BV/REG/MONA MONA FAQ-ENG 2016-07-12 1(8) FAQ This document aims to answer frequently asked questions from MONA users in brief and easy terms. If you do not find the answer to your question, please feel free to contact the MONA support. 1. LOGIN RELATED QUESTIONS 2 2. DESKTOP RELATED QUESTIONS 2 3. SOFTWARE RELATED QUESTIONS 5 3.1 SAS 5 3.2 STATA 5 3.3 SPSS 5 3.4 R 6 3.5 Batch 6 4. OTHER QUESTIONS 8
2(8) 1. Login related questions How do I login to MONA? - See the manual on www.scb.se/mona-en. I am having trouble to log in through the link at www.scb.se/monaen, what can I do? - If you are getting the message Log-on credentials not accepted, make sure you entered the correct username and PIN/OTP. Why do I get the error message The user name or password is incorrect, even though I am using the correct user name and password? - The entered domain name may be incorrect. In the login portal, it should say Sign in to: MICRO. If it does not, you need to type micro\username in the User name field. Why does my smart phone application no longer generate working OTPs? - If this happens, it probably means that your seed code for the application has become unsynchronized. Contact the MONA support and they will generate a new seed code for you. 2. MONA-environment questions Is it possible to see the file extensions when using MONA? - Yes, click on View File name extensions. Some keyboard shortcuts does not seem to work, are there any alternatives to those in MONA? - Some keyboard shortcuts does indeed not work in MONA, e.g. any command using the Windows key. - Alt + Tab, which is normally used to switch between windows, does not work either. In MONA, this command is replaced by Alt + Page Up and Alt + Page Down. Alt + Insert is a similar command which will cycle through windows in the order they were opened. Some keyboard combinations does not work on MAC, what are my options? - One alternative is to use an on-screen keyboard. Contact MONAsupport and we will create a shortcut to the on-screen keyboard on your Start Menu. Why is the resolution poor and/or seeming to be zoomed? - This can be caused by your browser s zoom function not being set to default (100%). In order to reset your browser s zoom to default, press Ctrl + 0. Can I view the files in my folders in a detailed list? - Yes, this is the default view.
3(8) Why does not the files I delete go to the Recycle Bin? - Due to limited storage capabilities, the Recycle Bin does not store the files you delete. If you accidentally delete a file you restore yourself. Open the folder where the file was located, right click on an empty space within the folder, click on Properties and open the Previous Versions tab. Choose the point in time from which you want to restore the file and click on Restore. I am left-handed, is it possible to switch the mouse pointer in MONA to left-handed mode? - Yes, contact the MONA support. How do I get files to my local computer? - As long as the files follow the restrictions below you may either copy files to the OutBox or right click and Send to OutBox. Is there any kind of restriction on which type of information the files I send via the OutBox can contain? - Yes, the files must not contain micro data. - Please note that the MONA support examines the files that leave the system through the OutBox.
4(8) The OutBox does not seem to send the files to my email, can I solve this myself? - Make sure that the size of the files you are trying to send does not exceed 2 MB. - Make sure that the file you are trying to send is not currently opened/used. Why can I not receive email from the OutBox? - Make sure that your email client does not sort the emails into the spam folder and that your antivirus protection does not block emails with attached zip files. If it does, you can try to add mona@scb.se to the trusted sender list. Contact the MONA support if the problem persists. - If you have recently changed workplace or for some other reason changed your email, MONA may have an outdated email address. How can I change the visual size of the desktop? - Most web browsers support full-screen mode which can be activated and deactivated by pressing F11. When I press my keyboard, strange signs appear instead of the normal ones. - Press Alt + Shift, this changes the keyboard settings between different languages. For example, if you are using a Swedish computer it will change the setting between Swedish and English. Can I search for/in files? - Yes, when in your My Documents folder, type the file name in the search field. - There is also a program called AstroGrep which can be used for this purpose. Contact the MONA support to get access to the program. Instructions for AstroGrep can be found in the folder _MONAInformation.
