SYSTEM REQUIREMENTS SNOW PRODUCTS. Document date

SYSTEM REQUIREMENTS SNOW PRODUCTS Document date 2017-12-13

CONTENTS SNOW LICENSE MANAGER (8.X)... 4 DEPENDENCIES ON OTHER SNOW PRODUCTS... 4 CLIENT REQUIREMENTS... 5 Administration Tool requirements (Windows application only)... 5 Web client requirements... 5 SERVER REQUIREMENTS... 6 Server recommendations for up to 1,000 units... 6 Server recommendations for 1,000 5,000 units... 7 Server recommendations for 5,000 30,000 units... 9 Server recommendations for 30,000 100,000 units... 11 SNOW AUTOMATION PLATFORM... 13 SERVER REQUIREMENTS... 13 Server recommendations for up to 1,000 users... 13 Server recommendations for 1,000+ users... 15 CLIENT REQUIREMENTS... 16 Web client requirements... 16 SNOW DEVICE MANAGER 5... 17 CLIENT REQUIREMENTS... 17 SDM Manager... 17 SDM Self Service... 17 Snow Mobility Manager... 17 SERVER REQUIREMENTS... 18 On-premise Standard server recommendations... 18 On-premise Distributed server recommendations... 19 On-premise Clustered server recommendations... 21 SNOW INVENTORY SERVER (5.X)... 24 Application Server (Master Server)... 24 Application Server (Service Gateway)... 24 Database server... 24 Admin Console (Windows application only)... 25 Snow Mobile Information Server (Mobile Inventory, optional)... 25 SNOW INVENTORY AGENTS... 26 Snow Inventory 5 Agent for Windows... 26 Snow Inventory 5 Agent for Unix... 27 Snow Inventory 5 Agent for macos... 27 Snow Inventory 5 Agent for Linux... 28 Snow Inventory 5 Oracle Scanner... 29 SNOW INVENTORY CLIENTS... 30 Snow Inventory Client for Windows 3.7... 30 Snow Inventory Client for Unix 2.0... 31 Snow Inventory Client for OS X 2.3... 31 Page 2 of 44

Snow Inventory Client for Linux 1.9... 32 Snow Inventory Oracle Scanner 2.3... 33 SNOW INTEGRATION MANAGER 5.6... 34 SNOW INTEGRATION MANAGER REQUIREMENTS... 34 SNOW INTEGRATION CONNECTOR REQUIREMENTS... 34 Third party Inventory Tools... 34 Virtual and Terminal Server environments... 37 MDM/EMM Tools... 38 Data Exchange... 39 Cloud Services... 40 SNOW FOR SERVICENOW... 41 SNOW FOR SERVICENOW 2.0... 41 SNOW FOR SERVICENOW EXPRESS... 42 SNOW OPTIMIZER FOR SAP SOFTWARE... 43 SNOW DISTRIBUTION 5.5... 44 DISTRIBUTION POINT (FILE SERVER) REQUIREMENTS... 44 CORE SERVICE... 44 DISTRIBUTION MANAGER... 44 DATABASE SERVER... 44 Page 3 of 44

SNOW LICENSE MANAGER (8.X) These recommendations span minimum, midpoint and high-end scenarios for server installations of Snow License Manager. Regardless of the used inventory solution, Snow Inventory Server needs to be installed as the inventory data source for Snow License Manager. All external inventory data sources need to report to Snow Inventory via Snow Integration Manager. For specific hardware requirements, review the installation profiles to determine which profile best fits the number of inventoried client computers and mobile devices in the environment. All profiles described in this document refer to resources dedicated to Snow Software environments without third party systems or software (other than OS and SQL Server) running on the same hardware. DEPENDENCIES ON OTHER SNOW PRODUCTS To utilize certain features in Snow License Manager, the following Snow products are required to be installed. Feature Oracle support Web application metering Virtual Desktop Infrastructure detection Virtual Desktop Access licensing Mobile SAM Microsoft Office 365 Active Directory Discovery Transport of inventory data from Snow Inventory clients over HTTP Use of external inventory data sources Requirement Snow Inventory 5 Agent for Windows or Snow Inventory Client for Windows, version 3.5 (or higher) Snow Inventory 5 Agent for Windows or Snow Inventory Client for Windows, version 3.5 (or higher) Snow Inventory Server 5 or Snow Inventory Data Receiver (IDR)*, version 2.1 (or higher) Snow Inventory 5 Agent for Windows or Snow Inventory Client for Windows, version 3.7 (or higher) Snow Integration Manager** Snow Integration Manager and the Snow Integration Connector for Microsoft Office 365 Snow Inventory Server 5.1.5 (or higher) or Snow Inventory Data Receiver (IDR)*, version 2.1 (or higher) Snow Inventory Server 5 or Snow Active Directory Discovery Service Snow Inventory Server 5 or Snow Inventory Data Receiver (IDR)*, version 2.1 (or higher) Snow Integration Manager** * When installing the IDR, you will be asked to enter the host name of Snow License Manager (SLM endpoint). If required, you can change the host name later on by using the Snow Inventory Data Receiver Configuration (IDRConfig.exe). ** For information on available integration connectors, refer to separate documentation for the Snow Integration Manager, which is available for download at www.snowsoftware.com/int/download. Page 4 of 44

CLIENT REQUIREMENTS ADMINISTRATION TOOL REQUIREMENTS (WINDOWS APPLICATION ONLY) Operating system One of the following: Microsoft Windows Vista, 7, 8, 8.1 or 10 Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2, 2016 4 GB or greater Installed software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 WEB CLIENT REQUIREMENTS Operating system Internet browser Browser specific requirements One of the following: Microsoft Windows Apple Mac OS X Internet Explorer, version 11 or higher Microsoft Edge, version 38 or higher Mozilla Firefox, version 52 or higher Apple Safari, version 10 or higher Google Chrome, version 57 or higher JavaScript and cookies enabled Page 5 of 44

