HulloMail for Apple iphone Paid-for Version 2.1.X User Guide
Contents Getting Started 3 Requirements 3 About HulloMail for Apple iphone 4 Sign up to HulloMail on your Apple iphone 5 Accessing HulloMail on your Apple iphone 6 Your Messages 7 Listen to a message 7 Switch between earpiece and speaker while listening to a message 8 Invite a friend to HulloMail 9 Copy a message to your email address 10 Mark a message as unread 11 Reload the content of a single message 12 Reply to a message via SMS 13 Call back the contact who left you a message 14 Delete a single message 15 Edit multiple messages 16 Scribe 17 Send a Hullo 18 Reply to a message by Hullo 19 Post a voice message on Facebook 20 Share a voice message on Facebook 21 Share a voice message via Email 22 Your Settings 23 Speaker and Auto-Play 23 Connect HulloMail to your Facebook account 24 Your Settings - In-App Store 25 Purchasing SMS Notification via the In-App Store 25 Your Settings - Voicemail 26 Turn missed call notifications on or off 26 Activate or Deactivate HulloMail as your voicemail service 27 Check your messages by calling in 28 Your Settings - Greetings 29 Record a Personal Greeting 29 Use the Standard Greeting and record your name 30 Record an Individual Greeting 31 Your Settings - Notification 32 SMS Notifications 32 Manage your push notifications 33 Your Settings - Access Control 34 Change your access settings 34 Your Settings - Account 35 Change your HulloMail Password 35 Change your HulloMail PIN 36 Change your first and last name, phone network and contract 37 Your Settings - About 38 FAQs and Terms 38 Support 39 Service Termination 40
Getting Started Getting Started Requirements 1. Apple iphone (OS 3.0 at least), ipad 2. Live in the UK, US or Ireland 3. Have a valid mobile phone number supported by HulloMail 4. Using your mobile with a monthly plan* 5. Wireless service plan that includes internet access 6. 750 KB of available application memory *: Except for GiffGaff subscribers. 3
Getting Started About HulloMail for Apple iphone Who are we? There s no press 1 to hear your new messages, there s no press 3 to delete and there s no waiting to hear your voicemails one by one ultimately there s no excuse for sticking with standard voicemail services because HulloMail gives you the only aspect of voicemail you need: the voice. You will hear your voicemails directly without the waiting around - it s uncomplicated and hassle-free, so what are you waiting for? How are we different? You know who s left you a voicemail. Instantly: You probably have a lot of friends. Or perhaps you don t [never mind]. Either way, it s nice to know who s trying to reach you - the HulloMail app ensures that you can see whom your voicemails are from straight away, right there on the screen, without any inconveniences. What do we have to offer? Individual Greetings: It s pretty much a given that there are things you can say to your partner that you couldn t exactly say to your boss. Once you ve sorted out the social boundaries there, you have the ability to record different greeting messages for them and the rest of your friends and family - which you can tailor to suit and personalise for each relationship! Trick your friends into thinking you ve answered the call (particularly entertaining), or perhaps record yourself singing? Maybe not. Be creative! The Hullo feature: Ever had a daunting feeling about a phone conversation you just can t be bothered to have? You only want to congratulate your friend on their pay rise, not discuss it at length it s much simpler to leave a short recorded message, a Hullo, on their Facebook wall or in their email inbox. Do not despair if your friends don t have the HulloMail app, they can still get your special message via email. Access Control: Your messages are varied, but there are definitely a few that are very important to you HulloMail gives you the security needed to protect your account against phone-hacking attempts and unauthorised access. You control how your voicemails are retrieved and you decide what notifications you want. You are in the driver s seat Scribe - for our yearly subscribers, we have our voice to text transcription service that offers great products. Get The Gist is a product currently available under Scribe ; transcribing the first 10 seconds of your voicemails so you get the gist of the message before you listen to it. HulloMail SmartVoicemail is currently available for Android, iphone and BlackBerry in the UK, US and Ireland. HulloMail is also available as a free, ad-supported app (but come one, this one s better). 4
Getting Started Sign up to HulloMail on your Apple iphone To register with HulloMail you will need a valid mobile phone number: 1. From the Sign in screen tap Sign up 2. Complete the fields 3. Tap Submit Address Book Note: In order to activate call forwarding on your Apple iphone, you will be prompted to call the HulloMail Activate contact in your address book. 5
Getting Started Accessing HulloMail on your Apple iphone To access you will need to sign up to the service (see page 5). Once you have signed in, you will only need to sign in again if you choose to sign out. 1. Enter your phone number 2. Enter your password 3. Choose your country 4. Press Sign in 6
Your Messages Your Messages Listen to a message To listen to a message such as a voicemail, Hullo or simply view your missed calls: 1. On the central message list screen tap a message 2. Tap the Play button on the message detail screen 7
