PoP ROOM: INSIDE AND OUTSIDE PLANT RULES & REGULATIONS Version 14 November 19, 2014 Digital Realty
Table of Contents INTRODUCTION... 3 ACCESS TO THE POP ROOMS, ISP & OSP... 3 PoP- MoP Forms... 3 Who must submit a PoP- MoP?... 4 Scheduled Access... 5 Carrier Emergency Access... 5 After Hours Access... 5 SECURITY... 6 RULES FOR POP ROOMS... 6 PROHIBITED PRACTICES IN POP ROOMS... 7 RULES FOR CABLE INSTALLATIONS WITHIN POP ROOMS... 8 PROHIBITED PRACTICES REGARDING ISP & OSP... 9 ELECTRICAL DISTRIBUTION... 9 NEW CONDUIT INSTALLATIONS...10 PRE-ACTIVATION CHECK...10 CABINET AND RELAY RACK INSTALLATIONS...10 LABELING STANDARD...12 DELIVERY OF EQUIPMENT...13 EXHIBIT A: Datacenter Customer PoP-MoP...14 EXHIBIT B: Carrier PoP- MoP...18 Pop Room: Inside and Outside Plant Rules and Regulations Page 2
INTRODUCTION Digital Realty s Point of Presence (PoP) Rooms, Inside Plant (ISP) and Outside Plant (OSP) are classified as Mission Critical due to the central role they play in connecting Customers to Carriers and the outside world. All work performed in the PoP Rooms, ISP & OSP must be done in accordance with these Rules & Regulations. These requirements will contribute to providing a safe environment and facilitate the timely, secure and uninterrupted delivery of telecommunications services. It will allow for 24 X 7 X 365 access. ACCESS TO THE POP ROOMS, ISP & OSP 1. Only Customers or Carriers with pathway(s) or premises granted to them in a lease, PoP Room Rider or Carrier Access Contract/Carrier Service Agreement can request access to the PoP Rooms, ISP or OSP. 2. Customers and Carriers must request access to the PoP Rooms, ISP and OSP on behalf of their Vendors and Contractors. 3. Vendors and Contractors cannot request access directly. PoP- MoP Forms 1. There are two PoP-MoP forms: a. Customer PoP-MoP See Exhibit A Datacenter Customer PoP-MoP b. Carrier PoP-MoP See Exhibit B Carrier PoP-MoP 2. Establishes which entity Customer or Carrier--is requiring access to the PoP Room, ISP or OSP. 3. Requires that a Carrier requesting real time access due to an emergency must provide brief description of the emergency wiith name(s) of datacenter Customer(s) affected. 4. Requires full contact information for the senior person from the Customer or the Carrier coordinating and/or requiring access to the PoP, ISP or OSP. 5. Requires the names of everyone from the Customers or the Carrier requiring access to the PoP, ISP or OSP. 6. Requires full contact information for the senior person from the Vendor or Contractor requiring access to the PoP, ISP or OSP. 7. Requires the names of everyone from the Vendor or Contractor requiring access to the PoP, ISP or OSP. Pop Room: Inside and Outside Plant Rules and Regulations Page 3
8. Establishes where the work will be performed. a. PoP Room i. Customer or Carrier licensed pathway and/or premise: a) Rack, ¼ rack, quad cabinet or RU(s) ii. Common Area a) Vertical & horizontal ladder rack and fiber guide b) ISP & OSP iii. Customer pathway a) Ducts and conduits b) Innerduct or Maxcell sleeve. iv. Common area a) Man holes vaults, hand holes, junction and pull boxes, cab, etc. 9. Requires the date(s) and time(s) that access is required. Who must submit a PoP- MoP? 1. Customers and Carriers requesting access to the PoPs, ISP and/or OSP 2. Datacenter Customers submit Customer PoP-MoP a. For Customer s employees requesting access to the PoP Rooms or ISP b. On behalf of their Vendors or Contractors c. Customer s employees who are merely visiting and not working in the PoP Room or ISP only need to complete page 1 of the Customer-PoP-MoP 3. Carriers submit Carrier PoP-MoP a. Carrier employees requesting access to the PoP Rooms, ISP or OSP b. On behalf of their Vendors or Contractors 4. Remote Hands do not need to submit a PoP-MoP when performing cross-connects Pop Room: Inside and Outside Plant Rules and Regulations Page 4
Scheduled Access 1. The appropriate PoP-MoP must be fully completed and submitted by the Customer or Carrier 48 hours in advance of the requested access via a. Customer Portal, or b. Email to Customerservice@digitalrealty.com 2. The PoP-MoP must be approved by Building Management before access is granted. 3. An approved PoP- MoP is required for access to the PoP Room, ISP & OSP even if there will only be a visit and no work will be performed. Carrier Emergency Access 1. The Carrier PoP-MoP must be fully completed and submitted by the Carrier a. Via email to Customer Portal, b. Via Customer e-mail to Customerservice@digitalrealty.com, c. Via hard copy to Building Management in business hours, or d. Via hard copy to Security after hours 2. A description of the emergency including any impact on other Customers is required. 3. The PoP-MoP must be approved by Building Management before access is granted. After Hours Access 1. The correct PoP-MoP must be fully completed and submitted by the Customer or Carrier a. Via e-mail to Customerservice@digitalrealtytrust.com, b. Via Customer Portal, or c. Via hard copy to Security 2. The PoP-MoP must be approved by Building Management before access is granted. Pop Room: Inside and Outside Plant Rules and Regulations Page 5
