DOT MATRIX REMOTE PRINTER SETUP GUIDE HT1927_05282014
TABLE OF CONTENTS Equipment In Box Dot Matrix Printer Equipment Included Dot Matrix Printer [1x] Power Brick and Power Cord [1x1 Cat5 Cable [2x1 Thermal Paper [3x] Assembly Ports Connecting Device Paper Configuration Adopting a Remote Printer Adopting Menu Items to a Remote Printer Adopting Jobs to a Remote Printer Customizing Kitchen Tickets Testing Test Print Test Ticket Self-Test Troubleshooting Identifying the Point of Failure Print Jobs Taking Too Long Remote Printer Network Troubleshooting Page 2 Page 2 Page 2 Page 2 Page 3 Page 3 Page 3 Page 3 Page 4 Page 5 Page 5 Page 6 Page 6 Page 6 Page 6 Page 7 Page 7
EQUIPMENT IN THE BOX DOT MATRIX PRINTER EQUIPMENT INCLUDED DOT MATRIX PRINTER (1X) POWER BRICK & POWER CORD (1X) PRINTER PAPER (3X) CAT5 CABLE (2X) 1
ASSEMBLY PORTS CONNECTING DEVICE 1. Place the remote printer at its permanent location 2. Connect the CAT5 Ethernet cable to the remote printer and then to an Ethernet jack or Harbortouch router 3. Connect the power cable first to the printer and then to a power outlet 4. The power indicator will be lit if power is received 5. Power on the remote printer using the power switch on the bottom right corner of the front plate PAPER 1. Place the impact paper roll into the top of the remote printer feeding from underneath the roll 2. Pull 2-3 inches of paper past the paper cutter and close the lid 3. Press feed to advance the paper 2
CONFIGURATION ADOPTING A REMOTE PRINTER 1. From the server station, select Manager > Printers 2. Select the first available virtual printer 3. Select Adopt (Only do this on the server station. Do not adopt the remote printer on every station) 4. Enter the following value for the first remote printer on a network: 192.168.213.201 Continue numerically for each remote printer after the first, i.e., 192.168.213.202 then 192.168.213.203 5. Select Adopt 6. Ensure the printer speed is set to Epson Dot Matrix 7. Ensure Printer width is set to 33 ADOPTING MENU ITEMS TO A REMOTE PRINTER 4. Select any item on the left column that needs to be added (click View All to see menu items adopted to other printers) 5. Select the right arrow to add items to this printer ADOPTING JOBS TO A REMOTE PRINTER 4. Select Allowed Jobs 5. All job roles will be displayed. Items will send to this printer when added by the checked job roles. 3
CONFIGURATION (CONTINUED) CUSTOMIZING KITCHEN TICKETS Print Order 4. Select the print order appropriate to the merchant s needs: Item Group (Common for fine dining kitchen tickets) Person (Common for casual dining or fine dining expediter tickets) Order Entry (Common for counter service) 5. Select the method of separation appropriate to the merchant s needs Delivery Information on Ticket 4. Select All from the dropdown menu to print customer information on remote tickets 5. Select Manager > Jobs 6. Select Edit 7. Select Automatically print delivery information when transferred *This will automatically print delivery information for the driver on the remote ticket Toggle Void Slips 4. Select Print Void Slips *This will print void slips for all voided orders Barcodes on Tickets 4. Select Include barcode for fast ticket recall on Kitchen Prints *This will allow tickets to be recalled automatically by scanning a barcode printed on the remote ticket 4
CONFIGURATION (CONTINUED) CUSTOMIZING KITCHEN TICKETS (CONTINUED) Section name on Tickets 4. Select Print Section Name to print the section at the top of the ticket Guest Options 4. Select Print number of guests on Kitchen Prints 5. Select Print Seat Position next to each item to indicate which item belongs to which seat Roll Up Quantities 4. Select Roll-up quantities to combine multiples of a menu item on one line Print Line Items Separately 4. Select Advanced 5. Select Print individual line items separately to print a ticket for each menu item TESTING TEST PRINT 2. Select the configured virtual printer 3. Select Test Print This should print Harbortouch Test String on a new ticket 5
TESTING TEST TICKET 1. Create a new ticket by selecting an item 2. Select OK 3. Verify that a ticket printed at the remote printer SELF-TEST 1. Using a small tool such as a pen, press and hold the small button in the back of the remote printer 2. After several seconds a sheet of paper should print This printout is the self-test. It will list the firmware and serial numbers at the top of the printout. This is useful to check the capabilities of the printer independent from any sort of software interface. TROUBLESHOOTING IDENTIFYING THE POINT OF FAILURE If there are issues during any of the steps above, perform the following steps until the point of failure is identified. 1. Power off the printer using the power switch on the front plate. While the printer is powered off, reseat the power cable and the serial cable to ensure each have a secure connection. To do this, unplug the cables, wait 5 seconds, and then re-attach the cables. 2. Power on the remote printer 3. Ensure the power light is lit and paper feeds when Feed is pressed 4. Connect the power adapter to a different power source. If possible, switch the power cable with a working printer of the same model to confirm the cable and adapter are working without issue. 5. Perform a self test (see instructions above) 6. Select Manager > Printers 7. Select the virtual printer 8. Select Test Print 9. Return to the ticket screen. Select a ticket, add an item that is assigned to the remote printer, and select OK If you follow these steps and are unable to determine the point of failure, please contact your support team for further assistance. 6
TROUBLESHOOTING (CONTINUED) PRINT JOB TAKING TOO LONG If there is an unusually long delay between sending print jobs and the tickets printing, add the following target command to each station. *A mouse and keyboard are required for this 1. Exit to Windows Desktop 2. Right-click on the workstation icon and select properties 3. In the Target field, add the following line to the end of the existing text: --poll-frequency 3000 (include a space and the dashes as shown) 4. Select OK 5. Launch the Workstation application 6. Complete a Test Print (See Test Print above) PRINT JOB TAKING TOO LONG 1. Select Manager> Printers 2. Select the virtual printer 3. Select Adopt 4. Ensure the IP Address entered matches the sticker on the Remote Printer 5. Select Windows Start then select Run 6. Enter cmd to launch the command prompt 7. Enter ping followed by a space and the IP address: ping 192.168.213.201 8. If the printer does not return the ping and displays request timed out conduct a self test (see instructions above) 9. If the self test displays the same IP, check the POS station s IP address (This can be found on the Brain application or the lower left corner of the sign in screen) 10. If either device has an IP address which does not start with 192.168.213., ensure the devices are connected directly to the Harbortouch Router. If you follow these steps and are unable to determine the point of failure, please contact your support team for further assistance. 7