VIEVU DOCKING STATION USER GUIDE Contact Us If you need assistance or have any questions, please visit www.vievu.com/docking-station-support, contact us by phone at 888-285-4548 or email support@vievu.com. Version 2.42.7.0 02122018
CONTENTS INTRODUCTION... 4 Contact Us... 4 Legal Notices... 4 GETTING STARTED... 5 PREPARING FOR DOCKING STATION SETUP... 5 Overview... 5 Obtaining IP Address... 5 Log In... 6 CONFIGURATION... 7 Overview... 7 VIEVU Software... 7 Time Zone... 7 Hostname... 8 Proxy Server... 8 IP Address... 9 DNS Settings... 9 NTP Server Settings... 10 SSL Certificate Support... 10 Managing Docking Stations by Location... 11 NETWORK TOOLS... 13 Overview... 13 Traceroute... 13 Ping... 14 SNMP Monitoring... 15 FIRMWARE... 16 Overview... 16 Updating Multi-Dock Firmware... 17 Version 2.42.7.0 02122018 Page 2
Remote Update Of Docking Stations From VIEVU Solution... 18 Automatic Update of Camera Firmware... 18 PREFERENCES... 18 Overview... 18 Change Login... 19 Change Password... 19 OPERATION... 21 CONNECTING CAMERAS... 21 Overview... 21 LE4/LE4mini Port Insert... 21 Connecting Cameras to Multi-Dock... 21 LE5 LED Lights... 23 LE5 LITE LED Lights... 24 LE4/LE4mini LED Lights... 24 ARCHITECTURE... 25 Multi-Dock Architecture... 25 Version 2.42.7.0 02122018 Page 3
INTRODUCTION The VIEVU Docking Station is the multiple-camera docking option compatible with VIEVU Solution and VERIPATROL. This guide describes how to use the VIEVU Docking Station with VIEVU cameras and software. Additional support material is available at www.vievu.com/support. CONTACT US If you need assistance or have any questions, please visit www.vievu.com/docking-stationsupport, contact us by phone at 888-285-4548, or email support@vievu.com. LEGAL NOTICES 2018 Safariland VIEVU All rights reserved. No part of this manual may be reproduced, transmitted, stored in a retrieval system, or translated into any language in any form by any means without the written permission of Safariland VIEVU. Safariland is a registered trademark of Safariland, LLC and VIEVU is a registered trademark of VIEVU, LLC. Information in this document is subject to change without notice. Version 2.42.7.0 02122018 Page 4
GETTING STARTED PREPARING FOR DOCKING STATION SETUP OVERVIEW The Multi-Dock is a network-enabled docking station for VIEVU cameras. The Multi-Dock is connected to an Ethernet cable and communicates with the network to automatically transfer video files to the VIEVU Solution or VERIPATROL. OBTAINING IP ADDRESS To set up the Multi-Dock, connect an Ethernet cable and power cable to the rear of the Multi- Dock. The Multi-Dock uses DHCP by default to acquire an IP address on a IPv4 network. You acquire an IP address with either an automatic or manual configuration. Version 2.42.7.0 02122018 Page 5
OBTAIN IP ADDRESS WITH AUTOMATIC CONFIGURATION Download the configuration file: MDN_settings.XML Edit the XML file to match your settings and move it to a FAT formatted USB flash drive. Insert the USB flash drive into the USB port on the back of the Multi-Dock and wait up to 5 minutes. The XML file adds your configurations to the dock and provides a text file containing the IP Address assigned to the Multi-Dock. OBTAIN IP ADDRESS WITH MANUAL CONFIGURATION Connect a USB flash drive to the USB port at the rear of the Multi-Dock. A text file is created, containing the IP address assigned to the Multi-Dock. LOG IN Once you have the IP address, you can access the interface and log in to configure the dock. Open an internet browser and navigate to the IP address of the Multi-Dock. At the login screen, use the following default credentials: Login ID: admin Password: vievu123 The Multi-Dock Configuration page is displayed. Note: If your login fails, the credentials may have already been changed. In that case, please contact your administrator to help resolve the issue. Version 2.42.7.0 02122018 Page 6
MAIN MENU CONFIGURATION OVERVIEW Adjust the various settings on the Configuration page to match the current VIEVU Solution or VERIPATROL configuration. The Configuration page also provides additional customermanageable settings. VIEVU SOFTWARE TO CONFIGURE THE MULTI-DOCK FOR VIEVU SOLUTION: From the Start menu and in the VIEVU Software drop-down box, select VIEVU Solution. In the Account Name field, enter your Account Name. This is the first part of your assigned VIEVU Solution website. For example, https://xyzdept.vievusolution.com (where XYZDept is the Account Name) In the Access Token field, enter your access token. You can find this information under Settings while logged into your VIEVU Solution website. For more information, see the VIEVU Solution User Guide. Note: If the connection test fails, double check that the information has been entered correctly and that traffic to and from the Multi-Dock is not blocked by a firewall. TO CONFIGURE THE MULTI-DOCK FOR VIEVU VERIPATROL: From the Start menu and in the VIEVU Software drop-down box, select VERIPATROL. Enter your VERIPATROL Server information in the fields under VERIPATROL Server. The default port is 43690. After entering the appropriate information, press Save. Then press Test Connection to ensure that the Multi-Dock can communicate with the server. TIME ZONE From the Time Zone drop-down list, select the time zone for your location. Press Save to apply the changes. Version 2.42.7.0 02122018 Page 7