SECURITY 1. All persons accessing the PoP Rooms, ISP & OSP must be in possession of a valid Customer or visitor badge. 2. All Carriers, Vendors and Contractors requesting access to the PoP Rooms, ISP & OSP must show a Government issued ID to Security to obtain a visitors badge. 3. All Carriers Vendors and Contractors accessing the PoP Rooms, ISP & OSP must be escorted by Building Management or Security. 4. Building Management or Security escort will remain with the Customer, Carrier Vendor or Contractor for the duration of a visit or while work is being performed. 5. All persons entering a PoP Room will register their Customer or visitor badge at the card reader before entering. 6. Any person not complying with Security requirements will be denied access to, or ejected from the PoP Rooms, ISP & OSP. RULES FOR POP ROOMS 1. Customers are only authorized to work in the area(s) identified in an approved PoP- MoP. 2. Work must be performed in a professional manner; it must comply with industry standards and the standards set forth in the PoP Room, ISP & OSP Rules & Regulations. a. Building Management reserves the right to have the work removed or replaced in the event that it does not meet these standards. 3. Extreme care should be used at all time when working in a PoP Room. 4. Customers must remove any trash before they leave the PoP Room. 5. Customers are obliged to keep their space neat and clean. 6. At completion of the work and prior to activation (see Pre-Activation Check), the Customer must notify Building Management, so that the work can be inspected and verified against these Rules & Regulations and the approved PoP-MoP. 7. All incidents must be reported to Building Management immediately. Pop Room: Inside and Outside Plant Rules and Regulations Page 6
8. All incidents after hours must be reported to Security immediately. 9. Building Management will audit Customer equipment on a continual basis and shall notify Customers if corrections are required. PROHIBITED PRACTICES IN POP ROOMS 1. Working in areas (Customer/common area) not identified in the approved PoP-MoP. 2. Splicing outside of a Customer s or Carriers licensed area (cabinet, relay rack or ¼ relay racks). 3. Leaving slack loops anywhere but in a location approved in writing by Building Management 4. Deploying splice cans 5. Mounting anything on walls without specific written permission from Building Management or called out in a POP Rider, Carrier Access Contract or Carrier Service Agreement. 6. Tampering with the access control system, HVAC settings, airflow, cameras, fire alarms, smoke detectors and signage. 7. Tailgating: a. i.e. following someone into the PoP Room without registering a visitor s or Customer s badge. b. Opening the POP door to allow a person into the space without using biometric access device 8. Propping POP room door open for any reason. 9. Eating, drinking or smoking. 10. Taking photographs or video. 11. Using a PoP Room to store anything. a. Building Management or Security will dispose of any such articles. 12. Leaving any articles behind after hours. a. Building Management or Security will dispose of any such articles. Pop Room: Inside and Outside Plant Rules and Regulations Page 7
RULES FOR CABLE INSTALLATIONS WITHIN POP ROOMS 1. Signal Cable: Defined as any cable transmitting a signal over fiber, copper or coax. These cables must be installed on the bottom tier of ladder rack in the POP rooms. 2. All Signal cables must be plenum rated when entering from a Customer s suite or space. 3. All horizontal cabling will be attached to horizontal ladder rack, and all vertical cabling will be attached to a vertical ladder rack or cable management system. a. Inner-duct is not required in the POP rooms. b. If innerduct is required this will be ran on the bottom tier of ladder rack. c. All cabling and innerduct must waterfall over the side of the ladder rack and not through the rungs of the ladder. This must also not block or obstruct any equipment, device, outlet or cable management systems within the cabling footprint. d. All cabling must be fastened to vertical & horizontal ladder rack with #12 stitching/lace wax cord. Velcro may be used if installer cannot stitch/lace. e. Tie-Wraps are not allowed as a permanent fastening solution. Tie-wraps can only serve as a temporary solution during installation or build. 4. All fiber cross-connects, jumpers and patch cables must be run in POP room provided ADC FiberGuide System, where installed. These must not be run in innerduct and or on any ladder racking. 5. Any copper or coax cross-connects, jumpers and patch cables must run on the signal ladder rack. These must not be run in innerduct and must follow same rules cabling rules. a. Waterfall cables over the sides or ladder racks and not through rungs. b. Lace/stitch cables to ladder rack. c. Label as described below. 6. Building Management will audit Cable Installations & equipment installs on a continual basis and shall notify Customers or Carriers if any corrections are required. Pop Room: Inside and Outside Plant Rules and Regulations Page 8
