SIP Phone Support (SPS) Survivable Branch Appliance (SBA) Microsoft Lync Configuration Note How to Install SPS on the SBA Version 2.40 November 2012 Document # LTRT-00823
Configuration Note Contents Table of Contents 1 Introduction... 7 2 Summary of Installation Procedures... 9 3 Defining SPS Application as a Virtual Machine via Hyper-V Manager... 11 4 Obtaining the IP Address of the Virtual Machine... 23 5 Optimizing the OSN Module CPU Load... 27 6 Installing the SPS on the Virtual Machine... 29 Version 2.40 3 November 2012
How to Install SPS on SBA List of Figures Figure 2-1: Summary of Installation Steps... 9 Figure 3-1: Remote Desktop Connection Window...11 Figure 3-2: Windows Security...11 Figure 3-3: Remote Desktop Connection Certificate Name/Errors...12 Figure 3-4: Server Manager...12 Figure 3-5: Add Roles Wizard - Select Server Roles...13 Figure 3-6: Add Roles Wizard - Hyper-V...13 Figure 3-7: Add Roles Wizard - Create Virtual Networks...14 Figure 3-8: Add Roles Wizard - Confirm Installation Selections...14 Figure 3-9: Add Roles Wizard - Installation Results...15 Figure 3-10: Hyper V-Manager...15 Figure 3-11: New Virtual Machine Wizard - Before You Begin...16 Figure 3-12: New Virtual Machine Wizard - Specify Name and Location...16 Figure 3-13: New Virtual Machine Wizard - Assign Memory...17 Figure 3-14: New Virtual Machine Wizard - Configure Networking...17 Figure 3-15: New Virtual Machine Wizard - Connect Virtual Hard Disk...18 Figure 3-16: New Virtual Machine Wizard - Open Window...18 Figure 3-17: New Virtual Machine Wizard Completing the New Virtual Machine Wizard...19 Figure 3-18: Hyper-V Manager Window...19 Figure 3-19: Processor Settings...20 Figure 3-20: Automatic Start Action...21 Figure 4-1: Hyper-V Manager Window SPS...23 Figure 4-2: SPS on localhost...23 Figure 4-3: Administrator Login Window...24 Figure 4-4: Windows Main Screen...24 Figure 4-5: Run Window...25 Figure 4-6: Administrator Window...25 Figure 4-7: IP Config...25 Figure 5-1: Coders Table...27 Figure 5-2: Enable Media Bypass on Lync Server 2010...28 Configuration Note 4 Document #: LTRT-00823
Configuration Note Notices Notice This document describes the installation procedure for uploading the AudioCodes SPS (SIP Phone Support) on a Survivable Branch Appliance (SBA). Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee the accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document and other documents can be viewed at http://www.audiocodes.com/downloads. Copyright 2012 AudioCodes Ltd. All rights reserved. This document is subject to change without notice. Date Published: November-28-2012 Trademarks AudioCodes, AC, AudioCoded, Ardito, CTI2, CTI², CTI Squared, HD VoIP, HD VoIP Sounds Better, InTouch, IPmedia, Mediant, MediaPack, NetCoder, Netrake, Nuera, Open Solutions Network, OSN, Stretto, TrunkPack, VMAS, VoicePacketizer, VoIPerfect, VoIPerfectHD, What s Inside Matters, Your Gateway To VoIP and 3GX are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. WEEE EU Directive Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product. Customer Support Customer technical support and service are generally provided by AudioCodes Distributors, Partners, and Resellers from whom the product was purchased. For technical support for products purchased directly from AudioCodes, or for customers subscribed to AudioCodes Customer Technical Support (ACTS), contact support@audiocodes.com Abbreviations and Terminology Each abbreviation, unless widely used, is spelled out in full when first used. The term gateway refers to the AudioCodes Mediant 1000B Gateway and E-SBC device. The term OSN module refers to the OSN module with the pre-installed SBA application. Warning: The Mediant 1000B Gateway and E-SBC with the OSN module is supplied as a sealed unit and must only be serviced by qualified service personnel. Note: Wherever network appears in this manual, it refers to LAN, WAN, etc. accessed via the OSN s Ethernet interface. Version 2.40 5 November 2012
