Product System Requirements and Compatibility Matrix

Size: px

Start display at page:

Download "Product System Requirements and Compatibility Matrix"

Marian Chapman
5 years ago
Views:

Product System Requirements and Compatibility Matrix Before installing Encompass or other products offered by Ellie Mae, verify the system requirements detailed in this document.

System requirements are subject to change as Ellie Mae updates the softw are to accommodate new features and regulation requirements.

1 Product System Requirements and Compatibility Matrix Before installing Encompass or other products offered by Ellie Mae, verify the system requirements detailed in this document. When installing Encompass, additional third-party applications (such as Amyuni PDF Converter) are installed by the Encompass Installation Manager if the applications are not already on your computer. System requirements are subject to change as Ellie Mae updates the softw are to accommodate new features and regulation requirements. This compatibility matrix provides information about the interoperability of the Ellie Mae suite of products and various components, operating systems, brow sers, and other products. Refer to this Legend to understand the,, Not, and Incompatible designations in the matrices. Legend Key Not Incompatible NOTE: Meaning Fully. We recommend this combined platform for the best experience. We support usage of this version and will fix issues that are found. We have not tested and do not support usage of this version, however, it has been known to be used successfully at some customer sites. We have tested this version and it does not work with our solution. Minimum requirements are based on the computer running the operating system, the Microsoft Office application and Encompass. Other applications running on the computer have their own requirements that need to be taken into consideration. Minimum Internet connection requirements are based on average bandwidth usage. Bandwidth usage varies based on the number of users accessing items over the Internet, as well as the Encompass features and other applications being accessed over the Internet. In general, additional bandwidth will improve the user experience during peak usage periods, for example, during month-end closing. Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 1 of 14

2 Encompass Developer Connect Important Update to Transport Layer Security (TLS) Please read the following if you are using Encompass Developer Connect APIs (Application Programming Interfaces) and using browsers or applications via Transport Layer Security (TLS) 1.0 or 1.1. Ellie Mae is continually upgrading systems and applications to adhere to current industry security standards and protocols in order to protect our clients data. As such, we have deprecated support for TLS 1.0 and TLS 1.1 (Transport Layer Security) and replaced those versions with TLS 1.2 which supports stronger, more secure cipher suites. Applications that are compiled with Microsoft.NET 4.5 do not need to be enhanced either in code or via Windows registry to support TLS 1.2. Applications that are compiled with.net 4.6 or later will support TLS 1.2 by default. Accessing Ellie Mae s Encompass Developer Connect APIs using browsers or applications via TLS 1.0 or 1.1 was disabled as of April 7, Please make sure that you have enabled your applications with the TLS 1.2 protocol in order to leverage Ellie Mae s APIs. Please click here for instructions on how you can upgrade.net applications with the TLS 1.2 protocol. Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 2 of 14

3 Encompass Encompass Bandwidth Internet Speed A broadband Internet connection supporting a minimum of 1.5 Mbps up and downstream bandwidth, per concurrent bandwidth user, available for Encompass at point of ingress/egress. Hardware CPU Memory (RAM) (Please note, Windows running on 64-bit operating systems can process more RAM compared to 32-bit operating systems (which are limited to 4 GB of addressable memory). Hence, we strongly recommend a 64-bit system (with larger memory as mentioned in this table) over a 32-bit system. System degradation has been observed for users on 32-bit operating systems, when using Document Conversion or multiple applications in addition to Encompass.) Hard Drive Space - Intel Core i3, i5, or 2.8GHz (minimum) - Intel Core i5 or 3.3GHz (recommended) - or equivalent AMD For each client machine where Encompass is installed (i.e., the Encompass smart client) a minimum of 2 cores is recommended Windows 7 4GB (recommended) for 32-bit 6GB (minimum) for 64-bit 8GB recommended for 64-bit Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit Minimum 700 MB or 25% free space, whichever is greater; 4GB is recommended - Intel Core i3, i5, or 2.8GHz (minimum) - Intel Core i5 or 3.3GHz (recommended) - or equivalent AMD For each client machine where Encompass is installed (i.e., the Encompass smart client) a minimum of 2 cores is recommended Windows 7 4GB (recommended) for 32-bit 6GB (minimum) for 64-bit 8GB recommended for 64-bit Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit Minimum 700 MB or 25% free space, whichever is greater; 4GB is recommended - Intel Core i3, i5, or 2.8GHz (minimum) - Intel Core i5 or 3.3GHz (recommended) - or equivalent AMD For each client machine where Encompass is installed (i.e., the Encompass smart client) a minimum of 2 cores is recommended Windows 7 4GB (recommended) for 32-bit 6GB (minimum) for 64-bit 8GB recommended for 64-bit Windows 10 8GB (minimum) for 64-bit 12GB recommended for 64-bit Minimum 700 MB or 25% free space, whichever is greater; 4GB is recommended Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 3 of 14

