Southwest Power Pool Portal Market Participant General User s Guide

1. Overview... 4 1.1 User Roles... 4 1.1.1 Market Participant Level Roles... 4 1.1.2. Asset Owner Level Roles... 4 1.1.3. Market Operations Level Roles... 4 2. Logging into the portal... 5 2.1 Login... 5 2.2 Portal Welcome Page... 7 3. Customer Relations... 7 3.1 Contacts List Contacts... 7 3.1.1 Accessing the List of Contacts Page... 7 3.1.2 Sending an email... 8 3.2 Service Requests... 8 3.2.1 Creating a Service Request... 8 3.2.2 Finding a Service Request... 12 3.2.3 Viewing Details of a Service Request... 14 3.3 Messages... 18 3.3.1 Finding Messages... 18 3.3.2 Viewing Unread Messages... 19 3.4 Entity Relationship Model... 20 4. Market Settlements... 22 4.1 Reports... 22 4.1.1 Loss Matrix Data... 22 1. Make sure you are on the Market Settlements tab.... 22 4.1.2 COS Entity Validation Data... 23 4.1.3 Calibration... 24 4.2 Metering Data... 25 4.2.1Viewing Meter Data... 25 4.3 Settlement Info... 26 4.3.1Viewing Settlement Info... 26 4.4 Calendars... 28 4.4.1 Viewing Market Calendars... 28 5. Market Operations... 29 5.1 View Market Data... 29 5.2 Submit Market Data... 30 5.3 XML Upload... 31 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 2 of 35

1. Overview Market Participant General User Guide The objective of the Southwest Power Pool Portal Market Participant User s Guide is to provide Market Participant Portal users with details of the components within the Commercial Operating System (COS) Portal. This document provides detailed execution steps needed for each component. If there are questions that are not covered in this guide, concerning the SPP Portal, please contact the SPP Customer Relations Department at (501) 614-3200 or questions@spp.org. 1.1 User Roles Functionality of the Portal User is based on the roles assigned to the user. Market Participants can have any combination of three levels: Market Participant (MP), Asset Owner (AO), or Market Operations (MOS). 1.1.1 Market Participant Level Roles View Contacts - Lists all contacts for their Market Participant. View User Messages Allows the user to view/acknowledge messages generated from Service Request activity and Settlements for their Market Participant. View and Maintain Service Requests - Allows the user to create and view Service Requests for their Market Participant. View Entity Relationship Model - Allows users to view/download the entity relationship model for the Market Participant. View Settlement Statements Allows users to view/download settlement statements, summaries, payout and invoices for their Market Participant. 1.1.2. Asset Owner Level Roles View Entity Relationship Model - Allows users to view/download the entity relationship model for the Asset Owner. View Meter Data Allows the user to view meter data for any of their Asset Owners. 1.1.3. Market Operations Level Roles View Maintain Capacity Plans - users to view and update AS Capacity Plans. View Maintain Capacity Bids - Allows users to view AS Capacity Summary by Date and Hour Ending. View Operator Notification - Allows users to view Notifications sent to their XML Listener. View Capacity Anc. Svc. Obligation - Allows users to view AS Obligations by Date and Hour Ending. View MP Over/Under Commitment - Allow Users to view Over and Under Commitment values by Date, Control Area and Interval. View Maintain Resource Plans - Allows users to view and update Resource Plans. 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 4 of 35

View Maintain Energy Imbalance Bids - Allow users to view and update EIS Offer Price Curves. View Maintain Market Clearing Price for Capacity - Allow users to view Energy Clearing Prices by Date, Hour Ending and Settlement Location. View Maintain MP Forecasts - Allow users to view and update MP Load Forecast. View Maintain XML Listener - Allows users to view and update their XML Listener URLs. Deliverability Analysis - Allows users to view Deliverability Analysis (SFTDA) Information by Date, Event ID, Hour Ending and Constraint. 2. Logging into the portal All users must have a valid digital certificate installed on their machine in order to access the Portal. Individual users will be given access to the Portal by their Local Security Administrator (LSA). 2.1 Login Once the required steps have been completed to be registered as a Portal User, the portal can be accessed by following these instructions: 1. Using Internet Explorer, browse to the SPP Portal Login page <https://portal.spp.org/spp>. 2. From the Client Authentication dialog, select the digital certificate designated for Portal use (Figure 2.1.1.), and then click OK. 3. If the Security Policy page (Figure 2.1.2) appears, click Accept. 4. The Portal Welcome page will be displayed. Figure2.1.1 Client Authentication 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 5 of 35

