablet or press the MUZO Player app icon on the smartphone/tablet. Use the Spotify app to select audio and use the Muzo Player app to link or unlink multiple speakers (see the Connect and Manage Multiple UGO Wi-Fi Speakers section on page 16). In addition, use the Muzo Player app to change the speaker s audio channels from Stereo (LR) to Left Channel (L) or Right Channel (R) and control volume for individual speakers (see the DEVICE LIST Screen section on page 7). For more Spotify app information, visit the Spotify website: https://www.spotify.com/us/ 11 UGO Wi-Fi Speaker User Manual Version 1.0 Figure 25 Devices Available Selection

9. Connect the Speaker to a Bluetooth Device The UGO Wi-Fi speaker can be connected to a smartphone or tablet using Bluetooth technology. 1. Press and hold the power button for 3 seconds on the front of the speaker (see Figure 26 Power Button). The white LED light will begin to flash. Figure 26 Power Button 2. Press, hold and release the Mode button on the front of the speaker (see Figure 27 Mode Button). The blue LED light for BT is displayed and will be flashing. Figure 27 Mode Button 3. Find a smartphone or tablet with a Bluetooth connection then turn ON the Bluetooth connection (see Figure 28 Android Bluetooth ON/OFF Connection Example). Press to Turn ON Bluetooth Figure 28 Android Bluetooth ON/OFF Connection Example 4. Observe the window that will be displayed on the smartphone or tablet of found nearby Bluetooth devices. Select the [MUSOS Y5-PRO] device (see Figure 29 Android Found Bluetooth Devices Example). Figure 29 Android Found Bluetooth Devices Example 5. Hear a beep from the speaker and observe the blue LED light go from flashing to non-flashing confirming a successful Bluetooth connection. 6. Click [Done] and select a desired audio or music player on the smartphone or tablet to play on the speaker. 12 UGO Wi-Fi Speaker User Manual Version 1.0

10. Connect the Speaker Using the LINE IN Port The UGO Wi-Fi Speaker can be connected to another audio player device using a 3.5mm cable. 1. Press and hold the power button for 3 seconds on the front of the speaker (see Figure 30 Power Button). The white LED light will begin to flash. Figure 30 Power Button 2. Press, hold and release the Mode button on the front of the speaker (see Figure 31 Mode Button). The blue LED light for BT is displayed. 3. Press the Mode button again. The blue LED light will turn to a green LED light for AUX. Figure 31 Mode Button 4. Turn ON and setup the audio player device. Common audio player devices are ipods and MP3 devices. 5. Connect the audio player device to a 3.5mm cable. Then using the other end of the cable connect it to the back of the speaker in the LINE IN port (see Figure 32 LINE IN Port). 6. Play the audio player device and the audio from the speaker will confirm a successful LINE IN connection. Figure 32 LINE IN Port 11. Connect the Speaker to a Micro SD Card The UGO Wi-Fi Speaker can have a micro SD card with audio files inserted to play audio from the speaker: 1. Obtain a micro SD card (see Figure 33 Micro SD Card Example). 2. Insert the micro SD card into an audio player device or computer. Then download the desired audio files onto the card. 3. Remove the micro SD card from the audio player device or computer. Figure 33 Micro SD Card Example 4. Insert the micro SD card into the back of the speaker in the Micro SD port. Press the card in so the card s text is facing down. 5. Press until a click is heard and then release. The micro SD card will be safely secured to the speaker (see Figure 34 Micro SD Card Port). 6. Turn ON the speaker by pressing and holding the power button for 3 seconds on the front of the speaker. The white LED light will begin to flash. Figure 34 Micro SD Card Port 7. Connect a smartphone or tablet with the Muzo Player app to the speaker (see Download the Muzo Player App on page 4). 13 UGO Wi-Fi Speaker User Manual Version 1.0

8. Open the Muzo Player app to the DEVICE LIST screen. Then press the arrow pointing left (<) in the upper left of the screen (see Figure 35 Muzo Player App DEVICE LIST Screen). Figure 35 Muzo Player App DEVICE LIST Screen 9. Observe the displayed Dashboard screen. Then press [My Music] (see Figure 36 Muzo Player App Dashboard Screen). Figure 36 Muzo Player App Dashboard Screen 10. Observe the MY MUSIC screen displayed (see Figure 37 Muzo Player App MY MUSIC screen). Figure 37 Muzo Player App MY MUSIC screen 11. Press the displayed micro SD card icon or USB Disk icon. An audio list from the micro SD card will be displayed. 12. Press and play the desired audio. Audio heard from the speaker will confirm a successful micro SD card setup. 14 UGO Wi-Fi Speaker User Manual Version 1.0