SERVER REQUIREMENTS SERVER RECOMMENDATIONS FOR UP TO 1,000 UNITS This profile applies for: 1-1,000 inventoried client computers and mobile devices registered in the platform. SERVER SOFTWARE ENVIRONMENT Snow License Manager Snow Inventory SQL Server Server 1 (physical or virtual) X X X SERVER Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016 Express editions not supported Case sensitive collations not supported The Snow Inventory database and the Snow License Manager database need to use the same collation. Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 or 2016 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368 (KB980368 is included in Microsoft Windows Server 2008 R2 SP1). Processor Disk Network card Single Xeon 2.4 GHz Quad Core or equivalent 20 GB free space minimum 8 GB or greater 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database. Server configuration Database configuration To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. SQL Server authentication must be enabled. SQL server COMPATIBILITY_LEVEL must be 100 or greater. Page 6 of 44

SERVER RECOMMENDATIONS FOR 1,000 5,000 UNITS This profile applies for: 1,000-5,000 inventoried client computers and mobile devices registered in the platform. SERVER SOFTWARE ENVIRONMENT Snow License Manager Snow Inventory SQL Server Server 1 (physical or virtual) X X Server 2 (physical or virtual) X APPLICATION SERVER Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 or 2016 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368 (KB980368 is included in Microsoft Windows Server 2008 R2 SP1). Processor Disk Network card Single Xeon 2.4 GHz Dual Core or equivalent 20 GB free space minimum 8 GB or greater 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. Server configuration To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. Page 7 of 44

DATABASE SERVER Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016 Express editions not supported Case sensitive collations not supported The Snow Inventory database and the Snow License Manager database need to use the same collation. Operating system Microsoft Windows Server 2008 x64, 2008 R2, 2012, 2012 R2, or 2016 Processor Disk configuration Installed software Network card Database configuration Single Xeon 2.0 GHz Quad Core or equivalent 50 GB free space minimum Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database. 8 GB or greater 100/1000 Mbit Ethernet SQL Server authentication must be enabled. SQL server COMPATIBILITY_LEVEL must be 100 or greater. Page 8 of 44

SERVER RECOMMENDATIONS FOR 5,000 30,000 UNITS This profile applies for: 5,000-30,000 inventoried client computers and mobile devices registered in the platform. SERVER SOFTWARE ENVIRONMENT Snow License Manager Snow Inventory SQL Server Server 1 (physical or virtual) X Server 2 (physical or virtual) X Server 3 (physical) X APPLICATION SERVER (SNOW LICENSE MANAGER) Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 or 2016 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368 (KB980368 is included in Microsoft Windows Server 2008 R2 SP1). Processor Disk Network card Single Xeon 2.0 GHz Quad Core or equivalent 30 GB free space minimum 16 GB or greater 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. Server configuration To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. Page 9 of 44

INVENTORY SERVER (SNOW INVENTORY) Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2, or 2016 Processor Disk Network card Single Xeon 2.0 GHz Quad Core or equivalent 30 GB free space minimum 8 GB or greater 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 Server configuration To enable Snow Inventory agents to communicate with the server, a port (any) needs to be opened and specified (port 443 is recommended). To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. DATABASE SERVER Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016 Express editions not supported Case sensitive collations not supported The Snow Inventory database and the Snow License Manager database need to use the same collation. Operating system Microsoft Windows Server 2008 x64, 2008 R2, 2012, 2012 R2, or 2016 Processor Disk configuration Installed software Network card Database configuration Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database. 24 GB or greater 100/1000 Mbit Ethernet SQL Server authentication must be enabled. SQL server COMPATIBILITY_LEVEL must be 100 or greater. Page 10 of 44

SERVER RECOMMENDATIONS FOR 30,000 100,000 UNITS This profile applies for: 30,000-100,000 inventoried client computers and mobile devices registered in the platform. For 100,000 or more inventoried client computers please consult Snow Software for best architecture and specifications. SERVER SOFTWARE ENVIRONMENT Server 1 (physical or virtual) Server 2 (physical or virtual) Server 3 (physical) Snow License Manager Snow Inventory SQL Server X X X APPLICATION SERVER (SNOW LICENSE MANAGER) Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 or 2016 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368 (KB980368 is included in Microsoft Windows Server 2008 R2 SP1). Processor Disk Network card Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum 32 GB or greater 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. Server configuration To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. Page 11 of 44

INVENTORY SERVER (SNOW INVENTORY) Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2, or 2016 Processor Disk Network card Single Xeon 2.0 GHz Quad Core or equivalent 200 GB free space minimum 32 GB or greater 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 Server configuration To enable Snow Inventory agents to communicate with the server, a port (any) needs to be opened and specified (port 443 is recommended). To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. DATABASE SERVER Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016 Express editions not supported Case sensitive collations not supported The Snow Inventory database and the Snow License Manager database need to use the same collation. Operating system Microsoft Windows Server 2008 x64, 2008 R2, 2012, 2012 R2, or 2016 Processor Storage (not including OS storage and temp database) Installed software Network card Database configuration 2 x Xeon 2.0 GHz Quad Core or equivalent 600 GB high performance storage (HP IO Accelerator or equivalent) Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database. 64 GB or greater 100/1000 Mbit Ethernet SQL Server authentication must be enabled. SQL server COMPATIBILITY_LEVEL must be 100 or greater. Page 12 of 44

