HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 User Guide HP Part Number: Part Number 530778-003 Published: May 2010 (Fourth Edition)
Notices Copyright 2009, 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. Part Number 530778-003 May 2010 (Fourth Edition) Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intended audience This guide is intended for use by system integrators and network administrators who are familiar with HP branded server system products and Microsoft System Center Configuration Manager 2007.
Table of Contents 1 Overview...5 Introduction...5 Benefits...5 Related documents...5 2 Installation...7 Installation overview...7 Preinstallation checklist...7 Dependency on PSP components...7 Installing the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007...8 Upgrading the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 from previous version...8 After installing the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007...8 Uninstalling the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007...10 3 Using the software...11 Using the HP ProLiant Hardware Inventory Tool...11 Scheduled Configuration Manager Advertisement...11 4 HP ProLiant Hardware Inventory Tool (HPProLiantHwInvTool.exe)...13 Inventory Tool command line options...13.mif file contents...13 HP0.mif inventory tables...14 HP1.mif inventory tables...15 HP2.mif inventory tables...15 HP3.mif inventory tables...17 HP4.mif inventory tables...17 HP5.mif inventory tables...17 HP6.mif inventory tables...18 HP7.mif inventory tables...18 5 Technical support...21 Technical support and update service for HP Insight Control for Microsoft System Center...21 HP contact information...22 Acronyms and abbreviations...23 Index...25 Table of Contents 3
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1 Overview Introduction Benefits The HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 uses the HP Insight Management Agents to obtain HP-specific hardware information from System Center Configuration Manager 2007 client servers and adds this information to the database of the site server. The inventory tool obtains the information and then displays it in the Configuration Manager Resource Explorer for the client server. To advertise the inventory tool to the client servers, you must follow the procedures described in this document. The inventory tool runs on each specified client, creating a series of intermediate.mif text files, which contains the information about specific client servers. The Configuration Manager Hardware Inventory Agent processes these files and sends them to the site server to update the appropriate database NOTE: Inventory information generated by the inventory tool is retrieved by the Configuration Manager agent during the Hardware Inventory cycle. This information is not available until the next hardware inventory scan is completed. The inventory tool is tested and supported through specific ProLiant Support Packs (PSP). For further information, see the latest HP Server Integrations with Microsoft System Center Products Support Matrix. The Resource Explorer view of certain hardware information retrieved by the inventory tool might contain incorrect values or missing information with newer HP ProLiant Support Packs. The HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 is available from and supported by HP and provides the following functionality: Operates as a command line utility that extends the Configuration Manager database with detailed HP-specific information Complements the full line of HP management tools Related documents For more information on topics discussed in this guide, see the following resources: HP Insight Management Agents for Microsoft Windows user documentation from the HP Management CD System Center Configuration Manager 2007 Documentation Introduction 5
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2 Installation Installation overview The following are the general steps you must perform to Install the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007: 1. Insert the HP Insight Control for Microsoft System Center CD on the drive of system where Configuration Manager 2007 server is installed. 2. Run the Autorun program on the CD. 3. Accept the HP license agreement. 4. Click the Install button, and then launch the HP ProLiant Hardware Inventory Tool installer. 5. The installer updates Configuration Manger 2007 to add the following: HP Collections HP Software Distribution Package HP Software Distribution Package Program 6. Complete the steps in the Using the Software section to distribute the created package and advertise the created program. 