4 Encompass Hardware (continued) Monitor Resolution 1024 x 768 or greater 1024 x 768 or greater 1024 x 768 or greater Third-Party Framework Microsoft.NET 4.0 full framework Microsoft.NET 4.5 full framework Microsoft.NET full framework Microsoft.NET 4.6 full framework (Windows 10 requires.net 4.6 (or later)) Microsoft.NET full framework along with this patch provided by Microsoft Not Not Not Not Not Not Citrix Not Not Not Microsoft Terminal Services Not Not Not Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 4 of 14

5 Encompass Windows XP SP3 Not Not Not Windows 7 Standard Encompass Installations Workstation Operating Systems (32-, 64-bit) NOTE: Both 32- and 64-bit versions are supported for all listed Operating Systems unless otherwise noted. Operating system virtualization software, such as Parallels for Mac and VMWare, is not supported. Windows 8 Not Not Not Windows 8.1 Not Not Not Windows 10 (for 64-bit) (for 64-bit) (for 64-bit) Windows 10 S Not Not Not Windows 10 Creators Update (version 1703) Windows 10 Fall Creators Update (version 1709) (for 64-bit) IF using latest version of.net full framework along with this patch provided by Microsoft (for 64-bit) IF using latest version of.net full framework along with this patch provided by Microsoft (for 64-bit) IF using latest version of.net full framework along with this patch provided by Microsoft (for 64-bit) IF using latest version of.net full framework along with this patch provided by Microsoft (for 64-bit) IF using latest version of.net full framework along with this patch provided by Microsoft (for 64-bit) IF using latest version of.net full framework along with this patch provided by Microsoft Windows 10 April 2018 (version 1803) Not Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 5 of 14

6 Non-Standard Encompass Installations Server Operating Systems (32-, 64-bit) NOTE: Both 32- and 64-bit versions are supported for all listed Operating Systems unless otherwise noted. Operating system virtualization software, such as Parallels for Mac and VMWare, is not supported. Encompass Windows 2003 Server Not Not Not Windows Vista Not Not Not Windows 2008 Server Windows 2012 Server Windows 2016 Server Not Not Not Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 6 of 14

7 Encompass Office 2013 (excluding "Home and Student" edition) Office 365 E1 Not Not Not Office 365 ProPlus (new install*) Office 365 E3 Not Not Not Application Dependencies Office 365 E5 (new install*) Office 2016 (excluding "Home and Student", Home and Business editions) Adobe Reader XI Not Not Not Adobe Reader DC Internet Explorer (10.x) Not Not Not Internet Explorer (11.x) * Only new installs of these Office 365 versions are supported. Upgrading to one of these Office 365 versions from an older version of Microsoft Office is not supported. In addition, Microsoft Office Online and/or online app versions of Office products (such as Word Online) are not supported. You must be using a licensed, local version of Office products installed on your computer when working with Encompass. Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 7 of 14

8 Encompass Loan Officer Connect Tablets Phones Desktop Browsers Apple ipad Air, ipad Air (9.7 inch), or ipad Mini running ios or higher Apple ipad Pro (12.9 inch) running ios or higher Google Nexus 10 running Android or higher Apple iphone 5, 5s, or 6 running ios or higher Apple iphone 6 Plus running ios or higher Google Nexus 5 or 6 running Android or higher Samsung Galaxy S5 running Android or higher Chrome (current version) Internet Explorer (current version) Safari (current version) Firefox (current version) Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 8 of 14

9 Encompass Product and Pricing Service (EPPS) Browsers EPPS Internet Explorer (7.x) Internet Explorer (8.x) Internet Explorer (9.x) Internet Explorer (10.x) Internet Explorer (11.x) Chrome (Current Version) Microsoft Edge Firefox Not Not Not Not TQL Services Browsers Excel Adobe TQL Services Internet Explorer (7.x) Not Internet Explorer (8.x) Not Internet Explorer (9.x) Not Internet Explorer (10.x) Internet Explorer (11.x) Adobe Reader 9 Adobe Reader 10.X Adobe Reader 11 Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 9 of 14

