Level 4 NVQ Qualifications in Business & Administration

Level 4 NVQ Qualifications in Business & Administration Qualifications available Level 4 NVQ Certificate in Business & Administration Level 4 NVQ Diploma in Business & Administration (Please note that this is a credit-based qualification. The difference between the Certificate and Diploma is the size of the qualification, not the level of difficulty.) Credits You must achieve a minimum of 30 credits for the Certificate, or 39 credits for the Diploma, across a range of units To achieve the qualification (Certificate) 10 credits (minimum) from Group B Optional Units 20 credits at Level 4 To achieve the qualification (Diploma) 19 credits (minimum) from Group B Optional Units 27 credits at Level 4 Who is it for? People who have some for supervising staff and for implementing and monitoring administrative functions and services in the public or private sector (eg office managers, administration team leaders, personal assistants, business development executives). How is it delivered and assessed? Don t want the full qualification? This is a competence-based qualification and can be delivered and assessed in a style to suit you. We will agree suitable times to observe you in your role and assessment methods will be agreed with you at the outset. If required, we can deliver workshops off site or in the work to accommodate your specific needs. This qualification is internally assessed and quality assured by Catalyst QA staff, and externally quality assured by Edexcel. Contact us now and tell us exactly what you need. Contact us at: T: 07817 404193 E: info@catalystqa.net Catalyst QA Ltd 5 Dundalk Court Ossett West Yorkshire WF5 8RJ 1

Level 4 NVQ Qualifications in Business & Administration What are the entry requirements? You need to be aged 16 or over. You must be in a job role that can support achievement of the learning outcomes for the units selected. How long will it take? Until the relevant learning outcomes and assessment criteria have been achieved - typically 3 to 9 months. Timescales will be agreed at the outset. How will I be supported? Your assessor is available to support you in person, by phone, and by email. How much does it cost? This course is designed to suit you so contact us to tell us exactly what you need. There may be other colleagues who would benefit from doing the qualification and we can easily accommodate this. Why choose Catalyst QA? We offer a flexible and streamlined approach that is user-friendly. We use minimal paperwork with our clients. Our team members have worked in industry and as internal and external quality assurers and fully understand your needs. You will have access to relevant source materials to support your achievement of the qualification. If you have special requirements, we are happy to hear from you. When can I start? What can I do afterwards? What is the qualification structure? Now! Please contact us and tell us exactly what you want. Progression routes include: Level 4 Higher Apprenticeship in Business & Professional Administration A range of business and management undergraduate programmes See overleaf. Please also note that the units in these 2 qualifications are exactly the same. The number of credits required for the Diploma qualification is higher. 2

Level 4 NVQ Certificate in Business & Administration 30 credits in total 10 credits (minimum) from Group B Optional Units 20 credits at Level 4 (Level 4 units are shaded for ease of location) Please note the barred combinations these are too similar to be undertaken together. Group A Mandatory Units (minimum 20 credits) 1 Manage and be accountable for own performance in a 4 3 business 2 Evaluate and improve own performance in a business 4 4 3 Support the purpose and values of an organisation 4 3 4 Support sustainability in a business 4 3 5 Assess, manage and monitor risk in a business 4 4 6 Communicate in a business 4 3 Group B Optional Units (minimum 10 credits) B1: Work Responsibilities 7 Evaluate and solve business problems 4 6 8 Make decisions in a business 4 4 9 Negotiate in a business 4 7 B2: Business Support Services 10 Manage an office facility 4 6 11 Propose and design administrative services 4 8 12 Prepare, co-ordinate and monitor operational plans 4 6 13 Implement, monitor and maintain administrative services 4 7 B3: Project Management 14 Contribute to running a project 3 5 15 Manage a project 5 10 3

B4: Events and Meetings 16 Plan and organise an event 3 4 17 Co-ordinate an event 3 4 18 Plan and organise meetings 3 5 19 Organise business travel or accommodation 3 5 20 Evaluate the organisation of business travel or 3 2 accommodation 21 Chair meetings 4 4 B5: Communications 22 Develop a presentation 3 3 23 Deliver a presentation 3 3 B7: Customer Service 24 Deliver, monitor and evaluate customer service to 3 3 internal customers 25 Deliver, monitor and evaluate customer service to 3 3 external customers 26 Use customer service as a competitive tool 3 8 27 Monitor and solve customer service problems 3 6 28 Plan, organise and control customer service operations 4 10 B7: Manage Information and Data 29 Support the design and development of an information 3 7 32 system 30 Monitor information systems 3 7 31 Analyse and report data 3 6 32 Design and develop an information system 4 7 29 33 Manage and evaluate an information system 4 6 B8: Business Resources 34 Order products and services 3 5 35 Agree a budget 3 4 36 Prepare specifications for contracts 37 Manage budgets 38 Invite tenders and select contractors 5 6 39 Monitor and evaluate contracts 5 6 B9: Innovation and Change 40 Contribute to innovation in a business 4 6 41 Plan change for a team 4 6 42 Plan change across teams 5 6 43 implement, monitor and review change 5 6 B10: Leadership and Management 44 Monitor and review business processes 5 3 45 Recruit staff in own area of 5 4 46 Manage physical resources 4 3 47 Manage the al impact of work activities 48 Develop working relationships with colleagues and 4 4 stakeholders 49 Provide leadership and direction for own area of 50 Support learning and development within own area of 4

Level 4 NVQ Diploma in Business & Administration 39 credits in total 19 credits (minimum) from Group B Optional Units 27 credits at Level 4 (Level 4 units are shaded for ease of location) Please note the barred combinations these are too similar to be undertaken together. Group A Mandatory Units (minimum 20 credits) 1 Manage and be accountable for own performance in a 4 3 business 2 Evaluate and improve own performance in a business 4 4 3 Support the purpose and values of an organisation 4 3 4 Support sustainability in a business 4 3 5 Assess, manage and monitor risk in a business 4 4 6 Communicate in a business 4 3 Group B Optional Units (minimum 19 credits) B1: Work Responsibilities 7 Evaluate and solve business problems 4 6 8 Make decisions in a business 4 4 9 Negotiate in a business 4 7 B2: Business Support Services 10 Manage an office facility 4 6 11 Propose and design administrative services 4 8 12 Prepare, co-ordinate and monitor operational plans 4 6 13 Implement, monitor and maintain administrative services 4 7 B3: Project Management 14 Contribute to running a project 3 5 15 Manage a project 5 10 5

B10: Leadership and Management 44 Monitor and review business processes 5 3 45 Recruit staff in own area of 5 4 46 Manage physical resources 4 3 47 Manage the al impact of work activities 48 Develop working relationships with colleagues and 4 4 stakeholders 49 Provide leadership and direction for own area of 50 Support learning and development within own area of If you are not sure which qualification or units provide the best route for you, please forward a job profile to us outlining the key roles and activities that you perform and we will contact you to discuss our recommendations. Contact us at: T: 07817 404193 E: info@catalystqa.net Catalyst QA Ltd 5 Dundalk Court Ossett West Yorkshire WF5 8RJ 7