Note: The Time Zone setting is applied to cameras docked at this Multi-Dock and reflected in video timestamps. HOSTNAME In the Hostname field, enter the hostname that the Multi-Dock will use. By default, each Multi- Dock has a unique hostname identifier. Note: The Hostname field populates with MAC Addresses automatically. The default hostname will use the following format: VIEVU-MDN-MAC Address. Press Save to apply the changes. Note: The Multi-Dock requests a system restart whenever the hostname is changed. PROXY SERVER If a proxy server is required, select the Enable Proxy Server check box. With the check box selected, fields are displayed for Hostname, User Name, Password, and Port. Enter the necessary information to use the proxy server. Version 2.42.7.0 02122018 Page 8
Press Save to apply the changes. IP ADDRESS To use a static IP address instead of a DHCP-assigned address, select Static IP Address. When Static IP Address is selected, additional fields are displayed for IP Address, Subnet Mask, and Default Gateway. Enter the desired IP address or DNS name and network information. Press Save to apply the changes. The Multi-Dock will become available at the new address shortly. Note: When using a Static IP Address, DNS names are not compatible with the proxy, NTP or VERIPATROL address on the Multi-Dock. DNS SETTINGS To configure DNS to identify Multi-Docks on the network by DNS Name instead of by IP Address, select the check box in the DNS Settings field. Two more fields are added for Primary DNS and Secondary DNS. Version 2.42.7.0 02122018 Page 9
Press Save to apply the changes. The Multi-Docks on the network will become available by DNS Name shortly. Note: When using a Static IP Address, DNS names are not compatible with the proxy, NTP or VERIPATROL address on the Multi-Dock. NTP SERVER SETTINGS To use an internet time server, ensure that the Multi-Dock is functionally accessing the internet. To use a local time server, select Use local time server and enter the local server address. Press Save to apply the changes. Note: The time information from the NTP server is applied to both the Multi-Dock and all cameras connected to this Multi-Dock. SSL CERTIFICATE SUPPORT Secure Sockets Layer and, more recently, Transport Layer Security are both frequently referred to as SSL. These are cryptographic protocols for providing communications security over a computer network. To ensure secure HTTPS connections, this release of software allows you to upload SSL certificates on the Multi-Dock Configuration page. Version 2.42.7.0 02122018 Page 10
To set up secure HTTPS connections: In the SSL field at the lower-right side of the Multi-Dock Configuration page, click the HTTPS button. Click the Browse button and select the SSL certificate file to upload. MANAGING DOCKING STATIONS BY LOCATION A Location field has been added to help you manage docking stations. To simplify docking station management and updating, docking stations can be now assigned to certain Locations. When a new docking station is initially added to the network, the Location field in the Configuration page of the docking station website is empty. Version 2.42.7.0 02122018 Page 11
In VIEVU Solution, you can update the Location for each docking station. After you set a location for a docking station, the selected location is displayed on the Configuration page of the docking station website. In VIEVU Solution, users can create new locations for docking stations or update existing ones. For details, refer to the VIEVU Solution User Guide. Version 2.42.7.0 02122018 Page 12
NETWORK TOOLS OVERVIEW Send network commands to the Network Tools page to diagnose and troubleshoot networking issues and to configure SNMP monitoring. To open the Network Tools page: Select the Network Tools tab at the top of the screen. The Multi-Dock Tools page is displayed. The fields in the Multi-Dock Tools page are discussed in the following sections. TRACEROUTE In the Method field drop-down box, select Traceroute. Version 2.42.7.0 02122018 Page 13