How to Install SPS on SBA Related Documentation LTRT- 28800 SPS Lync Initial Startup Procedure Manuals Name Configuration Note 6 Document #: LTRT-00823
Configuration Note 1. Introduction 1 Introduction The SIP Phone Support (SPS) system allows you to use your phone as a normal extension, such as calling other extensions, calling outside lines, and r eceiving incoming calls. The SPS system also provides advanced capabilities to manage your extension, using special dial codes, such as setting your extension to busy, dialing your voicemail etc. This document describes the procedures for installing the SPS application on a virtual machine on the Mediant 1000B Gateway and E-SBC OSN module with the pre-installed SBA application. This enables the optimization of the OSN host resources. Previously separate OSN modules were required to run each of these respective applications. Version 2.40 7 November 2012
How to Install SPS on SBA Reader's Notes Configuration Note 8 Document #: LTRT-00823
Configuration Note 2. Summary of Installation Procedures 2 Summary of Installation Procedures The following procedures are described in this document: Defining the SPS application as a virtual machine on the OSN module with pre-installed SBA using the Microsoft Hyper-V Manager. See Section 3 on page 11. Obtaining the IP address of the SPS virtual machine. See Section 4 on page 23. Optimizing the OSN module CPU load. See Section 5 on page 27. Installing the SPS application on the SPS virtual machine. See Section 6 on page 29. The figure below shows a detailed flow of the installation process: Figure 2-1: Summary of Installation Steps Note: Before running the procedures described in this document, ensure you have the SPS installation DVD provided by AudioCodes. This DVD contains the vhd file required for Step 16 on Page 15. Version 2.40 9 November 2012
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Configuration Note 3. Defining SPS Application as a Virtual Machine via Hyper-V Manager 3 Defining SPS Application as a Virtual Machine via Hyper-V Manager The procedure in this section describes how to define the SPS application as a v irtual machine on the OSN module using the Microsoft Hyper-V Manager. To add the SPS application to the SBA: 1. Connect to the OSN module using a Remote Desktop Connection (Start > Remote Desktop Connection); the Remote Desktop Connection window appears: Figure 3-1: Remote Desktop Connection Window 2. In the 'Computer' field, enter the IP address of the OSN module. Note: If you have not noted this address, you can determine it via the HyperTerminal serial interface. For more information, refer to the document LTRT- 28800 SPS Lync Initial Startup Procedure. 3. Click Connect; the Windows Security window appears: Figure 3-2: Windows Security Version 2.40 11 November 2012
How to Install SPS on SBA 4. Enter your User name and Password. 5. Click OK; the following Remote Desktop Connection window appears: Figure 3-3: Remote Desktop Connection Certificate Name/Errors 6. Click Yes in response to the question ''Do you want to connect despite these certificate errors?''. 7. In the Remote Desktop Connection window, click the Server Manager icon; the Server Manager program starts: Figure 3-4: Server Manager Configuration Note 12 Document #: LTRT-00823
Configuration Note 3. Defining SPS Application as a Virtual Machine via Hyper-V Manager 8. In the Navigation tree, select the Roles menu option; the Roles pane appears. 9. In the Roles pane, click Add Roles; the Add Roles Wizard appears: Figure 3-5: Add Roles Wizard - Select Server Roles 10. In the Roles list, select the Hyper-V check box. 11. Click Next; the Hyper-V window appears: Figure 3-6: Add Roles Wizard - Hyper-V Version 2.40 13 November 2012
How to Install SPS on SBA 12. Click Next; the Create Virtual Networks window appears: Figure 3-7: Add Roles Wizard - Create Virtual Networks 13. Select the appropriate Network Adapter and click Next; the Confirm Installation Selections window appears: Figure 3-8: Add Roles Wizard - Confirm Installation Selections Configuration Note 14 Document #: LTRT-00823