SNOW AUTOMATION PLATFORM Automation Platform can potentially face every user in the company, making a wide range of services available for request. With low usage, where few users browse the interface and few workflows are run, the server will not need many resources. When the number of users and executed workflows increases, so does the load on the server. With high load it may be required to deploy additional resources, and eventually to split the components of the Automation Platform onto different servers (web and Workflow Engine). Automation Platform supports changing the configuration after the product has been installed. Consult Snow Software for more information when tuning the environment. SERVER REQUIREMENTS SERVER RECOMMENDATIONS FOR UP TO 1,000 USERS This profile applies for: 1-1,000 users SERVER SOFTWARE ENVIRONMENT Snow Automation Platform SQL Server Server 1 (physical or virtual) X X SERVER Database requirements Microsoft SQL Server 2008, 2008 R2, 2012, 2014, 2016 (MS SQL Express 2008 or higher can be used in test environments) SQL Management Tools SQL Server Browser must be enabled User performing the installation must have permission to create databases and create logins on the database server. Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012, 2012 R2, 2016 Processor Disk Network card Single Xeon 2 GHz Quad Core or equivalent 20 GB free space minimum 4 GB or greater 100/1000 Mbit Ethernet Page 13 of 44

Installed software Additional requirements Microsoft PowerShell 3.0 (not included in Windows Server 2008 R2 or older) Microsoft.NET Framework 4.5 The server role Web server is required. The feature AD DS and AD LDS Tools is required. Verify that Active Directory module for Windows PowerShell is enabled. The web role service Security is required, including Windows Authentication. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters Windows Authentication must be enabled. WebDav must be disabled. PowerShell scripts must be enabled in both x86 and x64 mode. AD service accounts to run workflows and web application. An AD security group for administrative access to the Automation Platform. A SQL Alias pointing to the SQL database server Page 14 of 44

SERVER RECOMMENDATIONS FOR 1,000+ USERS This profile applies for: 1,000+ users SERVER SOFTWARE ENVIRONMENT Server 1 (physical or virtual) Server 2 (physical) Snow Automation Platform X SQL Server X APPLICATION SERVER (AUTOMATION PLATFORM) Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012, 2012 R2, 2016 Processor Disk Network card Installed software Additional requirements 2 x Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum 32 GB 100/1000 Mbit Ethernet Microsoft PowerShell 3.0 (not included in Windows Server 2008 R2 or older) Microsoft.NET Framework 4.5 The server role Web server is required. The feature AD DS and AD LDS Tools is required. Verify that Active Directory module for Windows PowerShell is enabled. The web role service Security is required, including Windows Authentication. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters Windows Authentication must be enabled. WebDav must be disabled. PowerShell scripts must be enabled in both x86 and x64 mode. AD service accounts to run workflows and web application. An AD security group for administrative access to the Automation Platform. A SQL Alias pointing to the SQL database server Page 15 of 44

DATABASE SERVER Database requirements Microsoft SQL Server 2008, 2008 R2, 2012, 2014, 2016 Express editions not supported Case sensitive collations not supported Operating system Microsoft Windows Server 2008 SP2, 2008 R2, 2012, 2012 R2, 2016 Processor Storage (not including OS storage and temp database) Network card 2 x Xeon 2.0 GHz Quad Core or equivalent 100 GB high performance storage (HP IO Accelerator or equivalent) 64 GB 100/1000 Mbit Ethernet CLIENT REQUIREMENTS WEB CLIENT REQUIREMENTS Internet browser Google Chrome 51.0 or higher Internet Explorer 9 or higher Microsoft Edge 11 or higher Mozilla Firefox 47.0 or higher Safari 10 or higher Page 16 of 44

SNOW DEVICE MANAGER 5 CLIENT REQUIREMENTS SDM MANAGER Operating system One of the following: Microsoft Windows 7, 8 or 10 Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 4 GB or greater Installed software Microsoft.NET Framework 4.5 SDM SELF SERVICE Operating system Internet browser Browser specific requirements One of the following: Microsoft Windows Apple Mac OS X Internet Explorer 9.0 or higher Mozilla Firefox 3.6 or higher Opera 10.0 or higher Apple Safari 5.0 or higher Google Chrome 8.0 or higher JavaScript and cookies enabled SNOW MOBILITY MANAGER Internet browser Browser specific requirements Internet Explorer 11 or higher Microsoft Edge Google Chrome Apple Safari JavaScript and cookies enabled Page 17 of 44

SERVER REQUIREMENTS ON-PREMISE STANDARD SERVER RECOMMENDATIONS This profile applies for: 1-5,000 mobile devices SERVER SOFTWARE ENVIRONMENT Snow Device Manager DB Server Server 1 (physical or virtual) X X SERVER Database requirements Operating system Processor Disk Microsoft SQL Server 2005 or higher MySQL 5.0 or higher Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Network card 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 4.5 The server role Web server is required. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters Firewall configuration Additional requirements The following ports must be open: Inbound: TCP 443 (any source) Outbound: TCP 443 (any destination) Outbound: TCP 2195 (gateway.push.apple.com) Outbound: TCP 5235 (gcm.googleapis.com) An external DNS name for the server, reachable from the internet A valid signed SSL certificate for the external DNS name An SQL database account with permission to Create, Alter, and Use databases A MySQL user account with permission to Create and Modify schema Page 18 of 44

