Amway Remote Access By Blue Buschert help.amwayconnect.com
Contents Amway Remote Access Help Portal... 3 General Information... 4 Disclaimer... 4 Requirements... 4 Two-Factor Authentication... 4 MobilePass Tokens... 5 General Information... 5 Approval Requirements... 5 Installation and Enrollment... 5 VPN Client installation and configuration... 7 Adding/configuring a Pulse Secure connection... 7 Amway VPN Locations... 8 Connecting to Amway... 9 Remote Desktop instructions... 10 Virtual Desktop instructions... 11 General Troubleshooting... 12 Travelers or Connection Issues... 12 Typical application or connection issues... 12 Amway Assistance... 13 Troubleshooting Logs... 13 Amway Remote Access: - 2017/06/26 Page 2
Amway Remote Access Help Portal Amway maintains a Remote Access Help Portal to assist with almost anything Remote Access related. There will be several references to it from within this document so it is placed here for convenience. The portal can be found at: http://help.amwayconnect.com The following items can be found on the portal: 1. Up-to-date pertinent information on any current issues Amway may be aware of is usually posted at the top of the portal. 2. Amway Remote Access (this document) Comprehensive guide on concepts and procedures needed to connect to various Amway resources. a. How to connect, and why Amway has certain requirements. b. Tokens. c. URL address listing of our global VPN devices that may be connected to. i. Useful for travelers or others experiencing performance problems and/or possible connection issues. ii. How to add connection profiles to the Pulse Secure application. d. Common issues and how to possibly correct them. e. Remote Desktop and VMware Virtual Desktop instructions. 3. Amway Remote Access Troubleshooting Guide Guide to resolve most known connection or token issues. 4. Okta Portal Password Quick Config Guide How to set up a method to change your password yourself! Anytime! Great for contractors! 5. The latest (supported) PC/MAC VPN clients for connecting to Amway. 6. Global support contact information: Amway Service Desks (Contact Info tab on menu bar) Amway Remote Access: - 2017/06/26 Page 3
General Information Disclaimer It is possible that by following these instructions a system and/or services (VPN connections to other companies for instance) could be negatively impacted. Amway is not responsible for non-amway standard systems such as personal or home computers or contractor systems. Contractors should have their respective IT departments involved in remediating any problems with their systems. Requirements Any system that is not an Amway standard system needs to meet certain minimum supported and/or security requirements. Typically, the last (publicly released) three versions of PC s or Mac s are supported. Operating systems should be patched and up to date. PC s need to have an anti-virus solution that is up to date with its virus definitions as well as running at least weekly full scans. Mac s should have an up-to-date anti-virus installed and running weekly full scans as well. Two applications will need to be installed: Pulse Secure which is the VPN client application, and Host Checker which is an application that validates the system for requirements. Host Checker may be installed when connecting to Amway. Two-Factor Authentication Amway requires two different forms of identification when connecting to its network. The first is a User ID (Amway Native ID) and password. Amway standard systems have a certificate installed that is associated with the user and represents the second factor. Non-Amway standard systems utilize tokens in place of certificates. Amway Remote Access: - 2017/06/26 Page 4
MobilePass Tokens General Information To connect to Amway using a non-amway standard system, you need to have an enrolled and activated token. Amway uses soft tokens, which are utilized via an application called MobilePass. While the MobilePass token application can be installed on the actual PC or Mac used for connecting to Amway, it is strongly recommended to install MobilePass on a mobile device, as most people always have a mobile device with them. It should not be an issue to install the application on personal devices as it does not use or reveal location or personal information, nor does it require any kind of connection once it has been enrolled and activated. Approval Requirements Amway employees can receive a token by simply contacting their appropriate Amway Service Desk (Contact Info tab on menu bar) and requesting one. In Ada, employees can also visit the Mobility Bar to obtain one. Non-Amway employees must have approval from an Amway upline manager. The process can be initiated by contacting the appropriate Amway Service Desk (Contact Info tab on Help portal menu bar) Installation and Enrollment 1. You should receive an email for enrolling (also referred to as activating) a token from Amway Token Service. The email account used for employees is almost always an Amway.Com email. For vendors and contractors, it could be a non-amway email or an Amway.Com email. It depends on what was done when the person was onboarded. Please contact the appropriate Amway Service Desk (Contact Info tab on Help portal menu bar) for questions or corrections. Amway Remote Access: - 2017/06/26 Page 5