2.2 Portal Welcome Page After a user has successfully logged on, he or she will arrive at the Portal Welcome page (Figure 2.2.1). The user name, company name, and date are located in the upper right-hand corner of the page. The main body of the page contains a welcome message, Customer Relations contact information, and any current announcements. A menu bar displayed across the top of the Portal page enables user to access all of the views and functions within the Portal to which he or she is assigned. Figure 2.2.1 Portal Welcome Page 3. Customer Relations 3.1 Contacts List Contacts A user with the View Contacts role has access to the List of Contacts page. The List of Contacts page presents all of the contacts associated with the user s company who are currently in SPP s systems. If additional contacts need to be added, users should contact their SPP Customer Relations Representative. 3.1.1 Accessing the List of Contacts Page 1. Make sure you are on the Customer Relations tab. 2. From the Contacts menu, choose View Contacts (Figure 3.1.1.1). The List of Contacts page will be displayed (Figure 3.1.1.2). 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 7 of 35

Contact information includes the following: Name: Contact s first and last name Email: Contact s e-mail address Phone: Contact s main contact number Market Participant General User Guide Figure 3.1.1.1 Accessing Contacts Page Figure 3.1.1.2 List of Contacts Page 3.1.2 Sending an email 1. Click on the e-mail address that corresponds to the user s name to whom you want to send an e-mail message. 2. Your default e-mail client will open. Type your message and send an e-mail as you normally would do. 3.2 Service Requests A Service Request is a way to electronically submit problems and questions to Southwest Power Pool. This information is automatically entered into the SPP customer database, and the appropriate SPP staff is automatically contacted and made aware of the request. With the View and Maintain Service Request role, a user has the right to notify SPP of problems and check on the status of the problem. 3.2.1 Creating a Service Request 1. Select the Customer Relations tab from the top menu bar, and then move your mouse over the Service Requests option to display the drop-down menu. 2. Select Create from the drop-down menu (Figure 3.2.1.1) Figure 3.2.1.1 Service Requests Menu Options 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 8 of 35

3. The Create Service Request page (Figure 3.2.1.2) will open and the following fields will be pre-populated: First Name: User s first name (Read Only) Last Name: User s last name (Read Only) Email: User s e-mail address (Required) Job Title: User s job category (Read Only) Work Phone Number: User s main contact number (Required) Figure 3.2.1.2 Create Service Request Page 4. Select the appropriate Request Category. 5. Select the Request Type from the drop-down list. a. For Settlement Dispute, select Statement Type, and then Charge Type. 6. Click Next. 7. The second portion of the Create Service Request page (Figure 3.2.1.3) will be displayed, and the following fields will be pre-populated: Request Category: The category of the request (Required) Request Type: The type of request (Required) 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 9 of 35

Figure 3.2.1.3 Create Service Request Page Continuation 8. Continue to enter the Service Request information. Make sure to complete bold/required fields. Short Description: A title for the request (Required) Long Description: A description of the request (Required) Browse To Attach up to 5 Documents: Enables users to attach supporting documentation. To attach a document, click Browse. From the file dialog box, navigate to the file to upload. Click Open. 9. Click Next. 10. The Create Service Request Confirmation page will be displayed. (Figure 3.2.1.4) 11. Review the information to make sure it is accurate, and then click Submit. If the information is inaccurate, click Back to edit the information before submitting. 12. After submitting the request, the Your Service Request Information Has Been Submitted request submittal confirmation page (Figure 3.2.1.5) will be displayed. It includes a Request ID that can be used on the Find Service Request page to locate the request at a later time. 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 10 of 35