ON-PREMISE DISTRIBUTED SERVER RECOMMENDATIONS This profile applies for: 5,000-10,000 mobile devices Installations where limitation of external data connections is critical and requires splitting over networks such as DMZ and backend. SERVER SOFTWARE ENVIRONMENT Server 1 (physical or virtual) Server 2 (physical or virtual) SDM Gateway X SDM Server X SDM GATEWAY Operating system Processor Disk Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 8 GB or greater Network card 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 4.5 The server role Web server is required. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters Firewall configuration Additional requirements The following ports must be open: Inbound: TCP 443 (any source) Outbound: TCP 443 (any destination) Outbound: TCP 2195 (gateway.push.apple.com) Outbound: TCP 5235 (gcm.googleapis.com) An external DNS name for the server, reachable from the internet Optional: Separate server for the database Page 19 of 44

SDM SERVER Operating system Processor Disk Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Network card 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 4.5 Firewall configuration Additional requirements The following ports must be open: Inbound: TCP 11000 (sdm gateway) An external DNS name for the server, reachable from the internet An SQL database account with permission to Create, Alter, and Use databases DATABASE SERVER (OPTIONAL) Database requirements Operating system Processor Disk configuration Network card Database configuration Microsoft SQL Server 2005 or higher MySQL 5.0 or higher Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Any Linux or Unix distribution with support for MySQL Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum For information on Raid storage configuration - Storage Top 10 Best Practice (http://technet.microsoft.com/en-us/library/cc966534.aspx) 16 GB or greater 100/1000 Mbit Ethernet Initial MySQL or MSSQL setup with username and password Page 20 of 44

ON-PREMISE CLUSTERED SERVER RECOMMENDATIONS This profile applies for installations with the following requirements: Need for scalability with regards to number of domains, devices, and general capacity. Consult Snow Software for best architecture and specifications. SERVER SOFTWARE ENVIRONMENT Load Balancer SDM Gateway SDM Server Server 1 (physical or virtual) X Server 2 (physical or virtual) X Server 3 (physical or virtual) X Server 4 (physical or virtual) X Server 5 (physical or virtual) X LOAD BALANCER Operating system Any Linux or Unix distribution with reliable support for HAProxy * Processor Disk configuration Network card Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater 1Gbit Ethernet Installed software HAProxy * Firewall configuration The following port must be open: Inbound: TCP 443 (any source) * Snow designs, implements, and supports Snow Device Manager using HAProxy for load balancing. Page 21 of 44

SDM GATEWAY Operating system Processor Disk Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Network card 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 4.5 The server role Web server is required. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters Firewall configuration Additional requirements The following ports must be open: Inbound: TCP 443 (any source) Outbound: TCP 443 (any destination) Outbound: TCP 2195 (gateway.push.apple.com) Outbound: TCP 5235 (gcm.googleapis.com) An external DNS name for the server, reachable from the internet SDM SERVER Operating system Processor Disk Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Network card 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 4.5 Firewall configuration Additional requirements The following ports must be open: Inbound: TCP 11000 (sdm gateway) An external DNS name for the server, reachable from the internet An SQL database account with permission to Create, Alter, and Use databases Page 22 of 44

DATABASE CLUSTER Database requirements Operating system Processor Disk configuration Network card Database configuration Microsoft SQL Server 2005 or higher MySQL 5.0 or higher Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Any Linux or Unix distribution with support for MySQL Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum For information on Raid storage configuration - Storage Top 10 Best Practice (http://technet.microsoft.com/en-us/library/cc966534.aspx) 16 GB or greater 100/1000 Mbit Ethernet Initial MySQL or MSSQL setup with username and password Page 23 of 44

SNOW INVENTORY SERVER (5.X) APPLICATION SERVER (MASTER SERVER) Requirements Operating system Microsoft Windows Server 2008 R2, 2012, 2012 R2, or 2016 * Processor architecture Installed software Server configuration x64 (64-bit), Itanium based systems are not supported. Microsoft.NET Framework 3.5 (required for Snow Update Service) Microsoft.NET Framework 4.5 Microsoft PowerShell 4.0 or higher (included in Windows Server 2012 R2 and higher) To enable use of the Transport Layer Security (TLS) 1.2 protocol for SHA512 certificates, install this update for the Windows operating system: https://support.microsoft.com/en-us/help/2973337/sha512-isdisabled-in-windows-when-you-use-tls-1-2 To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. * For server hardware requirements, please follow server recommendations for Snow License Manager. APPLICATION SERVER (SERVICE GATEWAY) Requirements Operating system Microsoft Windows Server 2008 R2, 2012, 2012 R2, or 2016 * Microsoft Windows 7, 8, 8.1, or 10 Processor architecture x64 (64-bit), Itanium based systems are not supported. Installed software Microsoft.NET Framework 4.5 To enable use of the Transport Layer Security (TLS) 1.2 protocol for SHA512 certificates, install this update for the Windows operating system: https://support.microsoft.com/en-us/help/2973337/sha512-isdisabled-in-windows-when-you-use-tls-1-2 * For server hardware requirements, please follow server recommendations for Snow License Manager. DATABASE SERVER Requirements Operating system Microsoft Windows Server 2008 R2, 2012, 2012 R2, or 2016 * Processor architecture x64 (64-bit), Itanium based systems are not supported. Database Microsoft SQL Server 2008 R2, 2012, 2014 or 2016 Express editions not supported Case sensitive collations not supported The Snow Inventory database and the Snow License Manager database need to use the same collation. Database configuration SQL Server authentication must be enabled. * For server hardware requirements, please follow server recommendations for Snow License Manager. Page 24 of 44