7. In the Configuration Manager console, browse collected inventory data from the Resource Explorer. Preinstallation checklist Before installation, verify the following required configuration environments: The HP Insight Management Agents must be installed and properly configured in order for the HP ProLiant Hardware Inventory Tool to work. The inventory tool gathers its information from the HP Insight Management Agents and converts it to the MIF file format. The Configuration Manager Advanced Client Agent must be installed on managed servers. In addition, you must run a hardware inventory cycle on the managed servers that are to be inventoried. Dependency on PSP components NOTE: HP recommends configuring the ProLiant server fully with the PSP using the HP Software Update Manager. The HP Software Update Manager identifies and installs the necessary Smart Components in installation order. This information is based on the current PSP. Future releases might change the HP Software Update Manager's dependency. This section provides information about customizing the PSP installation and working with the HP ProLiant Hardware Inventory Tool. The following table describes the minimum set of HP Smart Components that enables the HP ProLiant Hardware Inventory Tool. Each Smart Component depends on HP device drivers. Ensure that all required device drivers are installed properly. The Relation to HP ProLiant Installation overview 7
Hardware Inventory Tool column describes functionality that provided the HP ProLiant Hardware Inventory Tool. Smart Component Name Functionality Relation to HP ProLiant Hardware Inventory Tool HP Insight Management Agents HP Version Control Agents HP Smart Array SAS/SATA Event Notification Service HP ProLiant Rack Infrastructure Interface Service (for p-class blades) HP Insight Management Agents are based on industry standard technology that enables the management of servers in enterprise, SMB, and Cloud Computing environments. SNMP is an industry standard communication protocol for managing and monitoring network devices. Its purpose is to provide a small, common, and simple set of commands that allow network devices to be managed. The SNMP agent supports the ProLiant 300 series and above. Mandatory to work with the SNMP Management Pack. The set of Agents are required to discover and manage ProLiant servers for the HP ProLiant Hardware Inventory Tool. Installing the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 1. Launch the HP ProLiant Hardware Inventory Tool installer on the HP Insight Control for Microsoft System Center CD Autorun installer. The installer must be launched on the system where the Configuration Manager 2007 has been configured. 2. The welcome dialog screen appears. Click Next. 3. The License Agreement dialog screen appears. Select I accept the terms in the license agreement, and then click Next. 4. The ready to Install the Program dialog screen appears. Click Install. The Installation Progress dialog screen appears during installation. 5. The Installation Completed dialog screen appears. To complete the installation, click Finish. Upgrading the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 from previous version The upgrade installation automatically updates changed components. The upgrade installation does not modify the already-created collection, package and program. You must manually update the package Distribution Point after the upgrade installation to ensure the updated binaries are available to the managed ProLiant servers. After installing the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 The installation updates the system with setup to the Configuration Manager 2007 server, files, and Start menu. If the console is opened during installation, then you must refresh the Configuration Manager Console. HP collections: Collections>HP Servers Collection to aggregate all HP servers. Collections>HP Servers>HP ProLiant Servers Collection to aggregate all HP ProLiant servers. HP package and program: 8 Installation
Software Distribution>Packages>HP ProLiant Hardware Inventory Tool Package that points to %ProgramFiles%\HP ProLiant Hardware Inventory Tool for Configuration Manager 2007\Package folder. Software Distribution>Packages>HP ProLiant Hardware Inventory Tool>Programs>HP ProLiant Hardware Inventory Tool Program that points to HPProLiantHwInvTool.exe with "/m" option. Start Menu: Start>HP ProLiant Hardware Inventory Tool for Configuration Manager 2007>Release Notes Shortcut menu to access the Release Notes. Start>HP ProLiant Hardware Inventory Tool for Configuration Manager 2007>Troubleshooting Assistant Shortcut menu to access the Troubleshooting Assistant document. Start>HP ProLiant Hardware Inventory Tool for Configuration Manager 2007>User Guide Shortcut menu to access the User Guide. The following files are in "%Program Files%\HP