Accessing Amway Email from a Non-Amway device or system 1. Using a browser on the device or system go to: http://mail.office365.com 2. Enter your User ID (Amway Native ID) and @amway.com (ex: aiu****@amway.com) 3. On the next screen use NA\ followed by your User ID (Amway Native ID). (ex: na\aiu****) and your Amway network password. 2. Open the email on the system or device that will used for the MobilePass token application. (Please refer to the MobilePass Tokens General Information at the beginning of this section if it has not been read already.) This should not be done with the message forwarded from another type of device. Additional instructions are provided in the token email communications. 3. Follow the link at the bottom of the message, which opens an enrollment portal. Install, but do not open or start, the SafeNet MobilePass application on your system or device. Windows Phone users may need to refer to the Troubleshooting Guide for problems here. After installing do NOT select any kind of activation after doing so. 4. Go back to installation/enrollment page (or go back to the enrollment message and reselect the link at the bottom), and this time select the link after the install icon to enroll the token application. 5. The MobilePass app will now ask for a pin, that you will need to use (remember) when opening again in the future. Be careful when entering the first time, as it may immediately ask for it again (to confirm) after entering the 4 th digit, without the need to press or select [Next] or [Done]. 6. You should be presented with a 6-digit code. (This one will not be needed.) Amway Remote Access: - 2017/06/26 Page 6
VPN Client installation and configuration Go to the Help Portal noted at the beginning and download the appropriate Pulse Secure client (at the bottom of the page) for your computer system and install it. Adding/configuring a Pulse Secure connection Add an appropriate URL connection (called a connection profile) to the Pulse Secure application. Open Pulse Secure. o Windows Operating systems: Start, All Programs, Pulse Secure, Pulse Secure System Tray, Pulse (White/Blue S icon), Open o Mac operating systems Applications, Pulse Secure Disconnect any current VPN connection. Create a new connection: (Usually a plus sign + ) o Type: UAC or Connect Secure VPN o Name: Amway VPN {Name of Region} (For Amway standard systems) o Name: Amway VPN Token {Name of Region} (For Non-Amway standard systems) o Server URL: {one of the VPN locations listed next} Save Amway Remote Access: - 2017/06/26 Page 7
Amway VPN Locations For Amway standard systems use the following: US / Canada Australia Europe Indonesia Japan Latin America Malaysia Thailand remote-us.amwayconnect.com remote-australia.amwayconnect.com remote-europe.amwayconnect.com remote-aits.amwayconnect.com remote-japan.amwayconnect.com remote-us.amwayconnect.com remote-aits.amwayconnect.com remote-thailand.amwayconnect.com For Non-Amway standard systems use the following: US / Canada Australia Europe Indonesia Japan Latin America Malaysia Thailand token-us.amwayconnect.com token-australia.amwayconnect.com token-europe.amwayconnect.com token-aits.amwayconnect.com token-japan.amwayconnect.com token-us.amwayconnect.com token-aits.amwayconnect.com token-thailand.amwayconnect.com Amway Remote Access: - 2017/06/26 Page 8
Connecting to Amway Amway Remote Access 1. Select the appropriate connection profile and initiate a connection to Amway. 2. During the connection process, you will be presented with authentication pages. a. The first page or pair of fields is for the User ID (Amway Native ID) and network password. Amway standard systems will be done authenticating. b. Non-Amway standard systems will have a second page or pair of fields. First is the Token User ID (usually the same as the User ID (Amway Native ID) for most people) and the 6-digit number generated (PassCode/PassKey) from the SafeNet MobilePass token application (not the personal app pin). There is a time limit when entering the PassKey which is approximately 2 minutes. To avoid a timeout, it is recommended to initiate the connection, get to the point where the PassKey is entered, then: Switch to the MobilePass application. Generate the PassKey code. Enter that PassKey code into the connection authentication page. At this point you should be fully connected to Amway. Instructions for what to do after this should be provided by others in your department or team. As many users need to use RDC (Remote Desktop Connection) or a Virtual Desktop System (VMware Horizon), instructions are included after this section. To disconnect or end the session, right-click the connection icon (usually a grey hex type icon) in the system tray for pc's (could be hidden) or on the dock for Macs, and select Sign Out, Exit, or Quit. Amway Remote Access: - 2017/06/26 Page 9