In the target field, supply a valid IP Address or DNS. Click Start to display the results in the output box below. Note: If Multi-Dock cannot get a response from the IP Address or DNS, a *** is displayed. PING In the Method field drop-down box, select Ping. In the target field supply a valid IP Address or DNS. Click Start to display the results in the output box below. Version 2.42.7.0 02122018 Page 14
Note: By default, your VIEVU Solution website does not respond to ping requests, which can result in packet loss. SNMP MONITORING Click the SNMP toggle to enabled. In the Manager Host box, specify the IP/Hostname where traps are to be sent. In the Manager Community String field, input a string to send to the SNMP Manager with each trap. By default, this is set to public. Note: VIEVU Multi-Dock sends traps on UDP Port 162. In the next field, enter an Agent Community String to receive Multi-Dock SNMP variables. By default, this is set to public. Version 2.42.7.0 02122018 Page 15
When finished, click Save to exit this window. Note: To ensure secure HTTPS connections, the latest release of software allows you to upload SSL certificates on the Configuration tab. FIRMWARE OVERVIEW The Firmware page shows the current firmware version of the Multi-Dock. You can update firmware through the browser interface when updates are available.. Note: To be certain that your system is operating at its optimal efficiency and ensure that you re getting the maximum benefits from your VIEVU equipment, it is highly recommended that you complete the firmware updates whenever they become available. To open the Firmware page: Select the Firmware tab at the top of the screen. The Multi-Dock Firmware page is displayed. Version 2.42.7.0 02122018 Page 16
From this page, you can update Multi-Dock firmware to the currently available version. You can also enable automatic updating of firmware for either Multi-Docks or cameras. UPDATING MULTI-DOCK FIRMWARE To update Multi-Dock firmware: In the Multi-Dock Firmware update section, click Browse from the Select file to upload field. Navigate to and select the firmware.zip file on your computer. Click the Upload button and wait for the gray progress bar to become fully green. Select Upgrade Firmware to apply the firmware update. Allow the docking station to sit undisturbed and check back in 20 minutes. To update firmware automatically, enable the Automatic updating toggle on the Firmware page. For this feature to work, the docking station must have access to the internet. Note: It is recommended that you contact VIEVU support when upgrading Multi-Dock firmware. Please call 888-285-4548 (Option 2) to reach Technical Support. Version 2.42.7.0 02122018 Page 17
REMOTE UPDATE OF DOCKING STATIONS FROM VIEVU SOLUTION Users can now remotely update the firmware on multiple or single docking stations from the VIEVU Solution Multi-Dock Management page. When the firmware version of the docking station is older than the version available for update, an 'update available' label is displayed next to that docking station. Please refer to the VIEVU Solution User Guide for details. AUTOMATIC UPDATE OF CAMERA FIRMWARE To set up automatic camera firmware updating: In the Camera Firmware Update portion of the Multi-Dock Firmware page, click the toggle to enable/disable automatic updates. PREFERENCES OVERVIEW The Preferences page lets you change logins and their associated passwords. To open the Preferences page: Select the Preferences tab at the top of the screen. The Multi-Dock Preferences page is displayed. Version 2.42.7.0 02122018 Page 18
Use the Preferences page to change login credentials for the Multi-Dock. Note: Make sure any changes to the login credentials are carefully backed up in case the credentials are forgotten. CHANGE LOGIN To change your Multi-Dock login: In the Change Login field, enter the new login name. Press Save to apply the changes. CHANGE PASSWORD To change your password: In the Change Password section, enter the new password in the New Password field. In the Confirm Password field, enter the new password again to confirm. Press Save to apply the changes. Version 2.42.7.0 02122018 Page 19
Version 2.42.7.0 02122018 Page 20