ProLiant Hardware Inventory Tool for Configuration Manager 2007" Name HPProLiantHwInvTool.exe Release Notes and Documents\ HPProLiantHwInvToolLicense.rtf Release Notes and Documents\ HPProLiantHwInvToolReleaseNotes.rtf Release Notes and Documents\ HPProLiantHwInvToolTroubleShootingAssistant.chm Release Notes and Documents\ HPProLiantHwInvToolUserGuide.chm Setup\adminui.wqlqueryengine.dll Setup\ microsoft.configurationmanagement.dll Setup\ microsoft.configurationmanagement.managementprovider.dll Setup\RegHwInvTool.exe Program Document Document Help file Help file Program Program Program Tool The Inventory Tool License Agreement Release Notes Troubleshooting Assistant User Guide SCCM API library SCCM API library SCCM API library SCCM Setup program The installation does not automate the software distribution and advertisement procedure. To distribute and advertise the inventory tool, and then collect inventoried data to the Configuration Manger 2007 server, see the Using the Software section. After installing the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 9
Uninstalling the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 1. At the Add/Remove Program or the Programs and Features in the Windows server Control Panel, locate the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007. 2. Launch Uninstall. The kit is removed from the system. The uninstallation of the kit does not remove HP collections. To remove HP collections, locate the Collections on the Configuration Manger 2007 console, and delete the two HP collections from the console. 10 Installation
3 Using the software Using the HP ProLiant Hardware Inventory Tool You can use the Inventory Tool to automate the inventory collection process. To use the tool, you must define a Configuration Manager advertisement from the site server to schedule inventory collection on specified clients. When the Configuration Manager has scheduled and executed the Inventory Tool, the Inventory Tool generates the.mif files on each node. The.MIF files are not automatically populated to the site server database. The Configuration Manager Hardware Inventory service must be configured and activated on each managed system to retrieve the.mif files and populate the database. NOTE: To ensure that the.mif files are collected, you must enable the NOIDMIF files option in the Hardware Inventory Client Agent Properties. For details on configuring and using the hardware inventory of Configuration Manager, see the Configuration Manager User Guide or Configuration Manager Application Help. Scheduled Configuration Manager Advertisement You can schedule a repeating advertisement from the Configuration Manager Console to collect inventory information simultaneously from multiple client servers. To use scheduled Configuration Manager advertisements: 1. Create and select a distribution point for the HP ProLiant Hardware Inventory Tool package: a. Select Software Distribution>Packages>HP ProLiant Hardware Inventory Tool>Distribution Points. b. Right-click the Distribution Points, and select New Distribution Points. c. To select from available distribution point, follow the New Distribution Points Wizard. d. Close the wizard after completion. 2. Create an advertisement to distribute HP ProLiant Hardware Inventory Tool to the target servers: a. Select Software Distribution>Advertisements. b. Right-click the Advertisements, and select New>Advertisement. c. On the General dialog, enter the advertisement name. (For example, "HP ProLiant Hardware Inventory Tool") d. Select HP ProLiant Hardware Inventory Tool package. The Program field displays HP ProLiant Hardware Inventory Tool. e. Select target collection from the available list. If you need to advertise to all HP ProLiant servers from the site server, HP ProLiant Servers collection is available. f. Click Next. g. To schedule regular executions of HP ProLiant Hardware Inventory Tool on the Schedule dialog, create a mandatory assignment. h. Click Next, and then continue through the rest of the wizard. i. To complete the wizard, click Close. j. Schedule and perform a Hardware Inventory cycle from the site server. 3. Review the information provided by HP ProLiant Hardware Inventory Tool in the Resource Explorer window: a. Locate the targeted collection specified in the above advertisement setting. b. Select a server in the middle pane. c. Right-click the selected server and select Start>Resource Explorer. Using the HP ProLiant Hardware Inventory Tool 11
12 Using the software d. In the Resource Explorer, expand Hardware node. The hardware inventory data displays. e. All data named with "HP" is generated and collected using the Inventory Tool. f. After browsing through the Resource Explorer, close the Resource Explorer.