Your Messages Switch between earpiece and speaker while listening to a message You can quickly switch between earpiece and speaker while you are listening to a message: 1. On the central message list screen tap the message you want to hear 2. Tap Speaker top right on message detail screen 3. Press Play button 8
Your Messages Invite a friend to HulloMail You can send an invite to a friend so you can send Hullos back and forth directly to their device: 1. On the central message list screen tap a message 2. Tap the Invite to HulloMail button on the message details screen. This option will only appear if they are not already a HulloMail user 3. Once you have pressed the Invite to HulloMail button, the invite will be sent and you will be notified of this 9
Your Messages Copy a message to your email address You can copy a message (voicemail or Hullo) to your registered email address, it will be sent as an MP3 file in attachment: 1. On the central message list screen tap a message 2. Tap the more options icon bottom left on the message detail screen, to display as shown 3. Tap Copy to my Email 10
Your Messages Mark a message as unread You can mark a message as unread which will update the central message list with an unread status: 1. On the central message list screen tap a message 2. Tap the more options icon bottom left of the message detail screen, to display as shown 3. Tap Mark as Unread 11
Your Messages Reload the content of a single message In the event that a particular message has failed to download, you can manually download the audio file: 1. On the central message list screen tap a message 2. Tap the more options icon bottom left of the message detail screen, to display as shown 3. Tap Reload Message 12
Your Messages Reply to a message via SMS HulloMail SmartVoicemail provides the Reply via SMS feature, which enables you to respond to any missed calls or messages with a simple text message. To reply a voicemail with an SMS message, simply do the following: 1. On the central message list screen tap a message 2. Tap the more options icon bottom left of the message detail screen, to display as shown 3. Tap Reply via SMS 4. You can send the default message to your contact(s), or compose your own. You can also add more recipients to the message, if you wish 13
Your Messages Call back the contact who left you a message You can directly call back the person who left you a message without having to exit the message detail screen: 1. On the central message list screen tap a message 2. Tap the Call Back button on the message detail screen to return the call 14
Your Messages Delete a single message You can delete a message in two different ways: On the message detail screen simply press the bin icon bottom right. On the central message list screen swipe the message you wish to delete and then tap the delete button. 15
Your Messages Edit multiple messages You can either delete or mark multiple messages as read, at the same time: 1. On the central message list screen tap the Edit button top right 2. Select the messages you want to edit 3. Tap the Delete or Mark as Read buttons at the bottom of the screen 4. You can quickly delete all the messages in your account by pressing the More Options icon, bottom right, and selecting Delete All. You also have a Mark all Read option in this action sheet if you prefer to do this. 16
Your Messages Scribe HulloMail s Scribe products convert your voicemails to text, so you can read them directly in the app. In order to access Scribe products, you must first purchase a subscription to HulloMail. This can be done at any point through the in-app store. Scribe products are only available to HulloMail subscribers in the in-app store. Products that are currently available include: Get The Gist - a fully automated Scribe product that converts the first 10 seconds of your voicemail to text, allowing you to read and get the gist of the message before you listen to it. Once purchased, you have total control of how to use Scribe by switching the feature ON/OFF in the Settings area - you may only wish to have Scribe turned on whilst in a meeting, for instance. Important note: Scribe products are purchased on a monthly basis and have a limit of 50 messages per month. Once you reach the message limit, or exceed the 30 days, you will need to purchase the feature again. Scribe is priced at 1.49 (UK), $1.99 (US) and 1.59 (IRE). 17
Your Messages Send a Hullo You can send a Hullo (short voice message) to your contacts: 1. On the central message list screen tap the microphone icon, bottom right 2. On the following screen, to select your recipients tap the + button. You can also type in an email address 3. Once you have selected your recipients, tap Record to begin your Hullo 4. Tap Stop to end your recording, stop will appear once you begin recording 5. You can re-record as many times as you like 6. When you are happy, select Send 18
Your Messages Reply to a message by Hullo You can quickly reply to any message you receive by Hullo. You can send Hullos to other HulloMail users or to any email address 1. On the central message list screen tap the message you want to reply to 2. On the message detail screen tap Reply 3. On the following screen, tap Record to record your reply 4. Tap Stop to end your recording, this will appear once you begin recording 5. When you are happy, tap Send to reply by Hullo 19