OPERATION CONNECTING CAMERAS OVERVIEW The Multi-Dock supports up to 10 cameras at one time. Once the Multi-Dock has been configured and the cameras assigned to VIEVU Solution or VERIPATROL, the Multi-Dock will transfer videos from the connected cameras and update the cameras to the latest firmware version. For more information on assigning cameras, refer to the User Guide for the VIEVU software being used (VERIPATROL or VIEVU Solution). Additional support material is available at www.vievu.com/docking-station-support. LE4/LE4MINI PORT INSERT Each port on the LE4 Multi-Dock accommodates either an LE4 or an LE4mini camera. To use the port for an LE4 camera, remove the insert by pressing the tab on the rear and pulling up. To use the port for an LE4mini, no change is needed. The LE3 Multi-Dock supports only LE3 cameras. CONNECTING CAMERAS TO MULTI-DOCK With some minor differences, all VIEVU cameras connect to the docking station in generally the same manner. The VIEVU LE4 camera has a rubber USB port cover that swivels out of the way in order to expose the connector and plug in the camera. The LE5 and LE5 LITE cameras have a sliding plastic door on the bottom to cover the USB port. Also, the LE5 camera uses one standard Version 2.42.7.0 02122018 Page 21
USB connector to connect to the computer, while all the other VIEVU cameras have two standard USB connectors which must both be plugged into the computer. To connect an LE4 camera to the Multi-Dock: Loosen the rubber USB port cover on the camera and rotate it 90 to the rear of the camera. Align the camera with a port on the top of the Multi-Dock. Gently press down to insert the camera into the port. If you feel resistance, ensure the rubber USB cover is rotated to expose the connector, aligned with the slot at the rear of the port, and that the camera is oriented correctly. Version 2.42.7.0 02122018 Page 22
WARNING: TO AVOID PERMANENT DAMAGE TO THE CAMERA OR PORT, DO NOT ATTEMPT TO FORCE THE CAMERA INTO THE PORT. The lights on top of the camera communicate the camera s status. When a camera is connected to the Multi-Dock, it automatically begins transferring videos. Do not disconnect the camera while it is downloading. Note: To ensure cameras are correctly mounted in the Multi-Dock, look for the following: LE4 After connecting the camera, watch for the status light to turn solid blue. LE3 After connecting the camera, slide the lens cover to the On position and watch for a solid amber light. LE5 LED LIGHTS Status Light (Right side) Solid Blue: Slow Blink Blue: No Light: Blinking Yellow: White Light: Camera is connected to the Multi-Dock and is queued to download. Camera is downloading video. Do not disconnect the camera. Camera has finished downloading video. An error has occurred. Camera is installing new firmware. Do not disconnect the camera. Charging Light (Left side) Solid Red: Solid Green: Battery is charging. Battery is fully charged. Version 2.42.7.0 02122018 Page 23
LE5 LITE LED LIGHTS Status Light (Right side) Solid Blue: Slow Blink Blue: No Light: Slow Blink Yellow: White Light: Camera is connected to the Multi-Dock and is queued to download. Camera is downloading video. Do not disconnect the camera. Camera has finished downloading video. An error has occurred. Camera is installing new firmware. Do not disconnect the camera. Charging Light (Left side) Solid Red: Solid Green: Battery is charging. Battery is fully charged. LE4/LE4MINI LED LIGHTS Status Light (Right side) Solid Blue: Slow Blink Blue: No Light: Slow Blink Yellow: White Light: Camera is connected to the Multi-Dock and is queued to download. Camera is downloading video. Do not disconnect the camera. Camera has finished downloading video. An error has occurred. Camera is installing new firmware. Do not disconnect the camera. Charging Light (Left side) Solid Red: Solid Green: Battery is charging. Battery is fully charged. Version 2.42.7.0 02122018 Page 24
ARCHITECTURE MULTI-DOCK ARCHITECTURE Webserver File Storage Firmware Update HTTPS: TCP 443 HTTP: TCP 80 SSH: TCP 22 Multi-Dock UDP 123 Internet Time Source NTP (optional) Workstation Configuration and Troubleshooting Description/Resource URI IP Address Port VIEVU Solution Webserver Provided in Welcome email Provided in Welcome email 443 (TCP, HTTPS) VIEVU Solution File Storage Provided in Welcome email Provided in Welcome email 443 (TCP, HTTPS) Firmware Update Location solutionstorage.blob.core.windo ws.net 168.63.89.78 443 (TCP, HTTPS) Internet Time Source NTP (Optional) pool.ntp.org -- 123 (UDP) Multi-Dock Configuration Webpage -- -- 80 (TCP, HTTP) 161 (UDP, IN) 162 (UDP, OUT) Multi-Dock SSH (VIEVU Support Use Only) -- -- 22 (TCP, SSH) Version 2.42.7.0 02122018 Page 25
Server TCP 43690 UDP 123 Internet Time Source NTP (optional) UDP 161 UPD 162 UDP 63 UDP 67 TCP 80 TCP 43690 SSH: TCP 22 UDP 123 Multi-Dock Description/Resource URI IP Address Port VIEVU Server -- -- 43690 (TCP) Internet Time Source NTP (Optional) pool.ntp.org -- 123 (UDP) Firmware Update Location solutionstorage.blob.core.windo ws.net 168.63.89.78 443 (TCP, HTTPS) Multi-Dock Configuration Webpage -- -- 80 (TCP, HTTP) 161 (UDP, IN) 162 (UDP, OUT) Multi-Dock SSH (VIEVU Support Use Only) -- -- 22 (TCP, SSH) Version 2.42.7.0 02122018 Page 26