Configuration Note 3. Defining SPS Application as a Virtual Machine via Hyper-V Manager 14. Click Install; the Installation Results window appears. Figure 3-9: Add Roles Wizard - Installation Results 15. Restart the SPS server. 16. Copy the SPS VHD (Virtual Hard Disk) file that you received from AudioCodes to your preferred location on the SBA machine. 17. Click Start > Administrative Tools > Hyper-V Manager; the Hyper-V Manager window appears: Figure 3-10: Hyper V-Manager Version 2.40 15 November 2012
How to Install SPS on SBA 18. In the Actions pane, click New > Virtual Machine; the New Virtual Machine Wizard window appears: Figure 3-11: New Virtual Machine Wizard - Before You Begin 19. Click Next; the Specify Name and Location window appears: Figure 3-12: New Virtual Machine Wizard - Specify Name and Location 20. In the 'Name' field, enter ''SPS'' as the name for your virtual machine. Configuration Note 16 Document #: LTRT-00823
Configuration Note 3. Defining SPS Application as a Virtual Machine via Hyper-V Manager 21. Click Next; the Assign Memory window appears: Figure 3-13: New Virtual Machine Wizard - Assign Memory 22. In the 'Memory' field, enter ''2046'' MB (assuming your machine has a total memory of 4 GB). 23. Click Next; the Configure Networking window appears: Figure 3-14: New Virtual Machine Wizard - Configure Networking 24. In the 'Connection' field, select the required network adapter. Version 2.40 17 November 2012
How to Install SPS on SBA 25. Click Next; the Connect Virtual Hard Disk window appears: Figure 3-15: New Virtual Machine Wizard - Connect Virtual Hard Disk 26. Select the Use an existing virtual hard disk option. 27. Click the Browse button, and navigate to the location where you saved the SPS VHD file (see step 16); the Open window appears: Figure 3-16: New Virtual Machine Wizard - Open Window Configuration Note 18 Document #: LTRT-00823
Configuration Note 3. Defining SPS Application as a Virtual Machine via Hyper-V Manager 28. Select the SPS VHD file, and then click Open; the Connect Virtual Hard Disk window appears. 29. Click Next; the Completing the New Virtual Machine Wizard window appears: Figure 3-17: New Virtual Machine Wizard Completing the New Virtual Machine Wizard 30. Click Finish; the Hyper-V Manager window appears, displaying that the Virtual Machine is running: Figure 3-18: Hyper-V Manager Window Version 2.40 19 November 2012
How to Install SPS on SBA 31. In the SPS Actions pane, select Settings; the Settings for SPS o n SBA window appears: Figure 3-19: Processor Settings 32. In the Hardware tree, select Processor. 33. Configure the following parameters: Set 'Number of logical processors' to ''2''. Set 'Virtual machine reserve' to ''50''. Set 'Virtual machine limit' to ''100''. 34. Click OK. Configuration Note 20 Document #: LTRT-00823
Configuration Note 3. Defining SPS Application as a Virtual Machine via Hyper-V Manager 35. In the Management tree, select Automatic Start Action Always start; the Automatic Start Action pane appears: Figure 3-20: Automatic Start Action 36. Select the Always Start this virtual machine automatically option. 37. In the 'Startup delay' field, enter ''20'' seconds. 38. Click Apply and then click OK. Version 2.40 21 November 2012
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Configuration Note 4. Obtaining the IP Address of the Virtual Machine 4 Obtaining the IP Address of the Virtual Machine The procedure in this section describes how to determine the IP address of the newly created SPS virtual machine. Once you determine this IP address, you can connect directly to the virtual machine via the remote desktop and then perform the SPS installation. To determine the IP address of the SPS virtual machine: 1. In the Hyper-V Manager, in the Virtual Machines table, right-click the newly created SPS virtual machine entry, and then from the shortcut menu, choose Connect: Figure 4-1: Hyper-V Manager Window SPS The SPS on the Local Host window appears: Figure 4-2: SPS on localhost 2. In the Actions bar (upper left corner of the window), click the Ctrl+Alt+Del button. Version 2.40 23 November 2012