12. Connect the Speaker to Stored Music The UGO Wi-Fi Speaker can play audio stored on the smartphone or tablet by the Muzo Player app. This can be favorite playlists or a music library. 1. Connect a smartphone or tablet with the Muzo Player app to the speaker (see Download the Muzo Player App on page 4). 2. Open the Muzo Player app to the DEVICE LIST screen. Then press the arrow pointing left (<) in the upper left of the screen (see Figure 38 Muzo Player App DEVICE LIST Screen). Figure 38 Muzo Player App DEVICE LIST Screen 3. Observe the displayed Dashboard screen. Then press [Search] (see Figure 39 Muzo Player App Dashboard Search Location). Figure 39 Muzo Player App Dashboard Search Location 4. Observe the displayed Search screen (see Figure 40 Search Screen). 5. Enter the name of the desired audio and press the enter button on the device s keypad. A search results page will be displayed. The search speed is affected by the number of other operating apps or playing audio from another channel on the smartphone or tablet. If the search speed is slow, close nonessential operating apps or power down the smartphone or tablet then restart the smartphone or tablet and repeat the Connect the Speaker to Stored Music steps. 6. Select the desired audio and then a Music Player Screen will be displayed. 7. Press the Play button and the audio will be head through the speaker. The stored audio can also be played through multiple speakers or a specific speaker out of multiple (see the Connect and Manage Multiple UGO Wi-Fi Speakers section on page 16). Figure 40 Search Screen 15 UGO Wi-Fi Speaker User Manual Version 1.0

13. Setup a Music Player App Not Supported by the Muzo Player App The UGO Wi-Fi Speaker can play other audio apps other than the audio apps found on the Muzo Player app. 1. Find a smartphone or tablet with a Bluetooth connection. 2. Find and open an app store on the smartphone or tablet. Common app stores are Play Store, Android Market, Google App and App Store. 3. Download a favorite music app player from the app store. Common players are Google Play Music, Apple Music and Amazon Music. Setup the music player with desired audio files. 4. Connect the music app player by either a Bluetooth connection or the LINE IN port (see Connect the Speaker to a Bluetooth Device on page 12 or Connect the Speaker Using the LINE IN Port on page 13). 14. Connect and Manage Multiple UGO Wi-Fi Speakers A unique feature of the UGO Wi-Fi Speaker is it allows for a multi-room mode of connecting up to 8 UGO Wi-Fi speakers to a smartphone or tablet with the Muzo Player app. Transmission range is dependent on the local Wi-Fi network. Connect Additional Speakers Steps 1. Ensure any previously connected speakers are turned OFF before starting this process. 2. Setup and connect a UGO Wi-Fi Speaker to the local Wi-Fi network using the Muzo Player app (see the Connect the Speaker to Wi-Fi section on page 5). This will be speaker 1. 3. Repeat Step 2 for speakers 2 8. 4. Observe on the Muzo Player app DEVICE LIST with speakers 1 8 displayed (see Figure 41 Four Connected UGO Wi-Fi Speakers Example). Single Mode Steps Assign Each Speaker to Play Unique Audio 1. Turn ON all the UGO Wi-Fi Speakers and connect to the local Wi-Fi network (see the Connect the Speaker to Wi- Fi section on page 5). If the speakers have been connected to the local Wi-Fi network before then they will automatically connect. 2. Press and open the Muzo Player app icon. 3. Observe the Muzo Player app DEVICE LIST screen to see all the displayed speakers. 4. Assign an audio source to a specific speaker by touching the green musical note next to the speaker. Select one of the audio apps or saved audio on the smartphone or tablet found on the Muzo Player app Dashboard. 5. Listen to the speaker for the audio Figure 41 Four Connected UGO Wi-Fi Speakers Example After selected an audio source, close the Muzo Player app on the smartphone or tablet to prolong battery life since the speaker will continue to play as long as there is a Wi-Fi connection. 16 UGO Wi-Fi Speaker User Manual Version 1.0

Synch Two UGO Wi-Fi Speakers Steps - Multiple Speakers Playing the Same Audio 1. Open the Muzo Player app to the DEVICE LIST screen. 2. Press and hold a speaker s icon. 3. Drag it on top of the speaker s icon that is above it (see Figure 42 Dragging a Speaker Icon). 4. Release the icon and the bottom speaker will automatically synch to the top speaker. To synch additional speakers repeat Steps 1-4 but make sure that each dragged speaker icon is placed on top of the first speaker icon. Figure 42 Dragging a Speaker Icon Separate Two Speakers Steps Undo Multiple Speakers Playing the Same Audio 1. Turn ON all the UGO Wi-Fi Speakers and connect to the local Wi-Fi network (see the Connect the Speaker to Wi-Fi section on page 5). If the speakers have been connected to the local Wi-Fi network before then they will automatically connect. 2. Press and open the Muzo Player app icon. 3. Observe the Muzo Player app DEVICE LIST screen to see all the displayed speakers. 4. Press and hold a speakers icon. Figure 43 Solo Mode 5. Drag it below the dotted line and release. This will separate the speaker and put it into single mode a.k.a. Solo Mode (see Figure 43 Solo Mode). To play the same speaker configuration, just shut all the speakers and the Muzo Player app OFF and then turn ON all the speakers and the Muzo Player app the next time when both are used. The Muzo Player app will remember the speaker configuration when turned OFF. To play a different speaker configuration or use them with a different device, unlink the desired speakers before turning them all OFF and the Muzo Player app. If the user forgot to unlink the desired speakers before turning them all OFF and the Muzo Player app, turn ON all the speakers and the Muzo player app then unlink the desired speakers or press the Reset button on the back of the speaker. 17 UGO Wi-Fi Speaker User Manual Version 1.0