Your Messages Post a voice message on Facebook You can now record a new voice message and post it directly on your Facebook wall. Remember to first connect HulloMail to your Facebook account, see page 21 for details on how to do this. 1. On the central message list screen tap the compose button on the bottom right and choose Facebook on the pop up window 2. Write in a message you want to add to your post 3. Tap Record and record your message 4. Tap Stop to end your recording 5. Once you are happy press Share which will appear once you have finished recording 20
Your Messages Share a voice message on Facebook You can now share voice message directly on your Facebook wall. Remember to first connect HulloMail to your facebook account, see page 21 for details on how to do this. 1. On the central message list screen tap the message you want to share 2. On the message detail screen, press the Share button on the bottom of the screen and select Share on Facebook from the action sheet 3. On the pop up window, write in the message you want to add to your post 4. Press the Publish button and you re done! 21
Your Messages Share a voice message via Email You can now share a voicemail via your email directly from the app. 1. On the central message list screen tap the message you want to share 2. On the message detail screen, press the Share button on the bottom of the screen. If you have Facebook Share On, select Share via Email from the action sheet 3. HulloMail will create an email for you with the voice message attached 4. Edit the message if you wish and choose your recipients, then press the Send button, top right 22
Your Settings Your Settings Speaker and Auto-Play You can choose to listen to your messages via speaker or earpiece. In addition, you can configure your messages to play automatically when selected, so no need to press the play button: 1. On the central message list screen tap the Settings button top left 2. You can simply turn Auto-Play and Speaker On or Off, depending on your preference 3. This action is automatic and does not need to be saved. To return to the central message list screen tap Messages top left 23
Your Settings Connect HulloMail to your Facebook account In order to be able to start using the facebook sharing features, you must first connect HulloMail with your Facebook account. This easy to do and can be turned on or off at any time. 1. On the central message list screen press the Settings button 2. Turn on Facebook share 3. Fill in your Facebook login details and press the Log in button 4. Press the Allow button so HulloMail can access your facebook account. You re ready to start sharing! 24
In-App Store Your Settings - In-App Store Purchasing SMS Notification via the In-App Store You can now purchase SMS Notification via the In-App Store if you are subscribed to HulloMail. Our SMS notification feature ensures you are notified of who left you a message or called you but hung up. To purchase this feature, follow these steps: 1. On the central message list screen press the Settings button 2. Select the In-App Store from the main settings menu, and the select the SMS Notification bundle you re interested in purchasing (30 days or 7 days) 3. You will be taken to a payment screen. Press the Buy Now button 4. itunes will deal with the payment, you may need to enter your itunes password and confirm the purchase 5. Once payment is successful, you will be taken back to the app, where you should now have SMS Notification under Settings > Notification, see page 30 for more details on this 25
Your Settings - Voicemail Your Settings - Voicemail Turn missed call notifications on or off Missed call notifications can be switched on or off depending on your preference: 1. On the central message list screen tap the Settings button 2. Select Voicemail from the menu 3. Change Missed Calls to On or Off 4. To return to the main Settings menu, press the Settings button, top left 26
Your Settings - Voicemail Activate or Deactivate HulloMail as your voicemail service You can activate or deactivate call forwarding to the service: 1. On the central message list screen tap the Settings button 2. Select Voicemail from the menu, then Activate or Deactivate Voicemail 3. Exit the app and call the Activate or Deactivate HulloMail contact in your address book 27
Your Settings - Voicemail Check your messages by calling in You can check your messages by calling your voicemail, useful if you have no data coverage and you want to check your messages: 1. On the central message list screen tap the Settings button 2. Select Voicemail from the main menu 3. Tap the Call Voicemail button Note: The service will ask you for your Voice Access PIN before being able to listen to your messages. You can turn this on in your Access Control settings, detailed on page 34. You can change your PIN under your Account settings, explained on page 32. 28
Your Settings - Greetings Your Settings - Greetings Record a Personal Greeting You can record a Personal Greeting to be played when someone leaves you a message: 1. On the central message list screen tap the Settings button 2. Select Greetings from the main menu 3. On the Greetings screen, tap Personal to be taken to the record screen, where you can record your Personal Greeting 4. Once you are happy with your greeting, press Save 29
