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Smart Account Pay-As-You-Use Bundled Statements ZMW ZMW Monthly Account Fee 45.00 70.00 FNB ATM Withdrawals 0 6 Minimum Operating Balance 60.00 60.00 Minimum Balance for Rebate 10 000 10 000 Linked Account Transfers Internal Debit Orders External Debit Orders 25.00 Cellphone, ATM, App & Online Standing Order Branch 80.00 80.00 Payments (DDACC) Cellphone, ATM, App & Online 6.00 Bank Cheque 200.00 200.00 Standing Order Setup Online Standing Order Amendment Online Standing Order 6.00 Standing Order Setup Branch 33.50 33.50 Standing Order Amendment Online 28.50 28.50 Branch 60.00 60.00 Card Purchases Swipe International Swipe Prepaid Purchases Airtime 1.20 Electricity 1.20 Stop Payments Online 100.00 100.00 Branch 300.00 300.00 Cash Withdrawals FNB ATM 8.00 8.00 FNB ATM Cardless Withdrawal 8.00 8.00 Branch 140.00 140.00 Other Bank s ATM 19.50 19.50 International ATM 35.00 35.00 International Branch 140.00 140.00 Deposits Cheque Deposits FNB ADT Deposits FNB Cash Plus Deposit FNB ATM/Branch Cash Deposits 5 000 free per month; 0.25% of value thereafter 5 000 free per month; 0.25% of value thereafter 4

Smart Account (Continued) Pay-As-You-Use Bundled Statements ZMW ZMW Daily 20.00 20.00 Weekly 10.00 10.00 Twice Monthly 5.00 5.00 Monthly Provisional Statement Online Mini Statement (Cellphone Banking) Mini Statement (ATM) 1.50 1.50 Provisional Statement Branch (per page) 45.00 45.00 Balance Enquiries FNB ATM Cellphone Banking Branch 12.50 12.50 Other Bank's ATM 5.00 5.00 Penalty Fees Dishonoured Payment 510.00 510.00 Honouring Fee 405.00 405.00 Failed Standing Order 1.20 1.20 Declined Transaction Fee Service Fees Card Replacement Fee 70.00 70.00 Pin Replacement 15.00 15.00 Payment Notifications Email 0.30 0.30 SMS 0.45 0.45 FAX 1.50 1.50 Convenience Fees ewallet Send Fee 10.00 10.00 ewallet Reversal Fee 10.00 10.00 ZRA Payments 15.00 15.00 Pay TV 1.20 Other Fees Personal Loan Arrangement Fee Personalised Personalised 5

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Gold Account Pay-As-You-Use Bundled ZMW ZMW Monthly Account Fee 55.00 100.00 FNB ATM Withdrawals 0 8 Minimum Operating Balance 0 0 Minimum Balance for Rebate 16 000 16 000 Linked Account Transfers Internal Debit Orders External Debit Orders 25.00 Cellphone, ATM, App & Online Standing Order Branch 80.00 80.00 Payments (DDACC) Cellphone, ATM, App & Online 6.00 Bank Cheque 200.00 200.00 Standing Order Setup Online Standing Order Amendment Online Standing Order 6.00 Standing Order Setup Branch 33.50 33.50 Standing Order Amendment Branch 28.50 28.50 Cheque 60.00 60.00 Branch 80.00 80.00 Card Purchases Swipe International Swipe Prepaid Purchases Airtime 1.20 Electricity 1.20 Stop Payments Online 100.00 100.00 Branch 300.00 300.00 Cash Withdrawals FNB ATM 8.00 8.00 FNB ATM Cardless Withdrawal 8.00 8.00 Branch 140.00 140.00 Other Bank s ATM 19.50 19.50 International ATM 35.00 35.00 International Branch 140.00 140.00 Deposits Cheque Deposits FNB ADT Deposits FNB Cash Plus Deposit FNB ATM/Branch Cash Deposits 5 000 free per month; 0.25% of value thereafter 5 000 free per month; 0.25% of value thereafter 7

Gold Account Continued Pay-As-You-Use Bundled Statements ZMW ZMW Daily 20.00 20.00 Weekly 10.00 10.00 Twice Monthly 5.00 5.00 Monthly Provisional Statement Online Mini Statement (Cellphone Banking) Mini Statement (ATM) 1.50 1.50 Provisional Statement Branch (per page) 45.00 45.00 Balance Enquiries FNB ATM Cellphone Banking Branch 12.50 12.50 Other Bank's ATM 5.00 5.00 Penalty Fees Dishonoured Payment 510.00 510.00 Honouring Fee 405.00 405.00 Failed Standing Order 1.20 1.20 Declined Transaction Fee Service Fees Card Replacement Fee 70.00 70.00 Pin Replacement 15.00 15.00 Payment Notifications Email 0.30 0.30 SMS 0.45 0.45 FAX 1.50 1.50 Convenience Fees ewallet Send Fee 10.00 10.00 ewallet Reversal Fee 10.00 10.00 ZRA Payments 15.00 15.00 Pay TV 1.20 Other Fees Personal Loan Arrangement Fee Personalised Personalised Overdraft Facility Fee Personalised Personalised Cheque Book 40 Leaves 190.00 190.00 8