ADMIN CONSOLE (WINDOWS APPLICATION ONLY) Operating system Microsoft Windows Server 2008 R2, 2012, 2012 R2, or 2016 Microsoft Windows 7, 8, 8.1, or 10 4 GB or greater Installed software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 SNOW MOBILE INFORMATION SERVER (MOBILE INVENTORY, OPTIONAL) Database requirements Operating system Processor Disk Microsoft SQL Server 2005 or higher MySQL 5.0 or higher Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Network card 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 4.5 The server role Web server is required. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters Firewall configuration Additional requirements The following ports must be open: Inbound: TCP 443 (any source) Outbound: TCP 443 (any destination) Outbound: TCP 2195 (gateway.push.apple.com) Outbound: TCP 5235 (gcm.googleapis.com) An external DNS name for the server, reachable from the internet A valid signed SSL certificate for the external DNS name An SQL database account with permission to Create, Alter, and Use databases A MySQL user account with permission to Create and Modify schema Page 25 of 44

SNOW INVENTORY AGENTS SNOW INVENTORY 5 AGENT FOR WINDOWS Operating system (Embedded and IoT Core versions not supported) Processor architecture Configuration Ports PowerShell scripting support Oracle Scanning Virtual Desktop Infrastructure Virtual application technologies 5) Cloud Application Discovery and Metering (introduced in version 5.2.0) Requirements One of the following: Microsoft Windows Server 2016 1) Microsoft Windows Server 2012 R2 (x64) Microsoft Windows Server 2012 (x64) Microsoft Windows Server 2008 R2 (x64) Microsoft Windows Server 2008 (x86, x64) Microsoft Windows Server 2003 R2 (x86, x64) Microsoft Windows Server 2003 (x86, x64) 2) Microsoft Windows 10 (x86, x64) Microsoft Windows 8.1 (x86, x64) 4) Microsoft Windows 8 (x86, x64) 4) Microsoft Windows 7 (x86, x64) Microsoft Windows Vista (x86, x64) Microsoft Windows XP (x86, x64) x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. The Snow Inventory Agent must be configured to send inventory data to the Snow Inventory Server (Master Server or Service Gateway). Configurable PowerShell 5.1 Both signed and unsigned scripts PowerShell 5.0 Signed scripts only PowerShell 4.x Both signed and unsigned scripts PowerShell 3.x Both signed and unsigned scripts Java Runtime Environment 6.0 (1.6) or higher is required to utilize the Snow Inventory Oracle Scanner. NOTE: Java Runtime Environment 1.7.0_7 must not be used. Supported technologies (protocols): Citrix XenDesktop (RDP) Citrix VDI-in-a-Box (RDP) Microsoft Virtual Desktop Infrastructure (RDP) VMware Horizon View (RDP, PCoIP) Supported technologies: Citrix XenApp Microsoft App-V VMware ThinApp Supported browsers: Google Chrome, version 59 or higher Page 26 of 44

Web application metering 3) Requirements 1) The feature Nano Server is not supported One of the following: Microsoft Windows Server 2016 1) Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2008 Microsoft Windows 10 (x86, x64) 4) Microsoft Windows 8.1 4) Microsoft Windows 8 4) Microsoft Windows 7 Microsoft Windows Vista SP1 Microsoft Windows XP SP3 2) Support for Secure Hash Algorithms (SHA) is not included by default in Windows Server 2003 SP2 and lower. To use certificates based on SHA, install the hotfix KB938397. For details, see Microsoft TechNet - https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/ 3) To fully utilize the metering capability of cloud based applications when using proxy servers, these websites need to be configured to be bypassed from the proxy. Proxies encrypt/scramble the website address and any connectivity going through the proxy will not be metered. 4) RT edition not supported 5) Scanning only. The Inventory agent cannot be virtually installed SNOW INVENTORY 5 AGENT FOR UNIX Requirements Operating system IBM AIX 5.3, 5.4, 6.1, 7.1, 7.2 Solaris 8, 9, 10, 11 HP-UX 11.11, 11.23, 11.31 Installed software Java Runtime Environment 6.0 (1.6) or higher Java Runtime Environment 6.0 (1.6) or higher is also required to utilize the Snow Inventory Oracle Scanner. NOTE: Java Runtime Environment 1.7.0_7 must not be used. SNOW INVENTORY 5 AGENT FOR MACOS Requirements OS Version 10.6, 10.7, 10.8, 10.9, 10.10, 10.11, 10.12, 10.13 1) (10.6 is supported using Snow Inventory Client 2.3) (10.4 and 10.5 are supported using Snow Inventory Client 2.2) Processor architecture Intel x86 (32-bit) Intel x64 (64-bit) 1) Limited scanning of APFS file system and NVMe-disks; Information about free disk space and total disk space is not included in the scan result. The Software inventory is unaffected of this limitation. Additional detection for APFS and NVMe will be included in a later version of Snow Inventory Agent for macos. Page 27 of 44

SNOW INVENTORY 5 AGENT FOR LINUX Requirements Operating system Amazon Linux AMI 2017.03 and 2017.09 Amazon Linux AMI 2016.03 and 2016.09 Amazon Linux AMI 2015.03 and 2015.09 Amazon Linux AMI 2014.03 and 2014.09 Amazon Linux AMI 2013.03 and 2013.09 Amazon Linux AMI 2012.03 and 2012.09 Amazon Linux AMI 2011.09 CentOS 7.0-7.4 CentOS 6.0-6.9 CentOS 5.0-5.11 Debian 8.0-8.2, 8.5 Debian 7.0-7.6 Debian 6.0.00-6.0.10 Debian 5.x Oracle Linux 7.0-7.2 Oracle Linux 6.0-6.5, 6.7-6.8 Oracle Linux 5.0-5.11 Oracle Enterprise Linux 4.x Red Hat Enterprise Linux 7.0-7.4 Red Hat Enterprise Linux 6.0-6.9 Red Hat Enterprise Linux 5.0-5.11 Red Hat Enterprise Linux 4.x SUSE 12 SUSE 11* SUSE 10 Ubuntu/Kubuntu 16.04 Ubuntu/Kubuntu 15.04 and 15.10 Ubuntu/Kubuntu 14.04, 14.10 Ubuntu/Kubuntu 13.x Ubuntu/Kubuntu 12.x Ubuntu/Kubuntu 11.x Ubuntu/Kubuntu 10.x Required libraries Processor architecture GLIBC 2.3.4 (or compatible version) libgcc_s 3.4.6 (or compatible version) libdl librt libm libpthread ld-linux These libraries are installed by default in most Linux distributions. But except for being installed, they also need to be available to the agent. They always are if the system isn t configured to hide specific libraries. x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. Page 28 of 44