5(8) 3. Software related questions Is it possible to use other software products than the ones I already have access to? - Yes. You can find out which softwares are available in the Softwares document (in the _MONAinformation folder and at www.scb.se/mona-en). If you cannot find the software of interest in the list, contact the MONA support and they will investigate if adding the software to MONA is possible. Some software are inappropriate to use inside MONA, for example softwares that are highly dependent on detailed graphics. 3.1 SAS Is it possible to install add-ons for SAS? - Yes, but you cannot do it by yourself. Contact the MONA support with the information of which add-on you want to have installed. How can I import data from SQL? - In your My Documents folder there is a shortcut called _MonaInformation, in which you will find instructions on how to import data from SQL. 3.2 STATA Is it possible to install add-ons for STATA? - Yes, but you cannot do it by yourself. Contact the MONA support with the information of which add-on you want to have installed. How can I read data from a data source? - In your My Documents folder there is a shortcut called _MonaInformation, in which you will find instructions on how to use data sources in STATA. I follow the instructions on how to use data sources, but I still cannot open the files. - Make sure that the data source is added in the software called Data Source (ODBC). If it is not added contact the MONA support. 3.3 SPSS Why can I not open the files sent to me via the OutBox? - Make sure you have the latest version of SPSS and/or SPSS Viewer installed on your computer. How can I read data from a data source? - In your My Documents folder there is a shortcut called _MonaInformation, in which you will find instructions on how to use data sources in SPSS.
6(8) I follow the instructions on how to use data sources, but I still cannot open the files. - Make sure that the data source is added in the software called Data Source (ODBC). If it is not added contact the MONA support. 3.4 R Is it possible to install add-ons for R? - Yes, but you cannot do it by yourself. Contact the MONA support with the information of which add-on you want. How can I read data from a data source? - In your My Documents folder there is a shortcut called _MonaInformation, in which you will find instructions on how to use data sources. I follow the instructions on how to use data sources, but I still cannot open the files. - Make sure that the data source is added in the software called Data Source (ODBC). If it is not added contact the MONA support. 3.5 Batch How can I gain access to the batch servers? - Contact the MONA support. Why does not the batch job start? - Make sure that the code you are running is written correctly. - If there are other batch jobs running with the same name, the name must be changed. - Examine your job s BAT and Log files by clicking the Job tab in the Batch Job Client software. Can you find any errors? - Contact the MONA support. The batch servers are currently too busy to process my request, can I get information about when the work-load is lower? - It is difficult to predict when the server-load will be high or low. What we can provide is information about when the work-load on batch servers generally is lower, as displayed in the figures below.
7(8) Figure 1. Average CPU and RAM load in per cent, displayed over the cycle of a year (weeks on x-axis) Figure 2. Average CPU and RAM load in per cent, displayed over the cycle of a day (hours on the x-axis) Is it possible to get notified when my batch job is finished? - Check the box Send an email notification when job has finished. A text file will be created in your OutBox which will be emailed when the job is done.
8(8) 4. Other questions At what times are the MONA support available? - Week days 08.00-16.00, during summer 09.00-15.00. You can always check the current opening hours at www.scb.se/mona-en. I lost my user information, can I get another copy of it? - Contact the MONA support, and they will send it by mail. Can I connect to MONA if I am not in Sweden? - You are only allowed to connect to MONA from locations accepted in the secrecy test. If you want to use MONA from a location not included in the test, you have to contact Statistics Sweden in order to run another test. Can I add my own files to my MONA account? - Yes, that is possible. Contact the support and they will help you move the file to your account folder. - Please note that all files will be examined by the support before they are copied into the MONA system. Files containing malicious code or files that enable interoperability between other data will not be accepted. - Files that contain micro data which was not included in the secrecy test will not be accepted. Why does my MONA connection get cut off? - After four hours of inactivity you will be logged out of MONA, but you will be able to resume the session by logging in again. After another 24 hours of inactivity the session will be terminated and you risk losing unsaved work. - If you experience that your session is cut off earlier than this, perform the following troubleshooting: 1. Make sure the login web browser tab is not closed. 2. Examine if the problem persists using a different browser. 3. Make sure there are no energy saving settings that cause your computer to enter sleep/hibernate mode. 4. Examine if the problem persists from a different computer and/or from a different internet network. 5. Try using a cable internet connection rather than wifi. - If none of those suggestions solve the problem, contact the MONA support.