How to Install SPS on SBA The Administrator Login window appears: Figure 4-3: Administrator Login Window 3. In the Password field, enter ''Pass123'', and then click the arrow button. The following window appears: Figure 4-4: Windows Main Screen Configuration Note 24 Document #: LTRT-00823
Configuration Note 4. Obtaining the IP Address of the Virtual Machine 4. Click Start > Run; the Run window appears: Figure 4-5: Run Window 5. In the 'Open' field, enter ''cmd'', and then click OK; the Administrator window appears: Figure 4-6: Administrator Window 6. At the DOS prompt, enter ipconfig and then press Enter; the IP address appears on the screen: Figure 4-7: IP Config 7. Note this IP address to use for connecting to the SPS virtual machine via the Remote Desktop as a local administrator when installing the SPS application (see Section 6 on page 29). Version 2.40 25 November 2012
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Configuration Note 5. Optimizing the OSN Module CPU Load 5 Optimizing the OSN Module CPU Load When both the SPS and SBA applications are installed on t he same OSN module, the OSN central processing unit (CPU) and other system resources are shared between these two software applications. Consequently the need arises to optimize the OSN module CPU load. This section describes essential procedures that significantly optimize the CPU load, as well as maximize the number of concurrent calls supported by the SPS application. To optimize the OSN CPU load: 1. As the SPS operates only with the G.711U-law voice codec, set the gateway to operate with G.711U-law towards the SBA. a. Open the Mediant 1000B Gateway and E-SBC embedded Web server. b. Open the 'Coders' page (Configuration tab > VoIP menu > Coders And Profiles sub-menu > Coders). Figure 5-1: Coders Table c. From the 'Coder Name' drop-down list, select the G.711U-law coder. d. Click Submit. 2. Ensure that the Microsoft Lync Server 2010 is configured to operate with Media Bypass (i.e. RTP media bypasses the Mediation Server on the SBA). a. In the Microsoft Lync Server 2010 Navigation pane, select the Voice Routing option. b. In the Voice Routing menu, at the top of the page, select the Trunk Configuration option. Version 2.40 27 November 2012
How to Install SPS on SBA Figure 5-2: Enable Media Bypass on Lync Server 2010 c. Ensure that the Enable media bypass option is selected. Note: Ensure the following: In the Topology Builder, set the SIP Transport Protocol parameter to 'TLS'. In the Web server, configure TLS and SRTP. For more information, refer to the Mediant 1000B SBA for Lync 2010 Installation Manual. 3. On the SPS core, enable Media Bypass for incoming calls to the SPS from the gateway: a. Add the following parameter to the SpsLync.exe.config file located in C:\Program Files\Audiocodes\SPS\SPS Core\SpsLync.exe.config: MediationServerMediaBypassDisable="false" b. Reset the SPS core service. 4. Verify in the log files that the system is operating properly; incoming calls bypass the SBA Mediation Server, and no transcoding occurs on the SBA Mediation Server and SPS for both call directions (to and from PSTN). Configuration Note 28 Document #: LTRT-00823
Configuration Note 6. Installing the SPS on the Virtual Machine 6 Installing the SPS on the Virtual Machine The procedure for installing the SPS application is described in the document LTRT-28800 SPS Lync Initial Startup Procedure. Note: You must install the SPS via the Remote Desktop Connection using the IP address that you obtained in Section 4 on page 23. The default user name and password is Administrator (local administrator) and 123456 respectively. Version 2.40 29 November 2012
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