15. Troubleshoot Problem Possible Causes Solution Additional Speakers Not Connecting. Bluetooth Device Fails to Pair with the Speaker. iheartradio App Fails to Load. Muzo Player App Fails to Respond. Multi-Room Mode Setup but Additional Speakers Not Connecting. Muzo Player App s Search Speed for Music Stored on the Smartphone or Tablet is Slow or Non-Responsive. Spotify App Fails to Play Audio. Wi-Fi Buffering is Ongoing. Wi-Fi Unable to Connect. One or More Speakers ON and Connected. Speaker is Already Connected to Wi-Fi. iheartradio App is Not Properly Operating. Muzo Player App is Not Properly Operating. A Previously Connected Speaker Fails to Automatically Connect to the Muzo Player App. A Large Number of Other Operating Apps on the Smartphone or Tablet. Muzo Player App is Not Properly Operating. Spotify App is Not Properly Operating. Bad Quality Audio Source. Network Keeps Dropping. Selected Speaker Still Linked to Another Speaker Wi-Fi Router is Connecting at 5.0 GHz. Wi-Fi Router is Using Enterprise Mode of WPA or WPA2 Encryption. Wi-Fi Router has Disabled IGMP (Internet Group Management Protocol). Turn Other Speakers OFF Before Attempting the Connection. Once Connected the Speaker will Remember the Network. Turn OFF Wi-Fi or Remove the Speaker from the Wi-Fi Signal Range and Turn the Speaker OFF. Then Turn the Speaker ON, Select the Bluetooth Mode and the Bluetooth Device Will Pair and Connect to the Speaker (See Connect the Speaker to a Bluetooth Device Section on Page 12). Restart the Muzo Player App and Reopen the iheartradio App. Shut OFF the Muzo Player App then Restart the Smartphone or Tablet. Reopen the Muzo Player App. Unlink ALL Speakers in Multi-Room Mode Then Turn ON the Speaker That Was First Connected to the Muzo Player App. Push the Reset Button on the Back of the Speaker and Follow the Steps of Reconnecting the Selected Speaker (see Connect the Speaker to Wi-Fi section on page 5). Turn OFF the Other Nonessential Operating Apps. Restart the Smartphone or Tablet and Reopen Muzo Player App. Unblock the Wi-Fi Connection on the Smartphone or Tablet. Ensure the Smartphone or Tablet is Connected to the Muzo Player App by Wi-Fi. Also Setup a Premium Spotify Account. Try a Different Audio Source. Move Closer to Router or Install a Wi-Fi Repeater. Turn ON the Other Linked Speaker and Unlink the Two Speakers. Another Solution, Press the Reset Button on the Back of the Speaker. Change to 2.4 GHz Band. The Speaker Does Not Support Enterprise Encryption Mode (EEM). Either Disable EEM or Change the Wi-Fi Router. Enable IGMP on the Wi-Fi Router. For more Muzo Player app information, visit the Muzo Player app website: http://www.muzohifi.com/app/ For more TuneIn app information, visit the TuneIn website: https://beta.tunein.com/ For more iheartradio app information, visit the iheartradio website: https://www.iheart.com/ For more Spotify app information, visit the Spotify website: https://www.spotify.com/us/ If further assistance is needed, contact UGO at info@ugospeakers.com 18 UGO Wi-Fi Speaker User Manual Version 1.0

16. Technical Specifications Speaker Drivers: One 15W Subwoofer (3.0 ) and two 5W Tweeter (1.75 ) Channel: 2.1 Sound System Sensibility: > 80 DB+ / -3 DB Product Size: 270x84x135 MM Net Weight: 2.1 KG Gross Weight: 2.6 KG Power Adaptor: AC Input: 100-240V/0.6A, DC Output: 15V/2A Battery: Three 18650 Li-ion Rechargeable Cells in Series, 2600mAh each, Total up to 7800mAh Frequency Response: 80 20 khz Available Song Formats: MP3, WMA, WAV, APE <=48K, FLAC <=48K Play Time: 10 20 Hours Charge Time: 4 Hours Figure 44 UGO Wi-Fi Speaker 17. Warranty and Replacement Policy UGO Speakers offer a 12 month limited warranty against manufacturer s defects. Viewing the FAQ and Troubleshooting Guide on the UGO website UGOSPEAKERS.COM can solve most problems. If a solution is not found then contact UGO at info@ugospeakers.com and provide a detailed description of the issue and the steps taken to correct it. If UGO cannot solve the issue then return the speaker to UGO for inspection. If UGO determines the speaker is defective then it will be repaired or replaced. Warranty void if the spe eaker has been opened or tampered. Do NOT attempt to fix the speaker yourself. 19 UGO Wi-Fi Speaker User Manual Version 1.0