BELTUG Market Trends Survey 2015 Results V-ICT-OR members - August 2015 P. 1 - BELTUG market study - results V-ICT-OR members June 2015
1. Why a BELTUG V-ICT-OR Survey? 2. Who answered for V-ICT-OR? 3. The mobile wave? 4. Cloud 5. Telecom 6. Policies 7. Tools in the organisation 8. Security P. 2 - BELTUG market study - results V-ICT-OR members June 2015
For our members: Why a BELTUG-V-ICT-OR survey? Members questions for which there are no answers for Belgium/Flanders. Ex: Support which mobile OS? Develop for which mobile OS? Move e-mail to the cloud? Integrate Unified Communications and telephony? Negotiate cloud contracts? Importance of a mobile security policy? How many companies are audited for software licences? Are enterprise social collaboration tools already being used? How many companies really use video conferencing today? P. 3 - BELTUG market study - results V-ICT-OR members June 2015
1. Why a BELTUG V-ICT-OR Survey? 2. Who answered for V-ICT-OR? 3. The mobile wave? 4. Cloud 5. Telecom 6. Policies 7. Tools in the organisation 8. Security P. 4 - BELTUG market study - results V-ICT-OR members June 2015
Who answered? 65 V-ICT-OR members answered P. 5 - BELTUG market study - results V-ICT-OR members June 2015
1. Why a BELTUG V-ICT-OR Survey? 2. Who answered for V-ICT-OR? 3. The mobile wave 4. Cloud 5. Telecom 6. Policies 7. Tools in the organisation 8. Security P. 6 - BELTUG market study - results V-ICT-OR members June 2015
The mobile wave The penetration of mobile devices continues Types of devices used for professional purposes 70,0% 60,0% 50,0% 40,0% 30,0% 60,2% 56,6% 20,0% 10,0% 17,4% 21,3% 27,7% 20,9% 8,6% 13,9% 23,6% 30,6% 23,1% 17,7% 0,0% Desktop PC Thin Client Portable PC Tablet Smartphone Classic GSM December 2014 December 2015 forecast P. 7 - BELTUG market study - results V-ICT-OR members June 2015
The mobile wave 71% of users cannot install software on their PCs Are your regular users allowed to install software on their PCs? 29,20% 70,80% Yes No P. 8 - BELTUG market study - results V-ICT-OR members June 2015
The mobile wave 17% use their own smartphone, and this is increasing What percentage of your organisation's employees use their own devices (TABLETS or SMARTPHONES) for work purposes? (BYOD) 25,0% 20,0% 21,0% 15,0% 10,0% 11,6% 17,0% 5,0% 8,7% 0,0% Tablets Smartphones December 2014 December 2015 (Prevision) P. 9 - BELTUG market study - results V-ICT-OR members June 2015
The mobile wave Penetration of mobile OS in local governments in Flanders 30,00% What percentage of your organisation's employees use SMARTPHONES and TABLETS that run the following OS for professional purposes? (December 2014) 28,40% 25,00% 20,00% 21,20% 20,00% 15,00% 10,00% 9,80% 11,30% 5,00% 0,00% 0,06% 1,40% 0,00% Smartphones Tablets Smartphones Tablets Smartphones Tablets Smartphones Tablets Blackberry OS ios Android Windows Phone P. 10 - BELTUG market study - results V-ICT-OR members June 2015
The mobile wave Most organisations support e-mail, agenda and contacts 120,00% How are mobile platforms supported within your organisation for your employees? 100,00% 80,00% 25,80% 13,90% 38,30% 60,00% 40,00% 77,40% 59,70% 69,20% 51,70% 20,00% 0,00% 21,00% 1,60% 14,50% 16,90% 10,00% Blackberry OS ios Android Windows Phone Complete support, including organisation's applications Support of e-mail, agenda and contacts only No support P. 11 - BELTUG market study - results V-ICT-OR members June 2015
MDM is not yet adopted The mobile wave Does your organisation use a Mobile Device Management (MDM) system? 12,30% 8,80% Yes 14,00% No 64,90% No, but we intend to implement one within 1 year No, but we intend to implement one later P. 12 - BELTUG market study - results V-ICT-OR members June 2015
The mobile wave Machine-to-Machine is getting starting Do you have Machine-to-Machine (MTM) applications in use? 11,10% 2,20% Yes, nationally Yes, internationally No 86,70% P. 13 - BELTUG market study - results V-ICT-OR members June 2015
1. Why a BELTUG V-ICT-OR Survey? 2. Who answered for V-ICT-OR? 3. The mobile wave? 4. Cloud 5. Telecom 6. Policies 7. Tools in the organisation 8. Security P. 14 - BELTUG market study - results V-ICT-OR members June 2015
Cloud Use of e-mail products at local governments in Flanders Within your organisation, which product(s) is(are) primarily used for e- mail, contacts and calendar? 4,60% 7,70% 21,50% 78,50% Microsoft Exchange server Microsoft Office 365 Google Apps Other (please specify): P. 15 - BELTUG market study - results V-ICT-OR members June 2015