4 HP ProLiant Hardware Inventory Tool (HPProLiantHwInvTool.exe) Inventory Tool command line options The inventory tool is a command line utility. The inventory tool requires '/m' option to create multiple output files named HPn.MIF and place them in the NOIDMIF directory on the client node. "n" is integer number starting from "0." The command line syntax is: HPHwInvTool /m If "/m" is not specified, IMF data displays on the current console. The inventory tool places the resulting.mif files in the appropriate client directory so the SCCM can update the database with HP specific inventory information..mif file contents The.MIF files are named HP0.MIF, HP1.MIF, HP2.MIF, HP7.MIF. Each file contains one or more inventory tables. File name HP0.MIF ( HPO.mif inventory table ) HP1.MIF ( HP1.mif inventory tables ) HP2.MIF ( HP2.mif inventory tables ) HP3.MIF ( HP3.mif inventory tables ) HP4.MIF ( HP4.mif inventory tables ) HP5.MIF ( HP5.mif inventory tables ) HP6.MIF ( HP6.mif inventory tables ) HP7.MIF ( HP7.mif inventory tables ) Inventory table Processor attributes System attributes Memory module attributes PCI device attributes Health subsystem Smart Array controller Smart Array logical drive Smart Array physical drive ATA disk SAS HBA SAS logical drive SAS physical drive Storage system attributes SCSI devices Software and Firmware version information Management Processor information Fibre Channel array controller Fibre Channel array logical drive Fibre Channel array physical drive Fibre Channel host controller NOTE: File and table entries depend on the hardware installed on the particular client. For example, if the client is a server, the file for IDE and the table for Portable Batteries will be omitted. Inventory Tool command line options 13
HP0.mif inventory tables The following table contains the contents of the inventory tables in the file HP0.mif. Inventory table HP Processors HP System HP Memory HP PCI Devices Processor Index CPU CPU Speed L2 Cache L3 Cache Core Index Core System Name Serial Number Total System Memory Firmware Product ID Asset tag Board Module Processor Size Speed Bus Device Name Slot Position of particular processor (1-4) of CPU Speed of CPU Level 2 cache capacity Level 3 cache capacity Index of the CPU core Number of cores in the CPU Name of system Serial number of system Total system memory Revision level of the ROM installed on the system board Part number of HP system User-selected string; defaults to Serial Number Location of particular module: listed first by memory board number, module number, and then processor number Processor number is available only for applicable systems Module size in MB Module type (for example, DIMM, DIMM DDR2, FBDIM DDR3) Module memory speed (for example, 80 ns) Bus and device of PCI device: listed first by bus number and then device number Name of PCI device (for example, HP NC382i Integrated Dual Port PCI) of PCI Slot (for example, Embedded or PCI-Express or PCI-X) 14 HP ProLiant Hardware Inventory Tool (HPProLiantHwInvTool.exe)
HP1.mif inventory tables The following table contains the contents of the inventory tables in the file HP1.mif. Inventory table HP Realtime Monitors ASR Status ASR Reboot Pager Status Pager Number Status of ASR-2 (Enabled/Disabled) How the system will reboot following an ASR-2 event (Operating system/hp Utilities) Status of ASR-2 paging (Enabled/Disabled) Number called by server when initiating a paging event HP2.mif inventory tables The following table contains the contents of the inventory tables in the file HP2.mif. Inventory table HP Smart Array Controller HP Smart Array Logical Drive HP Smart Array Physical Drive Index Model Firmware Slot Index Logical Drive Index Size Controller Available Spare Physical Drive Fault Tolerance Index Controller Bay Model Firmware Index number of controller Drive array model (for example, Smart array) Revision level of drive array controller firmware Slot number of the drive array controller Data index Index of the logical drive Size of the logical drive Index number of drive array controller with which logical drive is associated List of available spare drive indices in the logical drive List of physical drive indices included in the logical drive of fault tolerance used by the logical drive (for example, RAID 5) Index for the physical drive Slot number of the controller Drive bay containing the drive Model of the physical drive Revision level of the drive firmware.mif file contents 15
