Thetha Thetha Mobi 2 User Guide Helpline 0860 103 456 Fax 086 555 9338 / 021 423 3663 Email info@thethathetha.co.za Admin Code - 316590 SIM Cellphone Number: Thank you for choosing Thetha Thetha as your prepaid airtime and electricity-vending partner. We wish you many years of success. Here are a few tips that will ensure the successful running of your business: Please look after your Mobi 2 Machine and keep it away from heat and water. Only use the power supply unit supplied and do not charge while in a box or bag. Do not wait until your credit is finished before you deposit. If your balance is below R 100.00, you should deposit immediately. You are only able to sell if you have a credit balance. Please ensure that you always use the correct bank account and reference number when making deposits. These numbers can be found on the sticker underneath your Mobi2 or by selecting Banking Details under Administration. Mistakes can only be rectified at the bank. Incorrect reference numbers can cause delays in your credit being allocated. If your credit is not loaded please call 0860 103 456. If you are running low on thermal paper rolls, please call 0860 103 456, email info@thethathetha.co.za or fax us on (021) 423-3663. Postage of paper will be for your cost. Please ensure that the correct size thermal paper roll is purchased (57mm wide x 40 mm and 50mm thick (in diameter). Thermal paper rolls are also available at stationery stores like Waltons. Please follow the instructions below when inserting the thermal paper roll. If the paper roll is inserted incorrectly, the voucher will print but nothing will appear on the paper and money will be taken off your balance. You should reprint the voucher immediately after replacing the paper roll. Please replace the paper roll once pink marks start to appear. 1. Lift paper roll compartment cover 2. Place paper roll in the printer and make sure that it rolls from underneath the paper roll (see sticker underneath your Mobi 2). 3. Close the compartment cover and make sure that it clips firmly into place 4. Leave a small section of paper sticking out. Switch Mobi 2 on. Thetha Thetha will not be held liable for any loss resulting from the paper roll being inserted incorrectly. THE PAPER COVER MUST CLOSE EASILY. IF THERE IS TOO MUCH PAPER ON THE ROLL PLEASE PULL EXCESS PAPER OFF UNTIL IT FITS. DO NOT FORCE CLOSED. Below is your reference number as well as the bank account details for deposits: Bank Account Number: 406 700 6647 (ABSA BANK) Account Name: THETHA THETHA Branch Code: 632756 Reference Number: 1
Bank Account Number: 62476812873 (FNB BANK) Account Name: THETHA THETHA Branch Code: 201707 Reference Number: OR INSTRUCTIONS DO NOT operate before reading these instructions Getting Started Your Thetha Thetha Mobi 2 machine already has an active pre paid sim card installed. This sim card has been through RICA registration and is loaded with sufficient credit to start you selling. You will need to regularly check that you have sufficient balance on your sim card. Before you can start selling you need to charge your Mobi 2 for at least 4 hours. Selling To switch the Mobi 2 on, hold down the red X button for 3 seconds, then release and wait until the Thetha Thetha screen appears. Enter password 1234 (default password). If a Username is requested please use the number on the sticker underneath your Mobi 2 You might be asked if you want to connect via WLAN (wifi) or Cellular Network (sim card). To logon, press LOGON or the green O button. To switch the Mobi 2 off, press LOGOUT and and when you see the Thetha Thetha screen select OFF. The backlight of the Mobi 2 is set to 1 minute, if inactive for that minute, the screen will go blank. To reactivate the screen, click on the green O button MAIN MENU Your available balance will reflect at the top of the screen of the main menu. Every time you do a sale, it will automatically reduce. When you do a deposit, the money will only reflect once you do a transaction. Should you wish for the balance not to reflect on the main screen, you can take it off, just go to the Administrator menu and follow the steps. If your balance is too low to do a transaction, you will need to switch the machine off and on for the money to reflect. Likewise if you transfer credit, your balance will automatically update or if you receive money from another device, your balance will only update once you do a transaction or switch off and on. 1. Airtime Vouchers 2. Electricity 3. Data Vouchers 4. Vodacom Recharge 5. Other Air Recharge 6. Other Data Recharge 7. Reprint Last Voucher 8. Reports 9. Administration 2