Cloud E-mail in the cloud will continue Do you intend to move e-mail to the cloud? To which service do you intend to subscribe? 16,00% It is already in the cloud 11,80% 46,00% 18,00% Yes, within 1 year Yes, later Office 365 Google Apps 20,00% No 88,20% P. 16 - BELTUG market study - results V-ICT-OR members June 2015
Cloud 1/3 are running business applications (other than mail and calendar) in the cloud Excluding e-mail and UC, does your organisation have business applications running in the cloud? 35,50% Yes No 64,50% P. 17 - BELTUG market study - results V-ICT-OR members June 2015
Cloud Focus on the core business (73%) and the advanced features (68%) are considered the major advantages 80% 70% 60% 50% 40% 30% 20% 10% 0% Do you see the following as advantages of running these cloudbased business applications? 52% 73% 68% 33% Cost Focus on core business Advanced features Security P. 18 - BELTUG market study - results V-ICT-OR members June 2015
Cloud Data privacy (95%) and lack of clarity about where data reside (86%) are the major barriers for putting business applications in the cloud Do you see the following as barriers/issues to running business applications in the cloud? 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 46% 70% 79% 95% Compliance Loss of control Data security Data privacy Cost SLA Unclear which country's law is applicable 50% 40% 86% 17% Unwilling to use applications developed outside our organisation P. 19 - BELTUG market study - results V-ICT-OR members June 2015
UC&C Unified Communications are only used at 16% of the local governments Does your organisation use Unified Communications? 19,30% 15,80% Yes 12,30% No No, but intend to within 1 year 52,60% No, but intend to later P. 20 - BELTUG market study - results V-ICT-OR members June 2015
UC&C Barriers to adopting Unified Communications Do you see the following as barriers/issues to using UC? 70% 64% 60% 54% 59% 50% 40% 38% 43% 39% 42% 30% 28% 20% 10% 0% P. 21 - BELTUG market study - results V-ICT-OR members June 2015
UC&C Voice & UC products Which product(s) is(are) primarily used for Unified Communications and/or public voice platform within your organisation? 11,10% 11,10% 22,20% 22,20% 44,40% Avaya Cisco Microsoft Lync Mitel (Aastra) Unify (Siemens) Other (Please specify): P. 22 - BELTUG market study - results V-ICT-OR members June 2015
1. Why a BELTUG V-ICT-OR Survey? 2. Who answered for V-ICT-OR? 3. The mobile wave? 4. Cloud 5. Telecom 6. Policies 7. Tools in the organisation 8. Security P. 23 - BELTUG market study - results V-ICT-OR members June 2015
74% are not yet replacing fixed phones Telecom 80,0% 70,0% 60,0% 50,0% 40,0% 30,0% Are the fixed phones of a significant portion of your organisation s employees being replaced by 74,2% 20,0% 10,0% 9,7% 8,1% 12,9% 0,0% Softphones Mobile Fixed + mobile No replacement at this moment P. 24 - BELTUG market study - results V-ICT-OR members June 2015
Telecom 45% of the organisations find it important or necessary to have fixed and mobile services from the same provider How important is it for your organisation that fixed and mobile services can be sourced from the same provider? 23,30% 8,30% 36,70% Necessary Important Somewhat important Not important at all 31,70% P. 25 - BELTUG market study - results V-ICT-OR members June 2015
33% of the organisations should negotiate. Telecom Are mobile calls between your employees free? (included in the flat fee) 32,80% Yes No 67,20% P. 26 - BELTUG market study - results V-ICT-OR members June 2015
Telecom One Number is not yet very common but increasing Are you considering using One Number for your organisation's employees? (Only one telephone number is used for fixed and mobile calls) 6,00% 10,00% We are already using "One Number" Yes, within 1 year 56,00% 28,00% Yes, later No P. 27 - BELTUG market study - results V-ICT-OR members June 2015
A lot of classic PBXs are still running Telecom Is your company still using a classic (TDM) PBX? 47,80% 52,20% Yes No P. 28 - BELTUG market study - results V-ICT-OR members June 2015
Telecom 50% of the remaining classic PBXs will be replaced in 2 years Will it be replaced? 13,60% 36,40% 36,40% Yes, within 1 year Yes, within 2 years Yes, later No 13,60% P. 29 - BELTUG market study - results V-ICT-OR members June 2015