Oracle Scanning Requirements Java Runtime Environment 6.0 (1.6) or higher is required to utilize the Snow Inventory Oracle Scanner. NOTE: Java Runtime Environment 1.7.0_7 must not be used. * For this operating system, Hypervisor detection in Azure is not supported. SNOW INVENTORY 5 ORACLE SCANNER Oracle DB version Oracle DB edition Installed software Requirements One of the following: 8 8i 9i 10g 11g 12c And the in-between versions One of the following: Oracle Database Enterprise Edition Oracle Database Standard Edition Oracle Database Standard Edition One Operating system IBM AIX 5.3, 5.4, 6, 7 Solaris 8, 9, 10, 11 HP-UX 11.11, 11.23, 11.31 Java Runtime Environment 6.0 (1.6) or higher NOTE: Java Runtime Environment 1.7.0_7 must not be used. Oracle Enterprise Linux 4, 5, 6 Red Hat Enterprise Linux 4, 5, 6 SUSE Linux Enterprise Server 10, 11 Microsoft Windows (all versions/editions supported by Oracle) Page 29 of 44

SNOW INVENTORY CLIENTS SNOW INVENTORY CLIENT FOR WINDOWS 3.7 Operating system (Embedded and IoT Core versions not supported) Processor architecture Configuration Ports PowerShell scripting support Oracle Scanning Virtual Desktop Infrastructure Virtual application technologies 5) Requirements One of the following: Microsoft Windows Server 2016 1) Microsoft Windows Server 2012 R2 (x64) Microsoft Windows Server 2012 (x64) Microsoft Windows Server 2008 R2 (x64) Microsoft Windows Server 2008 (x86, x64) Microsoft Windows Server 2003 R2 (x86, x64) Microsoft Windows Server 2003 (x86, x64) 2) Microsoft Windows 10 (x86, x64) Microsoft Windows 8.1 (x86, x64) 4) Microsoft Windows 8 (x86, x64) 4) Microsoft Windows 7 (x86, x64) Microsoft Windows Vista (x86, x64) Microsoft Windows XP (x86, x64) Microsoft Windows 2000 (x86) 6) x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. The Snow Inventory Client must be configured to send inventory data to the Snow Inventory Data Receiver. Configurable PowerShell 5.1 Both signed and unsigned scripts PowerShell 5.0 Signed scripts only PowerShell 4.x Both signed and unsigned scripts PowerShell 3.x Both signed and unsigned scripts Java Runtime Environment 6.0 (1.6) or higher is required to utilize the Snow Inventory Oracle Scanner. NOTE: Java Runtime Environment 1.7.0_7 must not be used. Supported technologies (protocols): Citrix XenDesktop (RDP) Citrix VDI-in-a-Box (RDP) Microsoft Virtual Desktop Infrastructure (RDP) VMware Horizon View (RDP, PCoIP) Supported technologies: Citrix XenApp Microsoft App-V VMware ThinApp Page 30 of 44

Web application metering 3) Requirements One of the following: Microsoft Windows Server 2016 1) Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2008 Microsoft Windows 10 (x86, x64) 4) Microsoft Windows 8.1 4) Microsoft Windows 8 4) Microsoft Windows 7 Microsoft Windows Vista SP1 Microsoft Windows XP SP3 1) The feature Nano Server is not supported 2) Support for Secure Hash Algorithms (SHA) is not included by default in Windows Server 2003 SP2 and lower. To use certificates based on SHA, install the hotfix KB938397. For details, see Microsoft TechNet - https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/ 3) To fully utilize the metering capability of cloud based applications when using proxy servers, these websites need to be configured to be bypassed from the proxy. Proxies encrypt/scramble the website address and any connectivity going through the proxy will not be metered. 4) RT edition not supported 5) Scanning only. The Inventory client cannot be virtually installed 6) Requires Windows 2000 SP4 with Update Rollup 1 (KB891861) SNOW INVENTORY CLIENT FOR UNIX 2.0 Requirements Operating system IBM AIX 5.3, 5.4, 6.1, 7.1, 7.2 Solaris 8, 9, 10, 11 HP-UX 11.11, 11.23, 11.31 Installed software Java Runtime Environment 6.0 (1.6) or higher Java Runtime Environment 6.0 (1.6) or higher is also required to utilize the Snow Inventory Oracle Scanner. NOTE: Java Runtime Environment 1.7.0_7 must not be used. SNOW INVENTORY CLIENT FOR OS X 2.3 Requirements Operating system 10.6, 10.7, 10.8, 10.9, 10.10*, 10.11** (10.4,10.5 supported using version 2.2) Processor architecture * Supported from version 2.3.01 ** Supported from version 2.3.02 Intel x86 (32-bit) Intel x64 (64-bit) Page 31 of 44