3.2.2 Finding a Service Request Market Participant General User Guide 1. Make sure you are on the Customer Relations tab. 2. From the Service Request menu, choose Find. The Find Service Request page will be displayed (Figure 3.2.2.1). 1. Type the Request ID or other search criteria for the wanted request. 2. If Settlement Dispute is selected as the Request Category: Request Type will be disabled. Charge Type will be enabled. Statement Type will be enabled. Statement Id will be enabled. Invoice Id option will be enabled. Operational Date will be enabled. If any other than Settlement Dispute is selected: Request Type will be enabled. Charge Type will be disabled. Statement Type will be disabled. Statement Id will be disabled. Invoice Id will be enabled. Operational Date will be disabled. 3. If the (Only return the disputes I created option) is selected, only disputes created by the current user will be returned. 4. Click Find. 5. If matches are found, the Service Request Detail page will be displayed. 6. If no matches are found, (There were no Service Requests Found for Your Input Search Criteria) will be displayed. 7. If multiple matches are found, the View Service Request page will open with a list of Service Requests (Figure 3.2.2.2). To view a Service Request, click Request ID that you want to view. The Service Request Detail page will be displayed (Figure 3.2.3.1). 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 12 of 35

3.2.3 Viewing Details of a Service Request Market Participant General User Guide The Service Request Detail page can be accessed from the Find Service Request page. Based on the user s search criteria, either one Service Request will be returned on the Service Request Detail page, or multiple results will be returned on the View Service Request Detail page. 1. From the View Service Request Detail page, select Request ID. 2. The Service Request Detail page (Figure 3.2.3.1) will be displayed, and the following fields will be pre-populated: Request ID: The ID of the Service Request. Request Category: The category of the Service Request. Request Type: The type of Service Request. Request Status: The status of the Service Request. Date Created: The date the Service Request was created. Contact Name: The contact name of the user who initiated the Service Request. Contact Phone Number: The phone number of the user who initiated the Service Request. Contact E-mail Address: The e-mail address of the user who initiated the Service Request. Short Description: Name/Title of the Service Request. Long Description: Description of the Service Request. Resolution: If the request has been resolved, a Customer Relations Representative (CRR) will add the resolution. 3. On the Service Request Detail page the following additional options are available: View Activities Add Activity Withdraw Service Request 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 14 of 35

Figure 3.2.3.1 Service Request Detail Page 3.2.3.1 Viewing Activities for a Service Request From the Service Request Detail page, the user has the option to see all of the activities that have occurred for a Service Request. 1. Click View Activities. 2. The Service Request Activities page will be displayed, listing existing activities (Figure 3.2.3.1.1). Figure 3.2.3.1.1 Service Request Activities Page 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 15 of 35

3.2.3.2 Adding Activities to a Service Request Market Participant General User Guide From the Service Request Detail page, if additional information should be supplied, activities can be added. 1. Click Add Activity. 2. The Add Service Request Activity page will be displayed (Figure 3.2.3.2.1). 3. The following fields will be pre-populated: Request ID: The ID of the Service Request Request Category: The category of the Service Request Request Status: The status of the Service Request 4. To complete the Add Service Request Activity process, the Comments area must be completed, Attachments are optional. 5. Click Submit. 7. The Your Service Request Activity Has Been Submitted confirmation page will be displayed (Figure 3.2.3.2.2). Figure 3.2.3.2.1 Service Request Activity Page 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 16 of 35

Figure 3.2.3.2.2. Service Request Activity Confirmation Page 3.2.3.3 Withdrawing a Service Request From the Service Request Detail page, a Service Request can be withdrawn. 1. Click Withdraw. 2. The Withdraw Service Request page will be displayed (Figure 3.2.3.3.1). 3. The following fields will be pre-populated: Request ID: The ID of the Service Request. Request Category: The category of the Service Request. Request Type: The type of Service Request. Request Status: The status of the Service Request. Date Created: The date the Service Request was created. Contact Name: The contact name of the user who initiated the Service Request. Contact Phone Number: The phone number of the user who initiated the Service Request. Contact E-mail Address: The e-mail address of the user who initiated the Service Request. Short Description: Name/Title of the Service Request. Long Description: Description of the Service Request. 4. To complete the withdrawal process, the comments field must be completed. 5. Click Submit. 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 17 of 35