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Platinum Account Pay-As-You-Use Bundled Payments DDAC ZMW ZMW Monthly Account Fee 140.00 280.00 FNB ATM Withdrawals 0 Unlimited Minimum Operating Balance 0 0 Minimum Balance for Rebate 37 000 37 000 Linked Account Transfers Internal Debit Orders External Debit Orders 25.00 Cellphone, ATM, App & Online Standing Order Branch 80.00 80.00 Payments DDAC Cellphone, ATM, App & Online 6.00 Bank Cheque 200.00 200.00 Standing Order Setup Online Standing Order Amendment Online Standing Order 6.00 Standing Order Setup Branch 33.50 33.50 Standing Order Amendment Branch 28.50 28.50 Cheque 60.00 60.00 Branch 80.00 80.00 Card Purchases Swipe International Swipe Prepaid Purchases Airtime 1.20 Electricity 1.20 Stop Payments Online 100.00 100.00 Branch 300.00 300.00 Cash Withdrawals FNB ATM 8.00 FNB ATM Cardless Withdrawal 8.00 Branch 140.00 140.00 Other Bank s ATM 19.50 International ATM 35.00 35.00 International Branch 140.00 140.00 Deposits Cheque Deposits FNB ADT Deposits FNB Cash Plus Deposit FNB ATM/Branch Cash Deposits 10 000 free per month; 0.25% of value thereafter 30 000 free per month; 0.25% of value thereafter 10

Platinum Account (Continued) Pay-As-You-Use Bundled Statements ZMW ZMW Daily 20.00 20.00 Weekly 10.00 10.00 Twice Monthly 5.00 5.00 Monthly Provisional Statement Online Mini Statement (Cellphone Banking) Mini Statement (ATM) 1.50 1.50 Provisional Statement Branch (per page) 45.00 45.00 Balance Enquiries FNB ATM Cellphone Banking Branch 12.50 12.50 Other Bank's ATM 5.00 5.00 Declined transaction Fee Penalty Fees Dishonoured Payment 510.00 510.00 Honouring Fee 405.00 405.00 Failed Standing Order 1.20 1.20 Declined Transaction Fee Service Fees Card Replacement Fee 70.00 70.00 Pin Replacement 15.00 15.00 Payment Notifications Email 0.30 0.30 SMS 0.45 0.45 FAX 1.50 1.50 Convenience Fees ewallet Send Fee 10.00 10.00 ewallet Reversal Fee 10.00 10.00 ZRA Payments 15.00 15.00 Pay TV 1.20 Other Fees Personal Loan Arrangement Fee Personalised Personalised Overdraft Facility Fee Personalised Personalised Cheque Book 40 Leaves 190.00 190.00 11

Foreign Currency Personal Cheque Account If you need to transact in foreign currencies these accounts are for you! You have the option of a USD, Rand, GBP or EURO account What the Foreign currency Account offers me FREE subscription to Online Banking Cheque book Bank Cheques Direct Debit International Payments (SWIFT) FREE electronic statements via SMS, email or both Set up Standing Orders and Debit Orders to make regular payments Requirements Customers must be 21 years old or older Provide full I.D, proof of residence and proof of income Rebates do not apply to Foreign Currency Accounts 12

Foreign Currency Consumer Cheque Account USD GBP EUR ZAR Monthly Account Fee 15.00 9.00 12.00 180.00 FNB Branch Transactions Account Transfer 9.00 7.00 8.00 115.00 Cash Withdrawals 11.00 plus 0.15% 8.00 plus 0.15% 10.00 plus 0.15% 145.00 plus 0.15% Cheque Payment 6.00 5.00 6.00 85.00 Cash Deposits 10 000 free per month; 0.2% of value thereafter 250 free per month; 0.2% of value thereafter 350 free per month; 0.2% of value 5 000 free per month; 0.2% of value thereafter thereafter Cheque Deposits Balance Enquiry Stop Payments Online 10.00 8.00 10.00 145.00 Branch 30.00 25.00 30.00 430.00 Statements Provisional Statement Branch (per page) 5.00 4.00 4.00 65.00 Penalty Fees Dishonoured Payment 35.00 18.00 25.00 350.00 13