SNOW INVENTORY CLIENT FOR LINUX 1.9 Requirements Operating system Amazon Linux AMI 2015.03 Amazon Linux AMI 2014.03 and 2014.09 Amazon Linux AMI 2013.03 and 2013.09 Amazon Linux AMI 2012.03 and 2012.09 CentOS 7.0 CentOS 6.0-6.6 CentOS 5.0-5.11 Debian 7.0-7.6 Debian 6.0.00-6.0.10 Debian 5.x Oracle Linux 7.0 Oracle Linux 6.0-6.5 Oracle Linux 5.0-5.11 Oracle Enterprise Linux 4.x Red Hat Enterprise Linux 7.0-7.2 Red Hat Enterprise Linux 6.0-6.8 Red Hat Enterprise Linux 5.0-5.11 Red Hat Enterprise Linux 4.x SUSE 12 SUSE 11 SUSE 10 Ubuntu/Kubuntu 14.04, 14.10 Ubuntu/Kubuntu 13.x Ubuntu/Kubuntu 12.x Ubuntu/Kubuntu 11.x Ubuntu/Kubuntu 10.x Required libraries Processor architecture Oracle Scanning GLIBC 2.3.4 (or compatible version) libgcc_s 3.4.6 (or compatible version) libdl librt libm libpthread ld-linux These libraries are installed by default in most Linux distributions. But except for being installed, they also need to be available to the client. They always are if the system isn t configured to hide specific libraries. x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. Java Runtime Environment 6.0 (1.6) or higher is required to utilize the Snow Inventory Oracle Scanner. NOTE: Java Runtime Environment 1.7.0_7 must not be used. Page 32 of 44

SNOW INVENTORY ORACLE SCANNER 2.3 Oracle DB version Oracle DB edition Installed software Operating system Requirements One of the following: 8 8i 9i 10g 11g 12c And the in-between versions One of the following: Oracle Database Enterprise Edition Oracle Database Standard Edition Oracle Database Standard Edition One Java Runtime Environment 6.0 (1.6) or higher NOTE: Java Runtime Environment 1.7.0_7 must not be used. One of the following: IBM AIX 5.3, 5.4, 6, 7 Solaris 8, 9, 10, 11 HP-UX 11.11, 11.23, 11.31 Oracle Enterprise Linux 4, 5, 6 Red Hat Enterprise Linux 4, 5, 6 SUSE Linux Enterprise Server 10, 11 Microsoft Windows (all versions/editions supported by Oracle) Page 33 of 44

SNOW INTEGRATION MANAGER 5.6 First time Snow Integration Manager (SIM) is utilized, a large amount of data is transferred which will lead to a high usage of CPU and memory. This will only occur the first time. SNOW INTEGRATION MANAGER REQUIREMENTS Operating system Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2, or 2016 Processor Network card Single Xeon 2.4 gigahertz (GHz) or equivalent 4 GB or greater 100/1000 Mbit Ethernet Installed software Microsoft.NET Framework 4.5 Snow Inventory 5 Server or Snow Inventory Data Processor 4.6 (or higher) Snow License Manager 7.0.14 (or higher) Snow License Manager 8 * * For utilizing PVU information from ILMT, BigFix, or TAD4D SNOW INTEGRATION CONNECTOR REQUIREMENTS THIRD PARTY INVENTORY TOOLS BMC ADDM Supported versions Version 10.0, 10.1, 10.2, 11.0, 11.1 Authentication A user account with administrative access on the target BMC ADDM server Dell KACE Supported versions Database requirements K1000 MySQL A database user account with read access to the database FrontRange Discovery Supported versions Version 7.x, 8.x, 9.0-9.4.2 Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database Page 34 of 44

HEAT Discovery Supported versions Version 2015.2 Database requirements Microsoft SQL Server 2005 SP3, 2008 SP1, 2008 R2 SP1, or 2012 A database user account with read access to the database. Configuration In HEAT client - Include the executable file names in the Inventory Settings Software Files tab via the Include/Exclude from Inventory quick action. HP Discovery & Dependency Mapping Inventory Supported versions Version 7.6 HP Server Automation Supported versions Version 10.0 Authentication A user account with administrative access to the target HP SA server IBM BigFix Inventory Supported versions IBM BigFix 9.x IBM License Metric Tool 9.x Authentication For access to IBM BigFix Inventory/ILMT: a user account with the Software Asset Managers role enabled and all computers assigned to it on the BigFix Inventory/ILMT server. For access to IBM BigFix Server (Console): a user account (Console operator) with REST API permissions enabled and all computers assigned to it on the BigFix Server (Console). Installed software Snow Inventory Data Processor 4.6.07 for processing of PVU information Snow License Manager 8 for presentation of PVU information IBM License Metric Tool Supported versions DB2 database: IBM License Metric Tool 7.x CSV files: IBM License Metric Tool 7.x, 9.x Database requirements Authentication Installed software Additional information DB2 A database user account with read access to the database Snow Inventory Data Processor 4.6.07 for processing of PVU information Snow License Manager 8 for presentation of PVU information For database connection, the IBM Data Server Driver Package needs to be installed on the server where the Snow Integration Manager is installed. IBM TAD4D Supported versions Version 7.5 Database requirements DB2 Page 35 of 44