Figure 3.2.3.3.1 Withdraw Service Request Page 3.3 Messages Messages sent from SPP s system to the Portal users are used to communicate information related to Service Requests or general Customer Relations announcements. With the View User Message role, users have the right to view and acknowledge these messages. 3.3.1 Finding Messages 1. Make sure you are on the Customer Relations tab. 2. From the Messages menu, choose Find (Figure 3.3.1.1) Figure 3.3.1.1 Messages Menu Option 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 18 of 35

3. The Find Message page (Figure 3.3.12) will open and the following fields will be available to search: Message ID: The message identification number Message Type: The type of message Message Status: The status of the message From Message Date: Starting date of message creation date range To Message Date: Ending date of message creation date range Message Text: Verbiage included in the message; can be a portion of or the entire message. 4. Enter the search information. 5. Click Find. 6. If no messages that meet the search criteria are found, There were no messages found for your input search criteria, will be displayed, otherwise a list of messages will be returned. Figure 3.3.1.2 Find Messages Page 3.3.2 Viewing Unread Messages 1. Make sure you are on the Customer Relations tab. 2. From the Messages menu, choose Unread. (Figure 3.3.1.3) 3. If there are no unread messages, There are no Unread Messages at this time, will be displayed. (Figure 3.3.2.1), otherwise a list of messages (Figure 3.3.2.2) will be returned. Figure 3.3.1.3 Choose Unread Messages Page 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 19 of 35

Figure 3.3.2.1 No Unread Message Page Figure 3.3.2.2 Unread Message List Page 4. To acknowledge a single message as read Click the check box located next to the message. Click Acknowledge. 5. To acknowledge multiple messages as read Click Check All. Click Acknowledge. 6. To remove all selected checks from check boxes. Click Check None. 7. Once a message is acknowledged it will be removed from the Unread Message List. 3.4 Entity Relationship Model A Market Participant can only access its own Entity Relationship Model information. This model, in the form of an XML document, includes information about the Market Participant and his/her corresponding asset/settlement area relationships. 3.4.1 Viewing the Entity Relationship Model 1. Make sure you are on the Customer Relations tab. 2. From the Entity Relationship menu, choose View (Figure 3.4.1.1). Figure 3.4.1.1 Entity Relationship Menu Option 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 20 of 35

Figure 3.4.1.2 View Entity Relationship Page 4. To open the Entity Relationship Model Click on the file name. Click Open. 5. To save the Entity Relationship Model Click on the file name. A Save As pop-up window will be displayed. Browse to your storage location. Click Save. 6. Open the Entity Relationship Model in an XML editor package (such as XMLSpy) the file uses a style sheet to present a more user friendly view (figure 3.4.1.3) 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 21 of 35

Figure 3.4.1.3 Entity Relationship Model Layout 4. Market Settlements The Market Settlements option allows users to view and download Reports including Calibration, Cos Entity validation, and Loss Matrix. Also available within the market settlements function is Settlement Information, and Calendars. 4.1 Reports 4.1.1 Loss Matrix Data The Loss Matrix XML lists the loss matrix percentages for each Transmission Owner for transactions throughout the SPP Transmission system. Market Participants and Transmission Owners may use the Loss Matrix XML to validate transmission charges and credits for Self- Provided Losses. All users can view the Loss Matrix no specific role is needed. 1. Make sure you are on the Market Settlements tab. 2. From the Reports menu, choose View (Figure 4.1.1.1). Figure 4.1.1.1 Reports View Menu Page 3. The View Reports page will be displayed (Figure 4.1.1.2). 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 22 of 35