RULES FOR ISP & OSP 1. Customers and Carriers are only authorized to work in the pathways and common areas identified in an approved PoP- MoP. 2. Work must be performed in a professional manner, it must comply with industry standards and the standards set forth in the PoP Room, ISP & OSP Rules & Regulations. a. Building Management reserves the right to have the work removed or replaced in the event that it does not meet these standards. 3. Customers and Carriers must take the utmost care not to damage other Customers AND Carriers facilities in common areas. 4. Building Management will audit Customer ISP & OSP on a continual basis and shall notify Customers if any corrections are required. PROHIBITED PRACTICES REGARDING ISP & OSP 1. Splice cases in man holes, hand holes and vaults. 2. Slack loops in man holes, hand holes and vaults. 3. Slack loops or splice cases in Property Campus entrance vaults 4. Cables blocking or impeding ducts or conduit points of entry 5. Installing cables in ducts or inner-ducts in higher ducts when there are available ducts or inner-ducts lower down in the duct bank stack. 6. Building Management reserves the right to have the work removed or replaced in the event that it does not meet these standards. ELECTRICAL DISTRIBUTION 1. Building Management will manage all electrical distribution requirements. 2. A PoP Room Rider, Carrier Access Contract or Carrier Service Agreement will need to be fully executed before any electrical circuit activation. Pop Room: Inside and Outside Plant Rules and Regulations Page 9
3. Customers must adhere to the existing power cabling standard. a. DC cabling cloth covered with red positive and black or gray for negative, and sized accordingly. b. Grounding-RHH/RHW or THHN, Type green. 4. Building Management will control all electrical breaker positions. 5. Distribution panels will remain locked at all times. 6. Coordination of breaker operation must be requested by Datacenter Customer or Carrier Customer and approved by Building Management prior to activation. 7. All AC and DC power cabling to cabinets and relay racks will be installed by an approved electrician and approved by Building Management. 8. Customers are responsible for connection or plug in of all power for equipment in the space. 9. Building Management will audit Electrical Distribution on a continual basis and shall notify Customers if any corrections are required. NEW CONDUIT INSTALLATIONS Building Management will manage all new conduit installations. PRE-ACTIVATION CHECK At the critical period between the time the Customer s cabling or installation is completed but before equipment is activated, the cabling or installation is to be checked by Building Management prior to the equipment activation (powered, energized or turned up). CABINET AND RELAY RACK INSTALLATIONS 1. Building Management will manage all cabinet and rack Installations. a. Building Management reserves the right to make an exception to this rule. 2. A Quad is defined as ¼ of an EIA-D compliant rack10 or 11 Rus. Pop Room: Inside and Outside Plant Rules and Regulations Page 10
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LABELING STANDARD 1. All signal cables and x-connects in the common area will be labelled. 2. Telecommunications labels will be black characters on orange. 3. Equipment a. Carrier Customers must identify their equipment in racks and cabinets with a label displaying their name. 4. Signal Cable a. Permanent labels are required for identification of Carrier Customer cable ownership. i. See approved materials below. b. Labels should be present every 10 feet. i. See approved materials below. 5. Cables between racks/cabinets/interconnection areas. a. Labels should be present at the beginning and end points of the cable. b. Labels should be present every 10 feet. c. Write on labels are allowed for the identification of circuits. d. Labels should include Customer name(s) or Suite #, cabinet/ rack number. i. See approved materials below. 5. ISP & OSP a. Permanent labels are required for identification of Carrier Customer cable ownership in maintenance holes and hand holes. i. See approved materials below. 6. Power Cables a. All power cabling will be labeled according to industry standards and completed by the Customer and/or their Contractor/Vendor. Pop Room: Inside and Outside Plant Rules and Regulations Page 12
7. Building Management will audit Customer labeling on a continual basis and shall notify Customers if any corrections are required. DELIVERY OF EQUIPMENT 1. Deliveries must go directly from the loading dock to the PoP Room for installation. 2. No staging area is provided. 3. Customers are required to ensure that delivery and moving companies provide the appropriate insurance certificates to Building Management before the delivery arrives. Pop Room: Inside and Outside Plant Rules and Regulations Page 13
EXHIBIT A: DATACENTER CUSTOMER POP-MOP Pop Room: Inside and Outside Plant Rules and Regulations Page 14
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EXHIBIT B: CARRIER POP- MOP Pop Room: Inside and Outside Plant Rules and Regulations Page 18
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