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Copper Account Statements ZMW Monthly Account Fee 27.00 FNB ATM Withdrawals 2 Minimum Operating Balance 50.00 Minimum Balance for Rebate 5 500 Linked Account Transfers Internal Debit Orders External Debit Orders 25.00 Cellphone, ATM, App & Online Standing Order Branch 80.00 Payments (DDACC) Cellphone, ATM, App & Online 6.00 Bank Cheque 200.00 Standing Order Setup Online Standing Order Amendment Online Standing Order 6.00 Standing Order Setup Branch 33.50 Standing Order Amendment Branch 28.50 Branch 60.00 Card Purchases Swipe International Swipe Prepaid Purchases Airtime 1.20 Electricity 1.20 Stop Payments Online 100.00 Branch 300.00 Cash Withdrawals FNB ATM 8.00 FNB ATM Cardless Withdrawal 8.00 Branch 140.00 Other Bank s ATM 19.50 International ATM 35.00 International Branch 140.00 Deposits Cheque Deposits FNB ADT Deposit FNB Cash Plus Deposit FNB ATM/Branch Cash Deposits 5 000 free per month; 0.25% of value thereafter 15

Copper Account (Continued) Statements ZMW Daily 20.00 Weekly 10.00 Twice Monthly 5.00 Monthly Provisional Statement Online Mini Statement (Cellphone Banking) Mini Statement (ATM) 1.50 Provisional Statement Branch (per page) 45.00 Balance Enquiries FNB ATM Cellphone Banking Branch 12.50 Other Bank's ATM 5.00 Declined Transaction Penalty Fees Dishonoured Payment 510.00 Honouring Fee 405.00 Failed Standing Order 1.20 Declined Transaction Fee Service Fees Card Replacement Fee 70.00 Pin Replacement 15.00 Payment Notifications Email 0.30 SMS 0.45 FAX 1.50 Convenience Fees ewallet Send Fee 10.00 ewallet Reversal Fee 10.00 ZRA Payments 15.00 Pay TV 1.20 16

This account is perfect to save money and help your money grow. What the Savings Account offers me Competitive interest rates to help your money grow Access your money at any time through various channels Ability to save regularly by using standing orders Requirements Customers must be 18 years or older * The pricing for this account has been revised 17

Savings Account Statements ZMW Monthly Account Fee 12.00 FNB ATM Withdrawals 1 Minimum Operating Balance 100.00 Linked Account Transfers Cellphone, ATM, App & Online Standing Order Branch 80.00 Payments (DDACC) Bank Cheque 200.00 Branch 60.00 Prepaid Purchases Airtime 1.20 Electricity 1.20 Cash Withdrawals FNB ATM 21.50 FNB ATM Cardless Withdrawal 21.50 Branch 140.00 Other Bank s ATM 21.50 International ATM 35.00 International Branch 140.00 Deposits Cheque Deposits FNB ADT Deposit FNB Cash Plus Deposit FNB ATM/Branch Cash Deposits Statements Daily 20.00 Weekly 10.00 Twice Monthly 5.00 Monthly Statement Online Mini Statement (Cellphone Banking) Mini Statement (ATM) 1.50 Provisional Statement Branch (per page) 45.00 Balance Enquiries FNB ATM Cellphone Banking Branch 12.50 Other Bank's ATM 5.00 Service Fees Card Replacement Fee 70.00 Pin Replacement 15.00 Convenience Fees ewallet Send Fee 10.00 ewallet Reversal Fee 10.00 ZRA Payments 15.00 Pay TV 1.20 18

The Call Deposit Account is a savings product that allows you to make additional deposits at any time, while giving you easy access to your funds. What the Call Deposit offers me Access to your funds at any time The ability to make additional deposits whenever you choose Competitive returns What this allows me to do Transfer your interest to other FNB accounts Set up regular payments into your account Make third party payments via Online Banking or an ATM Requirements A minimum balance of K1000 19

Call Deposit Account Monthly Account Fee Linked Account Transfers Cellphone, ATM, App & Online Standing Order ZMW Branch 80.00 Payments (DDACC) Standing Order 6.00 Branch 80.00 Prepaid Purchases Airtime 1.20 Electricity 1.20 Cash Withdrawals Branch Withdrawal 140.00 Deposits FNB ATM/Branch Cash Deposits Cheque Deposits 5 000 free per month; 0.25% of value thereafter 20