Figure 4.1.1.2 View Reports Page 4. Select the Loss Matrix folder. 5. Select the desired year/month combination. 6. To open a Loss Matrix file: Click the file name. Click Open. 7. To save a Loss Matrix file: Click the file name. From the Save As dialog, scroll to the directory in which to store the file. Enter a file name. Click Save. 4.1.2 COS Entity Validation Data The COS Entity Validation (SL to TSIN mapping) XML lists the relationship between Settlement Location, PNode, NERC Source/Sink Name, Start Date, End Date, PSE and Control Area. Maintenance and communication about changes to this list is the responsibility of SPP. 1. Make sure you are on the Market Settlements tab. 2. From the Reports menu, choose View (Figure 4.1.2.1). Figure 4.1.2.1 Reports Menu Page 3. The View Reports page will be displayed (Figure 4.1.2.2). 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 23 of 35

Figure 4.1.2.2 View Reports Page Market Participant General User Guide 4. Select the Cos Entity Validation folder. 5. Select the wanted year/month combination. 6. To open a Cos Entity Validation file: Click the file name. Click Open. 7. To save a Cos Entity Validation file: Click the file name From the Save As dialog, scroll to the directory in which to store the file. Enter a file name. Click Save. 4.1.3 Calibration Calibration determinants listed in the Calibration Determinant XML gives Asset Owners the ability to validate the Calibration calculation performed in Market Settlements. The files extracted from the Portal are compressed (zip) files of all Settlement Area Determinant XML for a single day. All users can view calibration data no specific role is needed. 1. Make sure you are on the Market Settlements tab. 2. From the Reports menu, choose View (Figure 4.1.3.1). Figure 4.1.3.1 Reports View Menu Page 3. The View Reports page will be displayed (Figure 4.1.3.2). Figure 4.1.3.2 View Reports Page 4. Select the Calibration folder. 5. Select the wanted year/month combination. 6. To open a Calibration file: Click the file name. 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 24 of 35

Click Open. 7. To save a Calibration file: Click the file name. From the Save As dialog, scroll to the directory in which to store the file. Enter a file name. Click Save. 4.2 Metering Data The Metering Data section enables users to view Metering Data. 4.2.1Viewing Meter Data 1. Make sure you are on the Market Settlements tab. 2. From the Metering Data menu, choose View (Figure 4.2.1.1). Figure 4.2.1.1 Metering Data Menu View Option The View Metering Data Information page will be displayed (Figure 4.2.1.2) Select the appropriate Meter data folder To open a Meter Data file Click the file name. Click Open. 3. To save the Meter file Click the file name. From the Save As dialog, navigate to the file storage location. 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 25 of 35

Click Save. 4. To delete a file(s) in the Pending folder Click to select check box next to the file you want to delete. Click Delete Selected Files. Your files have been deleted will be displayed. Figure 4.2.1.2 View Settlement Information Page 4.3 Settlement Info The Settlement Info section enables users to view Settlements information. 4.3.1Viewing Settlement Info 1. Make sure you are on the Market Settlements tab. 2. From the Settlement Info menu, choose View (Figure 4.3.1.1). 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 26 of 35

Figure 4.3.1.1 Settlement Info Menu View Option The View Settlement Information page will be displayed (Figure 4.3.1.2) Select the appropriate Information data folder To open a Settlement information file Click the file name. Click Open. 3. To save the Settlement information file Click the file name. From the Save As dialog, navigate to the file storage location. Click Save. 4. To delete a file(s) in the Pending folder Click to select check box next to the file you want to delete. Click Delete Selected Files. Your files have been deleted will be displayed. 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 27 of 35

Figure 4.3.1.2 View Metering Data Information Page 4.4 Calendars The Calendar section enables users to view, and save the Market Calendars. 4.4.1 Viewing Market Calendars 1. Make sure you are on the Market Settlements tab. 2. From the Calendar menu, choose View (Figure 4.4.1.1). Figure 4.4.1.1 Calendar Menu View Option 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 28 of 35