Your Settings - Greetings Use the Standard Greeting and record your name If you prefer to not have a Personal Greeting, you can use the Standard Greeting and just record your name. The Standard Greeting is the default setting when you sign up for the service. 1. On the central message list screen tap the Settings button 2. Select Greetings from the main menu 3. On the Greetings screen, tap Standard. This will already be selected if no Personal Greeting is available 4. To record your name, tap on the Recorded Name button to be taken to the Record screen 5. Once you re happy, tap the Save button 30
Your Settings - Greetings Record an Individual Greeting You can now assign a different greeting for every contact on your phone: 1. On the central message list screen tap the Settings button 2. Select Greetings from the main menu. You will see a new Individual Greetings setting to press 3. To add a new contact press the + button or type in their name 4. Once you have selected a contact, tap Record and record your greeting 5. Tap Stop to end your recording 6. Once you are happy press Save which will appear once you have finished recording 7. You can also record a greeting directly from the message detail screen, by pressing the More Options icon and selecting Record Greeting 31
Your Settings - Notifications Your Settings - Notification SMS Notifications You can choose how you want to be notified of new messages, Hullos and missed calls, SMS and Push. Note that you must first purchase SMS Notifications from the In-App Store, see page 23 for details on how to purchase this feature. Once you have purchased SMS Notification: 1. On the central message list screen tap the Settings button 2. Tap Notification from the main menu 3. Switch SMS ON or OFF, whichever you prefer 32
Your Settings - Notifications Manage your push notifications The default notification setting is push. To check, or change back to push notifications, you will need to: 1. On the central message list screen tap the Settings button 2. Tap Notification from the main menu 3. Tap Apple Push, where you will be given more instructions of how to change this configuration through your device settings screen 4. We recommend for normal operation that Sounds, Alerts and Badges are set to ON 33
Your Settings - Access Control Your Settings - Access Control Change your access settings Our Access Control feature, available to HulloMail SmartVoicemail subscribers provides you with a mechanism to prevent and detect phone-hacking. 1. On the central message list screen tap the Settings button 2. Tap Access Control from the main settings 3. Voice Access: Allows you to set call access to your voicemail on/off, eliminating unauthorised access to your voicemails by phone-hacking 4. Enforce PIN: Ensures your voicemail is highly protected from phone-hacking if you use Voice Access. If you turn this off, we recommend using Notify of Access 5. Web Access: Access your messages online via the My HulloMail web portal. Useful when travelling or even when you misplace your phone 6. Notify of Access: This setting will notify you each time your messages are accessed via Voicemail Access or Web, providing immediate detection of any unauthorised access 34
Your Settings - Account Your Settings - Account Change your HulloMail Password You can modify the password you use to access the service: 1. On the central message list screen tap the Settings button 2. Tap Account from the main menu, followed by Password, PIN 3. Type in your Old Password 4. Type in your New Password 5. Re enter your New Password 6. Tap the Save button 35
Your Settings - Account Change your HulloMail PIN You can change your Voice Access PIN, which is required to listen to your messages when calling in: 1. On the central message list screen tap the Settings button 2. Tap Account from the main menu, followed by Password, PIN 3. Type in your new Voice PIN 4. Confirm your new Voice PIN 5. Tap the Save button 36
Your Settings - Account Change your first and last name, phone network and contract You can change your personal details via the app: 1. On the central message list screen tap the Settings button 2. Tap Account from the main menu, followed by Personal Details 3. Type in your First Name 4. Type in your Last Name 5. Tap Phone Network to select your network from the list 6. Tap Network Contract to select your contract type from the list 7. Tap the Save button 37
About Your Settings - About FAQs and Terms You can access the service FAQs and Terms from the About screen: 1. On the central message list screen tap the Settings button 2. Tap About from the main menu 3. Tap FAQ or Terms buttons for app specific FAQs and terms 38
About Support Service support can be accessed directly from the app: 1. On the central message list screen tap the Settings button 2. Tap About from the main menu 3. Tap the Support button to view support contact details and web access 39
About Service Termination Should you wish to terminate your account, you need to follow this process: 1. On the central message list screen tap the Settings button 2. Tap About from the main menu 3. Tap the Service Termination button on the About screen 4. Follow the instructions and call the Deactivate HulloMail contact from your phone s address book 5. Return to Service Termination screen 6. Press Close Account 7. Termination is complete, delete the app from your device 40