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Lifestart Student Account ZMW Monthly Account Fee FNB ATM Withdrawals 1 Minimum Operating Balance 25.00 Linked Account Transfers Internal Debit Orders External Debit Orders 25.00 Cellphone, ATM, App & Online Standing Order Branch 80.00 Payments (DDACC) Cellphone, ATM, App & Online 6.00 Bank Cheque 200.00 Standing Order Setup Online Standing Order Amendment Online Standing Order 6.00 Standing Order Setup Branch 33.50 Standing Order Amendment Branch 28.50 Branch 60.00 Card Purchases Swipe International Swipe Prepaid Purchases Airtime 1.20 Electricity 1.20 Stop Payments Online 100.00 Branch 300.00 Cash Withdrawals FNB ATM 8.00 FNB ATM Cardless Withdrawal 8.00 Branch 140.00 Other Bank s ATM 19.50 International ATM 35.00 International Branch 140.00 Deposits FNB ATM/Branch Cash Deposits FNB ADT Deposit FNB Cash Plus Deposit Cheque Deposits 22

Lifestart Student Account (Continued) Statements ZMW Daily 20.00 Weekly 10.00 Twice Monthly 5.00 Monthly Provisional Statement Online Mini Statement (Cellphone Banking) Mini Statement (ATM) 1.50 Provisional Statement Branch (per page) 45.00 Balance Enquiries FNB ATM Cellphone Banking Branch 12.50 Other Bank's ATM 5.00 Declined Transaction Penalty Fees Dishonoured Payment 510.00 Honouring Fee 405.00 Failed Standing Order 1.20 Declined Transaction Fee Service Fees Card Replacement Fee 70.00 Pin Replacement 15.00 Payment Notifications Email 0.30 SMS 0.45 FAX 1.50 Convenience Fees ewallet Send Fee 10.00 ewallet Reversal Fee 10.00 ZRA Payments 15.00 Pay TV 1.20 23

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Future Account ZMW Monthly Account Fee Minimum Operating Balance 100.00 Linked Account Transfers Cellphone, ATM, App & Online Standing Order Branch 80.00 Payments (DDACC) Bank Cheque 200.00 Branch 60.00 Card Purchases Swipe International Swipe Prepaid Purchases Airtime 1.20 Electricity 1.20 Cash Withdrawals FNB ATM 8.00 FNB ATM Cardless Withdrawal 8.00 Other Bank s ATM 140.00 Other Bank s ATM 19.50 Branch 35.00 International Branch 140.00 Deposits Cheque Deposits FNB ADT Deposit FNB Cash Plus Deposit FNB ATM/Branch Cash Deposits Statements Daily 20.00 Weekly 10.00 Twice Monthly 5.00 Monthly Provisional Statement Online Mini Statement (Cellphone Banking) Mini Statement (ATM) 1.50 Provisional Statement Branch (per page) 45.00 25

Future Account (Continued) Balance Enquiries FNB ATM Cellphone Banking Branch 12.50 Other Bank's ATM 5.00 Service Fees Card Replacement Fee 70.00 Pin Replacement 15.00 Convenience Fees ewallet Send Fee 10.00 ewallet Reversal 10.00 ZRA Payments 15.00 Pay TV 1.20 26

ewallet allows FNB customers to send money to anyone with a valid Zambian cellphone number on any network. Money is transferred instantly and can be used to buy prepaid airtime or draw cash from any FNB ATM. What the ewallet entails Send money to friends and family members or make a payment to anyone simply and hassle-free Money can be sent to anyone with a valid Zambian cellphone number The recipient does not need to have a bank account to receive money Any cellphone can be used to send money or to receive money Money is instantly available in the ewallet Money is stored in the ewallet and recipients can access the money immediately at an FNB ATM Recipients do not need a bank card (ATM card) and do not need to fill in any forms Recipients do not have to withdraw all the money at once Recipients can check the balance, obtain a mini-statement or buy prepaid airtime or electricity. You can send money to someone from your bank account at any time via Cellphone Banking, Online Banking or using the FNB App What the ewallet offers me The convenience of sending money to anyone with a valid Zambia cellphone number Simplicity, as the recipient does not need a bank account or bank card (ATM card) The freedom to send money anytime and from anywhere Immediate access to the money that is sent Send money conveniently via Cellphone Banking, an FNB ATM, Online Banking or FNB App 27

ewallet ZMW Send Money from Bank to ewallet (Deposit/Cash in) 10.00 ewallet Reversal Fee 10.00 Monthly Fee Airtime Prepaid Purchase Electricity Prepaid Purchase Statement / Balance Enquiry ATM Cash Withdrawals 28

Generic Fees ZMW Deposit Books 70.00 110.00 110.00 Commissioner of Oaths 110.00 Audit Reports 250.00 Photocopying (per page) 10.00 Sealing of Documents 110.00 Telephone Local 75.00 Telephone Foreign 200.00 Other Documents 110.00 Swift / Telegraphic Transfer (TT) Inwards 0.5% of value. Min US$20 max US$100 Swift / Telegraphic Transfer (TT) Outwards 1.0% of value. Min 35 max $150 RTGS 75.00 ZRA RTGS Branch 30.00 Letter of Guarantee / Bond Application 100.00 29

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