---------------------------------------------------------------------------- ------- --------- Virtual Office Technical Requirements Version 3.0 Revision 1.0
Technical Requirements Version 3.0 Revision 1.0
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8x8, Inc. Virtual Office Technical Requirements Purpose Purpose for this document is to provide customers with a checklist of technical requirements, functionality, and capabilities necessary to prepare their network and agent workstations to interoperate with 8x8 s Virtual Office and Virtual Office Pro. Requirements Network Wiring PoE (recommended) Packet loss Jitter Network latency At least Cat 5 (preferably Cat 6) wiring to each user Polycom phone PoE requirements: VVX3xx/4xx phones (max consumption 6.5W) default to PoE Class 2 signature to the PoE Switch (Minimum Power Levels at Output of PoE switch 7.0W) When an Expansion Module is connected (max consumption 13W), the hard-wired signature reverts to PoE Class 0 (Minimum Power Levels at Output of PoE switch 15.4W) 0% packet loss < 20ms jitter < 100ms latency to 8x8 s data centers If running a converged network for voice and data QoS (Quality of Service) End-to-end QoS (recommended) Configure VLAN s to separate the traffic Configure on premises to prioritize voice traffic (with the assistance and advice from 8x8) Customer shall connect to 8x8 via an MPLS network, such connection to be verified and approved by 8x8 Subnets You must allow traffic from these 8x8 subnets through your firewall. 192.84.16.0/22 Subnets 8.28.0.0/22 217.163.57.0/24 103.252.162.0/24 103.239.164.0/24 Version 3.0 Rev. 1.0 i
8x8, Inc. Virtual Office Technical Requirements UDP and TCP Ports for Router QoS These UDP and TCP ports are required to be opened with the highest QoS setting on your router to allow communication for 8x8 devices, services and applications. SIP Signaling 5196-5199 (5199 Primary) Registration 5060-5061 (5060 Primary) 8x8 Activation Service 5299 UDP Ports for Devices These UDP ports need to be opened based on the phones or devices you are deploying. Polycom Phones 2222-2269 Cisco Linksys SPA & ATA 16384-16404 Astra Phones 3478-3480 (3479 Primary) VO Mobile App 5199 VOD w/ Advanced Audio Codec 30000-30040 8x8 Network Diagnostics and Network Monitoring Tools 3478-3480 BPA 15044 TCP Ports for Firewall These TCP ports need to be opened on your firewall if you are deploying the following applications. 15000 Switchboard 20080 23080 2098-2130 VO Pro / Virtual Meeting SalesForce Plugin 2097 2601 MS Outlook Integration 8443 Act! Plugin 2099 80 (http) 443 (rtpm or https) 1978 (host content sharing) 8443 (https exchange/gmail) 54545 (view content sharing) 23960 (Click2Pop) UDP protocol priority SPI (Stateful Packet Inspection) ALG/Helper and UDP flood detection High Disabled Disabled Version 3.0 Rev. 1.0 ii
8x8, Inc. Virtual Office Technical Requirements VO Soft Phone / Pro / Virtual Meeting Operating Systems Browsers Flash Flash 10+ Windows Vista, Windows 7 or later 4 GB of system memory Mac OS 10.6 (Snow Leopard ) or newer 4 GB of RAM Internet Explorer 7.0 or newer Google Chrome 5.0 or newer Firefox 2.0 or newer Safari 3.0 or newer Java Java 6 Update 14+ Bandwidth Other Min 1.5 Mbps down / 384 Kbps up (Cable modem, DSL or better) Headset with microphone Version 3.0 Rev. 1.0 iii