Xerox Mobile Print Portal 1.3 User Guide for BlackBerry

Xerox Mobile Print Portal 1.3 User Guide for BlackBerry

2012 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are trademarks or trademarks of Xerox Corporation in the US and/or other countries. Adobe is either a registered trademark or trademark of Adobe Systems Incorporated in the United States and/or other countries. BlackBerry is the property of Research In Motion Limited and is registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited. Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Version: 1.3.x i

Table of Contents Get Started... 1 Download... 1 Login... 1 Overview... 2 Documents... 3 How Do I Print?... 3 Manage Documents... 4 Printers... 6 Near Me... 7 Search... 8 Scan QR... 8 Camera... 9 My Library... 10 FAQ... 11 iii

Get Started Xerox Mobile Print Portal gives you the freedom to print when you are on the go--away from your desktop and usual printers. Use any mobile devices (e.g., smartphone, tablet) to quickly and easily print to supported printers. Xerox Mobile Print Portal runs on the following devices. BlackBerry 5.0 OS BlackBerry 6.0 OS or higher Help for Xerox Mobile Print Portal is available throughout the app. Download You may install from the app store for your device. Once the install is complete, look for the Xerox Mobile Print Portal icon in your menu of apps. Login You only need to log in the first time you access the application or when you return to the application after signing out. Note: To log out, go to the device s menu on the home screen and select Logout. All users start by accepting the terms of use and entering an email address. After you enter your email, you will be prompted to enter your credentials in one of three ways depending on your system setup. Not sure what to enter? Check with your administrator. Option 1: Confirmation Number 1. Enter your email. Select Next. A message notifies you to check your email for a PIN. 2. You may be asked to enter a company code. This helps identify you. Your company should supply this information before you log in. 3. Enter the PIN number you received via email and select Done. Option 2: Corporate Login 1. Enter your email. Select Next. 1

2. You may be asked to enter a company code. This helps identify you. Your company should supply this information before you log in. 3. Enter your User Name and Password. This is determined by your company. It may be the same credentials you use to log on each day. If you are unsure, check with your system administrator. Option 3: Password 1. Enter your email. Select Next. A temporary password is sent to you. 2. Enter the temporary password. 3. Supply a new password and confirm it. Select Done. Overview Use your mobile device to print from email, an image library, and other applications to a network of printers. Go straight to the How Do I Print? topic to get help printing. Check out the sections below for an overview of available features. Documents Shows files that have been uploaded for printing. You may preview a document, print it, view its print history, or delete it. Printers Find printers, manage favorites, and set defaults. Capture Take a picture and submit it for printing. My Library Print images stored on your device. Help Reference materials for the application. About Logout and information about the application. 2

Documents How Do I Print? Xerox Mobile Print Portal makes it simple for you to print on the go. There are a variety of file types you can print. (See FAQ for a full list.) You can print emails and their attachments, files from other applications, files stored on your device, and images that you capture with the camera in Xerox Mobile Print Portal. All you need to do is choose a file, choose your settings, and print. There are more details for each step below. 1. Choose a File to Print Email 1. To print an email message, forward it to the general email address to upload the file for later release. (See the FAQ, if you do not know the email address.) Note: Some deployments allow you to email the printer directly using a device-specific email address. The job is sent to the printer immediately and you will not be able to set print options. 2. Open Xerox Mobile Print Portal. 3. Go to the Documents view. 4. Select the message you want to print. The Print Job screen opens. Note: To print an attachment, follow the steps for Other Applications. Other Applications 1. Choose a mobile application (e.g., Dropbox). Select the file you want to print. 2. Select print and use the Open in Print Portal option. Camera 1. Select Camera to open the camera in Xerox Mobile Print Portal. 2. Take the picture and accept it. The Print Job screen opens. My Library 1. Select My Library. 2. Search the images saved to your device. 3. Choose a file and the Print Job screen opens. 3

Reprint (If Enabled by Your Administrator) Go to the Documents menu to reprint a file in your document history or to print an item that you uploaded. I Want To Upload now and Print Later Note: The amount of time your document is available to print is designated by your company s system administrator. 1. Open the file in Xerox Mobile Print Portal. 2. On the Print Job screen, go to the device s menu and select Upload. This saves your file in the Documents queue until you send it to a specific printer later, or release it at the printer. 2. Print Job Settings Once you select a document, you may change the printer and print options. Happy with your settings? Go to step 3. Current Printer Select here to change printers. See Printers for more information. Note: To see printer details, in the Print Job view, open the device s menu and choose Printer Details. Print Options The available print options vary depending on the printer you have set. To set the number of copies, scroll to the field and enter a number. For color, two-sided, and staples, scroll to the option and click to turn on and off. 3. Print Select Print. Manage Documents Shows files that have been uploaded for printing. You may preview a document, print it, view its print history, or delete it. Print 1. Either select the document and Print Job opens, or highlight the document and choose Print Document from the device s menu. 4