10 Mavent Compliance Service PDF Reader Browsers Mavent Compliance Service Acrobat Reader (9.x) Acrobat Reader (10.x) Acrobat Reader (11.x) Acrobat Pro (9.x) Acrobat Pro (10.x) Acrobat Pro (11.x) Acrobat Pro (DC) Internet Explorer (7.x) Internet Explorer (8.x) Internet Explorer (9.x) Internet Explorer (10.x) Internet Explorer (11.x) Microsoft Edge (current version) Not Not Not Not Note: In Internet Explorer, it is recommended that you use the Compatibility View. In Compatibility View, websites will be displayed as if you were viewing them in a previous version of Internet Explorer, which will often correct display problems. Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 10 of 14

11 Encompass WebCenter, TPO WebCenter, Encompass TPO Connect Desktops & Laptops Tablets Phones Windows 7, 8.X, and 10 Internet Explorer (current version) Microsoft Edge (current version) Firefox (current version) Mac OS X (current version) Not Not Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 11 of 14

12 Encompass Consumer Connect Desktops & Laptops Tablets (in Portrait and Landscape modes) Phones Windows 8.X or higher Internet Explorer (current version) Firefox (current version) Mac OS X (current version) (current version) Firefox (current version) Apple ipad Air running ios or higher Chrome Apple ipad Air2, ipad mini 3, ipad Mini 2, ipad 3, ipad 4 running ios or higher Chrome Samsung Galaxy Tab E tablets running Android or higher Apple iphone 6s running on or higher Apple iphone (6, 6+, 6s+), Apple iphone 5.x, Apple iphone SE running on or higher Samsung S7 Edge running on Android 6.0 or higher Samsung Galaxy S6 5 running on Android 6.0 or higher Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 12 of 14

13 Velocify LeadManager, Dial-IQ, LoanEngage, Pulse Desktops & Laptops Phones & Tablets Windows 7, 8.X, 10, Vista, XP SP3 Internet Explorer 10.0 or above Firefox (current version) Please ensure that your browser is set up to accept cookies and that JavaScript is enabled Mac OS X (current version) LoanEngage uses responsive web design in Internet Explorer 10.0 (and above) and Chrome (current version) Not * (LoanEngage) Adobe Flash Flash Player 7 or above Required Softphone Software (to enable voice over Internet Protocol (VoIP) calls) Monitor Resolution Internet Connectivity & Bandwidth Flash Player ( or higher for Mac OS X Lion) Google Chrome 11+ or Internet Explorer 7+ or Safari 5+ or Firefox 3.6+ JavaScript and Flash must be enabled; User must grant permission to Flash to access audio controls; Firewall should be set to allow RTMP, TCP, and HTTP traffic on the following ports: 1935, 843, 80, and x 1024 or greater (to ensure proper rendering of LeadManager on your supported browser) LeadManager: minimum 100kbps per user (both upload and download) LeadManager with Dial-IQ enabled: minimum 200kbps per user (both upload and download) when utilizing a softphone or a VoIP desk phone Note: This recommendation does not apply when using a traditional landline or cell phone If Dial-IQ is being used with a traditional landline, one (1) available inbound line per active user is required. Dial-IQ places one (1) inbound call per agent in order to initiate an outbound dial to the lead. Required Required Standard USB headsets are recommended for use with Dial-IQ softphone. Echo-suppression-enabled headsets are recommended for best results. * Velocify products are not formally tested or supported on Mac OS. That said, no issues have been observed with users using LeadManager on Mac OS X 10.5 or above. Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 13 of 14

14 Encompass CRM, Loan Center, Appraisal Center, and Title Center Desktops & Laptops Tablets (in Landscape & Portrait* mode) Phones Windows 7 and 8.X Internet Explorer (current and preceding version) Firefox (current version) Mac OS X (current version) Apple ipad Air, ipad Air2, ipad mini 2, or ipad mini 3 running ios or higher Google Nexus 10-inch tablets running Android 4.4 or higher Apple ipad 3 or ipad 4 running ios or higher Google Nexus 7-inch and 9-inch tablets running Android 4.4 or higher Responsive Web Design* Not * Portrait mode and responsive web design support applies to Encompass CRM only Last Revised: December 21, 2018 Ellie Mae Product System Requirements and Compatibility Matrix Page 14 of 14

Xytech MediaPulse Equipment Guidelines (Version 8 and Sky)

Xytech MediaPulse Equipment Guidelines (Version 8 and Sky) MediaPulse Architecture Xytech Systems MediaPulse solution utilizes a multitier architecture, requiring at minimum three server roles: a database