Inventory table HP ATA disk HP SAS HBA HP SAS Logical Drive HP SAS Physical Drive Size Hot Plug Status Serial Number Speed Media Index Size Controller Model Firmware Serial Number SATA Version Index Controller Model Firmware Serial Number Index HBA Index Size Index HBA Index Model Size Speed Firmware Serial number Hot Plug Status Size of the physical drive Specifies if the drive is hot-pluggable (Yes/No) Serial number of the drive Speed of the drive of the drive Physical drive media Index of the disk Size of the disk Slot of the disk controller Model of the disk Firmware version of the disk Serial number of the disk of the disk (for example, ATA and SATA) Version of the SATA disk Index of the SAS HBA Slot of the SAS HBA Model of the HBA Firmware version of the HBA Serial number of the HBA Index of the logical drive Index of the SAS HBA Size of the logical drive Index of the physical drive Index of the SAS HBA Model of the physical drive Size of the physical drive Rotational speed of the physical drive Firmware of the physical drive of the physical drive Serial number of the physical drive Specifies if the drive is hot-pluggable (Yes/No) 16 HP ProLiant Hardware Inventory Tool (HPProLiantHwInvTool.exe)
HP3.mif inventory tables The following table contains the contents of the inventory tables in the file HP3.mif. Inventory table Storage system attributes Index Model Controller Slot SCSI Bus Index Firmware Revision Connection Vendor Index of the particular storage system Storage system model (for example, ProLiant 1-5E) Slot number of storage system controller SCSI index of storage system Revision level of storage system firmware of storage system connection Storage system vendor HP4.mif inventory tables The following table contains the contents of the inventory tables in the file HP4.mif. Inventory table HP SCSI Controller Slot SCSI ID Name Firmware Bus Width Size Hot Plug Status Serial Number Slot number of the SCSI controller SCSI ID of the SCSI controller HP name for the SCSI device (for example, HP 2105) of SCSI device (for example, disk) Revision level of SCSI device firmware SCSI bus width (for example, 8 bits) SCSI disk size Specifies if device is hot-pluggable (Yes/No) Serial number of the SCSI device HP5.mif inventory tables The following table contains the contents of the inventory tables in the file HP5.mif. Inventory table HP ProLiant Software and Firmware Name Name of the.exe,.sys, or utility program that runs the particular HP software product.mif file contents 17
Inventory table Version Text description of the software (for example, HP Insight Management Service) Software version HP6.mif inventory tables The following table contains the contents of the inventory tables in the file HP6.mif. Inventory table HP Management Processors HP License Serial Number Firmware Alert Status Status Serial number of the Remote Insight board Firmware revision of the Remote Insight Board Status of the alert (Enabled/Disabled/Unknown) HP License (ilo, ilo2, or ilo3) License Status (ilo Advanced or ilo Select) HP7.mif inventory tables The following table contains the contents of the inventory tables in the file HP7.mif. Inventory table HP Fibre Channel Array Controller HP Fibre Channel Host Controller HP Fibre Channel Logical Drives Model Firmware Serial Number Slot Controller Model Worldwide Name Index Fibre Channel array controller model Firmware revision of the Fibre Channel array controller Serial number of the Fibre Channel array controller Physical slot within the storage box where the Fibre Channel array controller is installed Identifies the physical slot where the HP Fibre Channel host controller resides Model name of the controller card User-specified string that can be used to further identify the controller card Index of logical drive within a storage box 18 HP ProLiant Hardware Inventory Tool (HPProLiantHwInvTool.exe)
Inventory table HP Fibre Channel Physical Drives Storage Box Index Fault Tolerance Size Physical Drive Accelerator status Index Storage Box Index Drive Index Model Size Firmware Serial Number Speed SATA Version Index of the storage box where the logical drive is installed Fault tolerance mode of the logical drive Size in MB of the logical drive List of physical drive IDs associated with the logical drive Status of the accelerator (Enabled/Disabled) Index of storage box where the physical drive resides Index of physical drive With the Storage box index, this uniquely identifies a specific physical drive Text description of the physical drive Size in MB of the physical drive Firmware revision level of the physical drive Serial number of the physical drive Rotational speed of the physical drive of the physical drive Version of the SATA drive.mif file contents 19