1. AIRTIME VOUCHERS Vouchers Should you wish to have barcodes at the bottom of your vouchers, you will need to request this from Thetha Thetha and we will then activate the barcode option. This option can only be used by customers that have a POS system already up and running. Vouchers - Choose the network that you require SELECT Select the denomination Choose the quantity of vouchers that you want GO (Pls note that the machines printer is not equipped to print more than 5 vouchers at a time) Voucher will print automatically (If you have Slip / Sim Setup ON the option to print or sms will appear (see point 8 Administration, for more details. pls. note however, if you select Print the voucher will print automatically and the option to SMS will no longer be available to select. Likewise when selecting the option to SMS, print will no longer be available.) 2. ELECTRCITY 1. Electricity 2. Reprint Voucher Electricity - To purchase electricity SELECT Input Meter number and Amount required - GO OPTIONS: 1. Confirm - meter number and amount 2. Print - confirmation of meter number and amount Select CONFIRM - this will then finalise the sale Voucher will print automatically (If you have Slip / Sim Setup ON the option to print or sms will appear (see point 8 Administration, for more details. pls. note however, if you select Print the voucher will print automatically and the option to SMS will no longer be available to select. Likewise when selecting the option to SMS, print will no longer be available.) Reprint Elect voucher - To reprint SELECT Input the meter number you need the reprint for - GO This will allow you to reprint the last voucher sold to that meter number. (Should you have operators on your machine, you will need to input the Admin code first and then the meter number). If you see an error message when trying to sell electricity please call 0860 103 456 or email info@thethathetha.co.za so we can check the meter number. 3
3. DATA VOUCHERS Select the network that you wish to purchase from Select denomination Choose the quantity of vouchers that you want GO (Pls note that the machines printer is not equipped to print more than 5 vouchers at a time) Voucher will print automatically (If you have Slip / Sim Setup ON the option to print or sms will appear (see point 8 Administration, for more details. Pls. note however, if you select Print the voucher will print automatically and the option to SMS will no longer be available to select. Likewise when selecting the option to SMS, print will no longer be available.) Validity Period Once Redeemed Vodacom - Valid until the end of the next calendar month from date of activation MTN - Valid for 60 days Cell C - 120 Days Airtime Window 8.Ta - Valid until the end of the next calendar month from date of activation 4. VODACOM RECHARGES Vodacom Direct Recharges - Choose the network that you require - SELECT Enter the amount that you require (any amount between R2 - R1000) SELECT Enter the cellphone number to send airtime to CONFIRM SMS, DATA, POWER & Blackberry Bundles - Choose the SMS bundle that you require SELECT Enter the Cell number that you wish to send the SMS Bundle Confirm 5. OTHER AIR RECHARGES 8.Ta Direct Recharge Cell C Direct Recharge MTN Direct Recharge WILL PRINT A RECEIPT Select the network that you wish to purchase from Select BUY Enter cell number Enter amount you wish to purchase Select GO 4
6. OTHER DATA RECHARGES 8.Ta Data Recharge Cell C Data Direct Recharge Cell C SMS Direct Recharge MTN Data Direct Recharge MTN SMS Direct Recharge WILL PRINT A RECEIPT Select the network that you wish to purchase from Select BUY Select the voucher that you wish to purchase Select BUY Enter cell number Enter amount you wish to purchase Select GO 7. REPRINT LAST VOUCHER The last 5 vouchers sold can be viewed or printed. Should you have operators on your device, the operators code will be required to view their last 5 transactions sold from the device. PLEASE NOTE: SHOULD YOU INPUT THE INCORRECT METER NUMBER OR CELL PHONE NUMBER, THETHA THETHA WILL NOT BE ABLE TO REFUND YOU AS THE NETWORK OR MUNICPALITY WILL NOT REFUND US 8. REPORTS All reports can be viewed on screen or printed: Current Balance Today s Report Yesterday s Report Month-to-Date Report Previous Months Report Current Shift Report Previous Shift Report Deposit Report Fund Transfer Report Current Balance SELECT Allows you to check your current balance and see the last Bank Deposit If the deposit does not reflect call Thetha Thetha 0860 10 3456 Today s, Yesterday s and Previous and Month to Date Report Allows you to pull a sales for the time peiod selected product sold, quantity, cost and profit is reported 5
Current Shift Report SINGLE USER: OPERATORS: Allows you to print sales from the time you start selling up to the time you pull the report (Note another current report cannot be pulled again until further sales are made) Allows you to print sales from the time your operator starts selling up to the time you pull the report and will show you what each operator sold for that time period (Note another current report cannot be pulled again until further sales are made) Previous Shift Report SINGLE USER: OPERATORS: Allows you to print sales for the previous shift from the time you started selling up to the time you pulled the report Allows you to print sales for the previous shift from the time your operator started selling up to the time you pulled the report and will show you what each operator sold for that shift ENSURE THAT YOU PULL ALL OPERATORS SHIFT REPORTS AS WELL AS THE SUPERVISOR (COMPANY) SHIFT REPORT TO COMPLETELY END SHIFT. PLEASE NOTE: Deposit Report IF A CURRENT SHIFT REPORT IS PULLED, ONE CANNOT PULL A PREVIOUS SHIFT REPORT UNTIL FURTHER SALES ARE MADE. ALSO PLEASE TAKE NOTE OF THE SEQUENCE NUMBER ON THE SLIP WHERE YOU CAN VIEW SHIFT REPORTS IN SEQUENCE ORDER. This will show the last 5 deposits made into the account that have cleared via the bank. All manual deposits will not be on this report. Fund Transfer Report This report will show you the last 10 transfers done to and from the device. This can only be done with the Admin Code. 9. ADMINISTRATION - Banking Details - Message - Change Logon Password - Add Operator Code - Delete Operator Code (will only be viewable if you create operators) - Operator Report (will only be viewable if you create operators) - Custom Voucher Header - Custom Voucher Footer - Reset Username - Device Info - Hotkey Report (will only be viewable if you have activated Hot Keys) - Hotkey Setup - Clear Barcodes - Balance Setup - Slip / Sim Setup - Transfer funds Banking Details - Contains the bank deposit details and your deposit reference no. To view this function SELECT Message BACK OFFICE FUNCTION - Not available to vendor 6