Telecom Indoor coverage causes issues Is indoor coverage for the mobile networks an issue in your building(s)? Did your organisation invest in indoor coverage? Is your solution operatorspecific or operatorindependent? operatorspecific operatorindependent 53,30% 46,70% 65,60% 34,40% 57,10% 42,90% Yes No Yes No P. 30 - BELTUG market study - results V-ICT-OR members June 2015
Telecom Voice over Wi-Fi is growing Do you think Voice over Wi-Fi for corporate telephony is mature? Is Voice over Wi-Fi (VoWifi/VoWLAN) implemented at your organisation? 6,70% 16,70% 23,30% 1,70% Is WLAN becoming the primary connectivity method for your employees? 26,30% 73,70% Yes 51,70% 52,00% 24,00% 16,00% 8,00% Yes, but only a pilot Yes No No No, but intend to implement it within 1 year It is already the primary method Yes, it will become primary within one year No, but intend to implement it later Yes, it will become primary within 2 years No P. 31 - BELTUG market study - results V-ICT-OR members June 2015
Telecom Proximus is main provider for: 70% 60% 66% 50% 40% 48% 49% 30% 20% 10% 0% Fixed voice Corporate networks Mobile communications P. 32 - BELTUG market study - results V-ICT-OR members June 2015
1. Why a BELTUG V-ICT-OR Survey? 2. Who answered for V-ICT-OR? 3. The mobile wave? 4. Cloud 5. Telecom 6. Policies 7. Tools in the organisation 8. Security P. 33 - BELTUG market study - results V-ICT-OR members June 2015
Policies Only 23% of the organisations have a mobile security policy, 51% intend to implement one Does your organisation have a mobile security policy in place? 20,00% 23,30% Yes No 31,70% 25,00% No, but intend to implement one within 1 year No, but intend to implement one later P. 34 - BELTUG market study - results V-ICT-OR members June 2015
Policies Local governments are not well informed about communicating data leaks; they think they should inform: BIPT, Privacy Commission, CERT, FCCU, federal government, Fedict, Internal Affairs, etc. Do you believe that you are required to report a data leak to public authorities? 31,10% Yes 68,90% No P. 35 - BELTUG market study - results V-ICT-OR members June 2015
Policies 1/3 of organisations have already been audited for software licences, most frequently by Microsoft Have you already been audited for software licences (including audits running or announced)? 64,90% 35,10% Yes No P. 36 - BELTUG market study - results V-ICT-OR members June 2015
1. Why a BELTUG V-ICT-OR Survey? 2. Who answered for V-ICT-OR? 3. The mobile wave? 4. Cloud 5. Telecom 6. Policies 7. Tools in the organisation 8. Security P. 37 - BELTUG market study - results V-ICT-OR members June 2015
Tools in the organisation Only 7% of the organisations use an enterprise social collaboration tool, 18,6% intend to use it Does your organisation use an enterprise social collaboration tool? 13,00% 7,40% 5,60% Yes No No, but we intent to implement one within 1 year No, but we intent to implement one later 74,10% P. 38 - BELTUG market study - results V-ICT-OR members June 2015
Tools in the organisation 9% of the organisations use video conferencing Is video conferencing used to support at home work and/or to reduce travel? 9,40% Yes No 90,60% P. 39 - BELTUG market study - results V-ICT-OR members June 2015
1. Why a BELTUG V-ICT-OR Survey? 2. Who answered for V-ICT-OR? 3. The mobile wave? 4. Cloud 5. Telecom 6. Policies 7. Tools in the organisation 8. Security P. 40 - BELTUG market study - results V-ICT-OR members June 2015
Security Tools used to ensure the security 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 81,4% Secure tunneling Are the following tools used to secure the organisation s infrastructure? 86,7% Intrusion detection and prevention 80,0% Next-generation firewall 63,6% Advanced persistent threat detection 40,0% Security information and event management (SIEM) P. 41 - BELTUG market study - results V-ICT-OR members June 2015
Security Only 17% use identity & access management to secure cloud applications 46% allow cloud storage applications with BYOD With the introduction of cloud services, and more particularly SaaS, the authentication mechanism is becoming very important. Does your organisation already use an identity & access management solution in order to address this topic? Do you allow consumer cloud storage applications on BYOD devices to be used for professional purposes? (e.g. Dropbox, icloud, OneDrive (not OneDrive for business) etc.). Yes No 17,00% 54,00% 46,00% Yes No 83,00% P. 42 - BELTUG market study - results V-ICT-OR members June 2015