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5 Technical support Technical support and update service for HP Insight Control for Microsoft System Center HP offers a number of software support services, many of which are provided to our customers at no additional charge. Insight Control products include one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems. The service also provides access to software updates and reference manuals either in electronic form or on physical media as they are made available from HP. With this service, Insight Control customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the HP Insight Software Services website (http://www.hp.com/ services/insight). To register for Software Technical Support and Update Service, redeem your license certificate/key online. Once registered, you will receive a service contract in the mail containing the Customer Service phone number and your Service Agreement Identifier (SAID). You will need your SAID when calling for technical support. To use your SAID, go to the IT Resource Center website (http://www.itrc.hp.com). You can access the SUM to view your contract online and electronic delivery for product updates. Warranty HP replaces defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all HP Insight Control and HP Systems Insight Manager products. Join the discussion (https://forums13.itrc.hp.com/service/forums/ categoryhome.do?categoryid=1235) The HP Support Forum is a community-based, user-supported tool for HP customers to participate in discussions amongst the customer community about HP products. For discussions related to Insight Software, see the "Management Software and System Tools" area. Software and Drivers download pages (http://welcome.hp.com/country/us/en/ support.html?pagedisplay=drivers) These pages provide the latest software and drivers for your ProLiant products. SmartStart Release website (http://www.hp.com/servers/smartstart) The SmartStart, Management, and Firmware CDs are now available for download following registration from the SmartStart website. If you wish to receive physical kits with each release, you can order single release kits from the SmartStart website. To receive proactive notification when SmartStart releases are available, subscribe to Subscriber's Choice website (http://www.hp.com/go/subscriberschoice). The HP contact numbers are available at HP Worldwide Customer Service website (http://www.hp.com/country/us/en/wwcontact.html). For U.S. customers, say "Insight Manager" when prompted for the product name. Technical support and update service for HP Insight Control for Microsoft System Center 21
HP contact information For the name of the nearest HP authorized reseller: See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/ en/wwcontact.html). For HP technical support: In the United States, for contact options see the Contact HP United States webpage (http:// welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps). In other locations, see the Contact HP worldwide (in English) webpage (http:// welcome.hp.com/country/us/en/wwcontact.html). 22 Technical support
Acronyms and abbreviations ASR Automatic Server Recovery MIF Management Information Format OS operating system SCCM System Center Configuration Manager SIM Systems Insight Manager SMS System Management Server SNMP Simple Network Management Protocol SP1 Service Pack 1 SP2 Service Pack 2 SP4 Service Pack 4 SQL structured query language WMI Windows Management Instrumentation 23
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Index A advertisements, scheduled SMS, 11 after installation, 8 B benefits, 5 C Collect utility, 5 command line options, 13 software procedures, 11 T technical support, HP Insight Control for Microsoft System Center, 21 U uninstalling software, 10 H HP Insight Control for Microsoft System Center, 21 HP ProLiant Hardware Inventory Tool, using, 11 HP0.MIF inventory tables, 14 HP1.MIF inventory tables, 15 HP2.MIF inventory tables, 15 HP3.MIF inventory tables, 17 HP4.MIF inventory tables, 17 HP5.MIF inventory tables, 17 HP6.MIF inventory tables, 18 HP7.MIF inventory tables, 18 HPProLiantHwInvTool.exe, 13 I installation checklist, 7 installation instructions Installation, 7 Installing the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007, 8 installation overview Installation, 7 Installation overview, 7 inventory tables, HP0.MIF, 14 M management pack benefits, 5 MIF file, contents, 13 O overview, installation, 7 overview, management pack, 5 overview, product, 5 P preinstallation guidelines, 7 product overview Introduction, 5 Overview, 5 R related documents, 5 S SMS advertisements, 11 25