Change Logon Password Add Operator Code Delete Operator Code (if you have opeartors) Username (Choose preferred name) Password (Old password) New Password (Choose New Password) Confirm New (Confirm New Password) - GO Allows you to add operators, if there is more that one person using machine Operator Name (Choose Preferred name) Operator Code (Choose Preferred code) - GO Operator Name (Choose operator name you want to delete) Operator Code (Choose operator code linked to the name) - GO Operator Code Allows operator to pull report for what each operator sold Allows operator to View or Print the report Custom Voucher Header To add e.g. the name of the shop or business to top and bottom of vouchers & Footer Large type on first line - Backspace *Aa/123 To change numbers / text / caps / small Reset Username Device Info Hotkey Report Hotkey Setup Clear Barcodes Balance Setup Slip / Sim Setup Transfer Funds BACK OFFICE FUNCTION - Not available to vendor Information about the device (Mobi2), the sim card, etc. Should you have created any Hot Keys, you will be able to view what vouchers are assigned to what numbers. You can only access this menu with the Admin Code. The default will always be OFF. Should you want to set up Hot Keys, you need to go up to ON, press SELECT. The Hot Keys will now be working and you can start assigning the keys. See below how to do this. To deactivate the Hot Keys, you do exactly the same as the above, just selecting OFF instead. Thetha Thetha might update barcodes should the market specifications. Change. Should you wish to update your barcodes according to the new specifications, please select YES Clear Barcodes. HOWEVER, if you are happy with your current barcode set up, DO NOT clear the bar codes, otherwise your current bar code set up will change. To activate or deactivate the balance on the main menu, you need to select this Option. Input the Admin Code - GO And then you select which ever option you wish to have: Show Menu Balance On Show Menu Balance Off Press Select You can only access this menu with the Admin Code. Should you wish to have the option to SMS the voucher to your customers, you Need to select Show Slip / Sim Setup - ON You can only access this menu with the Admin Code. You can transfer funds to any device (e.g. Creon, Mobi2, Timpa or Web User) that is on Thetha Thetha s database (using Thetha Thetha s software). 7
Input the Vendor (this will be the reference number) Input the amount you wish to transfer (please ensure you have enough credit to do so). SOFTWARE UPDATES When there is a software update available, please select YES for each step (it is advised that you use a WIFI connection for software updates or make sure that you have sufficient credit on your sim card). You must have a minimum of R10 on your simcard. SIM CARD MANAGEMENT To View the sim balance - Logout Hold down the X button until the EXIT screen pops up and select YES You will now be in the screen with the time and date Type in e.g. *100# for Vodacom and press the O button or Options and Call (If you have 2 simcards choose between sim 1 or sim 2) Your balance will show on the screen To Load credit - Logout Hold down the X button until the EXIT screen pops up and select YES You will now be in the screen with the time and date Type in e.g. *100*01*PIN NUMBER# for Vodacom and press the O button or Options and Call You will receive a confirmation SMS and a message on the screen that the credit was loaded successfully You can also do a direct recharge to your sim card cellphone number HOT KEYS SETUP Once you have activated the Hot Keys, to assign the keys, the following procedure needs to be followed: Select Airtime Select the Network you wish to create a Hot Key for. Select the Voucher you wish to create a Hot Key for. At the bottom right of the screen, there will be the option HOTKEYS press the button You now can choose what number you want that specific voucher to be, and then ASSIGN Will take you back to the Network menu If the Hot Key is activated and you wish to purchase a voucher select the voucher, click OPTIONS, click BUY, select Quantity, GO. You will then be able to view the voucher or print the voucher Once finished printing, will take you back to the Network menu To get out of this screen, you need to press OPTIONS, go down, select BACK (do not press the BACK button on the right hand side) and select OK. You are also able to reprogram the Hot Keys, by doing the above and just selecting whatever number you wish it to be. When you want to use the Hot Keys, whatever menu you are in, you simply press the relevant number; please ensure that you view the top of the screen to make sure you have selected the correct Hot Key for the voucher you wish to sell. If you need to view your Hot Keys list, there is a report in the Administration menu. 8