IBM TAD4D Installed software Additional information A database user account with read access to the database Snow Inventory Data Processor 4.6.07 for processing of PVU information Snow License Manager 8 for presentation of PVU information IBM Data Server Driver Package needs to be installed on the server where the Snow Integration Manager is installed. iquate iqsonar Supported versions Database requirements Version 3.6.r1 A database user account with read access to the database LANDesk Supported versions Version 9.0, 9.5, 10.1 Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database Microsoft SMS/SCCM Supported versions Microsoft SMS 2003 Microsoft SCCM 2007, 2007 R2, 2012, 2012 R2 Microsoft SCCM 1511, 1602, 1606, 1610, 1702, 1706 Configuration Hardware inventory Software inventory (including file details) Asset intelligence Software metering (optional) Database requirements Microsoft SQL Server 2005, 2008, 2008 R2, 2012, 2014, or 2016 A database user account with read access to the database Symantec Altiris Supported versions Version 6.x, 7.x, 8.x Configuration Hardware and operating system inventory Software inventory File properties inventory Software metering (optional) Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database Page 36 of 44

VIRTUAL AND TERMINAL SERVER ENVIRONMENTS Citrix XenServer Supported versions Version 4.x, 5.x, 6.x, 7.1 Authentication A user account with the pre-established XenServer role Read Only assigned to it. Microsoft Hyper-V/VMM Supported versions Hyper-V on Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016 Virtual Machine Manager 2007, 2008, 2008 R2, 2012, 2012 R2, 2016 Configuration Authentication For the scanner to discover guest machines and automatically identify host/guest relations, all guest machines must have the latest update of the Hyper-V Integration Services installed. NOTE: For guest machines running on Windows Server 2008 or older, Hyper-V Integration Services must be updated manually. A user account with administrative access on the target Hyper-V host or target Virtual Machine Manager server. Red Hat Enterprise Virtualization Supported versions Red Hat Enterprise Virtualization 3.5 Authentication A user account with access to the Red Hat Enterprise Virtualization API. VMware Supported versions vsphere 4.x, 5.0, 5.1, 5.5, 6.0, 6.5 VCenter Server Appliance (VCSA) VMware ESXi Configuration VMware vsphere Web Services SDK must be installed and configured either on the ESX server or on the vsphere Server, depending on where data is gathered from. VMware tools need to be installed on the guest machines in order for the scanner to discover guest machines and automatically identify host/guest relations. Authentication Additional information A user account with access to the VMware vsphere Web Services SDK. For the automated datacenter generation to work in Snow License Manager, the vsphere datacenters must be provided with unique names. Otherwise all ESX servers will be attached to the default datacenter hadatacenter regardless of their vsphere attachment. Page 37 of 44

MDM/EMM TOOLS MobileIron Supported versions MobileIron Core 8.5, 9.x Authentication For MobileIron Core 8.5 (API v1): For API Authentication, a MobileIron Core account with the API role enabled is required. For MobileIron Core 9.x (API v2): For API Authentication, a MobileIron Core account with the following settings is required. Enabled: Device Management View dashboard, device page, device details Privacy Control View apps and ibooks in device details Disabled (cleared): Other Roles Enforce single session (all spaces) Snow Device Manager Supported versions Snow Device Manager 5.0-5.5 Configuration Authentication For Snow License Manager to be able to display if a mobile device is connected to MS Exchange, the Exchange Defender in Snow Device Manager is required. A domain user account with administrative privileges in the Snow Device Manager platform. VMware AirWatch Supported versions AirWatch 7.2-8.5, 9.0 Authentication An AirWatch account with the API role assigned as a minimum is required for API authentication. An AirWatch API access token is required. Page 38 of 44

DATA EXCHANGE ServiceNow * Supported versions Configuration Authentication ServiceNow Dublin Release ServiceNow Eureka Release ServiceNow Fuji Release (up to patch 8) Snow License Manager Web API 1.0 or higher In ServiceNow, the plug-in Insert Multiple Web Service needs to be activated. A Snow License Manager user account is required for Web API authentication. For partner platforms, administrative access to the specific customer is sufficient. A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the soap, import_transformer, itil, and sam roles of the ServiceNow platform. * Deprecated in SIM 5.2.1. Replaced by Snow for ServiceNow. ServiceNow Scoped Application * Supported versions ServiceNow Fuji Release (from patch 9) ServiceNow Geneva Release ServiceNow Helsinki Release Snow License Manager Web API 1.0 or higher Configuration Authentication * Deprecated in SIM 5.1. Replaced by Snow for ServiceNow. In ServiceNow, the plug-ins Software Asset Management and Insert Multiple Web Service need to be activated. A Snow License Manager user account is required for Web API authentication. For partner platforms, administrative access to the specific customer is sufficient. A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the x_snsab_snow_cmdb.snw role of the ServiceNow platform. Page 39 of 44

CLOUD SERVICES INFRASTRUCTURE AS A SERVICE (IAAS) AWS Discovery Required installed software Authentication Snow Inventory Server 5.2 for processing of AWS information. Snow License Manager 8.2 for presentation of AWS information The Access Keys (Acces Key ID and Secret Access Key) that are associated with the instances created in Amazon EC2. Azure Discovery Required installed software Authentication Snow Inventory Server 5.2 for processing of Microsoft Azure information. Snow License Manager 8.2 for presentation of Microsoft Azure information A Microsoft Azure user account with administrator privileges on the subscriptions to be inventoried. SOFTWARE AS A SERVICE (SAAS) Microsoft Office 365 Required installed software Authentication Additional information Snow License Manager 8.1 for presentation of Office 365 information. A Snow License Manager user account is required for Web API authentication. For partner platforms, administrative access to the specific customer is sufficient. A Microsoft Office 365 user account is required to access the Office 365 platform. The user account needs to be associated with the Customized administrator Skype administrator role. The following needs to be installed on the server where the Snow Integration Manager is installed: Microsoft Online Services Sign-In Assistant (64-bit version) Windows Azure Active Directory Module for Windows PowerShell (64-bit version) Page 40 of 44