2. Select Print. Note: Go to How Do I Print? for more information. Preview 1. Scroll to the file and select Preview Document from the device s menu. You can also elect to preview from the Print Job view. History 1. Scroll to the file and select View Document from the device s menu. Delete 2. Scroll to the file and select Delete Document from the device s menu. 5

Printers In the Printer view, you may find printers and manage printer options (e.g., favorites and defaults). This icon indicates the default printer. This icon indicates a favorite printer. Select a Printer Use one of these methods to add a printer. Use Near Me to search for a printer by location. Use Search to find printers using a keyword. Use Scan QR to find a printer by its QR code label. Printer Details To see printer details, highlight the printer and in the device s menu select Printer. Favorites To change your favorites, highlight the printer. In the device s menu select Remove Favorite. 6

Near Me Search for a printer by location. Select the site to view its available printers. Use the search bar to enter another location near which to locate printers. What Is The Search Area? You can reset the search area radius and unit of measure. Open the device s menu and select Settings. Set your search radius. You can also choose either miles or kilometers as your unit of measure. 7

Search Enter text in the search bar to find a printer. The selection method is configured by your company. For example, you could search by device name or, perhaps, model name. Scan QR If the printer has a QR code on or near it, use Xerox Mobile Print Portal to scan the QR code and add the printer to your favorites. It's the most accurate way to make sure you send your print jobs to the right device. Scanning Tips Check conditions below if you are having difficulty scanning. 1. Make sure you are close enough. 2. Make sure there is enough light. 3. Center the code in your viewer. 4. Check your focus. 8

Camera For devices with cameras, use this option to take and print photos instantly. 1. Select Camera. 2. Take a picture and submit it for printing. 3. The Print Job screen opens. The available print options vary depending on the printer you have set. To set the number of copies, scroll to the field and enter a number. For color, two-sided, and staples, scroll to the option and click to turn on and off. 4. Select Print. 9

My Library Use this option to access saved images on your device. 1. Select My Library. 2. Select a file to print. The Print Job screen opens. The available print options vary depending on the printer you have set. To set the number of copies, use the + and - icons. For color, two-sided, and staples, slide the toggle. 3. Select Print. 10

FAQ What file types are supported? The file types below are always supported. Microsoft Word documents (*.doc, *.docm, *.docx) Text and rich text files (*.rtf, *.tif, *.tiff, *.txt) Images (*.gif, *.jpeg, *.jpg) Adobe PDF (*.pdf) Microsoft PowerPoint presentations (*.ppt, *.pptm, *.pptx) Microsoft Excel spreadsheets (*.xlsm, *.xlsx) These file types may be supported depending on your deployment. Email messages (*.eml) Images (*.png) Compressed files (*.zip) What if I do not have or do not know my Company Code? Depending on how your system is set up, you may not need to enter this information. If Xerox Mobile Print Portal requests this information and you do not know it, check with your administrator. 11

Why is file preview slow? File size impacts the preview load time. If you have a large file that is taking a long time to preview, go directly to print. What email address do I use to print emails? For cloud deployments, send emails to print@printbyxerox.com and the file will upload for printing later. For other deployments, you can find the printer email address in the Printer Details view. Why is file preview slow? File size and network speed impact the preview load time. If you have a large file that is taking a long time to preview, go directly to print. What email address do I use to print emails and email attachments? For cloud deployments, send emails to print@printbyxerox.com and the file will upload for printing later. For other deployments, you can find the printer email address in the Printer Details view. Why can't I print? Unsupported File Types or Print Options Check the list of file types above. Your device may not allow the file type. If the printer you selected is not configured for the paper size of your document, select a different printer and reprint. Document Did Not Print Scroll to the file and select View Document in the device s menu. Review the history to verify that the document was successfully sent to the printer. You can also check the printer; perhaps the print submission was successful, but the device is out of paper, etc. Check that accounting is not enabled at the printer; it is not supported in this release. 12

I received a User Validation error when I forwarded a file to Xerox Mobile Print Portal. Why can't I print? If you have multiple email accounts that you aggregate, and you want to forward files from the aggregated email account to Xerox Mobile Print Portal, it must be the email account that is associated with your Xerox Mobile Print Portal profile. To successfully print, you could forward from one email account to the one associated with Xerox Mobile Print Portal and send the file to print from there. What if I do not want to print the file immediately? Use the Upload option. This saves your file until you send it to a specific printer later, or release it at the printer. What do I do if Open In Print Portal is not an option from email and other applications? This is a known issue with BlackBerry devices. First check that you have not set another print application as your default. Another option, in order to print emails, email attachments, and, in some instances, from other applications you must forward the item you want to print to the printer's email address. This information is found on the Printer Details view. 13