The View Calendar page will be displayed (Figure 4.4.1.2) Select the appropriate Calendar folder To open a Calendar file Click the file name. Click Open. 3. To save the Calendar file Click the file name. From the Save As dialog, navigate to the file storage location. Click Save. Figure 4.4.1.2 View Calendar Page 5. Market Operations The Market Operations option allows users to view, submit, upload market information and requests, and perform administrative duties for market participants. 5.1 View Market Data 1. Make sure you are on the Market Operations tab. 2. From the View menu, choose the category of data that you want to view. (Figure 5.1.1.1) Available categories to View include: AS Capacity Plan Mismatch Capacity Anc Svc Obligation Customer Capacity Summary Dispatch Deliverability Analysis Energy Clearing Prices Invalid Resource Plan Market Schedule Mid Term Load Forecast Operator Messages Operator Overrides Over/Under Commitment Short Term Load Forecast URD Interval URD Resource Locked Current EIS Offer Cap Self Dispatch Min Violation Self Dispatch Max Violation 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 29 of 35

Figure 5.1.1.1 View Market Data 5.2 Submit Market Data 1. Make sure you are on the Market Operations tab. 2. From the Submit menu, choose the type of file that you want to submit. (Figure 5.2.1.1) Available file types to Submit: AS Capacity Plan EIS Offer MP Load Forecast Resource Plan 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 30 of 35

Figure 5.2.1.2 Submit Market Data 5.3 XML Upload 1. Make sure you are on the Market Operations tab. 2. From the XML Upload menu, choose the xml file you want to submit. (Figure 5.3.1.1) Available XML file types for upload: Upload Query by Transaction Request Upload Query Request Upload Submit Request 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 31 of 35

Figure 5.3.1.1 XML Upload Menu 5.4 Admin Functions 1. Make sure you are on the Market Operations tab. 2. From the Admin menu, choose the administrative function you want to complete. (Figure 5.4.1.1) Available options under the Admin menu: Transaction Log User Setup Version Info View Request Headers XML Listener 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 32 of 35

Figure 5.4.1.1 Admin Menu 6. User Guides User s Guides, which describe how to use the COS Portal, are contained within the Help menu option. These guides are available for both General Users and LSAs. No roles are needed to access them. 1. Make sure you are on the Help tab. 2. From the User Guides menu, choose View. 3. The View User Guides page will be displayed (Figure 6.1) 4. Select User Guides. 5. User s Guides will be listed LSA User s Guide - Defines and describes how to use pages associated with the LSA Role. General User s Guide - Defines and describes how to use pages associated with the General User Role. 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 33 of 35

Figure 6.1 View User Guides 7. Frequently Asked Questions and Answers Q: Can I use any application to view downloaded XML files? A: It is recommended that you use any supporting application other than an Internet Browser. An XML editor such as XMLSpy is preferable. Q: How do I view ERM Models with a Style Sheet? A: When viewing any Portal XML document, ensure that your browser security setting allows you to Access Data Sources Across Domains. 1. Open Internet Explorer. 2. From the Tools menu, choose Internet Options. 3. An Internet Options dialog will be displayed. 4. Click the Security tab. Make sure the Internet option is selected, and then click the Custom Level button. 5. Scroll down to the section labeled Miscellaneous. Make sure the Access Data Sources Across Domains option is enabled 6. Close the Internet Options dialog by clicking OK to close each window. Q: How do I install digital certificates on a PC? A: Certificate installation procedures can vary depending on the provider. Your digital certificate provider (DST or OATI) should be able to assist you with installation and set-up on your PC. 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 34 of 35

8. Appendix Market Participant General User Guide Asset Service Request Categories Definitions Used to submit market registration related requests for assets. Service Request Types Update Terminate Add Invoice Inquiry Used to submit invoice inquiries. Inquiry LSA Maintenance Used to submit help requests related to LSAs. Add Terminate Market Participant Used to submit market registration related requests for transmission owners. Add Terminate Update Other Any other service request type, not defined by its own category. Add Terminate Update Plant Used to submit plant related requests. Add Terminate Update Pre-Initial Statement Transmission Service Used to submit inquiries before the statements are available. Used to submit inquiries about transmission service. Inquiry Inquiry 12/13/10 2010 Southwest Power Pool. All Rights Reserved. Page 35 of 35