Remote Desktop instructions Amway Remote Access A common need is to be able to remote into a computer system that you may use regularly. The computer being connected to is called a host. The computer contacting a host is called a client. You will need to know the name of the host system to be able to connect to it. In addition, to use a MAC system as a host, File Sharing and Screen Sharing will need to be enabled on that MAC system. You will need a Remote Desktop application on the client you are using. Windows based clients usually have Remote Desktop Connection built in (usually found in Accessories). Mac clients will need to download and install the Microsoft Remote Desktop Connection app from the Apple store to access Windows hosts; and/or download and install the Remote Desktop VNC app from the Apple store to access MAC hosts. Start the Remote Desktop application and when prompted for the computer to connect to, enter the name of the Amway host. Try the short name first, if that doesn t work try using the longer name. USWSA####### USWSA#######.na.intranet.msd USWSA######.local Most Windows systems Most MAC systems Your client system should now have control over the Amway host system. Remember to LogOff from the Amway host system when finished using it. How varies depending on system) and then end the VPN connection by selecting Disconnect in the Pulse Secure application. Amway Remote Access: - 2017/06/26 Page 10
Virtual Desktop instructions Amway Remote Access For those individuals needing to access virtual desktop systems, you will need to download and install the appropriate client for your system from: https://www.vmware.com/go/viewclients You will need to configure various options when the client is installed: Network Protocol Configuration = IPV4 At the Custom Setup screen remove (deselect) USB Redirection Log in as current user Server name = mydesktop.intranet.local After finishing the install, you can then run the client application. You should see an icon for mydesktop.intranet.local. On the right side of the menu bar there should be an icon with 3 bars. Select the following items in order: Configure SSL. Do not verify server identity certificates, [OK]. After establishing a VPN connection, you can then start the Horizon View client. To authenticate, use your User ID (Amway Native ID), your Amway network password, and select NA for the domain. Amway Remote Access: - 2017/06/26 Page 11
General Troubleshooting Amway Remote Access The Amway Remote Access Help Portal will usually contain information on any known current issues at the beginning of the portal. The Troubleshooting Guide on the portal has detailed issues and their solutions as well as more info on reinstalling on Windows based systems. Some common issues will be included here next. Travelers or Connection Issues Normally, travelers can and should use their default regional connection. There may be times, however, when a connection isn t working, is having problems, or is very slow, etc. It may help to switch to a closer regional connection, or a different connection for those experiencing issues. It is possible that a closer or different regional connection might not work better. It is also possible that you may not be able to access everything you are normally able to access from your default regional connection. To use a different connection, refer to Adding/configuring a Pulse Secure connection earlier in this document. Typical application or connection issues Users who have upgraded their Microsoft Windows or Mac OS operating systems may experience issues when attempting to connect to Amway. Always use the latest VPN client found on the Amway Remote Access Help Portal. Make sure to remove any existing Pulse Secure or Junos Pulse applications first. (If not needed for other companies.) Sometimes Java may be disabled (Apple does frequently when upgrading). You should check and re-enable if necessary. If the connection was started by using a browser first, try closing the browser and utilize the Pulse Secure application first. Amway Remote Access: - 2017/06/26 Page 12
Amway Assistance Additional assistance for Amway standard systems, and possibly for some non- Amway standard systems, may be obtained from the appropriate Service Desk: Amway Service Desk Contact Info. (Also found on the Contact Info tab on the Help portal menu bar.) Non-Amway standard system users MUST read and agree to the Disclaimer statement at the beginning of this document. Troubleshooting Logs There are times when it is necessary for Amway to request debug logs to get more detailed information to solve a problem. This might be required when there appear to be widespread problems, and could be helpful if Amway decides to assist in a one-off case. These logs would then be submitted to Amway to help troubleshoot. To obtain logs from Pulse Secure when there are issues do the following: Open Pulse Secure. o Windows Operating systems: Start, All Programs, Pulse Secure, Pulse Secure System Tray, Pulse (White/Blue S icon), Open o Mac operating systems Applications, Pulse Secure Disconnect any current VPN connection. Enable detailed logging: o File, Logs, Log Level, Detailed Attempt to re-establish a VPN connection. Allow Pulse to attempt to reconnect for at least a minute. Disconnect the attempted session. Save the log file: o File, Logs, Save As Amway Remote Access: - 2017/06/26 Page 13